Stegbar NSW

Absolutely dreadful service. Our builder ordered a timber window with a security screen middle of 2025. Window arrived but the security screen was too small and could not be fitted. After many phone calls and emails a technician inspected the… Read more

screens on 12 February 2026 and immediately agreed they were wrong. Even though Stegbar was paid 9 months ago, they are in no hurry to supply the replacement screen. BEST ADVICE - AVOID

Absolute shemozzle, what can i say. [Name Removed] was my rep and I must say that he was Fantastic, he chased me for years to try to get our business and when we finally gave him a shot he over delivered on the service side of things and we were very impressed however, after the order was placed and before the products were delivered i get a email… Read more

to say that he will no longer be our rep as he is no longer with the company and the replacement rep was a lady named [Name Removed]. What can i say, all the work that [Name Removed] had put in was gone in a matter of weeks.

Our order was set to be delivered early December however when the windows and sliding doors came for the 3 houses it was noted that one large window was missing and we advised the rep that this was the case to be told that the window was damaged and would be delivered next week which was fine. After that date had come and gone we followed up on the window and advised that the scaffold was being errected in a number of days and that it would be difficult to get that window in once the scaffold was up. I told the rep that because the carpenters had already finished errecting frames and installing all windows maybe would be best if they can organise the install once the windows were delivered, i was told that they dont have installers and if we wanted that then we would have to get our own guys to install. Window gets delivered as a flat pack late December or early Jan and because they were sent without reveals or any fixings i informed the rep our carpenters dont know how to install these windows. At this point we were told that they have a crew that can install but they are sub contracters and we would have to engage them. We ordered 2 of these windows one on the ground floor and one on top of it on the first floor, they sent it correctly for the ground floor all inside reveals and intact but for the first floor they sent them in frames as a flat pack missing items that were needed to be able to put them together. The rep doesn't answer calls, shes adamant that they not paying for the install and shes goin round in circles with us.

We have managed to find someone to install them for $1200 which is fine, its not going to make us or break us but Stegbar have just thrown away all the hard work that the original rep made in trying to get our business, we spend around $800k per year in windows and increasing in our Sydney Branch not including Melbourne so they have lost this, they need to get rid of this Rep and put someone there who has a little bit of PR skills. Anyhow spent enough time on this circus.

Honestly my experience was fantastic the quality of the product the look of the product the colour detail was all high quality the delivery was professional and careful guys were great stand outs for me were Cody proves someone as high as his position genuinely cares about the little customer he was so professional kind and stopped at nothing just… Read more

a genuine great human . Ben who heads service came out to check on product and delivery and just ironed out few issues from my installers not stegbar but he still fixed helped out and didn’t complain another great person . Yasmin who runs quality control well his next level attention to detail knowledge attitude and all round legend he made suggestions helped with a last minute window addition note none of it was his job but still went to the moon and back to assist and make the experience out of this world all round magnificent experience Thanku to stegbar but extra thanks to the legends listed .Being an owner builder is tough coupled with life’s everyday issues but thanks to these local legends I couldn’t be happier and satisfied with what they provided many thanks guys and I would genuinely do anything I could in the future if what I do helps anyone of you guys , last note even while being on leave after have another child congratulations Cody to you and your family he was still on the phone making sure my family was happy with all stegbar offered amazing service products and people thanku

Worst after sales / installation follow up. 10 x Doors/windows installed on 8/8/25. The contractor noted some issues that will need to be fixed by the maintenance team. Screen doors x 4 don’t fit – too big, needs trimming. Seals around windows keep popping in places. Door lock is jammed and door cant be open. Its been 2 months 10days and still… Read more

no one has contacted me with a date that they can rectify these issues.

Have email the Newcastle showroom / Customer Support – keep getting the same nonesense, will follow up, pass on to the installation team, yet hear nothing.

Have called numerous times, the one time that someone looked into it, the paperwork was missing or not pass on to the maintenance / install team. Then mentioned that they busy next 2 months and TRY to squeeze me in!!!!!!!!!!!! HELLO im a currently customer with an incomplete job, finish mine before starting a new job……….. Screen doors apparently will be fixed by the supplier of them (which is not Stegbar). Yet I still haven’t had any contact from them.

17/10/25 – rang Newcastle showroom 915a 5 times and no answer. Called CSC again and was told that they will follow up again for the 100th time.

After sales service is diabolical, is there actually anybody in that department ? does it actually exist ?

Highly recommend you stay clear of this company for your building jobs.

2 months 10days and counting

ZERO STAR RATING

Excellent service from Tracey and Ray - Stegbar Lansvale – Fantastic quality service and attention from Stegbar once again. Have been using Stegbar products for over 30 years, never had any issues and always happy with their quality. I needed post warranty help with a large aluminium glass sliding door installed in our home a few years ago. Stegbar Lansvale sent Ray from their service division. Arrived on… Read more

time on agreed service date, promptly dealt with the issue, was very considerate inside our home to respect our floors and furniture. Super polite. Tracey at Stegbar Lansvale originally took my service enquiry, organised for Technician (Ray) to attend our home, then followed up by phone with me after Ray had completed his work to check if everything went smoothly. My wife and I were very impressed with both Tracey and Ray in how professional they both were in their roles. Proved to myself yet again how important it is to choose and deal with quality suppliers - 30 years of Stegbar's consistent great service and on-time delivery of all our orders for doors and windows.

I use Stegbar Tarenpoint for all of my door and window jobs. I’ve always dealt with Alison Reid since the start of my business. She has always been extremely helpful, knowledgeable and professional. Having someone like Alison, feels as though she’s an extension of my business and an asset, this makes it a lot easier to continue coming to stegbar tarenpoint for all of my door and window jobs. Show details

Peter Gallagher came to discuss new shower update options. He was pleasant, knowledgeable and very informative regarding our options. We accepted his quote and now await installation.

After submitting my requested size for the windows, staff then asked about, clearance, to make sure the new windows would fit, did I want fly screens, type of wood, glazing for the inside, to reduce heat transfer. Show details

Had a job delivered to the wrong address, flyscreens and doors came incomplete, tried talking with customer service who were no help whatsoever, all I got was someone different every time I complained and this issue is still not resolved, builder with over 25 years experience and will never use this company again, stay away! Show details

Brittney was great and our first contact, but things went downhill from there. Window was left outside with no communication that it was arriving. It was all scratched! Our window was installed in August with wrong size fly screens, no keys, rubber seal was faulty, and paint scratched off! Installers Eric and Sue were good. Lack of communication… Read more

and no reply from numerous phone calls, emails to Radhika-poor effort, she did not respond. We were considering going to NSW Fair Trading. Reached out to Brittney again, she was the only one to help us and should be acknowledge for her support! So from August it has only been fixed now in November!!!!! Thank you Gary for all your assistance, we can actually open the window now and have keys! We will never use Stegbar again for the price we paid which was far too expensive to the very poor service.

Just awful. Extremely disappointing experience. Poor coordination from start to finish. Even our neighbours put in a strata complaint against them because they failed to clean up after themselves and be mindful of common property. Low quality despite charging premium prices that took more than three months. Save yourself the frustration and extra expense - hire a qualified carpenter or anyone else instead.

Great service from Peter Gallagher, he arrived as scheduled to complete a measure and quote which we recieved same day, we are really happy that our order is underway and should be installed in the next few weeks. I would rate Peter highly for his promptness, attention to detail and fantastic communication. We are looking forward to seeing the end product soon.

Greg Bass is an expert in all things Stegbar. As a builder I love that he knows exactly what I need to get the desired results for my clients. He goes above and beyond

They are very good at taking your money, they have the worst customer service. I had a set of stacking doors that were delayed and delivery dates missed, no explanation or apology just a message the day of delivery saying they werent coming. After they eventually got delivered the stickers were wrong and a number of the screens were damaged,… Read more

multiple emails went unanswered and it wasn't until I threatened to take it to Fair Trading I got a response. Now its 3 weeks since the damaged doors were collected and 3 emails and 2 calls later and I'm still waiting for them to respond to me. I cannot finish the work as I need to install the doors and finish the trims. [Name Removed] and [Name Removed] are useless. They even had the audacity to ask me to complete this and personally name them, they actually think this is good customer service. Shocking. I'll be taking the business to Wideline.

We have used Stegbar a few times now for our projects and they are always great. We recently had some issues getting a glazing certificate but this was sorted out by Zoe. She was super helpful and took control of the situation. We got the glazing certificate straight away. Very impressed with her efforts! Show details

Pete has provided exceptional to me and my team. He is reliable, professional, honest, and a great bloke to have as a valuable extension to our projects. I would not hesitate in the slightest to recommend Pete and I will continue to do so.

Nikki Johnson from Stegbar Lansvale was exceptional. Within an hour she responded to my enquiry and booked a Technician to fully assess the situation. 5 stars. If only all Customer Service in Australia was this efficient! Now lets hope Stegbar resolve the problem with their warranty!

Had an issue with the multiple orders. 1. Incorrect specifications 2. Order delays. Very unhappy with the level of support from the Kotara sales team. No sense of urgency and lacked empathy. It was a breath of fresh air dealing with the customer support team in particular (Zoe H) who took the time to undertand the problem and actively work… Read more

on a solution. She was able to resolve production issues efficiently and reduce the delays to meet agreed timelines.

I went from requesting a full refund to writing a glowing review thanks to Zoe and her manager Molly K.

Perfect example of a customer centric approach to customer service.

Thank you.

Tracey from Lansvale- NSW was extremely helpful and supportive. Tracey was professional and proficient in her handling of my enquiry and dealt with the problem efficiently and expertly. Many thanks. Show details

We absolutely love our Stegbar doors and windows the quality is everything we hoped it would be. Our local Northern NSW rep Peter Gallagher is totally responsive to all of our questions, nothing is too much trouble for him, we cannot recommend Peter enough. We have utilized Peter's expertise for two separate projects now and will be using Peter and Stegbar for all upcoming projects. Many thanks Annie & Charles

A huge thank you to Zoe at Stegbar Lansvale for all her help over the last 2weeks organising prompt delivery of our projects windows. Zoe provided exceptional customer service, replied to enquires promptly and always followed up quickly at every stage. Her professionalism made the whole process seamless. Highly recommend! Thanks Zoe! Show details