Absolutely guttered. We brought this machine back in feburarary, and used the machine without any issues, was running a dream, and giving us the best tasting coffee. The only issue we had was the stainless steel on coffee Handle, faded. So they replaced the whole entire unit. Which I found odd. Why would they replace the whole unit? When all we needed was the handle replaced? So anyhow they replaced the whole unit, with a new one. We then used it for like 3months, and it started leaking water from close to the coffee pouring area. It's really d...isappointing, it seems though the upgraded machine isn't working as well as the older version unit. I can see by the reviews other people have same issue, we are now contemplating the warranty terms, we actuall hope we can get our money back instead of replacing the unit. Cause this seems to be a main factor problem in these machines quite sad.
Leaked more water than a garden hose. Gave an electric shock.
Bought this almost a year ago and thought it was good until we noticed it leaked water, so took it back for a replacement. Our replacement leaks worst than the first. And the last time I used it I pressed the button on the manual shot and got an electric shock. We bought this for the good reviews, but I see we are not the only ones with these problems. Will be asking for a refund.
Bought this machine two days ago from Harvey Norman. It leaked like a sieve ( I took out the red plug from the base of the water tank as indicated) all over the bench top and on the floor the twice I tried it.
Also the red light came on from the grinder which meant it was protecting the motor. There were a lot unspent beans in the lower burr too.??
I phoned Harvey Norman and they were most helpful, said bring it in for another new one.
Debating risking another Sunbeam after reading so many negative comments about this same problem, or go for a Breville Express BES 780.
- Verified purchase
I had this for exactly 1 month. The unit started to leak after 10 uses, my wife thought it wasn't an issue, but it leaked during the night and left the stain on the table to lift up. If that wasn't bad enough, the unit stopped mid way through a shot of coffee and never turned back on.
Great machine but repeated no power faults
First machine worked for 3 weeks then no power, second replacement machine approx 6-8 weeks, exact same issue. Fantastic coffee machine but frustrating to have to organise travel to store and replacements each time .
Originally purchased 2 months ago, and loved our machine! Made fantastic coffees. This machine then had an electrical fault that was cutting out our power and had to be returned. Our replacement machine had a problem with the grinder straight out of the box and would only grind on a setting on 25 or higher. Any less, and it would spit out almost no beans. Rang customer support who advised me that they knew what the issue would be, but said to take back for a replacement machine. Now onto our 3rd machine in 2 months and this machine also has the exact same issue with grinding. Have tried all troubleshooting and different beans, with no success.
Purchased in July 2019.
Love love love!
Love love love! Took a few try’s to get the hang of it but absolutely love it now!
Even my partner who has never used a coffee machine before has got it down pat!
Purchased in September 2019.
- Verified purchase
Not consistent, at least for us
We bought this machine from Good Guys a few weeks ago. Initially we thought we were doing something wrong, so my wife and I bought a precision kitchen scales and a calibrated tamper. That way we could rule out applying to much/little pressure and having too much/little grinds on the basket. We even bought a Sunbeam Precision Grinder EM0700 separately. It turns out we get different results every time.
Not consistent, at least our machine isn’t.
Great coffee, not durable!
This machine is capable of making great coffee and suits a home environment where it may be used 3-4 times a day. Easy to use, clean and produce barista quality coffee with the right beans. Only problem is the two machines we have now had, developed water leaks from the bottom of the unit. Based on other reviews on this page, it seems to be inherent in the quality and design of the unit. I’m not sure I will use another as there is risk of electrical components coming in contact with water that is leaking internally.
Purchased in May 2019.
sunbeam barista max 5300
bought the Sunbeam barista max 5300 just over a week ago from the Good Guys Bunbury WA, I have to say money well spent works a street cant fault it not one bit
We have had this for a month and we are loving it, game changer! Better tasting, better for the environment and cheaper over the long term than PODS. Breville Barista Express may sell more but only for asthetics, Sunbeam does it just as well and cheaper even the sales people will tell you that. Plus as you see on previous reviews Sunbeams after sales service is miles ahead, you don't see any responses from Breville. Our local coffee professionals have confirmed this also. All previous reviews are correct including the water leaking from the bas...e but this minor for us. Coffee quality is excellent. All beans are different so it is all about trying different coarse grades, shot sizes and tamping pressure and it will be worth it. We have used three different beans so far and all have required coarse grinding, 20+.
- Verified purchase
Changed my life (well my mornings anyway), a ritual i look forward to everyday
I ended up getting the EM7000 Cafe Series with a separate grinder. The EM7000 is truly cafe grade from the portafilter, the tamper and just the way the grouphead is hot and the finish is entirely in metal just like the speciality Italian jobs.
Seems great so far
We Brought this in just under a week ago so still trying to work out the perfect grind and tampering for us
The coffee is nice and hot and the machine very easy to use.
The only issue I have with it is how slow it grinds the beans! not sure if I am doing anything wrong but it just seems to grind really slowly. If anyone has any suggestions I would appreciate them. Other then that, very happy with out purchase. We owned an Automatic grinding machine prior which lasted 8yrs so hoping to get the same lifespan out of this Sunbeam :-)
Purchased in February 2019 for $490.00.
Cute but messy.
The machine sits nicely on the bench and the built in grinder works really well. The negatives for me (and it is probably me doing something wrong) are the excess coffee grinds is wasteful and messy (and I do move the handle side to side), and using the steam wand is quite a process. You need to turn right and wait until the light glows blue, then switch back for a while until it heats, then switch to the right again. Seems quite convoluted.
Purchased in December 2018.
- Verified purchase
Fantastic machine at last
First off I want to say I have had many espresso machines , both manual, full auto and Pod, and this is the best machine I have ever owned.
It makes a terrific cup of coffee, I have mine as a small black and after getting the grind and doing everything the manual says to do I get a perfect cup every time. A great cup the correct temperature and a wonderful thick creama
The ultimate at home machine for a cafe style coffee
This machine consistently delivers cafe style coffee with the convenience and affordability of having it in your own home. Easy to use, clean, set up.
I'm still a little off nailing the milk frothing but all in all, highly recommended.
Purchased in November 2018.
The reviewer stated that an incentive was offered for this review
Fantastic Machine - Makes the perfect gift!
The quality of the coffee is definitely cafe barista quality. The quality is consistent and the temperature is nice and hot. The milk frothing wand is great easy to use and the machine comes with a handy jug to froth the milk. We love being able to purchase and try new coffee beans and the inbuilt grinder works really well.
Really love that the machine is nice and compact and looks great too. It fits well on our bench.
Would highly recommend this product.
- Verified purchase
Best home coffee machine!
I'm very fussy with my coffee and absolutely love the quality of the coffee this machine makes. Its as good as a Melbourne barista made coffee. The machine is easy to set up and use. It took a little bit of playing around with the settings to get it just right for the beans I was using, but worth it to make the perfect coffee. Very simple to clean too. It does spill a little excess coffee grinds out the sides when grinding it, but other than that I love this machine.
Highly recommend this machine for anyone who loves coffee and wants to make it at home.
I've stopped buying cafe coffees...because the coffees I make with this are better!
If you're in the market for a coffee machine, you must take a look at the Sunbeam Barista Max. Basically, I hope it stays in my life forever. I think it's the perfect machine for those who loved the convenience and ease of a pod machine however want to branch out to a real espresso machine. The coffee I'm making is cafe quality - I used to buy at least one coffee per day from the local cafe, and since I have had the Barista Max I've bought only one (and I didn't enjoy it!). It's easy to use out of the box, however the different settings for gr...inding, tamping etc make it fun to experiment with if you're after more manual controls. We have limited bench space so I loved the built-in grinder. I found the two-cup filter basket much easier to use than the one-cup (need more practice with that). Also, I've set my grinder to 20 which I find is perfect. I love it, and a few of my friends have their eyes on one too.
- Verified purchase
Best at-home coffee I've had.
We're very satisfied with this, and we both have access to commercial machines at work so have kinda high expectations. We use it every day.
It can take a few goes to get the grind coarseness, volume of coffee and tamping right - still occasionally have a miss that pours too quick with no crema or drips out slowly - but once you've worked it out you're good to go. Temperature is spot on. Fresh, fresh beans definitely makes a big difference! If you're not getting the crema you'd expect from a cafe coffee, try some fresh beans from a local roaster.
Love that a grinder is integrated, pleased to not be creating waste a-la pod machines, and it looks good in the kitchen.
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Questions & Answers
Sometimes theres some water underneath the machine after I use it
I have lost the directions for using my machine. Where can I find the directions
Ive had my machine 3 months and its started to not pump the water through the coffee or through the steam head I can hear the pump but no water ?
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