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Stratco Online Store

Stratco Online Store

4.5 from 47 reviews

Reviews

(37)
(4)
(2)
(1)
(3)
  • Incentivised Review Yes (70%) · No (30%)
  • Product Quality
    4.7 (42)
  • Return Claim MadeYes (2) · No (39)
  • Shipping
    4.6 (16)
  • Customer Service
    4.6 (25)
  • Timeliness
    4.7 (21)
  • Job Satisfaction
    4.9 (12)
  • Rates and Fees
    4.7 (24)

Michelle

MichelleSydney Surrounds, NSW

  • 2 reviews

Good timing and streamline deluvery

published

Very quick streamline delivery service. Just called to cjeck on product and purchased over phone. Delivered within two days. Cant use any more words. Bla bla bla bla bla bla

Product Quality
Shipping
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Return Claim MadeNo
See all answers

Andrea

AndreaMetropolitan Adelaide, SA

No response does not sell a product

published
Customer Service
Timeliness
Return Claim MadeNo
3 comments
Stratco
Stratco A.Stratco

Hi Andrea , I am sorry that you have had this experience with us. Please contact me at contact@stratco.com.au if you wish to discuss further. Kind regards Natasha

Andrea
Andrea
Stratco
Stratco A.Stratco

Hi Andrea, it is disappointing that you have not being communicated, I am willing to contact you direct if you would like, if you can send me your details via contact@stratco.com.au. Kind regards Natasha

Cindy G.

Cindy G.Metropolitan Adelaide, SA

Online experience

published

Easy to use and find what I needed. I did click n collect and customer service was professional and friendly. Happy to use this service again at any time of day.

Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
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The reviewer stated that an incentive was offered for this review

Peter

PeterGippsland, VIC

Heritage Shed

published

Love the site- it is easy to use and soooo comprehensive. My heritage shed was delivered without fuss and clear instructions for erection . With a little assistance it was up in no time and even the neighbour loves it.

Product Quality
Shipping
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Return Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review


Dave

DaveSouth East Queensland, QLD

great company

published

great products at good prices but they don't reply to emails....
I will continue to buy direct from Stratco... So far So good. I recommend shoppers to look at the website.

Product Quality
Shipping
Timeliness
Rates and Fees
Return Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review


Linda Murphy

Linda MurphySouth East Queensland, QLD

Easy ordering

published

Site is easy to find your way around. Buyers have a choice of stores to select from.
Products listed are accurately described and pictures are available to ensure it is the correct product for you.

Rates and Fees
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review


Disapointment with sale of product purchased.

published

having previously been very satisfied with my purchases from Stratco I was dissapointed to find that the Fan I purchased last week did not include the special type of globe required but that you did not sell them, nor was it easy to purchase same from normal outlets. Nor could I buy a 6w one as all retailers contacted only sold 3w which does not provide sufficient light for the room.

Product Quality
Shipping
Customer Service
Timeliness
Rates and Fees
Return Claim MadeNo
See all answers
1 comment
Stratco
Stratco A.Stratco

Hi Barry, I am sorry that you had this experience with us, if you would like to discuss further, please contact me at contact@stratco.com.au. Kind regards Natasha

The reviewer stated that an incentive was offered for this review


Mungus

MungusSouth West, WA

Great store

published

Great variety of products are available and the store is easy to navigate.Staff are always on hand to assist with my questions and the price of products is nearly always better than other stores

Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Return Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review

Rhonda S.

Rhonda S.Sydney, NSW

Good online experience

published

Purchased Sunscape 3 x 6m gazebo online and used click and collect service. Very efficient, no problems. Unfortunately putting up the gazebo was a problem as the canopy was too small for the frame.

Product Quality
Customer Service
Rates and Fees
Return Claim MadeNo
See all answers
  • Verified customer

Efficient and wide range

published

The Stratco online store has as wide a range as their physical stores. Couldn't be happier with the fire pit I purchased, which was a catalogue special that week. Would buy from them again.

Product Quality
Customer Service
Timeliness
Rates and Fees
Return Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review


Jeff

JeffEyre Peninsula, SA

  • 10 reviews

Excellent service from the online store.

published

Very fast and efficient. Great range of online products and very good prices. I would recommend Stratco for all your hardware and building needs. I will definitely use them again.

Product Quality
Shipping
Customer Service
Timeliness
Rates and Fees
Return Claim MadeNo
See all answers

Jason

JasonMetropolitan Adelaide, SA

  • 2 reviews

Excellent service and product

published

Fast and easy purchase online with a quick turnaround time for click and collect and a great price and service at pick up will definitely buy from them again in the future.

Product Quality
Customer Service
Timeliness
Rates and Fees
Return Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review


  • Verified customer

Carmela was very helpful !

published

Carmela was very helpful ! She followed all the instruction and she made sure that we will get what we needed .
She had a lot of patience and she made sure that the product will be delivered on time

Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Return Claim MadeNo
See all answers
2 comments
Stratco
Stratco A.Stratco
Anna
Anna

My mobile number is 0402905851.
My email address is anna72au@yahoo.com.au


Roachy

RoachyPerth, WA

  • 2 reviews

HAPPY CAMPER

published

After a small glitch on my 1st online order,which was quickly corrected by the friendly & helpful admin staff at Canning Vale, i became a Super Saver and enjoy doing most of my shopping with Stratco online, always using the easy ClicknCollect feature which saves me valuable time.

Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Return Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review

Virginia

VirginiaMetropolitan Adelaide, SA

Fantastic garden section

published

Can't best a Stratco for plants! Always top quality and fantastic sales. Huge range on offer and their prices on everyday items are lower than competitors. Always my first choice.

Product Quality
Customer Service
Timeliness
Rates and Fees
Return Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review

Outstanding customer service

published

Sales rep was brilliant, knowledgeable and incredibly helpful. Bent over backwards to help me make sure order was correct. Fencing and gates look fantastic. Rep endured both orders were available for pickup at same time

Product Quality
Customer Service
Timeliness
Rates and Fees
Return Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review


Cath S

Cath SMetropolitan Adelaide, SA

Tanks, screens and more.

published

Brought several item's recently and could not be happier with the service, del and after care help when there was a problem. Tracey at Gepps Cross store thanks again for your help.

Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Return Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review


Kym Ingham

Kym InghamMetropolitan Adelaide, SA

Online order

published

I called to order a workshop bench for my husbands birthday and I wanted by a certain date and also price matched. Staff were friendly and arranged the product to be picked up locally for me and the date I needed it by.

Product Quality
Customer Service
Timeliness
Return Claim MadeNo
See all answers

Shed Window Is Great

published

Checked out a shed window online and I initially couldn't find the dimensions so I rang the contact number. The person on the phone provided all the details and arranged the order and delivery to the store. Great service and quality product.

Product Quality
Shipping
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Return Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review


John

JohnPerth, WA

  • 2 reviews
  • Verified customer

Buying Roofing Steel SO Easy

published

I purchased steel roofing and wall sheeting for my old garage as I was refurbishing the lot!
Arrived in a timely manner and was perfect amount and quality. Easy to fit and work with. The online store was very easy to navigate and place my order!

Product Quality
Shipping
Customer Service
Timeliness
Rates and Fees
Return Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review


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Questions & Answers

Ingrid L.

Ingrid L.asked

I have just had stratco ambient blinds installed and one is hanging down lower on one side than the other. Does not retract fully. Is this fixable

1 answer
MGCap
MGCap

Hi Ingrid, when you had your ambient blinds installed didn't you question it with the tradies? Every step of my carport that didnt look right I questioned it at that moment. I look time off work but I have to say the tradies I had were fantastic and very professional. My advice to you, contact the installer and complain that you're not happy with the craftsmanship.


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