If possible I would give a minus star. Do not apply for your home loan to this st george bank. Its horrible. No commitment. I got my pre approval and I applied for formals. It's been more than 3 weeks still no any answer. My cooling off period is finished. Because of these moron I might have to loose my deposit and the property.
Disgusting service and won't refund and overpayment as paid by 3rd party (my husband)
I recently sold my car on Gumtree and then the purchaser realised I had finance on car - my husband kindly paid the lease out and overpaid it by $646.90 and because my husband's surname is different from the surname on the car lease they will not refund the money back into his account as it's a 3rd party! They are wanting a bank statement from my husband to prove he made the payment - he did a printscreen with receipt number showing what account name and number it came from and was paid to ST G bank - but that's not good enough for them. They h...ave put money into unclaimed money - whereas my husband being a 3rd party has tried calling them but they won't talk to him because he is a 3rd party. I will never, ever use St George Bank again or recommend them in fact I will be telling everyone how bad their service and processes are and contacting the ACCC for further action and taking it to VCAT if necessary.
Paused repayments during Covid
I applied to pause my car loan again during lockdown as I was working reduced hours due to covid 19. I got text message saying someone will call me to assit me further but no one called. I called them myself to pause the payment. Everything was done through the phone. After four months I came to know my credit score got affected due to arrears in my car loan. Upon calling st georges I was told, their team member didnt put the right notes on the account when stopping the direct debit, resulting in bad credit score. The loan got paused because of Covid 19 not for any other reasons where my credit score got affected unlike my home loan where the credit score is intact. Such an irresponsible bank and unprofessional people. Stay away from them.
This ties in with unethical and deceptive dealings with Remserv.
Once engaged with a Novated lease in 2015, it met maturity 8 months ago. Absolutely no correspondance was recevied and despite automated payments continuing to be received they agreement was shifted (assumedly) to a rental agreement, the residual balance on the lease held in areers and considered in default. No phone calls, no letters, no input. A simple notification and the balance would've been paid same day.
Clearly these people make their money through deception, avoid them at all costs.
i went to the St George branch at bateau bay this afternoon
i had $380 IN COINS all baged and already counted but noooooooo
not good enough the counter person gave me a few bags and asked me to recount them
into WAIT FOR IT $20 in each bag do they have a clue how long i'd be there doing that
1 person working behined the counter another in the information section thinking its a supermodel
1 in an office and 1 just looking busy not doing anything of course the person behind the counter said she'd help me but i doubt that due to she was busy behined the counter while the other 3 were
in a catwalk in france what a joke
Appalling Service - Would NEVER use this bank again
This is by far the most difficult bank to deal with. I find it interesting how my personal details match their system when they are wanting my money to pay a credit card but miraculously they don't match when it's time to close the account (no changes to my details either). I am told I need to travel to my local branch to prove ID - my local branch is hours away! Funny, they don't seem to care.
Disgusting, disgusting, disgusting.
I unfortunately have my home loan with this disgusting bank, I will be changing homeloans asap and never banking with them again. There are a disgusting excuse for a bank a business or whatever you want to call them. Disgusting!
From bad to better
I called the bank for basic customer service and from the get go it was obvious that the main priority of their call centre was to ensure I did not make it through to a customer service officer. I felt as if my call was a nuisance to them, being a detriment to their productive workflow. Where would they be without their customers? All I wanted was some guidance and advice and all they gave me was obstruction and negligence. However, in visiting a branch I found the staff welcoming and helpful so a bad experience has turned into something better.
Great when it works, but too many problems over 10 years
Generally the bank is reliable, however, unfortunately I've had my account disabled by their fraud / protection team several times without adequate communication.
The most recent just a few days ago, with no SMS or email, or phone call to even let me know my account had been blocked.
To unblock it? I have to call customer service, wait 30 minutes, be told to call another number for the fraud team, wait 5 minutes, get hung up on immediately after the call is picked up, try again, and finally get through.
Now I need to call the scam assist team,...
I opened business account with this bank more than 3 weeks ago, they said the business debit card will be sent to my home address within 14 working days. The staff didn't know the promotion that bank was offering. It's 20 working days with lot of following up, they said the card has been ordered but they can't say if it has been dispatched. Finally they said the card would never come (I had to call hotline). I had to cancel and order a new one. They promised 7-10 days more. No apology nor anything. I guess they don't need client.
My have been trying to refinance my loan for over three months. They keep apologising and changing their word. I have lost an investment property I was applying for due to their delays. And is three months was not long enough they have not advised that my file will be looked at at the end of the month!!!!
All services are zero star.
Highly recommend don't use St George bank
Services are unbelievably slow, hard to contact phone service. Even talk to them, they don't do anything. No trust for them! No recommendation!!
I will withdraw our home loan from them.
The reviewer stated that an incentive was offered for this review
Misleading & FULL of errors
1) The bank opened me an account and after the first bill i discovered it was an ancient account that was joined with other people who could have accessed MY money!!! And they refusef to close it without ANY customer support wanting me to go into the brack taking more time off MY work to fix THEIR legal error.
2) Their 'Landlord' Insurance is the biggest roit in Insurance history with ABSOLUTELY nothing to do with Landlord and will reject every claim even if it is legit 'Landlord' related. Misleading name is an understatement.
Avoid at all costs!!!!!!!!!!!!!
Can I give "0" star
This bank does not know what they are doing.
I closed off my loan account followed by a letter that all good & they will give me a refund.
After 1 month, they came back with thousand other questions. basically put me as a hostage.
Great customer service
Would like to take the time to thank jo Taylor from stgeorge bank for the fone call tday asking if i needed anything regarding my loans which i asked about interest rates and could they be reduced which they did its nit everyday you receive this from a bank.kind regards to stgeorge and there staff
Thank you Darren
Business customer getting a horrible service or I mean getting NO service
I have been a Business customer with the bank for over 13 year. Last recent years have been assigned to different account managers who provide no service, no reply to emails and requests. If I call the call centre to help me instead they say they can’t help me because I have an account manager. Issues unresolved! No feedback provided! Enough of this horrible service
Invest more in call centre training
Simple cc application over 12 months ago to consolidate. Regular payments monthly either minimum or plus some.
Current day 12+ months later ....
SG: Friendly phone call to advise payment overdue. Can you pay today?
ME: Thanks for letting us know (busy time, no personal cards to hand). Give me 5 mins and call me back. Will telephone partner now and have it sorted.
SG: Would it be easier if I put an extension on it until Tuesday?
Me: *feels overwhelmingly busy at moment of call so tempted to take offer. Can I ask ... if I were to take an extension of 4 days would that reflect in my credit report?
ME: should you not tell us that? I would rather beg steal and borrow $103 than have it on my credit report for years to come. ...
"We can get through this together" Yeah right!
After having jumped through all your hoops to get the financial hardship support through the Covid period, where I was unable to pay my car repayments, and having done all you asked me to do, having never missed a single dollar in previous repayments, I am now getting letters of default notices, threatening me with legal action.
You are a disgraceful bank and hope that each measure you use to treat your clients, will also to be used to measure you. Because if so, you'll be liable for so many dishonest dealings, that it'd make the news. Wait, hold on, it already has, so no surprise... https://www.abc.net.au/news/2019-10-24/westpac-misconduct-costs-head-toward-2-billion/11633554.
Brain dead morons.
Have been with St George since my teens but this episode has me looking at new banks finally. Fraud team is unaware of what risk is, supervisor was just an arrogant version of the dishonest employee. Literally have zero clue about risk.
Dreadful experience. Frustrating and a WASTE of time
I just wanted to open a new bank account.
The instructions you've sent are so confusing and make no sense.
I was told I needed to confirm my ID by logging into my online account. But I haven't received any login credentials......
You need to make your instructions CLEARER.
Your instructions need to MAKE SENSE.
Your instructions need to WORK.
Questions & Answers
Is there anyone I can contact to independently look at my account and the handling of Bank of Melbourne refusing to refund my account
St George would not bother to have a rep on this site.
They couldn't care less.
My Account has been frozen for almost 2 weeks now and I have speaking with customer service for a week now and they told m they will resolved and yet still my account still remain frozen .
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