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Stratco WA, Malaga

Stratco WA, Malaga

4.6 from 22 reviews

Reviews

4.6

22 reviews
5
(16)
4
(5)
3
(0)
2
(1)
1
(0)
  • Product Quality
    4.7 (19)
  • Return Claim MadeYes (0) · No (21)
  • Customer Service
    4.7 (20)
  • Timeliness
    4.3 (11)
  • Job Satisfaction
    3.0 (2)
  • Rates and Fees
    4.2 (10)
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Nathan

NathanPerth, WA

Multiple parts missing poor customer service

published
Customer Service
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationMalaga
See all answers
1 comment
Stratco
Stratco A.Stratco

Hi Nathan, I am sorry to hear you have had this experience with Stratco. I will be passing this feedback onto the store. Please email me at contact@stratco.com.au if you would like to discuss this further. Regards, Annabelle

Brad W

Brad WPerth, WA

  • 2 reviews

Although were very busy when I called in, the staff member attended to my request promptly

published

I think I dealt with Doug at Malaga. He was very helpful in organising my purchase of a shed. I picked up the shed a little later and was happy with my time there

Customer Service
Rates and Fees
Product Quality
Timeliness
Return Claim MadeNo
Store LocationMalaga WA
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The reviewer stated that an incentive was offered for this review

Darren

DarrenPerth, WA

Good service and product

published

Received good customer service in getting what i needed for the project i was doing at home.
I was also pleased with the help I was given picking up my order.
Staff are generally helpful and friendly.

Customer Service
Rates and Fees
Product Quality
Timeliness
Return Claim MadeNo
Store LocationMalaga
See all answers

The reviewer stated that an incentive was offered for this review

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Jackie

JackiePerth, WA

Friendly Customer Service

published

We were very pleased with the customer service we received. The staff member was very helpful searching for a particular item and advising us on the time frame of delivery. We were also pleased with the help we were provided picking up our item.

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationMalaga
See all answers

The reviewer stated that an incentive was offered for this review

Good service and product

published

Very happy. Was served straight away and received the product I was after. The staff member was very knowledgeable and researched the price thoroughly. A text message was sent when the product was ready for pickup

Customer Service
Rates and Fees
Product Quality
Timeliness
Return Claim MadeNo
Store LocationMalaga Stratco
See all answers

The reviewer stated that an incentive was offered for this review

Great service

published

I wanted a product that was out of stock. He was able to order it in and I received a phone call and text message when it arrived quicker that expected.

Customer Service
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Ivor

IvorPerth, WA

great customer service

published

While in store I nearly bought the wrong product. The very attentive staff member advised me of my error and pointed towards the item I required. Couldn't ask for better customer service

Customer Service
Rates and Fees
Product Quality
Timeliness
Store LocationMalaga WA
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The reviewer stated that an incentive was offered for this review

Neville27

Neville27Perth, WA

  • 2 reviews

Great service

published

Totally seamless experience for my purchase of patio materials. Staff were very helpful and knowledgeable. They even offered assistance with loading and also advice on how to stack them on the roof rack.

Customer Service
Rates and Fees
Product Quality
Timeliness
Return Claim MadeNo
Store LocationMalaga WA
See all answers

The reviewer stated that an incentive was offered for this review

Jamo

JamoPerth, WA

Customer Experience WOW

published

Went to purchase a shed at Stratco in Malaga. I was thrilled with the positive energy from the team. Customer experience was amazing from the service to good quality products & competitive price was perfect! Thank you Stratco Malaga team we will be back.

Customer Service
Rates and Fees
Product Quality
Timeliness
Return Claim MadeNo
Store LocationMalaga
See all answers

The reviewer stated that an incentive was offered for this review

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Great service

published

Doug from Stratco was frendly with good product knowledge re the installation of downpipes i had purchased - Followed up with a phone call on info and availability of table and chair setting i had enquired about

Customer Service
Rates and Fees
Product Quality
Timeliness
Return Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review

RGM

RGMPerth

  • 2 reviews
  • 1 like

Great Service

published

I really appreciate the service I received at Malaga store. Staff was very informed and very helpful. Gave me good advice on the products I was looking at, great sale price too!

Customer Service
Rates and Fees
Product Quality
Timeliness
Return Claim MadeNo
Store LocationMalaga WA
See all answers

The reviewer stated that an incentive was offered for this review

Paul

PaulPerth, WA

Excellent knowledgeable and honest service.

published

Doug was so helpful and mentioned all facets of the custom made gate we were ordering. We noted the friendly helpful nature of all staff. Will definately return to Stratco.

Customer Service
Rates and Fees
Timeliness
Return Claim MadeNo
Store LocationMalaga
See all answers

The reviewer stated that an incentive was offered for this review

Kaye

KayePerth, WA

Crates

published

I purchased some plastic crates from the Malaga store, unavailable elsewhere and exactly what I needed. They have the most knowledgable and friendly staff and easiest parking in my area.

Return Claim MadeNo
Store LocationMalaga WA

The reviewer stated that an incentive was offered for this review

Slat fencing success

published

I received excellent support from the staff (Adrian) at the Malaga store. He appeared to be very interested in understanding the way I needed to use slat fencing and posts to secure our laundry area. Adrian made some suggestions that were very useful towards completing the job. Very happy with the outcome.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMalaga WA
See all answers

The reviewer stated that an incentive was offered for this review

Samsam311

Samsam311Perth, WA

Great item

published

Very happy with the staff at Malaga Straco especially Doug he went above and beyond to get us another ceiling fan from another store. 10/10 will definitely use them again.

Product Quality
Return Claim MadeNo
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Knowledgeable staff

published

Recently went with a friend to purchase a 5m Length of Guttering. After putting it on a SUV roof rack(with attached trailer)..were advised that it was an illegal carry by WA law(exceeded vehicle by 1M...and use of Trailer superfluous). Had to settle for a 3.6 different gutter profile to comply with Road Rules.. If seen by the Police...could have been an expensive 'gutter'

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMalaga WA
See all answers

The reviewer stated that an incentive was offered for this review

Great service

published

We recently bought a gable roofed garden shed and the staff were great at listening to what we were after and meeting our requirements and making suggestions on what we needed, would definitely shop here again

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMalaga
See all answers

The reviewer stated that an incentive was offered for this review

Cablero

CableroPerth, WA

  • 2 reviews

Great Shopping Experience!

published

The staff are friendly and very knowledgeable, helping out as much as they can. Made some good suggestions which we followed with no regrets :) They even helped me to load my

Customer Service
Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Jigar

JigarPerth, WA

Staff is very supportive n helpful.

published

I was went for some home stuff and had worry about products. One of the staff member help me in such great manner plus give me stratco membership card.
Thank you

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMalaga
See all answers

The reviewer stated that an incentive was offered for this review

Joemei

JoemeiPerth, WA

Met our expectations

published

Doug at the Malaga store was very helpful and knowledgable with our requirement of a garden shed. The installers were on time and all went nice and smooth. I'm really happy with the finish and sturdiness of the product, thanks.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMalaga, Perth WA
See all answers

The reviewer stated that an incentive was offered for this review

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