Not sure what is worse the company or the unit
1st unit had a gas leak after 6 months , second unit now has a issue after another 6months no hot water. After being on the phone all day trying to sort out the issue, I was told bye the manger to get over it. It's getting fixed. Made 9 calls and never once got a called back. Neve purchase this brand as there company fails as much as there product.
Purchased at Harvey Norman Retail Stores - Electronics.
I've only had this in for a few weeks but already I'm disapointed with noise it makes. It seems to pulse when on and it can be easily heard upstairs from it. For the money I thought it would be quieter and now I'm concidering going back to electric.
Purchased in September 2020 for $3,500.00.
1 rubber ring replaced, working again now.
Stiebel sent a very nice pair of service technicians to repair a rubber seal that was leaking, at the earliest opportunity...they reassured me of the quality, longevity and cost effective benefits of the 302...now I have calmed down after having no hot water for the weekend, I can say that the service was quite good, they took the time show me some cleaning tips to increase the longevity..looking forward to a warm shower...
Purchased in August 2018.
Rust Coloured Water!
We had the WWK 302 H model installed 12 months ago to replace a similar system from the same manufacturer which worked quite well . . . till it finally spat the dummy and refused to work. Since the new system has been installed we have had a constant problem with RUST COLOURED WATER whenever we turn on the HOT tap . . . cold water tap is normal. Also rust coloured water has been leaking from joint where the pressure relief valve enters the side of the unit since day one and has caused a rust coloured stain down the side of the unit. We conta...cted the plumber who installed it as soon as we noticed the problem (in the first week after the installation) and he said he would contact Stiebel and they would contact us. This did NOT happen and Stiebel have not contacted us. We rang the plumber monthly and he would always have the same answer . . . Stiebel will be contacting us shortly. 12 months have passed and Stiebel have finally contacted us . . . why does it take 12 months to get a response from Stiebel . . . they are now 'supposed' to be coming on Tuesday but I will only believe it when I see the plumber standing by the unit with spanner in hand :-(
Purchased in September 2019.
Stop press - stiebel have replaced it hooray - Fails at least once a year since year -
We have lived in this unit in Canberra since 2017 where a large number of Stiebel Eltron heat pump hot water heaters are present in the unit complex. Every year we have experienced a failure of some sort, where the hot water goes cold as the unit no longer operates. We have had plumbers out, many are not familiar with this type of heat pump hot water heater. Stiebel never appear onsite, they only offer phone support. I will imagine I will put a call in tomorrow and they will say it is outside its 2 year warranty. I will have to say it is a “Maj...or Failure” and will pursue statutory warranty obligations. I have had a traditional hot water heater in an investment unit, I have had no problems with it and it was installed in 1999. Over 20 years of trouble free use. With the Stiebel Eltron I have a failure every year for 3 years and have had 5 or 6 call outs to get it fixed. I would never buy one and if I was looking at another investment unit to buy I would not buy it if it had a Stiebel Eltron.
Purchased in November 2017.
What A Revelation
Had a Stiebel Eltron Eltron WWK 222H installed about 3 weeks ago replacing an electric unit that was burning too much electricity.
We were moving back in so it was the right time to do it. I did have some concerns about Heat Pumps in general but speaking to the local SE rep for SA (thanks Vince) and the sales consultant (thanks Natika @ GM, thanks to Brad and Ryan too for the install) put most of the concerns to rest and took the plunge.
After using it for a week here are my impressions so far:
The packaging of the unit is very good. It was...secured to the base and well protected. The finishing is excellent too. Yes, it's only a water heater but the attention to detail is reassuring. The noise for us has been a non-issue and is no louder than a refrigerator running. The only time we have noticed it was running was when you walk past it. Once inside the house, we haven't heard it at all and I am sensitive to noise.
Purchased in July 2020.
It’s failed twice already and the warranty runs out soon
Less than a year after installation the problem was a failed thermostat seal resulting in a corroded terminal. Last week it needed regassing. Both faults occurred in cold temperatures. The warranty runs out in September and I’m very worried it will fail again. (Not to mention the inconvenience). And by the way it is quite noisy and I’m very glad it is away from bedrooms. It seems to be on for hours at a time. I am however very encouraged that Siebel reply to reviews
Purchased in September 2018 at North East Heating and Cooling Wodonga .
Noisy fan issues... Not happy
Stiebel Eltron water pump installed at my mothers place 30 March of this year. While expected leaking issues were resolved the Water pump fan is too noisy especially as the pump is located just outside a bedroom and the pump fan switches on all hours during both day and night. Lately the fan stays on for 3 to 5 hours at a time. I am trying to stay objective but I can't understand how a brand new water pump makes so much noise when the old hot water system made no noise at all. Very frustrated as it is having a major effect my elderly mothers life.
Purchased in March 2020.
Was having issues but now am happy
We were having problems with the unit leaking alot of water and so running out. To Stiebels credit, they arranged someone to look at it and I was informed the units are quite sensitive to high water pressure, which I have. A pressure regulator install later, and all is well. Haven't run out since.
Purchased in December 2017.
2 problems in 12 months
We had a WWK 222 installed in May 2019. After a minus 5 day in July the unit stopped working apparently the software supplied was incorrect for Canberra's climate. This was fixed with no charge but we had no hot water for about a week.
The second issue was not resolved so well. The T&P valve needs a pressure of 850KPa (as outlined in the user manual) but the unit was unstalled with the valve supplied which was 700 kPa. After less than a year the valve was losing about 50 litres of water a day. I contacted Stibel on 1800 153 351 and was advise...d the valve is not covered by warranty despite the valve that came with the unit being fitted by the installing plumber. I had to replace it at my own cost. This is unacceptable and I would expect better from a reputable company.
Purchased in May 2019 at Reece for $3,500.00.
Installed 2018 as part of a new build, No issues so far and has been a very good unit. Unit is on the external wall of our main family room and it cannot be heard from inside. Very quiet and keeps up with a family of 4 no problem. We run out of hot water occasionally but with most of us liking long showers it is hardly surprising...lol. Unit recommended by our builder who has used them in the past and he said that Stiebel stand by their product and have very good customer service. Hopefully I never have to find out...lol.
Purchased in July 2018 at Reece for $3,000.00.
Purchased this unit three years ago and to be honest we did have a couple issues but the service department was faultless. They came the first time within about three hours and had me up and going within an hour. I just had a second issue that was possibly not their issue but they came and resolved the problem quickly, can't ask for more than that. The unit itself works brilliantly, great flow of hot water and I estimate it has saved me around $$500 to $1,000 per year in running costs. It sits outside close to a BBQ area and can hardly be heard...- whisper quite and very efficient. We have never run out of hot water despite some long showers and the occasional bath. Very pleased with the unit and extremely satisfied with the after care. Great company.
Purchased in May 2017 for $2,500.00.
Problem with Heat pump
Purchased unit after totally lost everything in a fire in 2016, great up to now, today there was no hot water, just barely tepid. Not sure what the problem is or who can help with resolving this. Please call 0411029247.
Purchased for $3,500.00.
Faulty unit multiple issues
Purchased may 2018 list of issues after installed failed to run due to faulty weld and unit lost all its gas replaced under warranty
Issue two seal in top failed unit leaking water and as I’m on tank water had to turn unit water off between uses while awaiting repair unit again repaired
Issue three further issue with seal lower seal than first seal when repaired a part was dropped into tank that was replaced with dropped part left in tank
Issue four February 2020 no hot water unit leaking water between top and tank
Needless to say very unhappy with quality of this heat pump
Purchased in May 2018 for $3,500.00.
Usually no hot water
Just buy it least 1 year. I think It is not good enough. Always stop work and no hot water. I need restart it every day. If not, I will no hot water to use on second day.
Purchased in January 2018.
The reviewer stated that an incentive was offered for this review
Still going strong 11 years on!!
Installed in 2008, replacing old electric storage unit. We have a family of 5 and ran it on a timer from 9am to use the heat of the day and it will only run for around 2 hours max in the coldest party of winter. Always had plenty of hot water. Cost around 50c a day to run as it will only need an hour to reheat in summer.
We have since moved to a new house in (2016) with gas h/w and I’m just about to get another Stiebel electron to replace it to save on the $1200 a year gas bill.
In short it has been a great investment and I highly recommend this unit.
Purchased in June 2008 for $4,100.00.
Unit Failure , Faulty Thermostats and Washers.
Unit has lasted 2 years and 3 Months , thermostat failed , small washer in top failed , rusty water coming through the top , shorting out the wires, causing unit to work intermittently over the last 3 weeks, local dealer has fixed it 3 times , says Parts do not turn up from Stiebel , and so has now removed the Thermostat completely , Have been informed by the Dealer that the Unit is out of warranty , And they have fixed it as Good Will.
I have no confidence , in this water heater , and am just waiting for it to fail again , Will replace it whe...
Purchased in January 2017 for $2,799.00.
Great unit. 2 yrs old now. Works perfectly and always has.
Hot water to spare even when we, 2 folks, have visitors, many times 3-5, always hot water to spare.
Quiet, efficient and reliable. Highly Recommended - not the cheapest but THE best.
Purchased in June 2017 for $3,000.00.
- Eltron WWK 302
Great Heat Pump
Had the WWK302 for a few months now, very happy with unit. I was actually quite surprised how quiet it is, I'd say about the same as a pedestal/desk fan on low/med speed. Power consumption is about 600w & normally runs for about 4-8 hours per day. I do have two issues with it, one being the size but being 302L not much can be done about that (issue is more I did not provision for such a big HWS when building). The other issue is there is no timer/controller, so you will need a external timer to take advantage of solar production or off-peak tariffs.
Purchased in February 2019 for $3,110.00.
- Eltron WWK 302 H
Heated up within 4 hrs from the start quiet operation and a great look.
no issue so far copes with our families needs well. looking forward to our solar power system to help out with the running costs soon. 302l is plenty for our families needs and worth the investment so far. only early days i will re post once the system has been operating for a bit longer.
Questions & Answers
It's Friday night of course..just got out of a cold shower and there is cold water coming from every tap. Mains power rcd is on...unit feels cold and is making no noise...this house and therefore the heating pump unit is only 2 years old...any quick suggestions that will save me the entire weekend trying to find where to shower a family of six would be stellar...
Hi, I don't have any hot water. Can you please give me a reason why this may Be?
Can the unit be used with a hot water circulation pump?
Although not recommended it can be done if used on a timer and if there is a small booster tank on the loop itself. Feel free to contact us at email@example.com for more information including drawings.
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