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Stratco occasionally offers incentives to their customers. Between the 12th of November until the 19th of November, 2019, Stratco offered reviewers a $10 Super Saver Voucher to customers encouraging either a positive or negative review based on their experience. It is possible that some reviews were written by customers who received this reward. These reviews adhere to ProductReviews Incentivised Customer Reviews Guidelines and may explain a spike in review numbers. Previous incentive period included 12/08/2019 until 21/08/2019
Stratco VIC, Deer Park
I was amazed at the level of professionalism, service and knowledge when dealing with Stratco Deer Park. Extremely happy with my purchase. Would highly recommend.
- 3 reviews
- 2 likes
Thanks Kenny for excellent service. Braybrook Men's Shed would certainly use Stratco Deer Park again for future purchases. Kenny was very efficient and helpful with choice of product for our needs.
Thank you so much for the positive rating. We’re looking forward to your next visit to Stratco Deer Park.
- 2 reviews
AS a Stratco installer would not return my customers call after purchasing there shed , i was hired a registar builder to install a 6.4x5.9 shed with 2 roller doors . l would not install another shed that had been supplied by Stratco. The shed was delivered and nothing was marked or labelled and the instructions where not helpful. It took a day and a half to sort out the material, the instructions didnt show where certain items should be installed, had to go down to the Stratco store 4 different days to get a understanding of how some compo...
Read morenenets went together and the saleman said to us did you [google it], it had been delivered with missing parts and when delivered no holes to bolt in ? another day lost and hours lost driving to the store. Had to you tube another company suppling sheds/roller doors for more info. stracto website no good . salesman help no good , structual product easy to installed no good.Hi Karnell, thank you for providing your feedback. I am sorry to hear you had this experience with Stratco in Victoria, it is disappointing. I have sent you a message so we can discuss this further. Regards, Annabelle
My husband and I arrived to purchase a large Patio kit. The man at the check point was rude from the start. I checked in at 1:46 p.m. and showed him my certificate but my husband didn't have his mobile and the tall old man with grey hair told us rudely to "go out of the door". I think he cost your company at least 10-15 thousand dollars. Is this the way how you operate your business?
Hi Angie, thank you for providing your feedback. I am sorry to hear you had this experience at Stratco Deer Park, it is very disappointing. Contact will be made shortly to discuss is further. Regards, Annabelle
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- 3 reviews
- 1 like
I went to this place in July to buy an letterbox I asked them about they advised me they have 2 on clearance and I can have it for 1/3 the price so I did and joined there club.
I would definitely go their again.
Thank you for the great review! We look forward to seeing you again soon!
Great service from kenny over the phone and quick reply’s on email, very helpful with what I needed for the job. Sorted it out in no time
Thank you, we appreciate you taking the time to place a review for Stratco.
To Jimmy and the team at Stratco Deer Park thank very much for the fantastic job, you did on my balcony.
Regina
Bacchus Marsh
Thank you for your review. The entire team at Stratco Deer Park really appreciate it.
Sales consultant, Paul Burrows was helpful and explained how a few small changes to my drawing resulted in a far better finished project.
Thank you for the great review! We can’t wait to have you back at Stratco Deer Park.
Scott Hyland from Stratco Deer Park has been brilliant to deal with from start to finish. He's helped me out all the way with his great customer communication skills. Very happy and would reccomend dealing with him for any future Stratco works.
Hi Corey, thank you for taking the time to provide a rating, your opinion is valued and it helps us maintain an excellent standard of service to our customers.
Find out how Stratco VIC, Deer Park compares to other Hardware Shops
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- 2 reviews
I rang Deer Park Stratco today and spoke to Scott.
Scott was extremely helpful in addressing my queries and finalising my purchases.
Tricia, thank you so much for your positive rating for your recent visit to Stratco Deer Park.
It was my second ever visit to Stratco, the price, range and quality of products will have me coming back again!
After seeing an Ad on social media for the 5 tier shelves at an even more amazing price than usual, I knew I'd have to head down there quickly so I didn't miss out! Even though the shelves were selling quickly the store still had ample supply. It was my second visit to the store and I was again greeted by friendly helpful staff who knew their products. This time I signed up for a trade account, which was quick and easy. I can't speak highly enough about the team at Stratco deer park. They even brought my items out to the car for me on a hand trolley!
Thank you for the great review! We can’t wait to have you back at Stratco Deer Park.
Kenny from deer park was fantastic to deal with us novices answering any questions and organising our patio to be delivered and getting us in contact with George from GE trade services who went above and beyond in the installation process of the patio. Delivery and installation was done ahead of time with no problems. Thankyou to both of you my daughter and I will love our patio for years to come.
Thank you so much for taking the time to share your experience at Stratco Deer Park. We take pride in knowing our customers are happy with their store experience.
Find out how Stratco VIC, Deer Park compares to other Hardware Shops
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Delivery took about a month.
Wrong roof sheeting was delivered.
Down pipe was missing.
Top of column connectors were missing.
Rubber packing along wall was missing.
Front beam to side beam connectors were wrong size.
Hi John, I am sorry to hear you had this experience with the delivery of your Stratco Patio. I have sent you a message if you would like to discuss this further. Regards, Annabelle
Somehow my message has been confused. My name is Peter Baker. The issues are correct for the patio I received for 38 Derham St Port Melbourne. Hopefully other buyer will not have similar delivery problems.
Hi Peter, thank you for your comment. Please respond to my private message at your earliest convenience so I can follow this up for you. Regards, Annabelle
Nice to walk in and have someone to help find thestuff that I need,and helpful information with my purchase.
Look forward to my delivery...
We have been dealing with Shikha from the Deer Park store for a while now and she has been brilliant. Her patience and understanding have not gone unnoticed from our end and we truly appreciate all the effort she has put in to getting us the right product. Definitely a BIG asset to the team!!!
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Category | Home Improvement, Physical Shops and Hardware Shops |
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Hi Caroline, we appreciate you taking the time to tell us about your great customer service experience at Stratco Deer Park. We look forward to your next visit!