Stegbar QLD, Fortitude Valley

I engaged Stegbar Fortitude Valley to put new deck bifold doors in at my house. Sam completed the job, and I can’t speak highly enough of his and Stegbar’s professionalism and service throughout the whole process. Sam went above and beyond to complete the job, and I couldn’t be happier with the finished product. Highly recommend! Show details

After submitting an online request for a call back to arrange an appoitment,I had to make two follow up calls before recieving a call back only to find out i couldnt fit into the sales reps schedule and was told i was too far away to come out 4pm. Approx 30kms. I guess his time was more valuable then my money. All the excuses under the sun..... Dont waste yoir time with this unprofessional organiasation

We recently we referred to Peter and couldn’t be happier. Peter is a wealth of knowledge and couldn’t be more helpful. Great service great price.. can’t wait to see our windows and doors in our little reno :) Show details

Easy to deal with – Very easy to deal with, the NSW Northern Rivers Rep, Peter is knowledgeable and got back to queries very quickly. Price point very competitive. Timeframe good. Would recommend.

Return Customer – Return Happy Customer.Liaised with Peter Gallagher re 2 sliding doors. Good communication, prompt responses, delivery date given & competitive price. Happy to purchase again from this company. Mike.

Poor Service – I have phoned on 2 separate occasions in an attempt to get a quote for a shower screen. First time I phoned several times, there was no-one answering their phone and I was diverted to Helensvale. Staff member from Helensvale answered and said that for some reason Fortitude Valley were not answering their phones. Left it a week, then rang again.… Read more

Woman from Fortitude Valley rudely cut me off. I rang back. She said someone would call me for a quote. I haven't had a call from them. Obviously, they are not too worried about keeping their business going. Extremely poor service. I will go elsewhere.

We love our alumiere door and window that was just installed. Sam our installer was unreal and went above and beyond to deliver the best experience and final product for our renovation. Would highly recommend!!

Stegbar follow up - Friendly and helpful – Built a new house with Stegbar products which were great. Had some minor cosmetic defects and Paul came around to take a look. Really friendly, helpful, and addressed my main concerns.

Patience – I found Peter Gallagher very professional at his job. He was efficient, knowledgeable, friendly and patient as my client made a number of changes to the order, over a period of time!

Excellent experience from Stegbar rep – Many thanks to Brioni Dolheguy for her quote for our shower screens. She was very professional and informative also easy to contact. Show reply

New shower screen installed by Stegbar – A great experience with the install of our new shower screen from Stegbar. Reece the installer contacted us the day before via txt to confirm the install time, he was on time and completed the job within an hour. The new shower screen looks great.

A truly knowledgeable and professional service – Daniel Joyce came with his colleague to provide a quote on particular window and doors. Daniel was extremely professional, knowledgeable and provided great advice - went above and beyond with his customer service and personable approach. I would totally recommend Daniel for anyone looking to get a great service

Poor customer service communication – They left off the rubber strip's on my new home only to realise when I organised a window film applicator for window tinting. Called and emailed without any response. Was lucky to get through to speak to somebody one day after numerous calls. The consultant said somebody will call by end of week to schedule, however nobody rang. I tried calling more than 10 times over two days and nobody has answered the phones. Show details

Exceptional Service – We used Stebar windows and doors in our recent renovation and we were so taken back by their service that I decided to do something I usually do not do, and that's post a review. From the beginning to the end we could not fault their service, nor the quality of their product. They were not the cheapest nor were they the dearest in the market, but… Read more

that old adage, "you get what you pay for", has never rung truer for us and confirms the other equally old adage, "cheap is not always the best"! To top it all off, after the windows were installed by our builder, we found some scratches on 2 panels of glass. We contacted Stebar expecting that typical finger pointing game of, "well we didn't do the install", which never happened. Shortly after sending the initial email they were out replacing the panels. Exceptional service that just has to be recognised and acknowledged at a time when good service is in short supply. Well done to the Stebar team.

Poor customer service – You ring the 1800 number and get told incorrect information, you go into their store at Bowens Hills for them not to help you, you send an email as requested to another branch and they don’t respond, so you try calling and when they finally answer tell you they no longer make spare parts for your shower and have no alternative. Do yourself a favour take your business to another company.

Stegbar Bi-Folds open up the room – I was not only happy with the final product but also the entire process of dealing with Stegbar. It was exemplary. They were very quick, efficient and the install was very professional.

Great service and product – Steve Guymur was great with helping us understand the requirements for two new shower screens and a mirror. He has in-depth knowledge of the Stegbar products and has many handy tips to save time and money.

Replacing all windows in the house – I selected Stegbar for the job, based on cost and quality of their product. The installation was done by Sam and Marty in one day. Excellent workmanship. Thank you team. Show details

Shower screen installation – UPDATE: As you can see from the original review below, I was quite concerned about the open unsealed edge of the lower frame of the shower-screen with respect to water getting under the frame resulting in possible mould forming. Well my concerns have been justified. After 2 years we have found, without our knowledge, that the gap under the frame… Read more

has been allowing water into the floor/ceiling cavity above the kitchen below (see images). The small up-stand under the frame had obviously not been sealed adequately, when the screen was installed, and for the past 2 years has been allowing water to seep through into the ceiling cavity below. We found this problem when we noticed a lot of water on the kitchen floor a few weeks ago. It only appeared after using the shower and only after a hole had eventually formed in the plasterboard. I have had to seal the open inner edge of the frame to stop this and to allow us to continue using the shower. I now have to organise and pay for a plasterer to fix this problem. A plasterer has looked at the damage and said he won’t know how much of the ceiling to remove until he can see how far the mould has spread. So I did what I thought was the right thing and completed an on-line claim via the Stegbar website on 5th February. The claim was accepted and the page informed me that a representative would contact me within 2 working days and that a reference number would be emailed to me. It has now been 4 weeks and not a word from Stegbar. Also no reference number has been received. I will now post a claim to Stegbar and see what happens. I will update this review accordingly. Wish me luck.

ORIGINAL REVIEW 19 April 2021: We had new shower screens installed in our main bathroom and also the en-suite. [Name Removed] (salesman) was very good in providing suggestions and a competitive quote which we accepted. However, there were some unusual things about the quote and accompanying Terms and Conditions. Unlike other quotes, Stegbar’s quote also included [Name Removed] on-site dimensional sketches along with a statement that it was our responsibility that the details were correct. The Terms and Conditions (Clause 2.5) also made it clear that “The customer must check all details of the Goods in the Quotation in relation to quantities, descriptions, sizes, dimensions etc. Jeld-Wen will not be liable for any incorrect details, dimensions etc”. We therefore checked the dimensions and got back to [Name Removed] with a couple of comments. He was clear is saying that we did not have to do this and the dimensions were his responsibility, which is what we would have expected. So why does the quotation and the Ts & Cs say otherwise? The only other comment here is that all other quotes we received indicated a deposit of 50%, however, Stegbar require a 100% deposit for quotes under $2000. Not very re-assuring if an issue is found after installation. We then proceeded to the installation. The installer was very prompt, calling us before arrival. He also picked up that a broken tile in the en-suite needed to be replaced/repaired before he could install that shower screen. He was then able to return, at no cost to us, to complete the en-suite install about a week later. That worked out fine for us and gave us time to repair and clean the area around the new screen. He certainly installed the screens as well as possible considering some of the non-square angles of the old walls. However, unlike all other tradies doing our bathroom reno’s, he obviously did not take off his boots when entering the shower area as we found deep scratch marks on the newly thermoglazed shower trays which cost $550 each to glaze. I now have to repair them as well as possible to ensure no future issues. We are also a bit concerned about the obvious gap left under the screen frame below the main bathroom door. I can only imagine that with water entering there could eventually be mould buildup over time. I was assured this will not happen but one to watch. Also the gap between the underside of the door and the screen frame in the en-suite varies between 10 and 15 mm which means that after fitting the standard door drip seal across the bottom of the door there is still a gap that was large enough to allow the shower water to spray out onto the floor. I had to go to Bunnings to buy a new deeper shower door seal ($10) which now works perfectly. It appears that installers don’t carry any extra fittings to fix things like this at the time. The other main issue with the installation was that we had to clean-up the mess that the installer left behind. A simple vacuum with a portable vacuum cleaner and a wipe-down would have been all that was required. We also had to clean the glue residue left from the stickers that were on the glass. Overall we are generally happy with the results but I think the issue of dealing with a big company rather than an individual provider shows up here. Get the job done and then move on to the next – but on our terms only. Would I recommend Stegbar to others – Yes, we are happy with their product, but just be aware of what to look out for.

Amazing Customer Service! – I am a builder who needs to order windows and doors frequently. Every order I place with Stegbar is carried out seamlessly and I am always happy with their service. I must thank my salesperson Hayley Harman who is constantly on top of our quotes and orders. She is always a pleasure to deal with and makes each and every order a stress-free experience.

Great Service – Steve Guymer from Fortitude Valley was a great help to me when deciding the best doors for all my wardrobes. He offered suggestions and went the extra mile to get my order underway quickly.

Wardrobe doors - very happy – Steve Guymur from the Stegbar sales team came to do the measure-up and quote for our Hiro wardrobe doors. He was on time, quick, professional and friendly. Thanks so much ! Show details

Great customer service – Very responsive and addressed all questions promptly Made sure all the order details were correct. Great customer service and always follows up with a call and always professional and polite Thanks guys Show details

Recently installed aluminium sliding glass doors – We are delighted with the new sliding doors. I also wanted to let you know that Sam, who installed our doors did a fantastic job. He was very friendly and professional in his approach and work. Often good tradesmen are not enough acknowledged.

Beautiful work – Stegbar replaced my old casement and hopper windows with brand new aluminium sliders. 11 new windows in total. They were easy to deal with from the outset and Sam did an amazing job and beautifully finished my new windows. I am very pleased and if the time comes to replace my other windows, I wouldn't go anywhere else. Show details