Spotlight

Their website is so clunky and not user friendly . I though I was a VIP registered Client because I went on line and registered and have been buying from our local store and receiving VIP benefits. I tried to order some items on line from their website today and wasted 1 hour trying to log into the online site to find out when you go online to… Read more

register and sign up as a VIP to go to a store you also need to reregister to shop on line. It is not the same as your VIP details at a store. I phoned to the local store manager who is always been amazing and helpful for help. She also complained their system is poorly designed and the store staff no longer get access to customer purchases history to assist with re ordering. There is no customer service phone number on their website, they want you to write to them so you won't waste your time, and they will never reply to so I got the customer service number 1300305405 from a staff member at the local store. Yep it was a oversea call centre and not very helpful. My company also purchase a lot of picture frames for work. Spotlight stocks and sells a product made by "Frame Depot" . WARNING do not bother with this product, they are poorly made from MDF and a single staple in each corner and they fall apart if you just look at them . We originally purchased 12 - 50cm x 70 cm frames ( $40 each ) and three were broken when we unpacked them. and 2 mounted frames just collapsed with the glass smashing all over the floor 3 months later. I hope this review gets back to the Field family who own Spotlight, Anaconda and Harris Scarf outlets because I won't spend my money but more importantly waste my precious time with a company that does not put their customers shopping experience first. at least companies like Ikea knows how to provide customer service.

Ordered blinds 5/1/26 two of the six blinds were the wrong size. No call centre so lodged a complaint online, took them till the 6th of Feb to advise incorrect size stickers may have been used on the boxes. Once opened all the blinds come with metal brackets hard against the blinds so all six are scratched and dinted some of the wood is cracked.

Wished to return 2 Tontine pillows purchased at Spotlight prior to Xmas (on sale for $29). Both pillows split after 2 nights of use. I was asked to phone customer service from the store and confirm proof of purchase. As a VIP member I expected the store could easily look this up. Customer service emailed me proof of purchase. The store refused to… Read more

provide a refund or offer a credit note. I was questioned about whether a dog had jumped on them or children had been fighting with them. Neither of these scenarios occurred. The implication was it was my fault. As the person assisting me said they had never seen them split like this she refused to accept the product was faulty or assist me further. This is terrible customer service. The material was poor quality with no give which is why both split in the same place. Appreciate they are budget priced but regardless strongly suggest do not purchase.

Poor quality blinds, including size shown on package for Brooklyn roller blind being way too small for window. Returned item for a different style replacement, only to get home and open the Moden Venetian blind that was already broken. My third return will be a refund and my last trip to Spotlight full stop! Show details

I ordered metal shelves with rubber feet for my Mum. They were sent in unprotected packaging. The shelves came bent and several rubber feet were missing because the legs of the metal shelf had pierced the poor packaging. I sent an email to Spotlight to ask them to send replacement rubber feet. All they did was refer the issue to the courier… Read more

company and take no responsibility for the issue themselves.

Avoid ordering anything online from Spotlight, they do not take care to ensure the product ordered is properly protected and do not take ownership of their own issues.

VERY POOR CUSTOMER SERVICE SPOTLIGHT !!

Could not see prices on shelf as many like 100's were not marked. When they did have a sale on material advertises clearly at 10 Lm then on check out told its $24 a lm. After politely asking to check as that is instore advertising after quite some time she collected the supervisor who said all the stock was in the wrong place. Suiting stock.… Read more

Then turned to the large markup tickets saying they were incorrect and removed them then begrudgingly said I could have them at the instore advertised price. 30 minutes wasted of my time on very poor service. Spotlight felt like to me they were not being transparent in their advertised instore transactions.

We bought 4 curtain lengths from Spotlight and even though there are obvious stripes, the person could not cut a straight line. I reckon there was a loss of almost a metre over the 4 curtains once both edges were cut straight. Please train your workers properly Show details

All of the installed shutters are inconsistent in colour, all have black stress marks. More recently the bedrooms and ensuite shutters have pitted, and attracted mould, which is imbedded in the shutters and is not only impossible to clean following the guidelines but very unhealthy. I have developed a chest problem which is more than likely due to… Read more

the spores. Theses shutters are supposed to be manufactured for use in these rooms. The other rooms do not have this particular problem, but do have the dress marks.

I have had 2 inspections from Spotlight staff, both said the shutters would be replaced. The first inspection was 3 years ago. Despite multiple follow ups, I never heard back. The 2nd was 7 July 2025. He said to call head office to follow up. I did 24 July. The lady I spoke with said the first claim was denied, no details or reason was provided. The second claim has the pitting knocked back as they don’t cover mould. The rest of the claim has not been finalised, although it has been with the officer for over a week.

Our shutters are cleaned once per week.

These shutters are not fit for purpose. Do not buy them.

Cannot return Purchased 5 frames while waiting for prints to arrive but the frames did not fit right when they arrive. Tried to return however apparently these are “special order” items even though they are premade and boxed and not custom made at all. Tried to leave a review on their website but it was declined as it was not positive.

We’ve had a great experience so far with Made to Measure from Spotlight West Burleigh, QLD. From the start, Steven has been fantastic — incredibly knowledgeable about colours, materials, and how to make each space work both aesthetically and functionally. Everything he recommended aligned perfectly with my style and the practical needs of each… Read more

room.

Steven was also very mindful of budget. He offered competitive pricing and even went the extra mile by securing state manager approval for a discount beyond the usual scope, which I really appreciated.

Our installer, Shane, has been equally impressive — efficient, professional, and the results look great. Our curtains were installed within just 4 weeks, and we’ve been kept well-informed about the timing for the shutters, which we know take a bit longer.

Overall, it’s been a smooth and positive experience so far — highly recommend.

Bought a high quality Fiskars 5L pot in 2023 and the handle just snapped off at the welds almost causing a burn. Fiskars products come with a 25 year warranty and I have been in contact with spotlight and they have just stated it falls under general wear and tear. How just a bad spot weld fall under general wear and tear? It should be covered… Read more

and because I couldn’t get in contact with Fiskars (They don’t reply) I thought I’d try spotlight as they supplied the product.

Bad service…

I received my mirror today, smashed! No packaging, just a cardboard box with tape. No bubble wrapped mirror. No fragile stickers. Just a mirror with thin cardboard wrapped around and taped!! How can a package make it out of the store like this? Why would someone think it was o.k???

Ordered 2 meters of vinyl in Charcoal. Was sent light grey. The grey is no use to me as i have started a job with the charcoal. Have put a complaint in, but haven't received any correspondence or reply.

Faulty product Sussex rolling craft white doesn’t mention it’s faulty I bought too I will return and not order anything again supposed to be right to the left but it’s faulty

Not happy with service at Melrose park SA store. 2 girls at the checkout were too busy talking to even acknowledge customers, kept talking and laughing to each other the whole time whilst serving. I had purchased $200 worth of products and needed a trolley neither offered to go get one. Just acted vague. Very bad service. Not impressed. Thursday 17th of April 8.45pm Melrose park store. Show details

Service quality was disappointing due to pricing inconsistencies between the shelf tag, online listing, and checkout price. The light bulb was advertised at $14; however, it scanned at $20 at the checkout. When I raised this calmly, the staff member… Read more

accused me of calling her a liar and stated that the system showed $20, insisting that I prove the advertised price by taking a photo of the shelf tag. I provided proof from both the shelf pricing and the online listing. Despite this, the interaction was handled poorly, and out of principle, I chose not to proceed with the purchase. I later found the same type of light bulb at another store for $4.25; although it was a different brand, it was equivalent and met the same purpose.