Sunbeam Cafe Series Mixmaster

Sunbeam fail to support products – Sunbeam Cafe Series 999 Mixmaster an otherwise fantastic product has stripped teeth off the small gear. I am advised by the local Sunbeam official repairer that the part is no longer available from Sunbeam. Once Sunbeam Mixmasters seemed to last for ever and parts were available. The previous Sunbeam Mixmaster retired only because the rubber wiring was over 35years old and perishing but it still runs! Show details

A lemon from the start with no meaningful service! – Driving wheel shaft assembly failed two months after purchase. Not under warranty so paid $90 for the fix which took 4 months! Tried to make a pavlova and same thing happened again. Show details

Rubbish product... Non existent servicing – Motor burned out on third use after being stored away for a year, and we found that servicing options in Geelong are non existent. Have to travel to Melbourne (100km) for service. Won't be buying Sunbeam again! Show details

Very pleased with this mixer – I recently purchased this model second hand. It is at least ten years old, and the previous owner hadn't used it a great deal but was very happy with the service it gave. It is a twin motor model and I have already used it several times with great success. I was initially a little nervous about purchasing an older model, but I am so pleased that I… Read more ·  1

got it. I'm sure there are more recent mixer models that have fancier features but I am happy with this one. It does everything that I need and does it well. I did read a lot of review before committing to buy it and was aware that quite a few users weren't very happy with it. However, I'm also aware that most people who are happy with what they have, don't do reviews! They just get on with life and enjoy their product. I do try and remember to do a review whenever I buy anything and even though this is not a new purchase, I thought my experience might be useful for anyone else thinking of investing in an older mixer.

The Icing On The Cake! – Ive used many a MixMaster over the years (including KItchenAid) and this new Sunbeam MixMaster is AMAZING! VERY user friendly and makes fabulous cakes and biscuits! I got mine in red and looks so sleek and sexy on the benchtop. The Balanced head is so good. You can lift the head with a finger thats how easy it is. I have kneaded doughs in… Read more

this machine, and it hasn't bounced around or rocked back and fourth, adjusting its power to suit the load.

I have spoken to sunbeam, and they say that some new attachments for the POWER DRIVE are on there way. WIll have to be on the look out for these attachments when released :D

unsuccessful success – I had the model 8900 and never work really well , since the beginning. One day the motor died... thanks! they have 5 years warranty and i still able to claim for mine. Good news, they give me a new mixer, and better than mine!!! Very happy with the Sunbean service!

Sunbeam Has Gone to Hell – We bought this machine in 2015 on the back of sunbeams past reputation we’ve used it maybe 20 times and started noticing strange noises initially. Mixtures sticking to the side of the bowl and finally today smoke pouring from the unit. It has now been relocated to land fill unfortunately. We will never buy another Sunbeam product, this company has… Read more

gone to hell! Do not even consider purchasing a Sunbeam product as from what I have recently discovered through reading other peoples experiences this company produces faulty products and they don’t care.

Broken and can't be repaired – My Parents had their Sunbeam Mix Master for almost 40 years. So we asked for one on our bridal registry. Reading the other reviews, I feel lucky to have gotten 9 years out of the machine though the problem started several years earlier. Sketchy rotation of the bowl and exceptionally loud. As with everyone else, the Drive Worm Wheel wore out and… Read more

Sunbeam conveniently does not produce this part as a spare. Contacted Sunbeam and got a polite, "too bad, so sad" response. But hey, maybe their goal is to not ever have repeat customers. I certainly won't be buying anything Sunbeam ever again.

Sunbeam Mixmaster failing – I bought a Sunbeam Cafe Series Mixmaster MX8900 six years ago, my daughter also.We choose Sunbeam because of our confidence in your products. My family have always bought Sunbeam mixmasters. Most are still working after 20 to 30 years. After five years the turntable ceased on my daughters mixmaster and mine has now. Very Disappointing for a… Read more

company that was once an Icon in most Australian kitchens. I certainly will not be buying Sunbeam again.

Anne

Extremely dissatisfied.First use. It Won't even cream butter and sugar. Slow and a grating sound, – Maybe 5 years ago- my MX8900 was part of a prize .It was not needed until my old Kenwood died about 3 months ago. After first use I put the Sunbeam back in its box in disgust (. I have 3 very old Sunbeam mixers which might be collectibles. THEY still work but are quite antiquated.).  Show details

DISAPPOINTED SUNBEAM – This machine has been a real disappointment. Initially it worked well, but spare parts, namely the Drive Worm Wheel required replacement but this part (MX88138) and the beaters need replacing are NO LONGER AVAILABLE. I've searched everywhere so has my Sunbeam authorised repairer. This model MixMaster obviously had a weakness in its design or… Read more

manufacture to start with. It was also expensive in comparison to other similar mixers, to buy at the time. My previous MixMaster lasted 39 years! It appears I purchased it in preference to other brands as I hoped it would last a long time. I use my mixmaster at least once a week and now find close to Christmas i have to make another large layout for a new machine. i have alsways bought Sunbeam followed on from my Grandmother and Mother but I buy another Sunbeam appliance in future.

Disappointed with MX8900W Sunbeam Mixmaster – I have had a problem with the bowl rotating gears disintegrating also. I only had mine about 2 years when it started to make a grating noise. I contacted Sunbeam and of course I was told that it was out of warranty so I would have to pay to have it repaired. I continued to use it as I didn't think I should have to pay to have it fixed when it was… Read more

only a couple of years old. The noise became so bad and metal shavings were being left on my bench top so I had to stop using it. I have a old style Sunbeam Mixmaster that I have had for 30 years and it is still going, though a button has gone off the bottom of the beater. Rather than spend the money on getting new beaters I though I would upgrade to a better model, so I bought the MX8900W. I thought I was upgrading but have been severely disappointed. It actually even beats slower than my old one. Considering it has a bigger motor, I would have thought it would beat faster. I have gone back to using my 30 year old mix master, even though the beater has lost the button it still does a better job than the MX8900W. I will have to purchase a new one soon but I won't be buying another Sunbeam.

Poor support from Sunbeam - discontinued cannot get parts – Have used this successfully over 5 years but it started to make noises and authorised repairer said (earlier this year) could not get needed parts for it any more. Poor service not to support a 5 year old mixer Compare this with Kenwood Chefwhich worked for more than 20 years.

Rotating bowl issue – Less than 5 years old and probably used average once per month, maybe less! Rotating bowl gears disintegrated. No spare parts available. Seems little point in buying the more expensive, supposedly more robust models when they last no longer, and cannot be repaired. Very disappointed in a brand that no longer synonymous with quality.

OK machine overshadowed by terrible customer service – Was gifted this for our wedding. Awesome machine for the first few uses. Then the rattling/wobbling started and attachments feel loose or not connected fully. Contacted sunbeam but unfortunately without the receipt there is no warranty service. This is a real shame as we are a big sunbeam kitchen (toaster, sandwich press, kettle, coffee machine,… Read more

coffee grinder and mixer stick). Although the quality of this product doesn't necessarily reflect the overall quality of their products, they are in serious risk of loosing a loyal customer due to poor customer service. Work on your customer service, sunbeam.

Sunbeam Mixmaster Fail – The small plastic cogs inside failed on the machine after some strong dough was put through, I tried to replace these parts and no where stocks them, called Sunbeam to get them and they wouldn't provide them either. There goes $300 bucks for less than 4 years! What a disposable society this kind of company are creating! Never again!

Poor quality – Purchased this machine for my partner and it has had occasional use over the last 5 years (a few more cakes would have been nice, which also would have manifested this design fault a lot earlier!). The Mixmaster was chosen for the fact her Grandmother, Mother, Mother in law, Aunts etc etc had all used and still use their older Mixmaster's to this… Read more

day.

As I couldn't find the receipt, hence no warranty and after looking at reviews/complaints on the net, I decided to pull the Mixmaster apart myself. Turned out to be the unavailable part MX88138 Drive Worm Wheel had worn out, big suprise. A brass moving part against a stainless steel moving part was never going to last.

After contacting Sunbeam, I have been told the part MX88109 Complete Turntable Assembly, has the Drive Worm Wheel in the kit. Looks like the Mixmaster will be get a shiny new turntable fitted aswell.

The part has been ordered through an authorized repairer, Sunbeam won't directly ship to me and hopefully this will sort the problem. However, I am dubious about the needed part been in the kit. At a total cost of $29.95 there seems to be a lot of parts been sent out at pretty reasonable price.

Still not happy that I'm repairing a mixer that seems to have a known design fault and according to Sunbeams marketing "Is built to last".

***** Part supplier has confirmed that according to Sunbeams assembly diagram the 'Drive Worm Wheel' items 78-79, are not actually part of the 'Complete turntable assembly' items 45-52. Luckily the part supplier runs an honest business. Part order cancelled, Mixmaster now in it's rightful home in the scrap bin!

Nice example of Planned Obsolescence – As per other reviewers, bought Mix Master after seeing mum use hers for years on end thinking it would last decades. So wrong! Bowl turning gear stripped after occasional use over last 5 years. No longer can you get replacement parts for this poorly designed mixer it seems Sunbeam would like to insure all of these lemons are sent to the tip.

So disappointed with this Sunbeam appliance – This machine has been a real disappointment. Initially it worked well, but spare parts, namely the Drive Worm Wheel and Transmit Shaft very quickly required replacement but these parts (MX88138) are NO LONGER AVAILABLE. I've searched everywhere so has my Sunbeam authorised repairer. The numbers on the dial also disappeared very quickly. This… Read more

model MixMaster obviously had a weakness in its design or manufacture to start with. It was also expensive in comparison to other similar mixers, to buy at the time. My previous MixMaster lasted 38 years! It appears Sunbeam no longer uses quality parts. I won't buy any Sunbeam appliances in future.

Poor quality product fraught with faults – We were given this as a wedding present- though it would last for 30 years or more as my mum's old one is still going from the 80s...alas! I was so wrong. First the numbers and writing on the turning part rubbed off after first use. Replaced this (not an easy process) and the same thing happened again straight away. Next the motor kept overheating… Read more

and cutting out causing an awful electrical smell. Last straw was today when it blew up after 30 seconds of whipping cream, smoke pouring everywhere. I am so disappointed and will NEVER be being Sunbeam products again.

Poor Quality Product!! – I received this product for a Wedding present. I loved the look of it and initially was very happy. I used it occasionally over a 2 year period and one day i noticed it was struggling to turn the mixing bowl- making grinding crunching sounds. Luckily it was under warranty so it was replaced however this wasn't an easy process. I had the next one… Read more

for under two years and have probably used it less than the first unfortunately the same thing has happened again. The motor!! Poor poor quality product. Two machines both times the motor has blown up, this was an expensive item hardly ever used. I will never buy Sunbeam again.

not as good as it looks – I miss my Kenwood which lasted 31 years. The sunbeam does not knead dough stops straight away. Very unhappy with it as I make pastry a lot and now have to hand knead.

Beater stuck – I have only used me MM on a few occasions. While making marshmellow today beaters suddenly stopped after 5 minutes of beating on full speed, noticed eggwhite/sugar mixture had threaded up the stem of the beaters. Now beaters will not spin and cannot get one of the beaters out. Very unhappy as hardly used this machine. Also when beating with a… Read more

small amount of volume ie 2 egg whites mixture does not whip up to required volume have to use hand beater to get the mixture going and this is using small bowl! How can Sunbeam release such a faulty product onto the market totally trashing their brand??? Will be calling customer service on Monday not expecting much help.

Beaters crunch and turntable doesn't turn smoothly – I've bought my Sunbeam 850W in 2011 and haven't used it since. I run my own cake business from home and now use a simple handheld mixer. Have recently tried using said Sunbeam 850W again after long period buried away in cupboard and still no good. Turntable doesn't turn properly and beaters crunch against each other. I only use it when mix 1KG… Read more

batch of batter,otherwise back in the cupboard it goes. Did contact Sunbeam but was told to get new paddles, took months to receive but same thing happened. Not very happy as I need a large mixer for my business. Will not buy Sunbeam again.

No Spare parts available – My MX8900W was my pride and joy. Taking after my Nanna and my mum who had their Sunbeam mixmasters for years on end Sunbeam was my only choice and despite the lure of upgrading with a kitchenaid or a thermomix, I maintained that my sunbeam was the best mixmaster for show baking. When the bowl rotating mechanism started playing up I rang to be… Read more

informed that replacement parts are not made anymore. To say I am devastated is an understatement. How can Sunbeam maintain their pledge to prouduce products of the highest quality. Maybe 30 years ago they did but certainly not today. I feel sick throwing the mixmaster out, it is still in immaculate condition and it just seems like such a waste, not to mention the sentimental loss. Gutted.

Complete waste of Money! – Got this moor Mother's Day two years ago, have used it twice as was worried about the noise and smell it made. Life gets busy it gets put in the cupboard. First time I've dragged it out today and it's metal area around where you put the beaters have corroded!!!! Omg what a piece of rubbish! my husband bought it for me as I used to rave over my mums old one.

Badly designed – It was never very good at mixing but the base that screws onto the bowls gets water in it when washed which is impossible to get out. The screws then rust which makes the base drops off and then the bowl can't be secured to the mixer. I rang customer service and was told that it was my fault as I should have been air drying it (contrary to the… Read more

instruction manual which says to wash with hot soapy water and then wipe dry). I was also told I could buy a new bowl for $52.00 I asked customer service if the bowl could be fixed and they said that it couldn't. I showed it to my husband and it took him 3 minutes to fix by replacing the rusted screws with good quality stainless steel screws. The mixer had hardly been used. Sorry Sunbeam, poor design and even poorer customer service. You've dropped the ball on this one.

Stripped brass worm drive, no spare parts avail – Similar problem, no parts and having to turn the bowl by hand. Contacted customer service and they have offered 30% off RRP of a similar item. Will try and bodge a repair otherwise its theirnoffer of another product on the market. Still not very happy, these units are not cheap.

Disappointed Rubish – Purchased this machine and 18 months later the lower motor died. Under warrantee Sunbeam replaced it. The replacement might have been a 'return' from someone else as the numbers on the dial wore off, the beaters wouldn't pop out easily and the tilt stuck and required force to lift. Just over five years later the lower motor has died again. A… Read more

review below mentioned the cogs, it sounds like these are what died. This machine was $480 when purchased, the replacement won't be a Sunbeam.

Absolute waste of time & money – I had to give it one star as it won't allow you to give any less, maybe it would be for looks as it's a nice looking unit...the positives end there though. Used maybe 5 times in the first 12 months & then the beaters wouldn't stay in. Called Sunbeam, no receipt-no fix, so see ya. Never again will Sunbeam get a cent out of us for a single product… Read more

no matter how good the reviews are on it. Do yourself a favour & buy anything but Sunbeam. Looks nice. Beaters fall out, mix works it's way up the beaters into the mixing head & it doesn't scrap the bowl.

Blame it on the mixer!! – Good wife dusted off the MX8900 we had for just over 5 year to mix some cup cakes for youngest daughters 9th birthday. The turntable stopped spinning and made lots of noise. Upon inspect found lots of brass filings and a stripped gear. I didn't expect it to wear out this easy specially when it's only used half a dozen times per year. Having had… Read more

great sunbeam products before this mixer has definitely put a question mark in my mind of the brand. Needless to say the birthday celebration wasn't the same without the cupcakes!!

Longevity below brands expectation

Garbage! – I purchased the MX8900R after having sold my 40 year old model, still working, in a garage sale. What an idiot! The new one from the get go, used to vibrate the control dial around which used to slow the motor. The only use it had was to make pavlovas and the occasional sponge cake, possibly one or two times a year. The last time I used it, the… Read more

motor just burned itself out, within the warranty period. As it was purchased at Clive Peeters, who in turn closed down, I thought that I had nowhere to claim my warranty. I was made aware after contacting consumer affairs that there is an implied warranty. I approached Harvey Norman whom I learned honour Clive Peeters goods, but! because I waited before making contact with Harvey Norman I have no claim. Sunbeam basically told me to get stuffed! Upshot! Don't buy Chinese made Garbage from Sunbeam. It does not last and although their warranty is 5 years it does not matter if you use the item once, there is no warranty!!!!!! A great big waste of money for a piece of garbage. Go Kleenaid!

Bad warranty service

How long is long enough – We bought this after my wife's Mum had her sunbeam for 20 years.... We purchased the 8900 and two weeks later returned it after the motor burnt out. The replacement one has lasted 6 years and tonight the motors are letting off an awful burnt smell, we've read these reviews and realise our chances of replacement parts and repairs looks… Read more

bleak......but the issue for us is 6 years a decent enough run for a Model that had a 5 year warranty. The warranty should give some reassurance it will last for a few years beyond that period. Yep we're disappointed.

Doesn't last

Disappointed – We used an assortment of second-hand mixers for about 18 years before finally deciding to buy a new Mixmaster. After splashing out and getting as close as possible a match to Mum's old Sunbeam we bought the Sunbeam MX 8900w. It went for a couple of years. It then broke down and got shelved. I pulled it out and had a go at repairing it this… Read more

morning. Brass gear at bottom stripped, both gears at top stripped. Having seen the internal damage to the machine and reading the reviews I think Sunbeam would have known this was a design fault within a very short time. The gears are badly designed. It is disappointing Sunbeam did not withdraw this product immediately.

It is obviously not worth chasing parts that are going to do the same thing. It is into the bin.

Does anybody have a machine they have used for say 5 years and is still going? It must be possible to make them as the old Mixmasters went for decades, with heavier use.

Thanks

Very poor quality gear mechanism, not economically repairable.

Let down by Sunbeam – We had a Sunbeam Mixmaster for 48 years, it never missed a beat, but when it started to have an intermittent connection (frayed flex, now fixed and going strong), we decided it was time to update. New one was ok, used about once every 2 weeks, very noisy and ran hot. Last week it made a strange noise somewhere in the beater gearing. Took it to… Read more

the service agent who told me that parts are no longer available, throw it in the bin!!!!

Unacceptable service from Sunbeam, we recommend that you DO NOT BUY this product. it is rubbish. Motor driven bowls, easy to use. Very bad service from manufacturer, obsolete after only 2 years is not good enough