Sunbeam Mixmaster Classic MX8500R (Red)

Never buy Sunbeam! – My husband gave me a beautiful looking red professional mixer for Christmas quite a few years ago. It matched my kitchen beautiful but that was all it did. I called David Jones where he had purchased it and they said we would have to take it to a service centre. I was unable to do that because I had no opportunity to get to such a place. I gave up, put it in our storage shed and went back to using my hand held electric mixer which didn't look so good but it did work beautifully. We are moving house so yesterday I retrieved it from the shed and thought I would give it another try before it went to the tip. It was just the same, beaters a problem, it worked with the middle beater and not the one on the bowl side. It still looks good but is no good to anyone. I will take the beaters and bowls and try to sell them at my garage sale and throw the rest away. For years I have told my friends to to buy Sunbeam and will continue to do so.

Sunbeam Customer Service is appalling – We inherited a new Mix Master Classic from my sister in law after she passed away. It had been in storage and new in the box, so my daugther used it for home economics assignment - for the 3 rd time - locking mechanism failed. I took it to Brisbane Appliance Service, who were really helpful - they were told by Sunbeam the part is no longer available. I rang Sunbeam service asked to speak to the Deputy Customer Service Manager. I explained the situation. No joy - according to them, regardless if a unit has not been used (New) and in storgage, it is not a new item. Really. I did try to reason with him, and finally said I would NOT be buying any Sunbeam product in future, but in the end he started yelling and abusing me, saying go to the ACCC ! Brisbane Appliance Service also tried to reason with there customer service centre on our behalf - again same reaction. Don't bother dealing with these clowns, not only are there products unreliable, and poorly manufactured, there attitude of what is reasonable customer service is a joke. Sunbeam did have a good reputation , but no longer. We will never purchase another Sunbeam product again.

Thought it was ok until now – hmm...have just had my large bowl jam in the base after having used it. Not happy.Have just noticed other people have had the same experience. Any solutions???

What a piece of junk – Bought a classic mixmaster 6 months ago. Lucky if I've been able to use it half a dozen times since. Almost impossible to insert the beaters and after 10 minutes trying I give up and use my old hand mixer! Also bowl often needs to be turned by hand - totally defeating the purpose of having a bench mixer. Tried to contact Sunbeam via their online contact form and had to choose model number from their drop down menu. Form would not submit because of error - invalid model number!!!! (chosen from their list!)

Waited more than 5 minutes on the phone to actually speak with someone -who then tells me he is sorry to hear that I think this product is a complete heap of junk and would never recommend, nor buy another! Suggests I take it back for another one. I have already done this to no avail. Same problem still exists!

Was good till – i love my mixer all was going great till i made a batch of cupcakes tonight when all of a sudden the large bowl became stuck on the base and i was unable to get it off... still unable to get it off. it was a good mixer up untill now the only thing wrong i noticed with it was it the beaters where too hot to touch after ejecting them from the mixer, oh and that it was quite loud. other wise brillant the bowls turned. but now i'm stuck with a 5 year olds birthday tomorrow and none of his cake made. really pretty, work well untill it broke the beaters are too hot to touch when ejected