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Great service and product
Steve Guymur was great with helping us understand the requirements for two new shower screens and a mirror. He has in-depth knowledge of the Stegbar products and has many handy tips to save time and money.
Replacing all windows in the house
I selected Stegbar for the job, based on cost and quality of their product. The installation was done by Sam and Marty in one day. Excellent workmanship. Thank you team.
Shower screen installation
We had new shower screens installed in our main bathroom and also the en-suite. Steve Guymer (salesman) was very good in providing suggestions and a competitive quote which we accepted. However, there were some unusual things about the quote and accompanying Terms and Conditions. Unlike other quotes, Stegbar’s quote also included Steve’s on-site dimensional sketches along with a statement that it was our responsibility that the details were correct. The Terms and Conditions (Clause 2.5) also made it clear that “The customer must check all detai...ls of the Goods in the Quotation in relation to quantities, descriptions, sizes, dimensions etc. Jeld-Wen will not be liable for any incorrect details, dimensions etc”. We therefore checked the dimensions and got back to Steve with a couple of comments. He was clear is saying that we did not have to do this and the dimensions were his responsibility, which is what we would have expected. So why does the quotation and the Ts & Cs say otherwise? The only other comment here is that all other quotes we received indicated a deposit of 50%, however, Stegbar require a 100% deposit for quotes under $2000. Not very re-assuring if an issue is found after installation. We then proceeded to the installation. The installer was very prompt, calling us before arrival. He also picked up that a broken tile in the en-suite needed to be replaced/repaired before he could install that shower screen. He was then able to return, at no cost to us, to complete the en-suite install about a week later. That worked out fine for us and gave us time to repair and clean the area around the new screen. He certainly installed the screens as well as possible considering some of the non-square angles of the old walls. However, unlike all other tradies doing our bathroom reno’s, he obviously did not take off his boots when entering the shower area as we found deep scratch marks on the newly thermoglazed shower trays which cost $550 each to glaze. I now have to repair them as well as possible to ensure no future issues. We are also a bit concerned about the obvious gap left under the screen frame below the main bathroom door. I can only imagine that with water entering there could eventually be mould buildup over time. I was assured this will not happen but one to watch. Also the gap between the underside of the door and the screen frame in the en-suite varies between 10 and 15 mm which means that after fitting the standard door drip seal across the bottom of the door there is still a gap that was large enough to allow the shower water to spray out onto the floor. I had to go to Bunnings to buy a new deeper shower door seal ($10) which now works perfectly. It appears that installers don’t carry any extra fittings to fix things like this at the time. The other main issue with the installation was that we had to clean-up the mess that the installer left behind. A simple vacuum with a portable vacuum cleaner and a wipe-down would have been all that was required. We also had to clean the glue residue left from the stickers that were on the glass. Overall we are generally happy with the results but I think the issue of dealing with a big company rather than an individual provider shows up here. Get the job done and then move on to the next – but on our terms only. Would I recommend Stegbar to others – Yes, we are happy with their product, but just be aware of what to look out for.
Amazing Customer Service!
I am a builder who needs to order windows and doors frequently. Every order I place with Stegbar is carried out seamlessly and I am always happy with their service. I must thank my salesperson Hayley Harman who is constantly on top of our quotes and orders. She is always a pleasure to deal with and makes each and every order a stress-free experience.
Steve Guymer from Fortitude Valley was a great help to me when deciding the best doors for all my wardrobes. He offered suggestions and went the extra mile to get my order underway quickly.
Wardrobe doors - very happy
Steve Guymur from the Stegbar sales team came to do the measure-up and quote for our Hiro wardrobe doors. He was on time, quick, professional and friendly. Thanks so much !
Great customer service
Very responsive and addressed all questions promptly
Made sure all the order details were correct.
Great customer service and always follows up with a call and always professional and polite
Recently installed aluminium sliding glass doors
We are delighted with the new sliding doors. I also wanted to let you know that Sam, who installed our doors did a fantastic job. He was very friendly and professional in his approach and work. Often good tradesmen are not enough acknowledged.
Stegbar replaced my old casement and hopper windows with brand new aluminium sliders. 11 new windows in total. They were easy to deal with from the outset and Sam did an amazing job and beautifully finished my new windows. I am very pleased and if the time comes to replace my other windows, I wouldn't go anywhere else.
Taking Stegbar’s advice on best choice to upgrade our balcony doors, we chose the triple panel bifold option in white. The result was a visual transformation of the space improving the liveability of the unit
Great service and good product
Very happy with the result. Good customer service and a good price. Will be buying again in the near future.
So pleased we chose Stegbar!
We recently replaced two windows and a sliding glass door as part of some home renovations, and I can't speak highly enough of the service, advice and products provided by Stegbar. We had old anodized aluminum windows fitted directly into double-brick reveals, which our builder wasn't willing to remove or replace. Stegbar had a solution for installing new windows into the brick reveal, and Hayley was extremely helpful and patient with our multiple changes to the quote. When the installer (Sam) came to measure up he offered another solution (...adding a timber frame) at no extra cost which has delivered a first class result. Delivery and installation went like clockwork, and Sam's manner and helpfulness on the day - checking with us regarding any decisions or options - was much appreciated. I was very apprehensive about replacing the windows and door, but I'm thrilled with the end result and would highly recommend Stegbar, especially their installer Sam.
Customer service excellent
Lisa Deane provided very prompt and obliging customer service regarding a post installation issue with my Stegbar shower screen sliding door.
- QLD, Fortitude Valley
Poor service. Extremely slow to provide quotes if at all. Do not return calls or emails. Did not provide any information with regards to product selection. The windows were supplied with the wrong finish but are of acceptable quality however I could not recommend ordering through the fortitude valley outlet.
Worst experience ever!!!!
I recently had Stegbar in to fit new wardrobe doors in my nursery. I can honestly say this is the worst installation job I’ve ever seen bar none. Not only was a mess left (couldn’t even bother cleaning glass), the bottom rails weren’t even glued and lifts straight up, other bits weren’t glued or fitted properly. Seriously a horrible job overall and would NEVER recommend Stegbar to anyone or buy anything off these muppets again. You have been warned!!!!!
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