Vanessa was terrific - i had a gas issue, and then realized my Electricity was never in my name
we received a sumo gas bill saying it was overdue- never received the original invoice- Vanessa explained it was an all customer issue. it will be resent next week. issue was resolved.
Very Slow Transfer - still waiting
Signed up for electricity and gas and had welcome pack emails sent out early September with supply start dating stating On transfer (we will notify you when transfer occurs). Just received an electricity bill from current provider. Phoned Sumo to find out why I was still receiving bill from my current provider. I was told it can take a number of weeks for transfer to happen. Then told my current provider was notified on the 26/10/19, as per my acceptance date in welcome pack. Why the big delay from welcome pack to acceptance date? It has now be...en over a month of electricity not transferred and told gas even slower to transfer? I have transferred from other energy providers in the past normally taking no longer than 5days. The savings I were to be making is now negated by the time frame, should have stuck with a more recognised energy provider.
- Verified customer
Awesome Customer service
I got electricity and gas connected at new property and had to call sumo for confirming my electricity rates that I will be paying. They were very polite and explained in details about my new connection. They don't have an app for monitoring smart meters so they did guide me on how register on United energy (electricity distributor) to monitor my usage. I was also getting letters from Energy Australia about "deemed contract" with them for gas at the new rental property, after contacting Sumo they promptly said I can ignore those letters as I have already been moved to Sumo. Very satisfied with the response.
Credit card payment
Wanted to pay by credit card., but if I do I will be charged for the privilege of paying my account on time by credit card.
The help and advice I received from Venessa was fantastic. She was polite, well spoken, easy to understand , knowledgeable and helpful.
excellent customer service
Merem at Sumo was extremely helpful and understanding when I explained the nature of my inquiry at Sumo, she straightaway fix the problem and notify me via
email thanks Merem and Sumo
Good customer service
Received a SMS that power bill was almost due - my account had been set up incorrectly in terms of my email address. I rang Sumo and they were able to send me the actual bill and update everything very quickly, while also offering an extension for payment due to it being their error. Very friendly and helpful.
I just got off the phone to Joshua and can't thank him enough for being understating and empathetic of my situation. He was very helpful and provided an outcome that I greatly appreciate!
Fantastic customer service
I rang Sumo regarding my Electricity Account.
I dealt with Andrew and could not fault his customer service skills, they were exceptional!
Andrew’s customer service skills made dealing with Sumo a pleasant experience. Thank you Andrew and thank you Sumo!
Tyson at Sumo was extremely helpful and understanding when I explained the nature of my enquiry at Sumo.
Tyson seemed to understand my physical limitations in relation to why I need to have my quarterly account posted to my home address. My next enquiry will be in regard to my 19 solar panels and will Sumo be able to do better in the future with solar rebates.
It is/was an absolute pleasure dealing with Sumo’s customer services officers, whilst the latest understanding and helpful person from Sumo I communicated with was Georgia, all of the other officer were great. I postponed my review until I received my first bill to ensure that what was promised was actually provided. I was very pleased with the result
The customer care agent resolved my issue on my electricity disconnection so well because she really tried ways to make a right assessment of it first then provided a quick solution. Great Job!
Great service from the call centre on both gas and electricity. Thankyou
Have great service from Sumo. No issues at all. Am offered better deals don't have to ring and enquire. We have both gas and Electricity thru Sumo and any calls have been answered with outstanding professionalism.
Great customer service
I have gas and electricity with Sumo and have been impressed with the continued great customer service.
The set up process was immediate and the services reliable.
Any questions have been answered promptly.
Electricity bill and NBN information
Satisfactory customer service, solved issues with any hesitation, straight to the point, didn't bother to clarify to make the customer understand even many times. Thank you and keep it up.
The reviewer stated that an incentive was offered for this review
we received a gas bill for 240 days. i called to complain and Vanessa was very courteous and helpful. she offered me to pay it in 240 days without any penalty
Account for my invoice was confusing..
My invoices were confusing due to all the percentages of usage shown. However after a long conversation it was explained in detail how it all worked. Very satisfied with the outcome.
Easy to deal with.
I’ve had sumo power and gas for a year now with no problems all. Glad I change providers.
Easy to understand. Was able to solve all my inquiries with one call.
From the get go Sumo have not only been helpful... but they are reliable and theres no fuss! So much cheaper than other providers! They won me over in 5 minutes after being with my old provider for over 10 years....!!!! Awesome company!
Absolutely amazing customer service!!!
I can't even explain how pleased i am with Sumo! Everyone is exceptional at helping you, amd straight to the point and HONEST!!!
Not a single drama! Straight up loving my provider!
Great customer service
Brad was lovely and understanding.i felt calm and relaxed after the call. Just wanted to say a massive Thank you for listening and not jumping to conclusions. The company needs more people like him.
- ‹ Prev
- Next ›
Questions & Answers
I agreed to sign up with Sumo yesterday for our power bill, now very concerned with some of the comments on this page - the discount is amazing. Will I be advised of an increase before it happens? How long is this discount offer available for? Do I have a cooling off period to satisfy myself if it is worth changing over to Sumo or not.
Sumo Customer ServiceSumo
Hi there, thank you for getting in contact. Our discounts are locked in for 12 months and in regards to the rate increases, it is our practice that we advise as much advance notice for an increase, however, we always act in accordance with 46(4) of the Energy Retail Code and provide as soon as practicable or by no later than a customers next bill. You are entitled to a 10 business day cooling off period the day from when you receive your Welcome Pack. Please give us a call on 13 88 60 or send us an email to firstname.lastname@example.org and we would be happy to answer any further questions you may have. Kind regards, Stephanie @ Sumo
I've waited over a month to be connect to the NBN and after weeks of calling, during which they constantly told me it was the NBN being behind schedule due to Christmas, they finally told me that they had infact forgot to request proof of residency. Now I've had the NBN technician connect the property and sumo say I am connected yet I'm not. They haven't given me any technical information to input onto my modem and their technical support team which is supposedly open from 10am till 4pm on Saturdays does not answer any calls? So I'm after any technical data to put in to my modem to get connected
Have you tried ringing the 03 number instead of the 13? You get put straight through to technical support that way
I have adsl with sumo and i called to ask for my isp address to put into my router only to be told they dont have one? All internet needs to have a isp address as far as i know then i was called back and given my customer number as the address wth someone needs to fix this or of to the ombudsman i go smh
Don’t know if this will help, but if you’re running windows (any version) if you click on the signal icon at bottom right of screen, then go to properties from the box that opens up, you should be able to see the isp details displayed there. Hope this works for you.
Sumo Customer ServiceSumo
Hi there, thanks for getting in contact with us. This is really disappointing to hear this has happened. I would like to look into this and have it resolved. Could you please send me an email to email@example.com and I can look into it and make sure it's all cleared up for you. Kind regards, Amelia
|Category||Household Utilities and Internet Service Providers||Household Utilities and Internet Service Providers||Household Utilities and Internet Service Providers||Household Utilities and Energy Providers||Household Utilities and Energy Providers|
|Contact Number||13 88 60||13 88 60||13 88 60||13 88 60||13 88 60|
|24-Hour Phone Contact||No||No||No||No||No|
|Online Live Chat||Yes||Yes||Yes||Yes||Yes|
|Packages Available||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone|
|Contract||Set Period||Set Period||Set Period|
|NBN Speed Tier||25/5||50/20||12/1|
|Max Download Speed||25 Mbps||50 Mbps||12 Mbps|
|Max Upload Speed||5 Mbps||20 Mbps||1 Mbps|
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.