Throes safety switch every time
Bought one and as soon as you pour a shot the safety switch (earth leakage) in the fuse box activated. Took it back and got it replaced with another one but it's the same, as soon as it comes up to pressure the safety switch activates. They want me to bring it back and try a third but I think I'll get something else
- Verified purchase
Common Fault and VERY Poor After Sales Service
We have purchased 3 of these coffee machines (for small offices in Sydney, Canberra and Brisbane).
The machines have been great... until the develop the one common fault namely, the LED display states "Clean" - and regardless of the clean cycle, this message does not go away (this has happened to two of the three machines we own).
I am told it is a common fault with the main control board - and that it will need to be replaced.
After contacting Sunbeam (on three occasions), I was asked to drop the machine off at the local Bravo Repair Centre ...
Purchased in March 2018 for $1,000.00.
Really enjoying this coffee machine
I bought this machine for half the recommended retail price, which made it hard to resist. The machine produces far better coffee than my previous Breville and Sunbeam machines. It does require a bit of experimentation to achieve great results. I found that out of the box the grinder was too fine, so I recalibrated to a courser range. After getting the dose and pressure right the automatic one button pour was about 20ml, so I reprogrammed that to a more espresso like 30ml. The automatic program coffee is consistent as long as your dose and tamp...ing is consistent. The milk frothing is on a whole other level when compared to my previous machines. I really like the manual lever and find I'm using it a lot along with the timer and a latte grass to experiment with the pour and flavour.
A few years back I purchased this machine from Harvey Norman. I was so excited but was short lived
No pressure was told the grind then the temper.so I enrolled in 2 coffee making courses and was.great.
I tried 3 Torino machines now I own one fantastic Expo Bar no issues what so ever
I think sunbeam needs to look further into the machine
Torino could in the future be a great machine
Was this machine an old model from another maker?
- Verified purchase
Cleaning cycle won't complete
The cleaning cycle of this machine is not working as per instructions or anything close to what the YouTube video suggests should be happening. I run the cycle but it does not flush completely and does not clear the cycle.
This is a good machine for coffee but clearly many other users have also found problems with this unit so it seems the manufacturer has more work to do in getting this machine right.
Don't bother calling the sunbeam help on a weekend either.
Clean cycle wont go off again Has been cleared already under warranty this will be 2nd time. Just out of 2 year warranty
The machine is amazing but not when the clean cycle come on. It wont go off. Have put it in under warranty had it fixed now it is back again. Have followed updated instructions too the book and instructions from service centre and today it is back
Yes 18 Months later but surely people should not have too put it in for a service too get rid of clean cycle everytime.. Have just tried cleaning it again following updated instructions both cleans done and still clean comes up. I am not the only 1 that has this problem too clear it cost $150 it was cleaned 3 times by us on the day it went it. Yet the repair centre even charged too run the tablets through again. Just out of 2 year warranty.
Terrible. No pressure. bad coffee
This machine has just never worked! We have had this machine for less then 12 months and it just has never held pressure and poured good coffee despite hours of playing. We had a Sunbeam Cafe Series for years we loved and why we upgraded. Spent $$ on a lemon, when we complained was told the machine works so nothing could be done. Terrible customer service on what ia obviously a known LEMON coffee machine
A product is only as good as the service
Contacted Sunbeam prior to purchasing to ask a few questions however they failed to write back to me.
Decided to purchase despite other negative reviews and poor customer service as the machine suited our needs.
The first machine was DOA and I had to return it to Harvey Norman who tested it and swapped it out straight away.
Replacement machine is very good and is making good coffee. The grinder is horribly messy.
I contacted Sunbeam twice now in writing and again by phone to express my concerns over the reliability of this machine and t...o ask for a refund that Harvey Norman couldn’t offer 2 hours after purchase with a dead machine. They have not called back as they said they would and not responded to my mail. As I said, any product is only as good as the support given by the company and in this case it makes a probably half decent machine horrible.
- Verified purchase
Pressure gauge not functioning and coffee leaks from hopper at all sides
We purchased this machine last June from Harvey Norman in Napier. We own a B&B and wanted equipment that makes first rate coffee. Until February this year, the equipment was perfect everytime however it now leaks from around the hopper and the hopper is very loose when filled with grounds ready to brew whereas before it was snug. The grind size has not been changed.
Purchased in June 2018 for $1,400.00.
Mine is good but some getting used to
Bought 2 years ago. Am happy with it. What I’ve learned is that pressure can be really sensitive to tamping. I do get the odd cup that fails. But if anything mine are more like ristrettos. Plenty of pressure. One issue: I can’t get the ‘clean’ message to go away. I’ve run the cycle but it isn’t satisfied. Still works fine.
Purchased in April 2017.
Bar pressure is dismal- terrible
The bar pressure is non-existent! Have tried adjusting the grind and cleaning the machine with no avail.
Also, the programming function doesn’t work for either 1 or 2 shot.
It’s a lot of money to spend for no coffee!
I keep trying to get through to the help number and all I get is an answering machine saying they are in a meeting and to call back?! Are you kidding?! How about you call me back! Not cool!
Purchased in April 2018.
Great machine for the money
Have used 2 cafe series sunbeam coffee machines since 2003. Both lasted until now. Apart from occasional servicing I have had only 1 problem during those years. Exceptional. The Torino is top of the tree quieter and quicker and a more beautiful practical machine. It is ideal for home use and I have absolutely no qualms in recommending this machine to anyone who will listen.
A great piece of coffee kit.
Have had the Torino since September and cannot fault the quality of the brews that the machine produces. It's a shame but we've almost given up going out for coffee as we've found we experience a more consistently good coffee at home. Have even begun practicing some coffee art. Our old machine was a Breville Dual Boiler and would rate the Sunbeam at least a star better. Very impressed and have no complaints thus far.
Looks good.. Great coffee for two weeks only
The first 20 cups where perfect, but after that the coffee is very inconsistent and I'm pouring most of the coffee down the sink. Same amount of coffee in the group head and you get two different results. Put the cleaning disc in and the gauge went to maxamin and it stayed there and no water came out of the group head, removed grouphead and placed it back in position and then tried again and water poured out. I'll be asking for a refund. My old sunbeam was an excellent machine...really disappointed.
My new Mr Shiny is wonderful !
Love this machine! Have had a few but this one is a dream...once I worked out the grind and coffee it was all go!
Can't beat the looks either ;)
Most of all it makes coffee better than the cafe!
Love waking up to this each morning! The temperature is great, every time a perfect crema...
Once I have worn this one out..will be back for another machine lol!
Terrible quality machine - won’t last
If you are going to spend this much money on a coffee machine I strongly recommend going with a better brand such a expobar, ecm or rocket. This machine looks great but lacks the functionality it should have. Many plastic components are hidden, the coffee is watery and doesn’t get enough pressure and the steam wand has insufficient mobility. The manual lever and steam wand already creak and groan when moved. Terrible machine.
Worst coffee machine I have bought!
Bought Dec 2017, took back late April 2018 as water pouring out around group handle when making coffee. Had to call to ask where it was, didn't get it back till end of June. And it is still pouring water out! Am not impressed. Will be taking it back to Harvey Norman today for a refund as the machine is not fit for purpose. I do not want another offer of having it fixed as it is obviously not worth it! I just want my money back so I can purchase a decent coffee machine!
- Verified purchase
Love the coffee from this machine. My first CLEAN message came up, so I followed the Coffee Thermoblock Cleaning Cycle manufacturer's instructions in the User Guide to the letter but nothing happened. Tried twice, nothing. I then proceeded to the Descaling Cycle for both the Coffee & Steam Thermoblocks,again to the letter, and again nothing happened. I phoned Sunbeam Customer Service at 9.51am, they were busy so I left my phone number for a customer service officer to contact me. I got online and watched a Youtube video & it seems that the S...unbeam User Guide instructions are missing important details on the cleaning procedure for both cleaning methods. When I purchased the machine I received 2 packs of the EM0010 cleaning tablets which are not suitable for the Coffee Thermoblock Cleaning Cycle so there were no cleaning tablets for that cycle. It would have been ideal if both types of cleaning tablets were included, not 2 of the 1 type. It's now 1.50pm and I'm still waiting for a customer service (??) officer to contact me. I'm not holding my breath. Poor service from Sunbeam. Judi
I love this machine
This machine works just as expected. I have 10 years experience in coffee and you do need to know a bit about grinding, and measurement and it's effect on pressure. Have used different kinds and found the correct adjustment for all of them wothout a problem. It is not a plumbed machine so it's you who needs to be consistent with your drop and grind to get the same level pour each time. Once you school yourself in how to get the correct grind (not hard) you wikk get the expected results from this machine with a lovely crema every timd. The pres...sure stays constant when pouring and steaming, and I get a fantastic crema. The 2L water tank is awesome and so much easier than other reserve designs and the machine is quiet compared to other when it pumps. Very happy with this product. September 16th 2019 Update: Excellent domestic machine for people who know what they're doing. I still love it! I'm an ex- barista of ten years experience. My Sunbeam Torino and grinder works wonderfully. Yes it is a domestic model but it has Excellent pressure, beautiful Crema. You have to know what you are doing. This is not for amateurs. You need to know how to adjust your grind and machine to get good pressure and results. I highly recommend for experienced home baristas who don't want a commercial machine on their kitchen bench. Yes the manual needs upgrading but I think an updated version is available if you call the 1300.
Sunbeam PU8000 - Setup for Success
Well..I picked up my new machine yesterday 10 May 2018. Very excited to get it setup and running. Read the instructions..cover to cover. Put everything together step by step. Water level..check. The moment of truth..turn on the power and wait. Heat up cycle check..Turn the hot water function ..check..no worries..all going well. Check water comes out of the group head..check. Turn on the steam..FAIL. Nothing...not a sound. Scratch head..reread manual..no change. Go through startup procedure again..and again..and..again. Check fault detection in ...manual..nothing about steam faults. Then read online forum and get the answer. Water tank not seated properly..pump unable to draw water from the tank...little giggle here..take out water tank..and put back in..steam everywhere. Problem solved. Set machine up for grinder as recommended, prepared machine..Perfect coffee everytime so far. So..Sunbeam..please amend your manual to include possible steam problems, particularly on first startup and ..who knows some people might still get that great coffee feeling instead of disappointment and have to return the machine DOA on day one. Have a great day. Happy Camper...now..lol. Thank you..online forum people.. MacGregor Bne
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Questions & Answers
Hi we have cleaned our Torino now twice and it's still asking us to clean it.
Help how can we reset it and use it again
Thank you Linda Hendley
Hello Linda H,
Please follow the steps on page 23 to reset all programs back to factory setting: https://www.sunbeam.com.au/Root/Specifications/InstructionBooklet/PU8000_IB.compressed.pdf
My pu8000 won't hold pressure on the extraction basket
Hello Phil Myers,
Could I ask if you have changed your coffee recently or the grinder settings?
Because it sounds like it may be under-extracting.
If the needle is before the target area, this indicates the serve of espresso is ‘under-extracted’ as it has extracted too little of the essential oils, flavours and colours from the coffee grinds. This occurs when water passes too quickly through the tamped coffee grinds and is an indication that either the grind is too coarse (so the water flows straight through the grinds) or the filter basket has been under-dosed (too little coffee in the basket).
Have a look at some of the solutions for this problem on page 18; https://www.sunbeam.com.au/Root/Specifications/InstructionBooklet/PU8000_IB.compressed.pdf
No grind changes, no changes at all - i made a superb espresso in the 1st extraction of the morning, then extracted a second when it started spluttering and fluctuating pressure just as it completed the extraction. I ran a third with spluttering and pressure fluctuation from the start so i shut the machine down, waited a while then restarted, same problem for 3 tries, restarted again same problem 2 tries then stopped.
Hello my Sunbeam Torino is now 3 years old and until a week ago has been perfect however it is now tripping the circuit breaker. Initially only when heating the milk and only after 20-30 seconds of heating. It was not tripping when I extracted my coffee. Now it trips immediately that I turn on the PowerPoint. Suggestions please?
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