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Stegbar NSW
3.5 from 286 reviews · View Statistics
Listing monitored by Stegbar

Reviews

  • Customer Service
    4.5 (154)
  • Timeliness
    4.4 (108)
  • Job Satisfaction
    4.5 (81)
  • Rates and Fees
    4.3 (98)
  • Product Quality
    4.6 (131)
  • Return Claim MadeYes (1) · No (141)
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Maz
MazSydney, NSW

Delay and then a huge price hike without notification

published
Customer Service
1/5
Timeliness
1/5
Stegbar
Alexis P.Stegbar

Flyscreens

published

I had problems on removing fly screens - contact with Robert Mitchell/Kotara was first class as fitting clips that had broken were replaced (Large Clips) along with Fitting Instruction 129 - This allowed me to successfully remove/replace the screens. As a lay "Octogenarian" it was good to do this, however I wonder if a more "user friendly" design would allow speedier removal/refitting for "lay persons"/???? One point I suggest that the Large Clips could be better designed as my experience with Plastics they can become more brittle with age/heat etc. I replaced 10 of these clips on 6 windows - no problems with Small Clips.
Overall very happy with contact/service from staff at Kotara - regards Warwick G

Customer Service
5/5
Timeliness
5/5

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(1,234)
Oaty
OatySydney, NSW
  • 4 reviews
  • 2 likes

Zero Quality and avoid the warranty

published

I had Stegbar install a shower screen in a new house, which was bent and leaked. I complained to my builder and they convinced Stegbar (reluctantly) to replace it. In the end two more times, each one worse. Now screen number 3 is very bent and leaks. Stegbar has refused to replace. Stegbar is one of the companies that likes to hide behind the 'interpretation' of the NSW specifications and want to argue that the bend (I can see from a metre away) is only 1mm bent. They agree it's bent but won't replace. DO NOT USE Stegbar.

Customer Service
1/5
Timeliness
1/5
Katrina
KatrinaSydney, NSW

Excellent Customer Service - Alison Reid

published

We submitted our plans to Alison Reid and the customer service I received was above and beyond. Alison provided essential information that was not obvious to us. Thank you Alison because you have been a gem and I hope to deal with you again.

Customer Service
5/5
Timeliness
5/5
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Jacky Kovacs
Jacky KovacsSydney Surrounds, NSW

Well done Stegbar

published

Siteline windows and doors. Fabulous products. Great design and organising of install by sales rep Greg Bass and Radhika from head office. Very professional. Few issues as with any building project but they were quick to fix.

Customer Service
5/5
Timeliness
5/5
Col
ColSydney, NSW
  • 2 reviews

Amazing product and service

published

I am over the moon with my two new dressing rooms/ wardrobes.
Natalie at Taren Point store was outstanding! From the start of the experience Natalie was very professional, warm, friendly and product savy. She went above and beyond to please us and make the experience stress free.
Andrew, who installed the robes, also was outstanding! He was also very professional, thorough, and ensured that every detail was completed to perfection.
Thank you Stebar Taren Point!

Customer Service
5/5
Timeliness
5/5
Karl
KarlSydney, NSW
  • 2 reviews

Great product

published

The caviar builders installation team were professional ,quick , on time and friendly , explaining the process and extremely courteous. The Stegbar product is amazing with a great warranty and looks spectacular

Customer Service
5/5
Timeliness
5/5
Michelle Todd
Michelle ToddIllawarra, NSW
  • 2 reviews
  • 1 like

Chris Fury always solves complex problems and delivers.

published

She is a keeper. Always helpful, funny as a lark, and delivers in sometimes difficult frameworks. (I put her under pressure). Would always buy from Stegbar Wollongong. Thank you ever do much Christine.

Customer Service
5/5
Timeliness
5/5

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(1,234)
Jules
JulesSydney, NSW
  • 4 reviews
  • 9 likes

Alexandria Showroom - Worst Customer Service

published
Customer Service
1/5
Timeliness
1/5
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Happy with product & service.

published

Received exactly what I wanted only a few days later than originally advised. Very happy with the service & our sliding serving windows. Now all we need to do is install them.

Customer Service
5/5
Timeliness
4/5
johnfava
johnfavaSydney, NSW

Walk in Wardrobes

published

I had a Walk in Wardrobe built and me and my wife are very happy with the quality and finish.
Marcelo our sales and service contact and Anthony the installer were very helpful and easy to deal with. Thank you gents.
John

Customer Service
5/5
Timeliness
4/5

Other Home Renovators

 
 

0.0
(1,234)
Wayne G.
Wayne G.Sydney Surrounds, NSW

Ultimate customer service experience

published

Roslyn, Alison and all the team at Taren Point were fantastic from the beginning with product selection, price and after sales service going up and above expectations. If you need aluminium doors and windows don't waste your time going anywhere else getting prices go straight to Stegbar where you will receive customer service like it should be.

Customer Service
5/5
Timeliness
5/5
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Fantastic customer service

published

I would like to say Roslyn and Allison from the Tarren Point store went above and beyond to help us out with our enquires . Cannot thank them enough . Great customer service .

Customer Service
5/5
Timeliness
5/5
SBM
SBMSydney, NSW

Check your warranty

published
Customer Service
1/5
Timeliness
1/5

Great service and products!

published

Great customer service from Brad who was very patient communicating back and forth while determining the correct measurements and costings for a job with a few elements including a quite complex bay unit with doors to fit an existing opening.
Everything was delivered on the day that was advised and the units have now been installed by our builder and are stunning!
Great quality!

Customer Service
5/5
Timeliness
4/5
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Questions & Answers

Patrick. R
Patrick. Rasked
Stegbar NSW

Do you have a maintenance team that can rectify hard to open & close sliding doors, it was a new build we moved into Christmas 2 yrs ago. I live in Penrith nsw. Thank you

No answers
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Stegbar NSW

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