Stiebel Eltron Eltron WWK 302

Josh & Joe from JR Gas & Water came around to install this beauty and did an amazing job!!! This unit supplies a ton of hot water for my family and I have three ladies in the house who love warm showers. It’s super efficient and connects to my WIFI via the app so I can see and control it remotely. The whole process from onsite quote to installation was so quick and simple!!! Thanks JR Gas & Water!!! Show details ·  1

Nightmare Experience: 7 Years of Failures and Erased. Do not buy the Stiebel Eltron 302L. While the unit was admittedly quiet, its reliability and the company’s customer service were absolutely abysmal. From the very beginning, the system threw constant error codes. The circuit board had to be replaced multiple times. After 2.5 years of ongoing… Read more

frustration, Stiebel Eltron finally replaced the entire system. At that time, they explicitly promised to renew the warranty on the replacement unit. Unfortunately, the new system continued to have multiple issues. When I called Stiebel Eltron for help, they informed me they had upgraded their internal IT systems and could no longer find any records of my unit or my renewed warranty. They were incredibly difficult to deal with and offered absolutely no further support, effectively leaving me stranded with a faulty product. After 7 years of constant headaches, I have finally ripped it out and replaced it with a different brand. Avoid this company and this product.

This hot water system is awesome! Best thing we have added to the house by fat. Highly recommend the guys form JR Gas & Water. On time, their workmanship was top was top class and we are extremely happy with the heat pump installation. Use these guys, you won’t be disappointed. Show details

I purchased a Stiebel Eltron heat pump hot water system expecting a reliable, energy-efficient solution, but my experience has been extremely frustrating. During a recent cold snap in Canberra, the system completely stopped working, leaving me without hot water. I contacted Stiebel Eltron’s telephone support, who ran through a number of possible… Read more

causes for the issue. However, they reiterated that only their authorised technician could properly assess and repair the unit. Unfortunately, there is only one authorised technician covering the whole of NSW and the ACT.

That technician initially told me he would come on a specific day, but he never arrived and I’ve had no further update. In the meantime, I’ve been left without reliable hot water in the coldest time of the year.

For a premium-priced system, this level of support is simply unacceptable. Hot water is an essential service, and relying on a single technician for such a large area is not good enough. Until Stiebel Eltron invests in adequate service coverage and reliable customer support, I cannot recommend their heat pump hot water systems to anyone in Canberra or the surrounding region. As a consequence, we’re currently looking to another brand to replace this system.

The unit died after 8 years service. I was hoping for longer given the 'premier' brand. I firstly found it difficult (expensive) to find a plumber / technician capable to come out and diagnose, given the brand. Then found there were multiple faults with the condenser. Disappointed with the 5 year warranty (condenser) on what was an expensive… Read more

product at the time. But hey I guess the heat pump market has matured since 2018. Now going with a Reclaim Energy unit which looks great (tank warranty 15 years, condenser 10!) Plus more quiet & latest tech re refrigerant. Def its the new premier brand out there.

After ongoing leaks from the TPV from when connected, it has now stopped generating hot water and Steibel will not take responsibility or advise what the issue is. I’ve had no hot water for more than a week now. Paid a call out for nothing! Not fit for purpose and not a quality unit they claim these are! Should last at least 20 years. Customer… Read more

service team in Victoria and Sales Representatives in ACT are no help and provide mixed communication! Would not recommend or buy again!

Unreliable – Worked well for five years. Since then frequent repairs needed due to pressure valve and thermostat failures. Compared to the instant gas hot water I had for 20+ years without ever needing to service, the heat pump has proved expensive and unreliable. I need to know I have hot water available when I need it.

Expensive Repairs at Four Year Mark – Two expensive repairs after hitting the 4 year mark...rust in the unit damaging the heating element, tripping the circuit and PTRV valve problems. The first plumber we called refused to work on Stiebel Eltron 302's because when he did a service call he got blamed for problems that occurred shortly after. Don't know how long this junk heat pump will last but the replacement will be a different brand.

Cold showers in Tasmania – Purchased two of these pumps - both fail continually - apparently "they are not ideally suited to an outdoor fitment and are primarily designed for indoor fitment and not in areas where frost can occur - We are in Tasmania -NO documentation provides for this data. Both units continually fail - DO NOT BUY!!! - SIMPLE - DO NOT BUY! Still waiting on… Read more

that return phone call! And don't bother ringing me advising that it's an aspect we will have to live with!!-

Piece of rubbish – Absolute piece of rubbish. Broke down 4 times in the 5 years of warranty. Started being really noisy 4 years in. Then 6 months out of warranty it has died again and can't be fixed, Stiebel won't help. Cheapo Chinese unit would be better than this. Never buying a Stiebel again. Show details

Absolute Rubbish – Unit purchased new 3 years ago for over $4,000 with 2 year warranty but has just failed beyond repair. Compressor shorted to earth. They may have cheaper running costs but paying $4,000 every 3 years is nothing less than false economy. Would not recommend wasting your money. Show details

New Hot Water system – When I rang up to ask for a hot water system they were friendly and very quick to respond with a quote. The JRTeam were on time. The team were an excellent team . They cleaned up after themselves and were very efficient. Show details

Noisy fan – I've only had this in for a few weeks but already I'm disapointed with noise it makes. It seems to pulse when on and it can be easily heard upstairs from it. For the money I thought it would be quieter and now I'm concidering going back to electric. Show details

Stop press - stiebel have replaced it hooray - Fails at least once a year since year - – We have lived in this unit in Canberra since 2017 where a large number of Stiebel Eltron heat pump hot water heaters are present in the unit complex. Every year we have experienced a failure of some sort, where the hot water goes cold as the unit no longer operates. We have had plumbers out, many are not familiar with this type of heat pump hot… Read more

water heater. Stiebel never appear onsite, they only offer phone support. I will imagine I will put a call in tomorrow and they will say it is outside its 2 year warranty. I will have to say it is a “Major Failure” and will pursue statutory warranty obligations. I have had a traditional hot water heater in an investment unit, I have had no problems with it and it was installed in 1999. Over 20 years of trouble free use. With the Stiebel Eltron I have a failure every year for 3 years and have had 5 or 6 call outs to get it fixed. I would never buy one and if I was looking at another investment unit to buy I would not buy it if it had a Stiebel Eltron.

Usually no hot water – Just buy it least 1 year. I think It is not good enough. Always stop work and no hot water. I need restart it every day. If not, I will no hot water to use on second day. Show details

Still going strong 11 years on!! – Installed in 2008, replacing old electric storage unit. We have a family of 5 and ran it on a timer from 9am to use the heat of the day and it will only run for around 2 hours max in the coldest party of winter. Always had plenty of hot water. Cost around 50c a day to run as it will only need an hour to reheat in summer. We have since moved to a… Read more

new house in (2016) with gas h/w and I’m just about to get another Stiebel electron to replace it to save on the $1200 a year gas bill. In short it has been a great investment and I highly recommend this unit.

Unit Failure , Faulty Thermostats and Washers – Unit has lasted 2 years and 3 Months , thermostat failed , small washer in top failed , rusty water coming through the top , shorting out the wires, causing unit to work intermittently over the last 3 weeks, local dealer has fixed it 3 times , says Parts do not turn up from Stiebel , and so has now removed the Thermostat completely , Have been… Read more

informed by the Dealer that the Unit is out of warranty , And they have fixed it as Good Will. I have no confidence , in this water heater , and am just waiting for it to fail again , Will replace it when it goes again. Needless to say ,I would not recommend this Product, as i do not believe it is of Merchantable quality. I would reasonably expect a Unit of this cost to give me at least 6 Years of service.

Great Heat Pump – Had the WWK302 for a few months now, very happy with unit. I was actually quite surprised how quiet it is, I'd say about the same as a pedestal/desk fan on low/med speed. Power consumption is about 600w & normally runs for about 4-8 hours per day. I do have two issues with it, one being the size but being 302L not much can be done about that… Read more ·  1

(issue is more I did not provision for such a big HWS when building). The other issue is there is no timer/controller, so you will need a external timer to take advantage of solar production or off-peak tariffs.

Very happy indeed – I deliberately waited a few months now to write this review to be able to get a better understanding of this unit. Before the purchase I read all the reviews for the previous model (the 300) and I was a bit worried about the many negative reviews. I found an online retailer (not sure if I am allowed to mention this here but I try it anyway. They… Read more

are called "Enter Energy and Water Saving Shop") and the gentleman there (Gary) was a treasure of knowledge that he was more than happy to share. He very much recommended this newer version heat pump and I can honestly say that I could not be happier.

It runs amazingly quiet for starters. I have it installed under my house and one of our bedrooms is only one single brick wall away. When the unit runs, a slight hum can be be heard in that room but only when everything else is absolutely quiet.

We are a family of five and I have measured the electricity usage of the unit for the past 97 days with a Watt meter (February to May). We used a total of 210 kWh or 2.2 kWh per day which means that since I run it on a timer at off peak rates only, we pay just under $100 per year for our hot water.

In comparison, my old electric system (stock standard Rheem) which did not run on off-peak rates only and did not have a highly efficient heat pump in it cost me around $700 per year to run.

The unit cost me $2,570 after NSW rebates, the approximate $600 savings a year give me a 4.3 year payback time - tax free. That, in investment terms, is more than phenomenal.

I am happy and highly recommend this unit.

Edit 11/05/2018: I thought about my numbers above a bit more. In the calculation I should have actually taken the price of the unit ($2,570) minus to cost of a "traditional" non-heat pump unit. My old Rheem had given up, so I had to put something there to replace it. A replacement unit would have certainly cost me conservatively $900, so it would be reasonable to just take the "additional" cost ($2,570 - $900 = $1,670) as the base for the payback calculation. That would result in a break even point of 2.8 years. And I would expect the energy consumption to go up a bit as weather and inlet water temperatures get colder in winter. But either way, one can see that this is a heck of a unit/technology.

Update Tuesday 19 June 2018: We have been without hot water over the weekend. Turns out a plastic (!?) washer near the top sensor of the corrosion protection system had cracked. That caused a little bit of water to spill in the area and the contact of the corrosion system itself to corrode and hence it lost contact. The unit is programmed to not start up if the corrosion system is not working.

The repair process was say 5/10. I logged an online request on Saturday noon and got an auto response email (but no reference number). That online service request somehow did not get registered and it took a few calls on Monday and follow ups to get the service technician to arrive. He was very nice and knowledgeable and very willing to explain things to me. All fixed within a few minutes, Tuesday afternoon. Oh, and that plastic washer is no longer used in new models. It is now a Teflon one I am told.

Stiebel Eltron Product and Company Integrity – We purchased and WWK 300A model heat pump exactly 6 years ago and it has run faultlessly until last week end when it stopped heating water. After a service technition recommended by Stiebel Eltron in Perth looked at he pronouced it terminal due to a gas leak inside the heater tank. As it was one year outside of the warranty period I was not… Read more

impressed and contacted Stiebel Eltron Australia. Their response was what we all hope for in these situations but rarely get. Luke from the service team got back to me within the hour and offered a new WWK 302 heat pump at no cost to us other than the installation cost. The water heater was delivered the next day and installed today. I can only recommend this company and their products. Not everthing can be perfect - it how a business responds when something goes wrong that is the mark of their worth.

Great product - Great Service – When planning to build our brand new home, we researched the for best Hot Water solution and ordered a new Stiebel Eltron Heat Pump. We wanted a reliable and efficient hot water supply. We received great service and advice and our new heat pump was delivered on time so it could be installed when the builders required it. We have now been in our… Read more

new home for about 2 weeks and are very happy with our decision. The Stiebel Eltron Heat Pump is super quiet and delivers plenty of hot water.

So far so good! – We needed to urgently replace our hot water system with an energy efficient electric system. We have solar panels and after much research came to the conclusion that a heat pump was the most cost and energy effective solution for our set-up. Dan at Stiebel Eltron was very helpful. We purchased the heat pump through retravision commercial Osborne… Read more

Park who gave a great price (much cheaper than competitors). We always have hot water, it's quite quiet (located behind our laundry) and our electricity cost has come right down to not much at all. So far so good!

Awesome water heater! – We needed to replace our faulty solar pannels and the pump in the tank.The solar has been nothing but trouble so acter doing some research and getting a recommendation from a friend we decided to go with the Stiebel Eltron WWK302 system. The install was done with minimum interruption for us and so far it's been great, hot water when we need it.… Read more

Worth mentioning that on some reviews that I read people were concerned about noise from the pump, yes you can hear it but it's a quiet hum that hasn't bothered us at all.

So Quiet!!! – I've recently installed 6x Stiebel Eltron WWk-302 units at various locations. Compared to the new units they are so much quieter, and no complaints from the clients. We have also complete a few solar hook ups, great option!!!!! Simply and easily done, great selling point for some for clients who have are going to install solar panels.  Show details