Withholding money they owe me, no contact from upper management, do not care once they have your money.
I paid in advance for a storage unit in Bassendean, WA for 12 months. When I was vacating after only 4 months and had given the required notice, they advised my my refund was only a few months worth. When I queried with them why I am getting less than half back of what I paid they said 'oh your account was overdue'. It wasn't. I have a storage king printed renewal receipt that states I was paid up to date and my new payment would extend me a further 12 months. Raised the complaint with the manager on site and he was great and forwarded it on to...the area managers and his direct boss numerous times. Not one person from storage king has called me even after I lodged a formal complaint with them and now consumer protection. It is now sitting with consumer protection for investigation and STILL no one has called me from storage king. They only want your money they do not care about reputation, hence why they have 3.7 stars here and they don't reply on here to complaints. Cowardly thieves.
DON'T USE THEM
So in February 2022 I received an email advising that fees are increasing from $175 to $210 in October 2022. We are now in April and last week I received a SMS advising that my bill was overdue which I thought was odd because I usually receive a monthly invoice and reminder email and this prompts me to pay it. The SMS also contained a link to the invoice and when I clicked it on it, instead of saying I owe $175.00 it said I owed $205.00. So I emailed Storage King asking what has happened because 1) I never received the invoice till that day and...2) my bill was incorrect. An employee named Karina called me to advise that every 6 months their fees go up which is why my bill is that price. I was confused because I never received an email to advise that the fees would be increasing in April, and I've been with them since 2020 and their fees so far increase annually. She did not have an answer as to why I never got the original invoice. I've had issues with them in the past so this is the last straw for me. I will be grabbing my belongings this month and taking my money elsewhere. Honestly they are useless so choose another storage company.
Disgusting customer service
On Wednesday 13th April 2022 morning I purchased a LCD TV Carton - Small for $49.95 from the Chirnside Park store but they didn't have any in stock so Tanya the store manager kept on phoning me and refused to refund me and she kept on telling me to ring head office. I would avoid them all together since their staff couldn't care less about their customers and they treat them with disrespect and they use swear and use profanity.
St peters branch
I had a good experience with st peters branch. Had my furniture for a long time during covid over there till I could get a new place. No problem with security or management.
Storage King Revesby
George the store manager. Most disgusting disgraceful service I have ever encountered. Was experiencing some financial difficulty due to covid, I had $122 over due when I reached out. “Reached out” I was screamed at, treated like rubbish, disrespected is an understatement and was completely unprofessional, over $122 and told to get my stuff and get out, I had been with them for near 3years. The ego and disgustingness I experienced there was hands down revolting and a disgrace. I escalated this to the area manager Daniel who was really lovely an...d told me that shouldn’t have happened and we could sort this all out, unfortunately the taste in my mouth after that experience over compensated everything so I went to another storage company. Disgusted.
On 18 Jan 2022 4:39pm I called Storage King Clayton on their number 03 8808 1460 asking quotation for 6m2 unit. She quoted me $135 per month + 1st month free which is their current promotion as advertised in their website. On top of this standard deal she said she can offer 2nd month free as this was the last unit at this size. I asked again can i go inspect the site first on 21st Jan before committing. She said she cant guarantee as it is the last unit. I took her words with trust and place $50 to reserve it. When i was there on 21st to do sit...e inspection plus paperwork, I was told by staff onsite they cant deliver the deal sold by their customer support to me. They cant offer 2nd month for free. Plus there is never their last unit at this size. I'm not sure if deception a common practise for Storage King just to get business and maybe commission. I cant believe this is happening in Australia plus from a big organization. I hope Storage King management team will take this incident seriously and do necessary corrective action. Your staff's false statement over the phone that lead me to believe is true and put down deposit is already breach of Australia Consumer Law section 18 - Misleading or deceptive conduct. UPDATE On 1 Feb 2022 4:06pm a representative from Storage King rang me to follow up my complain/review/feedback. He hear me out and bring it back for investigation. By today 4 Feb 2022 12:04pm, i received call back from him saying they found where the error was and agreed to honor the initial agreement. I'm glad Storage King attend to my mishap professionally and takes valid complain/review/feedback seriously. This is the kind of standard I expect from an established service provider. Well done Storage King and thank you. Your action has restored my confidence in the company. May my incident be good training material to strengthen your team further.
Expensive, then corrupt when something went wrong
The roller door came down on the truck as I was reversing out. It is on too short a timer. I was charged $800 for the minor repair and $800 for security, all added to my account and my storage items held as leverage. This entire event has been used as an opportunity for them to make money - despite the mgr saying, "it's ok, it happens quite often" at the time of the incident. I requested the original invoice from the service providers but was denied. I can't wait to get my stuff out of there and never use them again.
Think Twice before using
I tried to purchase moving boxes using their package deal advertised as with free delivery from the Collie Street Fyshwick as I do not drive.
Was processed as Pick Up without consent.
Three phone calls resulted in an answer of an unknown courier delivering at an unknown date and time, with no details available as to the booking.
Was advised that a refund could not be processed against my payment method of credit card, and that I had to provide my BSB and Account Number via email, for a refund to be considered after a two week period.
Ended up paying a local resident $60 to collect the boxes for me.
Think twice about using, especially delivery.
The boxes however are quality.
The packing tape is a total waste and is the rubbish bin.
KAMBAH - RUDE new manager Ray, arrogant & rip-off rates
Kambah former manager Adam was always helpful but the new manager is absolutely rude.
Without explaining why my account is allegedly overdue, this individual arrogantly huffed and attempted to patronise me. I’m still waiting for him to email my statement. My rate was $285 which jumped a whopping 7%
and ‘Ray’ informed me that ‘we’re still trying to give you the best price available’ which is a load of rubbish, because in the previous breath he said ‘market rates for storage units your size are $400’.
In other words, the first increase was simply to load the price because they can and the first price was just to get me in and now they can do what they like because of demand. Deceitful King more like it.
I'm in the wrong business... they can and will increase rent by 30+%
Imagine the furore if your landlord increased your rent by %30+? This is what happened to me this year with StorageKing after signing up a couple of years ago. From other reviews it seems quite common but I'm not standing for that, now I have to find somewhere else. Other than the arbitrary rent increases I've been happy enough with the facility.
Lachlan provided exceptional service. He was professional and always tried to cater to my needs. Lachlan was very nice to deal with when organsing what i needed. The facilities are well maintained and have a up to date modern security system.
I recommend this service to anyone needing storage.
No peace of mind here
If you're after trouble free storage, then storage king is not for you. Having used this company for six years while overseas has been an awful experience. Over this period there have been 11 price rises so a reasonable $192 has evolved into a rather expensive $302 per month. Their insistence on using SMS rather than email (really useless for customers overseas) has resulted in a total lack of communication with regards to price rises or changes in bank details. One needs to study the monthly invoice in minute detail for any changes or else an instant late fee is administered. This is a really woeful company that has no regard for their customers, money is all that matters.
Storage king eagle farm wonderful thanks to Gwen
I haven’t done a review before but the service and help I received from Gwen at eagle farm storage king was just great. Gwen was sooo helpful and friendly. I can’t be grateful enough for her help and advise. She is an assert to the company. So knowledgeable, experienced and just wonderful to deal with. Thank you so much Gwen. You really made my mission easy!!!! thanks again Gwen !
Storage King Everton Hills (in Brisbane)
I have been storing goods at Storage King Everton Hills for the past three months. Clean and secure storage facilities, including a service lift and four trolleys which made moving of large or heavy boxes relatively easy. A special word of thanks to Julie for her always friendly and efficient service: she actually "went the extra mile" at times - helping us to construct the rather intricate "archive" boxes, and even assisting me on one occasion with sorting out a "rogue" roll of tape!
So helpful with organising storage! And such polite service when coming and going! Will definitely be recommending to other people who wish and need the help to move and with storage
The reviewer stated that an incentive was offered for this review
Questions & Answers
Just wondering if anyone else gets two increases in their storage rent per year. We signed up around a year ago with a "SPECIAL" deal. Crap i call it! Our rent went up within a few months and now again. What Special deal is that !!! I am thinking a rort...
How much to rent a single garage size unit in redbank plains on a 12 month contract
If I recall correctly, I rented a single garage size unit at Storage King for approximately 100 $ per month. So I'm guessing that a 12 month contract would total around $ 1200. But best to check that with Storage King themselves.
How much notice do I need to give before I wish to vacate my storage facility?
Get an answer from our members and Storage King representatives
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