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Delay and then a huge price hike without notification
I was in the final quote phase having spoken to the sales rep as Ok and just wanted to view the windows and doors, and asked for an addition of flyscreens to the quote prior to signing the contract. Then Covid lockdowns hit overnight and I couldn't attend a showroom, and despite consistent calls and follow ups on my end, I politely honoured requests from Stegbar to understand and be patient that offices and showrooms were closed. I was soon to realise they will definitely be Ok as costs will get passed onto customers who are backed into a ...corner. When they then replied after many weeks, my quote was increased by thousands without notification. They advised prices went up. No reciprocal understanding to honour quotes due to delays on their end, just to gouge customers, under deadline pressure. I didn't proceed, so it was a huge cost for me now starting again to contact other supplies, and now with delay costs. My builder and others advised against Stegbar, but I believed the 75 years brand marketing. Don't, listen to the word of mouth instead.
I had problems on removing fly screens - contact with Robert Mitchell/Kotara was first class as fitting clips that had broken were replaced (Large Clips) along with Fitting Instruction 129 - This allowed me to successfully remove/replace the screens. As a lay "Octogenarian" it was good to do this, however I wonder if a more "user friendly" design would allow speedier removal/refitting for "lay persons"/???? One point I suggest that the Large Clips could be better designed as my experience with Plastics they can become more brittle with age/heat etc. I replaced 10 of these clips on 6 windows - no problems with Small Clips.
Overall very happy with contact/service from staff at Kotara - regards Warwick G
Zero Quality and avoid the warranty
I had Stegbar install a shower screen in a new house, which was bent and leaked. I complained to my builder and they convinced Stegbar (reluctantly) to replace it. In the end two more times, each one worse. Now screen number 3 is very bent and leaks. Stegbar has refused to replace. Stegbar is one of the companies that likes to hide behind the 'interpretation' of the NSW specifications and want to argue that the bend (I can see from a metre away) is only 1mm bent. They agree it's bent but won't replace. DO NOT USE Stegbar.
Excellent Customer Service - Alison Reid
We submitted our plans to Alison Reid and the customer service I received was above and beyond. Alison provided essential information that was not obvious to us. Thank you Alison because you have been a gem and I hope to deal with you again.
The reviewer stated that an incentive was offered for this review
Well done Stegbar
Siteline windows and doors. Fabulous products. Great design and organising of install by sales rep Greg Bass and Radhika from head office. Very professional. Few issues as with any building project but they were quick to fix.
Amazing product and service
I am over the moon with my two new dressing rooms/ wardrobes.
Natalie at Taren Point store was outstanding! From the start of the experience Natalie was very professional, warm, friendly and product savy. She went above and beyond to please us and make the experience stress free.
Andrew, who installed the robes, also was outstanding! He was also very professional, thorough, and ensured that every detail was completed to perfection.
Thank you Stebar Taren Point!
The caviar builders installation team were professional ,quick , on time and friendly , explaining the process and extremely courteous. The Stegbar product is amazing with a great warranty and looks spectacular
Chris Fury always solves complex problems and delivers.
She is a keeper. Always helpful, funny as a lark, and delivers in sometimes difficult frameworks. (I put her under pressure). Would always buy from Stegbar Wollongong. Thank you ever do much Christine.
Alexandria Showroom - Worst Customer Service
I contacted Stegbar Alexandria over two weeks ago asking for a quote for windows, doors and a showerscreen. Never heard for a quote for the showerscreen,
The windows & doors sales rep [Name Removed] couldn't be bothered answering the phone, would only correspond via email, wouldn't return calls. Only after a lengthy period did I get a quote that wasn't even what I asked for. I contacted the Stegbar Head Office (goes to Lansvale contact) and asked to provide feedback only to be told, I cannot speak to a sales manager (his boss) as they don't t...ake direct calls. I've never witnessed a company who don't welcome direct feedback (especially when staff actions are costing them money). Good luck trying to find a direct email or number either for specific offices. I would never recommend this company. They just necessarily delayed our renovation project.
Happy with product & service.
Received exactly what I wanted only a few days later than originally advised. Very happy with the service & our sliding serving windows. Now all we need to do is install them.
Walk in Wardrobes
I had a Walk in Wardrobe built and me and my wife are very happy with the quality and finish.
Marcelo our sales and service contact and Anthony the installer were very helpful and easy to deal with. Thank you gents.
Ultimate customer service experience
Roslyn, Alison and all the team at Taren Point were fantastic from the beginning with product selection, price and after sales service going up and above expectations. If you need aluminium doors and windows don't waste your time going anywhere else getting prices go straight to Stegbar where you will receive customer service like it should be.
Fantastic customer service
I would like to say Roslyn and Allison from the Tarren Point store went above and beyond to help us out with our enquires . Cannot thank them enough . Great customer service .
Check your warranty
Wish we had checked out these guys warranty details before giving an okay for our builder to spend thousands of dollars to use their products to build our new home. There is no warranty on the glass quality, 24 hours after leaving their premises, or in other words until it receives any third party installer in tact. But what happens if the installers have done a great job and everything looks fine. Then, for no reason the glass shatters a month or a year or couple of years later. Well here is where they use the "old blame the weather trick........or a bird must have flown into the glass.......or there could be a burglar trying to get in, trick". Problem is, when you can show none of those could have been possible, they will argue it could have been as you were not there. Imagine being allowed to sell product with no warranty obligation on the quality of your product, post installation whatsoever. Apparently it's a "standard thing" according to the customer service people at Stegbar. ACCC where are you in backing the consumer instead of big business in such cases? I've just had to spend a fortune to repair 2 windows over the last 2 years. How many more to come????
Great service and products!
Great customer service from Brad who was very patient communicating back and forth while determining the correct measurements and costings for a job with a few elements including a quite complex bay unit with doors to fit an existing opening.
Everything was delivered on the day that was advised and the units have now been installed by our builder and are stunning!
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