St. George

St.George Bank customer service needs better training. Your Terms & Conditions state Concession Accounts can’t be overdrawn, well that contradicts those terms. Every time a make a purchase or repayment on a purchase I transfer those funds to my account then proceed to make payments/purchases, St George Bank takes those funds as Negative funds even… Read more

though I have the money available and the purchase/repayments have been deducted from my available balance. Now if I paid the Negative amount that means I’d be paying double the payment. After every transaction I check my available balance to see if the payment has been deducted and it has, how do you justify deducting multiple payments from my account when the funds are all ready taken out of my account from the AVAILABLE FUNDS?. Your banking processing software clearly has errors that need attention. Your staff lies about these issues and can’t comprehend the problem. How many more customers is this happening to?, The bank is making billions of dollars. Your Complaints Manager only offered $250.00 to close the case. Terrible service. My case is currently with AFCA. Hopefully they can comprehend the issue. Based on your Terms & Conditions that contradict overdrawn Concession Accounts I want to be compensated for the bank illegally accessing my account.

This is the worst bank I’ve ever dealt with — St. George Bank has been an absolute nightmare to deal with. I’ve been trying to resolve a refund issue for months, and despite repeated attempts to get help, nothing has been resolved. Every time I call, I’m routed to overseas call centres where staff are unable to properly assist or take ownership… Read more

of the situation. I’m left going in circles with no outcome.

On top of that, their communication systems appear to be completely broken. They keep insisting they’ll email me, but I’m not receiving anything. I’ve explained this multiple times, and even provided an alternative email address — still nothing comes through. At this point, it’s clear the issue is on their end, yet they continue to rely on a system that simply isn’t working.

Because of this, I haven’t been able to provide evidence or properly follow up on my case, which has completely stalled any progress.

As a result, I’ve gone without money that I am owed for months, which is incredibly stressful and unacceptable.

A bank should provide reliable support and clear communication, especially when it comes to customers’ finances. Unfortunately, this has been the exact opposite of my experience.

I would strongly recommend others think twice before banking with St. George.

Can't close accounts online. Only a credit card. Virtual chat sends you to a link that says I am prohibited from doing so. So now I have to sit in a phone queue. Easy to setup a new account, get a new card, but not to close one. It's deliberate blocking by limiting process. Typical Westpac Show details

I am currently overseas, locked out of my accounts, and St. George’s support is a complete shambles. I have no physical card or Customer Access Number on me, and the bank’s "security" process is a joke that defies basic logic. When I called for… Read more

help, I was asked for the date of my last login. When I told them I didn’t know because it had been a long time, the representative actually told me to “log in and check the top of the screen.” I am calling because I AM LOCKED OUT. How can your staff be this poorly trained?

Furthermore, I am expected to know the exact cent-perfect balance for one specific account out of the nine I hold with the bank—all from memory, while stressed, on an international call.

I spent a fortune on roaming charges just to receive a SMS PIN on my Australian SIM, only to be told after passing the PIN check that I "failed" an ID check anyway and to "call back in 24 hours." No explanation, no help, just a 24-hour lockout while I am stranded without access to my own money.

I’ve been passed from department to department, held for hours, and dealt with staff who have no idea why I was even transferred to them because no one bothers to leave notes.

If you are an international traveler, DO NOT bank with St. George. Their systems are not built for the real world, and their "support" is a loop of automated frustration.

Absolutely terrible customer service. I've called three times now for simple actions (like closing a credit card account which failed online) and each time I get sent links to bots that don't deliver. It's impossible to speak to a human. I've been… Read more

with this bank for decades but it's time to move on. The process will be long and frustrating but it has to be done...

I've been a customer for many years but I have had enough and will be taking my business elsewhere. I've had numerous issues over the last couple of years but this one was the straw that broke the camel's back. I made a BPay payment to a legitimate,… Read more

long-established company. Payment had to be made within 24 hours. I paid on Monday. On Tuesday, someone from St George called and left an INCOMPREHENSIBLE voicemail on my phone. Rushed, garbled, too quiet. Could not hear who he was, where he was from, why he was calling or the number to call back. After listening multiple times, I eventually worked out the number I was supposed to call. But I was on hold for a long time and I needed this payment processed quickly. After trying a number of different numbers, I finally spoke to a person. I explained the situation. I explained that I WAS NOT being scammed. It was a legitimate company. I needed that payment made immediately. She agreed and I understood that it had gone through. She gave me a password to login and unfreeze my account. I did this and the BPay payment was there as if it had gone through. Now, the company I was trying to pay says it can take 3 days for your purchase to appear in your account. I've checked every day. No purchase showing. Finally today, I decided to check my bank account again to ensure that the payment did indeed go through. NO! The reversed BPay payment was still there! It was never paid. I called St George. I waited on hold for 15 minutes. The person I spoke to said she couldn't see my account on her screen and I'd have to go to a branch! I said no, I'm not able to do that this afternoon. She said she'd put me through to someone else. The wait time was going to be 4O MINUTES! I give up. I am going to find another bank and close my St George account. The customer service is a disgrace. The interest rates on savings are pathetic. There is just no reason to be with this bank anymore and I DO NOT RECOMMEND IT.

The best bank ever, I had personal loan, credit card and home and contents insimurance with them.I noticed that my physical address do not coincide with my registered address, I asked them if it is safe that my physical dwelling is at the back but my registered address is at the front which is 6a, they said I have to have it settled with my… Read more

Landlord first, and they stopped charging me my home and contents insurance and returned some amounts to me as I was paying with a wrong address.

They are very honest , most of the staff per se, however I can't perfect any branch, I avoided someone who talks so fast and a bit manipulative, she wants quick transactions without explaining very well, she is after a quota.Thank God she is not in Macarthur Square Branch anymore.

Last time I saw her was in Campbelttown branch ,but it was close.

Anyhow aside from that particular dodgy lady, everything is fine, whenever I go to St George before, I avoided transacting with her, I rather go the back the following day and be with another staff.

Macarthur square branch and all other division, be it phone banking, they are all good.

The safest way to do banking, they call me whenever they see suspicious transactions.They call me straight away.

If not because of that very intrusive staff, who talks so fast and wanted to decide for me, which is not right, I could give St George Bank 5 star.St George Bank is humane, they have humanitarian heart.Not a robber.

I have been with St George for 20+ years. After a horrendous experience with CBA. I am happy with them with all experiences, including in branch customer service, the banking app and phone support. Nothing beats being with a financial institution that doesn't make huge changes that ruins something good. I also want to note - recently they were… Read more

very helpful in getting me my credit card. I was desperate to change from Coles Mastercard to a more reliable banking system. They went above and beyond to help me and I'm so happy I can get rid of the other one.

I had occasion to change my banking arrangements and called into Nowra branch and met a lady named Tracy..she was very knowledgeable and was so polite . She helped me set up an account and showed me how best to make sure I checked each withdrawal for scammers..lovely lady a pleasure to deal with.i cannot show my bank detail to confirm my dealings with St George for obvious reasons.

Very disappointed with St George atm. Small business Compliance paperwork was the start of my issues. They shut down transactions on my account as they hadn't received the paperwork. I posted it but not received. There response was to shut down all transactions of a small business without notification. I rang (2hours of wasted life) and given a 2… Read more

week extension. Had to ring back to extend that as they didn't send the paperwork for 1 1/2 weeks. Resolved after 2 visit to the bank. Second visit was because I had to fill out more paperwork, but they made a mistake and I went the second time for nothing. Now they have changed the ability to nominate who is paying on the mobile APP. Why??? If it ain't broke don't fix it!!! No point changing this. If they want to restrict who pays description, make it the account name. That would be smarter, especially if you have personal and business accounts on the mobile app. AS to whether they care about bad reviews, I doubt it. So many departments and layers that it is always some other department that looks after this.

States on website it closes at 5pm but when I get there it says closes at 4 on Friday [Content Removed]. What sort of absolute morons couldn’t get their efing operating hours right be so proud wearing that uniform, a joke people can loose theire business because of that idiots.

Second phone call tonight, just to activate a card. First call I was on hold for 20 mins and as soon as the call was answered it disconnected. Infuriating music. Second call, closing in on 20 mins on hold again. Where does our money go? Certainly not to pay enough staff to man call centres. Staff who are likely earning the equivalent of exploitative wages here in Australia. Shame shame shame.

In today's mail was a letter from an unidentified South Australian address, addressed to a name we didn't know, but at our street address. I opened it, and found it was the lady's Visa Debit card (we are not St George customers). So this review is not about how I was treated as a customer, but how the bank responded to an outsider wanting to help… Read more

them undo their error. I looked for a number to call St George and found a 1300 number which serves for about six different categories of call topic. Unsurprisingly, there was a 30 minute wait because they have so many calls. While I waited for an answer, I tried the chat online to see if that could get me to someone. No, that's only for customers, and advises you to use the app. A lot of use to me. It went around and around in circles. Eventually my call was answered. The staffer (overseas?), once the situation was explained, had to go away and call someone else, leaving me again to the muzak. After a total of 60 minutes on the phone, I was advised to destroy the card and they would advise the customer of their error. I would love the Productivity Commission to look into these systems. If I was still working, the only time that I could call would be in work hours, and I could not have waited on the phone for them to deal with THEIR issue. Fortunately, I'm retired, but that doesn't mean I had nothing else to do today. Productivity is not just how well staff use their time, it is how productive the experience is for people on the other end of the phone. If the banks like St George can't be bothered to improve their systems, maybe it needs a politician to go through this painful waiting for attention. Frankly, I wouldn't want to be the customer whose card got sent to the wrong address. Who knows what else their system will get wrong!

WORST BANK EVER Never have anything to do with them NOT WORTHY OF ANY STARS. I rang 4 times to even get to a human which actually took 35 mins in the end to stop a statement from coming for a card I haven't had active for years I answered questions to identify myself which I did, then came questions like when did you last do internet banking on… Read more

this account and when did you last use the card, i had just told him 3 or more times i dont have the card or use it anymore so i could not say dates only to be told I didn't qualify and told they would not help me! Seriously....are they that st^pid i just told him i hadn't used the card for years i have the account number and it actually has the address half wrong on the statement but still NO didnt want to hear that! People have bigger issues to worry about. He could see that I hadn't used the card on his computer but would not be cooperative at all. DO YOURSELF A FAVOUR AND STEER CLEAR DO NOT BANK WITH THIS LOT!

Wish I could go 0 stars. Been to two branches the last 2 months. Each time is 45 kin wait minimum. Making the elderly stand up that long in many cases , under staffed , closing outlets whilst making tens of billions a quarter, and constantly asking how they're doing. I'd rather answer here , your useless and greedy - I'm changing to imb who still have service.

I have banked with St George dInce the 60s when they started as a building society. My experience this morning was so frustrating as could only get AI help which is useless if you have a problem outside their parameters. Very disappointed in the use of AI and no person you can speak to.

Who do I have to sleep with to get help with my account ? Tried calling - got hung up on, their chat bot is not trained and human 'expert' doesn't have a clue. They want me to attend a branch with my ID and there are no branches left. Tried calling outside of the app and they wont accept calls. I'm done with them. Off to Zeller for me. Show details

On hold for over an hour After 2 hrs of chat support getting transferred from one place to another One rep ( Leand ) gave me a number that ended up to Westpac and the poor Westpac rep was very surprised and transferred me back .

Pending. Pending pending pending. Absolutely Ridiculous. Tried to pay rent 630 Am yesterday morning 26 hours pending. Only to find out declined well done St George. Another stuff up

I was looking at savings accounts and one was St George. It look OK so I started an application but gave up when it said I had to take my ID into their branch. There was no branch within 500 or more kms, so I did not proceed. I did not create an account with the. Then months later get an email asking me to log into my account to view my statement.… Read more

The would not assist me over the phone when I rang to tell them I dud not have an account with the, because i could not give them my non existent account number, let alone a password etc which was never set up. I lodge a complaint with the,. Their response was to tell me I had been the victim of identity theft and so I had to put stops on all my cards and accounts. I also had to go to a Westpac Bank branch to prove I was me. It was Westpac who told me St George retain all your personal details indefinitely if you start, but do not compete, an application for one of their products. So I was put through the wringer and made to feel my finances weren't safe all because of a St George practice that to me seems at odds with privacy laws. I lodged a complaint with AFCA (useless as always) St George them emailed me a letter with and "offer" but did so my sending it as a link in an email from a bank who had just told me I was the victim of identity theft. Go figure. As f I'm going to open that. Typical scammer behaviour. It seems there is n way I can get St George to delete my details from their data base for an account I never opened and St George can't even monitor it's own data. They offered me money to go away as long as I agreed to never pursue anything to do with this matter again, so if I do get my details stolen from them being hacked I'd have no legal recourse for compensation. Obviously a poorly run financial institution.

We have been with the bank for 7 years or so. My son just turned 16 and got his first job, and set up a St George account. He's completed all of the ID checks which are showing as green on his app, however his card will not work and he cannot move money to his savings account. We called the bank and was told there is an ID block, and to speak to… Read more

the ID team. We did that, but they flat out refused to speak to him as he's under 18 and he now has to go to the bank. WA has ONE branch which is open Monday to Friday 10-2. Why on Earth should he miss school just to sort out an issue on their side? I made a complaint this morning but was told it would be a 'closed complaint' and only taken as feedback. My son now cannot access his first paycheck due to an awful bank with terrible service - a memory he will keep for the rest of his life.

I was previously very lucky when I last called their 13 customer number, and got someone who knew exactly what they were doing, and was extremely helpful in doing something a bit out of the ordinary. Today, all I wanted was an account balance. I answered the security questions the same way as I did last time. I clearly got the trainee. After every… Read more

question, I was put on hold for up to a few minutes. I kept explaining the situation. They kept telling me that they need to do the security questions, I kept telling them that I understand that. After 20 minutes of going nowhere, I asked to be put through to someone else. They went away again, came back - would I like to raise a complaint about the security question process, no, I just want to speak to someone who knows what they are doing, goes away again, comes back - do I want to raise a complaint about the security process, no, I want to speak to someone who knows what they are doing. I then get put back on the call queue with a 10 minute wait time!! I was on a 6 minute wait time to start with, then another 24 minutes going nowhere. So, now up to 40 minutes just to get an account balance. I give up.

I attempted to make a funds transfer to another financial institution. St George / Westpac deemed the transfer 'fraudulent' and locked me out of my accounts. The first call to their service desk, forty minutes and hold and eventually gave up. Drove into the branch. They said they couldn't help directly, but would organise for someone to call me… Read more

within the next hour. Four hours later, no call, and I'm again on hold - this time for 30 minutes - waiting to speak to SOMEONE, ANYONE to resolve this. Horrible customer service, worst I've experienced from any bank.