Stiebel Eltron WWK 222 / 302

This hot water system is awesome! Best thing we have added to the house by fat. Highly recommend the guys form JR Gas & Water. On time, their workmanship was top was top class and we are extremely happy with the heat pump installation. Use these guys, you won’t be disappointed. Show details

I wanted this model from Stiebel so I made a deal with a solar company and applied for the rebate scheme, to get this product installed... so that I could switch from gas to electricity. Then, only to later discover that this model has just been phased out, and 2 new releases have voided the contract. The solar company: Sunline Energy bumped up… Read more

the price from $550-$650 depending on which model I want, expecting me to pay more (even though the Stiebel service rep informed me that they're only $100 in difference of price compared to the older models) and that there are no more older models in stock... Not to mention all the people who already have one installed, parts will void warranty! Warning to all those who already bought the unit.

The newer models SHP-0 200, 201 +, and higher 300 litre tanks, are being advertised for less money because they are smaller tanks, but the solar companies are deliberately overcharging customers only due to the rebate scheme... so that these companies can pocket more money! It's all a big fat lie to suck in consumers! I called around asking for quotes (even the plumbers recommended by Stiebel) all gave me ridiculously high over- exaggerated prices! Just shows customer service doesn't exist in Australia anymore only price gouging!!! These companies think people poop gold bricks! Ridiculous how they expect everyone to fork out more money on unreliable new technology and expect customers to suffer the consequences! If it's not wasting money on Sacrificial Anodes, these are steel rods that need to be replaced every 3-5 years to avoid rust (additional rod and plumbing fees), which shows the units are made from rubbish material, or it's over-priced and no guarantee it will last. So you have to ask why are the prices going up?! Why are consumers paying more for rubbish hot water systems....why doesn't the Consumer Ombudsman care enough to step in and monitor the unstable market???

Very happy with the results! – I would highly recommend JR Gas & Water. We needed a hot water system to be replaced quickly as our old one was failing. I spoke with Jarred over the phone and he was wonderful answering questions I had. Sean and Charlie were the JR employee that came to the house and they were very polite and helpful. Great service, very quick and hassle free installation. Thanks JR teams. Amber Show reply

It's so quiet – We replaced our old heat pump with a Stiebel Eltron Heat Pump and so far could not be happier. It's punching out the hot water just like it is meant to but it's doing it quietly. I can't hear it working at all which is a massive step up from the old unit. Reliability and efficiency will be reviewed as it settle in over the next few months. JR Gas & Water installed it for me and they were on time, friendly and efficient. Show details ·  1

I purchased a Stiebel Eltron heat pump hot water system expecting a reliable, energy-efficient solution, but my experience has been extremely frustrating. During a recent cold snap in Canberra, the system completely stopped working, leaving me without hot water. I contacted Stiebel Eltron’s telephone support, who ran through a number of possible… Read more

causes for the issue. However, they reiterated that only their authorised technician could properly assess and repair the unit. Unfortunately, there is only one authorised technician covering the whole of NSW and the ACT.

That technician initially told me he would come on a specific day, but he never arrived and I’ve had no further update. In the meantime, I’ve been left without reliable hot water in the coldest time of the year.

For a premium-priced system, this level of support is simply unacceptable. Hot water is an essential service, and relying on a single technician for such a large area is not good enough. Until Stiebel Eltron invests in adequate service coverage and reliable customer support, I cannot recommend their heat pump hot water systems to anyone in Canberra or the surrounding region. As a consequence, we’re currently looking to another brand to replace this system.

The unit died after 8 years service. I was hoping for longer given the 'premier' brand. I firstly found it difficult (expensive) to find a plumber / technician capable to come out and diagnose, given the brand. Then found there were multiple faults with the condenser. Disappointed with the 5 year warranty (condenser) on what was an expensive… Read more

product at the time. But hey I guess the heat pump market has matured since 2018. Now going with a Reclaim Energy unit which looks great (tank warranty 15 years, condenser 10!) Plus more quiet & latest tech re refrigerant. Def its the new premier brand out there.

Installed the Stiebel Eltron OH300 after getting solar panels and batteries. The system is working beautifully - excellent quality, quiet and energy efficient. First time I’ve looked forward to receiving an energy bill. Installed by JR Gas and Water who did a great job. Show details

I purchased a Stiebel Eltron 302L in September 2022 for $3500 and after 2.5yrs (July 2025) it's now malfunctioned and is out of warranty. Don't be fooled by the 5 year warranty, as that covers very little, the main components including compressor is only 2 years for domestic home use. My last water heater lasted me over 10 years. I don't… Read more

recommend this product based on high cost to purchase with such a short warranty period and high cost to fix. Replacing the compressor will cost a significant part of the purchase price so I'm not sure whether to thow more money at this, or cut my losses and look for a better brand.

After ongoing leaks from the TPV from when connected, it has now stopped generating hot water and Steibel will not take responsibility or advise what the issue is. I’ve had no hot water for more than a week now. Paid a call out for nothing! Not fit for purpose and not a quality unit they claim these are! Should last at least 20 years. Customer… Read more

service team in Victoria and Sales Representatives in ACT are no help and provide mixed communication! Would not recommend or buy again!

Installed in 2019 and the compressor is dead in 2025. My old Rheem systems cost far less and lasted over a decade. The cost to replace the compressor is more than half the price to replace the hot water unit with a locally made one. The unit was only used by 2 people for most of the last 4 years. So, it has been a very expensive lemon. I… Read more

did call Stiebel and was advised that it was out of warranty and I had to Pay over $200 to get a plumber to tell me that it is stuffed. NOT Happy

Unreliable – Worked well for five years. Since then frequent repairs needed due to pressure valve and thermostat failures. Compared to the instant gas hot water I had for 20+ years without ever needing to service, the heat pump has proved expensive and unreliable. I need to know I have hot water available when I need it.

Terrible unit constant faults – I would never buy a Stiebel heat pump hot water service again. We purchased this unit over 5 years ago and after the first 2 years it became noisy and our power bills spiked. I had it repaired again last year, hot gas probe and evaporator probes both faulty as well as a month ago mother board replaced for the second time and this morning,… Read more

surprise surprise no hot water and it’s switching on but the fan is not working and the unit keeps switching itself off. I am so fed up with this unit I am considering making a complaint to consumer affairs. It’s a lemon and a very expensive one at that! Do not go any where near this brand because it will work well for a short time and then give you constant problems!! Massive buyer regret here!

Expensive Repairs at Four Year Mark – Two expensive repairs after hitting the 4 year mark...rust in the unit damaging the heating element, tripping the circuit and PTRV valve problems. The first plumber we called refused to work on Stiebel Eltron 302's because when he did a service call he got blamed for problems that occurred shortly after. Don't know how long this junk heat pump will last but the replacement will be a different brand.

Cold showers in Tasmania – Purchased two of these pumps - both fail continually - apparently "they are not ideally suited to an outdoor fitment and are primarily designed for indoor fitment and not in areas where frost can occur - We are in Tasmania -NO documentation provides for this data. Both units continually fail - DO NOT BUY!!! - SIMPLE - DO NOT BUY! Still waiting on… Read more

that return phone call! And don't bother ringing me advising that it's an aspect we will have to live with!!-

Breaks every 2 years – We've owned this heat pump for four years, and it has now malfunctioned twice, each time causing it to trip the power fuse and cease producing hot water. The first breakdown occurred when the unit was about two years old. We contacted Stiebel, who dispatched their contracted service agent that replaced a faulty seal under warranty. It's important… Read more

to note that 24/7 emergency plumbers in Melbourne will decline to service this model, so expect to be without hot water for a couple of days if issues arise. The technician was familiar with the problem and mentioned it was a common issue due to a design flaw. Now, two years after the initial repair, we're facing the same problem again. With the warranty nearing its end, we anticipate recurring issues. For a product priced over $3,000 and marketed with claims of German precision, the reliability of this unit is disappointing. I will not be purchasing from Stiebel Eltron again.

Absolute waste of money – Do not purchase any of Stiebel Eltron's heat pump hot water tanks!! Ours had to have the PTRV valve replaced 5 times in 5 years due to ongoing rust in the unit despite regular maintenance. It takes forever to heat up and we were constantly running out of hot water as a family of 5. The whole unit has now failed to work after only 5 years and the… Read more

company is refusing to reimburse any costs under warranty. We purchased this knowing the initial cost of the unit was more and hoped that the daily running costs would be lower than a standard electric hot water service. However we have spent more time and money constantly fixing this unit than if we had just installed an electric hot water to begin with. We have now replaced with an Everhot electric hot water and it is 1000x better. Stiebel Eltron's customer service has been terrible in all this and they failed to send someone out to look at the unit after it was disconnected. I would NEVER recommend this company or their heat pump hot water services to anyone.

Stay away from Stiebel Eltron WWK302 – Stay away from Stiebel Eltron WWK302. Thermostat failed after 3 years and had to be replaced and now unit has died after only lasting 7 years. A water leak in the pump unit has rendered it not worth repairing according to the service agent. Warranty only covers 2 years on the mechanics so it’s a pretty expensive gamble as if anything goes wrong the technicians are not confident in repairing. Wouldn’t recommend Show details

Piece of rubbish – Absolute piece of rubbish. Broke down 4 times in the 5 years of warranty. Started being really noisy 4 years in. Then 6 months out of warranty it has died again and can't be fixed, Stiebel won't help. Cheapo Chinese unit would be better than this. Never buying a Stiebel again. Show details

update on my previous review – I have put my review on 25/09/2023 as I am unable to edit that review this is a update . Stiebel Eltron has fixed my hot water system - they have called me first in the mornkng the day after I reported a problem in the evning and serviceman came on 2709/2023 early in the morning and has replaced item what was needed and had… Read more

hot water in 2 hours . Since then hot pum is working well , fan is working good , all good . I do hope will not have any mre issues or if there is that they will respond quickly as they have in September . That was good service from Steibel Eltron and I appreciatte that . Thank you

Nothing but problems – Our unit started showing error codes after one month and we have now had 9 months with 6 call outs with multiple different error codes and the 7th call out required today. It simply doesn't perform how it should. Stiebal are reluctant to replace and just keep trying to "fix it" Show details

Good looking system and quiet to run – Got a new Heat Pump hot water system installed and the technician was very patient explaining the differences between an Electric and Heat Pump system. The entire experience was smooth hassle free and professional. Well done JR Gas and Water! Thank you. Show details ·  1

A great water heater! – We replaced our old electric water heater with a stiebel heat pump and we have been impressed with its performance. Simon did a great job on the install too. Thanks! Show details ·  1

Starting to save already – Installed two days ago by JR Gas and Water (Sean and Charlie did a great job!), we are already saving money switching from Gas to this Stiebel Eltron heat pump. All working perfectly, really happy with the purchase. Show details ·  1

Don't waste your money and your time – I bought this in October 2020 after careful research in preparation for the imminent death of my faithful old Rinnai gas heater. In over 30 years the Rinnai failed once; the pilot light blew out in high winds. Actew were pushing these heat pumps as high-tech, energy-savvy products. It failed almost instantly and had to have a part replaced (it… Read more

turned off in the cold; very handy in October in Canberra). The next part to fail was the fan. And here we are again, this time with around 3L of warm water/ hour leaking out of the pipe. Very strong buyer's remorse.