15 questions from our users
How can I get the adjustable top blade to move.....it looks jammed !! Hardly turning in any direction !
The variable height blade got stuck....won't adjust by turning the knurled base neither clockwise or anti-clockwise
I can’t get the universal S blade to stay in the correct position, every time I try to turn the machine on the blade pops up and starts spinning around the top of the spindle. Have tried multiple times and pressed firmly down on the blade when attaching to the spindle. can anyone let me know how to fix this?
Hi Emma C,
Not sure if something broken here without seeing. Maybe give our team a call on 1300 881 861 to troubleshoot.
My processor has just stopped... all lights are on but no noise...how long is warranty?
Hi David Shoobridge, the warranty period is 12 months and the motor has an extended warranty but I would like you to call our Customer Care team on 1300 881 861 to discuss this with you
Well I’m rapt... with proof of purchase Sunbeam have honoured the warranty, and are replacing my Food Processor with another on its way.
Can I make almond butter (using only almonds) in my Sunbeam Care series LC9000?
My spindle does not hold the variable cutting blade in the choosen position, can you help. Please.
How do I close the drawer it goes half way then lifts up and won't shut?
I had a similar problem at first. Caused by two things - alignment not quite right and the way things are placed in the draw.
I removed everything and practised closing the door empty to figure out how it engaged with its guide. When you have that worked out, put things in one at a time and check the door closes. Some combinations don't work. The trickiest is the 2-blade bit which pops in either way but only sits properly in one position.
Once you have it worked out, it will never be a problem again.
Thanks for that! I tried it empty then repacked it like you said and it worked! It had me baffled because it was shut of course but once I opened it, it wouldn't close. It seems the be the little blade that was the problem. I bought it because I like the storage drawer.
2nd request. How does the pulse button work. My one won't stay in the pulse position. It keeps springing back to off?
The pulse button is only supposed to work while you hold it down.
For continuous use, press the START/STOP button.
Auto Pulse works continuously but in short bursts then of and repeating that process.
Those are the three operating modes.
I bought the Cafe Series Food processor from Harvey Norman on the 26th Feb 2015. It has stopped working and does not even light up when I plug it in. Have tried everything. I am very unhappy, as rely on this for my food preparation, and it was expensive. As I have bought it on Harvey Norman's buy now pay later, I have not even finished paying for it, and is has died. I would expect it to last much longer than just over a year. In fact it was in April that it died... just 2 months out of warranty. Not good. I loved it while it was going... could not fault it. What can I do?
Sunbeam appear to read this forum. Hopefully they will contact you and offer some suggestions. Alternatively, you should try contacting them.
I had an issue with my Panasonic microwave - also just out of warranty. I was lucky to have an extremely helpful person on the other end of the phone and a happy ending was achieved.
What is the easiest way to remove shredder blade?
I also find that the blades can be difficult to remove from the spindle. I hold the spindle over the sink and push the blade away from me (towards the sink). It does require a little effort.
Hopefully Sunbeam reads this forum and will respond with a better option.
Smashed the top section - base still all in tact - is the top section available as a separate item if so what price?
Since review contacted Sunbeam who were quite helpful. Sunbeam should be able to supply part. Also you could try eBay where I got new spindle . Don't know cost, sorry.
My Sunbeam LC 9000 won't start? both of the safety locks are on - I can lift the machine just holding the bowl! why won't it start? Many thanks Jo
Hi Jo, as per your facebook message as well could you please contact our Consumer Support Team on 1300 881 861 and ask to speak with Team Leader when you are with the product to assist you futher.
Could anyone tell me whether the bowl is dishwasher safe? Most hard clear plastics go brittle and crack with regular dishwasher use & I don't buy stuff that won't go in the dishwasher.
Thanks in advance
Thank you for your enquiry. Please refer to the Care & Cleaning of this unit: Dishwasher Use
All plastic components deteriorate through
the prolonged use of a dishwasher for
We do not recommend to place any parts of
the food processor in the dishwasher.
If using the dishwasher, place parts only
on the top rack of your dishwasher. Do not
place any parts in the bottom racks. This
may cause plastic parts to distort due to the heat.
I have an LC8900 which failed after 4 years of light domestic use. Motor failure. This is a common fault I noticed in its review on this site. It has a product rating of 2.6 stars. My question is directed to the Sunbeam Representatives who apparently monitor this site. Have the apparent motor problems been rectified in the LC9000 model. Grant46
We are sorry to hear tha your LC8900 is has a motor issue, did you know the LC8900 comes with a 10 year motor warranty. To provide our assistance can you please contact Sunbeam Customer Service either by phone on 1300 881 861 or email firstname.lastname@example.org
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