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Spotlight
1.6 from 1,331 reviews

Reviews

1.6

1,331 reviews
5
(126)
4
(52)
3
(44)
2
(108)
1
(1,001)
  • Product Quality
    2.5 (236)
  • Return Claim MadeYes (50) · No (280)
  • Shipping
    1.8 (72)
  • Customer Service
    1.9 (176)
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Kathy

KathyHunter Region, NSW

Curtains falling apart

published

Purchased made to measure sheer curtains 4years ago for 2 very large windows which have an inside blind aswell as shutters outside, we are away a lot so shutters are drawn a fair bit! Took them down to wash and was shocked to see them deteriorated! Called Spotlight they didn't want anything to do with them as they are out of warranty! Never again!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationRutherford
See all answers
sandra

sandraPerth, WA

  • 2 reviews
  • 1 like

Absolutely Disgusting

published

Ordered my blinds $8,500 worth to have it delivered two months later with two wrong measurements, so i now have to wait another 6 weeks for it be installed. One of the windows was a shamble and the blinds were incorrect for the area. Have been contacting the store and head office, with head office an absolute joke as they do not answer or action asap. Waiting on a refund for the stuff up and get told that they forgot to put the refund through. OMG, never again will I use or recommend this company. Get your act together and look at what is not working with this company and their process NOT in place.

Store Locationspecial custom blinds/Mandurah WA
Reviewer

ReviewerAustralia

  • 60 reviews
  • 31 likes

Poor Inventory Management System + Lack of Empathy

published
Shipping
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Disgrace. 0 stars

published
Product Quality
Shipping
Nickgs

NickgsGreater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like

ORDER NOT RECEIVED

published

ORDER NO. 32212735 placed on 20th July with 2-5 days delivery. Still waiting 16 days later after advice that item was shipped on 21st July. Contacted Australia Post and Spotlight three times but no answers forthcoming. Pathetic service. Only efficient action was time to receive a requested refund which was within 15 mins. Obtained same item from another supplier within 3 hours of ordering. Won't bother with Spotlight online service which has a lot to learn.

Shipping
Return Claim MadeNo
Fraser N.

Fraser N.

  • 12 reviews
  • 2 likes

Don't trust online store. They may fulfill part of your order without giving option to cancel whole order

published

This store does what it pleases. Purchased 4 items, Spotlight advised they will only be delivering 2. Delivery made the remaining two items MORE expensive than if purchased in-store. My point is, I was not given the option to cancel the whole order. Extremely poor service. Paypal claim looms.

Shipping
Delores

DeloresCentral Highlands and Goldfields, VIC

Never again

published

Bought online and paid. 7 days later they decide they are out of stock on 2 items. Items should be “picked” when order placed not 7 days later they decide they don’t have stock. I don’t want the rest of the order. When I spoke to them the lad told me I should have read the Terms and Conditions, not at all helpful.

Product Quality
Return Claim MadeNo
Samantha

SamanthaSouth East Queensland, QLD

  • 3 reviews

Made to measure - what a joke. Don't bother to waste your money

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationQld north lakes
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Lisa W.

Lisa W.Perth, WA

  • 2 reviews

Made to measure blinds DONT DO IT

published

Ordered house full of white Venetian blinds, measured on two separate occasions by Spotlight and they still didn’t get it right! Waited 3 months to arrive and another 6 weeks or so now for the replacement blind which is in my main living area- no response from customer service regarding my written complaint so in a nutshell go elsewhere- they’ve had full payment as they won’t install unless paid in full, what a joke!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationJoondalup
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Luke

LukeHunter Region, NSW

Never again - Don’t use spotlight made to measure!

published

I placed an order with spotlight over 4 months ago for blinds and shutters. They took over 2 months to come out and measure the windows. They also cancelled an appointment without telling me.
Finally after everything was measured it took another month for them to tell me that the materials for the blinds were out of stock so I cancelled.
Funnily enough the cancelling was the easiest part of all with the staff actually being great to deal with.
I’m still waiting on shutters after 4 months.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationRutherford
See all answers
Karen

Karen

  • 3 reviews

Helping customers is against their terms and conditions!

published

I ordered 2 items and paid $12 postage. They decided one is out of stock. When I rang to get a replacement (That I am happy to pay for) with free postage (To compensate for their sudden out of stock item), they won’t help me. I was told “It’s against their terms and conditions!” So I’m missing one item that my child needs for a project and have to pay $12 postage again to get another?

Product Quality
Shipping
Return Claim MadeYes
Jonny bravo

Jonny bravoPerth, WA

  • 12 reviews
  • 26 likes

Borderline corrupt

published

Purchased very expensive material, then the colour started come out all over the sewing machine and my hands, not even dyed properly.
They’re shonky sales exclude just about everything. Never Again!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationJandakot
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extremly messy online shop

published

Pay $12 dollars postage for 2 pieces products from its online store?(most items of my order were cancelled without any notice! ) and until now, no item has been delivered! will never buy from spotlight.

Product Quality
Return Claim MadeNo
Nat

NatGreater Melbourne (Inner), VIC

Price Gouging and slow to ship

published

Ordered materials online at a set cost to make masks. The materials showed as "in stock". Days later I received an email that the order could not be fulfilled. Went back to the Spotlight website to order different materials, figuring that the material I ordered must have been out of stock. The material that I had originally ordered was "in stock", but at nearly triple the original price.

The items that were not cancelled had not been sent five days later when shipping times on the site are less than that.

Shipping
Return Claim MadeNo
Dan

DanNortheast, VIC

  • 2 reviews
  • 1 like

Don't buy from spotlight!!!!!

published

My wife a loyal customer of over thirty years made her first large online purchase due to Covid. She purchased a sewing machine from spotlight. When it arrived she tested it and was stunned that it has no on off switch which she needs for safety with our small relatives. She contacted spotlight and they will not refund.
THIS IS HOW SPOTLIGHT REWARD LOYALTY.
We will now be traveling another half hour to purchase my wife's fabric to avoid Spotlight.
DON'T SHOP AT SPOTLIGHT!!!

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Hayley

HayleyGreater Melbourne (Outer), VIC

Price gouging in tough times

published
Nay

NaySydney, NSW

Wrong product sent out from an online order, Rude staff & terrible old fashioned return system in-store.

published

I ordered some coasters online and they sent me the wrong ones. I went to return them in store and was told I needed a tax invoice. In my emails I had only been sent a shipping confirmation with the order number on. The staff member told me I need to call customer care and have them email me a copy of my tax invoice which I then had to email to the store and they would print it out.
How hard is it for spotlight to get with the times and improve their return system. Other companies you can just take your order number and it brings all your information up on the store register. Also you should be able to scan a barcode from an email!!
Your staff are also rude! They need to be taught how to deal with customers.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationPenrith Homemaker centre
See all answers

Disgusting price gouging

published

Fat quarters are usually $1 to $2 often on sale 10 for $10
Went to Carnegie store and no price on them they are now $7 much cheaper to buy fabric by the metre

Store LocationCarnegie vic
 Benjamin

Benjamin

  • 4 reviews

Poor service

published

Don't shop there they have items marked down but when you pay you get stung for the retail price and when you go back with the receipt they are unwilling to help you

Return Claim MadeNo
Store LocationBayswater
Nick

NickSydney, NSW

  • 8 reviews
  • 7 likes

Chaotic & badly organised

published

First time they didn’t accept their own voucher, second time the staff sent us around in the shop back and forth, they didn’t have the items despite saying online that they are in-stock and so on. I’ll shop elsewhere.

Customer Service
Return Claim MadeNo
Store LocationGosford
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Questions & Answers

Roger Wynne

Roger Wynneasked

Spotlight Online Store

I'm chasing an extra 3 balls of a particular Spotlight yarn but haven't been able to find it in any of the brisbane stores. Is there a national email i can send a photo to?

No answers
Sonia. F

Sonia. Fasked

Spotlight Online Store

I’ve just Placed an order and need to change the address but realised after I paid now can’t changed it, can someone Please help me.

No answers
Mirella C.

Mirella C.asked

Spotlight Online Store

Does the store sell Tunisian crochet hooks with the plastic tubing?

No answers

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