Stake

Seamless application process. Applying for an account for my business was a simple process. All the right information was asked for the first time. I recently had a terrible experience with CMC where they kept requesting information in drips and drabs with lengthy delays in between with constant follow ups till application expired. But Stake was a breath of fresh air. Very pleased with the process to say the least.

BE CAREFUL! If you deposit less than $50, Stake will keep your money and will not add it to your account. You then have to lodge a Fraud report eitb your Bank. Stake is a very bad business, steals your money!

Great Value and Professional Staff – Very inexpensive to trade shares using Stake and the website is easy to use. I had a problem recently and needed assistance. I was pleasantly surprised at the promptness of the assistance and the professionalism of the staff member who assisted me. Show reply

Withdrawal confirmed but funds not received. No communication for days. I’ve had to escalate this formally and involve my bank to trace the funds. Significant concerns around reliability and access to funds.

I had a problem whereby I couldn't see the extreme RHS column (TOTAL RETURN) of my US shares. It didn't matter what I did, I wasn't able to move the display to the right to see the total return column. I contacted Stake support and they were… Read more

unhelpful in the extreme. They kept telling me to download the latest version of the program to my phone, and I kept telling them I wasn't using the phone but a PC.

After to-ing and fro-ing a number of times, I got NO joy from the Stake Technical team and now cannot see/display the total return column of my US shares

The team at Stake Super is easy to deal with – consultants are responsive and actually helpful when you need them. Tax time is straightforward compared to what I expected; the whole process is simple and stress-free.

Stake Is a great app it’s so easy to use I knew absolutely nothing about shares and the stock market like I mean zero my son got me onto this app. I bought shares one of the best things I think I’ve been invested in a long long time. This app is so easy.

I have been trading on 3 different platforms and Stake is the most efficient and easiest one to trade. I particularly like their mobile app. Highly recommended for first time traders/investors.

Absolutely shocking customer service. I had an issue with their verification process and emailed them multiple times over many weeks. They kept replying with the same generic message saying it was “under review”. They gave me a deadline to complete their app verification, then after the deadline passed, they locked my account anyway. Complete waste of time. Zero help, zero communication, zero respect for the customer. Would not recommend. Show details

I regret that I setup my brokerage account with Stake. My main concern is they require you to use Airwallet as your brokerage account. Airwallet is terrible it does not use fast transaction (instant) technology and transactions can take up to 3 business days if you are lucky. They say they listen to customer feedback but this is completely misleading. I have complained about Airwallet in the past to Stake and received no response. Show details

You will be Stake'd up the butt with these clowns. They make up the rules as they go. They locked me out of my account on 23 Dec 2025, and gave me 6 business days to transfer my holding to another service provider or they would liquidate everything. There was no justification given, simply 'its within our T&Cs, we dont need to provide a justifcation'

Customer success consultants - They are amazing. STAKE is let down by their web application and website. I will give you an example. I am trying to set up another trading account. The email with an action required by me is fulled with internally understood acronyms that I don't know what to do. I have to call their phone number to get clarity… Read more

on what needs to be done. Also the account opening process takes ages.

The tone of voice in their emails is quite friendly. See the example below.

Stake Support 1:16 PM (3 minutes ago) to me

Hi Jenny,

Thank you so much for your positive feedback, you put a big smile on our faces!

We're constantly working to enhance the Stake experience and always like hearing from customers like you.

We'd also greatly appreciate if you left a review on either of the below and shared the Stake love.

- Product review - Google review

Thanks for being a fantastic customer!

Cheers, The Stake Team Stake Sydney Head Office

Download the latest version of the Stake app! hellostake.com | Instagram

Every time I try to withdraw money from my account, they say “oh, FrankieOne isn’t working properly. Please resubmit your ID. Over. And over. And over again. The staff seem like uni grads. No depth to them, no problem saving capability. If you’re just starting out, fine. If you’re putting hundreds of thousands with them, avoid.

Be warned about Stake Accumulate ~ They are claiming a 5.85 % return but are actually losing money. That's right, the balance is reducing, there is LESS week to week. Hard to understand as they invest in fixed interest and bonds. I can understand 1 or 2 % but losing my money ????

I had a problem adding funds to my account and was unable to sort it myself so contacted Stake Support both via web site and directly by phone. Long and short is they got onto the matter promptly and had it sorted in no time at all despite the fact it was my own fault! One very satisfied Stake customer.

As a beginner in investing stocks, I found the whole process daunting but using Stake made it very easy to get your trading under way and begin my trading journey

Its good. Better if we can download our statement for certain dates which will be useful for applying for bonus/dividend. However, i received the statement in 3 business days from stake Show reply

I started using Stake last week for my SMSF investments. I found the onboarding very straight forward and I am not a tech savvy individual. Love the functionality and the US investment options. Very happy Show reply

Highly recommended! Excelence trading platform, cheapest broker fee, effective customer supports when I am having any issues (using emails or calls). I can transfer funds and dividends from Stake (ANZ) account onto my personal baking account within few minutes. I am now using Stake instead of Westpac Broker or ComSec (unbelievably expensive) I don't believe some bad reviews here, why.

I love stake, I reached out in a panic as I lost my log in details. Customer service replied asap and helped me sort out my problem. I feel safe after they responded. Knowing they are there to help their customers.

I wish I could give zero stars. DO NOT subscribe to Stake Black. It’s a rip-off. The platform does not support pre-market or post-market trading for U.S. stocks, despite what’s implied. They started off well, but it’s now beginning to look like a scam. I contacted them five days after Wolfspeed’s restructuring to understand what was happening with… Read more

the stocks I held. They promised to email me the same day—I’m still waiting for a response. I also asked why I couldn’t buy or sell during pre-market hours. I was told that “some stocks are restricted by the companies,” but in reality, none of the stocks I tried—ranging from penny stocks to the Magnificent Seven—were tradable pre-market. Do not fall for it. Stake Black is misleading and unreliable.

Stake doesn't deal with dividends, don't deal with warrants. They only give a cash equivalent. Stake is not a real broker, they are frauds who deal in IOU's. Brokers who don't issue a dividend/warrant don't have stocks period. Stake are 100% Frauds. ----- DRS $GME at Computershare. Do your DD, read the superst0nk library. These people are… Read more

utter frauds. They make Bernie Madoff look like an apprentice.

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PFOF, Naked shorting, Dark pool trading, FTDs by the billions.

As the fraud and scumbag Ken Griffin said after he lied under oath, "Markets are efficient because of active managers setting the prices of securities... trying to drive the value of companies towards where he thinks they should be valued"

UPDATE 29/01/2026: I'm changing my review from 5 stars to 2 stars because lately Stake's customer service wait times are getting worse. They only have an email for their support and although they state they'll respond within 2 business days, in reality it's much longer than that. I'm trying to get my sons to start investing and we were attempting… Read more

to create accounts for them with my refeeral code. We keep getting an error message saying an account can't be created at the moment as they're trying to fix an issue and to try again later. Well we've been trying for the last 4 days and keep getting the same error message. It's the same deal on the mobile app and their desktop site. I emailed their support 2 days ago and still no response. My kids are disappointed because I raved on about Stake to them and now I'm left with an egg on my face. I gave my son's $1K each to invest on their birthdays and they should've been investing by now.

It seems all these companies/businesses start off great but once they get their customer base, they start dropping the ball and lose focus on what made them stand out in the first place. If this is not resolved soon, I will close my account and take my investments elsewhere and so will my kids.

Oh and I have also noticed their generic and robotic replies to people's reviews, pretty much the same cut and paste spiel. Is that supposed to make us feel better? It actually does the opposite and seeing so many negative reviews, seems this company is going downhill. I think the best thing is to take our investments and deposits elsewhere before they go bankrupt and lock our money away!

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I've been with Stake for over 4 years since 2021 and have not had any issues with the platform nor needed to contact their support team...that was until this week. On Monday night 01/09/2025 for some reason, when I tried to login on the desktop, Stake wouldn't recognise my credentials, telling me either my email or password was incorrect. I use a password manager and I hadn't changed my password recently.

To cut a long story short, I checked my email on the app as I was already logged in and it was correct. So I attempted to change my password on the desktop and it would not accept my 2FA codes. I also tried on the app and same result. I then sent a support request to Stake via the app that same night and a consultant called me the next morning (yesterday) to go over some troubleshooting. Nothing worked and the case was escalated. A few hours later I got a call from another consultant to go through some more troubleshooting. Still didn't work so I was advised to leave the matter with them so they can look at it internally.

I'm happy to report that this morning Wednesday 03/09/2025, I got an email advising me that they have fixed the issue from their end and I should be able to login. I logged in successfully and was also able to change my password just to be on the safe side.

Although it was frustrating not being able to login, I cannot fault Stake's customer service. They were prompt, quick and professional. I've read reviews here about their customer service being poor etc but I wanted to come on here and give my review and say that my experience was really good. We're not all going to get the best experience every time but having a great experience makes all the difference. Nobody worries about customer service till they need it and I think that is the most crucial part other than the platform performing as it should and if it doesn't then how quickly it's resolved is a make or break situation.

I have found Stake to be extremely helpful with very polite staff. My enquiry was dealt with in an appropriate time frame and I was encouraged to seek more assistance if needed. very friendly. :)