Sunbeam Cafe Barista EM5000
Verified197 reviews
- Daily
- ·
- Several times a week
- ·
- Weekly
- ·
- Rarely
Official material from Sunbeam.
Love, love,love – My partner and kids got me this for mothers day this year. Every weekend my 7 year old daughter and myself sit down together and have our Lattes, she can make them herself that's how easy to use this is. Show details
This machine is garbage. My milk frother has to be held in physically to use it, that’s when milk even wants to come out. The power button broke and I also had to physically hold that in. Now it’s completely fallen out, so I can’t use it at all anymore. It lasted 4 months. Don’t buy.
Didn’t last long – Purchased it nearly 2years ago, all of a sudden stopped working and milk won’t come out, nothing is blocked and everything clean, it’s a malfunction with the machine, unfortunately no one will help because it’s out of its 12month warranty which is ridiculous! Definitely won’t be buying another sunbeam product Show details
Hi Brewer, All our products are tested for quality and… Read more
Didn’t last long – Purchased it nearly 2years ago, all of a sudden stopped working and milk won’t come out, nothing is blocked and everything clean, it’s a malfunction with the machine, unfortunately no one will help because it’s out of its 12month warranty which is ridiculous! Definitely won’t be buying another sunbeam product Show details
Hi Kiwi K., All our products are tested for quality and… Read more
Reviews with attachments
Amazing for our coffee addiction! :) – We got this machine a couple of years ago and it is still an amazing product! We make every morning our coffee there and friends love to come to our house to get coffee :). My only note would be to be able to buy some of the accessories individually, for example, the coffee tamper broke + scoop spoon broke and I could not find the same one. Show details · 1
More than expected – I had a manual Krups machine. It was starting to have troubles keeping pressure. Replaced with a nicer, quicker cup of coffee for $179. Saw complaints the milk spout doesn't move.. it does.. it lifts out from the inside. A little fiddley.. so it will stay out permanently on my machine. I got a quality bean. The milk doesn't froth thick like… Read more · 1
with a manual machine. But it is perfect for me. It's saving me money.. I am more fussy about the flavour of the coffee shot than the milk texture.
Really sleek and nice look to the machine. Made from majority plastic parts.. but couldn't expect any more for the price. I am very happy with my purchase.
Cafe Barista not providing enough milk froth after a year – My Sunbeam Cafe Barista is not providing enough milk froth after a year I called Customer Service of Sunbeam. At first they asked me to do some checking & testing but problem still persist. Eventually, after two weeks they sent me a replacement of my Cafe Barista unit and was satisfied with their support. Many thanks to their Customer Support named Anjelly for providing a solution. Show details
Not very good – Was not consistent with coffee taste at all. I could never get a good Crema and mostly tasted like bitter coffee ☕. I have a sunbeam conical burr grinder with over 12 settings and you had to use the percolator coarseness to get the coffee tasting good but then had no Crema at all. A machine with this bar pressure shouldn't need such a coarse… Read more
grind. Frother worked well for the month I used it. Milk container leaked everytime you pulled it out was such a tight fit into the unit and had no seal on the top to prevent this. Ended up giving it to my dad in the end.
Hi Robert, Thank you for taking the time to send us your… Read more
In-depth reviews
Customer Service non existent – I was given this coffee machine about 12 months ago and it often leaked. Then it decided not to work. I’d turn it on and water just kept coming out of the spout and couldn’t push any buttons to make coffee. Tried turning it off and on again for several days but still the water kept coming out couldn’t push any buttons. After putting it on Facebook… Read more
for help, I later received an email advising to phone Sunbeam. I did this and was asked if I descaled it. I couldn’t as I couldn’t push any buttons. He kept asking the same question and I kept repeating I couldn’t. I then had to tip the machine upside down and take a photo of the model number. Then I had to take a video showing what was happening when I turned it on and and couldn’t push any buttons. I was advised to send this replying to another email he sent me. After not receiving and response, I sent an email asking if there was any updates. The response was that because the model was produced in 2020 and I didn’t have a receipt, nothing could be done. I will never by another Sunbeam product again, they don’t last like they used to.
Hi there, We're disappointed to hear that you didn't have… Read more
Actually is a great machine for the price! – I was not really expecting a whole bunch from this machine. There are mixed reviews about the milk not coming out frothy enough and so forth. I just wanted something pretty and something that I could use and not have to pay an arm and a leg for. This pretty much is the only thing I could find that would froth the milk for you as my old frother was… Read more
on the way out.
Now, I will say I am not a fancy coffee person, I'm happy to drink instant maccona coffee so I can't really tell you or compare it to a stupidly priced cup of coffee. What I can say is that it exceeded my expectations. I find that there is more than enough froth come out and it actually makes a pretty good cup of coffee! I use it on late as I like creamy coffee and it never fails for me. I do miss being able to make large cups of coffee however I just have instant coffee after my 2-morning coffees using this machine.
Downsides? Well, I kinda wish it has a 24-month warranty as there is a little bit of flimsiness from the milk container and this worries me a little bit. Also, it takes a while to get its self ready to froth milk. Show this stop you from buying one? Absolutely not! it's a $200 machine that makes a cup of coffee for you! I actually wish I bought one earlier! I will end up buying a few when they decide to come out with a newer model so I don't have to get used to another machine cause for me this machine is absolutely fantastic!
Its easy to keep clean,
Good features for price – I purchased my Sunbeam Cafe Barista machine 3 and a half years ago. Making at least 2 coffees per day. It's a very easy machine to use and allows you to make custom coffees at home. Its also easy clean to maintain which is a big plus when using daily. One of the big points for me was being able to use any choice of fresh ground coffee and not… Read more
being restricted by brands/types like you are with pod machines. Not only do you get fresher and better quality coffees, but it's more environmentally friendly with less waste than pods and also allows us to recycle the coffee grounds in our garden. The machine has performed fairly well in the time I've had it. The first issue I experienced about a year after buying the machine was a slow water drip from the coffee cradle water output for about 10 minutes after I made a coffee. This was easily dealt with by leaving an empty cup underneath to catch the water. So although it was annoying it wasn't inconvenient to deal with. Now 3 and half years later in the last month it seems to be on its last legs. Failing to output milk and coffee and when it does it comes out as a dribble requiring the machine to be run several times to make a single cup. I'm now looking for a replacement and would consider buying the same machine again. I purchased this one on sale for $150 and feel like I've gotten value for money from it. The only other thing that has become an issue for us is that the coffee drinkers in our household now drink different kinds of milk. So while the removable milk canister is very convenient if you use the same type of milk for every coffee, it can be tedious to remove and clean milk out to switch it out for a different type each coffee. So seeing as Sunbeam don't seem to sell replacement parts so we could get an additional canister to keep different milk in, I think a standard milk frother using a metal cup like other machines use would be easier in our case.
Positive reviews
Love it! – We have had this machine for 4 years and couldn’t be happier! This is the 2nd one after the first broke just After the 12 month warranty was up. We phoned Sunbeam, and they were more than happy to send a new replacement, even though we were just out of warranty. We love how easy this machine is to use and clean, no fuss or bother. We prefer our… Read more
coffee, a bit hotter than the machine provides so we finish off for 20 seconds in the microwave. After four years, we will probably get a new one soon as the frothing side of things is becoming a bit hit and miss. We definitely feel we’ve had our moneys worth and I’m more than happy to replace a with the same type again.
My machine is dead this morning – My machine is over 2 years old and has been working well and making great coffee. This morning the machine is dead - no power at all. Have tried different power points and tried other appliances in the machines power point. Is it repairable? Show details · 2
Find out how Sunbeam Cafe Barista EM5000 compares to other Semi-Automatic and Manual Coffee Machines
Know better, choose better.
Great machine – I’ve been using this machine for about 7 years. The quality of the coffee produced is fantastic, I’m at the point now I much prefer to make my own coffee now at home rather than purchase from the local café daily. The quality of the coffee is consistent, but that is generally based on the quality of your beans. The temperature of the coffee… Read more
could be a little warmer, however as I enjoy lattes and caps it doesn’t really bother me.
A great machine for a beginner/entry level into the espresso market.
If I was to buy this machine again I would except I’d purchase one with a built in grinder.
Negative reviews
Milk frother rubbish – Was ok for a year , then the milk frother started playing up and barely frothing . Have descaled and everything , still not working . Will be throwing out soon and getting a new machine - hopeless
Hi Sarah S., Thank you for sharing your experience while… Read more
Sunbeam Cafe Barista EM5000 Milk problem – I found this page by accident , i was only looking for a quick fix to make our machine spit out milk not just steam (Milk dispenser has never worked properly) only to find here and other product review pages have many owners complaining and most stating Sunbeam just don't care , you lost me Sunbeam , sunbeam i own slow cooker / frying pan / iron / sandwich maker + coffee machine . Show details
Broke and no support – I gave this as a gift to my mum about 12 months ago. It's now broken, as soon as it is powered on it starts spitting out water snd the buttons are useless. It won't stop unless it is turned off at the power. I don't have the receipt and attempted to contact Sunbeam, sent them a video of the issue and they couldn't even give an indication of what… Read more
the issue is/what caused it. Just said it's out if warranty and nothing they can do. My mother doesn't even use it everyday, and the days she does use it it is only for 1 coffee. Sunbeams reputation has gone downhill. I had a food saver also having issues after 12 months or next to no use.
I do not recommend this product or this company.
Hi KatS, We're disappointed to hear that you didn't have… Read more (+1 reply)
Recent reviews
Loved this – I love this machine. It makes amazing coffee I really love the different functions Show details · 1
Worked well and then milk frother stopped – Had this machine for 18 months and it was working great until the last couple of months where the milk frother has stopped working. If I have the filter holder connected and just want milk froth (to make hot chocolate etc.) it leaks coffee into the drink. The main issue we are having is it will fill about 1/3 cup of milk and then sound like it… Read more
keeps going and cause a lot of steam but stop producing anymore.
By the looks we aren't the only people with this issue - is this a major fault on Sunbeams behalf? Are we able to get some answers on how to rectify this. We have followed all cleaning steps and take good care of the machine so very disappointed if it lasts less than 2 years.
Hi Steph M, Thank you for sharing your experience while… Read more
Broken after 14 months – Milk dispenser hardly puts out milk anymore after several scale cleans still the same. Some days it works others it’s just mainly steam. Pick up spout not cracked. Show details
Hi Jeff, Thank you for sharing your experience while… Read more
Starts out great but then – Had one of these machines and it lasted three years before the frother packed it in. Bought a new one in July 2021 and the frother has packed it in again and only just outside warranty. Have done everything regards cleaning, vinegar, descaling, chilled milk, etc etc and it still doesn't work properly. Sunbeam really needs to fix what appears to be a very common problem. Show details
Hello Brian, We are sorry to hear that you are… Read more (+3 replies)
So Inconsistent! – Milk does not come out of the reservoir consistently at all. For a large cup on ya tiny amount of milk comes out! Tried everything and really frustrated Show details
Hello Matt, Thank you for sharing your current experience… Read more (+2 replies)
Find out how Sunbeam Cafe Barista EM5000 compares to other Semi-Automatic and Manual Coffee Machines
Know better, choose better.
Good for the price – For a coffee machine that’s $200ish… it’s good. Can’t expect it to make coffee shop coffee when it’s an automatic machine. It’s great for black coffee and just ok for milk coffee. But if you want coffee shoo coffee, you’ll need to spend more no matter the brand. Show details
Hello goodguy, Thank you for your feedback. Please see… Read more
Inconsistent frothing – The automatic milk frother was never that great but seems to be getting less and less consistent. Seems to only want to froth when the milk reservoir is half full and temperature is lukewarm and has to be reheated in microwave. Coffee function work fine Show details
Hello Lman, Thank you for sharing your current… Read more
2 years old and now not frothing – It was so great up until now.. Now won't froth on Latte at all.. Devastating. No fixes mentioned online that we havent already tried Show details
Hello Dee, Thank you for sharing your current experience,… Read more (+2 replies)
Ok for the price however really should last longer! – This coffee machine was ok and brought a second one after the first one failed after 24 months no longer pumping water or generating steam. Disappointed that the second machine lasted less than 12 months before it stopped frothing the milk and unfortunately was a few weeks out of warranty by the time I had bothered looking for the receipt and… Read more
doing anything about it.
For the price, having a detachable milk jug and automatic frothing option (even though its not as great as what can be produced with manual frothing on other machines) was pretty good and led to buying the machine for a second time. Have to weigh up though if throwing away $200 every 12 months (or less) is worth it in the long run though.
Hello Coffee Time, Thank you for contacting us about… Read more
Ok Espresso, terrible cold milk/froth – Espresso shot is reasonable for a double walled filter, but watery compared to the EM5300. Even on the lowest froth setting it produced way too much froth (approx 50% of the cup) and required to be microwaved for at least 20 seconds to get to a reasonable temperature. Customer service initially was really bad but fast responding. They followed the… Read more
script which didn't answer my questions. CS offered a few options, chose refund as they couldn't tell me if I was going to have the same issues with a replacement.
Worked great to start now milk frother only gives small amount of milk – Coffee part works great, just not the milk frother. Had a year now, tried cleaning everything and no difference. Sounds like a common problem reading other peoples reviews. Please help Show details
Hello Sue, Thank you for sharing your current experience,… Read more
Started good but now not – This machine was great for a month but despite cleaning it after each use the milk just dribbles out at best. Many questions have been asked on the sunbeam page for the same issue and they appear to be ignoring everyone and not providing any advice. Without any support from the manufacturer it is best to steer clear of this product. Show details
Hello Lman, Thank you for sharing your current… Read more
First time buying a coffee machine – The Milk frothing container started to trickle like as if the pump has gone, only used it for 6 months before I put the machine in storage, I really wish I done my research before committing to this purchase, I would rather just have a normal steam wand model than an automatic milk frothing feature! Show details
Milk only no coffee – Coffee machine was given as a Mother’s Day gift 2021. Up until a month ago it worked fine (all cleaning done as said by the manual) now only the cappuccino button flashes between the two sizes and continually try’s frothing milk even after the chamber is empty. I have tried the ‘press and hold’ for auto coffee dispensing but it will no longer come out. Show details
Hello Charmain, Thank you for contacting us about your… Read more
Milk no longer frothing – I had to replace my machine after less than a year as there so much steam coming and it was making chugging noises. Now the replacement seems to have stopped frothing milk. It literally just pours out . I clean everything . Use milk straight out of the Fridge and have plenty of water in it. So frustrating Show details · 1
Planned obsolescence? – 13 months of trouble-free use and suddenly stopped working. Very little milk making it up the tube and coffee comes out simultaneously. It was a good little machine and made a reasonable cup of coffee. Mostly just used once a day to make 2 cups of coffee. Had no response from Sunbeam after making this complaint privately. Frustrating and at the end of my tether. Show details
Hello Peter, Thank you for contacting us about your… Read more (+1 reply)
Milk froth no longer works – I’ve owned my coffee machine 1 year & it will no longer froth milk it will not come out of the nozzle almost as if a lever has turned it off. I have always taken very good care of it and cleaned it often. It’s my favourite coffee machine ever but I’m so upset I can no longer use it due to this. Show details
Hello Angelica B, Thank you for contacting us about your… Read more
Worked well just didn't last long – I wish I had found these reviews before buying this machine. It worked well for 8 months giving me a great cup of coffee every morning. Unfortunately it seems that this machine is not made to last as I'm now having the same problem as everyone else. The machine just won't produce much froth, just leaks water from the filter head and I end up with watery coffee. Show details
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Shannan W, We understand your disappointment and… Read more