??!
1 photo
Stratco NSW

Reviews

4.5

56 reviews
5
(45)
4
(3)
3
(3)
2
(2)
1
(3)
  • Product Quality
    4.8 (48)
  • Return Claim MadeYes (3) · No (48)
  • Customer Service
    4.5 (55)
  • Timeliness
    4.5 (37)
  • Job Satisfaction
    4.2 (15)
  • Rates and Fees
    4.2 (37)
Previous
Next

Reviewer Photos & Videos

  • More

Very poor customer service.

published

A number of off the shell products were ordered from this store. Due to builder's instructions some of the items no longer required. We contacted the store a day before picking up to change our order. The answer we got was that management would not allow it. Very inflexible and seemingly arrogant. Bunnings would be a much better place to shop.

Customer Service
Rates and Fees
Job Satisfaction
Return Claim MadeNo
See all answers
1 comment
Stratco
Stratco A.Stratco

Hi Chris, I am sorry to hear you have had this experience. Please email your contact details and invoice number to contact@stratco.com.au so I can look into this for you. Regards, Annabelle

Frank T

Frank THunter Region, NSW

  • 2 reviews

A great solution for DIY installations

published

I was looking for a material to lay over existing concrete pavers in a Queenslander room. I initially purchased a couple of sample tiles to evaluate them and then ordered more than 100 tiles to do the job. Fantastic! Quick and easy to lay. Great underfoot. So good, that I'm extending the same finish out the door and onto an adjacent deck!

Customer Service
Rates and Fees
Product Quality
Timeliness
Return Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review

jason hinchliffe

jason hinchliffeSydney Surrounds, NSW

new hamptons fencing

published

You have to be impressed with the products at stratco. We saw the new Hamptons fencing in the catalogue and had to have it. We went in to check out the product and it was everything we hoped for. The only disappointment was to find out the post wich looked included for the price was additional. But the product was still of great value.

Customer Service
Rates and Fees
Product Quality
Timeliness
Return Claim MadeNo
Store LocationHuntingwood
See all answers

The reviewer stated that an incentive was offered for this review

Hardware Shops

Find out how Stratco NSW compares to other Hardware Shops

Know better, choose better.

Compare all
Miro Jurcevic

Miro JurcevicSydney, NSW

I wish everything was this easy

published

Normally when people work in a large hardware store it’s easy to get mixed up and forget to order something. But the Stratco staff always check my orders. It was like shopping with a friend who knew where to find everything. Thanks to Carmela who organised my fence panels while I was busy getting on the freeway in the opposite direction. She even got me a discounted price and redeemed my coupons for me. That’s what friends do and every dollar matters right now. Many thanks.

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationHuntingwood NSW
See all answers

The reviewer stated that an incentive was offered for this review

Peejay

PeejaySydney, NSW

  • 2 reviews

Service as it's supposed to be

published

Having had a Sales & Service delivery background with a major financial institution I'm a 'service Nazi' whenever I go shopping. Absolutely no issues with the staff at this store - the sales guy (Chris I think) was welcoming and informative. I was initially reluctant to sign up to an offered loyalty card - an immediate savings was included with my next purchase. Something the 'green shed' down the road should consider!

Customer Service
Product Quality
Timeliness
Return Claim MadeNo
Store LocationSmeaton Grange
See all answers

The reviewer stated that an incentive was offered for this review

Side gates and fencing finally done

published

Used Quick screening very good quality product at a reasonable price. Easy to assemble and no missing parts so a bonus. Looks very smick, customer service was excellent, well done Chris.

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationSmeaton Grange NSW
See all answers

The reviewer stated that an incentive was offered for this review

Almost perfect

published

Visited the store , staff very helpful and obliging.
However I required 4 bags of Quick set along with the garden shed , the lady serving me had some problems with " This new system" and only put in 1 bag of cement, This one bag with the shed was delivered promptly with great communication from the driver.
Overall a good experience I should have checked the receipt at the store, otherwise excellent.
The delivery costs were quite high but it was 40 km away and the only other option was from other hardware operators whose product was inferior. Having used stratco products before I was willing to pay the premium cost

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationThornton NSW
See all answers

The reviewer stated that an incentive was offered for this review

John

JohnSydney, NSW

Great service with choosing a side gate

published

Guys were great with their advice. We bought two side gates. I would recommend them.to anyone that has a small odd job or those who provide a professional service.. cheers

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationPunchbowl
See all answers

The reviewer stated that an incentive was offered for this review

Darrtoo

Darrtoo

  • 2 reviews

Good shed, however......!

published
Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationThornton, NSW
See all answers
2 comments
Stratco
Stratco A.Stratco

Thank you for providing your feedback Darrtoo, I will be passing this onto the NSW team. Please email me at contact@stratco.com.au if you would like to discuss this further. Regards, Annabelle

Darrtoo
Darrtoo
Hardware Shops

Find out how Stratco NSW compares to other Hardware Shops

Know better, choose better.

Compare all
Jason

JasonSydney, NSW

This is my go to store when doing anything around the house. Always give great help and advice!

published

Recent fencing purchase all done in no time with great advice. Had the stock in store and able to deliver in a few days. Exactly what I needed. Great Job!

Customer Service
Timeliness
Mary-Lynn

Mary-LynnIllawarra, NSW

Mikko’s excellent service

published

Mikki approached me upon my arrival in this clean and well presented store, and from that moment he was so helpful and professional. Looking for fencing solutions, Mikki had all the answers and explained everything clearly. Fast, efficient and friendly service in a well equipped store.

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationSmeaton Grange NSW
See all answers

Spot On Service

published

When 60 bags of concrete are loaded into your trailer while you pay, you know your onto a good thing. Cheaper then Bunnings too! Will definitely be going back! Awesome.

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationStratco Thornton
See all answers

The reviewer stated that an incentive was offered for this review

Brett F.

Brett F.Hunter Region, NSW

The best workbench and storage system

published

Just recently purchased a garage workbench and storage system was a little apprehensive at first because if the cost but now I’m completely satisfied.
The quality and strength of the steel is great. It’s so nice to have something which is decent and well made and it was easy to assemble.

Customer Service
Rates and Fees
Product Quality
Timeliness
Return Claim MadeNo
Store LocationThornton
See all answers
Rebecca

RebeccaHunter Region, NSW

Appalling service and a "custom" shed...yeah, right!

published
Customer Service
Rates and Fees
Product Quality
Timeliness
Return Claim MadeNo
Store LocationThornton, NSW
See all answers
1 comment
Stratco
Stratco A.Stratco

Shelves

published

Bought 2 shelves for $60 what a bargain, easy to put together and carry a lot whilst there also bought a letter box again great price.
Very surprised by the range of products carried in store and great service from the staff

Customer Service
Rates and Fees
Product Quality
Return Claim MadeNo
Store LocationThornton
See all answers

The reviewer stated that an incentive was offered for this review

Hardware Shops

Find out how Stratco NSW compares to other Hardware Shops

Know better, choose better.

Compare all
Craig B.

Craig B.Hunter Region, NSW

Great service

published

I went in store to buy a drill, the staff were very helpful, spending the time to show me around the store and helped me choose a drill. I also purchased a hedge trimmer, spare batteries and screwdriver set. I was also pleased with the price. Definitely going back to Stratco this weekend.

Customer Service
Product Quality
Return Claim MadeNo
M.H.A

M.H.AHunter Region, NSW

  • 2 reviews

Great price and service!

published

I tend to just go to Bunnings as it’s close. But this time I saw a Fb special on some roof ventilators. I couldn’t ignore this special and drove to Thornton to buy them plus other products. They were priced better, the service was friendly and they had 6 of the colour in stock. I drove home happy. I’ll be back!

Customer Service
Rates and Fees
Product Quality
Return Claim MadeNo
Store LocationThornton Stratco
See all answers

The reviewer stated that an incentive was offered for this review

Jason K.

Jason K.Sydney, NSW

Excellent service

published

For a first time DIY fence job the staff at Penrith were extremely helpful with options. Knowledge and assistance to make the sale quick and easy. The fence was made and ready for pick up before the due date.

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationPenrith
See all answers

The reviewer stated that an incentive was offered for this review

Mano P.

Mano P.Sydney, NSW

Poor instruction procedure and customer service

published

1-Customer service very poor (arrogant attitude ). After the sale totally ignore the customer
2- kit instructions very confusing to follow ,specially trying to identify the frame items
3- overall " very average "

Customer Service
Rates and Fees
Product Quality
Timeliness
Store LocationHuntingwood
See all answers
Jen

Jen

  • 3 reviews

Fantastic - simply luv it

published

Fabulous effort by Sam. He explained n provided the right patio - Enjoy the patio - it’s really great and provides us the much needed space
Thanks for the good service Sam
Much appreciated

Customer Service
Rates and Fees
Product Quality
Timeliness
Return Claim MadeNo
Store LocationHunting wood
See all answers
Page 1 of 3
See all Stratco reviews

Questions & Answers

Sorry, there are no questions about Stratco NSW but you can read 23 questions about Stratco.

Get an answer from our members and Stratco representatives

Other Hardware Shops

Previous
Next

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.