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Stratco WA, Canning Vale

Stratco WA, Canning Vale

4.3 from 29 reviews

Reviews

4.3

29 reviews
5
(21)
4
(3)
3
(1)
2
(1)
1
(3)
  • Product Quality
    4.6 (22)
  • Return Claim MadeYes (0) · No (25)
  • Customer Service
    4.6 (27)
  • Timeliness
    4.1 (16)
  • Job Satisfaction
    3.1 (7)
  • Rates and Fees
    3.9 (14)
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Very poor customer service.

published

Over 2 weeks ago I enquired about a shed HM4 in primrose colour which I was told was available in the Bunbury store. Two days later I was informed that the colour was Merino not primrose. I then decided on the shed in question and paid for it. A week later I was told it would be available in the Canning Vale store. Heard nothing for nearly a week. Sent an email to the store, heard nothing back. Rang twice and the second time was told that the shed is still sitting in the Bunbury store. I have requested a refund. That's not the end. I couldn't get a refund there and then had to wait till the next day.
Lift your game please Stratco. It is embarrassing.

Customer Service
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationCanning Vale WA
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Rafael Templar

Rafael TemplarPerth, WA

  • 2 reviews

Stratco Quality and quantity

published

Good quality products more high end stuff than Bunnings that's why I'm happy to pay a bit more for your products as opposed to Bunnings inferior mass produced Chinese hardware.

Return Claim MadeNo
Store LocationCanningvale

The reviewer stated that an incentive was offered for this review

Dave

DavePerth, WA

Great Patio for new boat

published

We were looking a new patio to cover our boat, the staff at stratco canningvale listened to our requirements to achieve the height and size.
The colour was picked to match our house colours.
Delivery was exactly as arranged and on time.
We had to return to the shop for installation plans but that allowed us to organise some storm drainage.
The install was simple just required some extra ladders to use as stands for the frame.
It looks fantastic and we are very happy with the outcome.

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationCanning Vale
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The reviewer stated that an incentive was offered for this review

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Fantastic service from start to finish

published
Customer Service
Rates and Fees
Product Quality
Timeliness
Return Claim MadeNo
Store LocationStratco Canning vale
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Wonderful Staff in a wonderful store

published

The staff were very helpful in getting all the garden supplies despite renovation works going on. They had a good smile with all the pressure of renovation all around them.

Customer Service

The reviewer stated that an incentive was offered for this review

Dane

DanePerth, WA

Poor Everything.

published

Bought a gable roof shed, parts were missing, came bent, damaged and scratched. Was given wrong instructions and what instructions were given provided little detail to complete job. Shed was overpriced and poor customer service at store.

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
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Hilary

HilaryPerth, WA

Stratco 6 x 4 Gable Shed - What a joke

published
Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
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Great shed and customer service

published

We have bought a number of products from Stratco Canning Vale and have had nothing but great customer service. The staff are very accommodating and helped us plan our shed and make choices for a gate and fencing. Our shed is solid and well made. Very happy customers!!!

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationCanning Vale
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Evan Lim

Evan LimPerth, WA

  • 2 reviews

Great Customer Service

published

Make an enquiry for fencing product and the employee is extremely helpful and patient in explaining the product range and getting me the quote, even at 4:50pm (store closed at 5pm)

Customer Service
Rates and Fees
Timeliness

The reviewer stated that an incentive was offered for this review

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Sarie Schuch

Sarie SchuchPerth, WA

Happy customer

published

ago
All the staff at Canningvale store are very friendly, helpful and very knowledgeable. Good prices. We bought our fencing from them and could get everything we needed at one store

Customer Service
Rates and Fees
Product Quality
Timeliness
Return Claim MadeNo
Store LocationCanning vale
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The reviewer stated that an incentive was offered for this review

Philip Baile

Philip BailePerth, WA

Just what I wanted!

published

I went to the Canning Vale WA store recently not knowing whether they sold the products I sought. The staff were extremely helpful both at the door and on the floor. I am very happy with the 2 chairs I purchased, they are "just what I wanted".

Customer Service
Product Quality
Timeliness
Return Claim MadeNo
Store LocationCanning Vale WA
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The reviewer stated that an incentive was offered for this review

Alan and Ann

Alan and AnnPerth, WA

Very friendly and helpful staff

published

All the staff at Canningvale store are very friendly, helpful and very knowledgeable.
Whether it be for a rivet or a complete garage. Ordering is easy and pick up is just down the street.

Customer Service
Rates and Fees
Product Quality
Timeliness
Return Claim MadeNo
Store LocationCanningvale wa
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The reviewer stated that an incentive was offered for this review

David H.

David H.Perth, WA

Excellent service

published

I had never shopped at Stratco before. I initially needed to purchase new gutters for my house and found the service offered by Sarah to be so helpful. On the back of that experience I decided to go with Stratco to provide a 10x4 Outback patio with cooldek as well as a 6x9 garage. For all the design specs and pricing Luke was super knowledgeable and helpful at every step of the way. This was a very large purchase and the whole process and experience couldn't have been better. Excellently trained and highly experienced staff.

Customer Service
Rates and Fees
Product Quality
Timeliness
Return Claim MadeNo
Store LocationCanningvale WA
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Freda Anne

Freda AnnePerth, WA

  • 2 reviews

Well done Daniel Wilkes

published

Treated me respectfully and with broad knowledge of products, without all the sales jargon a long way from Fremnatle but worth going back there. And I like their rewards program.

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationCanningvale
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Ray Furness

Ray FurnessPeel, WA

Quality product, helpful service.

published

My Amarok ute will only just fit in the garage and still allow the tilt-a-door to close, so needed a rubber wheelstop to prevent going too far and risking damage to the front of the ute.
Stratco had the perfect solution, and what's more it was on special!
A high quality, solid rubber wheelstop that works perfectly...couldn't be more pleased with my purchase.

Customer Service
Rates and Fees
Product Quality
Timeliness
Return Claim MadeNo
Store LocationCanning Vale W.A.
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The reviewer stated that an incentive was offered for this review

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S. Rickman

S. RickmanPerth, WA

Great experience

published

Tried Stratco for the first time, was pleasantly surprised with the range of products.
Did find prices were slightly higher from other comparable stores. Staff were very helpful and friendly and very knowledgeable.

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationCanning Vale
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The reviewer stated that an incentive was offered for this review

andy

andyPingelly

  • 2 reviews

Pleasantly surprised

published

I had never been to a straco store before and thought they just supplied sheds etc, but when we got their they had all sorts of hand tools and power tools, gardening stuff. They even sold kitchens that you could plan with a person I store. It’s kinda like a Bunnings but without the crowds of people in your way.

Customer Service
Rates and Fees
Timeliness
Return Claim MadeNo
Store LocationCannington store in Perth wa
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MichaelGhodsi

MichaelGhodsiPerth, WA

  • 4 reviews
  • 2 likes

Great hardware store,

published

I dont have a Stratco near my house, so its a fair drive, but once you get there, its all worth it. I purchased my fencing from them this time, but usually i drop in and get odd bits and pieces if I am in the area. staff are very helpful and very keen to solve any issues you are facing.

Customer Service
Rates and Fees
Product Quality
Timeliness
Return Claim MadeNo
Store LocationCanningvale
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hoppy2

hoppy2Peel, WA

  • 7 reviews

Tools rusting

published

Some hand tools on the display shelves are rusting. It doesn’t look good. They should be heavily discounted to get them out of the store.

Have a ‘discounted’ bin near the front of the store.

Customer Service
Return Claim MadeNo
Store LocationCanning Vale
Leila

Leila

  • 2 reviews

Sales, design and customer service

published

We really disappointed with stratco service. they did wrong design to get approval from council. Finally after two months we got approval. Price list didn't match with bank. Roller door and motor didn't match.

1 comment
Stratco
Stratco A.Stratco

Hi Leila, I am sorry to hear you have had this experience with Stratco. Could you please send your contact details to contact@stratco.com.au so that we can look into resolving this for you? Regards, Annabelle

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