Sumo Energy

Sumo Energy

 Verified
Sumo Energy
3.4

1,267 reviews

PositivevsNegative
61% · 776463 · 37%
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3.9
Customer Service
4.1
Rates and Fees
3.8
Helpful customer service
Quick set up process
Competitive rates
Sales can be pushy

Reviews

1,267 reviews
vern s.
vern s.
  Electricity

Setup

Very Helpful setting up Portal, just moved to Sumo, so to early to say much, thanks for the help today. Show details
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Mark McAllister
Mark McAllister
  Electricity

change in banking details

excellent service and very friendly customer service agent - very quick service provided Show details
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Customer Service
Rates and Fees
Nifty
NiftyGreater Melbourne (Metropolitan), VIC
  Electricity

Saved with Sumo

Despite the initial wait time to speak with the service representative, the wait was worth it. Saved Approx $30 per month on my electricity bill. Friendly and knowledgeable service rep' and no fuss changeover. Show details
HappTraveller
HappTravellerSouth East Queensland, QLD3 posts
  Electricity

Reasonable experience, just hoping that the information I have been provided with is accurate

Called to ensure I was on the most appropriate plan for my usage. Having read/heard recent reports of customers experiencing a significant spike in electricity costs after installation of a new digital meter, I wanted to ensure that I would also receive an unusually high electricity bill.
Speaking with Abbey from Sum, she has assured me that I am on the most appropriate plan currently and they my current usage does not indicate that I should experience any unusual spike in bill costs. Show details
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Customer Service
Rates and Fees
Nathan Anderson
Nathan AndersonRichmond-Tweed, NSW
  Electricity

Checking how much my electricity bill will be!

I just spoke to a lovely lady who told me what my electricity bill would be and that is what I want. Great job on her behalf. Show details
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Ann H.
Ann H.Northeast, VIC2 posts
  Electricity

So positive

Always happy to speak with people who I can understand, and my needs are considered. That is why I have been a customer for a number of years. Show details
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Customer Service
Rates and Fees
King T.
King T.
  Electricity

Change of plan

Change of plan done as suggested on my sumo bill Show details
Transparency
Customer Service
Julian.
Julian.3 posts
  Electricity

Terrible , told lies and over billed continuously

We moved from another retailer to sumo recommend and it’s been hell to have a correct bill. Offered a monthly account , what a lie , continues to charge us for power we have already paid for , at my wits end with this company and planning to leave . Been to the ombudsman twice looks we’re going a third time, it’s simple really to calculate a bill, the last end read against the current end read and there’s your usage , pay for that , but NO not sumo they take current end read calculate against an end read from 6 months ago , and still say it’s correct , HAD A GUT FULL !! At the end of the day this is Basically stealing from people !! Will never recommend sumo to anyone Show details
mick9
mick9Southwest, VIC5 posts
  Electricity

SUMO WHERE IS THE REAL BILL

I transferred my electricity to Sumo energy, I never received my bill ,so I contacted them and was told I would get it on the 27th of May. It did not come so I contacted them again on the 28th , was told I would get it by the 31 first of May , I was worried it would not come and I could be disconnected, so I transferred to another company on the 28th May before my first bill. After this they sent me an estimated electricity bill for my first bill , I have a smart meter and find it unacceptable ,in the past I have been overcharged and always want to read the start date read of the meter and end date read. First time I have ever had an estimated bill for electricity on a smart meter, i feel sumo energy were dishonest and dodgy Show details
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AMW A.
AMW A.
  Electricity

Rip off

Absolute rip off. My average electricity bill is between $100- $150/ Month for the last 2 years. I have received a bill of $605 for last months electricity. Called Sumo to figure out whats happening and they have no answer for it. Show details
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manu
manuAU26 posts
  Electricity

Amateurs are running this company

Sumo data breach , as a customer I have not been informed even though they say they have told their customers. It's total incompetence the way the customer data was breached. Amateurs are running this company. Time to move on. Show details
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Felix R.
Felix R.South East Queensland, QLD
  Electricity

Great customer service

Chelsea was extremely helpful with my query however Sumo's Solar FIT is below average Show details
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Mary Vantarakis
Mary VantarakisGreater Melbourne (Metropolitan), VIC
  Electricity

Pleasent

Takes time to check things and sees a good deal for me. Show details
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Bareha M.
Bareha M.Sydney, NSW
  Gas

Cheapest gas prices

Answered phone quickly. She was straight to the point and didn't waste my time. Their prices are still the cheapest anywhere for gas. Show details
Chrisl
ChrislSouthwest, VIC2 posts
  Gas

Direct debit failure

Ash was terrific - sorted the hiccup with our direct debit efficiently & with grace & humour.
Another excellent interaction with the Sumo team - thank you! Show details

Questions & Answers

Kobus v.
Kobus v. · Electricity

How can I get SUMO to actually read my meter that has never been read and their estimated usage is more than 3MWh more than my actual reading.

Sebastian C.
Sebastian C. · Energy

hey Sumo where can I submit my own meter reading?

OAW
OAW · Electricity

I have tried calling Sumo to cancel my account due to moving and going with another provider. Been on hold for over an hour and a half on all days multiple times so have hung up. Been next caller in que for over an hour. Cannot seem to talk to anyone and the general query option, they refuse to assist.

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Details

About Sumo Power

Sumo Power is an Australian owned and based energy retailer and internet service provider. They offer both gas and electricity plans, as well as a variety of nbn™ internet and home phone plans to suit different households.

There are no lock-in contracts, and also offer monthly contracts with no exit fees. If you bundle electricity, gas, and nbn, then you can get discounts on your monthly internet bill.

What have reviewers thought about Sumo Power so far?

Reviews for Sumo Power were fairly mixed, with most reviews left being positive. One notable point of praise was for their customer service. Reviewers said that staff were friendly, helpful, and that they didn’t have to wait long on the phone to get through to someone.

They also praised the quick and efficient set up process, as well as the competitive rates offered by Sumo Power.

Some reviewers expressed dissatisfaction with the sales team at Sumo, who they said were a bit pushy. They also said that they received a lot of spam calls and texts, even after notifying them to not contact them.

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CategoryEnergy ProvidersEnergy Providers
Services ProvidedElectricityGas
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Contact info for Sumo Energy

Mon9:00 am - 4:30 pm
Tue9:00 am - 4:00 pm
Wed9:00 am - 4:30 pm
Thu9:00 am - 4:30 pm
Fri9:00 am - 4:30 pm
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