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Stratco SA, Gepps Cross

Stratco SA, Gepps Cross

4.6 from 57 reviews

Reviews

Review distribution

5 star
42
4 star
9
3 star
4
2 star
0
1 star
2

John Riding

John RidingMetropolitan Adelaide, SA

Garden shed

published

When looking for a small garden shed I was given several choices and all questions I had were answered along with some advise with things I hadn't considered along with accessories I could include..thankyou

Customer Service
Return Claim MadeNo
Store LocationHelps Cross

The reviewer stated that an incentive was offered for this review


Country Bumpkin

Country BumpkinMetropolitan Adelaide, SA

Garage for country

published

A big surprise- price competitive.
Damage to panels delivered to county. Timeframe to organise replacements unacceptable. Replacement panels also damaged. Packaging inadequate for country road.
Incorrect assembly instructions because of standard dimensions.
Would use again if competed again on price.

1 comment
Stratco
Stratco A.Stratco

Hi, I am sorry that you have had this experience with us, please contact me at contact@stratco.com.au if you would like to discuss further. Kind regards Natasha

Jen

Jen

  • 3 reviews
  • 1 like

Could not fault the service!

published

When looking for an outdoor setting . Very happy with the service from Angelo and efficient delivery of the setting purchased . Nice to be asked if they could help rather than having to search for someone .

Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Return Claim MadeNo
Store LocationGepps cross
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The reviewer stated that an incentive was offered for this review

Bharat

BharatMetropolitan Adelaide, SA

It is okay

published

Thanksgiving and evening tomorrow evening and Saturday night is the best way for us we can come pick you up at the time and then go to the park with your dad I come over tomorrow


Location

published

The location is not convenient as it is only a few stores in Adelaide. The one in Gepps Cross is accessible only from one side of the road which makes it difficult for customers.

Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Return Claim MadeNo
Store LocationGepps Cross
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The reviewer stated that an incentive was offered for this review


Martski

MartskiAU

  • 6 reviews

High prices for nothing

published

Nice and neat store however lacking customer service even when very quiet. Went in to pick up an online order two times. First time, it wasnt ready for me so I had to get a trolley and get it from the aisle myself. Second time it was ready and quite heavy. Neither time I was offered a hand even though very quiet and staff standing around. Not enough range of products and quite high pricing. Could not get an oil stain in a similar colour to woodland grey, only natural wood colours, could only find two different styles of bonsai pots.

Product Quality
Customer Service
Rates and Fees
Return Claim MadeNo
Store LocationGepps Cross
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The reviewer stated that an incentive was offered for this review


Ian Faneco

Ian FanecoMetropolitan Adelaide, SA

Fantastic options for affordable outdoor pillows

published

by Ian Faneco
Having search high and low for outdoor pillows, we found a great variety available at our local Stratco store at Gepps Cross. Well done to the team at Gepps Cross

Product Quality
Customer Service
Timeliness
Rates and Fees
Store LocationGepps Cross and St Agnes
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The reviewer stated that an incentive was offered for this review


visciouskitty

visciouskittyMetropolitan Adelaide, SA

Wide variety

published

Went in looking for a evaporative water cooler. Good range a s good price, ended up buying 3! Customer service was great, greeted upon entering, offered help while browsing in store and no wait at the checkout.

Product Quality
Customer Service
Timeliness
Rates and Fees
Return Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Kamrul Hassan

Kamrul HassanMetropolitan Adelaide, SA

  • Verified customer

Experience in Stratco

published

I was looking for a post box and I didn't found my desire one in elsewhere within my budget. However, finally I'll get this from stratco and I found their customer service is tremendous.

Customer Service
Timeliness
Rates and Fees
Return Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Louie Del Castillo

Louie Del CastilloMetropolitan Adelaide, SA

Helpful Staff: HIGHLY RECOMMENDED!

published

The store at Gepps Cross is very valuable and convenient to where I live. The staff I checkout with was very helpful. She also offered me to enrol in to the Stratco Rewards Program. The item we bought was in addition to what I bought ages ago (4-tier galvanised shelf) - I added it to make it an 8-tier. Very excellent product!

Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Return Claim MadeNo
Store LocationStratco Gepps Cross
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The reviewer stated that an incentive was offered for this review


Damien P.

Damien P.Metropolitan Adelaide, SA

Great range and prices

published

Gepps Cross has a great range and great prices. Its also nice not that they dont take your business for granted unlike the other major chain hardware stores. Free sausage sizzle was a nice touch!!

Product Quality
Customer Service
Rates and Fees
Return Claim MadeNo
Store LocationGepps Cross
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The reviewer stated that an incentive was offered for this review


Fantastic service

published

It was so nice to walk in a store where the staff genuinely want to help you. Nothing was too much trouble. The store was very tidy and organised with a large range of products to choose from. I spent way more time in the store than I intended, as was having a lovely time looking at everything. Will definitely be back

Product Quality
Customer Service
Timeliness
Rates and Fees
Return Claim MadeNo
Store LocationGepps Cross
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The reviewer stated that an incentive was offered for this review


Steve Korossy

Steve KorossyMetropolitan Adelaide, SA

Good experience

published

Visited the store at Gepps Cross to purchase the good neighbor fencing.
Found the people helpful and professional. Overall this was a good experience.
Been back a number of times since.
If you had a store across the road from your main competitor I would choose Stratco.

Product Quality
Customer Service
Timeliness
Rates and Fees
Return Claim MadeNo
Store LocationGepps Cross SA
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The reviewer stated that an incentive was offered for this review


El

ElMetropolitan Adelaide, SA

Excellent customer service

published

Wanted to buy a particular plant. Discussed position and Phil was concerned that plant would struggle there. Gave us other options that we will now buy instead. Excellent friendly service

Customer Service
Timeliness
Rates and Fees
Return Claim MadeNo
Store LocationStratco gepps Cross
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The reviewer stated that an incentive was offered for this review

Grant King

Grant KingMetropolitan Adelaide, SA

Raised garden bed

published

Purchased a couple of slate grey raised garden beds. They are solid, easy to install and very reasonably priced. Very happy with the end result. The vegetables planted are thriving.

Product Quality
Customer Service
Timeliness
Rates and Fees
Return Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Nancy

NancyMetropolitan Adelaide, SA

  • 2 reviews

Complaint and a compliment

published
Return Claim MadeNo

Alsy C.

Alsy C.Metropolitan Adelaide, SA

Extremely long and narrow carport

published
Product Quality
Customer Service
Timeliness
Rates and Fees
Return Claim MadeNo
Store LocationGepps cross ADELAIDE
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Lesley

LesleyMetropolitan Adelaide, SA

Fantastic customer service

published

I was so impressed with the customer service when I went in store to purchase a fire pit, I love the fire pit and am glad I was advised to go for the bigger size

Product Quality
Customer Service
Timeliness
Return Claim MadeNo
Store LocationGepps Cross
See all answers

The reviewer stated that an incentive was offered for this review


Rachel Oliveira

Rachel OliveiraMetropolitan Adelaide, SA

Great service (plant section)

published

Had a lovely female staff member from the plant section of the Gepps Cross store help with price matching some pots (unfortunately I didn’t get her name).
She even helped with plant suggestions.
And when helping me to the checkout with all of my items she noticed a chip on one of the pots and went and changed it for me.
Thanks for the great service
I’ll definitely be back !

Product Quality
Customer Service
Rates and Fees
Return Claim MadeNo
Store LocationGepps Cross
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The reviewer stated that an incentive was offered for this review


Riddhika Patel

Riddhika PatelMetropolitan Adelaide, SA

For recently shopping

published

We have been to stratco the first time and we are happy to shop there because we like n are impressed with the quality , customer service staff members so we strongly suggest our friends and family members to shop ar stratco

Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Return Claim MadeNo
Store LocationGepps cros
See all answers

The reviewer stated that an incentive was offered for this review


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Details

CategoryHome Improvement, Physical Shops and Hardware Shops
Contact Number 1300 185 185
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