I’m happy with the ease of use I’m really struggling with the milk steamer.No matter what I do and following the instructions in the booklet it consistently produces big bubbles and watery milk. The steamer is so forceful and loud I’m thinking there’s something wrong with it and it’s ruining the flavour of the coffee . My last Cafe series produced great smooth milk.
Anyone else experiencing this issue?

This machine is a dream, makes great coffee and built well. Keep the filter in the head clean, too many people don't clean their machine and ruin the taste or the machine.

Purchased this coffee machine 2 years ago. I use this machine daily, sometimes up to 6 coffees a day when friends drop in. Together with the Sunbeam burr grinder, it makes the perfect coffee. Very easy to use and maintain. Easy to descale and replace the filter and the group head seal when needed. It never fails to deliver the best cappuccino or latte! Must admit I do not use to capsule option. Can't beat freshly ground coffee beans! My previous machine, a Jura Ena 5 was a great machine but could not deliver a coffee as good as this machine does.

This is fantastic, the additional pod filter flexibility is great , I have owned 3 versions of this sunbeam machine over the years and it truly makes the best coffee!
I use it at least 3 times a day and couldn’t live without it.
This was a replacement machine as my Em7000 developed a small leak after using it 3 times a day for close to 4 years.. Harvey Norman product care offered a refund so decided to buy the same model for a 3rd time... first machine lasted 5 years, and was still going when I upgraded

Its alright machine i like the extra cup part that does pods thats about it but the expresso loses its pressure to mutch for me shouldve gone with another machine its okay but i do like the steam seperate from the water presser for coffee pumps

Backflow valve design prone to failing. Mechanical fault. After 3 replacements I've given up. The milk temperature gauge is a lie. It shows time not temperature. Heat the milk and turn the steam off and on quickly. The gauge resets and starts slowly counting again and does not reflect the milk temperature. The drip tray is poorly designed resulting in constant mess. The water reservoir is so badly designed the "out of water" alarm goes off with anything less than a litre in it. Tollerance for grind is terrible. The slightest difference in tamping will take it from no crema to totally blocked.

Makes me miss my old em6900.

This machine is my life savour. Every morning I come out switch t on and within a couple of
Minutes it has heated. I grind my beans and place the handle ready to pour. Press a button and out comes coffee. There is a little gage with red and green and the dial will always be between the green, which I know tells me it’s perfect to pour. I have never had a bad coffee, the coffee is always consistent pours smoothly and easily. Frothing milk has never been easier as well. The little temp gage tells you when it is the perfect temp. So no more burning your hands whilst trying to figure out if it’s good enough. I love this machine, can’t believe how easy t is to use.

Was so pleased to find this machine that can do both pods and ground coffee. I didn't realise it was possible.
We really do use both. Pods for a quick blast and grounds when we have the time. That way I can still enjoy my favorite flavored pods and experiment with different coffee roasters. Adding cuppocinno milk is really fun but watch it! That steam wand packs some power. I got milk all over the bench the first time. We have already enjoyed this heaps and only had it three months.

I recently got one of these coffee machines after the previous one died on us. It's got a pretty powerful steam wand, which has taken some time to get the hang of as sometimes the milk gets too hot before I am able to get a decent froth. The espresso I get can't be faulted. I like that I am able to do the espresso and steam the milk at the same time. I haven't used the pod functionality on it so can't comment on that.

This machine has met my morning espresso expectations. Aromatic coffee even with supermarket beans. A good refinement over my EM6900 which still works after 10 years. The thermoblock EM7100 is fast to heat up (over a boiler machine) and easy to cleaner. The machine prefers well ground beans so invest in a decent grinder too. If want to progress beyond the huge shortcomings of a pod machine this is good place to start. Recommended.

We researched well before purchasing the EM7 100, being able to use pods and beans was the extra incentive to buy this model. Coffee tastes great from the pods all of the time. Learning how to grind and tamper the beans perfectly is a challenge. It's been a month of trial and error but I think the hubby has perfected it. I'm still learning.

Was in the market for a coffee machine but we couldn't decide if we wanted pods pr beans. This one was perfect. The fact it can do pods as well as beans is amazing and it can adapt to 3 different brands. Easy to use and well worth the money!

I use the pods when I’m in a rush and beans when I have time and don’t mind making a mess. The fact you can interchange between was a big plus for me but make perfect coffee every time. You do have to get the grind right for it to be a perfect coffee but after some trial and error it’s all sorted.

We had the first version of this machine, which lasted 4 years of being used every day, and recently upgraded to the next model. I am a barista by trade and am very happy that the steam wand makes fantastic milk every time, even my 8 year old daughter can use it!

I was recommended this product from a friend who insisted I spend that little bit extra for a machine that would produce great quality coffee and last years. I was so glad I listened, originally was looking at the EM7000 but purchased this model as it was on special. Although I don't use the pod extension, I can vouch that the machine produces a quality espresso made from freshly ground Coffee Cartel beans. Easy to use, once you know what to do and easy to clean. Highly impressed.