Stay away - You have been warned!
I currently have a mortgage with St George, however do most of my banking with another provider. Today I tried to apply for a simple $5000 credit card so I could take advantage of the 0% balance transfer rate. Just to help us pay off an unexpected debt. We have the cash available, but didn't want to eat up our savings. I spoke with the first call taker. I explained to her that I currently have two novated leases on both my vehicle and my wife's vehicle. The total costs (including all fuel, maintenance, and loan repayments) are debited from my p...ay PRIOR to me receiving my fortnightly income. The amount taken out is made up of both pre and post tax dollars. I spoke with the call taker who had no idea how to incorporate this into a simple application for the credit card. I then requested to speak to the manager - again useless. After being on the phone for an hour and a half at this stage (I was told the application process should take 20 minutes) I spoke to a third person. He stated that as these repayments had already been taken into account, the liability for the two cars would not be taken into account for the application. He later changed his mind about this and claimed that he would need to use the exact pay that gets deposited into my account to determine my income and then also take into account the two car loans as liabilities. I told him that if this was the case, I would then add back the Pre and Post Tax Dollars to give me an 'actual take home figure without any car payments. He refused to allow me to do this as the application needed to state the amount deposited into my account. This meant, for St George to approve me for this credit card, my car loan liabilities would be deducted twice. I then spoke with another manager, who appeared to have no experience in customer service and he agreed with the other bloke. AS soon as my mortgage is no longer within a fixed interest rate period, I will be leaving St George. I have had a number of other issues with St George over the years with their lack of knowledge and also their lack of security of my account, but that's a whole different story. Stay away - choose another lender. You've been warned!!!
Extremely Bad Home Loan Service at Chatswood Branch
Extremely bad service from the Chinese Lady in home loan department at Chatswood Branch and she caused me $4000+ extra for delay my property settlement just because she didn't check the settlement date. Also approved the loan in 6 months ago and even 3 months ago still say all good but end up loan not approved on the day of settlement. Went to CBA and they approved my loan in 10 days. Lodged a complaint to St George but they said it can takes 180 days. Don't think they will care anyway. I will not do any business with St George for my rest of my life.
stop on card/ suspected fraud transaction
I forgot my pin number at an ATM. It was blocked after four tries...that is how it should be...but for the rest of the day...and about 2 hours navigating the phone prompts and waiting for customer service , I was misdirected twice and when I finally got through to the appropriate department they emailed me a new security number and password to access my online banking and told me my card was reactivated.....it did not work!!....16+ years with the bank as "gold card " customers...we will now travel to Perth branch(90 kms away)....now our closest bank....and close our accounts and switch banks.
STG Sub standard Customer service
I have been with Stgeorge 17 years. Initially we had good experience before merged with westpac.
Lately experienced issues with customer service(Still ongoing)....call centers be prepared to wait for hours together.....no one cares(customer service staff trying to help but their internal process is broken) to respond/acknowledge request.
Absolutely awful to deal with.
Shocking service, people nice processes very poor
Been with the bank 25 yrs and found them difficult to work with in the last few years. Spent over two hours on the phone over three attempts to close accounts ( clearly dont want you to leave) profits before service.
Winner Worlds Worst Bank
Had my bank account frozen due to suspicious activity & unable to access it for 4 days while they investigated. As soon as the block was lifted it was reapplied as soon as I tried to use it. This went on for 2 weeks and I was unable to pay rent and a number of other expenses. In the end it turned out the account was being frozen due to a process error at their end. Dealing with St George customer service was HELL. They were incompetent, dismissive and at times abusive. I'm talking about their senior customer service team.
Now, I've just been...issued with a replacement card. I activated it using the app and received confirmation that the card was ACTIVE. Went to use the card at Coles and was left red-faced - transaction declined with a tonne of people behind me in line watching on. I guess, when st George say the card is active, they mean St George active which actually means not active. St George has to be the world's worst banking institution. Since signing up with them 5 years ago my banking has become a nightmare on so many levels and in ways not perceived as possible
Terrible Customer service!
Have been with them for over 20 years, yet they have the most uncaring customer service call ctre.. I was locked out of my internet/phone banking, made 4 calls each time I was cut off when they tried sending me a code to my phone!! In the end I had to visit a St George branch as they could not get it right & resolve my issue over the phone. USELESS!!!!
Go to another greedy bank
Been with the bank for over 10 years, in the beginning it was fine you could go to a branch and speak to a real person, you used to get customer service now they have closed all the branches in W.A., when called how to make a cash deposit, they say use a ATM?, What stand in front of a ATM and try and deposit $10,000 in cash?, yeah, real bright St George, I can see no reason for me to pay fees on a account that provides NILL service.
Im done with St George, and I wont be going with the company that owns you either, Westpac, as It is the one making decisions to close branches.
Very poor form for a bank.
Terrible customer service
My st George credit card is expired.
Although the card subscription fee has been charged, they never replaced the card automatically.
I called them and they said you will receive it in 2 days- never happened
Called them again and they said you will receive it it 5 days - never happened
Complained through internet, someone called me saying "apologies... I make sure you have it in 3 days"- never received the card!
Really do not know any other way to follow up.
Dont waste your time with these muppets. Gave them ago twice, pathetic services with applications, knocked me back on a cc because they closed their branch in my city and wanted me to drive to another city to show my license ??? As a new customer but now they know everything about me ???
They refuse to remove a mark off my credit rating
I have opened a dispute with at George as I dont even bank with them, but I made a credit card enquire and now I noticed they put a mark on my name on my credit rating. One guy said it cant be removed and them I spoke to Rita and she said it can be but she wont do it. She was arrogant and I want everyone to know not to trust or bank with them. Thanks
Bank with St.George for over 40 years. Service at branch in Nowra is shocking. In the last month i have needed to go into the branch. I'm all for face to face service.
However, both times 1 person serving and the queue....8 and 10 long. We pay for this service. Appalling St.George. Would be lovely to see the customer come first and no it was not lunch time.
Waited over one hour to talk to an opertaor but after another 30 minitues I gave up. Is that a way to treat customers?
Its not right to treat customers the way St George treats customers on the Sunshine Coast of Queensland. Waited for 90 minutes on the phone till I gave up is that the way to treat your valued customers or should I go to Bendigo Bank which offers more branches
Each time I need internet banking its asking for full banking details, CAN number and all the other security details. The idea of an App is supposed to be a quick and secure way to login hence finger print. Do something about this St George. I have decided to close my account and leave St George. Wake up
St George Home Loan
I have never been since George Bank until prior going through Jon Dendle Mortgage Choice Rockhampton.
I have already given at the time of the loan a very negative review of Aussie Home Loans Rockhampton.
St George have been very fairly priced.(my mortgage is $500 per month) and I have a convenience of being up to BPAY it.
I would recommend both St George as a learning institution and Jon Dendle, Mortgage Choice Rockhampton as the brokerage company.
Don't trust St GeorgeBank - MULTIPLE PROBLEMS with privacy tampering - thousand miscount ATM miscounts
Don't trust St GeorgeBank - MULTIPLE PROBLEMS with privacy tampering - thousand etc miscounts, ATM miscount - They just DO NOT CARE - they have billions so why would they care - don't trust them.......
On September 9, on my computer banking, I was offered 2.15% for 3 months if I opened a "new" Maxi Saver a/c. I did and transferred a substantial amount from my current Maxi Saver.
End of September, almost no interest. St G ([name removed]) is telling me it's only for new customers, not for long standing loyal customers.
THE OFFER IN MY PHONE DID NOT STATE FOR NEW CUSTOMERS ONLY.
Why would I have transferred my funds from earning 1.6%??
Unhappy, and looking elsewhere.
PS. I still have not received my $50 for starting a travel card with $1,...500 and converting to Euros before 30th September. Was this also for "new" non loyal customers? Wake up St George. This is not fair treatment. I'm about to let as many million people as possible know what's happened to me.
I had a novated lease for 5 years. When I moved companies I started paying directly to St George. 3 years later, when I disposed of the car, I paid out the lease, but forgot to turn off auto bpay and overpaid a couple of payments. I started chasing a refund in April and although the phone team were lovely and apologetic, the back office team did not return my money until this week... 5 months later!!! It took a manager to force them to find the money in a suspense account and send it back. Good people on the phones, but terrible systems to allow it to be that hard. It would be a different story if my payment was 5 months late
Dodgy bank practices
I closed my bank account with St George well over 2 years ago. I have had no card and no statements. 2-3 months ago I started receiving statements and then today I get a letter saying I owe over $104 in fees. What the hell? How is this possible. I will be ringing tomorrow and if no joy I WILL BE taking it to the banking ombudsman as this is corruption and unlawful practice
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Questions & Answers
Hi there I try transfer money to commonwealth bank why there is zero in begginng of account number?
Ive lost my debit card & put a block on it myself using the app. Now im reporting it on the app to the bank that ive lost it. If they put a block on it can i still access it by using cardless cash?
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