Spotlight

Their website is so clunky and not user friendly . I though I was a VIP registered Client because I went on line and registered and have been buying from our local store and receiving VIP benefits. I tried to order some items on line from their website today and wasted 1 hour trying to log into the online site to find out when you go online to… Read more

register and sign up as a VIP to go to a store you also need to reregister to shop on line. It is not the same as your VIP details at a store. I phoned to the local store manager who is always been amazing and helpful for help. She also complained their system is poorly designed and the store staff no longer get access to customer purchases history to assist with re ordering. There is no customer service phone number on their website, they want you to write to them so you won't waste your time, and they will never reply to so I got the customer service number 1300305405 from a staff member at the local store. Yep it was a oversea call centre and not very helpful. My company also purchase a lot of picture frames for work. Spotlight stocks and sells a product made by "Frame Depot" . WARNING do not bother with this product, they are poorly made from MDF and a single staple in each corner and they fall apart if you just look at them . We originally purchased 12 - 50cm x 70 cm frames ( $40 each ) and three were broken when we unpacked them. and 2 mounted frames just collapsed with the glass smashing all over the floor 3 months later. I hope this review gets back to the Field family who own Spotlight, Anaconda and Harris Scarf outlets because I won't spend my money but more importantly waste my precious time with a company that does not put their customers shopping experience first. at least companies like Ikea knows how to provide customer service.

Made-to-measure curtains – disappointing quality and service. The curtains appeared stained in places, the curtain rod had a prominent mark and chipped paint at the centre front, and the pleating and assembly were poorly executed. The reverse side revealed multiple incorrectly assembled sections causing some pockets to pitch forward at the front… Read more

plus a loose hook attached to nothing.

When I contacted them to outline the issues I was offered a service call. The representative did not arrive at the scheduled time, did not provide a courtesy call to advise she was running late or respond to my calls or texts, until well over an hour later, causing me to run late for another appointment.

At the rescheduled visit, she acknowledged that the marked rod was unacceptable and that the workshop had incorrectly constructed sections of the curtain. The honesty here was refreshing - the only positive in the whole experience. She had to remove almost the entire curtain, take out most of the hooks, flatten fabric and reattach hooks, then rehang it.

Replacing the rod would have meant dismantling everything again, with no confidence that the curtains would be rehung correctly. Not to mention the inconvenience of yet another visit. I therefore requested a partial refund instead to reflect the defective rod, poor workmanship, disappointing service and inconvenience. Representative said manager would need to be consulted - I’m assuming only her version of events was delivered.

A week later, I was offered a $50 refund, which I declined as inadequate given the extent of the issues. Now reading the previous reviews I can see I'm not alone in my disappointment.

Dont try make any type of request because once u have purchased good luck! I bought a rug and a large one so not cheap described as beiege and white for it to come as dark grey and white asked for the right one to be delivered and they refused my request suggesting monitor differences. Hello its DESCRIBED AS BEIGE !! SEE PICS!

Terrible Customer Service... Purchased Caprice Curtain rails, installed correctly by handyman on to studs in walls. The brackets are a fail. The system relies on one single grommet thing tightened in the bracket to hold the curtain rail up. See pics. The screw receiver thing in the bracket quickly threads out, leaving the bracket wobbly which… Read more

pulls on the wall connection, loosening it. The whole thing relies on a tiny little ridiculous screw. Designed to fail! Spotlight pretend that these are fit for purpose. I have informed them, have arranged a return which they will have to arrange as I had them especially delivered at a cost of $105 on top of the curtain price. They still have them for sale. Beware ... Spotlight sells JUNK. Beware and return them if you have them and make them pay for collection to force them to stop selling JUNK.

I purchased this mirror a few weeks ago. There is nothing wrong with the mirror but what I received is not what it seemed I was purchasing. I ordered a long mirror. 100cm in length and 80cm across but have been sent the reverse of this. The picture presented when ordering was of a mirror longer than it is wide. So I selected this and picked the… Read more

80cm mirror. Your assumption is if you are clicking on a certain shape of mirror/image that is what you will receive. It is not what arrived. When I queried this I was told I had received the correct mirror and I could not exchange or return. Quite disappointing since it is not clear on the website what you are actually purchasing. Now I have a mirror that does not fit anywhere. The mirror is quite nice, I just have nowhere to put it due to the shape.

I have received the worst customer service from this company. The consultant [Name Removed] refused to escalate my complaint to a manager. Told me to beg the manager at Melville Store for assistance, Refused to assist me with a faulty air fryer. I have proof of purchase with afterpay receipt but not good enough for her! My loss apparently! Disgraceful behaviour

At Ipswich store today Courtney cut our materials with great efficiency, Courtney has served us a few times and every time, she always has a smile on her face and is very friendly, happy to listen to why im buying those particular items. Courtney was also very helpful helping me work out how many metres I needed for said measurements of my windows… Read more

for curtains. Thankyou Courtney for your awesome work, we look forward to seeing you next time we go to spotlight. Also very happy with great prices starting from $4 to $6 per metre some great specials

Made to Measure has been such a bad experience and I regret choosing their service. The company is extremely unprofessional. They have rescheduled appointments on their own accord - organizing fitters for the morning and then a day prior advising someone would be attending in the afternoon. They have gotten dates wrong. I have never experienced… Read more

such a disorganized service. When I finally did have a fitter at my residence, one of the blinds was cut on a clear angle and he initially tried to say that the window itself was on an angle. I am still waiting for this to be fixed, though have been told the fixed blind is now ready to be installed. Made To Measure have scheduled a time and date for the new blind to be fitted, but I am not confidence that this will happen smoothly. The only person who I will confirm was wonderful to deal with was the initial consultant who attended my residence, but this company is an absolute shambles and I would have rather have paid double than to go through them ever again. My initial meeting was at the end of June - and the fixed blind is scheduled to be fitted in September.

Absolutely disgusted in the time that it takes to install two curtains with Little to no contact from the time they take the full amount of money. It’s been four months and I’m still waiting for it to be completed after the initial installation where one of the curtains was made too small. There’s absolutely no urgency whatsoever to complete an… Read more

outstanding job. It goes back in the system as a brand-new job and takes months, definitely would never recommend.

They are taking down the bad reviews for bad products that they don’t want to take back. That is how they scam people into buying them. They have sold me the worst quality carpet for 500$ and they are - very late with every reply ( getting out of 14 days window) - asking for some impossible requests, like send more photos of a different view of… Read more

the carpet ( like side profile of a carpet??) - closing down my request when i object, so basically really shutting people up.

Checkout the difference in the photos on their website and reality. But apparently, my photo is not enough for them so they shut down my request.

Totally illegal, as far as im concerned and they are also ecological disaster as they are selling landfill thst you cannot return :((

Absolutely awesome service from the booking the measuring and quote to the installation of the blinds Roger was fast efficient and the blinds look amazing very happy with the purchase

Here's a polished version that keeps your point clear and firm: > I ordered a marble ornament through the website and was advised that the only store with stock available was the Mount Druitt store. Unfortunately, the item was packaged in a simple Spotlight plastic bag with no bubble wrap, protective padding, or even a box. Unsurprisingly, when… Read more

I received the item, it was broken and completely shattered. Marble is a fragile material, and I would have expected a basic level of care and common sense when packaging such a delicate product for collection or transport.

I am very disappointed with the lack of attention given to protecting the item, which resulted in it arriving damaged and unusable. A little care in the packaging process could have easily prevented this outcome.

I purchased a rug online from Spotlight Australia and the entire experience has been frustrating, stressful, and completely unacceptable. The rug that arrived looked nothing like what was advertised online. As soon as I received it on 21/04, I raised my concerns and requested a refund, only to then be told I would receive just $139 back from… Read more

the $695 I had paid. There was nowhere on their website that clearly stated this, and after I sent through comparison photos of the advertised rug versus what was actually received, Spotlight eventually agreed to provide a full refund.

However, despite this, it has now been over a month and I still have not received my money back.

The updates provided throughout this process have been completely pointless, with no proper or clear information ever given. I have had to continuously chase Spotlight myself for answers, only to be ignored for days at a time. The tracking information they sent was also confusing, showing the rug as “delivered” on 13/05 and then somehow “out for delivery” again on 15/05, despite the rug being collected back on 08/05.

What makes this even worse is that Spotlight kept blaming delays between themselves and their supplier, when that should never have become my problem as the customer. I purchased directly from Spotlight, not their supplier.

The lack of communication, accountability, and urgency has been beyond disappointing. As a single mum waiting on a significant refund, this entire process has caused unnecessary stress and financial pressure. I would strongly reconsider purchasing online from Spotlight again after this experience.

Sort out your stuff Spotlight and give me back my money!

Ordered blinds 5/1/26 two of the six blinds were the wrong size. No call centre so lodged a complaint online, took them till the 6th of Feb to advise incorrect size stickers may have been used on the boxes. Once opened all the blinds come with metal brackets hard against the blinds so all six are scratched and dinted some of the wood is cracked.

Wished to return 2 Tontine pillows purchased at Spotlight prior to Xmas (on sale for $29). Both pillows split after 2 nights of use. I was asked to phone customer service from the store and confirm proof of purchase. As a VIP member I expected the store could easily look this up. Customer service emailed me proof of purchase. The store refused to… Read more

provide a refund or offer a credit note. I was questioned about whether a dog had jumped on them or children had been fighting with them. Neither of these scenarios occurred. The implication was it was my fault. As the person assisting me said they had never seen them split like this she refused to accept the product was faulty or assist me further. This is terrible customer service. The material was poor quality with no give which is why both split in the same place. Appreciate they are budget priced but regardless strongly suggest do not purchase.