Hope I'm not regretting leaving a 5-star review but my experience was definitely 100% positive! I ordered & paid the startup kit, received it in less than a week. Plugged it in and had 200Mbps instantly after i aligned the dish. The speed does have a bit of fluctuations but it's 90% of the time above 100mbps. I got rid of Swoop after 10 years… Read more
ranging from 'average-to very bad service'! Not to mention they went 'off-shore' with tech support in 2024 so that is just absolutely horrendous if you have any issues with anything. No other ISP can offer what Musk's Starlink can offers and they are upgrading and rolling out better speeds and cheaper prices all the time so, I cannot imagine changing again!! They can change their name to Five-Star-Star-link...
I'm not one to complain, but my experience with Starlink has been absolutely trash. Their promotion advertised $49/ month for 4 months, then (I think) $69/ month, ordered the kit, took quite a while to arrive, after contacting their AI (non) support, it arrived, but shortly after we get an email that the price will increase to $75/ month after the… Read more
promo introductory period ends. First month I'm charged $49, next month $75, got onto their non support and after asking repeatedly all I get back is that my account shows the $49 only applied for the first month, they would not explain why I didn't get the promotion as advertised, it's like they were denying it ever existed, but not actually saying it. I finally got a ticket to speak to a real person, but got the same reply, but I hounded them with the same question. Next morning I get answer and an email, they're applying a "courtesy credit" of $20/ month. Morale of the story, don't give in to them
Reviews with attachments
I signed up to Starlink because they were running a promotion that included free Starlink hardware, free installation, and a free Starlink Mini hardware rental. The main hardware and installation went ahead, but the Starlink Mini has still not been supplied. I redeemed it correctly through the process Starlink provided, and then the order somehow… Read more
showed as cancelled.
Since then, I have had to follow this up multiple times. I have been told it was being reviewed, then told it would be ordered, then told it had been placed and that I would receive tracking details once shipped. Weeks later, I followed up again because nothing had arrived, only to be told the order is still on hold at the distribution centre.
That is not good enough.
This was part of the promotion I signed up for. It was not something extra I asked for later. Starlink promoted the offer, I signed up based on that offer, and now they have failed to deliver what was promised.
The most frustrating part is the lack of ownership. Every time I follow up, I get another vague answer or apology, but no actual resolution. I have wasted far too much time chasing something that should have been handled properly from the start.
I have also recommended Starlink to other people, which I now regret. The internet service itself may be good, but the customer service and handling of this promotion has been extremely poor.
Promotions should be honoured. If a company offers something to get people to sign up, they need to follow through.
Apparently there is an auto activation of account even after full delivery has taken place only 24hrs ago and installation isn’t for nearly 2 weeks, I’m still being billed for a service I’m unable to use through no fault of mine. I never consented to auto activation, and the only “solution” they can offer is to downgrade the plan or “pause” plan… Read more
which ironically cancels out the 4 month promo and free rental which I bought under. HERE I was thinking I was supporting “the good fight” when clearly I’m being ripped off more than Telstra, therefore defeating the purpose! WILL SOMEONE BRING TO THE PEOPLE A TRANSPARENT COMPANY THAT OFFERS FAST UNINTERRUPTED INTERNET AND DATA USAGE WITH TRANSPARENT BILLING-ONLY BEING BILLED FOR WHAT THEY ARE USING AND IT ACTUALLY WORKS? I’m tired of being ripped off! This is not a great first experience and at this stage I cannot recommend Starlink to anyone. AI “support” is not a solution based service, only a pacifier to the subscriber until they figure out nothing will be done and then they leave.
Although the product works well Starlink has just increased their Standby fee from $8.5/month to $15/month. A 76% increase.
I can not log into my account A ticket was made with my details and then they ask me to log into to find an answer ???? I CANT log into the account .. beyond frustrating Show details
Chasing 100MBps speed had to switch to Starlink as NBN service required earth work around my property to connect. Secure and fast shipping of the kit, no pre cost, super fast installation, intuative app and great support from Startlink team (Bot?). Allowed me to save AU30$ per month on 100MBps plan!!! Switched to 200MBps today, which is just a… Read more
mouse click in Startlink account settings. Been reliable, without "detectable" drop-outs so far. Love it.
- +2
While the product itself is fantastic, if you have an issue and want to contact customer service, the Grok AI gatekeeps the ability to submit a ticket. While they want to claim that the peeling white film is not a warranty issue, the fact the product is designed to sit out in the weather and sun to point at satellites, and the film is damaged from… Read more
that, means the material is not Fit For Purpose so I now have to take it up with the Australian Consumer Authorities. Such a shame as I was a massive advocate for Starlink
Router was the only appliance to fail after recent storm blackout. Went and bought a new one and all connections have changed, bought a new kit in desperation - planning to rewire house roof setup. Couldn’t migrate service to new hardware. Useless automated non-personal support. Advice was to cancel and setup a new subscription - that then had a “demand surcharge” of $1.295!!! Show details
i pay $150 a god damn month for it to run on 10 mbps? wth is this starlink??? u guys promise your the best wifi going yet u cant even match the speed of a personal hotspot with Telstra???? absolutely disgraceful
Starlink is great until you need help. You can wait days for a response to a service request and then you can’t get answers to questions. I had the same problem last month. I cannot login to my account because Starlink does not recognise my email address. The only response I can get is to login in to my account even though I have sent screenshots… Read more
showing “email not recognised “. They do however send emails to that same address. I want to check my data usage but I must login to do that.
Latest follow-ups
ALWAYS cuts out. Not reliable at all. Starlink is meant to be able to be used anywhere and everywhere - you can’t get much closer to the sky than 3000elevation above sea level. And it still doesn’t work.
Follow-up · - how often does it cut out? At least every 10-15minutes maybe the longest was about an hour and a half - are there many trees? Not really; the house is also on the hill and the few trees are towards the opposite part of the property. In absolute no way blocking the starlink - what’s the weather like? Uh weather? Good 95% of the time, sometimes… Read more
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Absolutely horrendous experience with this company. I signed up via an offer for a discounted for first 4 months and a professional installation. After receiving the kit I went to book the installation and the first date was nearly 2 months away.… Read more
But then they just activated my plan anyway forcing me to set up on the ground as no roof mount was provided. Within 1 day my wife drove over it. Then the next day they send me a message that the price is increasing by about 50% from the next month. Their chat bot then refused to acknowledge the promo I signed up with even existed. I then managed to get a person on the chat and they acknowledged the promotion but still said their would be a price increase which is a direct breach of the contract they made with me under their promotion which they are still currently advertising on their own home page. Absolutely one of the worst companies I have ever dealt with.
Follow-up · They gave me some credit towards my account but it was less than what was agreed to at sign up. They ripped me off. I guess what can you expect from Musk?
Very slow delivery. Ordered on 30th april and order is still in pending status. Checked with customer service and they replied after 4 days saying that its getting ready to be shipped. Very slow service. Show details
Follow-up · Yes got the tracking...shipping process is slow but they provided the credit for a month service. Internet service is good and the activation was fluent. So internet speed and service is excellent. Its just if tou want the service to be activated in 2-3 days than its not worth it as the equipment shipment takes around a month or so to get it delivered.
In-depth reviews
Great offer, but it takes time $47.00 for the first 3 months with 100Mbps is a great offer. Hardware is provided, and you only pay for installation (if needed). The only problem is with the delivery. The pipe mount and adapter were delivered just one week after ordering. However, the installer called three times a week to ask if the kit (antenna,… Read more
modem, etc.) had been delivered. That's exactly what's missing. Anyone who enjoys typing their fingers to the bone with an AI only to get unhelpful answers will find Starlink perfect. I'm supposed to log in every day to check the progress. After requesting a callback from a human (3 times) from Grok AI, I received the tracking number one day later. Meanwhile, the price also changed from $69 to $75 after the 3-month period.
Now for the installation service for $159. Do you have a ladder? Well, you'll need one, because your installer doesn't bring one. Neither does he provide duct tape or cable ties. After some friendly guidance on where the old satellite dish mast is located and holding the ladder, the dish is finally installed. It wasn't worth it. Rather disappointing. You're better off doing the installation yourself, because $159 is too expensive. Regarding the connection itself:
I'm still using NordVPN. I can't complain, and in four months I've saved $10 while getting double the speed compared to Superloop.
So, aside from the waiting time and the somewhat cumbersome setup, I highly recommend it.
Buyer BEWARE! - Totally unethical and charge you before service starts. I was excited to sign up to starlink living in rural but had not idea how shonky and unethical they where. I signed up for the residential max plan and additional starlink mini for $8 a month standby mode. Seemed like a good deal a little more expensive than NBN but… Read more
thought I would give them a go. Next think I know - no install forthcoming at all, poor contact on the matter. So next thing Starlink start charging me for use of services whilst there service provider has still not installed the system, mind you this was well over a month, actually nearly two waiting for circl (compay) to show up still haven’t seen them. IT gets worse they then double the standby mode to $15 plus a month (over 50% increase!!!) and also increased the residential max plan so cost blow out at a time the cost of living has gone through the roof. I think they thought I had it installed so was trapped. Luckily however, starlink contract installers where unreliable and never showed up. I have since asked for a refund absolute amateur hour! Do not fall all the hype. I do not recommend these services and as mentioned cancelled mine. Seems shonky paid for something I didn’t get.
I was getting really frustrated with our NBN internet service. Internet is really important due to Hybrid working arrangements. So, I went down the rabbit hole searching for a reliable internet service provider. Then, I thought what do folks in rural areas get. My search led me to Starlink. Yes, the one that’s owned by SpaceX. You will need… Read more
to wait for the modem for almost two weeks. Then, I procrastinated for another one week after receiving it because sometimes the imagination is worse than reality. The installation is plug and play. Just make sure the connectors are plugged in firmly. Then away it goes. My internet connection is now via compact satellite rectangular receiver. Today is overcast but I am still getting full reception with double the speed for uploading and downloading. The cost is discounted for the initial month but the regular cost is the same as my old internet service provider. I thought I’d share this information as I am very satisfied with this service.
Recent reviews
Changed from Fixed wireless to Starlink. Downloads 4x faster. Upload 10x faster. slight delay as you connect for the first time of the day. However after that it is by far better.
Really all I can say is DON'T BOTHER... you'll get given a phone number to get help which is really good with the exception it doesn't answer and other numbers can't be connected. WA has limited connection and may be difficult to use between 6pm to 11pm and crowding by users gets you booted off the service only to go in a queue. It was a good idea until I dug deeper and then the truth reared its ugly head so I got my refund asap.
I could not unsubscribe from starlink I navigated the site and you can’t stop getting their emails I tried customer service there appears to be none I don’t want anything to do with starlink
DO NOT ORDER FROM THESE PEOPLE! There is NO customer support! I ordered a system for my wfh setup with an estimated 7-14day ETA. As I sit here hot-spotting from my phone 28days later I still haven't been notified of its shippment. My friend who used the referral link I sent after purchase received hers two weeks ago. I've referred to the ombudsmen… Read more
for the fact that they literally have no customer service and their ridiculous offer of $25 compensation is completely insufficient. I encourage anyone who has had similar problems to do the same, I can't envisage anything happening based on a few complaints here and there.
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I signed up under the promotion of $70 per month 200 mbps. No customer service and started charging me $77 without even activation or installation. Installation was scheduled after 15 days of Starlink package arrival. They send technician from Circl group for activation who are unprofessional and unskilled for installation. I would not recommend Starlink to anyone. Pathetic service.
Actual service 5 star. Chatbot - zero stars (typical timewaster. Lodge a support request don't waste your time here) Human support - 4 1/2 stars (takes 24-48 hours) Supply channels - zero stars JB Hifi for selling encumbered devices at full retail.
The absolute WORST customer service ever. They locked my account and my internet services after 3 weeks of installation accusing me of fraud, saying I needed to reverse a dispute with my bank while I NEVER DISPUTED ANYTHING. I can’t access my account, there is no phone number to contact them, I can’t answer to the tickets because I am locked. I… Read more
have provided everything I they requested and I have invoices of everything, and yet no one unlocked my account. Absolute the worst system ever. I will be getting legal assistance.
Purchased starlink on special deal for 49 per month for four months then 69 per month there after,kit arrived over a month later havnt put it up yet and recieved a bill for 75 if they can't honour a deal this early I have alarm bells ringing ,might send the unopened box back.i opted for this deal because it is what I can afford atm
Starlink Fee Increase My ongoing conservation with the AI at Starlink This whole conversation started when Starlink DOUBLED the fee for Mini on standby OUTRAGEOUS, especially when it does nothing but sit on the roof of my car. Teamed with the rise in the fees for residential means it now cost over $170 a month. Starlink is truly out of… Read more
touch with the fact in Australia we are in a recession at the moment and the cost of living is going through the roof.
It is too hard to justify this additional cost and will only lead to cancel the service.
This is also OUTRAGEOUS because it cost over $700 to get the residential service setup.
Also to charge $600 for the mini is just gouging the customers, I can go to my local hardware and by $400.
Plus I sent $300 to Mount to roof on my car.
As we say in Australia “Not Happy Jan”
I am a residential customer with a mini for the car and caravan on standby and it great, I love them. However a total p*ss take from starlink to raise the service fee from $147.50 to $170.00 a month
Signed up for starlink on the 24th of April and received the package on the 15th May, I received no email update regarding the lengthy delay and had a no reply address only. If the communication is poor from the tracking of hardware than I'd rather not waste my time with poor customer service when it comes to my internet service. Just cancelled… Read more
the service and will be returning the unopened hardware. On here product review to get a good idea who is the most reliable internet provider in my area. I previously had issues with IInet and cancelled with them, after hours of being on phone with nothing but a foreign salesperson not a genuine customer service person. Never knew if it was an AI or real person either. Crap technology and the world we live in today.
Happy with StarLink performance when out in rural Australia, however since I have purchase the Mini at $700 Australian dollars couple years ago, I have lost the Pause Service, then charged for standby for $8.50, then lost the ability to use while driving, then another price increase for standby a few days ago. I use maybe twice a year if required… Read more
as we use our Telstra mobile service to hotspot, so we use StarLink for out of the way blind spots. Cannot warrant donating $170 a year for the pleasure of owning the hardware so will cancel and use ias required. I am sure there are a lot of mini users in the same boat. Interested what Amazon Leo will be like when released in Australia
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As a follow up - Starlink did replace this for me under a Goodwill Warranty