Stegbar NSW, Chatswood

Absolutely dreadful service. Our builder ordered a timber window with a security screen middle of 2025. Window arrived but the security screen was too small and could not be fitted. After many phone calls and emails a technician inspected the screens on 12 February 2026 and immediately agreed they were wrong. Even though Stegbar was paid 9 months ago, they are in no hurry to supply the replacement screen. BEST ADVICE - AVOID Show details

Ray came by to install new seals on my new Stegbar window. He arrived exactly at the time specified. He was quick, efficient and friendly. He also kindly checked the seals on the other (older) stegbar windows and replaced one that was missing

Faultless exprerience – Excellent start on arrival at showroom. All my details from purchases more than 10 years ago could be retrieved. The salesperson was super helpful with my order, although it helped knowing exactly what I needed.... with such an example in the showroom. Show details

Stegbar a great supplier to small construction companies – We have dealt with Tim from the Chatswood store for many years. Tim is able to quote quickly and competitively for us and our clients. Our clients that choose Stegbar have experienced on time delivery of a quality window. I always recommend Stegbar's timber windows over other competitors due to the quality of the window/door is superior. Thank you… Read more

for looking after us from quoting to delivery and service. To look after our clients like they are yours.

In November 2024 we ordered a three pane stacker door for the rear of our property. It’s the main exit/entry as our garage is at the rear. Understood the delivery would be delayed due to Christmas shut down, accepting a delivery by mid-Jan. First delivery was late Jan, but the door was 1 metre too short (!) and fitted with the wrong handles. … Read more

Installer arrived the next day and had to leave. When we finally heard from Stegbar (after much chasing) in late February, next window for delivery was mid-March. New door delivered with wrong handles again and the stopper was in the wrong place. Also, several other finishing parts (strips, facials) were missing. While this door had to be fitted, as the installers were booked, it took several emails and phone calls and two separate warranty service visits over the next two months before the correct handle and stopper were installed. However, door panel was scratched in the process. Total lack of customer service and inconvenience for six months, plus 4 days off work to be present. Now Stegbar have the cheek to chase outstanding 10% “or there is no warranty”. Do yourself a favour, don’t bother!

Very Ordinary – The doors were ordered and paid for (Brielle was great). The doors, 2 sets, were delivered and it was when they were being installed we found the doors couldn't be attached to the frames as the holes were incorrectly drilled in the doors. The solution took Stegbar over 3 months to fix. So an unsecured house for more than 3 months as the frames… Read more

were installed and the doors couldnt be fitted. The only communication on proposed dates to fix the problem was by a No Reply SMS. The guys who fixed the fault, which required a rebuild of the doors were great. So in summary good sales , poor manufacturing, unhelpful after sales support, good onsite repair team. Stegbar would do well to learn from this if they want repeat sales.

Efficient and helpful service from john who fixed the window sliding mechanism . Would have liked half hour arrival warning though. They must be busy because I had to wait over 3 weeks for repair. We have stegbar windows elsewhere and they seem good quality Show details

My window needed to have some adjustments after it was installed. John came on the specified day and time. He was very quick clean and provided a clear explanation of the work he did. Thank you

ALUMIERE SLIDING STACKING DOORS – I would like to say how impressed I am with the installation of my new sliding stacking doors. Jake & his team arrived at 7am and did a fantastic job. They were very polite & worked so efficiently & I am very pleased with the final result. They took away the old doors and cleaned up everywhere. I have no hesitation in recommending the team at… Read more

Stegbar, from the salesman Greg who inspected my job in the beginning to the installation day which was completed in less than 5 weeks. Happy customer !

Without question the worst service in Australia – Rude people, poor customer service, horrendous product knowledge, never call back. I’ve been waiting 13 months for my windows to be fitted correctly, they have been 5 times and always bring the wrong parts and then I wait months to get them back. DO NOT BUY FROM THESE SHARKS Show details

Learn how to do business – Walked into the Chatswood store to get a quote on a shower screen. A lady took my name and number and told me someone will contact you. Someone contacted me and set a date and time for someone to take a look at my shower screen. But the person never showed up since he was sick. They never bothered to call back and reschedule a date so I didn't… Read more

bother to call back. Poor service. Your loss of business. If only you had 0 star I would have put that

A professional all the way – Helpful, honest, worked tirelessly to help on our project. Shop drawings were quickly and accurately done. My requests were attended to swiftly without delay. Marcello is a joy to work with. Show details

Good service – Nadia was responsive and very helpful to our request for a quote. Show details

Great customer service – Natalie at Stegbar has been amazing - delightful to deal with, very quick with organising service to my bathroom screen - Ben the installer arrived exactly on time and I am really happy. Thank you.

Great service! Fast response – Have again been working with Dalton Bass for our window and door order! Has been very helpful and efficient with his response. Highly recommended :) Show details

Good and quick service – Nadia was very nice on the phone and gave us a great service Show details

Customer Service how it should be – Just had my best customer service experience for years from Tim at Stegbar Chatswood. Very unexpected. Apart from being very knowledgeable about the Stegbar products Tim was very friendly and did not make me feel technically inept as many hardware/ building related shop assistants do.

Stegbar Chatswood – As a builder problems arise on a daily basis throughout construction and finding good help currently is a major problem. Dealing with Dalton Bass from Stegbar Chatswood is an absolute breeze. He is always on hand to help us out with any questions or queries and does whatever he can to make the whole process smooth and efficient. He goes above and beyond for us which is amazing for the current industry climate we are in. Show details

Amazing customer service – I have been dealing with Stegbar Chatswood for many years now. As a builder, having good customer service is essential. I cannot commend our Rep Dalton Bass enough for the job he does. He goes above what is expected of him and makes dealing with stegbar a breeze. Show details

Information – I have Stegbar western red cedar bi-fold doors, that have now sagged we have much difficulty in opening and closing. I have been into stegbar show room in Chatswood requesting information on how to adjust the doors, I was informed they couldn’t help and volunteered a service number to call: 9794 5200. I have called this number several times… Read more

where I’m put on to ‘information’ . The number then rings out, no one answers. Does anyone know how to adjust these doors? I’ve figured out how to adjust horizontal, but cannot see how to adjust vertically.

Tim is very helpful and attentive! – Tim is a great help with my inquiry about the window locks, I feel so lucky to meet him in the Chatswood store today and found what I need with no hassle indeed ...Thank you Tim! Show details

Appalling customer service – Extremely poor communication between the customer, sales team and installation team. I had to constantly chase them up and promised return calls rarely happened. Very slow. I waited 7 weeks for my window to be delivered only to find it was made up incorrectly. I then had to wait another 7 weeks despite being told it would be done as a priority. No apologies at any stage. Show details

Three months lead time for a repair – Nearly 3 month wait to get a window repair. 7 week lead just for them to look at and quote and then another 6 weeks before they can repair a simple slide mechanism. Show details

Absolutely appalling service – Most appalling service from start to finish. From the time we accepted the quote and this company requested their up front payment of 85%, things went downhill. Absolutely no communication from them and every time we called, the call either rang out or “there was no one available to answer our questions”. I was assured I would receive a call back… Read more

which never came. Eventually we were given an installation date, however when we finally found someone to speak to for confirmation the day before, we were informed that our installation would be delayed a further 13 days as the “office was moving”! Again, we made 5 phone calls the day prior to installation to confirm and were told the tradesman would be here 10am. Of course, no show and a further 6 calls attempting to get an answer. Eventually requested a refund. Very disappointed in the appalling customer service from this well known organisation.

Stegbar Representative – Marcelo was excellent. He was dependable and trustworthy as well as being very friendly. I felt he did a great job and I look forward to the installation of my shower screen. Show reply