Sunbeam Cafe Series Espresso EM7000

We are on our 4th Sunbeam coffee machine 2 x EM 6900 fantastic machines 5years out of both.The first EM 7000 was 4 years old when died. The latest one steam control knob fell off after 13 months Sunbeam to there credit fixed it out of warranty after a lot of complaining.Had the machine repairs done by preferred preparer in Perth. He said… Read more

Sunbeam had numerous problems with this current build of machine.The steam control knob mechanism was a poor build quality according to him and Sunbeam did not have parts in Australia to support reparers. My daughter's work place has same machine same problem. The preferred reparer showed me his back room with all the machines waiting for parts mostly Sunbeam and Breville.He said don't waste your money on them. After 4 months the steam knob is about to fall off again. We will now buy a Expobar as recommended by the reparers Michael Sorrento WA

Will not buy this machine again because of cleaning shower screen screw, burring. Needs to be Allen key screw – This is my second sunbeam EM machine and I will not buy this machine again because of the shower screen screw head. This happens every time you go to clean the machine. The screw will NOT give. Sensibly Sunbeam should FIX this issue. You will see many threads regarding the burring of this screw and the effort it requires just to clean your… Read more

machine. Also very very disappointed in the 1800 881 861 supposed customers service. Step it up Sunbeam Australia DISAPPOINTED!!!!

Great coffee but parts fail, and Sunbean no longer importing parts - Breaks Austalian Consumer laws – Machine failed within waranty and was repaired however at 2 years 3 months the steam pump blew up and the replaced collar is again failing. While Sunbeam agreed to pay for the parts to be replaced, the authorised repairer had my machine for 3 months, has had the pumps on order for 9 months and now Sunbeam has advised they will not be bringing… Read more

them to Australia anymore. This breaks Australian Consumer law rights where a consumer can expect a product ie an expensive coffee machine should have parts available for repair for several years after purchase and a reasonable repair time. I've owned several over the years, the warranty periods have gone from 5 years on the pumps to 1 year, the coffee is good, I make 2 coffees a day, not worth the price tag when the machine is unable to make it past 2 years! The service agent has provided a report saying the part is unavailable. As a consumer it is reasonable for me to expect this part to be supplied so the machine can be repaired. I have now spent all week on hold talking to 3 different staff, Joseph who is rude and unhelpful and refuses to assist even though he prvided me with the authority for the repair with Sunbeam paying for the part, Yaser who was helpful and said he located a few of the parts and would consult a manager to send the part, but I've been unable subsequently to contact him. Repeat of all information to Francis who was unable to locate a record showing any parts are available and he also referred to a manager and despite being told my case was being reviewed by a team and that I would be called back, nobody does.

it's alright – I have had mine for about five months after I swapped it with the lower model by Sunbeam and it's been ok. I use the Breville BCG820 Grinder coffee grinder and they make a good pair. The filter basket is solid, heavy and professional grade. I use the one shot basket only. Design-wise I think they should have designed a greater clearance so that… Read more ·  1

taller mugs can slide in without tipping (with the porta filter attached). The max height cup that you can slide in without tipping is 90mm.

The quality of the stainless steel is good and it wipes down well after each use.

I suspect the built in "thermometer" of the milk frother spout is actually not a thermometer but works on a timer and assumes you are using the mug they supply and are using cold milk to the level in the mug that is recommended.

Because I use my own mug I find that if I follow the built-in thermometer it heats the milk above 65C. So I use a $5 battery operated thermometer from K-Mart and once you have done it a number of times your own hands become a pretty accurate thermometer and I tend to heat the milk just right without the built-in thermometer. The spout is a nice length and girth and clean easily enough. No trouble at all frothing and espressing simultaneously as there are twin heaters.

I have not found the need to tweak any of the factory settings. So far so good. Oh btw I read a review left by someone here that his pressure meter did not budge while es-pressing. I think it could have been because of stale coffee beans, that happened once when we came back from a two week holiday during which time the coffee beans became stale. Always use the best beans! If you are using the correct amount of grind you will see the faint pattern of the shower head on the grind which should be steaming and dry looking. You will also note that you have to knock with force to dislodge the used grind into the knock box. And it should dislodge as one complete cake with only a few bits of coffee grind to be wiped off.

Honest review – Upgraded from a Sunbeam EM6910, which I had for 6 years. It was still pulling great shots and making delicious cappuccinos. However, my beautiful partner somehow managed to get the new model EM7000, for my birthday. I was over the moon. Had all new gauges making it look sophisticated and sharp. The unit was quick starting and pulled consistent… Read more

shots. I was rapt! Maintained it well and always cleaned every week. Was my pride and joy.

Did notice from the get go that upon powering up and priming, it always leaked water from the head and steam wand. If I was to be critical, it was rather annoying wiping down the bench before making my espresso. But it wasn't a deal breaker. The real concern was the reliability.

Maybe I was spoilt and fortunate with the previous model which lasted me 6 years. But this model didn't make 2 years. Which is a concern as a consumer, do we really need more land fill?

Love the brand but concerning that machines will last less than 2 years before failing. Do we need more disposable goods? No. If that's the case, I would have just got a cheap machine for $200 from K Mart et al. I would rather have quality and reliability if it decreased the waste.

Sunbeam, keep improving your products. Lead the way forward in reducing your global footprint but innovation and design.

The Good: Fast start up Consistent shots Solid build

The Bad: Leaking group head and wand Reliability

Excellent machine - makes great cappucino's – Had my EM7000 for a few years now, and, after a rough start initially, entirely my fault, I now know how to make great coffee with it. Let me explain. Firstly I didn't know how to froth the milk. Two things fixed that - firstly I had my daughter show me how to do (she was a barista for a couple of years) and she explained the science and… Read more

technique behind it, and secondly I bought a smaller jug than the one that came with the unit. Secondly, I had a lot of trouble getting coffee with the right grind. With the average supermarket coffee the water would just shoot straight through and produce weak coffee. Then I tried Illy...wow what a difference....tamp it firmly and it generates the best crema and flavour you could ever want. You can get it at the supermarket but its expensive...but thoroughly worth it. Having said all that I want to know if I can make my coffee even better....I read on other reviews that using a VST 22gm basket generates more pressure in the handle so will extract more flavours from the coffee. One of the reasons, it was explained, was because the VST is a 'double walled' basket. However when I look at the baskets that came with my EM7000 they look like they are double walled too. Can someone please verify that? Maybe Sunbeam changed them during production to improve the result. Also I note that sometimes the water seems to come out of the thermoblock in either one or two jets even after I have cleaned it. I unscrewed the screw and noticed that inside the screen thing there is another screen just sitting there with a washer on top. It looks like a bit odd. Wondering if anyone can explain the logic with that design. In any case I feel that when the water comes out from the screens in a single or a couple of jets it will not hit all the coffee in the handle and therefore I'm not getting all the flavour that is available. Has anyone had these same thoughts and a way of tackling it?

Great coffee machines..... BUT – These coffee machines are great. I have bought 3 of them, and had 4 (EM6910, EM7000, EM7100). And there is the issue. They really only last 2-3 years. After that, either the main pump stops working, or the steam stops for frothing. And Sunbeam are pretty fixed on sticking to their 12 month warranty. So although I love the machines, I am probably going to replace my EM7000 (which is not quite 3 years old) with another brand. Show details

A good machine but got silly part problem – Had EM7000 for two years and always love it. During covid we also added the grinder as my partner and I would each have at least 3 coffee per day. However the machine run into some issue one month ago when the shower head plate came off, together with the top plate which I later realise came from the Thermoblock assy. I tried to put the two plates… Read more

back but it would always come off again. Just recently I realised this was due to the screw from the Thermoblock assy went missing, leaving a bitter taste to the coffee. I checked the spare parts list it appears this this screw isn’t on the list and I may need need to replace the whole Thermoblock assy unit. Is there any chance you can provide this screw as a stand along part? Or its specification would be great so I don’t have to replace the whole ASSY, in the later case may need to go through the service agent.

This machine got me through lockdown! – This machine has been great - especially when I had to put it to heavy work over lockdown(s). Picked up a refurbished model and it has performed beautifully for 2 years. Like another reviewer I'd also suggest getting a better basket, but once that's sorted it's a great machine for the price! My only complaint is with the cost of the sunbeam… Read more ·  1

cleaning products and replacement seals for this machine - if they were more reasonable this would be an absolute winner.

Problem from the start – I have Sunbeam Expresso Machine 7000K series I purchase it on 10/06/16, set it up at home for first time same day water spurted out everywhere I returned machine 12/06/16 they had no stock had to drive to another store second machine would not sit level the whole machine twisted ,looked like carton had been dropped prior to me taking delivery they… Read more

were very sorry but did not have another one in stock had to drive 50 minutes to get a replacement on 23/06/16 machine went well for about a month ,and from then on has had continual problems with steamer and water flow would not recommend this machine to anyone, The store that I purchased it from had a solution spend another $800 and they would give me the TORINO TOTAL COST OUTLAID FOR BOTH MACHINES would have been $1400 no thanks I had my previous sunbeam machine 6910 for over 10 years without a problem. A very good product, I wish I could say the same about the 7000 series but this machine not in same class. Pwhen possible will have to replace with another brand.

3 cups a day, 5 years on and still killing it! – My partner and I have been enjoying the services of this machine for about 5 years now and visitors are still complementing on how comparable it brews to commercial machines used at cafe's. I have heard complaints about the pressure not being there as not having a dual floor basket and not being able to use pre ground supermarket coffee. But as it… Read more

states it's a Cafe series not stock so you simply must grind your own beans with a quality Burr grinder. Which personally is all part of the enjoyment. Look after it, clean and descale evey 4 weeks and you should get the best out of it.

Useless as supplied new – Previous models came with Duel floor filter baskets. This model has single floor only which means ground coffee from the supermarket won’t work ( no pressure) Sunbeam are aware of this and tell you to purchase the duel floor for $50.00 If you want to fix the problem. Fantastic machine if only they supplied the correct baskets . Show details

Coffee OK - Sunbeam service TERRIBLE – Bought the EM7000 after nearly 6 years of faithful service from my EM6910. This brings us to the first point the EM6910 came with a 5 year warranty but for the EM7000 Sunbeam only offers 1 year. At 17 months a puddle of water formed under the machine after use - so we rang customer service which brings us to the second point Despite living in… Read more

central Sydney the closest service centre able to inspect the machine is a two hour drive! Rang several local coffee machine service centres and they did not repair Sunbeam machines While it worked the coffee was fine - but (i) machine failed far too soon and (ii) Sunbeam offers no sensible repair options The replacement is from Breville ... UPDATE Pulled bottom off the the machine and found the water leak was caused by incorrect assembly at the factory. Four bolts hold an O ring in place and one of the bolts had not been correctly tightened (could tell by the loctite on the threaded section of 3 of the bolts but only on the nut of the 4th). Highlights a lack of quality control

Broken again – Bought my em 7000 3 years ago, loved it (wrote a review praising it then)made great coffee12 months ago steamer stopped working. Put it in for repair at a very reputable coffee repair company when I got it back nothing worked returned it to them and they repaired it again. Again great coffee for almost 12 months, steamer has broken again, very… Read more

disappointed not going to spend a couple hundred bucks for another possible year. I drink a long black and thankfully i can still make them but my wife cant get her latte but its put me off buying another sunbeam. I have rated the frother below great when it worked. Bryan

Makes good coffee but the pressure gauge seems flakey – We replaced our older series Sunbeam with this machine today after 10 years of service. We took the first machine back because the pressure gauge did nothing. The second machine seems now to be doing the same - dead pressure gauge. These are not analogue dials but digital so presumably something is askew with the pressure sensor or the MCU… Read more

controlling it.

Irritating not to have a feature you've paid for but equally not stopping it from producing good coffee. I comfort myself with the point that I rarely looked at the gauge on the older machine which was not very well located so don't really need this one either.

Customer support service – Purchased this machine Jan 2019. Feb I had a problem with the steamer. Calling the service number transferred to service who suggested running the cleaning cycle. No steam, called back but transferred to service with no answer. Sent email no response. I understand the current pandemic is disrupting work places, but no response is unacceptable. Show details ·  1

Broke Down at 6 months; Sunbeam Customer Service Appalling – Let me start this review by saying I know Sunbeam Espresso machines very well (this is my 4th), coming after 2 previous EM6910's including one I purchased for my son. This machine was purchased from The GoodGuys in Sydney with an extended warranty. However I didn't expect it to fail within 6 months due to failure of the steam wand. I contacted… Read more

the supposed Sunbeam Customer Care imprinted on the machine which instead of identifying itself as Sunbeam, tells you you are connected with 'Newell Brands' and then proceeds to connect to Call Centre in the Philippines. OK you think no problem. Eventually I am given an authorization number to take to a repairer who I happen to know very well from his efforts in keeping my EM6910's alive for many years. However machine then takes almost 3 weeks to be repaired. This isn't because of a delay by the repairer who tells me (and I know from personal experience could have repaired the machine in a couple of days), but because the Sunbeam Call Centre in the Philippines gives him the run around by not answering his emails and taking almost 2 weeks to authorize the repair!

According to the service agent this has only happened since Sunbeam moved its Call Centre from Australia to the Philippines.

This is unacceptable Sunbeam: Unacceptable that a new machine breaks down at 6 months requiring a workshop repair instead of replacement AND unacceptable that you take almost 2 weeks to approve repair.

This will be my last Sunbeam machine.

makes a great flat white/capp. great steam wand... when working – had it for 7 months, makes a mean coffee great latte art possible if that's your thing. only problem is the steam wand died and is in under warranty as we speak. I guess they don't make things to last these days but youd expect more than 7 months of service. Show details

very disapointed with this product – i purchased this product 2 weeks ago ,and after having previous model ,and being so happy with it (8 years it was great ) i decided to stay with sunbeam,unfortunately the em 7000 is not working as advertised ,the pressure guage does not rise no matter what i do. tried a new grinder and different grinds,i then decided to use the old double floor basket from my old machine, at least there is some crema now on coffee. help !! what is going on ? Show details