I need to EM7000 to be serviced in Hobart Tasmania and there no service agents except the other end of state which is 3 hours away. I rang customer service but the could not help. Left message for manager to call Me - no response. Lodged online query and email advising someone would contact me in 3 days - no response. How is it possible for sunbeam you have no agents in southern Tasmania

2nd EM7000 to fail after 2 EM6910s had similar issues. This is a replacement machine after the first EM7000 failed with 2 collars replaced and then the whole motherboard. Was promised a 12 month warranty. Replacement machine's Collar failed at 11 months and alarming electrical shorting sounds on the Manual button, no replies to emails after over a month and phone never gets answered, then told they don't offer a warranty on the replacement machine despite me being told they do. Don't believe this is within my consumer rights, these machines used to be 24 months warranty, now only 12!
Have tried 4 times today over an hour and a half waiting for someone to answer the service line

Bought my em 7000 3 years ago, loved it (wrote a review praising it then)made great coffee12 months ago steamer stopped working. Put it in for repair at a very reputable coffee repair company when I got it back nothing worked returned it to them and they repaired it again. Again great coffee for almost 12 months, steamer has broken again, very disappointed not going to spend a couple hundred bucks for another possible year. I drink a long black and thankfully i can still make them but my wife cant get her latte but its put me off buying another sunbeam. I have rated the frother below great when it worked.
Bryan

Machine has no pressure, you could put your whole weight on the tamper and fine ground coffee. the gauge stays at 0 Weak .
I usually love sunbeam but not that machine

We replaced our older series Sunbeam with this machine today after 10 years of service. We took the first machine back because the pressure gauge did nothing. The second machine seems now to be doing the same - dead pressure gauge. These are not analogue dials but digital so presumably something is askew with the pressure sensor or the MCU controlling it.

Irritating not to have a feature you've paid for but equally not stopping it from producing good coffee. I comfort myself with the point that I rarely looked at the gauge on the older machine which was not very well located so don't really need this one either.

Purchased this machine Jan 2019. Feb I had a problem with the steamer. Calling the service number transferred to service who suggested running the cleaning cycle. No steam, called back but transferred to service with no answer. Sent email no response.
I understand the current pandemic is disrupting work places, but no response is unacceptable.

Bought it second hand from a coffee buff. Read some reviews about leaking problems after about 1 year . This one was about 2 years old and in beautiful condition. After getting the run down on how to work it, I must say it makes the BEST coffee I have ever had. It makes my old Sunbeam entry level machine ,which I thought pretty good, second rate!

Fantastic machine. Things we love - compact compared to Breville; twin thermoblock means can steam and draw coffee simultaneously; quick to warm up; our first one gave 5 + years of great service.

After 7 years of using it, i would go out again and buy another one if it broke down today. Its a work horse and give great coffee.
Once you know what your doing with coffee you can change the preset setting to fit how you like to make coffee, higher steam pressure or wetter steam, hotter brew water colder, different infusion process.
1 thing i do straight away with my machine and friends was go out and Buy a VST 22g basket for the coffee Dramatic changes made a good coffee machine Excellent.

This machine has never missed a beat. Brings my joy every morning. Perfect extraction and perfectly textured milk.
It is very easy to clean and extremely easy to use. My son is also making great coffee.

Was hoping this Cafe series expresso machine purchased in 2017, was built to a higher standard than the previous model which failed after several years of light use. However it started having problems and then stopped altogether( lights on nobody home) resulting in a costly repair replacing electronic board . 6 months later and the pressure of the steam wand is reduced to zero despite diligently following care instructions. It also now wont even go through a clean cycle. Pfft, certainly cant afford another costly repair. Goodbye Sunbeam, no longer a quality reliable company.

Bought an em7000 coffee machine, steam wand temperature gauge was faulty, the pour had no pressure at all no matter what grind was put in, grinds that worked well on other machines also it consistantly poured 75-100ml on the double cup setting not the 60ml as stated even after a factory reset, there were so many faults out of the box, I took it back for a refund, no way did I want a replacement it was just that bad.

had it for 7 months, makes a mean coffee great latte art possible if that's your thing. only problem is the steam wand died and is in under warranty as we speak. I guess they don't make things to last these days but youd expect more than 7 months of service.

i purchased this product 2 weeks ago ,and after having previous model ,and being so happy with it (8 years it was great ) i decided to stay with sunbeam,unfortunately the em 7000 is not working as advertised ,the pressure guage does not rise no matter what i do. tried a new grinder and different grinds,i then decided to use the old double floor basket from my old machine, at least there is some crema now on coffee. help !! what is going on ?

Works well for about 12 months. Took great care of it, usually only 1 coffee made per. Lasted about 18 months. Absolute junk after that. This is my 2nd one. The other got replaced by retailer.
Problems: Coffee often cold, machine would overheat after a few mins, etc

I just made a coffee and thought holy smokes I can't believe this thing is still making great coffee after 4+ years. Pair this up with a good grinder (its crucial to grind your own beans for good coffee) and you are in business! We have even taken this with us when we have stayed at a holiday house, so its a sturdy unit.