Sunbeam Cafe Series Kettle Questions & Answers

Hi Rachel, Could I ask you to please check that you've selected the 100 degrees setting and not the 80 degree setting. Thank you, Sunbeam Customer Care

Hi, yes I always select 100 degrees ☺️

We are happy to help. Please give us a call at 1300 881 861, from 10:00am to 6:00pm - Monday - Friday AEST.

Thank you, Sunbeam Customer Care

Hi Josh, I have just sent you a private message if you could kindly respond via this please. Thanks

Folow-up. Big thank you to Sunbeam & Amazon for resolving this quickly. It was indeed a product fault - replacement unit is functioning perfectly.

Hi David U, Try unplugging from the power point & empty out the water & clean the base with a rag & some methylated spirits also do the same with the base & let it dry out before using again. Thanks

Thanks, good advice, now it's like a new kettle!

Hi Penny, Have you tried decaling the kettle? Thanks

Hi, yes I descale it quite often.

Hi Penny Z, I have just sent you a private message if you could kindly respond via this please. Thanks

Hi Jay, Have you tried descaling the kettle?. Below are the steps to do so: 1-Fill the kettle with 1/2 cup of lemon juice and the remainder with water and allow to stand vernight. Allow to stand overnight OR for quicker results, using the sterilising function run through one cycle and stand for 4 – 5 hours. 2. Empty the water solution from the kettle. 3. Rinse the kettle with clean water. 4. Fill the kettle, bring to boiling, and discard this water. 5. If any deposits remain wipe with a dry cloth Please try doing this otherwise it may possibly need replacing. Also we recommend descaling 2 to 3 times a year for future usages. Thanks

This has happened to us a couple of times. Each time, a family member had not placed the kettle onto the base properly so the kettle was not fully connected to the heating element. Nothing was faulty with the kettle. Make sure the base is level and the kettle sitting properly. If it still happens then suggest you refer back to Sunbeam or retailer in case there is actually an electrical connection issue inside.

We get the dry error almost every time but it’s not because the kettle isn’t seated properly. Lifting and replacing the kettle does usually allow you to get it going again though, at which point it will operate correctly. A definite fault and very annoying!

Hi Spikkels, The issue has been recified with the KE9650 & the lastest models you should have no issues with. Hope this helps. Thanks

This is my issue recently as well i have had the kettle for a while but the random beeping is a concern. What i find is that it will sometimes not register that its got to 100 and sit at 99 and just boil i am worried that if i walk away and this happens its going to boil all the water and burn the unit :(

The same happened to our first kettle and we oersted with it even though our son bought us a new one which remained in its box till ours became unusable due to the lid. The new one only lasted three weeks. Soon after starting to use it the mechanism attaching the handle to the body loosened and it became an electrical danger All we got out of Sunbeam was” thank you for letting us know - we’ll look into it”. No refund, no replacement on either unit. Stay clear of these kettles - DANGER WILL ROBINSON

Hello harold r, Unfortunately we do not have that as a spare part. Can I ask how long you have had the kettle for?

Yep mine broke same as yours plastic hinge has separated after it became sticky to open ,pretty crappy sunbeam cannot replace or supply a replacement part and what does age have to do with it ????

I too have random beeping. If I set it at 100 degrees the temperature goes up as it gets hotter. As it's heating, the temperature gauge goes down and it beeps. Then the gauge goes up and it stops beeping, then it goes down again and continues to beep on and off as the gauge goes up and down. It can do this about 20 times while I'm trying to boil it. When I can hear it's boiling and the temperature gauge has fallen again and beeps, I pick it up to pour. This is also a replacement one that leaked only a few months after buying, now out of warranty. Going out to get another kettle today but it definitely won't be Sunbeam. Very poorly made and very disappointed.

Any news on the beeping - how do you turn this off. mine has started to beep every ten degrees hotter. very annoying.

'PROBLEM SOLVED' to all, get a sledge hammer and flatten it (sarcasm of course lol) that is the only solution to this problem as there is no solutions! Sunbeam haven't thought of this problem, and that is funny because, Sunbeam have had this kettle design for many years and this problem since this kettle was released 8 years ago, as my friend bought one then and had the same problems and he got a refund and bought a different brand kettle, no problems after that.

If your product is under warranty then you either 'Take it back and get it replaced' or as in my case, when I complained that the kettle was beeping (just out of warranty about 14 moths old) the guy at Sunbeam told me that they will 'give me a 20% discount' on another Sunbeam kettle and/or any other Sunbeam product that I buy. Whippy, I was jumping up and down for joy (sarcasm), That was useless, as the kettle broke down and didn't function at all and I had to throw it out, shortly after that . Thanks Sunbeam, never ever again.

I will answer this myself. I called Sunbeam and they didn't have an easy fix for the lid sticking issue. Out lid finally became so stuck that a knife was required to lift it. After telling Sunbeam that it was just out of Warranty they said no problem so long as I have the receipt they will replace! I ended up taking to Harvey Norman, Bunbury who were great and replaced despite it being 4 months out of warranty. 5 Star rating for Sunbeam and Harvey Norman Bunbury for service despite the faulty product. It makes me think that it is worth buying from Bricks and Mortar stores rather than online even if there is a price difference for the service.

I too have one of these sticking lid kettles which I managed to fix by simply paring a small .5 mm sliver of plastic off the locking tongue at the spout side of the lid making it effectively shorter as the issue I believe is in the release button wearing and not being able to activate the locking piece in the lid far enough for it to open. A Stanley knife was used but only take a sliver off,. Probably not a good thing to do if still in warranty period. Note the lid still fastens securely when shut. Graham