2Stratco WA, Canning Vale
Part of Stratco 4.2 

Stratco WA, Canning Vale

 Verifiedstratco.com.au
2Stratco WA, Canning Vale
3.9

66 reviews

PositivevsNegative
70% · 4617 · 26%

Return Claim Made · No
Product Quality
4.3
Customer Service
4.1
Timeliness
3.9
Job Satisfaction
3.6
Rates and Fees
3.9

Reviews

66 reviews
Glen
Glen
  WA, Canning Vale

Stratco installation of Handi-Mate shed

I had a Stratco Handi-Mate Sliding Door she installed by the Stratco team in April 2024. The installation was very professional and the 2 man team were friendly and helpful. It was a pleasure having them here to do the install. Show details ·  1
Katie
KatiePerth, WA
  WA, Canning Vale

Poor customer service

Called stratco a few times to get a quote for a decent backyard size shed.
Spoke to a lady in Canning Vale store who was rude and accused me of spelling my last name wrong to which the quote never got sent. I had to follow up as it had been a few days, they never called to say the email failed.
I think I know how to spell my last name you must’ve misheard, not a nice way to respond for an error no matter whose at fault.
Get the feeling Stratco only want the big commercial jobs, it’s all to hard won’t be going through them. Bad attitude and customer service wouldn’t waste your time. Very disappointing. Show details
Customer Service
Timeliness
Stratco
Stratco   DM   
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We are disappointed to hear about your unsatisfactory experience and will do our best to address the issues you've raised. This has been passed onto the senior management of WA.

Keddu04
Keddu04AU4 posts
  Verified WA, Canning Vale

Closed Warehouse without public Notice

They promised delivery by 22/1/24. Said open on Saturdays from 7-10am only for pick up. I arranged trailer hire and came on 27/1/24. They were open. But when I arrived, they sent me to pick up from the warehouse. Went to wharehouse and found it closed. No apologies. This people have no respect for the public. Will never buy here again! Show details
Stratco
Stratco   DM   
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We are disappointed you have had an unsatisfactory experience and will use your feedback to improve our service. I have now passed this onto the WA management team. Thank you.

GLENYS C.
GLENYS C.Perth, WA7 posts
  WA, Canning Vale

Fantastic service by great team members

After accidentally arriving very close to closing time, I would like to send a big "thankyou" to the staff who let me make my purchase. They left the gate open and let me know that too. I was impressed with Leanne's assistance and attention to detail with my special order product. Stratco staff are what make the difference when you compare with Bunnings where none of the staff appear to know anything. Show details
Disappointed
DisappointedPerth, WA4 posts
  WA, Canning Vale

Shed Extension

The Stratco team that erected my shed extension were exceptional. They arrived on time and worked non stop to complete my extension in two days. The team were very professional and kept me informed of what they were doing throughout the building of the shed. I would highly recommend Stratco and their building team. Show details
Rates and Fees
Rao Doddi
Rao DoddiPerth, WA
  WA, Canning Vale

Stracto Gable Shed HM8 Installed Bull Creek WA

We have ordered Stratco gable shed HM8 product including installation and we are quite happy with the product and installation
Prio and his team installed the HM8 shed and we were quite impressed by their professionalism in installing the shed. They were quite friendly, efficient and did a great job. We would definitely recommend to friends and family. Thank you, Guys. Show details
Cleto Piani
Cleto PianiPerth, WA
  WA, Canning Vale

Customer Service

I went into the Canningvale store on Saturday morning the 25th February 2023 to ask some questions regarding my ezi-slat products I had bought in December. I am a Boilermaker with over 27 years' experience, so fabrication is second nature to me. But a young lady by the name of Morgan Sampson, not only answered my questions with confidence and a pleasant manner, but she was also able to recommend parts that I would need to finish off my gates. Morgan not only did you impress me, but Stratco should be grateful that they have an employee with your talent, skill and confidence. I really appreciate all your help.
Kind regards
Cleto Piani Show details ·  1
Dan
DanPerth, WA
  WA, Canning Vale
Stratco
Stratco   DM   
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Hi Dan, I am sorry to hear about your experience at our store. I will look into this further for you. Thank you

Happy Customer
Happy CustomerPerth, WA
  WA, Canning Vale

Always Exceptional Service

I send through my orders to Kylie Honey, who is always prompt to reply with an accurate quote. Her customer service is exceptional, you don't often get service like this anymore. Thank you Kylie!!! Show details ·  1
Carol donaugh
Carol donaughPerth, WA
  WA, Canning Vale

Service

Went to stratco canningvale on Easter Saturday to pick up a few items for a project. It was busy a lot of people waiting to be served. All staff had greeted me and asked if I needed any assistance. Ash (Ashleigh) was particularly helpful, she did tell me she was new and still learning. But she was very helpful and patient with myself, even helped load my goods into the car. Was a pleasant experience. Will definitely return. Show details ·  1
Customer Service
Gaz711
Gaz711Perth, WA2 posts
  WA, Canning Vale

Waste of time and money

Waste of time and money, shed ordered in September, paid in full. Still waiting for it to be installed.
Constant excuses given.
Now the components are sitting on the front lawn and still waiting for the install.
I will not be using them again for anything Show details
Stratco
Stratco   DM   
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Hi there, thank you for providing your feedback. I am sorry to hear you had this experience with Stratco, it is disappointing. Contact will be made shortly to discuss this further. Regards, Annabelle

Ben
Ben3 posts
  WA, Canning Vale

Overpriced shed, quality isn't much better than Bunnings

Not happy with the quality of the materials. The shed was nearly 3 times more expensive than the equivalent Bunnings shed but quality wasn't allot different. It wasn't easy to construct and in hindsight I would pay a tradesman to build one from scratch for the amount Stratco charges for a basic shed. Show details
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Stratco
Stratco   DM   
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Hi Ben, thank you for providing your feedback. I am sorry to hear you had this experience with a Stratco product. Contact will be made shortly to discuss this further. Thanks, Annabelle

RWI
RWI2 posts
  WA, Canning Vale

Nice looking shed

I bought a Stubbie Shed 3m x 3m. The sales person Kylie was very efficient and helpful. I erected it myself and had to clarify a couple of items on the "How to Build it document" - Kylie was helpful again.
The instructions were quite well written and relatively easy to follow. It did really need two persons to build it but I managed the majority of it on my own. The shed looks very impressive and sturdy.
My only disappointment is the paint finish on the roof and wall cladding. It scratched very easily, not as strong as Colorbond and in fact a couple of sheets were quite badly scratched when I opened the box. Show details ·  1
Product Quality
Customer Service
Timeliness
Rates and Fees
Hi.p
Hi.p2 posts
  WA, Canning Vale

Can’t be bothered informing tradesmen of delays

Told the wait for an order was 2 weeks
Then called up to see progress and it had been delayed 6 weeks due to supply issues for a product that could be substituted
Leaving a house with out a roof
Gyprock plasterers booked in
And huge delays in building project.
A phone call would of been nice… Show details
Customer Service
Timeliness
Stratco
Stratco   DM   
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Hi there, thank you for providing your feedback. I am sorry to hear you had this experience with Stratco Canning Vale. I have sent you a message to discuss this further. Regards, Annabelle

wheels
wheelsPerth, WA3 posts
  WA, Canning Vale

Great little shed - pretty tough

I bought a 2.40 X 1.5m (approx) garden shed ( my third one from these guys over 10 years )and erected it myself the job was OK - but now 3 years later we had to move it 3 times for back yard renovations and I thought it would fall apart-but it took a fair bit of punishment-twisting and dropping by tradies and also it has been in salt air - last 3 years and it still looks brand new - great products these garden sheds.
My only challenge at Stratford is to get someone to help me with a pergola- just can’t seem to jag a person to help with that. Show details ·  1
Customer Service

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Contact info for Stratco WA, Canning Vale

Mon7:30 am - 4:30 pm
Tue7:30 am - 4:30 pm
Wed7:30 am - 4:30 pm
Thu7:30 am - 4:30 pm
Fri7:30 am - 4:30 pm
SatClosed
SunClosed

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