Sumo Energy

Sumo Energy

 Verified
3.4

1,203 reviews · Statistics

PositivevsNegative
61% · 732446 · 37%
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Transparency
3.9 (702)
Customer Service
4.1 (802)
Rates and Fees
3.8 (705)
Helpful customer service
Quick set up process
Competitive rates
Sales can be pushy
See the Best Energy Providers in 2024 as rated by Australians on ProductReview.com.au.

Reviews

Sumo Energy1,203 reviews
Happy Camper
Happy CamperNSWSydney, NSW2 posts
  Electricity

Great Customer Service

Great customer service. Phone was answered very quickly. The customer service person, Annalise was very knowlegable and very helpful and assisted me in understanding my enquiry regarding pricing. Show details
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Robert W.
Robert W.NSWMid North Coast, NSW
  Electricity
Mick
Mick4 posts
  Electricity
Gillian S
Gillian SQLDWide Bay-Burnett, QLD3 posts
  Electricity

Happy customer!

Love Sumo-great rates and personal service. Very happy long term customer I am! Show details
Lee A
Lee ANSWSydney, NSW3 posts
  Electricity

Log on details

Had trouble with log on details, Sumo representative was great and provided details and links to get the matter resolved Show details
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Bobby
BobbySydney7 posts
  Electricity

Poor Customer Relations

Had been with Sumo for about 6 months, then they sent an email to advise a price rise of 6% above the already high Reference Price. This email arrives after close of business on a Friday, office not open until Monday, Good one Sumo. I have now changed providers to find the new provider has retrospectively claimed my account 6 weeks back to align with the quarterly meter reading cycle. This meant a credit was due from Sumo, did they automatically send a credit, No, was told the customer has to contact Sumo to request a credit. If you want to be treated with contempt use Sumo… Show details
Jani C.
Jani C.
  Gas

Lack of compassion

I am very unhappy with sumo
Applied for a utility relief grant as I am in financial hardship with my mortgage.. sumo did apply for the utility relief grant.. but said I had to aggree to a payment plan to prevent me being disconnected.. I am already selling my house .. the government utility grant is for people undergoing hardship.. sumo is the only company to insist you sign a payment plan .. the other companies wait for the utility grant to be paid by the gov not make people sign plans… when I move I will use a more compassionate company I will not support sumo again Show details
Bird
Bird2 posts
  Electricity
Transparency
Customer Service
Rates and Fees
Sandra
SandraNSWSydney Surrounds, NSW2 posts
  Electricity

Thank you

Sumo has been great for me over the past 3+ years. Very helpful in paying off my debt. Great company and employee's. Thank you so much. Show details
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George
George
  Electricity

Electricity and gas query

I joined Sumo last month and I had an account query, so I called and the phone was answered promptly. Spoke with Annalise, she was very helpful. Show details
Saj
Saj3 posts
  Electricity

Doggy company still in business

Hi Please don’t use their any products. They charge you more than market and real shock will get if you left their service with huge final bill . So avoid this sumo . Show details
Joshua
JoshuaNSWSydney, NSW2 posts
  Electricity
Transparency
Customer Service
Rates and Fees
daniel l.
daniel l.NSWSydney, NSW
  Electricity
Crystal A.
Crystal A.
  Electricity

Dodgy, Rip off

Beware of this company. I switched over to them thinking I was getting a better rate and my bills doubled as they just estimate your bills. They didn't check my meter at all. I changed to a different provider and they then sent me a huge bill as my last. Very dodgy. Save the hassle and go with another provider that will do actual meter read not just estimates that your are charged through the roof. Show details
Bill Modza
Bill ModzaNSWSydney, NSW
  Electricity

SCAM provider

WTH - I joined them mid last year and got Peak Usage rate at 25.08c/KWH but received an email just a few weeks ago that they will charge 39.38c/KWH from 1st of Feb 2024. How can they go up over 57% in one hit. No problem as I swapped to Red Energy and will save over $750pa based on my current usage. Show details

Questions & Answers

Kobus v.
Kobus v. · Electricity

How can I get SUMO to actually read my meter that has never been read and their estimated usage is more than 3MWh more than my actual reading.

Sebastian C.
Sebastian C. · Energy

hey Sumo where can I submit my own meter reading?

OAW
OAW · Electricity

I have tried calling Sumo to cancel my account due to moving and going with another provider. Been on hold for over an hour and a half on all days multiple times so have hung up. Been next caller in que for over an hour. Cannot seem to talk to anyone and the general query option, they refuse to assist.

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Details

About Sumo Power

Sumo Power is an Australian owned and based energy retailer and internet service provider. They offer both gas and electricity plans, as well as a variety of nbn™ internet and home phone plans to suit different households.

There are no lock-in contracts, and also offer monthly contracts with no exit fees. If you bundle electricity, gas, and nbn, then you can get discounts on your monthly internet bill.

What have reviewers thought about Sumo Power so far?

Reviews for Sumo Power were fairly mixed, with most reviews left being positive. One notable point of praise was for their customer service. Reviewers said that staff were friendly, helpful, and that they didn’t have to wait long on the phone to get through to someone.

They also praised the quick and efficient set up process, as well as the competitive rates offered by Sumo Power.

Some reviewers expressed dissatisfaction with the sales team at Sumo, who they said were a bit pushy. They also said that they received a lot of spam calls and texts, even after notifying them to not contact them.

Compare all Sumo Energy listings
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Sumo Gas3.8
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CategoryEnergy ProvidersEnergy Providers
Services ProvidedElectricityGas
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Contact info for Sumo Energy

Mon9:00 am - 4:30 pm
Tue9:00 am - 4:00 pm
Wed9:00 am - 4:30 pm
Thu9:00 am - 4:30 pm
Fri9:00 am - 4:30 pm
SatClosed
SunClosed

Extra Information

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