St. George

Worst customer service ever experienced.avoid this bank if possible.not reliable and helpful at all and charges you hell lot of money without explanation and rudest and senseless customer service.got car loan with this bank via dealer only will be my first and LAST experience

I brought a car with salary sacrifice smartleasing and after two weeks I lost my job. Smartleasing said that the lease was with st George and I would need to call them. The person I spoke to was so very rude and unprofessional. They told me that I still had to lease the car even though my new job didn’t salary sacrifice. I had the car for two weeks, I asked them if I could to pay it out and was told that i would have to pay the car out and give them an extra $15000 dollars.
So after two weeks of owning a $55000 dollar car I would have to give them $70000.
So wrong and disgusting coming from a. Billion dollar company!!

I have been with st george bank for 12 years. I tried to apply for a home loan with them and the lending specialist was condescending with me and did not even provide evidence and just looked at my savings account balance. 3 years after I have 3 homes on mortgage with common wealth bank. I still stayed loyal with them and had my savings account and credit card with st george. I lost my credit card and had it replaced with an amplify credit card. It turns out they won't be offering this in a couple of months. My credit card just ceased working ...

Gina from Customer Service at St George Bank Leichhardt branch . Has exceeded all my expectations . Efficient and caring . Those qualities don’t often come together .
Thank you Gina for answering all my banking queries .

Boy oh boy. Companies like St George, Telstra, Optus...whoever they are deliver zero customer service. Their products are FAULTY. Because they are GREEDY, they find more ways to stiff you, have you argue with an unintelligent A.I., and when you do get to talk to a human, provided they even speak English, they waste your time by talking nonsense... I spoke to another company yesterday who had a backend software error and couldn't verify my details. Not my faulty. I was put through to the HAPPINESS TEAM. When will companies get it that we don't ...

Terrible communication and service between StG and previous bank with simple home loan refinance.
Also applied for a credit card with StG that took 4 weeks for approval, multiple phone calls to follow up.
For context, I am a customer with a very low LVR, steady income, no debt and healthy credit history. Baffling!

My elderly,90, mother has a term deposit that matures in 16 days, but at late notice we were able to get her into an aged care facility so we needed to access the funds from the term deposit. So the situation is actually urgent and we need to access the funds immediately. There is a lot more to the story but it's now been 5 days and my mum's money still has not been deposited to her account. Luckily the Commonwealth Bank understood the urgency in this situation and were able to help us to secure the accommodation. She has had the account for more than 20 years but now we will close it has they just don't understand or appreciate customers needs.

Been with this bank for 3 years, every single time you call up you can expect to be:
a) directed to the wrong department b) told incorrect information c) expected to call back time and time again till you get someone who is half decent. The app and website is terrible, and loan applications can take weeks if not months and you will chase them up again and again. I'd rather pay more elsewhere with all the time I've wasted on the phone with this bank. Happy I've left.

I have been with this bank since I was 16, never experienced worse banking issues. They would take hundreds of dollars out of my account only to replace it a week later (for no reason). They locked me out of my internet banking so I could not pay bills etc. and charged me a dishonour charge even though THEY locked me out! Only one branch in Perth city. Definitely changing banks.

Still on hold for over an hour and still havent had someone answer to help with my question. They really need to hire some people in the call centre. Cancelling all accounts as soon as able

I sent $ 1800 from overseas. St.George held my money 28 days!!! and not ready put on account or return back. They ignore my bank request. Maybe my money will help them if they are poor and they must be proud that a student presented $ 1800 to such poor bank.

With St George for over 3years now and Im happy how they helped me out with questions that I wanna know.
Ingleburn NSW 2565 St George Team are the friendly staff,so welcoming and make you feel confident enough to asked questions!
St George specialist Anita Fitzgerald was outstanding,small details are clearly defined to you.
Thankyou St George Team Ingleburn NSW 2565 ,keep up the good work!
Thank Erith J Primmer

I have been with St George for 1 year, I have recently done a valuation for guarantor removal in which St George have valued our property over 100k less then the median AVERAGE on RP Data. We had a valuation elsewhere for a refinance and the Lender value our property more then 100k over what St George will, which allows us to borrow more to finance our wedding and renovations.
Other then the several hours it takes for me to get through to the right department, it was a good stepping stone to my first house. But since you no longer want our money we are in the process of refinancing elsewhere.

I cannot believe the Customer service of St George, I have been with them since 2009 and have held several accounts with them.
I've noticed incorrect transactions and they have been making mistakes. Please check your accounts especially your Direct Debts from your account to another institute for mortgage repayments. There seems to be problems with there date entry for when money leaves. This has played havoc with my banking and is NOT acceptable. I have been charged Dishonour fees from the other institute and my time having to rectify this. ...

Submitted our loan application through a broker, got all the reference numbers. They then moved the application to a different department after 5 days and have new application numbers. It has now almost been 3 weeks and we are no where near getting our formal approval. We have had to ask for an extension due to their delays. Mortgage broker has been chasing this for us diligently but they keep ignoring emails and saying someone will be in contact but never anything. I will be telling everyone far and wide to stay away from this bank. Utterly disappointed.