Stylerunner

i ordered runners online and the size was too big. They refused to exchange it wasn't even asking for a return - ridiculous policy for an online store! Show details

Was sent the wrong product, returned it, sent the wrong product again, returned it, was told to go into the store, even though I had paid for postage not once but twice. The worst, buy from any other online outlet other than these guys.

Shoes were really bad quality, to the point I suspect they were fake. Customer service took almost a week to get back to me. They said I could return them to a store. So I went in, after having seen the negative online returns reviews. The store clerk was very rude and tried to belittle me. I was extremely polite knowing all I wanted was to walk… Read more

out with a refund. I had to prove the online store had said I could return them. I got a refund but I will never buy from this store again.

I have placed four online orders with these guys. They have gotten 3 out of my 4 orders incorrect. That's 75%. First one, they never delivered but charged me. Two others they sen me shoes that were each a different size, or mismatched. This is a terrible track record. Can't justify buying from them again. Complete waste of money and time.

My shoes arrived in a very damaged box. Took over 10 days to get a return confirmation which only can AFTER sending an enquiry email. Then when the return was processed it was not for the entire amount. Apparently a pair of socks that I returned (due to being incorrect size) were not ‘found’ by the return warehouse, despite them being packaged by me into the same bag as the shoes. Not great customer service at all and slow process for all steps. Show details

Ordered my NB shoes for $50 less than I could find anywhere else. Order placed late Thursday night before the Easter long weekend. Shoes dispatched Easter Saturday and arrived in perfect condition Wednesday after Easter - very good dispatch and delivery times. Would not hesitate buying again from Stylerunner. Show details

Shoe size not clear order one pair the shoes ridiculous big. Ask for return. won't accept because final sell. Online customer service take forever to answer. Show details

Finally we have great service in a retail store! Was served by Hannah today in Stylerunner’s new Indooroopilly store - what a joy! I took in a pair of trainers that I thought were the wrong size (a gift) and she helped me try approx 20 styles before I realised by original trainers were the perfect fit. I was mortified but she was so gracious, fun… Read more

to be served by and I felt truly looked after. I have worked in fashion/retail/ecommerce for over 20 years. Hannah is the type of team member you want along for the ride. I’ll be back (actually for more shoes! )

Terrible Customer Service – Unfortunately Stylerunner have terrible customer service - returned items and did not receive full refund. Have emailed 4 times and issue still not rectified so now making a complaint outside of their business. I understand everyone is busy so close to Christmas but the issue should have been dealt with and finalised in a timely manner.

Great customer service – Exceptional and attentive customer service. The team knew when to help and when to step back. They were friendly, helpful and caring.

Do not order through Stylerunner – Bought a pair of NB sneakers and within 5 weeks a hole appeared. Then a second hole appeared so I contacted customer service. They requested photos and details of the shoe. The same shoe has a third hole appearing but they refuse to replace them. Very disappointed and will not order shoes through them again. Show details

Highly recommend – Placed an online order for a pair of shoes - they were packed and sent out in a few hours & had them delivered the next day. Seriously quick - so happy with Stylerunner & will definitely use them again. Show details

I guess I got lucky? – After reading all these bad reviews I hesitated to purchase shoes from this store. However they had some Veja shoes on special and I thought I'd take a chance. Much to my suprise I received the correct shoes (both matching) and the correct size. They arrived within 2 days after ordering. Either I got lucky or this store isn't so bad after all?

Disappointing - limited releases – Just another website that offers “limited releases” so limited that even having 4 people attempting to purchase a pair of shoes the second the release goes live, we all came out with nothing. Took me all the way to the confirmation of purchase screen to then bounce me back as the shoe had sold out. So disappointing, shouldn’t have to fight tooth and nail to try to purchase a pair of sneakers? What a joke

Absolutely horrible customer services – Stylerunner customer service is the absolute pits. Zero stars. Avoid at all cost. I purchased a product from the Brighton store that is faulty (the leather will not soften despite every attempt over months to break in the shoes following instructions from the manufacturer). I have contacted customer service from Stylerunner and also the shoe… Read more

brand themselves. The shoe brand let me know that the product is in fact faulty and that if I purchased from them they would provide me a refund. I have a record of those communications with the brand also. However Stylerunner customer service are refusing to let me return the product via the mail/post or handle this issue online. Stylerunner are insisting I go in store for the shoe to be "assessed", even though I live more than an hours drive away from the closest store. The shoes were $250 and have literally injured me to the point if I walk more than a block in the sneakers I cant wear other shoes for weeks. The brand themselves have confirmed an issue with this shoe, in writing. I am taking this to the ACCC but wanted to post here. Buyer beware, Stylerunner customer service is terrible and I will never purchase from there again. I deem these shoes to have a major problem. Detailed below is what constitutes a 'major problem" according to ACCC: A major problem means the product: - is unsafe - is very different from the description or sample - has either one serious problem or several smaller problems that would stop someone buying the product if they knew about them beforehand - can’t be used for its normal purpose, or another purpose the consumer told the seller about before they bought it, and can’t easily be fixed within a reasonable time. This product is unsafe. It is injuring my feet, repeatedly, and making it impossible for me to wear other shoes for weeks. The description of this product is a sneaker shoe. Shoes are to be worn when walking. I can not walk anywhere in these shoes without injury due to the way the leather is treated and not softening (confirmed by the manufacture/brand as a fault). This shoe has a problem that would have stopped me buying the shoe if I had known at the time. I would not have bought these shoes if I knew the leather would never soften and the shoes would injure me (more than once). This shoe, can not be used for its normal purpose (worn on feet for walking) I have never returned a pair of shoes. Ive also never written a public review of an online store. But I am incredibly frustrated by this experience and the lack of customer service or concern.

RETURN FEE OF $10 CHARGE but doesn't state clearly on their website! – Prior to placing an order on a site i have not previously purchased from, i read their returns policy page to see if a return fee is charged. I didnt see a cost listed on the page so i went ahead and made a purchase. Upon receiving the item and realised the shoes are a tad too small, i needed to return the pair of shoes. I then went to proceed… Read more

with my online returns and much to my surprise that there is a $10 return postage fee that needs to be paid for a returns label. I raised this with their customer service team that no where on the returns page states a $10 return postage fee and said they will give feedback to the team with no much other help. They recommended to return in store but i shop online cause i cant get into one of your stores!

Unhappy with outcome and DO NOT RECOMMEND purchasing from STYLERUNER UNLESS YOU ARE 100% SURE on sizing and fit.

Absolutely dismal customer service – I order a pair of shoes that were on sale and at the time there was a flash sale - further 30% off. I received the shoes a week ago today, there were two different shoes in the box. I immediately emailed and then found the live chat option on the website and got absolutely no help. Yesterday they told me to submit a return for and refund but in… Read more

order to not have to pay $10 return shipping I had to submit my return for assessment. Obviously I’m happy to return the odd shoes but Stylerunner are telling me they can’t provide an “exchange” for me as my order is an online order (I have no stylerunner store in my state!). Which again, so fine. I don’t want an exchange. I simply want to return the odd shoes and have them send me the correct pair however now they’re telling me they cannot “place an order on my behalf” and that I’m “welcome to order another pair” but the extra 30% off sale is no longer active. I have honestly never had so much trouble trying to organise returning an item for the company to send me the correct one. I’m failing to understand how due to no fault of my own I am still waiting for them to approve a pre paid return label AND that they are unwilling to resend me the matching pair of shoes I ordered!? So basically it’ll be 3 weeks if not more since I ordered before I even see a refund (if I ever do at this rate) and after the 3 weeks I literally will have gotten no where, except for gaining 100% certainty that I’ll never shop at Stylerunner again. I can’t believe that in 2023 a company as big as this can get away with the most useless customer service and heaps of negative experiences similar to mine!? It baffles me.

Query Authenticity of Nike – I’m unsure about the pair of Nike I just received. They are very different to the pair I got which I ordered direct from Nike. I know there is loads of fake Nikes at Kogan etc but I didn’t expect it from Stylerunner Show details

Don’t expect customer service – Poor customer service. ordered two pairs of shoes, only one came, never told what has happened to my second pair. when reached out to customer service (Khaya) we were in the middle of the conversation I received a notification from my bank that i had received a refund- no prior mention or explanation that i was going to be receiving a refund… Read more

because no stock was available. Once i asked why i had received a refund- i was told the product wasn’t in stock.

If i never asked about my second pair- no one in the company was going to let me know? And no options for my item to be sent when their shipment arrived- just a refund with no explanation

Just dont expect much in their service- if something isn’t right, check for yourself. Or you might be missing a pair of shoes from your order!!

SHOES DONT FIT – Ordered the Air Zoom SuperRep2 shoes in my normal size and cant even get my feet into them to wear they are extremely small at best a size 6. When I wrote to Stylerunner got told they were final sale and to enjoy my purchase. These are not fit for purpose so should not have been sold in the first place as they are unwearable. Last time I order from this shop. Show details

Terrible customer service – I ordered two items online. I proceeded to follow their returns instructions. The returns took me straight to a portal whereby I was forced to pay $10 for a returns label to send the items back. I went into Westfield and there was Stylerunner right infront of me. I went on chat and asked if I could return the items at the store and the guy said… Read more

yes. I then asked for my $10 back as I wasn’t going to use the returns portal. This was denied.

Had I been informed that I could return straight to a store I wouldn’t have gone through the returns portal.

I have ordered from Stylerunner many times throughout the years (clearly never returned anything) but I won’t be ordering from them again. It’s terrible customer service and no wonder Stylerunner has such bad reviews.

Sort out your returns process because it’s ridiculous. As I explained to you, I am extremely sick but you had me running around like a headless chook trying to return these two items.

And then you offer me a 20% discount code on my next order. Nah nah, I don’t think so. Just pay me back the $10 I didn’t end up using returning the goods back. Bloody ridiculous!

Super speedy delivery! – Ordered a pair of birks on Tuesday pm and they arrived Thursday am that same week - unreal speed for delivery from Aus to NZ! Received regular updates on my order and the birks even came with a personalised note from Stylerunner. Will definitely buy from Stylerunner again and highly recommend! Show details

Great product. Fast delivery – Hassle free online purchase. Shoes arrived really quickly. They had clearly been tried on before (packaging damaged), but unworn so that's fine. Would buy from here again. Show details

A week after ordering get an email saying not in stock - no refund – A week after ordering get an email saying not in stock - no refund has been received, but oh I got a 10% off my next order code! Next order? No thanks!