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Stratco SA

Reviews

4.6

258 reviews
5
(188)
4
(48)
3
(11)
2
(3)
1
(8)
  • Product Quality
    4.6 (217)
  • Return Claim MadeYes (6) · No (224)
  • Customer Service
    4.8 (241)
  • Timeliness
    4.5 (142)
  • Job Satisfaction
    4.5 (68)
  • Rates and Fees
    4.3 (141)
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David

DavidSouthern and Hills, SA

Good old fashioned customer service with a smile!

published
Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationMt Barker, South Australia
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Great customer service

published

The customer service from Will Leske was very impressive. Help me through the entire process of ordering a custom gable shed including answering questions around installation. Always got back to me. Pleasure to do business with.

Trevor

TrevorCentral, SA

Best product and service.

published

Great service. Designed and quoted in store with expert advice given by the sales staff. The Outback Patio was delivered as promised and no parts missing. I erected the structure and it was easy with no fuss. The finished Patio is just what I had envisioned.

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
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Jenny

JennyMetropolitan Adelaide, SA

A very happy customer

published

Having sold my old Stratco shed which was still in great condition, to purchasing a replacement new HML shed, I have been more than delighted with the support and service from Stratco. The installers arrived at the scheduled time and the new shed looks fantastic. Thank you.

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationLonsdale SA
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Firepit fiasco

Firepit fiascoMetropolitan Adelaide, SA

False advertising

published

Shocking. Girl at checkout lovely. Mallee firepit $35 on website. $59.99 in store. Manager refused to cost match. Told me it must be interstate offer. No mention on website of specific state. Will be reporting this one

Customer Service
Rates and Fees
Return Claim MadeNo
Store LocationGepps cross
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1 comment
Stratco
Stratco A.Stratco
Irishpete

IrishpeteMetropolitan Adelaide, SA

Great job Tom Kaczmarek

published

I'm putting up heritage fencing diy job.
Got great help from Tom very helpful and really knows his job . Thanks again Tom would recommend you to all my friends
Good job Tom

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationGepps cross
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Ron

RonMetropolitan Adelaide, SA

Good garage made to fit for my purpose.

published

I purchased a garage at the Gepps Cross store and found the one I liked Tom was very helpful and really helped me out with all the paperwork . He knew what my requirements were and was able to organise what I needed. Scott was great to deal with and always returned my phone calls to discuss further. The contractor that was organised to erect the garage was very thorough and always double checked all measurements before installing.

Customer Service
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationStratco Gepps Cross. Adelaide S.A
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Nam Tran

Nam TranMetropolitan Adelaide, SA

Very nice shed

published

We recently visited Gepps Cross store and looking for a shed. We found the one we liked and Tom the store manager there really helped us out with all the paperworks. Very nice man. Great customer service.

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Store LocationGepps Cross
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Gavin

GavinMetropolitan Adelaide, SA

Professional services By Tom Kaczmarek

published

I recently visited Gepps Cross store, ordered some new roofing; gutters and good neighbour fence. staff Tom at always provide me a great support. I have a very good experience.

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Store LocationSA Gepps Cross
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The reviewer stated that an incentive was offered for this review

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Great product great support

published
Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationTolley Road St Agnes
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Joe

JoeEyre Peninsula, SA

Pest ridden and water deprived plants

published

I get excited to see the new plants available at Stratco Whyalla as they are the most affordable in town. However when you get there the plants are dying from lack of water and dumped hap-hazardly down. The plants are also visibly riddled with pests such as green caterpillars and aphids. Very little care or respect given to the garden centre.

Customer Service
Rates and Fees
Product Quality
Timeliness
Return Claim MadeNo
Store LocationWhyalla, SA
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1 comment
Stratco
Stratco A.Stratco

Thank you for your feedback Joe, I will be passing this onto the store. If you would like to discuss this further please email me at contact@stratco.com.au. Regards, Annabelle

The reviewer stated that an incentive was offered for this review

eagle

eagle

  • 3 reviews
  • 3 likes

Poor service/Lack of stock.

published
Store LocationGepps Cross,South Australia
1 comment
Stratco
Stratco A.Stratco

Hi there, I am sorry to hear you have had this experience at Stratco Gepps Cross. Please email me at contact@stratco.com.au so we can discuss this further. Regards, Annabelle

The reviewer stated that an incentive was offered for this review

Shirley C

Shirley CMetropolitan Adelaide, SA

Medium height bar outdoor bar setting

published

Love my new bar setting, because it is timber I have treated it with oil as recommended and it looks fabulous. I’ll certainly be back, love your store at St. Marys. The service was great.........a big thank you to BeeJay, friendly and super efficient!

Customer Service
Rates and Fees
Product Quality
Return Claim MadeNo
Store LocationSt Marys SA
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The reviewer stated that an incentive was offered for this review

Ron

RonMetropolitan Adelaide, SA

Great product

published

I recently bought a garden shed (H3) with window, skylight and guttering. Installation was great including cleanup. However, 50mm downpipes are not the best as storm.water connection options are very limited

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationSt Marys SA
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The reviewer stated that an incentive was offered for this review

Tim Jaensch

Tim JaenschMetropolitan Adelaide, SA

Fencing sorted!

published

I needed some advice on fencing options and received helpful and friendly service. All my requirements were in stock and I was able to start my project with out delay. Thanks!

Customer Service
Rates and Fees
Product Quality
Timeliness
Return Claim MadeNo
Store LocationSt Mary's, SA
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The reviewer stated that an incentive was offered for this review

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They got the how to

published

Prepped with a shopping list for new roofing and gutters, was helped thru the process of choosing and measuring flashings etc by helpful staff. Delivery driver couldn't use the crane to unload from the truck because of a tree, but was more than happy to unload by hand.

The reviewer stated that an incentive was offered for this review

Great shop great customer service

published

We are currently in the process of purchasing a shed from stratco. Service is amazing friendly staff. More than happy to purchase from this store. Make sure you ask for a discount for paying cash. It can be quite a difference in price.

Customer Service
Rates and Fees
Timeliness
Return Claim MadeNo
Store LocationLonsdale SA
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The reviewer stated that an incentive was offered for this review

Peter angove

Peter angoveMurray Mallee, SA

  • 7 reviews
  • 1 like

Quick fix

published

Went in store to order in product, picked up when due, got home and parts missing - store fixed issue quickly and to my satisfaction so very happy with service and response

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationMurray bridge
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The reviewer stated that an incentive was offered for this review

Meagan Fowler

Meagan FowlerMetropolitan Adelaide, SA

Found some good bargains

published

Visit was to buy 2 shelving units, ended up buying 2 plus another type and then went back the day after and bought 2 more. Good products, excellent price. Good service and enjoyable experience overall. Meagan Fowler

Customer Service
Product Quality

The reviewer stated that an incentive was offered for this review

channa

channaMetropolitan Adelaide, SA

Acknowledgement of great customer service

published

I was very satisfied with the great customer service I received. I have Veranda installed by Stratco, a tool shed and a garden hose that I purchased. Thank you so

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationStratco SA, Gepps Cross
See all answers

The reviewer stated that an incentive was offered for this review

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