We started a simple remortgage application for our house at the end of feb, we where advised the application would take 2-3 weeks.... currently we are in 3-4 Months! And the lone is still not in place. Totally disappointed and would not recommend taking a lone with st George to anyone.
Office staff located in South Australia have no clue. At first I thought it was a sheltered workshop.
I had the unpleasant experience of dealing with back-end office staff located in South Australia. They could use trained parrots to do the same job. They just kept reading from a script and pushing out their titles. I thought Kristi Hathaway was intellectually disabled until she confirmed otherwise. I will never involve myself with St. George / Westpac again.
Professional customer service in Haymarket branch
Although I am an existing customer for a long time but it is the first time for me to walk into this branch. The customer service is well trained with full of knowledge in their own products. Very patient and passionate. Try her best to match my needs. Keen on maintaining their relationship with customers. Thank you Tuyet!
Terrible customer service, poor communication and stupidly high interest rates
their customer service center calls you on private numbers, i have voicemail set up, but they don't leave messages. their online login system is far from user friendly and as a result i opted for my statements to be posted to me, i'm in IT and find it cumbersome, good luck to anyone who's not that computer literate. Half the time statements never arrive on time, then they slap me with late fees, it's like they're set up to scam you out of money.
I don't answer private numbers for obvious reasons in this day and age with cyber crime, telemarket...ing and scammers, i have a voicemail set up for private calls, they say they call me on private numbers, yet never leave a message to call them back. Their interest rates are ridiculous, be warned, as they will try to bleed you dry. Compare your options with other banks and credit unions that aren't as greedy. I've found my experience with St Georges to be nothing but abysmal, nothing positive to say about them at all. I will be shutting down my accounts with them and going to NAB, banked with them for over 20 years in the past with minimal issues. My short time with St Georges has left me with so much dissatisfaction and lack of trust in them.
Pack of liars
I have been with St George for about 30 years. I have no bad credit , and zero debt. I applied for a car loan of $13,000, and was quoted (verbally and by email) interest at 7.5% over 3 years. After 3 days, I had to chase it up, and was given the "good news" that I had been accepted, only at 12.99% !! When I offered to email the quote from 'Peter' at St George as proof, they were not interested and refused to give me an email address to send to. Disgraceful.
A loyalty Tax Winner
This is the perfect example of Loyalty tax as outlined by the ACCC. I have been with the bank for 7 years with my home loan. They charge me 3.01 for P&I home occupier variable. I called them and pointed out that my cousin is paying 2.65 with CBA. Even on St George website they are publishing 2.7% for new customer. I simply request it to match their own bank offering. This simple request is refused for the fact that I am an existing customer. I have already referred the case to ACCC for this outright anti-competitive behaviour. They simply make ...you on board by lower rate, and then add a couple out of RBA cycle interest rate increase and blame the cost of funding has jumped. When the cost of funding collapsed due to COVID 19, St George-Westpac simply pass on a fraction of the rate cut as they know refinancing is difficult for every one. Go to CBA and ANZ, they truly look after their customer by offering additional interest rate relief on top of the rate cut. Well done to them.
They will bleed you dry
interest is terrible - communication with them is the "care factor zero" approach - if this is your first ever loan, go somewhere else - Loan was $19,990 drive away plus tinting - paid $5,000 deposit so my calculation would be in my eyes around $14,990.00 15,990.00 - The year we got the loan was 2015 and thought our loan was close to finish....... just found out our pay out figure is nearly $13,000 - you work this out because we cant. NEVER AGAIN - we now bank with the Commonwealth Bank and will NEVER look back!!!!!! PS - they have in the revie...w "what is the nature of your review"....... nowhere does it say existing loan.... they have ATM experience, new account, loan application, credit card application, general transactions and business banking - where does it say....... existing customer? existing account? existing loan? existing banker? Yes disappointed -
I started a remortgage application via a mortgage broker 12/03/2020. Today 05/05/20 this is still not complete and even requests to be contacted are having the buck passed! All we hear is tomorrow, tomorrow, with another department, tomorrow tomorrow. Unfortunatley the first tomorrow was 15/04/20. Questioning the decision to remortgage!
worst customer service I have ever had from a bank
I have been a St.George bank customer for 35 years, cannot recommend St.George Bank ( or Westpac ) under any circumstances, my CC account was paid off in full 18 months ago, yet, they have added charges for use of the card, when it never used , I have made six complaints for my CC account to be closed,and fee's refunded, yet nothing happens, hopeless customer service, will now be making a formal complaint to the AFCA, AND removing my Super from BT to a bank where customers are appreciated ( that could be a challenge ), wake up St.George/ Westpac never will purchase another Westpac product ever again by me or any other family member.
Very bad customer service
I have been leasing cars from St George for 8 years now and never missed a payment. Each time I purchased a new car I submitted the payslips etc to verify income etc. Now at the end of my current lease period there is a balloon of $19,000 to pay out. With not knowing what car to replace this car with and only having 50,000 klms on it I ask to take the balance into a personal loan and keep driving this car. Now to do this I again had to show income so this information was provide and verified by the bank and some 6 weeks on I've just been ask to...provide my tax return for 2018-2019 to show and verify my income. So if you're looking to borrow money from a bank this is not the one. I earn $260,000 per year and want to borrow 20 grand, do the sums, if I'm having trouble with them how will most Australians get on with them. Find somewhere else people.
Can't even send an email
I'm on a car loan. I tried to pay off the car loan in full but a staff member gave me an incorrect reference even after I made sure to double check it with them. I called them and they said there was no information on my profile that said I had called and gave me another reference number for transfer. I asked them whether considering I did pay it I could only pay the amount I had originally paid (minus the payment they took after I paid). They said it might be possible and asked them to take down details so when I call up after tracing my money...back they will know what im on about. When I traced my money back i called again and the guy on the phone spoke over me every time i asked a question and when i asked if i could confirm the amount he just spoke over me again. he said that i can pay by 4pm today or it will cost me an extra 10 dollars and that he will send me an email with all payment details. It is now 4pm and no email has been received. So not only did they tell me an incorrect reference number which cost me 40 dollars extra in loans they also couldnt send through a simple email with information i need for the transfer. This bank is the worst I have ever dealt with and I am absolutely ashamed to have been scammed into a car loan by them. Would not ever recommend. Horrible bank, horrible service.
best move would be for them to get out banking......
cannot, under any circumstances recommend approaching St George for any sort of finance. simply have no idea how to process the most straight forward of loan applications.
*phone staff don't have a clue and tell you everything is in order and progressing through the system.......for two months
*numerous follow up emails never replied to
*departments at cross purposes creating the need for further pointless phone calls and emails (that are never responded to)
have no idea how to conduct the business that they are in.
No service for existing customers
Been with St George over 20 years
They do not value existing customers, I knew this long time ago but had put up with it.
But not for much longer hopefully.
I have tried to speak to someone in regards to my loan and the help they are providing with COVID-19.
It has been 20 days and 3 applications for call back and hours on the phone waiting with no luck.
Looking at the Review's it does not surprise me at their score rating. I feel better now reading all the negative review's.
I was taking it personally, but that is normal at St George, they are never "here to help"
Absolute thieves not deserving of even one star.
I have been with these crooks for about forty years.
Their lack of loyalty to long term customers is atrocious.
Their mortgage rates are possibly the highest there is.
Dynamite would not shift their attitude.
Stay away from the dragon it will eat you alive.
Bad Customer Service
Very bad Customer service, over the phone they don't even let customer complete his query and intrupt between. I called them to get my statement for.my account , online annually statement available only, so called to get from January to April statement, wait is 67min to talk to them and after that they don't even listen properly, very poor services, they promised me to send statement in 5days, it's been 11days nothing yet, so called again, I got in contact with them again and guws have to wait for 62min now, I am over it, will change bank soon, thanks for your poor service st. George.
I opted for a St George credit card due to the amazing miles offer. But i am paying the price already. I dont care if my yearly fee is already taken, but I am cancelling this card right away.
Absolutely the WORST service ever!!
I have been with St George for several years with several million of dollars in lending. I received nothing but bad Service; My Service Manager called [name removed] he NEVER answered my calls not even once.
I decided to switch banks. it has been now 29 days and they still did NOT action the request. I missed settlement on a new purchase because of them.
In my 35 years with dealing with banks ST George is BY FAR the Absolute worst. STAY AWAY!!
St George Directshares customer service is nil
Having had a share trading account for over 12 years with St George, they migrated the service to CMC. What a retrograde move. The service is non existent. When problems arise CMC never bothers to communicate them - you have to call them or email. They never answer emails, so you have to call and wait an hour on hold to be given a reason. Why they didn't bother to email or 'phone you to advise of the issue is beyond me. When they eventually tell you what the issue was and advise you in writing of the steps required to address it - after 2 weeks...still no response. You repeat the cycle to be told - oh we forgot to tell you you need x - when x is provided you are still kept waiting for the problem to be fixed. After 5 weeks the problem remains unresolved. Any wonder why business moves ? A total failure of business procedures.
Out of touch in difficult times
While the rest of the world is coming to grips with COVID/19 and the banks have dropped there interest rates around the world. I get a letter from St George informing me of a RISE in my home loan rate for my SMSF to 5.85 % talk about been out of touch with what’s happening in the market place goodbye St George Maybe spend more time listening to what’s happening in the world.
We switched from CM bank to St George for better home loan rates,only to find out we are going to get no support or help with horrible service to get that lower rate.
I soon realised their app is useless and they have none of the technology of CM implanted but i could live with that till a month ago that Ihad to make a dispute with them for a very concerning flight ticket we bought from a 3rd party and was refusing to give our money back,I heard nothing after a week so this time i called and realised there has not been anything put in the syste...
Questions & Answers
Is there anyone I can contact to independently look at my account and the handling of Bank of Melbourne refusing to refund my account
St George would not bother to have a rep on this site.
They couldn't care less.
My Account has been frozen for almost 2 weeks now and I have speaking with customer service for a week now and they told m they will resolved and yet still my account still remain frozen .
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