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Starbuy

Starbuy

 Verified
Starbuy
4.5

116 reviews

Positive vs Negative
85%15%
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Warranty Claim MadeYes · No
116 reviews
1 Meyjitte   · Sent bausele watch to repair came back with nothing wrong watch can't keep the time Deepak disappeared no answering emails or phone calls
5 Cam  · Amazing service and very fast delivery. Watch was packaged really well andcannot fault buying experience. Great price too!
5 Don B  · Great deals and solid and safe delivery of genuine watches. bought watches with them and have not been disapointed.
5 Lisa  · Very fast delivery next day. Great packaging and appreciated follow up care of product email. Very happy with Eco watch thank you.
5 Dan M  · Amazing service, quick and easy collecting my product. Would definitely shop here again :)
5 Benji C  · I love when there are flash sales for expensive watches.
Rebecca S
Rebecca SQueensland
  Verified

31 watches later and I can honestly say StarBuy has never disappointed. Most of the watches I’ve purchased have been for my husband, who is a serious collector, but over time I’ve started buying a few for myself too. It’s actually become something we enjoy together, and I now know far more about watches than I ever thought I would (or maybe… Read more

wanted).

Over the years we’ve picked up an amazing mix of brands through StarBuy including Alpina, Oris, Bausele, Citizen, Seiko, Bulova, Squale and G-Shock — and every purchase has been a great experience. The prices are always reasonable, and the weekly sales and weekend deals make collecting fun without feeling impossible.

Every order we’ve made has been online, and the service has consistently been fantastic — fast delivery, excellent communication, shipping updates, warranty information, and a smooth process every single time. We’ve never had an issue with a single order, which says a lot considering we’re now up to watch number 31.

I’m pretty confident number 32 isn’t far away either… especially with my husband’s birthday coming up, and his weakness for a good Swiss-made watch.

Thanks StarBuy — although between us, we probably now own more watches than any household realistically needs!

Joe M.
Joe M.
  Fair Incentive

Choosing my new Citizen Eco Drive Super Titanium watch was an easy experience with Starbuy. I wanted a watch that did not feel heavy on my wrist and did not require battery changes. My purchase fulfilled all these requirements. I am very happy with my new watch and would have no hesitation in using Starbuy again. I was kept informed at every step of the purchase process and my new watch arrived quickly. Very happy with Starbuy. Show details

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Reviews with attachments

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Giovanni
GiovanniVIC20 posts
 

Great watch at a reasonable price ! – Bought a citizen eco drive for my wife and she absolutely loves it, thank you Starbuy,a beautiful watch at a reasonable price.Thank you. Show details

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Pillay
Pillay25 posts
 

Starbuy are without a doubt one of the best watch retailers in Australia with watch deals that are hard beat. Become a free VIP member after a clue if purchases, you get even cheaper deals. I'm on my 7th purchase from them, so I know a good bargain when I see it! Show details

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Mohammed Qamar Uddin
Mohammed Qamar UddinACT
 

The ordering process was smooth and straightforward, with no complications at all. Everything was clearly communicated, and the checkout was quick and hassle free. The pickup process was just as easy no hurdles, no delays, just simple and efficient service. As for the watch itself, the Seiko Prospex truly lives up to its reputation. The build… Read more

quality is excellent, the design is sharp and sporty, and it feels solid and premium on the wrist. You can immediately tell it’s a well crafted timepiece made to last. Whether for daily wear or something more adventurous, it’s a fantastic choice.

Overall, a great product and a seamless buying experience. I would definitely recommend both the Seiko Prospex and StarBuy to anyone looking for a quality watch with an easy purchasing process.

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Mustafa B.
Mustafa B.
  Fair Incentive Verified

Great quality, I bought a Seiko, and really good customer service. I was initially drawn to Starbuy for the good pricing, but everything else is a cherry on top. I am definitely recommending to friends. Show details

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Haris
HarisVIC
 

I bought two watches from Starbuy , a citizen Eco-Drive and Seiko Lunar, both came on time and very true the specs. I have had multiple complements on these two watches , highly recommend there store . Pricing is very competitive Show details

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Majid
MajidVIC
  Verified

I bought the Citizen Tsuyosa 40mm (NJ0151-53L) and I absolutely love it. It’s a very stylish watch that works just as well with casual outfits as it does with formal wear. The design is clean, modern, and versatile, which makes it easy to wear every day. The weight of the watch feels just right—solid enough to remind you that you’re wearing a… Read more

quality timepiece, without being uncomfortable. The blue dial is stunning; the colour has real depth and looks even better in person, especially in different lighting.

The automatic movement runs smoothly, and the overall build quality feels excellent for the price. Buying it during the Black Friday sale made it an even better deal. Overall, I’m very happy with this purchase and would definitely recommend the Citizen Tsuyosa to anyone looking for a well-made, stylish automatic watch at great value.

Thank you Starbuy

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Chris Bray
Chris BrayVIC
  Verified

Over the past couple of years I have bought several watches from Starbuy and every time the service, price and speed of delivery have been outstanding. From the daily deals to the weekend flash sales, how I am not completely broke do to this company is nothing short of a miracle. They often have limited editions and watches you are unlikely to find on the highstreet. They are my absolute go to for all my watch needs, or just wishes!! Show details

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Gonzo P
Gonzo P
  Fair Incentive

Starbuy is absolutely unbelievable they always have the best prices and I really look forwards to the weekend sales and when you decide to get one of their watches they are unbelievable quick to deliver, I live in the northern beaches and the last watch that I got turned up on a Saturday 2 days after I bought it they are incredible Show details

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Dan C
Dan CSA
  Verified

Very quick delivery - ordered Friday afternoon arrived Monday morning! Best price - ordered initially with Watchdepot but after four days order was cancelled as it was ‘oversold’. Very happy with my Starbuy experience. Show details

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Gazz411
Gazz411QLD7 posts
  Verified

Purchased a citizen pro master from here. Fantastic service and communication. Great price.. Show details

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Anorax
AnoraxNSW29 posts
  Verified

My first purchase from Starbuy and it was a great experience. The watch was in stock and shipped and received within 3 days. The condition of the watch was new and it even had tags and protective film. Great communication from Starbuy and they even sent the official Seiko warranty registration for the watch with my correct details filled in. It is… Read more

great to see there are still excellent businesses in Australia and this whole retail experience has been perfect.

Latest follow-ups

David C.
David C.QLD11 posts
 

Not enough stars to light up. If you are after the Best prices , Best helpful service, Genuine brands, Fast shipping , Full warranty, and a business that is 100% legitimate, then your journey is over . Thanks for the exceptional service I recieved from your company . Love my Citizen 300m Pro Divers model # BN1024-01E . Great watch . Thanks Show details

 Follow-up  · I will give a follow up of my purchase . The Citizen 300m Pro Divers model # BN1024 - 01E is every bit the special watch I expected it to be. It is built like the Citizen 1000m only in a smaller form. As I have had many diving watches inc Seiko , Omega , and also many previous Citizen models I personally like the new 300m I purchased the most ,… Read more

COLE
COLENSW
  Verified

Bought a Seiko watch and was provided a small discount as it was my first purchase. Great price and a significant difference from local jewellers and stores in my area. The watch arrived super quickly and in great condition. Soon after, my… Read more

manufacturers' warranty arrived as well. Unfortunately for me, the watch I had ordered was too small for my wrist and looked a bit ridiculous size-wise on my wrist. Wasn't an issue with the seller, I had just purchased one that wasn't the right size for me. I contacted them about a return, was given all the info I needed to set that up, and then given a bit more clarity by Deepak when I was uncertain about different parts of the process. Sent it off on the Friday and had the refund by the following Tuesday. All in all, very easy, a decent price, and a very responsive company. Can't recommend them enough and keeping an eye on the starbuy daily deal for my next watch.

 Follow-up  · - Try one on of that size to get a feel for what looks best for you and what feels best. - He was quick to respond, helpful and gave clear and conscice info on how to get a return -

Positive reviews

Cory Ander
Cory Ander6 posts
 

I have bought two watches, from Starbuy (1 Seiko and 1 Citizen). On both occasions, they have immediately confirmed my order, immediately emailed me my warranty, immediately dispatched my watch (by express post) and I received my orders within 2 business days. Excellent prices (genuine products), excellent communication and excellent delivery. Exceptional service, nowadays, and very highly recommended. Show details

Andrew
AndrewNSW2 posts
  Verified

Great value purchase of mens Squale automatic watch. Visited the store in person and received excellent, friendly service including explaining how to care for the watch. I thoroughly recommend Starbuy. Show details

Chelsea.R
Chelsea.RNSW
  Fair Incentive

My purchase from Starbuy was fast and efficient. Delivery was quick and the watch was packaged and protected well! All information, receipts and warranty was sent through fast. Cannot wait to give the watch to my partner for our Wedding! Show details

Negative reviews

Ryan
Ryan5 posts
  Verified

Purchased a new Oris Pro Pilot X 400 which developed a fault within weeks. Despite this, I was required to wait weeks for assessment rather than being offered a refund under Australian Consumer Law. Communication was slow and the process unnecessarily drawn out. Disappointing experience for a premium purchase. Show details

GC101
GC101NSW21 posts
 

Purchased 3 watches previously. Signed up for the $25 discount which was never used previously but no email with discount code was provided. Spoke to staff who confirmed the above, but claimed I unsubscribed and the discount is void. How can this be considering I never received an email?? Staff unable to help and seem totally unconcerned their automated system is driving away repeat business. Will be shopping elsewhere.

YDB
YDB2 posts
  Verified

Ordered fancy Citizen promaster watch. Took weeks to arrive. Watch was dead on arrival. Was told to leave it it in the sun to power up for the day but stil dead. Returned the watch for assessment and was eventually returned with a working battery but the price had dropped in the meantime while I had no use of it. Was told it was all on me.… Read more

Returned the watch and reordered.

Got the new watch. Within a month, watch kept changing daylight saving time setting randomly for no apparent reason. Contacted Starbuy who said it not thier problem , raise with Citizen as it's a warranty issue.

Citizen support had no idea about the DST functionality and told me to bring it in. Held it for multiple weeks at a time in a cupboard to test and returned the watch without fixing the issue but adjusting the time manually to negate the DST issue, claiming no issue. Brought it in 4 times with no fix. Very frustrating as I could not use the watch the whole time as the time would randomly switch but official technicians could not reproduce or did not understand the issue. Threw the watch as it was it was not fit for purpose.

Poor form from Starbuy skirting Australian Consumer Laws and passing the buck with terrible customer service. They are faulty seconds watches with no support, despite the assurances advertised.

Equally Citizen Australia has turned me off buying another Citizen watch. Incompetent and useless.

Don't buy from this AD. It's a scam selling faulty goods. Checking other low rated reviews, this is a consistent business practice.

Starbuy
Starbuy    

Hi there Yadhaev. You had purchased the watch from us on… Read more (+2 replies)

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Recent reviews

Saurabh S.
Saurabh S.VIC
  Verified

Prompt response and delivery. Great product and service, saved $$. They helped in registering with Citizen for registration (5yrs) and warranty claim. Bought the Citizen Zenshin (Orange) chronograph, isn't just a "fun" purchase; it’s a technically impressive daily driver. The scratch resistance and comfort make it hard to go back to heavier, more delicate watches. Show details

Anton R.
Anton R.Victoria
  Fair Incentive

Excellent watch products and at very competitive prices. Excellent range too. Easy to navigate web site with all the important and relevant information. Fast and easy checkout. I purchased a Citizen diver watch which was packaged very well and sent to me via AusPost Express to Victoria. Overall a great shopping experience which was hassle free. Highly recommend StarBuy for one's watch needs. Show details

Roberto S.
Roberto S.NSW
 

When it comes to quality watches I always rely on Starbuy, I have purchase numerous time and I was never disappointed not once, their items are of good quality, their customer service is second to none and when it comes to delivery they are the best always comes on time. And last but not the least I always get a very good deal Ive save a lot of… Read more

money cause their prize are crazy low. Thats why I highly recommend Starbuy they are the real deal when it comes to online seller of quality watches.

Ben W.
Ben W.VIC
  Fair Incentive Verified

Great prices and even better services. The staff respond quickly to emails and shipping is quick too. My watches purchased from Starbuy all have come well packaged. Show details

Waz
WazNSW5 posts
  Fair Incentive

Seiko watch exactly as advertised, a homage to the pogue from 1970s, 1 of which I owned, but not now. Would’ve been better with automatic movement, but I can live with this Show details

STEPHEN
STEPHENQLD
 

Fantastic Service, Orders processed quickly and efficiently. I have ordered 3 watches through Starbuy now, all were correct first time, came in mint condition and included all the appropriate paperwork. The range of watches is excellent, and the deals are amazing. They beat the competitions price constantly. Especially the 1 day deals. 2 of my… Read more

purchases were 1 day deals, and have saved me about $1175. (I saved about $375 on a Citizen Promaster Marine "Coke" and I saved $800 on a Bulova Mini Lunar Pilot 43.5mm "Snoopy"). The other purchase was on a Ladies Citizen stainless steel, mother of pearl, gold tone, offset diamond set case, sapphire cabochon eco-drive watch for my wife on a weekly flash sale, and saved me almost five hundred dollars. So all up I have saved around $1675 on $3000 worth of watches. That is amazing value. I will be using Starbuy again, that's for sure.

Mick
MickQLD12 posts
  Verified

Third watch purchase, outstanding price, fast delivery and great communication. This purchase of my beaut Casio G shock watch is a ripper addition to the collection.. Highly recommend Starbuy for anyone chasing a watch.

Jay
Jay3 posts
 

An elegant and well-proportioned timepiece with a refined, understated presence on the wrist. The craftsmanship feels assured, and the Eco-Drive movement adds a quiet practicality befitting daily wear. Purchased from STARBUY, with impeccable service and prompt delivery. A most satisfying acquisition. Show details

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