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St.George

St.George

Online, Branches
1.5 from 460 reviews

Reviews

(32)
(15)
(18)
(39)
(356)
  • Transparency
    1.2 (53)
  • Customer Service
    1.4 (67)
  • Topics
    • General Transactions (42)
    • Credit Card Application (25)
    • Loan Application (18)
    • Business Banking (10)
    • New Account (6)
    • ATM Experience (4)


Edwina

EdwinaSydney, NSW

  • 3 reviews

Improved mobile banking

published

St George has a massive improvement on mobile banking which has become more convenient for money transaction. However , it still has errors with the balance of the account . Such as in transit

TopicGeneral Transactions

The reviewer stated that an incentive was offered for this review


Bank and credit cards

published

Branches have been useless, Also careful with balance trafer they offer interest free period then charge you 21% interest on cash purchase even though you never used cash but be told after interest free period that's what it changes to take make money off you.

Customer Service
TopicCredit Card Application
Prannay G.

Prannay G.Perth, WA

One of the crap bank

published

I was applying for balance transfer credit card online.. after giving all information and spending around an hour to fill up everything it show an error.. I tried it many times but showing same error page.. tried to call them but there is no way for new customers to call..

Transparency
Customer Service
TopicCredit Card Application
TJ

TJSouth East Queensland, QLD

  • 2 reviews

What a waste of time. Horrible

published
Transparency
Customer Service
TopicCredit Card Application

shaifi

shaifiGungahlin 2912, ACT

Horrible customer service

published

To deal with a fraud they have taken more than 2 hours to understand what has happened and kept transferring me one dept to other but no help at all. Very poor customer service.....highly annoyed.


Joanne27

Joanne27Far North Queensland, QLD

  • 2 reviews

Bad bad bad customer service

published

Getting completion on finance documents is abysmal. They take too long to respond and then do not listen to your concerns regarding their poor service. Trying to get a answer by phone takes too long.

Transparency
Customer Service
TopicLoan Application

Matt

MattSydney, NSW

  • 2 reviews

Changing Banks

published

I have constantly experienced terrible customer service when using phone contact with St George as customer of theirs for the past ten years. It has constantly ended in frustration and disappointment - only that we have a business, and so many accounts with them we have been reluctant to change but we can not handle their lack of support to their paying customers any longer - we will be jumping ship

Transparency
Customer Service
TopicBusiness Banking and General Transactions

Awesome

published

Way better than Comm bank where they keep people waiting for 2 hrs. 10 minutes is okay. Also taking credit or loans is very easy. And the favourite part is customer service which is excellent.

Rod_Speed

Rod_Speed

  • 3 reviews

Hopeless app security and hopeless security check

published

The security in the iphone app is completely hopeless. They do allow you to use Touch ID which is by far the most secure way to check that its me using the app but they cancel that every time they update the app and fall back to using the far less secure security code and internet password to enable Touch ID again. No other bank that I have an iphone app with does it that stupidly with Touch ID,

They were almost last to offer Apple Pay too. Not good enough St George.

Transparency
Customer Service
TopicGeneral Transactions
Another Customer

Another CustomerPerth, WA

  • 11 reviews

Terrible

published

I rang them 6 consecetive days to get update of the application,
They ask the same questions regarding my 2nd job, where I supplied same answer.
Each phone call at least take about 15-20 mins.

Last time I rang they again asked me the same question and I end up cancelling my application.
Either they do not pass the answers I given to them at all.
Or somthing wrong with there entire process.

Really bad service where chewing up customers valuble time!

Transparency
Customer Service
TopicCredit Card Application

Hadi

HadiPerth, WA

This Is Terrible

published

St. George Bank is Terrible, Terrible. They hold me behind the line for 45 minutes for only one Yes No question. The customer service name is [name removed]. She was sooo rude. She shouted to me and told me "you can not understand what I am saying". Oh it was very very very bad experience.


PMar

PMarSouth East Queensland, QLD

  • 3 reviews

Closed Savings Account without warning

published

Opened an online everyday savings account with debit card. I went on a holiday overseas for two months. They closed the account for no reason. Wasn't even on my online banking any more. Stay away from this bank.

TopicGeneral Transactions

ava s.

ava s.Sydney, NSW

GREAT CUSTOMER SERVICE

published

The customer service is always great. Whenever I have any issues then they are just a one phone call away. I always have a pleasant and good experience with them.

Cheers!

Customer Service
TopicBusiness Banking and General Transactions

hawki

hawkiSydney, NSW

  • 10 reviews

Cut off 3 times then wont activate credit card

published

On phone then Cut off 3 times then asked to do a survey lol. 4th time girl said can't activate card. Talked to manager put on hold for 35 minutes. Didnt say a word about coming back. After 60 minutes and after 5pm they didnt bother to return to the phone. The most moronic behaviour ive seen from any customer service. I encourage everyone to their business elsewhere.

Transparency
Customer Service
TopicGeneral Transactions

Impossible to activate my credit card

published

I applied for a credit card online and was accepted after bringing supporting documents in-branch. I received it within a few weeks but was unable to activate it. I called the hotline, waited forever and the operator told me they can't find the said documents. I therefore had to go back to the branch to provide the same documents a second time. Thereafter I received a confirmation that everything is in order and the card is activated. However, the card still isn't working. I called the hotline again, waited another eternity, and the operator doesn't know what is going on. I was told I have to go back to the branch for the third time. That's where I'm at.

Transparency
Customer Service
TopicCredit Card Application
Sam jones

Sam jonesPerth, WA

  • 3 reviews

Telephone customer service - shocking!

published

Been with this bank less than a month and already they are causing unnecessary stress. Only join up with these if you enjoy spending an hour on the telephone to get through.

Transparency
Customer Service

Would never choose this bank again

published
Transparency
Customer Service

Veda

VedaSydney, NSW

  • 4 reviews

St.George customer service - what happened?

published
Customer Service
TopicGeneral Transactions

Poor customer service

published

Been with this bank for 27 years, it has changed so much since becoming part of westpac, customer service is non existent, most employees are incompetent and unable to help, also because of the new wave of asian employees most of them have poor language skills and rarely attend to non asian customers

Customer Service
TopicGeneral Transactions

SMc

SMcSouth East Queensland, QLD

  • 12 reviews

Stay away - You have been warned!

published
Transparency
Customer Service
TopicCredit Card Application

Page 1 of 23

Questions & Answers

r p.

r p.asked

Can my account receive money from overseas

2 answers
micheal
micheal

ask the bank

Fired Up
Fired Up

Can you ask the bank?


Salim Han

Salim Hanasked

Hi there I try transfer money to commonwealth bank why there is zero in begginng of account number?

2 answers
ben dover
ben dover

ask the bank i dont why you would be asking here for

Fired Up
Fired Up

Why would you be begging?


Sharon

Sharonasked

Ive lost my debit card & put a block on it myself using the app. Now im reporting it on the app to the bank that ive lost it. If they put a block on it can i still access it by using cardless cash?

2 answers
The Answer
The Answer

The logical thing to do to get the correct answer is to ask the bank

micheal
micheal

have you thought about contacting the bank


Get an answer from our members and St.George Bank representatives

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