Stratco NSW, Huntingwood

These [Content Removed] couldn't run a [Contents Removed]! Unprofessional, non-existent communication, deceptive, lack of integrity and zero accountability. Our order had missing, damaged and incorrect sized panels. They give you a delivery date and then it doesn't turn up and no communication about the delivery date being changed. Do yourself a… Read more

favour, pay a little more to get better customer service elsewhere. If you are in NSW I highly recommend the Roofing Supermarket in Alexandria. I would never purchase anything from these [Content Removed] again! Wish I had of read the reviews before ordering.

Horrible. Ordered some basic guttering and even called in advance to re-confirm the date of the deliver, yet on the day, no one had a clue about my order. Spoke to three different staff members who all promised to “look into it” and call back. Not one of them did. If something goes wrong, the least a business can do is communicate. Instead,… Read more

silence. Cancelled the order and am still waiting for my refund. Purchase your products from a business that deserves to be in business.

Worst experience ever – Most ridiculous service ever we have had, communication is has been absolutely nil. Take our money upfront, over promise and provide the most horrible service ever. Such a pity Stratco does that to people, inconvenience after inconvenience, incompetence in staff. Stratco being reliable and authentic definitely in the past. Disgusted! Don’t pay… Read more

upfront the entire money for the product because Stratco will not deliver as promised nor have the decency to accept their error nor keep their client updated on the progress. They will take the money and forget all about you!

Back again! – About a year ago we needed to replace a carport. We rang Stratco and were lucky to talk to Louis Lahoud. He was very helpful and he assisted us to navigate through what was needed for our carport. He guided us through the decisions so we were happy with the order which resulted with us being happy with the final carport. We were glad to again… Read more ·  1

contact Louis for our next project of a patio pergola. We knew we would receive the same help and assistance to make this a seamless and happy experience.

Outstanding customer service from Sandy – We have visited the Huntingwood store a couple of times. Sandy was so helpful and full of knowledge about Stratco products. We would definitely go back there for building supplies due to the standard of customer service we received from her. Show details ·  1

Customer Service – Visited the Stratco Huntingwood and couldn't have received better service than what I received from Phil. I purchased a HandiMate shed and the service from Phil the new store manager was outstanding. He spent quality time with us and did an outstanding job in supporting our decision to purchase the suitable shed. Thanks Phil Stratco needs more people like you!!! Show details ·  1

Bad after service experience – We had a pergola install 9 years ago. Whilst renovating around the pergola recently it was found that two of the five posts had rusted through and the others had surface rust. When I rang Stratco they asked all the normal questions like "do you have a male dog?","do you have a pool?","is there sand,dirt or grass near the posts?" etc. Basically… Read more

they explained once it's in the ground the warranty is all but non existent. When I asked can they send me information regarding that, they said they would. Weeks later I am still waiting for said information. Later I ended up speaking to an area representative, who heard what was happening an said he would help me out with a good price. I sent him what I needed and the quote came through, I was curious as the quote he gave me was higher than the quote I received just by ringing. When I asked the Rep he said I must have asked for the wrong thing. I rang back making sure I asked for the correct items and it was as I had asked prior. Overall, Stratco can't wait to sell you their products but the after service in my experience was absolutely dreadful. I will never buy Stratco again. As it turned out a was able to get the posts from a competitor at around 15% cheaper. Thanks for nothing Stratco!

Too many mistakes and delays with wrong materials – The process started well with a good understanding of what I required. Order placed on a bespoke solution. Delays in original delivery. Wrong materials delivered. Replacement materials agreed on, unfortunately delays of over 3 weeks is un-acceptable. Drawings supplied to erect shed have been agreed by Stratco as wrong, however amended drawings cannot be supplied by Stratco

Terrible Customer Service – The staff member at the Huntingwood NSW store spoke to us like we were stupid and didn't know what we wanted. We showed him pictures and gave him dimensions of the area for the pergola. And after driving almost an hour to get to this store he suggested that we go back and figure out all the specs of a product we didn't know anything about. The… Read more

entire experience made us very uncomfortable and we decided to walk out of the store and look at alternate suppliers . Its very disappointing to receive such bad customer service from a business that expects you to spend thousands on their products.

Order delivery – Order was placed and delivered on time Rick carried the order around to my backyard in the rain providing excellent customer service Thank you Stratco and especially Rick Cheers Show reply

Excellent customer service and product – After trying 3 other suppliers in my area (Northern Beaches) I decided to try the Stratco website and was put in contact with Stratco Huntingwood. My message via the internal website got garbled and I received an email direct from Stratco Huntingwood asking me to resend via email. After doing this I received a phone call to confirm my email… Read more ·  1

request and clarify details. I then received excellent advice that made the job cheaper for my client and easier for me to install. The quote was received the same day I had contact with the company. (First contact was approx 15.00 EST)

Bruce Wiseman and the team at Stratco Huntingwood are definitely worth consulting if you have a project or are working for a client. I am in the northern beaches and delivery was only $220.00. Also the quote was way cheaper than my local suppliers including delivery.

I would highly recommend this Stratco outlet and Bruce Wiseman and his team.

Excellent – Excellent customer service! I'm very thankful that Dilan from the Huntingwood branch who willingly offered to assist with an order. The dispatch section closed half hr earlier than the advertised store hours on the website and all staff in this section had gone home. I had especially arranged for this pickup which would have been costly and… Read more ·  1

inconvenient to arrange another pick up. Thanks also for your assistance with loading the lattice- especially being close to closing time. Kind regards Greg

Just what we needed – Great service from instore to delivery and the product is just what we needed. Really good value for quality product Show details ·  1

Carport delivery – After issues with access and delivery to my battleaxe block I was lucky enough to have James take time out of his weekend to move my delivery down my long driveway. He was friendly, happy to help and an excellent driver. 10 out of 10 to James. I also want to thank Mel in the office for sorting everything out and keeping in constant contact to ensure everything went smoothly. Thank you so much. Show reply

Outstanding Staff – This was my second purchase from Stratco. Both occasions were unlike a lot of building products staff who seem to look down on DIY customers. We all know the type, if you request to purchase something and use "incorrect" descriptions for some product, eg you want tube but refer to it as pipe, or the reverse, you get the scowl, 'cos you know… Read more ·  1

nothing. Does not apply here, friendly, efficient, helpful. I congratulate the management on having created a culture of assistance and efficiency.

The follow up on my delivery after purchase was excellent – I was impressed with the follow up on my Outback purchase, I received details from Bruce and as stated the delivery was on time. Can the delivery specialist was courteous, experienced and very polite. His professionalism was obvious by how he moved the items from his truck to secure place on my property. Well done all round. Show details ·  1

Delivery – Due to recent weather our installation has been pushed out over a week. However our materials had to be delivered and placed on the council strip outside our house. I was concerned by this due to the length of time they would remain on council land, inconvenience to my neighbours and possible complaints resulting in a fine. James delivered the… Read more ·  1

materials in the pouring rain and for nearly an hour meticulously placed each item carefully in a tight stack next to my fence to ensure impact. He also ensured the footpath was still accessible. He was professional, reassuring and did a fantastic job. Thanks James.

Good service – Thanks Dilan , great service ,very efficient. I'm very happy with with his help and quick response to my request. Thank you! Show reply

Customer service – Bernadette at Huntingwood store I have always found her to be happy, cheerful and very efficient in providing quotes in a timely manner. Show details ·  1

Workshop Kit – A very easy transaction in store . Product was top quality and all components received.a quick and timely delivery with delivery timing updated and advised pending delivery. Show reply

Excellent customer service – Excellent customer service. Specially Dilan Very friendly and helpful in us finding the right product. I will highly recommend huntingwood branch. Show reply

Great service – Fast and friendly staff. Explain how to get the best products. Gave me great advice and product support. Very helpful in every way.  Show details ·  1

Very friendly staff – Staff at Huntingwood are very friendly and accommodating. Manager mixed and matched to items I wanted that normally would not be done. Show details ·  1

This is what I need and waited for – The awning/patio installed was worth the wait. Very spacious due to its height, functional as it provides not only comfort in entertaining guests but adds value to my property Show details ·  1

Large Patio – Friendly in store, but the actual delivery service was terrible and only half turned up. The half was designed incorrectly.

Great customer service! by Andrea & John from Baulkham Hills – We bought a Cooldeck Pergola & were lucky to be looked after by Louis Lahoud. He is professional, thorough, informative & has great knowledge of the product. His attention to details exceeded our expectations & he answered our numerous questions without hesitation. He even laughed at our jokes! Thank you for making the whole process so easy Louis! Show details