Expensive purchase for six year life span
I bought a Stiebel Eltron DHE27 which was installed in July 2013 and had three phase power installed (at an extra cost) to run the hot water service. It has failed after 6 years (the warranty is only for five), as it seems the motherboard has gone. It has performed well, but the cost of getting the electricity fitted for it, the cost of the unit then and now the $900 to replace the motherboard makes it a very expensive purchase. I have Rheem instantaneous gas systems installed in another property and they have been going for 9 years without...any problems. Unfortunately I don't have gas here, otherwise would have put one in. Stiebel recommended a plumber who has been fantastic, but unfortunately they don't have the motherboards in stock - 2 weeks wait with no hot water. The plumber has been able to source one from another plumber, so only four days without hot water.
Purchased in February 2013 at Swan Plumbing.
Sadly another 7 year death
Inherited this hot water service when I purchased the house 4 months ago ,and was happy to have a German manufactured system. Found it to be noisy but happy with the pressure and temperature of the hot water and the electrical bill. Sadly like other reviews a fatal leak of refrigerant within the sealed section, rendered the unit useless except for scrap.
Had great service from the gentlemen at Stibel who organised parts to be posted for best case scenario and also organised a second opinion at their cost. They were professional and above helpful.
The disappointing thing is such an expensive unit having such a short lifespan which seems to be a common issue. Despite the excellent service I could not justify another Stibel.
Purchased in January 2012 for $3,000.00.
Good till it dies.
Good for nearly 9 years but water leakage from top of cylinder led to total failure - apparently a common problem. Leads to corrosion and failure of heating elements at bottom of cylinder. Being European manufactured, I would say that they are not suitable for Australian conditions. Good initially but I would recommend looking elsewhere.
Purchased our heat pump water heater 4 years ago when converting house to solar, unit works great, continuous hot water at any time of day, however in the past 3 years we have had to replace the pressure valve 3 times, and now today 20/11/2018 it looks like it has gone again, has now come to the stage that we will replace it with a off peak model, very disappointing.
Not fit for purpose.
I bought 3 of these machines in 2010.
Since then all three have been replaced by stiebel Elton under warranty. This was 2 years ago.
Now they are all failing again, 2 have stopped working in the last 10 days.
They are noisy and I had to buy acoustic hoods.
I have given up with them and have replaced them with instantaneous gas.
They are a joke $3k each and a rubbish product.
Terrible Service from Eltron
We bought a Thermann heat pump water heater through Stiebel Eltron (the same as this model) and it makes such a noisy racket that we can't have it on while we're home. It also leaks oil onto the ground around it. The service guy from Stiebel Eltron has come out but despite many calls in the 5 months since it was installed they've done nothing to rectify the fact that it leaks oil, or is way above the residential decibel allowances. Typically we call them, are told they'll return our call only to have nothing done. We haven't paid our builder ...who is now chasing them. In the mean time, we're stuck with a water heater that we have to manually switch on before we go out. I absolutely don't recommend Stiebel Eltron or this heat pump system at all. A terrible product & worse service from Stiebel Eltron. I totally agree with the previous reviewer Marcelle Ogg that 1 star is too high. Zero stars would be more suiting.
Stiebel Eltron WWK300A
I brought a Stiebel Eltron WWK300A back in May 2011, I live near the coastal area and it seems to affect those areas the most. Cylinders close to sea water erodes quicker. After 7 years now I'm thinking of buying something else having problems. Same problems as everyone else mentioned. Repair $1200 for call out and replacement of motor and cylinder.
The warranty only last as certain parts work. 1 year for all other parts, 2 years for Evaporator, 2 years for Compressor, 5 years for Condenser and extra expense may be after 3-5 years.
After Seven years having issues...
Total disappointment! Don't buy it!
Failed after 7 years
Initially reduced our electricity bill substantially. Fan makes a bit of noise but it worked well and keep our water hot and our winters are often -2 to 5 degree mornings. After 7 years it started to leak heavily from the top water outlet which cannot be fixed. Our friend bought one at the same time and they have needed to hit the reset switch every morning for 18 months to keep theirs going.
Failed - Garbage
I had a Stiebel WWK300A installed in 2012....it has been trouble for years. Stiebel kept telling me "it's only condensation" when all along it has been a leaking tank. Stiebel offer no after sales service or help. In 2016 after many weeks of waiting Stiebel reluctantly organised for their "recommended plumber" to inspect our heat pump.....I wasn't home when he supposedly repaired our heat pump (replaced a valve and sprayed rust preventative) . In 2016 the warranty was still valid, it expired in 2017.....I have recently had 3 independent plumber...s inspect the pump and all agree the tank is rusted out and has been leaking for years. Why wasn't this picked up by Stiebel's recommended plumber in 2016 when the tank was still under warranty?. The unit should have been replaced under warranty. I contacted Stiebel in November for an explanation but all I got was an email telling me they are looking into the matter. When I telephone Stiebel and the call is actually answered I get the same explanation "we are looking into the matter" and it is now December. The staff at Stiebel are no help and at times very hostile. I could not possibly recommend Stiebel Eltron products, do not waste your money. 1 star is too high a rating....should be zero stars.
Extremely disappointed - by the product, and also the company!
I was born in Germany, and I grew up with names like Stiebel-Eltron.
When I had my home built in 2010, I wanted it to be as environmentally friendly as possible and at the same time low maintenance. The builder offered a few hot water options, amongst them a Stiebel Eltron heat pump, and I happily went for the familiar name - a company that had been around for some 80 years - back then still believing in the quality myth that surrounds products 'Made in Germany'.
From the beginning, the warm water pressure was significantly lower than the col...
Failed after 8 Years Throw in the Bin
Purchased 3 Heat Pumps in July 2008. I have had them running on a timer and all connected together..One had been running on for the last 12 to 18 months did not realise it was out of gas had the pump checked. Gas has leaked out around the tank somewhere. Have been informed to buy another one. Not sure I will buy another Stiebel.
Not very cost effective.The Pumps only run from 6am till 11pm each day in Winter and 6am till 1pm and back on again from 3pm till 11pm in Summer. The heat pumps are set up to store and back up hot water for a gas fire...
Got mine about the 6 years ago under a government incentive program in SA. They can be a little noisy due to fan running but isnt too bad, they will run longer in cold weather.....i have a smart meter which allows me to boost during the day when ambient temps are higher. Have not had a problem with support from company as i rang them because i had concern with pressure relif valve opening a little, they sent a new valve which i havent replaced yet as i havent got around to it. Not an issue really. Temps do get down to minus 2 where i live during winter.....my brother has one as well and we are both happy. Overall a very good system.
- Verified purchase
Poor product, poor service, major disappointment with a German product.
Update 03/2018: 10 months later, no issue with the Sanden Eco, which I continue to recommend, though time is still to tell. Practically silent - truly, I can’t hear a thing.
Stiebel failed after 4 years and 5 months use. We live close to the Pacific Ocean. I don’t know if this is a factor, though the product was corroding. Their sub-contractor visited us (after we had to “chase him up" as he hadn’t returned our calls) but his attitude led me to ask him to leave before he had diagnosed the cause of failure.
He was abrupt at the door. He...
Expensive, noisy, does not provide value for purchase price.
My heat pump died in October 2015 after 3 years 5 months of annoyingly noisy service. It was out of warranty of course but the real killer is that there was no service available to repair it - even the fellow recommended by Stiebel Eltron refused to work on it. I decided to write this review because I heard someone talking up heat pumps elsewhere. This is the issue though: They are expensive to buy and have a limited lifespan, and though they do reduce your power bills, they don't reduce them enough to justify their purchase price when you ...take into consideration that they break down, and that repairs are either costly or, in my case, impossible to obtain. These things ought to be under a 10 year warranty throughout, or not sold at all. Avoid. p.s. I second other people's comments that these units are disturbingly noisy. I was told it would sound "like a refrigerator". It sounds like about ten refrigerators.
Great customer service!
I wrote the previous review 'Not Happy Jan' but now must retract some of my sentiment as the supplier in Melbourne backed up the warranty even though it was a month out and has just replaced the unit. The tradesman who turned up was polite, informative, skilled and helpful. I couldn't be more happy. The heat pump is producing steaming hot water, the unit is quieter and its no more cold showers for me! Thankyou!
- Verified purchase
Purchased 2 units and both work just fine.
One unit has been in operation for one year, the other for 3 years. I have them indoors (laundry and garage) where you can hardly hear them but where they are protected from the elements. They are on a timer to come on when we are usually out. The water is always hot and it uses very little electricity (about 50 cents a day). They have never missed a beat. One replaced a useless Solar HWS which cost over $4000 and never worked. After that company went belly up I switched to Stiebel Eltron and so far I'm very pleased with their product.
Stiebel WWK300AH - a lemon
I had my Stiebel WWK300AH about 6 years. After 1 year, the valves leaked and was replaced at no cost. Then 2 years later the thermostats failed to switch off when the water hot. The electricity bill costed me $200 for the quarter. It was then fixed with the cost of $264 even though the thermostats were provided free by Stiebel. Then when it just past the warranty period of 5 years by one month, the outlet get rotten and leak. It costed me $400 to temporary fix and Stiebel refused to pay for that or a replacement. Very disappointed with t...he so called "German Engineering". We paid a hefty premium for the well-known "German Engineering". I don't believe it was made by German. Very disappointed with the treatment by Stiebel when it past the warranty by merely a month or so. Now, when it starts heating, it makes sound like 2 stroke engine for about 10/15 minutes. I just wait for it to die so to buy different brand. That day is not far away from now.
Heap of Junk
We purchased a WWK300A approximately 6 years ago. Our first 12 months the product had to be replaced as it stopped working. In the past 5 years of I've had banana coast look at the tank each winter as something always goes wrong with it. If I'm been honest this product is a pile of junk the worst hot water system I've ever had i would not recommend your product to any one and after reading the reviews prior to today i would of never purchased the unit. I will be forwarding this complaint to the ACCC as I'm surprised this product has not been d...iscontinued. Tomorrow i will be back on the phone to banana coast to get them out and have another look at the system second time in 12 weeks. Yes I'm frustrated and unhappy due to the price you pay for a system you expect it to work but it has continually failed.
WHAT AN EXPENSIVE MISTAKE
In August 2009 I purchased a new STIEBEL ELTRON WWK300A in line with the then misguided NSW Govt emphasis on Energy Conservation. The installed unit cost $4,420 all up. We recieved a Rebate from the Govt of $1,050 so the initial cost was $3370. 2 years later we had to shell out another $445.50 to have the fan replaced. Over the last 6 months to date the Hot Water has been getting cooler and cooler until finally it went stone cold. As suspected when the Technician came out = "You have a Gas Leak!!" and it will be another $900 to fix this as wel...l as the compressor is on the way out and that will be another $500. I decided that the best place for this 7 year old heap of crap would be the tip and had a new RHEEM HWS installed and running in 1/2 day. My advice is if you think you are doing the environment a favour by shelling out huge bucks for a STIEBEL then think again !! It will cost you dearly and will only last 7 years.
5 years of hassles
At least once a year we have to call a technician in to sort out our 2 x heat pumps. Unacceptable!!! We now once again have no hot water and we have 2 huge heat pumps. Ultra rubbish. I would like someone from Stiebel Eltron to come and fix or remove these heat pumps.
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Questions & Answers
Is it true that STIEBL ELTRON heat pump hot water system need direct electricity form Switch,
Board and normal electrical plug is inadequate.
Is is true the STIEBL ELTRON heat pump hot water system need a Special electrical Switch,
Has to be a dedicated feed from the switchboard i.e. cannot share a feed with a power point or other service.
Stiebel E.Stiebel Eltron
John's response is correct. We'd like to add that the breaker size required for the standard models is 10A (WWK 222 / WWK302), and 16A for the element models (WWK 222H / WWK302H). Feel free to call us on 1800 153 351 if we can assist with anything else.
Hello we have had our WWK300AH for going on 5 years, in this time we have had no real problems with pump, except for external fittings.
However our pump has not turned off for over 2 weeks now, I have contacted our plumber and he has advised us that he thinks it is a sensor, and would need to be replace fix by a a/c mechanic.
Could you enlighten me as to is this a easy fix and do the parts exist,
We are happy with our system and would like to keep it.
hope to hear back from you soon
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