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Very expensive!!

Very expensive rates for gas! Twice more when some other providers!
But customer service people were very helpful and professional, trying to provide me with better rates. Also, I appreciated repayments reminders SMS.

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Great attention to detail..saved me heaps!

Asked relivent questions that put me in the best position to save as much money on my bill possible.. times being hard they set up the perfect payment plan..WELL DONE

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So far so good, very happy

I changed to Sumo Power because of a recommendation, the set up process was fast and easy and so far I’ve had no issues and cheaper bills! The discounts if you pay on time are very good.

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useless

I have been Sumo customer for about 6 months. In those 6 month I went through hell and back, bills were through the roof and wouldn't arrive on time. Customer service was poor. I wouldnt recommend this service to anyone

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Great customer Service.

Great honest service by Laura. Followed up enquiry I had with change of plans. Very pleased that it was noted and actually acted up
Will see how plans stack up after first bills arrive.

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1 comment
Hi John, Thank you so much for taking the time to provide wonderful feedback. I am really glad to hear you have had such a wonderful experience with Sumo and our team was able to assist you. I have passed this information on the agents manager. If there is anything more we can do to help, please let us know. Kind regards, Amelia @ Sumo

Fantastic customer service

Robert from customer service dealt with my Medical form requirement and declined bill payment most efficiently with excellent service skills and manners. All completed in very timely manner. Happy to have Sumo Electricity and Gas

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1 comment
Hi there, Thank you so much for taking the time to provide wonderful feedback. I am really glad to hear you have had such a wonderful experience with Sumo and our team was able to assist you. I have passed this information on the agents manager. If there is anything more we can do to help, please let us know. Kind regards, Amelia @ Sumo

Rectify billing issues

Vanessa did an amazing job very helpful and great to talk to. The problem was solved very quickly and I am happy with results thank you Vanessa. I also appreciated the phone call back rather than waiting on hold ,
Thanks Dale

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1 comment
Hi Dalibor, Thank you so much for taking the time to provide wonderful feedback. I am really glad to hear you have had such a wonderful experience with Sumo and our team was able to assist you. I have passed this information on the agents manager. If there is anything more we can do to help, please let us know. Kind regards, Amelia @ Sumo

Laura is great so as Sumo

Go for the best and Sumo is a great company to deal with. Customer service is awesome .. Laura is the star of this company.. she is just a jewel to the organisation. Guys go use this provider (electricity and gas) and I can assure that you will have a great experience great

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1 comment
Hi Narinder, Thank you so much for taking the time to provide wonderful feedback. I am really glad to hear you have had such a wonderful experience with Sumo and our team was able to assist you. I have passed this information on the agents manager. If there is anything more we can do to help, please let us know. Kind regards, Amelia @ Sumo

Good service, good rates and friendly staff

I was with Sumo for a year and enjoyed the service they provided. The only reason I left is that I relocated overseas.

Great team and market leading rates, I would recommend them to friends and I will hook yo their services when I return home to Aus

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Excellent and understanding service

I had a query with my bill and timing and Vanessa sorted it out easily without having to speak with higher authority. More than happy with her service. Thank you.

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1 comment
Hi Gayle, Thank you so much for taking the time to provide wonderful feedback. I am really glad to hear you have had such a wonderful experience with Sumo and our team was able to assist you. I have passed this feedback on to the agents manager. If there is anything more we can do to help, please let us know. Kind regards, Amelia @ Sumo

Wonderful Service!

I received a reminder that the gas bill was due in a couple of days, rang up and paid the bill with Zach. He was very helpful, efficient and made the payment process very easy.

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Hi Louise, Thank you so much for taking the time to provide wonderful feedback. I am really glad to hear you have had such a wonderful experience with Sumo and our team was able to assist you. I have passed this feedback on to the agents manager. If there is anything more we can do to help, please let us know. Kind regards, Amelia @ Sumo

Absolute rip off!!

At our first point of signing up our bill was 130 a month. The monthly bill kept increasing; 150, 260 until it's got to 670!!!!!! Yep 670. When we first signed up we were using aircon, dishwasher dryer and washing machine and yet, without using all those things, the bills were rising. The bills were so expensive they put us in finacial hardship and if we didn't pay on time we got charged double. It was really stressful for us. We have sinced switched to momentum and our bills are back to normal - around 200. Don't let them suck you in with their pay on time crap and cheaper bills. They just keep charging whatever they want and offer no explanation .

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2 comments
Hi Amber, Thank you for taking your time out to leave a review. I do apologise you were affected by our rate increase. We try to be as open and transparent as possible when advising customers of any increases to their rates. Managing wholesale electricity costs is highly complex, and I can assure you that Sumo only passes on cost increases to recover costs incurred. In an attempt to be as transparent as possible, we have provided you advanced notice of this price increase and some general information about the price movements in the wholesale electricity market.Lies. An increase is fine but trippling costs is disgusting. I'm now with another company that charge me 250 a month for the same usage, sometimes 230 or 260 but it's stabilised and that's with the heaters on all the time and no sneaky pay on time discounts that aren't really discounts... So 670 down to 250 is more than a slight increase and your bills kept creeping up and up. I'm not the only one who has experienced this. The reviews say it all. I also have friends and family who have had this experience from you. You don't deserve anyone signing up to such a shocking company. You can make it sound like you've done the right thing but all the reviews from ex customers who had been with your company for longer than 6 months, all have very similar things to say for the most part. You need to be audited.

very helpful and friendly

I had electricity installed and gas
the set up process was quick and time frames was quick too my power is reliable I have had no experience with dropouts. I am happy with everything

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Hi Michelle, Thank you so much for taking the time to provide wonderful feedback. I am really glad to hear you have had such a wonderful experience with Sumo and our team was able to assist you. If there is anything more we can do to help, please let us know. Kind regards, Amelia @ Sumo

sumo is a great service

the sevice i received from Laura was fantastic She answered all my questions with such a positive manner very friendly and very helpful I would reccommend Sumo to anyone great sevice and good prices

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Hi Pam, Thank you so much for taking the time to provide wonderful feedback. I am really glad to hear you have had such a wonderful experience with Sumo and Laura was able to assist you. I have passed this feedback onto the agents supervisor.If there is anything more we can do to help, please let us know. Kind regards, Amelia @ Sumo

The Sumo representative was EXCELLENT....Thank You Brad!

I rang today to ask about some apparent inconsistencies in an electricity account.
Had I not been able to clear up my concerns I would have given Sumo about 2 stars!
Your representative Brad was able to clear everything up for me.
Without Brad's intervention, explanation and clear information I would never have been able to either read my account or know how the costs were incurred or indeed know what should be paid, or by when.
Brad is indeed a true asset to your company. I hope that his fine standard of work is appreciated.
[I note that the post code list of 3825 does not include my town, Yallourn North. Not sure where the list comes from. I had to choose Moe as the nearest town].

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2 comments
Hi Libby, Thank you so much for taking the time to provide wonderful feedback. I am really glad to hear you have had such a wonderful experience with Sumo and our team was able to assist you. I have passed this feedback onto the agents supervisor.If there is anything more we can do to help, please let us know. Kind regards, Amelia @ SumoThanks so much Amelia. Brad truly was an outstanding SUMO rep. xoxo

Excellent and efficient process

Electric connection to newly purchased property. Seamless and painless process to organise, about 5 minutes all up. Explained prices, billing and discounts clearly. The consultant Ellie couldn’t have been more helpful!

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Hi James, Thank you so much for taking the time to provide wonderful feedback. I am really glad to hear you have had such a wonderful experience with Sumo and our team was able to assist you. I have passed this feedback onto the agents supervisor.If there is anything more we can do to help, please let us know. Kind regards, Amelia @ Sumo

Same day connection for electricity and gas.

Sumo is a very good company. It provides same day connection for electricity and gas. They also provide internet service which is good but they have ADSL line connection for the internet.

1 comment
Hi Mohammad, Thank you so much for taking the time to provide wonderful feedback. I am really glad to hear you have had such a wonderful experience with Sumo and our team was able to assist you. If there is anything more we can do to help, please let us know. Kind regards, Amelia @ Sumo

Codie, in particular has been consistently quick to reply to questions and has answered with great care and accuracy

Sumo has sorted out a long standing issue we have had with a solar installation - installed by AGL.
Very efficiency and clarified how to resolve the issue generated by another provider
Very impressed with one particular Sumo member, but all contacts have been constructive and helpful

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Hi Kevin, Thank you so much for taking the time to provide wonderful feedback. I am really glad to hear you have had such a wonderful experience with Sumo and our team was able to assist you. I have passed this feedback onto the agents supervisor.If there is anything more we can do to help, please let us know. Kind regards, Amelia @ Sumo

We prefer gas heating to electric

The person I spoke to was quite helpful and told me ways I can cut down on my bills to check up on the gas reading whenever I possibly can

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Hi Luzanne, Thank you so much for taking the time to provide wonderful feedback. I am really glad to hear you have had such a wonderful experience with Sumo and our team was able to assist you. .If there is anything more we can do to help, please let us know. Kind regards, Amelia @ Sumo

Gas bill enquiry

I have been told I have 28% discount on my gas bill, but it was not the case after I calculated the discount rate on my bill.Laura was very helpful.

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1 comment
Hi Kim, Thank you so much for taking the time to provide wonderful feedback. I am really glad to hear you have had such a wonderful experience with Sumo and our team was able to assist you. I have passed this feedback onto the agents supervisor.If there is anything more we can do to help, please let us know. Kind regards, Amelia @ Sumo

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Questions & Answers

I agreed to sign up with Sumo yesterday for our power bill, now very concerned with some of the comments on this page - the discount is amazing. Will I be advised of an increase before it happens? How long is this discount offer available for? Do I have a cooling off period to satisfy myself if it is worth changing over to Sumo or not.
1 answer
Hi there, thank you for getting in contact. Our discounts are locked in for 12 months and in regards to the rate increases, it is our practice that we advise as much advance notice for an increase, however, we always act in accordance with 46(4) of the Energy Retail Code and provide as soon as practicable or by no later than a customers next bill. You are entitled to a 10 business day cooling off period the day from when you receive your Welcome Pack. Please give us a call on 13 88 60 or send us an email to info@sumo.com.au and we would be happy to answer any further questions you may have. Kind regards, Stephanie @ Sumo

I've waited over a month to be connect to the NBN and after weeks of calling, during which they constantly told me it was the NBN being behind schedule due to Christmas, they finally told me that they had infact forgot to request proof of residency. Now I've had the NBN technician connect the property and sumo say I am connected yet I'm not. They haven't given me any technical information to input onto my modem and their technical support team which is supposedly open from 10am till 4pm on Saturdays does not answer any calls? So I'm after any technical data to put in to my modem to get connected
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Have you tried ringing the 03 number instead of the 13? You get put straight through to technical support that wayannoyed, what is the 03 number?I strongly suggest don't touch this compnay , I perfer either use TPlink / Dodo / even Telstra on special price.. I just in their electricity plan , price increase for 15% on second month . Gas bill still haven't received yet . that's totally no point to consider this company .. stay away!!!!

I have adsl with sumo and i called to ask for my isp address to put into my router only to be told they dont have one? All internet needs to have a isp address as far as i know then i was called back and given my customer number as the address wth someone needs to fix this or of to the ombudsman i go smh
2 answers
Don’t know if this will help, but if you’re running windows (any version) if you click on the signal icon at bottom right of screen, then go to properties from the box that opens up, you should be able to see the isp details displayed there. Hope this works for you.Hi there, thanks for getting in contact with us. This is really disappointing to hear this has happened. I would like to look into this and have it resolved. Could you please send me an email to info@sumo.com.au and I can look into it and make sure it's all cleared up for you. Kind regards, Amelia

Details

Sumo ElectricitySumo GasSumo NBN 12Sumo NBN 50Sumo NBN 25
CategoryEnergy Providers and Household UtilitiesEnergy Providers and Household UtilitiesInternet Service Providers and Household UtilitiesInternet Service Providers and Household UtilitiesInternet Service Providers and Household Utilities
Monthly Price $70.00$90.00$80.00
Service TypeNBNNBNNBN
Packages AvailableBundle and StandaloneBundle and StandaloneBundle and Standalone
ContractSet PeriodSet PeriodSet Period
Data AllowanceUnlimitedUnlimitedUnlimited
NBN Speed Tier 12/150/2025/5
Max Download Speed 12 Mbps50 Mbps25 Mbps
Max Upload Speed 1 Mbps20 Mbps5 Mbps

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