Very expensive rates for gas! Twice more when some other providers!
But customer service people were very helpful and professional, trying to provide me with better rates. Also, I appreciated repayments reminders SMS.
Great attention to detail..saved me heaps!
Asked relivent questions that put me in the best position to save as much money on my bill possible.. times being hard they set up the perfect payment plan..WELL DONE
So far so good, very happy
I changed to Sumo Power because of a recommendation, the set up process was fast and easy and so far I’ve had no issues and cheaper bills! The discounts if you pay on time are very good.
I have been Sumo customer for about 6 months. In those 6 month I went through hell and back, bills were through the roof and wouldn't arrive on time. Customer service was poor. I wouldnt recommend this service to anyone
Great customer Service.
Great honest service by Laura. Followed up enquiry I had with change of plans. Very pleased that it was noted and actually acted up
Will see how plans stack up after first bills arrive.
Fantastic customer service
Robert from customer service dealt with my Medical form requirement and declined bill payment most efficiently with excellent service skills and manners. All completed in very timely manner. Happy to have Sumo Electricity and Gas
Rectify billing issues
Vanessa did an amazing job very helpful and great to talk to. The problem was solved very quickly and I am happy with results thank you Vanessa. I also appreciated the phone call back rather than waiting on hold ,
Laura is great so as Sumo
Go for the best and Sumo is a great company to deal with. Customer service is awesome .. Laura is the star of this company.. she is just a jewel to the organisation. Guys go use this provider (electricity and gas) and I can assure that you will have a great experience great
Good service, good rates and friendly staff
I was with Sumo for a year and enjoyed the service they provided. The only reason I left is that I relocated overseas.
Great team and market leading rates, I would recommend them to friends and I will hook yo their services when I return home to Aus
Excellent and understanding service
I had a query with my bill and timing and Vanessa sorted it out easily without having to speak with higher authority. More than happy with her service. Thank you.
I received a reminder that the gas bill was due in a couple of days, rang up and paid the bill with Zach. He was very helpful, efficient and made the payment process very easy.
Absolute rip off!!
At our first point of signing up our bill was 130 a month. The monthly bill kept increasing; 150, 260 until it's got to 670!!!!!! Yep 670. When we first signed up we were using aircon, dishwasher dryer and washing machine and yet, without using all those things, the bills were rising. The bills were so expensive they put us in finacial hardship and if we didn't pay on time we got charged double. It was really stressful for us. We have sinced switched to momentum and our bills are back to normal - around 200. Don't let them suck you in with their pay on time crap and cheaper bills. They just keep charging whatever they want and offer no explanation .
very helpful and friendly
I had electricity installed and gas
the set up process was quick and time frames was quick too my power is reliable I have had no experience with dropouts. I am happy with everything
sumo is a great service
the sevice i received from Laura was fantastic She answered all my questions with such a positive manner very friendly and very helpful I would reccommend Sumo to anyone great sevice and good prices
The Sumo representative was EXCELLENT....Thank You Brad!
I rang today to ask about some apparent inconsistencies in an electricity account.
Had I not been able to clear up my concerns I would have given Sumo about 2 stars!
Your representative Brad was able to clear everything up for me.
Without Brad's intervention, explanation and clear information I would never have been able to either read my account or know how the costs were incurred or indeed know what should be paid, or by when.
Brad is indeed a true asset to your company. I hope that his fine standard of work is appreciated.
[I note that the post code list of 3825 does not include my town, Yallourn North. Not sure where the list comes from. I had to choose Moe as the nearest town].
Excellent and efficient process
Electric connection to newly purchased property. Seamless and painless process to organise, about 5 minutes all up. Explained prices, billing and discounts clearly. The consultant Ellie couldn’t have been more helpful!
Same day connection for electricity and gas.
Sumo is a very good company. It provides same day connection for electricity and gas. They also provide internet service which is good but they have ADSL line connection for the internet.
Codie, in particular has been consistently quick to reply to questions and has answered with great care and accuracy
Sumo has sorted out a long standing issue we have had with a solar installation - installed by AGL.
Very efficiency and clarified how to resolve the issue generated by another provider
Very impressed with one particular Sumo member, but all contacts have been constructive and helpful
We prefer gas heating to electric
The person I spoke to was quite helpful and told me ways I can cut down on my bills to check up on the gas reading whenever I possibly can
Gas bill enquiry
I have been told I have 28% discount on my gas bill, but it was not the case after I calculated the discount rate on my bill.Laura was very helpful.
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