Statewide Appliance Spares

Bought a right hand side trim seal part for my SMEG dishwasher from Statewide Apppliance Spares at $27.95 plus shipping. When I asked about buying the left hand side trim seal they wanted $80! Extortionate price difference based on whether it was in stock or not. The left was not in stock. A week later I decided I really did need the left hand… Read more

side and I found two other online shops (.com.au websites) selling the identical genuine SMEG part for $19.95 and $27.95 plus shipping respectively. $19.95 Vs $80 is 4 times the price difference - just ludicrous!. So I rang State Wide to query their $80 price plus shipping price. TWO Customer Service reps tried to tell me about THEIR business problems. I have spent a LOT of money with spare parts at Statewide Appliance spares in recent years but after this fiasco I will NEVER buy from them again and I would not recommend them as a supplier. Dont get ripped off. Shop around to other spare parts providers!

I order spare parts and I pay extra express postage it's advertising in 2 days but forgot to sent when I send email about item not received next day send tracking number I don't recommend to buy online because they don't check until you call them and still waiting my item

Ordered a washing machine hose on the 22nd October and used Express Shipping. Received an email to inform me that it has left Adelaide today on the 31st of October. Should reach me in Perth for Xmas.

An unusual review in that there was no sale - I made a fundamental mistake in chasing an unavailable part. I placed an order for the wrong thing and realised my mistake. When things go well, every company shines; other times, we find out who… Read more ·  1

we're really dealing with. Statewide replied to my admission of a mistake within the hour with a plan for an order cancellation and refund. Best of all is that I now have a 'go-to' supplier that I can trust implicitly.

After being sent the incorrect part for a fridge - labelled with the correct numbers but not the right part so clearly a stuff up at the fulfilment end - Statewide immediately sent the correct part with no obligation on me. Very helpful and responsive service. Show reply

This site is a scam. I never received a shipping notification nor the part, and when I tried to call the number was disconnected and the email bounced back. ** Update: after I posted this review, statewide appliance spares got in touch and I have been very happy with their customer service. Show 3 replies

People do not ring LG for your spares I made that mistake 1.1/4 hours on phone and got no where looking for a air conditioner part told the girl the part number I was after she told me no such part . I rang state wide spares got a man called Alex told him what part I was after he can back with the part number I told LG lady two days later it arrived and I installed it . WOW thanks Alex Show reply

Beware of the misleading delivery fees and they don't like to be told that they have misled the consumer.... stay away plenty of other companies doing the right thing by customers Show details

Very poor customer service - website says to call before order and you call and stay on hold for extended times. they warn you but no choice. Very High Call Volumes - day after day. Pathetic Bought elsewhere.

useless – Absolute joke of a system. Ordered parts and was assured they were on the way. Chased them up for 6 weeks only to be told they still had none in stock and were never ordered originally. Will never use statewide again.

Couldn't be happier with the service and products Statewide Appliance Spares provides. They have everything. I bought an electric Razor without all the extras, etc. from a normal store yet I bought all the extras that came in the more expensive pack and even spare parts that didn't come in the more expensive pack all from Statewide Appliance… Read more ·  1

Spares at alot cheaper price than in a store and they deliver in like 2 days. Honestly they have spare parts for everything. You can build what you need from scratch almost. 10/10! Absolutely love this store

The BEST Service to date – My husband and I dealt with this company in trying to source a new head for a Ryobi Line Trimmer. In the three conversations with this company the service went beyond and above the average service given these days. There was no hint of trying to rush the conversations, the staff members over the phone were more than helpful, sending pictures,… Read more ·  1

organizing a part to be sent out...when the part arrived unfortunately the contractor who sent the part sent a different part as the part we needed had become obsolete. Ringing to advise Sate Appliance Spares. Nothing was too much trouble and a credit was given immediately they found out the part had become obsolete...with no mention of sending the part we received back to them....as this was not in the best interest of either party. Thank you again State Appliance Spares for the best service we have had in many a year with a company of any sort...public or private...Cheers Charmaine and Mark......

Ray the best customer service personnel – I specifically like to call out Ray who helped me in sorting out the spare part I ordered. Ray was so dedicated to look for info, sent me pictures and we exchanged the pictures of the product I received. Ray spent a lot of time trying to get this sorted out. Even though the part was correctly matched to the model number but strangely unable to fit my appliance - no if no but the company refunded me the money straight away. Show details ·  1

So Helpful – I couldn't be happier with this company. They helped me search for the part I was looking for which wasn't easy. When it arrived, it didn't fit my machine but only because the part had changed over the years. When I asked them about a refund, they were more than happy for me to return it and refunded me Less the postage. It all happened seamlessly and they were so friendly and happy to oblige. I would not hesitate to recommend them to anybody. Show reply

Right spare part delivered in time – I ordered a water dispenser lever for our LG fridge which broke sometimes back (when would manufacturer's learn that making frequently stressed parts with plastic is a bad idea!). It was not in stock but at supplier; but still was delivered in a week. The spare part details page has good information about what model it's intended for which makes it easy to order the correct part. Show details ·  1

Service was outstanding – James from statewide appliance spares assisted me with finding a spare part for my oven. He went above and beyond to make sure the part I ordered was correct. Entire process from start to finish was a positive one. Really impressed would highly recommend to anyone. Show reply

Excellent Service!! – Thank you Anita, James B n the technician (I think his name is Damien) for the excellent service! You guys have gone above and beyond to help me with my LG vacuum cleaner. We appreciate very much for all the efforts. Show details ·  1

Excellent service; efficient, organised, well priced, helpful staff – I've ordered parts for old appliances and they have been able to locate them: I bought attachments for a Korean vacuum cleaner, clip for a dishwasher pull out tray (o's so took a while), stand mounting screws for an old tv. The staff were polite, interested, efficient and the service is just wonderful old-fashion-no-nonsense helpful. The pricing is fabulous. Show details ·  1

WHAT A JOKE!!! – I have used Statewide Appliance Spares quite a few times (twice in the last month actually) but I will never order through them again. I ordered a part for my AEG cooktop because it was the part they said would fit. When it arrived it didn't fit. I now have to pay a 20 per cent fee because the part that they told me would fit my appliance DOESN'T… Read more

FIT. They're blaming AEG ... but still making ME pay the fee! By the time I pay return postage it wouldn't be worth it. Thanks for nothing Statewide Appliance!!

Awesome company – Needed a part for an electric mower. I couldn't find a parts diagram online. Contacted this company (Toj) who was super helpful. Within 10 minutes he had emailed a diagram, I was impressed. He also emailed the manufacturer to confirm the part number and had an answer back to me within an hour. I ordered and had the part very quickly. The part is perfect, thanks Toj and team very a very professional transaction. Show reply

LG Washing Machine Lid Replacement – Order placed and goods received in good condition and in short time. Upon fitting to machine noticed that a small item was missing but after contacting Statewide they were able to rectify it and produce the items at no extra cost. Great Service and Highly Recommended. Show details ·  1

Reliable service & quick delivery – Website is easy to navigate, and shows if items are "in stock". This is my 2nd time ordering vacuum spares from Statewide and both deliveries arrived well packaged, and within a few days or placing the order. Found the service to be reliable and I am happy to continue shopping with them. Show details ·  1

Outstanding – Outstanding Puppy had a nibble at our washing machine seal…oops. Website was easy to navigate and find the part with our model number. Placed an order around 11am the Wed before Xmas (which was Sun) and paid the extra for express still thinking it would get to us the next week. Friday 2pm it arrives!! Well done. Fantastic service

Awesome Service – I ordered some air conditioner filters and was told they wouldn’t arrive for 4-5 months. I decided to wait and they were sent early. Unfortunately I had put in an old address. When I followed up on the order they were long gone. As I hadn’t received notification of the delivery Statewide to their credit resent all items at their expense. Would definitely recommend them. Best service I have received in a long time. Show reply