Stylevana

I placed an order with Stylevana three months ago, worth €50, and unfortunately, I still haven’t received my products. Tracking shows that the parcel was returned, yet even after repeatedly contacting customer service—and pointing out that it’s unacceptable and possibly illegal to delay resolving an issue for over a month—they keep saying they… Read more

will “get back to me” but never do. Very poor communication and customer support. I would not recommend ordering from this company.

Paid for express shipping and received my order a full month later — well beyond the 6-day delivery promise. I had to chase the team myself just to get an update, and was then told it would ship within 7 days. It didn’t. I only paid the extra cost because I had run out of the product and needed it urgently. The express shipping fee is essentially false advertising. Really disappointing experience. Show details

Order #BWSVAUB5000133935 placed 15 Feb 2026. Marked “packed” 18 Feb. Today is 2 March — 15 days after ordering and 12 days after “packed” — and the parcel still has not left the warehouse. There is: no tracking number no confirmed dispatch date no clear confirmation the parcel was ever handed to a courier Customer service is slow (latest reply… Read more

took 3 days) and responses are clearly template copy-paste, often contradicting each other (“ready to be released”, then “waiting for courier pickup”, then back to “being prepared for dispatch due to order volume”). At this point the order appears to be simply sitting unprocessed, and there is no reliable indication of when — or if — it will ship. If you order from this vendor, assume it may take well over a month and be aware that if something goes wrong, support provides generic scripted replies rather than concrete answers. Based on this experience, I cannot recommend purchasing here.

very long time to deliver. very very bad i dont know whrat they are doing. when asked always said will be released but take even more than 2 weeks already. in wevsite will say will be posted within 24 hours. it is all lie Show details

Terrible customer service and very sneaky about how they do sales and promotions. I bought 2 vitamin C as a set for around $28 and when I opened the package there was only 1. I messaged them and they said they would give me a store credit which i then asked for a refund because they refused to send me the missing item. Now the sale isn’t available… Read more

on their website anymore so for the cost of the refund i wont even pay for 1 product. That sale was the reason for me to place the order otherwise i would not have. Which means if i were to buy from them again id have not only to pay a lot more for a product i bought during a sale but also extra shipping. They dont care to resolve the problem and make you happy. They wanted me to spend more

This company appears to be a total scam. Two weeks after placing my order, I received a package of junk goods that had nothing to do with what I ordered and paid for. I immediately contacted Stylevana and arranged for return of those goods with the promise mine would be delivered. I sent a total of nine messages, never received the goods and they sent bogus excuses and refused to reimburse me. Show details

#BWSVAUB5000128028 This has been, without exaggeration, one of the worst online shopping experiences I have ever had. I placed my first order on the Stylevana website on January 1st, 2026, spending close to AUD 300, trusting what the company advertises: reliable products, good customer support, and fast shipping. According to the website… Read more

itself, orders are processed and shipped within 24 hours. None of that has happened.

More than 10 days have passed, and:

the order has not been shipped,

the payment has not been validated,

and customer support has failed to resolve anything.

I contacted support multiple times, sent proof of payment, and explained clearly that my card number has changed, but the transaction was completed successfully and is being charged normally. Even so, the company keeps claiming they “cannot validate” the payment.

The most serious and unacceptable part of this situation is that support started demanding that I send all my card details, including the security code (CVV), by email.

This is completely unacceptable, irresponsible, and unsafe. No customer should ever be asked to send CVV details by email. This exposes consumers to fraud and shows a shocking lack of professionalism and basic payment security standards.

So, to summarize:

they take the customer’s money,

do not ship the order,

do not solve the issue,

and then try to shift responsibility onto the customer by requesting sensitive card information.

To make things even worse, despite this unresolved issue, Stylevana keeps sending me notifications encouraging me to complete another order from a second shopping cart I had created. This is absurd: the company cannot handle one paid order but keeps pushing the customer to make another payment.

This was my first purchase with Stylevana and also my first time buying from an Asian beauty retailer here in Australia. Unfortunately, the experience has been extremely frustrating and disappointing, raising serious doubts about the company’s reliability. So far, what I have seen is poor organization, lack of accountability, and total disrespect for the customer.

At this point, I am asking for something very basic:

either ship my order immediately,

or cancel it and refund my money in full.

If this is not resolved, I will proceed with a chargeback through my bank and continue documenting this situation on all available consumer review platforms. Consumers deserve better than this.

I purchased a product from this brand that caused harm to me. When I first contacted them, their response was dismissive and they blamed me, saying I should have “read the label before purchasing.” Only after I stated I would escalate the matter to the ACCC, they changed their position and agreed to accept a return and issue a refund “as a kind… Read more

gesture.”

I returned the product exactly as instructed. They received the item back, and since then I have had no response at all.

It has now been over a month of follow-up emails, all ignored. No refund. No explanation. No communication.

Because of this, I am now forced to initiate a chargeback through my bank, despite the company already having the returned product in their possession.

This experience shows: • Poor accountability • Zero post-return support • Only taking action when legal escalation is mentioned

I would strongly caution others before purchasing from this brand.

I placed an order over a month ago and got express shipping. Nothing has arrived. I contacted customer support multiple times and received only vague, unhelpful replies. With Christmas just 2 days away, I now have no gifts and am forced to replace them at the last minute. Given the situation, I contacted them to request a refund, I was told they… Read more

will only issue a refund once the order is returned. I explained that if the items ever arrive, they will no longer be needed, as I have to replace the gifts now due to the delay. I therefore asked for a prepaid return label, since the delay is entirely their responsibility. Their response was that return shipping would be at my expense.

Stylevana has taken no responsibility for a delivery failure that has left me out of pocket, stressed, and scrambling just before Christmas. Do not order from them!

Extermely bad customer service. This is my first time writing review. Terrible delivery service. Delivery status showing as an express shipping method, however didnt recieve after 12 business days later. So, politely ased when and what is the shipping status about. Got the reply of "allow more time for delivery next time" Can you belive that?… Read more

and telling me it is normally takes 2 to 3 weeks. Why you make it as an express shipping then. Never heard this kind of reply before. Very disappointed.

I have been ordering to Stylevana for long time, but i guess it's time to say goodbye to Stylevana for giving bad service. I asked them to send to my usual address. Aramex instead of sending to my address, they said Stylevana asked them to put the parcel at safe place, so they put it at collection hub. Not sure who actually does not understan what… Read more

excatly 'Safe Place' means, but it is annyoing that now i have to pick up at the collection hub which is a bit far from my place. Aramex asked me to pay extra of $5.50 to be re-delivered. I referred Stylevana to my friend and she experienced the same thing. Definitely will not order from Stylevana again.

no, don’t even touch it, it’s really bad. beauty amora is much easier to deal with. if I can give zero star to stylevana, I would. it saves you so much pain even if it costs you couple bucks more, not worth to mess with them, complete waste of time. Even if you get a full refund, you would still get stung by the bank for the oversea currency… Read more

transaction fee. ended up waiting for something that will never show up and lost the fee. I have left less than 5 bad reviews for business in my life and stylevana is one of them.

Well it’s taken one month for my parcel to arrive in Australia, Aus post don’t deliver parcels in my area so it was being held at the local post office for collection and that’s great if you can get there!! Hours are Mon-Fri 9am to 5pm I’m sorry but everyone in this house hold works from 7am - 5pm and we can’t get to the post office to pick it up!… Read more

Called Aus Post tried to have parcel redirected to the nearest post office to where I work so i can pick up on lunch break. If you are urgently needing items don’t buy from here because it takes a long time! Everything i ordered was received & the pricing is very reasonable, shame they dont use star track couriers to deliver, Aus post is their biggest down fall.

If I could give no stars I would. I placed an order on the 15th September and told the goods would in stock in australia. When I followed up 2 weeks after order was placed I was told 2 items were not in stock and will take 3 weeks. I cancelled them and recieved a refund however the remaining order of $121 still no where to be seen. I followed… Read more

up again to be told it would be another 3 weeks. I told them to cancel my order completely and have been fobbed off ever since. Its now been 1 month. I have had to dispute the transaction with my bank to stop it. Its a fraudulent website.

I hope that I can give them zero if I can, the worst online shopping experience ever and you will never get your order or your money back, my order said has been found broken by the delivery company ,I waited two weeks and ask their customer service ,they said they will check with the delivery company, and then another month later you ask them… Read more

again they will tell you the delivery company haven’t been reply yet, then another month passed I ask for my refund they said they can’t do anything about it, they are scammers Do not buy from them!

Stylevana lies about what is in stock, has taken over a month to dispatch and it's still going to be weeks before it arrives...on things listed as in stock and usually ships within 24 hours. Even though it was allegedly dispatched 5 days ago, there is still no tracking information and their website is saying the order is complete. This company is awful, yes style, lilabeauty and beauty amora are much better.

Stylevana is a nightmare. I live in Sydney, Australia. I ordered items clearly marked as “In Stock in Australian Warehouse – Usually ships in 24 hours” only to find out later they weren’t actually available for the next nearly 4 weeks, and my order was delayed yet again. This is the second time I’ve had to deal with the exact same issue. My… Read more

previous order was 2 months delayed. So it’s clearly not just a one-off mistake — it’s how they run their business. Listing items as “in stock” when they’re not is misleading and creates false expectations for customers.

On top of that, their customer service is awful. I specifically asked for an apology three separate times in my emails, and every single time it was ignored. Instead of taking responsibility or showing even a little accountability, they completely ignored my complaints and asked me whether I wanted to cancel or change the product. It feels like they just don’t care about customers once they have your money.

No single apology, no accountability. Misleading, frustrating, and not worth the hassle.

Worst experience with customer service team. Ordered products perhaps a month ago , needed them for travelling. They said they are waiting for a shade, asked if I’m happy for a replacement (to which I did give a replacement shade from same range) and will ship the package as soon as it arrives. Even after waiting an entire month , they cancelled… Read more

that product, did not provide me with the alternative shade and then shipped it without that. It’s terrible customer service. Would suggest to invest few extra dollars and save time from dealing with them

I placed an order with Stylevana mainly because of their promotion, they were offering a free product, which encouraged me to buy. After waiting over a month for delivery (which I was fine with), I finally received my parcel today. However, the free product wasn’t included and was replaced with something else I didn’t need. There was no prior… Read more

notice about this change. When I contacted their customer service, they said I could return it, but I would need to cover the return shipping cost myself, even though it wasn’t my fault.

I’ve been a customer of Stylevana for years, and they used to be good, but this experience has been disappointing. Luckily, this was just the free item, but it made me think: what if this happened with something I actually paid for?

I’ll probably avoid ordering from them again because of the poor communication and lack of responsibility. That said, if you’re only after some promotion and don’t mind the risk of issues like mine, Stylevana might still be worth considering.

Bad customer service. I ordered 3 products and 1 was not in stock in Australia. I emailed them asking if they could send the other 2 products first, rather than waiting 4 weeks for my whole order. They offered to refund the 3rd product (shampoo) and send my order earlier but I didn’t want this so I did not respond. Then after 4 weeks, as I was… Read more

expecting my whole order to arrive, they refunded the shampoo anyway and sent me only part of my order. I checked their website and this exact shampoo was ‘in stock in the Australian warehouse and ready to ship within 24 hours’. When I complained why they didn’t ship it, I hear nothing from them.

Purposefully deciptful stock levels. Last three orders had issues where the product was "in stock" and was actually waiting for stock to arrive in two weeks. When they advised on the delay stock still showed as available. Buy from Amora instead.

Do not use them. I paid express post and they sent via cheapest carrier. Taking 5 days now and still said another 5 days. Only post from Sydeny to Adelaide. What an express

DO NOT order anything from Stylevana!!!My experience has been beyond frustrating and deeply disappointing. They have a ridiculous policy designed to make it impossible to get your money back, even when it’s entirely their fault. They sent me an eye pencil covered in mold, completely unusable, yet refused to refund or resend. Instead, they offered… Read more

only store credit that can’t even be used with their promotion codes (supposedly valid on every purchase).

They’re essentially forcing you to spend more money on their site, despite not being able to guarantee product quality, having no real refund policy, and offering zero helpful customer service.

Their customer service is slow, unhelpful, and hides behind confusing terms and conditions. This is unacceptable and absolutely feels like a scam.

Don’t WASTE your money or time on this company!!!