Sunbeam Cafe Series Duo EMM7200BK
MPN: EMM7200BK
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- Award Winner 2023
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Sunbeam Cafe Series Duo EMM7200BK is a ProductReview.com.au Awards Winner for 2023. Learn more
Official material from Sunbeam.
A very impressive cafe quality compact coffee machine!
A really nice slick and modern design. We have a small kitchen so were conscious of taking up too much bench space, this compact machine fits really well without taking up too much space. The smaller size definitely doesn’t mean a compromise in flavour. Very impressed by the smooth, café-quality coffee this machine has produced and really looking forward to getting my favourite St Dreux coffee beans in there and giving them a try.
In terms of usability it’s really easy and all of the level and temperature gauges take the guess work out of the DIY coffee making. The milk temperature gauge is a great addition to help with that velvety fluffy milk and the ability to pour the coffee at the same time as frothing the milk is a great time saver.
Cleaning is nice and easy and normally requires a simple wipe down. The bottom tray slides out for a rinse and component go back together very quickly meaning there is no build up of grime and dirt.
So far very happy with this machine and would recommend to those looking to take their home coffee’s to the next level.
Purchased in .
- Product is used: Several times a week
- Grinder: Sunbeam Conical Burr Grinder EM0450
Author stated being incentivised for this review
Sunbeam Cafe Series Duo
After owning a cafe I have to say this is one of the best small coffee machines I’ve owned, we use it everyday x 6 easy to fill the water, easy to clean, love the fact that you can make the coffee and froth the milk at the same time. The coffee comes out with a beautiful crema every time and the temperature is perfect for us. Oh and the machine has a temp gauge on it so you always know when the milk is ready no need for a thermometer. 100% satisfied with this compact coffee machine highly recommend.
Purchased in at Harvey Norman.
- Product is used: Daily
Absolutely awful
Can't get the cleaning cycle to start despite Sunbeam creating a new manual specifically to address custimer feedback expressing frustration with the obvious lack of clarity on the instructions in the manual. That aside, the machine leaks from the group head and Sunbeam "support" are basically useless - can't even track the several support tickets I've raised, which means I have to re-tell my story every time I call/follow-up. Nightmare. Wish I'd opted for a different brand.
Purchased in .
- Product is used: Daily
- Grinder: Breville BCG820 (Grinder)
Great quality and reliable espresso machine
I had Sunbeam Cafe Series EM6910 nearly 15 years. Just bought another Sunbeam Cafe Series and very happy with it. The new Sunbeam Cafe Series EMM7200BK produces high quality of coffee shot and very consistent. Steam milk also works great like a professional.
The only thing is I can’t find a demonstration from Sunbeam on Youtube showing how to clean and descale this machine.
Purchased in for $777.
- Product is used: Daily
- Grinder: Sunbeam Cafe Series Conical Burr Grinder II EM0500
how to empty group head easily?
group head is never empty on first bang. i hav to repeatedly bang it and it makes a mess. I never ever had such a problem on previous coffee machine (sunbeam.) .How can I fix this issue?
Purchased at The Good Guys.
Find out how Sunbeam Cafe Series Duo EMM7200BK compares to other Semi-Automatic and Manual Coffee Machines
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When you're on a good thing....
Bought 25/8/22 (Bing Lee $829), the Sunbeam EMM 7200BK is the third machine of this 7000 series I've purchased. The previous two lasted 7 yrs 6mnths and 8 years 9 mnths respectively, used twice a day 360+ days a year. The design is essentially the same with all three; just the cosmetics have changed. The reliability has been excellent throughout that time, as has ease of use, quality of the coffee/milk texturing. Have yet to do any cleaning cycles but it's always been pretty straightforward. If anything, this machine's a bit quicker to get to temperature and aside from that, the consistency's great. Highly recommended.
Purchased in .
- Product is used: Daily
- Grinder: Sunbeam Precision EM0700
Great machine...but has a cleaning cycle fault
This is our 3rd sunbeam machine.
They are great products, never had a problem.
This new version seems to have a fault with the cleaning cycle. It's unable to start the cleaning cycle. We had a great sunbeam technician reset the machine, but the same problem again.
Purchased in at The Good Guys for $900.
Great to start with and then disappointing product execution and poor support
When purchasing this in June, it was a very close decision between the Sunbeam Duo and Breville BES920BKS the Dual Boiler Espresso Machine. Disappointed we didn't select the latter after noticing the temperature gauge was not accurate or consistent. When escalated to Sunbeam Customer Service, their 'Quality Manager' said that, "It gets there in the end" when the video submitted clearly demonstrates that it hesitates and does not allow someone to finish texturing the milk when choosing to. When steaming milk the temperature gauge goes up, the
... Read moren stops (while the temperature clearly goes up), then eventually continues. I was also careful to make sure that the temperature thermocouple was contacting the milk at all times. I should explain that we also steam almond milk where the temperature to cease steaming the milk is lower that the optimum. Other points on the machine - good finish, although it appears Berville is slightly better. Better steam compared with the EM6910 which we have used for the last 11 years across several machines. It does perform well at the pour but again, I am not confident of the gauges and rely on pour-over scales plus timer for consistent coffee recipe. It consistently pours more than the 60ml explained in the manual leading to over-extraction and a coffee that will be more bitter than it should be. The manual is ok but the cleaning regime could be much better explained. It is just confusing. The manual also uses old pictures - example is page 27 showing the EM6910 steam wand tip instead of the model it is representing. Overall, it demonstrates poor investment in product development and execution. This is why I would be recommending the Breville equivalent (without the grinder contained in the machine), double boiler. This is a shame because we have enjoyed the Sunbeam Cafe Series machines since 2011. Our experience this time is very different from our original Sunbeam purchase in 2011/2. Great product and great support. I was looking forward to leaving a more positive response but the customer service has just let us down and we feel unfairly. Over two EM6910 machines and 11 years we have made in excess of 11,000 coffees!Purchased in at The Good Guys for $829.
- Product is used: Daily
- Grinder: Breville the Smart Grinder Pro BCG820BSS
Barista coffee at home
My coffee experience so far has been buying from cafes for the good kind, and instant coffee for the not-so-good kind, but with this machine I'm able to make barista coffee at home! The machine itself is relatively large for those with small kitchens, so it's not something that can be pulled out/packed away, but for me it gets daily use so worth using the counter space, and the box comes with the machine, milk jug, group handle and tamper, but the grinder is separate so I recommend getting this with Sunbeam also! The technical side of the machi
... Read morene is a little tricky, yes it's as simple as a button for the espresso shot and steaming the milk, but there is a lot of user error when it comes to making the perfect coffee - i.e type of beans, how it's packed in the group handle, how you steam the milk etc, so it's a big jump from instant coffee but with practice it's worth it! Would recommend.- Product is used: Daily
Great product. Love it.
Extremely satisfied and no complaints whatsoever. The machine is quality and provides great coffee accordingly. Easy to use and clean. Temperature control and indicators regarding whether the coffee grinds have been compacted correctly is most helpful in getting just the right coffee.
Purchased in at Harvey Norman for $1,000.
- Product is used: Daily
- Grinder: Sunbeam Burr Grinder EM0430
Find out how Sunbeam Cafe Series Duo EMM7200BK compares to other Semi-Automatic and Manual Coffee Machines
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Absolutely brilliant machine. I hardly visit cafes anymore.
It pours a perfect crème at the right temp.
The steamer is excellent with plenty of pressure and control which works simultaneously as the main pourer.
Polished finished looks great on the counter. Thumbs up from me.
Purchased in for $799.
- Product is used: Daily
Favourite coffee machine by far!
I have basic coffee making skills from my time working in hospo and I learned how to make coffee in a professional machine, so can tell the difference between a professional and a home one. I’ve used quite a few home machines since and can honestly say this is the best one so far. It makes beautiful coffee with perfect crema and perfect temperature. The machine comes with a pressure gauge to help you achieve the perfect shot. You may need to adjust your grinder settings and tamping pressure to find the right balance for the perfect extraction.
... Read moreThe steam wand produces great quality froth and perfect temperature milk due to the temperature gauge, which allows you to control it according to your taste. Design wise, it’s all compliments. It looks modern and neat, being also easy to clean, which is a very important factor. It’s also user friendly and the manual has all the info you need to get the machine going. I’ve matched the machine with the Café Series® Conical Burr Grinder and have been very happy since. Definitely recommend both to any coffee lovers.- Product is used: Daily
Love this machine
Makes cafe quality coffee consistently
Has a large water tank
Milk wand froths beautifully
Has a built in temperature gauge in wand which makes getting to temperature easy to understand
This is my second one of these machines, that’s how happy inwas with it… gave the first one to my daughter
Purchased in at The Good Guys for $800.
- Product is used: Several times a week
- Grinder: Sunbeam Burr Grinder EM0430
Find out how Sunbeam Cafe Series Duo EMM7200BK compares to other Semi-Automatic and Manual Coffee Machines
Know better, choose better.
Quality Machine
Keen to take my home barista skills to the next level, I recently upgraded to the new Sunbeam Café Series Duo Espresso Machine. I had been happy with my previous machine, so was a little unsure whether the extra investment would be worth it. Firstly, it’s a thing of beauty! It’s nicely designed and looks great in the kitchen. The features are quality. The barista levers and temperature sensing steam wand are super easy to use. My coffees are now smoother, richer & even easier to make than before. Well worth the upgrade. Highly recommended.
Purchased in .
- Product is used: Daily
Efficient, accurate coffee machine.
I have just upgraded to the new Cafe Series Duo Espresso Machine, my wife and I had the previous model the EM7100 which also did capsules. Having the capsule option at the time sounded good but we never used that feature. Having had the model for 4 years we figured instead of having it serviced we will sell it and but the new one.
We have used this coffee machine for a month now and in comparison to the old model it heats up way quicker, by the time I have grinded my coffee and have got the milk out of the fridge it is ready to go. Furthermor
... Read moree, I really like the new design, the old EM7100 looked great clean but you had to stay on top of it, this one with the black top it seems less maintenance to keep the fresh clean look. It is VERY easy to perfect your coffee with the machine, I know exactly how I like my milk (hot) and so I go just above the green zone on the milk frothing side each time and nail the temperature. For some reason I feel like this new model has more margin for error in the frothing stage that prevents making bubbles, no one likes bubbles in their milk. The coffee filtration dial is also handy as visually sometimes it looks like it went through well but the dial ensures it does each time without the need to inspect the filtered coffee yourself, simply watch the dial, green means you're going to have a good day. I have not used the program dial yet for cleaning and maintenance but with the old model I always had to look up which exact buttons to press, happy this new model is simply a program button. The only thing I can say with the previous model being better is the actual buttons felt more firm than on this new model where the buttons have a little bit of play when pressing them but other than that the heating time, frothing time and overall look is better on the new machine. One thing a lot of coffee machines miss is the ability to froth and have the coffee filter at the same time, the dual system was perfect in the previous model and nothing has changed with the new one (except a faster heat up time) overall, very happy with this coffee machine.Purchased in .
- Product is used: Daily
Fast, powerful and accurate
Something not immediately obvious about espresso machines is that only a few have separate, dedicated heating elements - one the right temperature for making coffee and one much hotter to provide steam for the milk texture wand. Other machines (like those I have owned before) come with only a single heater - that has to change temperature to do the two jobs and can only do one of those tasks at a time...with a time delay in between.
I selected this machine because it has the TWO dedicated heaters. I can be extracting the espresso shot WHILE
... Read moretexturing the milk...resulting in a faster, fresher coffee. There is a pressure gauge for feedback on my shot (which helps me adjust my excellent Sunbeam Cafe Series Precision Grinder EM0700 for an even better shot next time) and a milk temperature gauge to guide me to the optimum 65C. The milk steam wand is more powerful than others I have owned - which speeds things up even further and delivers a more cafe-like result. There is a separate hot water tap which is useful for quickly warming cups and making tea. The machine warm-up time is about the same as it takes to grind, tamp and pour milk in the jug - so its one continuous flow for me from switch-on through to combining the textured milk into the espresso shot. The contrast between the matte black and reflective metal surfaces gives the machine an impressive look that works well with my kitchen.Purchased in .
- Product is used: Daily
- Grinder: Sunbeam Precision EM0700
Questions & Answers
Frequently Asked Questions about Sunbeam Cafe Series Duo EMM7200BK
The coffee pressure gauge doesn't work during the pour regardless of how fine the grind size is, what should I do?
Grinds might not been tamped (compacted) enough, tamp more firmly.
Not enough coffee grinds may have been used. Dose more coffee grinds. Use single filter basket for single dose
The steam wand temperature gauge is not working, what should I do?
Make sure steam wand is clean and temperature sensor on the wand is fully submerged in milk.
Why is there no pressure in my pour?
The coffee grind coarseness and tamp pressure will affect the coffee extraction pressure. Adjust to a finer grind size and tamp firmly.
Why can't I get any crema no matter what grind I use?
The freshness of the coffee beans affects the level of crema. Change to a different batch of coffee beans and ensure it is used within 2 - 3 weeks of opening the bag.
The coffee tasted bitter and black, there's no pressure or crema even after I followed the instructions. What should I do?
When the grind is too fine, the grounds are packed too tightly together, it will be harder for the water to penetrate the coffee puck. This will result in an extraction that is too slow, hence bitter drinks. Adjust the grind setting and make the grinds coarser. Don't apply too much pressure when tamping.
How do I clean and care for my machine?
The coffee making process involves extracting oils out of coffee grinds to make espresso coffee. Deposits of these oils build up over time and affect the taste of the coffee and operation of the espresso machine. Regular cleaning to remove these oils is essential and will maintain the quality of the coffee the espresso machine produces and result in less maintenance being required.
This is easy to do by following a few quick and easy cleaning steps:
Preparing for cleaning cycle
Ensure the water tank is full and the drip tray is empty.
Remove the cleaning disc from the accessories storage home (underneath the water tank lid).
Ensure the machine is on and in the READY state.
Place the 2 CUP filter basket and the cleaning disc into the group handle.
Place one Sunbeam Cleaning Tablet in the middle of the cleaning disc in the space provided.
Insert group handle into the group head.
Place a large container under the group head and steam wand.
Start the cleaning cycle
The cleaning cycle takes approximately 7 minutes to complete.
Ensure the machine is plugged in and switched on at the power outlet.
Press and hold down the 1 CUP and 2 CUP buttons.
While holding down the 1 CUP and 2 CUP buttons, press the STANDBY button.
Release all three buttons together.
The lights on the control panel will start to chase from left to right.
Note: During the cleaning cycle, all other functions will be locked until the cleaning cycle is completed. The cleaning cycle can be stopped at any point by pressing the STANDBY button.
Cleaning cycle complete
When the cleaning cycle is completed, the lights on the control panel will stop chasing and the machine will beep 4 times.
The machine will now be in the READY state.
Remove the group handle from the group head. Check tablet has fully dissolved.
Cleaning cycle clean up
Empty the containers from under the group handle and steam wand.
Rinse the parts in warm soapy water.
Purge the group head by pressing the 1 CUP button.
Allow water to run through until it stops.
Wash the parts in warm soapy water.
Rinse and dry.
The machine is now ready for use.
You can find the full care and cleaning information in the Product Manual
The coffee machine is leaking. What can I do?
Establish where the leak is coming from:
- From the front of the machine under the Drip Tray – make sure the Drip Tray is emptied regularly and positioned tightly against the coffee machine before each use.
- From the back of the machine under the Water Tank – check for any cracks or leaks coming from the water tank. Make sure there are no foreign particles or object blocking the valve. Ensure Water Tank is sitting correctly against the coffee machine.
- From the group head – ensure filter basket and group handle is locked in position before use. Clean shower head regularly and replace group head seal, if required.
Where can I get professional repairs and spare parts?
You can get professional repairs and spare parts with Sunbeam service agents.
Latest Consumer Questions
Hi, l am trying to run the care and cleaning cycle and nothing is happening. As per instructions l press the 1 cup and 2 cup together then the standby button. Once the running lights appear l release the 1/2 cup button but this is not happening, no running lights at all. I’ve tried this with the machine on and off (obviously on at the power!). Any suggestions? Model EMM7200. I had an older one before this one and worked this exact way with no issues. Any feedback appreciated
Today my Sunbeam EM7200 won’t get out of standby mode. The standby button blinks and when I press it expecting all buttons to light up enabling me to select the one or two cup button, nothing happens except the standby button continues to blink. Is there a simple fix?
I have discovered that the reason the machine was stuck in standby mode was that one of the side levers (steam on the left and jot water on the right) was not turned to the fully off, ie pointing forward) position. THIS IS ESSENTIAL. Always check position of steam and hot water levers.
I'm having the same issue as several of you have had and all of the solutions you have found have not worked so far, but will keep trying.
It is notable that Sunbeam have replied to some issues when they know they have a fix, but their silence on this issue is deafening.
I just bought this machine. It’s sooooo tight when putting the group head in. I have made 12 coffees so far over the past 4 days and cannot get the optimum extraction. I have used all different group heads and also 3 different coffee beans. I’m now at a loss as my dodgy 14yr cafe series 6910 made better coffee!
What am I doing wrong? Is it the machine ? What does the program button do?
Thanks
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Details
| Category | Semi-Automatic and Manual Coffee Machines |
|---|---|
| Price (RRP) | $1,199 |
| Pump Pressure | 15 bar |
| Input Power | 2,400 W |
| Dishwasher Safe Parts | Yes |
| Water Tank Capacity | 3 L |
| Dimensions | 340 x 365 x 355 mm |
| Weight | 12.75 kg |
| Milk Frother | Steam Wand |
| Bean Grinder | None |
| Manufacturer Warranty | 1 year(s) |
| Colour / Finish | Black |
| Manual | Download manual |
- GTIN13: 9311445037294
- MPN: EMM7200BK
Extra Information
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Hi there,
Thank you for sharing your experience while using your Sunbeam Cafe Series Duo EMM7200BK.
... Read more We are disappointed to learn about the difficulties you are experiencing. Could you please provide us with your contact details and previous case numbers (if you have them) in a private message so that we can contact you regarding this matter? Thank you, Sunbeam Customer Care