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St.George

St.George

Online, Branches
1.5 from 537 reviews · View Statistics

Reviews

  • Transparency
    1.4 (112)
  • Customer Service
    1.5 (127)
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Sim

SimSydney, NSW

Home Loan

published

If possible I would give a minus star. Do not apply for your home loan to this st george bank. Its horrible. No commitment. I got my pre approval and I applied for formals. It's been more than 3 weeks still no any answer. My cooling off period is finished. Because of these moron I might have to loose my deposit and the property.

Transparency
Customer Service
Incentivised ReviewNo
TopicLoan Application
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Gail M.

Gail M.Greater Melbourne (Outer), VIC

Disgusting service and won't refund and overpayment as paid by 3rd party (my husband)

published
Transparency
Customer Service
Incentivised ReviewNo
TopicBusiness Banking and General Transactions
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Minesh

MineshMelbourne

  • 2 reviews
  • 11 likes

Paused repayments during Covid

published

I applied to pause my car loan again during lockdown as I was working reduced hours due to covid 19. I got text message saying someone will call me to assit me further but no one called. I called them myself to pause the payment. Everything was done through the phone. After four months I came to know my credit score got affected due to arrears in my car loan. Upon calling st georges I was told, their team member didnt put the right notes on the account when stopping the direct debit, resulting in bad credit score. The loan got paused because of Covid 19 not for any other reasons where my credit score got affected unlike my home loan where the credit score is intact. Such an irresponsible bank and unprofessional people. Stay away from them.

Transparency
Customer Service
Incentivised ReviewNo
TopicGeneral Transactions
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James

JamesSouth East Queensland, QLD

  • 4 reviews
  • 2 likes

Novate lease

published

This ties in with unethical and deceptive dealings with Remserv.
Once engaged with a Novated lease in 2015, it met maturity 8 months ago. Absolutely no correspondance was recevied and despite automated payments continuing to be received they agreement was shifted (assumedly) to a rental agreement, the residual balance on the lease held in areers and considered in default. No phone calls, no letters, no input. A simple notification and the balance would've been paid same day.
Clearly these people make their money through deception, avoid them at all costs.

Incentivised ReviewNo
peter

peter

  • 9 reviews
  • 5 likes

Arrogant

published

i went to the St George branch at bateau bay this afternoon
i had $380 IN COINS all baged and already counted but noooooooo
not good enough the counter person gave me a few bags and asked me to recount them
into WAIT FOR IT $20 in each bag do they have a clue how long i'd be there doing that
1 person working behined the counter another in the information section thinking its a supermodel
1 in an office and 1 just looking busy not doing anything of course the person behind the counter said she'd help me but i doubt that due to she was busy behined the counter while the other 3 were
in a catwalk in france what a joke

Incentivised ReviewNo

Appalling Service - Would NEVER use this bank again

published

This is by far the most difficult bank to deal with. I find it interesting how my personal details match their system when they are wanting my money to pay a credit card but miraculously they don't match when it's time to close the account (no changes to my details either). I am told I need to travel to my local branch to prove ID - my local branch is hours away! Funny, they don't seem to care.

Transparency
Customer Service
Incentivised ReviewNo

Disgusting, disgusting, disgusting.

published

I unfortunately have my home loan with this disgusting bank, I will be changing homeloans asap and never banking with them again. There are a disgusting excuse for a bank a business or whatever you want to call them. Disgusting!

Transparency
Customer Service
Incentivised ReviewNo
TopicGeneral Transactions
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Owen

OwenSouth East Queensland, QLD

From bad to better

published

I called the bank for basic customer service and from the get go it was obvious that the main priority of their call centre was to ensure I did not make it through to a customer service officer. I felt as if my call was a nuisance to them, being a detriment to their productive workflow. Where would they be without their customers? All I wanted was some guidance and advice and all they gave me was obstruction and negligence. However, in visiting a branch I found the staff welcoming and helpful so a bad experience has turned into something better.

Incentivised ReviewNo
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Mike97

Mike97Greater Melbourne (Inner), VIC

  • 4 reviews
  • 3 likes

Great when it works, but too many problems over 10 years

published
Transparency
Customer Service
Incentivised ReviewNo
TopicGeneral Transactions
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Terrible service

published

I opened business account with this bank more than 3 weeks ago, they said the business debit card will be sent to my home address within 14 working days. The staff didn't know the promotion that bank was offering. It's 20 working days with lot of following up, they said the card has been ordered but they can't say if it has been dispatched. Finally they said the card would never come (I had to call hotline). I had to cancel and order a new one. They promised 7-10 days more. No apology nor anything. I guess they don't need client.

Transparency
Customer Service
Incentivised ReviewNo
TopicBusiness Banking and New Account
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Beyond horrible!!

published

My have been trying to refinance my loan for over three months. They keep apologising and changing their word. I have lost an investment property I was applying for due to their delays. And is three months was not long enough they have not advised that my file will be looked at at the end of the month!!!!

Transparency
Customer Service
Incentivised ReviewNo
TopicLoan Application
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Sunny

SunnySydney, NSW

All services are zero star.

published

Highly recommend don't use St George bank
Services are unbelievably slow, hard to contact phone service. Even talk to them, they don't do anything. No trust for them! No recommendation!!
I will withdraw our home loan from them.

Transparency
Customer Service
TopicGeneral Transactions

The reviewer stated that an incentive was offered for this review

Mazza

MazzaSydney, NSW

  • 2 reviews

Misleading & FULL of errors

published

1) The bank opened me an account and after the first bill i discovered it was an ancient account that was joined with other people who could have accessed MY money!!! And they refusef to close it without ANY customer support wanting me to go into the brack taking more time off MY work to fix THEIR legal error.

2) Their 'Landlord' Insurance is the biggest roit in Insurance history with ABSOLUTELY nothing to do with Landlord and will reject every claim even if it is legit 'Landlord' related. Misleading name is an understatement.

Avoid at all costs!!!!!!!!!!!!!

Transparency
Customer Service
Incentivised ReviewNo
Arnab T.

Arnab T.Greater Melbourne (Outer), VIC

  • 2 reviews

Can I give "0" star

published

This bank does not know what they are doing.
I closed off my loan account followed by a letter that all good & they will give me a refund.
After 1 month, they came back with thousand other questions. basically put me as a hostage.

Transparency
Customer Service
Incentivised ReviewNo
TopicLoan Application
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Darren Burton

Darren BurtonSydney Surrounds, NSW

Great customer service

published

Would like to take the time to thank jo Taylor from stgeorge bank for the fone call tday asking if i needed anything regarding my loans which i asked about interest rates and could they be reduced which they did its nit everyday you receive this from a bank.kind regards to stgeorge and there staff
Thank you Darren

Transparency
Incentivised ReviewNo
TopicLoan Application
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Cris Nunes

Cris NunesSydney, NSW

Business customer getting a horrible service or I mean getting NO service

published

I have been a Business customer with the bank for over 13 year. Last recent years have been assigned to different account managers who provide no service, no reply to emails and requests. If I call the call centre to help me instead they say they can’t help me because I have an account manager. Issues unresolved! No feedback provided! Enough of this horrible service

Customer Service
Incentivised ReviewNo
TopicBusiness Banking

Invest more in call centre training

published
Transparency
Customer Service
Incentivised ReviewNo
Never Again

Never AgainSydney, NSW

  • 3 reviews
  • 5 likes

"We can get through this together" Yeah right!

published

After having jumped through all your hoops to get the financial hardship support through the Covid period, where I was unable to pay my car repayments, and having done all you asked me to do, having never missed a single dollar in previous repayments, I am now getting letters of default notices, threatening me with legal action.

You are a disgraceful bank and hope that each measure you use to treat your clients, will also to be used to measure you. Because if so, you'll be liable for so many dishonest dealings, that it'd make the news. Wait, hold on, it already has, so no surprise... https://www.abc.net.au/news/2019-10-24/westpac-misconduct-costs-head-toward-2-billion/11633554.

Transparency
Customer Service
Incentivised ReviewNo
TopicGeneral Transactions
See all answers

Brain dead morons.

published

Have been with St George since my teens but this episode has me looking at new banks finally. Fraud team is unaware of what risk is, supervisor was just an arrogant version of the dishonest employee. Literally have zero clue about risk.

Transparency
Customer Service
Incentivised ReviewNo
TopicBusiness Banking
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honestreviews

honestreviewsPerth

  • 10 reviews
  • 8 likes

Dreadful experience. Frustrating and a WASTE of time

published

I just wanted to open a new bank account.
The instructions you've sent are so confusing and make no sense.
I was told I needed to confirm my ID by logging into my online account. But I haven't received any login credentials......

You need to make your instructions CLEARER.
Your instructions need to MAKE SENSE.
Your instructions need to WORK.

Incentivised ReviewNo
Page 1 of 27

Questions & Answers

Star L.

Star L.asked

St.George

Is there anyone I can contact to independently look at my account and the handling of Bank of Melbourne refusing to refund my account

1 answer
Chrisalan
Chrisalan

info@afca.org.au

They may help, maybe a toothless tiger. I had to use them.

Charles_Galea

Charles_Galeaasked

St.George

St George would not bother to have a rep on this site.
They couldn't care less.

No answers
Frank

Frankasked

St.George

My Account has been frozen for almost 2 weeks now and I have speaking with customer service for a week now and they told m they will resolved and yet still my account still remain frozen .

1 answer
george
george

how do you expect the public to know the answer, I dont know why you would be asking here on a public review forum

Get an answer from our members

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