EM7000 to be serviced
I need to EM7000 to be serviced in Hobart Tasmania and there no service agents except the other end of state which is 3 hours away. I rang customer service but the could not help. Left message for manager to call Me - no response. Lodged online query and email advising someone would contact me in 3 days - no response. How is it possible for sunbeam you have no agents in southern Tasmania
Shocking service center, 4th machine fail. Solid build with cheap components - particularly the collar.
2nd EM7000 to fail after 2 EM6910s had similar issues. This is a replacement machine after the first EM7000 failed with 2 collars replaced and then the whole motherboard. Was promised a 12 month warranty. Replacement machine's Collar failed at 11 months and alarming electrical shorting sounds on the Manual button, no replies to emails after over a month and phone never gets answered, then told they don't offer a warranty on the replacement machine despite me being told they do. Don't believe this is within my consumer rights, these machines used to be 24 months warranty, now only 12!
Have tried 4 times today over an hour and a half waiting for someone to answer the service line
Purchased in June 2019.
Bought my em 7000 3 years ago, loved it (wrote a review praising it then)made great coffee12 months ago steamer stopped working. Put it in for repair at a very reputable coffee repair company when I got it back nothing worked returned it to them and they repaired it again. Again great coffee for almost 12 months, steamer has broken again, very disappointed not going to spend a couple hundred bucks for another possible year. I drink a long black and thankfully i can still make them but my wife cant get her latte but its put me off buying another sunbeam. I have rated the frother below great when it worked.
Purchased in May 2017.
Machine has no pressure, you could put your whole weight on the tamper and fine ground coffee. the gauge stays at 0 Weak .
I usually love sunbeam but not that machine
Purchased in June 2020 at goodguy for A$630.00.
Makes good coffee but the pressure gauge seems flakey
We replaced our older series Sunbeam with this machine today after 10 years of service. We took the first machine back because the pressure gauge did nothing. The second machine seems now to be doing the same - dead pressure gauge. These are not analogue dials but digital so presumably something is askew with the pressure sensor or the MCU controlling it.
Irritating not to have a feature you've paid for but equally not stopping it from producing good coffee. I comfort myself with the point that I rarely looked at the gauge on the older machine which was not very well located so don't really need this one either.
Purchased in June 2020 for A$550.00.
Customer support service
Purchased this machine Jan 2019. Feb I had a problem with the steamer. Calling the service number transferred to service who suggested running the cleaning cycle. No steam, called back but transferred to service with no answer. Sent email no response.
I understand the current pandemic is disrupting work places, but no response is unacceptable.
Purchased in January 2019.
Bought it second hand from a coffee buff. Read some reviews about leaking problems after about 1 year . This one was about 2 years old and in beautiful condition. After getting the run down on how to work it, I must say it makes the BEST coffee I have ever had. It makes my old Sunbeam entry level machine ,which I thought pretty good, second rate!
Fantastic machine. Things we love - compact compared to Breville; twin thermoblock means can steam and draw coffee simultaneously; quick to warm up; our first one gave 5 + years of great service.
7 years in still going strong, 3 friends have bought same machine after me telling them to do it
After 7 years of using it, i would go out again and buy another one if it broke down today. Its a work horse and give great coffee.
Once you know what your doing with coffee you can change the preset setting to fit how you like to make coffee, higher steam pressure or wetter steam, hotter brew water colder, different infusion process.
1 thing i do straight away with my machine and friends was go out and Buy a VST 22g basket for the coffee Dramatic changes made a good coffee machine Excellent.
Broke Down at 6 months; Sunbeam Customer Service Appalling
Let me start this review by saying I know Sunbeam Espresso machines very well (this is my 4th), coming after 2 previous EM6910's including one I purchased for my son. This machine was purchased from The GoodGuys in Sydney with an extended warranty. However I didn't expect it to fail within 6 months due to failure of the steam wand. I contacted the supposed Sunbeam Customer Care imprinted on the machine which instead of identifying itself as Sunbeam, tells you you are connected with 'Newell Brands' and then proceeds to connect to Call Centre in...the Philippines. OK you think no problem. Eventually I am given an authorization number to take to a repairer who I happen to know very well from his efforts in keeping my EM6910's alive for many years. However machine then takes almost 3 weeks to be repaired. This isn't because of a delay by the repairer who tells me (and I know from personal experience could have repaired the machine in a couple of days), but because the Sunbeam Call Centre in the Philippines gives him the run around by not answering his emails and taking almost 2 weeks to authorize the repair! According to the service agent this has only happened since Sunbeam moved its Call Centre from Australia to the Philippines. This is unacceptable Sunbeam: Unacceptable that a new machine breaks down at 6 months requiring a workshop repair instead of replacement AND unacceptable that you take almost 2 weeks to approve repair. This will be my last Sunbeam machine.
Love my coffee machine
This machine has never missed a beat. Brings my joy every morning. Perfect extraction and perfectly textured milk.
It is very easy to clean and extremely easy to use. My son is also making great coffee.
The reviewer stated that an incentive was offered for this review
- Cafe Series Espresso EM7000 (Stainless)
- Verified purchase
Second major problem in just over 2 years.
Was hoping this Cafe series expresso machine purchased in 2017, was built to a higher standard than the previous model which failed after several years of light use. However it started having problems and then stopped altogether( lights on nobody home) resulting in a costly repair replacing electronic board . 6 months later and the pressure of the steam wand is reduced to zero despite diligently following care instructions. It also now wont even go through a clean cycle. Pfft, certainly cant afford another costly repair. Goodbye Sunbeam, no longer a quality reliable company.
Purchased in February 2017.
Poorly made product
Bought an em7000 coffee machine, steam wand temperature gauge was faulty, the pour had no pressure at all no matter what grind was put in, grinds that worked well on other machines also it consistantly poured 75-100ml on the double cup setting not the 60ml as stated even after a factory reset, there were so many faults out of the box, I took it back for a refund, no way did I want a replacement it was just that bad.
makes a great flat white/capp. great steam wand... when working.
had it for 7 months, makes a mean coffee great latte art possible if that's your thing. only problem is the steam wand died and is in under warranty as we speak. I guess they don't make things to last these days but youd expect more than 7 months of service.
- Cafe Series Espresso EM7000 (Stainless)
- Verified purchase
I have had mine for about five months after I swapped it with the lower model by Sunbeam and it's been ok. I use the Breville BCG820 Grinder coffee grinder and they make a good pair.
The filter basket is solid, heavy and professional grade. I use the one shot basket only. Design-wise I think they should have designed a greater clearance so that taller mugs can slide in without tipping (with the porta filter attached). The max height cup that you can slide in without tipping is 90mm.
The quality of the stainless steel is good and it wipes dow...n well after each use. I suspect the built in "thermometer" of the milk frother spout is actually not a thermometer but works on a timer and assumes you are using the mug they supply and are using cold milk to the level in the mug that is recommended. Because I use my own mug I find that if I follow the built-in thermometer it heats the milk above 65C. So I use a $5 battery operated thermometer from K-Mart and once you have done it a number of times your own hands become a pretty accurate thermometer and I tend to heat the milk just right without the built-in thermometer. The spout is a nice length and girth and clean easily enough. No trouble at all frothing and espressing simultaneously as there are twin heaters. I have not found the need to tweak any of the factory settings. So far so good. Oh btw I read a review left by someone here that his pressure meter did not budge while es-pressing. I think it could have been because of stale coffee beans, that happened once when we came back from a two week holiday during which time the coffee beans became stale. Always use the best beans! If you are using the correct amount of grind you will see the faint pattern of the shower head on the grind which should be steaming and dry looking. You will also note that you have to knock with force to dislodge the used grind into the knock box. And it should dislodge as one complete cake with only a few bits of coffee grind to be wiped off.
- Cafe Series Espresso EM7000 (Stainless)
- Verified purchase
Avoid, buy something else
As others have said, it starts well then deteriorates and becomes difficult to make a good espresso. After 18 months the coffee is just terrible. Seems others have had this experience. By the way, this is after it has already been in for a service once (a few months out of warranty and they refused to waive the service fee). When I called customer support they advised me on how to grind, tamper and grams required. As they knew, we have had an espresso machine for over a decade - we know how to adjust all those factors to make a good coffee. Zer...o acknowledgement that may be their product is the problem - it's all the customers lack of skills. Even when water does not leak and it comes through at the correct pressure, the coffee is still tasteless. We gave up after the last six months of difficulties and inconsistencies and instead purchased an Italian coffee machine as a replacement.
very disapointed with this product
i purchased this product 2 weeks ago ,and after having previous model ,and being so happy with it (8 years it was great ) i decided to stay with sunbeam,unfortunately the em 7000 is not working as advertised ,the pressure guage does not rise no matter what i do. tried a new grinder and different grinds,i then decided to use the old double floor basket from my old machine, at least there is some crema now on coffee. help !! what is going on ?
Purchased in April 2019 for A$620.00.
Ordinary for the money - paid $750
Works well for about 12 months. Took great care of it, usually only 1 coffee made per. Lasted about 18 months. Absolute junk after that. This is my 2nd one. The other got replaced by retailer.
Problems: Coffee often cold, machine would overheat after a few mins, etc
Purchased in May 2017.
From BES870 to Em7000
My bes 870 broke just replaced it ..spent best part of 500 grams of beans and couldn't get the shot right ..was using my best 870 grinder so I went to merlo coffee and they sell fresh ground coffee but they grind it to suit the machine .. so I get home use the new coffee ore ground and the machine pulls a perfect shot ...just made my 2nd coffee and the same perfect results tomorrow I'll go look at a grinder . The difference from the fine grind on the best 870 to what I got from merlo ...the merlo coffee was almost like powder and my bes870 ...grinder is no where near fine enough ...don't be put off if you can not get the shots right .. spend $11.50 at merlo for 250 g and ground o tour machines specs ....at least I found out it me and the grinder .. .. November 2nd 2019 Update: Breville Barista Express BES 870 TO A Sunbeam Cafe Series Espresso EM7000 Had a breville that died whilst the barista express is great i feel the sunbeam is better can pull the shot and heat milk at the same time ...so went for the sunbeam as it has a few more features. Had it a year very happy I make lattes short blacks I can use beans from woolies and Coles and still get a great coffee ..it's made a real change since 2016 when i went to real coffee after spending heaps on top shelf instant coffee ......once you get a machine you won't go back ...the initial outlay soon balances out against instant coffee it sure makes a better way to start the day.
4 years on
I just made a coffee and thought holy smokes I can't believe this thing is still making great coffee after 4+ years. Pair this up with a good grinder (its crucial to grind your own beans for good coffee) and you are in business! We have even taken this with us when we have stayed at a holiday house, so its a sturdy unit.
Questions & Answers
We have just purchased our EM7000 after having an old machine for several years. We have now made 3 double cups of coffee but the coffee pressure gauge has not moved. Are we doing something wrong? We thought we had a pretty good understanding of tampering or is the machine faulty? Looking forward to your help & advise please.
Needs good quality fine ground beans or illy preground coffee works well moderate firm tamp. For beans we use aged tobys estate beans (3weeks) ground on setting 3 on our shimmed sunbeam grinder. Never had luck with cheaper beans I'm afraid
Thanks Bryan. We are currently using Vittoria beans ground fine in our Breville grinder. I might try double grinding on fine next coffee & experiment with different beans. I have not heard of Illy brand? Thank you for your advise.
My machine keeps pulsing water through when I turn it on....is there an easy fix?
I have had my machine for 4 1/2 years and just this morning, when I hit the 1 cup button, it started malfunctioning. It sounded like both water and air were being pumped through. It sent coffee grounds spurting into my cup with the coffee. I cleaned the machine and tried again but it happened again twice. Any tips?
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