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Stratco WA, Mandurah

Stratco WA, Mandurah

4.2 from 20 reviews

Reviews

4.2

20 reviews
5
(13)
4
(2)
3
(2)
2
(1)
1
(2)
  • Product Quality
    4.5 (18)
  • Return Claim MadeYes (2) · No (16)
  • Customer Service
    4.6 (19)
  • Timeliness
    4.3 (15)
  • Job Satisfaction
    5.0 (3)
  • Rates and Fees
    4.2 (13)
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Glen

Glen

  • 2 reviews

Stubbie Shed

published

Ordered a 4 x 3 Stubbie Shed that had a few variations staff couldn't be more helpful, shed arrived on projected date, assembly was easy as per instructions, everything fitted perfectly, lots of comments on the quality and strength of design, very happy with end result.

Fully recommend the Mandurah staff and the Stubbie shed.

Thanks Stratco

Customer Service
Rates and Fees
Product Quality
Timeliness
Return Claim MadeNo
Store LocationMandurah WA
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Liam Z.

Liam Z.Peel, WA

  • 3 reviews

Great store

published

Excellent customer service every time I go in. Was a quick turnaround when needed to order something in That wasn’t in the store. Highly recommend the mandurah store. Thank you.

Customer Service
Rates and Fees
Product Quality
Timeliness
Return Claim MadeNo
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The reviewer stated that an incentive was offered for this review

BBQ Gear

published

the products they have were great n store layout n staff all freindly n helpful
the great items they have
the pricing of products
its a pleasure to go there n they make u feel welcome

Customer Service
Product Quality
Timeliness
Return Claim MadeYes
Store Locationmandurah wa
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The reviewer stated that an incentive was offered for this review

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RosieM

RosieMPeel, WA

Samantha has given me remarkable service, thanks Samantha

published

We have really appreciated the service we have received from the Mandurah store. We would not hesitate to recomend them to our friends. The delivery time has been accurate and our in store assistance has been great.

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationMandurah WA
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andrew

andrewPerth, WA

Great Expereience

published

Made the whole process of purchasing a new patio easy and simple to understand, great help in colour and stype and always happy to help where ever possiable. I would recommend to anyone as best in the business.

Customer Service
Rates and Fees
Product Quality
Timeliness
Return Claim MadeNo
Store LocationMandurah (Nic was amazing)
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Paul  R Henry

Paul R HenryPeel, WA

  • 9 reviews

Customer Service

published

Last three times I visited Stratco Mandurah had to wait far too long to be served. 10 -15 minutes. Last time several staff sitting at their desk but did not get up to serve waiting customers

Customer Service
Rates and Fees
Product Quality
Timeliness
Return Claim MadeNo
See all answers
3 comments
Stratco
Stratco A.Stratco

Hi Paul, I am sorry to hear you have had this experience with Stratco. Can you please send your contact details to contact@stratco.com.au so that we can discuss this further? Regards, Annabelle

Paul  R Henry
Paul R Henry

Hi Annabelle
Not normally a complainer but thought this may be beneficial to Stratco to hear my experience. Happy to talk my tel no. 0895842844. Cheers Paul

Stratco
Stratco A.Stratco

Thank you Paul, we will be in contact shortly. Regards, Annabelle

The reviewer stated that an incentive was offered for this review

Jack

JackPerth, WA

  • 3 reviews

Very happy!

published

The customer service was great, I like the quality of your product as well, I like the fact that it's all pre-cut, pre-pressed. I like the fact that it's a c-channel truss, rather than just a little tinny frame. Overall I was just quite impressed

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationMandurah
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Julie M.

Julie M.Peel, WA

Excellent service

published

I purchased I shed and the process was made easy thanks to the staff and the shed builders. I was kept informed and I am very happy with my finished shed

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationMandurah WA
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Very helpful staff

published

Each time I have been into stratco the staff have been very helpful . The item I wanted wasnt out on the floor yet and they went searching for it out the back , then took it out to my car and even put it in my car for me . I will always go to stratco above another store

Customer Service
Rates and Fees
Timeliness
Return Claim MadeNo
Store LocationMandurah
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The reviewer stated that an incentive was offered for this review

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Very Disappointing follow up

published

Despite a very good intial visit follow up action was atrocious and rude. Several phone callls to the store and mobile number provided went without reply. An email requesting follow up also went without reply. Apparently the email stating no phone calls had been replied to was regarded as 'blunt' a farcical excuse for inept and lazy follow up service. Not happy.

Customer Service
Rates and Fees
Product Quality
Timeliness
Return Claim MadeYes
Store LocationMandurah
See all answers
3 comments
Stratco
Stratco A.Stratco

Hi, I am sorry that you have had this experience with us, if you would like to discuss further please contact me at contact@stratco.com.au so I can further assist you. Kind regards Natasha

QBRockingham
QBRockingham

Yes please would be very keen to show you the email and get some assitance in purchasing materials for upcoming works.

Stratco
Stratco A.Stratco

Thank you, look forward to being able to help. Kind regards Natasha

Joy

JoyPerth, WA

  • 2 reviews
  • 1 like

Jut love this fencing kit

published

The staff are fantastic at Mandurah Stratco so helpful we bought a quick screen plus kit and we just took our measurements in and they did the rest, drew up plans for council, quotes for materials and delivery. The fence looks great and my husband has got some many compliments from neighbours and even strangers walking past as he was putting it up. Everyone thinks it looks great so I tell them where to get it from and how helpful everyone is. We also bought material from the outback range to construct a pergola round the back, that was delivered all easily as well.

Customer Service
Rates and Fees
Product Quality
Timeliness
Store LocationMandurah
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The reviewer stated that an incentive was offered for this review

Eugene

EugenePerth, WA

Competitive and helpful

published

I bought a custom designed patio from Stratco Mandurah. They were very helpful right from the start firstly with their pricing then with advice and tips. They offered flexibility on delivery needs I had and were knowledgeable both with their product and install advice.

Customer Service
Rates and Fees
Product Quality
Timeliness
Return Claim MadeNo
Store LocationMandurah Western Australia
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The reviewer stated that an incentive was offered for this review

Donna

DonnaPerth, WA

Pleasant Surprize

published

I purchased the Corona SX-B22A Kerosene Heater and couldn't be happier, apprehensive at first especially being a gravity feed fuel system but quickly realised it was a very safe and user friendly unit

Customer Service
Product Quality
Timeliness
Return Claim MadeNo
Store LocationMandurah WA
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The reviewer stated that an incentive was offered for this review

Ronaldo

RonaldoPerth, WA

  • 11 reviews
  • 4 likes

Stratco are very good at what they do.

published

I have been a regular customer of Stratco for many years in Melbourne and always found them to be a reliable supplier. Recently relocating to the Rockingham area I expect that I will be purchasing many items from the Stratco Mandurah store.

The reviewer stated that an incentive was offered for this review

Cathy

CathyPerth, WA

Excellent service at branch level

published

Ordered a patio at Mandurah and Bev was superb- helpful knowledgeable and patient.
Three weeks delivery as standard? Really? Not impressed but heyho ... we waited.
On delivery day, no phone call or email to remind us that delivery was coming and an approx time so I had to call and ask...
Patio arrived- miserable driver- didn’t actually speak to us just dumped it and drove off.
No instructions - no video on line - basically a giant jigsaw puzzle without a picture.
Wrong brackets sent- sorted by Bev but I still had to drive to Mandurah and back.
Patio very good once we worked it out.
Straco Mandurah 5 stars - everything else 2 stars

Customer Service
Rates and Fees
Product Quality
Timeliness
Return Claim MadeNo
Store LocationMandurah
See all answers

The reviewer stated that an incentive was offered for this review

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Paul

PaulPeel, WA

Handi-Mate Shed Nightmare

published

When I told my friends I’d bought a Stratoc shed they all said good luck with that.
Bought a handi-mate shed, hated every second of building it. Pieces missing, instructions not as clear as they could be. Ended up throwing away the instructions going to the store and taking pics of the display shed and building it my own way.

But it’s up now and is solid.

Customer Service
Rates and Fees
Product Quality
Timeliness
Return Claim MadeNo
Store LocationMandurah
See all answers

The reviewer stated that an incentive was offered for this review

Bushy

BushyPerth, WA

Great service.

published

Knowledge and service was excellent. Happy and helpful staff, only downfall was bought a white gate and had to have a special size panel made to suit. The panel came well within the time period but when installed it was surf mist and not white, not sure how colours got mixed up as all was done on the same order. Also one of the gate slats had a damaged end. But 5 stars for the staff.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMandurah, WA
See all answers
1 comment
Stratco
Stratco A.Stratco

Hi Bushy, I am sorry to hear that you have had this experience with Stratco. Could you please send your contact details to contact@stratco.com.au so that I can look into this for you? Regards, Annabelle

Marianne

MariannePeel, WA

  • 3 reviews
  • 1 like

At this stage we are not happy with it.

published

At this stage we only have a concrete slab which Tony and his crew have done an excellent job. We are looking forward to the shed being delivered tomorrow and the assembly commencing on Monday. Kind regards Ian & Marianne

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMandurah
See all answers
3 comments
Stratco
Stratco A.Stratco

Hi, I am sorry you have had this experience with us, I would like to follow this up for you are you able to send me your contact details to contact@stratco.com.au. Kind regards Natasha

Marianne
Marianne
Stratco
Stratco A.Stratco

Hi Marianne, thank you for the update on your experience with us, it is great to hear that Ralf was able to assist you swiftly. Enjoy your new shed. Please let me know if there is anything further I can assist you with. Kind regards Natasha

The reviewer stated that an incentive was offered for this review

Paul W.

Paul W.Peel, WA

Excellent service.

published

Great price and service when purchasing a heat strip heater, excellent help when looking for fence clips as they knew exactly where they were and the type that i needed. Great work Stratco staff mandurah.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMandurah
See all answers
Leanne G

Leanne GPerth, WA

Friendly knowledgeable service

published

Went to buy some colourbond sheets for our fence and was thrilled to be served by a really nice, friendly knowledgeable man. Great service and range In stock so could get on with the job.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMandurah
See all answers
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