Stax Appliances

I have piad for an order for a stovetop. Stax has not sent the item and is not responding to any calls or correspondence. I should have seen the reviews here first. I hope they get in touch. It's not right to not deliver after receiving payment. Update- like the previous reviewer, I contacted Betta Electrical head office who seem helpful and will… Read more

contact Stax. Update- Betta head office contacted Stax and managed to get Stax to reply by email. They say my order will be delivered next week. Update- Got my stovetop. Stax is not worth the hassle.

AVOID THIS COMPANY AT ALL COSTS! While they may appear competitive in pricing and stock, the reality is far from it. Their customer service, communication, and overall business practices are severely lacking. I ordered a rangehood and was left completely in the dark for two weeks. I attempted to reach them through every possible channel—email,… Read more

phone, social media—with no response whatsoever. Out of frustration, I even contacted neighboring businesses near their warehouse just to try and get some answers.

Eventually, I discovered they are associated with the Betta Electrical group. Thankfully, the Betta head office staff were helpful, and with their involvement, I finally received an email response—three days later. By that point, I had lost all confidence in the company and requested to cancel my order. It still took another two days to process the cancellation, and I didn't receive my refund until 3.5 weeks after placing the order.

If you're considering buying from them, don't. Visit your local Betta Electrical store or look elsewhere. In my opinion, this business should be stripped of its franchise license and seriously reviewed for continued operation

Placed order with Stax on the 12th May for some Notebook Bags. Their site says allow 2 to 7 days for despatch. It is now 4th June and nothing received. I have sent 4 emails each 7 days requesting status no reply. I entered a complaint on the the 29th May in their resolution centre hoping this may elicit a response - still silence. Have now advised… Read more

I wish to cancel my order requesting a full refund, this I suspect will encourage their silence and will have to trust Mastercard can cancel the payment. If this was a scam I could believe it, otherwise it is dreadful customer service – don’t buy from this company.

Great customer service – Stax delivered our oven in 48 hours that was out of stock everywhere else. Then they were very good in assisting us when we mixed up our order. I think the bad reviews may not be real based on my experience. Show details

Amazing service – I have just bought a freestanding oven from Stax Appliances to fit an unusual sized space in our kitchen. They went out of their way to make sure I got what I wanted. Arvin clearly understands how the market works and what is available. He kept me informed on progress with the order and kept every promise that he made. He even delivered it himself… Read more

because couriers can be unreliable just before Christmas. It has been a very very long time since I've had such good service. I have no hesitation in recommending Stax. I know I'll be going to them when next I need an appliance.

Fixed a product fault quickly – Stay were easy to order from. Our bar fridge arrived with a damaged shelf. Their sales team was quick to respond to my fault report via email and with a follow up call. The replacement part arrived within 6 business days. Superb customer service. Show details

Ordered and paid. 9 days later no status updates. So I emailed. No response. Left inquiry on web form. No response. Tried ringing. Phone rang out. Tried both email and web form again. No response. Filed a dispute on their web site. Got a dispute number but still no response. Emailed again. No response. Cancelled transaction through… Read more

PayPal and got my money back from them. Thank you pay pal. No thanks to you Stax Online - you are appalling. .

THIS IS A SCAM COMPANY – DO NOT BUY FROM HERE - do not know why this has 4 stars - this is a scam company. Have emailed to no avail, called 97165600 multiple times, no response ever after paying thousands for a washer dryer combo. Currently disputing the transaction through my bank

Terrible experience – Will never order from this company and beware as they have no phone number and don’t reply to emails Took my payment then did not supply tracking for item. Emailed multiple times including their resolution team with ABSOLUTELY NO RESPONSE Thankfully I paid through PayPal who refunded my payment Show details

Scam website - do not touch – Website advertises 2-7 days shipping, after 15 business days still no update. Phone rings out with nobody picking it up. Submitted a dispute through their website, currently waiting for a response. Expecting to need to submit a card chargeback.

Likely not a legitimate business and very poor service – I ordered a Westinghouse 60cm 4 Burner Stainless Steel Gas Cooktop on the 1/Aug/2023. It's still in "pick" status, 7 weeks later. I sent a chat request, no response. I put in a dispute claim, initially response. I've put a request in with my bank for a credit card refund. I think because of this activity they responded to the dispute claim and… Read more

said that there was an "error" and they can refund the money or send the item right way. I'd say they're borderline incompetent or a really good scam expecting people to just give up on the purchase.

Don't trust the reviews pop-ups from reviews.io as the 5 star ones are clearly fake (short and no detail.) Same for the Google Reviews. Likely same here. Looking in Google Maps at the store location, it's an industrial area with no branding.

Scam! Scam! Scam! Scam! – I assume this is the same company as https://www.staxonline.com.au/ Ordered a Miele vacuum 14 May. I never received the item. I sent them email, tried chat - no response at all. I raised a case in the resolution centre. No response at all. Sent them another email to follow up, no response. Fortunately I paid with paypal. Last resort, I raised a… Read more

case with paypal. Still no response from Stax a week after I raised the case with Paypal. I requested paypal to escalate and step-in. I suspect paypal did not even get response from this company as I got refund from paypal on the day the response was due!!

Fight or flight (full anonymous scam) – Never trust them as they play God on earth. Was waiting for my fully paid Fissler pressure cooker to be picked in the warehouse, but no, was still on "pick" even on the 7th day before dispatch. Also, I opened a dispute on the website which nobody responded to. Found a phone number from somewhere else so I called them. The guy on the other end of… Read more

the phone sounded like anticipating the fire...I asked him where it would be and he replied with a drugged up voice "...i apologise the delay...we order it from Fissler" which is a total scam as Fissler says on its own website "sold out". I then asked "Fissler Australia or Fissler who?" and he replied "we get it from our supplier", but he did not even want to talk about his supplier! What a shame when it feels and sounds like robots are sitting there for cashing in some money. Would I wait until the 7th day before dispatching a highly essential item? And he could not tell either where the pressure cooker is at the moment. So I asked for a refund and he willingly decided to give me my money back with determination...normally you would try to decline this request and figure out the item or put the customer on priority. Now let's see if the refund comes or my bank would have to compensate via chargeback. This company is a full scam and I feel sorry for the employees who cover up for another unknown shady company which does not want to fix supply issues or in the worst case might not even exist. Even the reviews on their website are according to my experience mostly fake just to lure the customers...would be a wonder if you survive the market with that sort of customer service and internet presence. Good luck, looters! P.S. Where is Arohy Pty Ltd originated as this could be the unknown shady company behind STAX whose name is on the invoices???

SCAM Company – Never ever buy from this company. They sent me a faulty product. I tried contacting them several times and emailed them. They simply ignored me. They are part of the Betta Electrical Group. Never ever buy from them. Beware that they also sell via Ozsale.

SCAM COMPANY – Paid over $1000 for an outdoor heater, over a month ago. Sent them 'contact forms', no response. ABN is not SAX appliances online. I looked at Product Review and saw 4.5 stars, so I thought. Great. Go ahead and buy. If Product Review was one star, I wouldn't have purchase. Please change this. I will be reporting them to my bank and… Read more

Consumer Protection. First time I have been scammed. I want to jump through the computer and strangle them!

Good not received – I ordered a microwave about a month ago and I've sent to emails with no reply and when I call the number 02 9716 5600 it rings out. Will not deal with them again, they should be shut down. Show details

Buyer beware - scam company – Total scam of a company if they even are a proper company... I have purchased a fridge from Stax, there was a manufacturers problem and I was provided with a credit note of $1200 to use at Stax. That was over a year ago. The manufacturer processed the credit note to Stax and STAX have ignored all my requests to use it. Their phone number is out of… Read more

service and any time I try to purchase using my credit note I am ignored. They have kept my money and won’t let me buy anything- total joke NEVER EVER USE STAX

Customer care won’t respond – Been trying to claim a warranty for a bin off Stax for 3 months. The don’t respond to emails and their phone is disconnected. Very disappointing. Don’t buy from here as they are not contactable!

Scammers – Ordered an LG split cycle air conditioner from Stax Appliances in November last year. The item stated 2-7 business days for dispatch, but after 13 business days my order status was still "Pick" and had received no updates on when it would ship. I contacted Stax for an update via their "Contact Us" form on their website but after 3 business days… Read more

still had not received a reply. I contacted them again via a "care" email address found on their website but did not receive a reply after waiting another 2 business days. I filed a dispute with PayPal and Stax did not respond to the dispute in 10 days, so I received a full refund thankfully. Terrible business ethics and am not sure why they are still allowed to trade, as it's obvious from reviews that they have scammed many other people.

Don't believe good reviews – Not a real company. And Kogan and humm are helping them rip people off . They have no stock . Says in stock until you order then expect delays everyone Show details

Only Take Bank Deposit - No Paypal For Protection – You cannot pay on their website with a Credit Card or PayPal. Only Bank Deposit so NO PROTECTION. No offer to take old machine away either. Show details

SCAMMERS AND GRIFTERS – I purchased a refrigerator for $1,179.95 in December 2020. Received an email to acknowledge payment and received an email saying there would be delay in delivery. I thought that was reasonable due to COVID. Now 10 months later still no fridge. STAX do not EVER answer the phone 02 9716 5600 nor do they answer any emails asking for a refund. My… Read more

advice - if you think the deal is too good to resist - order by phone. Since they never answer you will have saved yourself some money and heartache. Can't believe that Paypal still accept payments on their behalf. This site state that STAX monitor the reviews. I look forward to hearing from STAX and updating the review to say they have refunded my money. No update = no refund.

UPDATE on 11 Nov 2021 I asked my bank to open a credit card dispute. Looking at the review history of this company they seem to run a legitimate business in Sydney and rip off everyone who orders from interstate.

Appalling, SCAM, SCAM SCAM, buyer be AWARE – I ordered a Panasonic bread maker order number N464, all appeared normal, I received emails confirming my order, a lovely PDF document with my order number. All very sophisticated. Yet now a week later, my "order" still says "UNPAID" Of course I have paid this and validated the payment with my BANK. I have paid. I have written to their customer… Read more

care site 4 times. I have tried contacting them multiple times via their facebook messenger service and also via their help desk "contact us" TAB. I have not received any communication in any form from them. They dont answer the phone which is published on their FB page

Scam Scam – Thus company should be removed from every website They are not legit I had placed my order and paid for my items over 2 months ago and my items still hasn't been delivered to me. There is no communication whatsoever. Been chasing for my refund and have been unsuccessful yet Stax electrical is not a trust worthy company

Unacceptable trading behaviour – Item ordered and paid for. No communication from seller whatever and no delivery of product. My attempts to establish the status of the order were ignored. Weeks later I "raised a dispute" on the website which was also ignored. I then made a complaint with Paypal for a refund which so far has been ignored. The reader can draw their own conclusions about doing business with Stax. Show details

UNBELIEVABLY POOR SERVICE – Ordered and paid for a Miele Handheld Vacuum in early April for $1,238. Site stated they were in stock. A few weeks went by and thought, strange haven't had any update other than one brief email when I enquired said there was a delay. Since then have been phoning and emailing. With no response what so ever despite about 10 attempts over the last … Read more

I am now in the process of going through Dept of Fair Trading. Also questioning how Miele can use distributors like this that ultimately ruin their market reputation. I wish I had read some of the reviews on here before placing my order. I hope this saves someone from the experience I have endured dealing with this company.

Scam Alert! Buyer Beware! – Ordered microwave oven from Stax, stated 2-7 days delivery on website...I received an email from Stax the next day saying now out of stock, expected date 3-4 weeks... I accepted the delay... I contacted Stax via email after 4 weeks, no reply, over the next week I called many times, emailed, filled out "contact us" page - NO REPLY...another week… Read more

and an email reply arrived saying they would contact me with ETA the next day...another week goes by...I requested a full refund and cancelled the order (as offered in the last email from Stax)... No reply, no refund, no product!!! I then realised (8 weeks on from original order date) from reading other reviews this is a common scam that has happened to many others, Stax never give a refund. SO...called my bank, arranged a CHARGEBACK on my credit card, which appeared the same day in my account, and there was nothing further to do but go and buy the microwave from a reputable company that delivered the appliance to me the following day.

Product Delayed - Offered a refund still has not been done – After ordering and paying for a cooktop I was informed via email that the product was delayed I was give the option for a refund - still no refund this was in December 2020 Unable to contact via phone and my emails are going unread  Show details