Student Flights

I booked a holiday with Student Flights Witfords back on 22/2/19 going to Bali for a friend's wedding.
I had told the lady to book accommodation Tuesday 3rd to Sunday 8th September with the wedding being held at the Pandawa Beach Villas and Resort.
Her first email back stated that " The hotel where the wedding is being held is actually on a different island to the main part of Bali. I have included ferry's to get to the island 'Gili T' but the boat departs in the morning you will need to spend 1 night in the main part of Bali before heading ov...

I cancelled my flights via phone on Aug 2, and the staff said I will receive my refund in 3~5 business day, which should be Aug 8. I didn't receive my refund on Aug 8, so I dialed the phone number again. The staffs said "we've already proceeded the refund, you can get your refund before Aug 10. On Aug 10, I didn't get the refund, so I dialed the number again. The staff said " you should wait until Monday (Aug 12), and ask your bank to see the transaction history." On Aug 12, I haven't got the refund. I went to my bank to ask my transaction hi...

One of the best customer service experiences in Perth. Thank you David from SF Joondalup for your enthusiasm and professional attitude. I booked our S Korean flights and got a student discount. It was a pleasure to deal with.

booked a flight with Rex , the customer service is so poor he was practically falling asleep while talking to me and i was waiting waayy longer than i needed to!!!

My Girlfriend and I booked a trip but due to personal reasons we are unable to go the dates that we had booked.
We explained this to our travel agent and tried to change flights/dates.
On top of the $1600 each we had already paid for these flights we were then quoted another $1000 each to change our flights, we asked for other options and his suggestion was to just forfeit our tickets and buy other flights for $900-$1000 each.
We had questions and still haven’t received any emails replying to our queries and it’s now been 6 days.
Really poor service and were left not knowing what we can do, want our money back.

Every single hotel the lady offered me was at least $100-$300+ more expensive than what I’d found online for the exact same room! do your research!! currently saving myself approx $1000+ on booking.com....

My partner moved her flight 5 days backwards to arrive at the same time as me. She was charged $150 to transfer the flight to an earlier time and received no refund for the pre-booked flight. A flight to the same destination is far less than $150 through other airline companies. Will never be using this service again.

We booked flights back in February, we have just received the itinerary as we leave in 5 days.. The dates are not the correct ones that we stated, in fact the agent had us to come back on the day before we were supposed to which is the day of the memorial/birthday we were going over for! Not only do we now have to pay $800 extra for THEIR stuff up, we also have to change hotels.
The flights were stuffed up but the accomodation was set for the original day we were meant to come back, how does that work?

I tried to book one of their 'deals' on flights a few times. Travel agents ignored my request for the deal (I even quoted the deal number) and quoted me flights which were $400 or $500 more expensive. After a bit of run around I was told the deal is booked out for the dates I wanted. That's fine but just tell me upfront so I don't waste my time.
In addition the flights they quoted for were more expensive than if I bought them directly through the airline. Don't waste your time. I found better prices using Google flights in 5 minutes flat.

Initially had an issue with my booking though I must say the follow up and attention to detail on customer satisfaction has impressed me. I have faith in using SF going forward as I know I have a dedicated team to assist should I need it. Thank you.

I booked a group trip to Japan and Hong Kong for my birthday with a group of my friends and the moment we arrived at student flights we were handled so well the agent was able to secure us a deal where as long as we made our deposits we could pay the remainder of the flight by the end of the month. Our flights were only $700 return during quite a peak season and it was with Cathay pacific, we were offered much lower fairs but the sales rep did inform us that those fairs were not inclusive of baggage and we would be spending more money by adding...

Student Flights, on the outside, looks extremely reputable and extremely cheap - what a great way for a uni student to afford a holiday! But, after booking a relatively cheap trip to Melbourne, all of a sudden I was greeted with over $150 of excess charges. A not-so-cheap trip with a low-cost airline and a cheap hotel suddenly becomes the same price as a trip where I could've paid for a much better airline and hotel. Customer service isn't too great either - their focus is trying to make their brand look good, and won't give out refunds. Be careful and if you decide to go with these guys, check EVERY detail. My advice? Don't go with Student Flights. Book your trip outright, and you'll save yourself a whole lot of worry and cash.

Booked a tour as part of an overseas holiday. Supplier cancelled the tour and no alternatives were available at the last minute. Booking was then subject to cancellation fees. Book your tours and flights directly or choose another travel agency.

I called up to Student Flights and confirmed they do price beat. Therefore, I went to the centre, and they requested me to shown them the website (Aunt Betty or BYOJet) which lower fares than Student Flights in order to process the purchase. Before that I checked in airline website which there are still have 5 seats left at this fare. FYI, my booking is for 3 passengers. Ideally I should be able to get my booking at this lower fare. So I asked the staff (who is not friendly at all) to proceed for the booking. After awhile, she told me that the ...

I booked with student flights and its taken me time to write a review but the girl who convinced us to book went on about how she would party every weekend and get no sleep - should have been the first sign - since then I've been moved on to a new agent - legit have had no contact with him about anything besides a generic email - flights that should have cost $900 per person since somehow all these deals are out ended up costing me nearly 4 grand for 2 people - I hate student flights - book it yourself - honestly the travel agent would annoying...