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Stratco NSW, Huntingwood

Stratco NSW, Huntingwood

4.4 from 14 reviews

Reviews

(11)
(1)
(0)
(1)
(1)
  • Product Quality
    4.8 (11)
  • Return Claim MadeYes (1) · No (10)
  • Customer Service
    4.4 (14)
  • Timeliness
    4.6 (9)
  • Job Satisfaction
    4.0 (1)
  • Rates and Fees
    4.0 (9)


Mano P.

Mano P.Sydney, NSW

Poor instruction procedure and customer service

published

1-Customer service very poor (arrogant attitude ). After the sale totally ignore the customer
2- kit instructions very confusing to follow ,specially trying to identify the frame items
3- overall " very average "

Customer Service
Rates and Fees
Product Quality
Timeliness
Store LocationHuntingwood
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Jen

Jen

  • 3 reviews

Fantastic - simply luv it

published

Fabulous effort by Sam. He explained n provided the right patio - Enjoy the patio - it’s really great and provides us the much needed space
Thanks for the good service Sam
Much appreciated

Customer Service
Rates and Fees
Product Quality
Timeliness
Return Claim MadeNo
Store LocationHunting wood
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Fantastic Service by Roland Mapa

published

Roland was very helpful and explained thoroughly about my order. Roland went out of his way to make sure that I got some materials by delivering personally to my place, that to me is excellent customer service which does not exist nowadays. Well done. Eddie Webb

Customer Service
Product Quality
Job Satisfaction
Return Claim MadeYes
Store LocationHunting wood and Punchbowl
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Heidi S.

Heidi S.Sydney, NSW

You just don't get customer service like this anywhere.

published

Building a extension on an existing carport the staff at stratco are more than helpful you Just don't get help with projects like this at the hardware stores Great service

Customer Service
Rates and Fees
Product Quality
Timeliness
Store LocationHuntingwood
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Great service

published

Staff were very helpful and went out of their way to ensure my fence order was to my specification. Although the store was a little busy and understaffed as my consult was interrupted a couple of times as the manager was the person serving me. Despite this I would still highly recommend as the products are great, the staff are knowledgeable and helpful.

William Hasna

Customer Service
Rates and Fees
Timeliness
Return Claim MadeNo
Store LocationHuntingwood
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The reviewer stated that an incentive was offered for this review


Excellent customer service from Carmella at Huntingwood

published

We had our Stratco gate broken by someone trying to break in to our property. Carmella from customer service went above and beyond to get us new hinges sent from Smeaton Grange to her at Huntingwood and then posted to us. Carmella's help saved me a 3 hour round trip to my nearest store. The hinges have arrived and the gate is good as new!!

Customer Service
Rates and Fees
Product Quality
Timeliness
Return Claim MadeNo
Store LocationHuntingwood
See all answers

DIY advocate

DIY advocateSydney, NSW

Great examples & displays of undercover areas

published

I got to Huntingwood & find what I want, as well as the easy customer pick up area for orders. The sales staff are competent & I find them helpful for projects, as well as ideas you may not have thought of.

Customer Service
Product Quality
Timeliness
Return Claim MadeNo
Store LocationHuntingwood
See all answers

Customer service

published

I bought over $6000 of material from them Had to make some changes told me call or email sent email no reply over six sent email very frustrating Also told me when they will deliver materials As I could be there for delivery I go away for five days and get message materials on site with photo they had delivered materials and dumped them on my front yard not happy with there customer service had to ring them to take materials back until I was back home Once you pay they don’t care very poor service

Customer Service
Rates and Fees
Return Claim MadeNo
1 comment
Stratco
Stratco A.Stratco

Hi Kevin, I am sorry that you have had this experience with us. Please contact me at contact@stratco.com.au if you would like to discuss further or if I can be of any further assistance. Kind regards Natasha

hilarias

hilarias

  • 2 reviews

Excellent service

published

Excellent service received today at the Huntingwood store made our purchase easey and seamless.
Thanks to Shaun for looking after us and his excellent knowledge and suggestions regarding the correct products to buy

Customer Service
Product Quality
Return Claim MadeNo
David N.

David N.Sydney, NSW

  • 2 reviews

Customer Service and Value for Money

published

Dealing with someone who listens to your ideas and turns it into a solution with industry knowledge and feedback, creating a full solution at a great price. Customer service, follow up, creativity and DIY advice was incredible.
Thanks

Customer Service
Rates and Fees
Product Quality
Timeliness
Return Claim MadeNo
Store LocationHuntingwood
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Robin robson

Robin robsonSydney, NSW

  • 3 reviews

Great place to shop.

published

I found everything I needed at Stratco of good quality. The technical advise from the salesperson was invaluable. The store was well laid out and easy to navigate. Stratco is always worth a visit.

Customer Service
Rates and Fees
Timeliness
Store LocationHuntingwood NSW
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The reviewer stated that an incentive was offered for this review


Amazing products and service

published

Can't explain what a great experience this was. Received amazing service from the staff and the products are top notch. Purchased a DIY patio. Will definitely be going back when I need more additions.

Customer Service
Rates and Fees
Product Quality
Timeliness
Return Claim MadeNo
Store LocationStratco Huntingwood
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The reviewer stated that an incentive was offered for this review


Happy Customer

Happy CustomerSydney, NSW

Good Efficient Customer-Based Service

published

We appreciated the efficiency of Stratco. From the point of Sales, The Delivery on time, Quality of Product, Builders to Assemble Recommendations, Building Process and follow-through. All was excellent - top job.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationHuntingwood
See all answers

Great service

published

Hi guys been there looking for some panels and other stuff the staff was really helpful and explained everything in detail very pleased ..
Thanks guys will see you soon
Thanks once again

Customer Service
Product Quality
Return Claim MadeNo
Store LocationHuntingwood
See all answers

The reviewer stated that an incentive was offered for this review


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