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Student Flights
AlexPerth, WA
DO NOT book with Student Flights
I booked a holiday with Student Flights Witfords back on 22/2/19 going to Bali for a friend's wedding.
I had told the lady to book accommodation Tuesday 3rd to Sunday 8th September with the wedding being held at the Pandawa Beach Villas and Resort.
Her first email back stated that " The hotel where the wedding is being held is actually on a different island to the main part of Bali. I have included ferry's to get to the island 'Gili T' but the boat departs in the morning you will need to spend 1 night in the main part of Bali before heading ov...Read more
1 comment
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NingSydney, NSW
Very terrible experience
I cancelled my flights via phone on Aug 2, and the staff said I will receive my refund in 3~5 business day, which should be Aug 8. I didn't receive my refund on Aug 8, so I dialed the phone number again. The staffs said "we've already proceeded the refund, you can get your refund before Aug 10. On Aug 10, I didn't get the refund, so I dialed the number again. The staff said " you should wait until Monday (Aug 12), and ask your bank to see the transaction history." On Aug 12, I haven't got the refund. I went to my bank to ask my transaction hi...Read more
story, the bank said"student flight didn't proceed the refund." So I dialed the number again. The staff said "you have to wait until Aug 15." Every staff on the phone told me the different things. I have already waited for a long time, and have not receive my refund. I booked the ticket through website. I went to the real student flight store. They said the flight that was booked on website can only seek help from customer service phone number. The staffs in real store don't have the access of on-line booking. I think this policy is wrong. It's not friendly to customer. This policy make customers feel hopeless. Because when I cannot gain help from phone service, I need to seek real stores for help. I wrote a complaints letter to student flight. On August 12 night, team 7 leader phoned me to explain why my refund delayed and provide helpful & sincere assistance, which is good. However, Customer relations' staffs have unfriendly attitudes and are very impatient.1 comment
Flight Centre C.Student Flights
Hi again Ning,
I am sorry to hear that you had these issues and the processes made for a frustrating experience for you, this is certainly not what we expect for our customers. ... Read more
I am very glad to hear that the website customer service team were in contact and have sorted the issues out for you. We take feedback very seriously and are always looking to improve. I will pass your feedback on to all relevant departments. We do hope you will consider booking with Student Flights again in future. Kind regards, Rosie.Similar opinion? Write a review on ProductReview.com.au!
Valerie O.Western Australia
- 3 reviews
- 2 likes
Customer Service SF Perth, Australia
One of the best customer service experiences in Perth. Thank you David from SF Joondalup for your enthusiasm and professional attitude. I booked our S Korean flights and got a student discount. It was a pleasure to deal with.
1 comment
Flight Centre C.Student Flights
Hi there Valerie,
This is such wonderful feedback.... Read more
Thank you for taking the time to share it. It sounds like David has provided exceptional service. It would be my pleasure to pass your compliments onto David as well as his respective area manager for extra recognition. Hope you have a good day and your holiday is nothing short of amazing! Best regards, Felix.Similar opinion? Write a review on ProductReview.com.au!
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wasdwaGreater Melbourne (Inner), VIC
- 2 reviews
whaat a terrible service
booked a flight with Rex , the customer service is so poor he was practically falling asleep while talking to me and i was waiting waayy longer than i needed to!!!
1 comment
Flight Centre C.Student Flights
Hi There,
We are very sorry to hear this feedback.... Read more
If you could kindly forward the details of where you made your enquiry to social@studentflights.com.au we would be happy to investigate this further. Thank you, MichaelSimilar opinion? Write a review on ProductReview.com.au!
Feel like we have been robbed.
My Girlfriend and I booked a trip but due to personal reasons we are unable to go the dates that we had booked.
We explained this to our travel agent and tried to change flights/dates.
On top of the $1600 each we had already paid for these flights we were then quoted another $1000 each to change our flights, we asked for other options and his suggestion was to just forfeit our tickets and buy other flights for $900-$1000 each.
We had questions and still haven’t received any emails replying to our queries and it’s now been 6 days.
Really poor service and were left not knowing what we can do, want our money back.
1 comment
Flight Centre C.Student Flights
Hi Joel,
We can understand your disappointment when it comes to amendment fees.... Read more
Student Flights terms and conditions are outlined on both our website and the invoice that customers sign off on when making a booking. The fees are as follows: Changes to Domestic/Trans-Tasman bookings will incur a fee of $30 per passenger per booking in addition to supplier fees. Changes to International bookings (excluding Trans-Tasman bookings) will incur a fee of $75 per passenger per booking in addition to supplier fees. In most cases the airline will also have a change fee and require any difference in fare from the old to the new fare to be paid as well. The new fare must be of equal or higher value. I would be happy to look into this matter further for you if you can kindly email the booking details to social@studentflights.com.au. Kind regards, MichaelSimilar opinion? Write a review on ProductReview.com.au!
ErinPerth
- 2 reviews
commission...
Every single hotel the lady offered me was at least $100-$300+ more expensive than what I’d found online for the exact same room! do your research!! currently saving myself approx $1000+ on booking.com....
1 comment
Flight Centre C.Student Flights
Hi Erin,
We will always strive to have the best possible price available and is disappointing disappointing to see you have had this experience... Read more
Please feel free to email social@studentflights.com.au and I will be happy to address this accordingly. Kind regards, MichaelSimilar opinion? Write a review on ProductReview.com.au!
Eli
- 3 reviews
- 2 likes
So poor. Terrible service fees
My partner moved her flight 5 days backwards to arrive at the same time as me. She was charged $150 to transfer the flight to an earlier time and received no refund for the pre-booked flight. A flight to the same destination is far less than $150 through other airline companies. Will never be using this service again.
2 comments
Flight Centre C.Student Flights
Hi there Eli,
Sorry to hear that you are unhappy with these fees. ... Read more
Student Flights terms and conditions are outlined on both our website and the invoice that customers sign off on when making a booking. Our change fees are as follows- Changes to Domestic/Trans-Tasman bookings will incur a fee of $30 per passenger per booking in addition to supplier fees. Changes to International bookings (excluding Trans-Tasman bookings) will incur a fee of $75 per passenger per booking in addition to supplier fees. In most cases the airline will also have a change fee and require any difference in fare from the old to the new fare to be paid as well. Unfortunately, airlines do not allow the new flight to be changed to a fare of lower value. I would be happy to look into this matter for your partner if she emails her booking details to social@studentflights.com.au. Kind regards, Rosie.Thank you Rosie,
As the flight has not happened yet, we will email you seeking to rectify this issue.
Thanks again.
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UnhappychapSydney, NSW
Absolutely pathetic!
We booked flights back in February, we have just received the itinerary as we leave in 5 days.. The dates are not the correct ones that we stated, in fact the agent had us to come back on the day before we were supposed to which is the day of the memorial/birthday we were going over for! Not only do we now have to pay $800 extra for THEIR stuff up, we also have to change hotels.
The flights were stuffed up but the accomodation was set for the original day we were meant to come back, how does that work?
2 comments
Flight Centre C.Student Flights
Hi there,
Sorry to hear you have had this experience with one of our stores and I would be happy to look into this for you. ... Read more
Please email your booking details to social@studentflights.com.au and I will address accordingly. Kind regards, Rosie.I have emailed you,
Thank you.
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Not great
I tried to book one of their 'deals' on flights a few times. Travel agents ignored my request for the deal (I even quoted the deal number) and quoted me flights which were $400 or $500 more expensive. After a bit of run around I was told the deal is booked out for the dates I wanted. That's fine but just tell me upfront so I don't waste my time.
In addition the flights they quoted for were more expensive than if I bought them directly through the airline. Don't waste your time. I found better prices using Google flights in 5 minutes flat.
1 comment
Flight Centre C.Student Flights
Hi there Jillian,
It is very disappointing to see you have had this experience. ... Read more
Please feel free to email social@studentflights.com.au and I will be happy to address this accordingly. Kind regards, Rosie.Similar opinion? Write a review on ProductReview.com.au!
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Unhappy66AU
- 50 reviews
- 77 likes
- Verified customer
Great follow up service
Initially had an issue with my booking though I must say the follow up and attention to detail on customer satisfaction has impressed me. I have faith in using SF going forward as I know I have a dedicated team to assist should I need it. Thank you.
3 comments
Flight Centre C.Student Flights
Hi there Unhappy66,
My name is Felix McNamara.... Read more
I am the team leader of Student Flights social media community management. If you could please email me at: social@studentflights.com.au - along with your Student Flights booking reference as well as your best contact phone number; that would be most helpful. I shall be happy to assist in investigating your concerns further, once I have this information. Best regards, Felix.Flight Centre C.Student Flights
Hi there again Unhappy66.,
I must apologise for the delay in my response. It seems your emails have been quarantined automatically by my email account.... Read more
I can now confirm receipt and action of your email. Best regards, Felix.Flight Centre C.Student Flights
Hi Unhappy66,
That is fantastic to read. It delights us that your confidence has been restored in Student Flights and we look forward to assisting your future travel plans.... Read more
Kind Regards MichaelSimilar opinion? Write a review on ProductReview.com.au!
SerinaSydney, NSW
- 2 reviews
I'm sincerely confused by all the low ratings
I booked a group trip to Japan and Hong Kong for my birthday with a group of my friends and the moment we arrived at student flights we were handled so well the agent was able to secure us a deal where as long as we made our deposits we could pay the remainder of the flight by the end of the month. Our flights were only $700 return during quite a peak season and it was with Cathay pacific, we were offered much lower fairs but the sales rep did inform us that those fairs were not inclusive of baggage and we would be spending more money by adding...Read more
baggage he was not wrong for 20kg baggage it was an extra $180 meaning the $620 airfares we saw were actually $800 and Cathay came with 25kg baggage direct to Japan and a 7kg carry on which was perfect for 2 days clothing for Hong Kong. Not to mention the travel agent saved us an additional $130 by starting our trip off in Nagoya when we were planning to end it in Nagoya he compared the rates ( I also compared them on my phone at skyscaner just to make sure i wasn't getting scammed ) and he was completely right and the $130 we saved we all were able to purchase a bullet train ticket straight to Tokyo with from Nagoya! Lastly, I had to change my flight me and my boyfriend at the time were meant to fly from japan to the Philippines together whilst all my friends returned back to Sydney the night before we flew out we split up and I needed to return to Sydney with my friends, I rang student flights from Japan and explained to them I requested to be on the same flight as my friends as it was the night before i saw the rate for the one way fare online as $800 at that point I thought I'd be traveling to Philippines alone as I couldn't afford $800, thankfully I only had to pay a $200 change fee and they placed me on the same plane and allocated me a seat right beside my sister with less than 24 hours till that plane took off! I honestly had such a great experience with student flights and i would 100% return there, from all the negative reviews the one thing that seems consistant is either something occurred that was out of a travel agents reach aka airport loss of baggage, maximum capacity for last minute stays, cancelation of a tour by a tour company or you requesting a fare from a reseller when student flights works directly with the airline..? etc etc and from my own experience I know an agent is always available no matter where in the world you are 24/7 for assistance.1 comment
Flight Centre C.Student Flights
Hi there Serina,
This is such great feedback!... Read more
Thanks so much for taking the time to share it. It sounds like our consultant understands the importance of true customer care and I'm sure will look forward to helping you with all your future travel needs. Hope you have a wonderful day! Best regards, Felix.Similar opinion? Write a review on ProductReview.com.au!
Rhiannon W.South East Queensland, QLD
If I could rate lower, I would!
Student Flights, on the outside, looks extremely reputable and extremely cheap - what a great way for a uni student to afford a holiday! But, after booking a relatively cheap trip to Melbourne, all of a sudden I was greeted with over $150 of excess charges. A not-so-cheap trip with a low-cost airline and a cheap hotel suddenly becomes the same price as a trip where I could've paid for a much better airline and hotel. Customer service isn't too great either - their focus is trying to make their brand look good, and won't give out refunds. Be careful and if you decide to go with these guys, check EVERY detail. My advice? Don't go with Student Flights. Book your trip outright, and you'll save yourself a whole lot of worry and cash.
2 comments
Flight Centre C.Student Flights
Hi there Rhiannon,
My name is Felix McNamara.... Read more
I am the team leader of Student Flights social media community management. This is certainly not the experience we envisage for our customers. It would be my pleasure to help you. If you could please email me at: social@studentflights.com.au - along with your Student Flights booking reference as well as your best contact phone number; that would be most helpful. I shall be happy to assist in investigating your concerns further, once I have this information. Best regards, Felix.Thank you but no thank you Felix. Student Flights has already “attempted” to resolve my issue, and of course, they just gave me $50 to use for next time.
I really don’t want to submit myself through any more stress.
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Phil
- 2 reviews
- 1 like
Low standard of service and low quality suppliers
Booked a tour as part of an overseas holiday. Supplier cancelled the tour and no alternatives were available at the last minute. Booking was then subject to cancellation fees. Book your tours and flights directly or choose another travel agency.
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Price Beat!!!
I called up to Student Flights and confirmed they do price beat. Therefore, I went to the centre, and they requested me to shown them the website (Aunt Betty or BYOJet) which lower fares than Student Flights in order to process the purchase. Before that I checked in airline website which there are still have 5 seats left at this fare. FYI, my booking is for 3 passengers. Ideally I should be able to get my booking at this lower fare. So I asked the staff (who is not friendly at all) to proceed for the booking. After awhile, she told me that the ...Read more
Aunt Betty website the fares are increased now. And the staff tried to convince me to buy directly from Student Flights which is cheaper than Aunt Betty now. I just curious why the fares were suddenly increased at the moment I wanted to make the purchase. So, I refused to purchase. After few days later, I checked the fare directly from the airline website again. The lower fares on my selected travel date has 5 seats left again. Therefore, I checked in Aunt Betty again. The fare displayed was the lower fare that I wanted to purchase on last few days. Again I went to Student Flights as they do price beat as what they promised. Once again the same thing happened when I wanted to proceed the purchase. I was told the fare was increased. And now only I knew how they did the beat price. They login to their system and make the reservation for 3 passengers based on Student Flights fare. So 3 seats have reserved. After that only accessed to Aunt Betty website and entered 3 passengers for the selected travel date. Of course Aunt Betty will show higher fare for 3 passengers. As in the airline website is showing 5 seats left, so after Student Flights have reserved 3 seats. Only left 2 seats. If I checked in Aunt Betty again definitely it will show me at higher fares as there were only 2 seats left at the lower fare now (I believe all booking system are linked and get up-to-date information). So, just wonder is this is a fair and correct process for price beat? I’m really disappointed to Student Flights. This is my first time try to book from Student Flights and will be my last time.Similar opinion? Write a review on ProductReview.com.au!
Bianca
- 2 reviews
Never Book With Student Flights
I booked with student flights and its taken me time to write a review but the girl who convinced us to book went on about how she would party every weekend and get no sleep - should have been the first sign - since then I've been moved on to a new agent - legit have had no contact with him about anything besides a generic email - flights that should have cost $900 per person since somehow all these deals are out ended up costing me nearly 4 grand for 2 people - I hate student flights - book it yourself - honestly the travel agent would annoying...Read more
the crap out of me over message to book hotels when I found them for cheaper myself - guessing she wanted coms to party on the weekend - disgusting company - To Top It Off I receive an email about flight change - call the company and get told the travel agent is at home and I can't be helped til his back in the office - so I had to beg for him to tell me what changed LOLSimilar opinion? Write a review on ProductReview.com.au!
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If I could rate them lower I would
Very poor customer service. All they care about is the commission! People on the phone were rude and not empathetic at all. Never Again!
Dont take the risk the will exploit you!
1 comment
Flight Centre C.Student Flights
Hi there Darryl,
Sorry to see you have had a poor experience. ... Read more
Please feel free to email social.media@flightcentre.com.au with your booking details and specific details of the incident, I will be happy to address accordingly. Kind regards, Rosie.Similar opinion? Write a review on ProductReview.com.au!
- Verified customer
Worst customer service ever
1. First 24 hours in Japan:
2. I arrive in Narita airport. Luggage goes M.I.A. I am told it is still in Sydney. Attendant suggests I make my own way to Hakuba in the middle of winter in only a dress and stockings. They will send the luggage 'when it's ready'. She shows me a Google maps instruction of taking 3 different trains and two buses to get there in under ten hours. It is close to midnight. Attendant later pages me over terminal two speakers. They've located my suitcase.
3. Miss my transfer to Hakuba because of 2. No assistance from oz...Read more
1 comment
Flight Centre C.Student Flights
Hi there Amy,
I am sorry to hear this has happened, this i certainly not ideal.... Read more
If you could forward your booking details by email to social@studentflights.com.au, I'll look into this for you. Kind regards, Rosie.Similar opinion? Write a review on ProductReview.com.au!
CynthiaSouth East Queensland, QLD
Don’t waste your time with this lot!!!! Misleading and useless!!!!
We booked through Sam Alexander who is the assistant manager at the George Street office in Sydney!! Worst decision ever!!!!!!!!!!!!!!!!!!!!!!
3 comments
Flight Centre C.Student Flights
Hi there Cynthia,
Sorry to see your post and to see you have had this experience. ... Read more
Please feel free to email social@studentflights.com.au with your booking details and your concerns and I will be happy to address them accordingly. Kind regards, Rosie.It’s a bit late. We are in Honolulu right now and fly out to Kauai tomorrow. Sam booked us on our 6am flight tomorrow morning without bags. So now we have to go and pay for our luggage to come with us... Read more
on the rest of our trip. Seriously, why would a travel agent book people onto flights without their bags? Could you help me understand? That’s an example of why we will never book with Student flights ever again. And we will be telling all our friends and family not to waste their time with your company!!!!!I received an email from Tash Anderson the General Manager of the George Street Sydney store and well, customer service is not their strong suit is it.
Thank you for confirming my thoughts on your poor customer service Tash!! ... Read more
Amazing workSimilar opinion? Write a review on ProductReview.com.au!
How to rip off students 101
Recently tried to book a flight to London during peak season through Student Flights believing that I would be able to get cheaper than average pricing due to the fact they seem to advertise discounted prices. Multiple times I received quotes $500+ pricing that I could easily find on Webjet which is another trusted flight provider. The last quote I received for a Qatar Airways flight ($3300) was $600 above the price ADVERTISED ON QATAR AIRWAYS WEBSITE - I'm sorry how is that even possible when the airline isn't even advertising that price. Decided not to bother and booked with Webjet with Virgin Airways for $2350. Definitely not bothering in the future.
1 comment
Flight Centre C.Student Flights
Hi there G Shim,
For more information as to our 'Best Price Promise' please follow this link: www.studentflights.com.au/best-price-promise... Read more
If you feel we haven't kept our promise, please reach out on email along with your booking details at: social@studentflights.com.au - I'll be only too happy to investigate the matter further on your behalf. Best regards, Felix.Similar opinion? Write a review on ProductReview.com.au!
LoiNoosaville
Student Flights, Best price?
Best price, rip-off and the same old thing they reply sorry but as we found out they don't give a care because they have ripped you and got your money. They are useless at organise transfers and accommodation. they book you in resorts that are in the middle of f nowhere make it sound so good and you are stuck there paying loads of money to go some where and food. Rip-off Student Flights
1 comment
Flight Centre C.Student Flights
Hi there Loi,
For more information as to our 'Best Price Promise' please follow this link: ... Read more
www.studentflights.com.au/best-price-promise If you feel we haven't kept our promise, please email further details to me at: social@studentflights.com.au - I'll be happy to investigate the matter accordingly. Best regards, Felix.Similar opinion? Write a review on ProductReview.com.au!
Questions & Answers
Emily Hillasked
Does anyone know what the interview process is like for Student Flights?
Is it similar to flight centre?
2 answers
The interview process is much worse avoid student flights!!!!!!!
Its exactly the same. You interview for the Flight Centre Travel Group and if they want to hire you they then sort you into which brand they think you'll be good at, Flight Centre, Student Flights, Escape Travel, Cruise About etc
Details
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Flight Centre C.Student Flights
Hi there Alex,
I am very sorry to see that you have had this experience booking with the Witfords store. ... Read more
Please email your booking and best contact to social.media@flightcentre.com.au and I will be happy to look into this matter for you. Kind regards, Rosie.