Terrific budget espresso machine. 1 year old and works well.
This is a great budget coffee machine. My wife and I make about 4-6 coffees between us each day and have had this machine for about a year now. It's still working like brand new. When we first bought it we had a cheap Kmart blade grinder and got mixed results in our coffee. We were told by our local coffee shop the quality of grinder makes more difference than the coffee machine and I think they were right.
We bought a $200 De Longhi Burr grinder off Gumtree for $30 and this made the world of difference. A burr grinder is so much better...and easier to make better coffee than a blade grinder. The machine is easy to use and clean. We buy Zarrafas coffee beans and grind them fresh each time we make a coffee. We both find the coffee tastes better out of this machine with Zarrafas' beans than it does when we buy a takeaway coffee from Zarrafas. Heaps cheaper and better tasting than the coffee pod machine we once used to use. And we didn't like all the plastic waste when using pod machines. The coffee machine is a bit loud when pouring the shot I suppose, doesn't bother us, but might be an issue for someone who needs to make coffee in an office or during the night at home while others are sleeping. Overall, can highly recommend.
My EM3820 has been a sanity saver during Melbourne's long period of lockdown. It makes a great coffee every time. However, it has recently started leaking from underneath. I think it is from the water tank. Is there anything I can do apart from buying a new coffee machine?
I purchased it some time ago but only started using it this year.
A bit fiddly to use, but can produce nice coffee. Milk frother and supplied ss jug work well. Main problem is the filter basket which clogs leading to exciting times getting the group handle off due to a buildup of pressure. One tiny hole is all that allows the coffee liquid out of the filter basket. I now soak the filter basket in a small container of vinegar and so far.... that seems to be the solution. We will see.
Hadn’t worked from the start
Our machine flushed water through fine but as soon as there is coffee in it doesn’t push through just steams a bit and builds up pressure. . Water flows into the bottom tray and nothing else happens .. spewin!!
Purchased in December 2019.
Worked great, for a short time
Worked well, great coffee for a few months.
Descaled a few times too
Suddenly started leaking all over, steam flowing through the panels. Steam wand leaking when in brewing mode. Brewing head leaking when in steaming mode.
Good then Bad
I got this for my birthday, a year ago and it has worked perfectly up until today, after using the frothing wand I noticed smoke came out from the round part of the machine, turned it off and waited for it to cool down, I did turn it back on to try and test the frothing wand; Literally nothing happened, turned it off and unplugged at the wall, there is a small black smudge at the center of the coffee grinder, and I believe it has officially stopped working (Judging by the other reviews, this happened to them in the exact same manner). I do not dare turn it back on, and will be looking to replace it, if no one can fix it.
So sad this is my 2nd machine with some sort of electrical fault...
Makes good coffee...hot and strong.
I have really loved my machine, it’s been perfect for me and my two morning coffees, unfortunately (this is my second machine) they have both broken. Frother stoped working smoke came out and I just managed to turn it off before catching fire.
Purchased in January 2018.
Not worth the money
Not worth $150.00 ive had mine for about 1 year but i wouldnt buy another . It has its bad days . Dosnt froth milk properly very loud dosnt filter the coffee properly ive had the coffee ground handle come off and hot coffee go everywhere .
Was working, now it doesn't.
I have had this machine for just over a year now and it was working fine. Went to use it this morning and it began to smoke and the frother did not heat up milk. Very disappointing. I now need to go and purchase another one. Won't be this model/brand.
Purchased in December 2018 for A$140.00.
Do not buy!
My machine is only 2 weeks old. The ground handle has exploded off the machine twice leaving coffee everywhere. The milk froths up but when added to coffee goes flat in about 20 seconds,
I have contacted Sunbeam 3 times with no reply. It will soon be binned. What a waste of money.
Take a look for yourself. Dismal
So on its first use, the machine started smoking, the ground handle exploded off the machine and coffee went everywhere. Burn on my hand etc. Followed the instructions completely. I then research this product and find it has been recalled in 2013/14 for similar issue... so hasn’t been fixed. My review on Sunbeam.com.au was rejected because clearly they don’t like the rating lowered. they have also been useless in providing any help to me whatsoever.
Basic Coffee Machine for weekly use
Found this coffee machine to be fantastic for the first 6 months of ownership.
Followed cleaning and maintenance to the dot and didn't overuse it - had a coffee or two a day at most.
What was frustrating is after the 6th month mark the quality of coffee deteriorated.
- Dripping from the group head was extensive
- Coffee would frequently not brew / pour at all
- Filter would not sit in the group head nicely
- Drip tray coating started to came off after 2 months of use
- Pour was frequently uneven ...
Great product for the price
I have purchased my two of these (only because our first one I sold overseas before returning to Australia). I use it everyday and it works great. Only negative would be that the plastic in the drip tray bubbles a bit from the heat but this doesn't affect the use or how you're coffee turns out!
Good while it worked
I loved this machine for most of its short life. Very good for a budget machine, apart from the amount of drip coming from the filter basket being very unpredictable. However, after less than 2 years it short circuited- blew some very pungent smoke and conked out, first the frother then the rest. So now I am mourning the loss of the machine and wondering whether it should have at least made it a full 2 years???
Excellent when it works. Poor build quality and not supported by a good customer service.
Loved it. High pressure pump pushes through the water even at fine espresso ground. Milk frother tube is elegantly rounded, making it very functional and easy to clean.
Makes an excellent cup of coffee.
Unfortunately it failed after 6 months.
Steam wand did not work and mains fuses kept blowing.
It is not the first Sunbeam coffee machine that failed on me because of electrical problems.
I guess it pays to spend a few buck more on a better brand so that is what I'll do.
I tried to get it repaired or replaced but after half an hour on the phone and being hung up on three times by a crappy customer service phone system, I gave up.
Making a cup of coffee should not be this hard.
Purchased in December 2019 for A$149.00.
Great coffee but died on me after a year
I bought this machine just over a year ago and it was doing a great job for the price. However, now it is past the warranty period it has decided to stop working- makes all the right sounds but the coffee doesn’t come out!
Upgraded from Expresso One and very happy
Excellent quality machine for the low price. Upgraded from the first Expresso, and this one is actually easier to use. Temperature of coffee is good. Only issue is paint is coming off plastic tray at bottom.
The reviewer stated that an incentive was offered for this review
Not as good as our last coffee machine- Kambrook KES110
Our last coffee machine lasted over 6 years but had but discontinued. Husband bought this Sunbeam product from Big W at end 2018. 1st machine had the motor die- which Big W replaced. The second machine- coffee is weak, and can only half fill the extractor cup otherwise the machine won’t work properly and then the extractor part bursts when you undo it- making coffee grounds go everywhere, meaning big clean up. It’s a very disappointing product. Won’t buy again.
Questions & Answers
Frequently Asked Questions about Sunbeam Cafe Espresso II EM3820
My filter cups seem faulty and coffee did not pass through properly, what should I do?
Café Espresso II comes with a cleaning wire. Insert the cleaning wire into the hole of the filter basket to dislodge any trapped coffee grinds.
My coffee and coffee beans sprays everywhere, what should I do?
- Ensure the group handle is firmly positioned on to the group head.
- Make sure the edge of filter basket is free of coffee granules before use.
- Make sure group head is clean and check for damages on the rubber seal.
My pump seemed to stop working, what should I do?
- Listen to the noise the pump is making. Contact Sunbeam Customer Service Center on 1300 881 861 (AU) or 0800 786 232 (NZ) if no pumping noise is heard.
- If the machine is pumping, however, no flow comes out, check the following:
2.1. Check there is water in the reservoir and the reservoir is sitting flush against the machine.
2.2. The filter might be blocked when the coffee grounds are too fine or tamped down too hard. Empty out the filter and rinse under water to clean. Wipe the group head with a cloth. Repack the filter basket and tamp down coffee lightly.
2.3. There might be an air lock in the water line. This usually occurs during first use, if the tank runs empty, or after a period of non-use and/or after the machine has been transported. Follow the user manual to prime the machine and push the air bubbles from the water line.
2.4. Machine might be blocked by scale build up. Follow the user manual to descale the machine.
How do I clean and care for my machine?
The filters and group handle should be washed after each use by rinsing them under warm water. Wash at regular intervals in warm soapy water using a mild detergent. To clean the group head, flush water through and wipe the head and around the inside rim with a damp cloth. To assist in keeping the filter and the group head clean, at the end of each coffee making session it is recommend you run a cycle with only water. Should the holes in the filters become clogged with coffee granules use the cleaning wire (supplied) to remove them.
Latest Consumer Questions
We bought this in December last year & for the last 2 months it has started to randomly pour water instead of steam out of the wand. Sometimes it works after waiting a few minutes but other times it just wont steam. This is used on a daily basis, we love our coffee. What can we do to fix the problem?
I am trying to do a full clean/descale, but the screw holding the shower screen is very tight. I am unable to unscrew it. Without resorting to WD40 (assuming that'd help anyway), any ideas to remove the screw would be appreciated.
Cheers - Geoff
You should be able the unscrew the shower screen without the use of WD40. Just follow the steps on page 17:
If you have further issues please contact me again.
Thanks for getting back to me. Yes, I have followed the steps on p.17 of the manual. The screw is VERY tight and impossible to unscrew. With only a small gap above it, I can only use a small stubby screwdriver and don't get much purchase on it. The screw head has started to burr over.
Any further advice would be most useful.
I have just sent you a personal message regarding this. Thanks
I’m trying to buy a proper tamper but I cannot find the suggested tamper size anywhere.
Can someone tell me whether I should buy 49mm, 51mm or 53mm for EM3820???
- GTIN13: 9311445020456
- MPN: EM3820
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