Don't by one, ours went to clean and despite multiple attempts at running machine through clean cycle it will not return to ready. Had a read of the reviews and quickly discovered many many similar complaints, I could not find any of these complaints that had a happy ending. You will get a polite reply, but you won't get it fixed without a hassle and even then it will just do it again. Avoid this machine and Sunbeam.
Steaming and LeakinfgTorino
I purchased this Sunbeam Torino in February 2019. It had problems from the start, especially with escaping steam while warming up and flooding into the water tray.
I contacted Sunbeam under warranty and was advised to return the machine for service via Toll. I could not satisfy Toll's requirements to be registered as a customer, so was unable to use their services.
I then personally took the machine to Sunbeam's ONLY recommended repairer way out in Springvale which involved an horrendous journey in peak traffic on the Monash Freeway. The sole p...
Purchased in February 2019 at Sunbeam Nunawading for $1,200.00.
Causes the Electricity to trip - Sunbeam refuse to respond to my complaint
The machine was purchased in 2016, up until recently there were no complaints. We had to replace the grip handle due to wear and tear but that is to be expected from a machine of this age. About 3 weeks ago the machine started to cause the electricity to trip. We trailed a number of power points to ensure it was a fault in the machine (I have since discovered I am not the only one to experience this fault). I understand that my machine is out of warranty, however it is still a breach of the Consumer Law and therefore Sunbeam has a responsible t...o repair, replace or refund. I have tried to make contact with Sunbeam, however every time they tell me that my case has been escalated and and manager will call me late that day. This has occurred on three different occasions. I am disappointed that Sunbeam has wasted so much of my time. Unfortunately I am not alone- read the reviews for yourself. I will never purchase a sunbeam coffee machine again and they refuse to respond to your issues. I would have preferred to work this out with Sunbeam and not go public, however they leave unhappy customers with no other options.
The first time when I used this machine,I found that the LCD doesn’t work at all. I mean, there is no shot clock when the espresso pours; no low water remind when the water tank is empty. And when I pressed the program button, there is no response. I haven’t tried the cleaning function yet, So don’t know whether it will function or not. Up to now, I only saw one word on the LCD display:READY.
Since I have learned how to use the Coffee machine in the Coffee school, I doubted the function of LED is lost on this machine. Then I have read the in...struction manual and watched some videos on YouTube. After that I’m pretty sure that this machine’s LED is broken. I have used it for less than two weeks and I’ll contact the customer service soon. I can’t describe how it feels when you have done a lot of research and got this machine, and quickly realized that they delivered a broken machine to you. This is the most terrible shopping experience ever and never.
Purchased in January 2020.
Throes safety switch every time
Bought one and as soon as you pour a shot the safety switch (earth leakage) in the fuse box activated. Took it back and got it replaced with another one but it's the same, as soon as it comes up to pressure the safety switch activates. They want me to bring it back and try a third but I think I'll get something else
- Verified purchase
Common Fault and VERY Poor After Sales Service
We have purchased 3 of these coffee machines (for small offices in Sydney, Canberra and Brisbane).
The machines have been great... until the develop the one common fault namely, the LED display states "Clean" - and regardless of the clean cycle, this message does not go away (this has happened to two of the three machines we own).
I am told it is a common fault with the main control board - and that it will need to be replaced.
After contacting Sunbeam (on three occasions), I was asked to drop the machine off at the local Bravo Repair Centre ...
Purchased in March 2018 for $1,000.00.
Really enjoying this coffee machine
I bought this machine for half the recommended retail price, which made it hard to resist. The machine produces far better coffee than my previous Breville and Sunbeam machines. It does require a bit of experimentation to achieve great results. I found that out of the box the grinder was too fine, so I recalibrated to a courser range. After getting the dose and pressure right the automatic one button pour was about 20ml, so I reprogrammed that to a more espresso like 30ml. The automatic program coffee is consistent as long as your dose and tamp...ing is consistent. The milk frothing is on a whole other level when compared to my previous machines. I really like the manual lever and find I'm using it a lot along with the timer and a latte grass to experiment with the pour and flavour.
A few years back I purchased this machine from Harvey Norman. I was so excited but was short lived
No pressure was told the grind then the temper.so I enrolled in 2 coffee making courses and was.great.
I tried 3 Torino machines now I own one fantastic Expo Bar no issues what so ever
I think sunbeam needs to look further into the machine
Torino could in the future be a great machine
Was this machine an old model from another maker?
- Verified purchase
Cleaning cycle won't complete
The cleaning cycle of this machine is not working as per instructions or anything close to what the YouTube video suggests should be happening. I run the cycle but it does not flush completely and does not clear the cycle.
This is a good machine for coffee but clearly many other users have also found problems with this unit so it seems the manufacturer has more work to do in getting this machine right.
Don't bother calling the sunbeam help on a weekend either.
Clean cycle wont go off again Has been cleared already under warranty this will be 2nd time. Just out of 2 year warranty
The machine is amazing but not when the clean cycle come on. It wont go off. Have put it in under warranty had it fixed now it is back again. Have followed updated instructions too the book and instructions from service centre and today it is back
Yes 18 Months later but surely people should not have too put it in for a service too get rid of clean cycle everytime.. Have just tried cleaning it again following updated instructions both cleans done and still clean comes up. I am not the only 1 that has this problem too clear it cost $150 it was cleaned 3 times by us on the day it went it. Yet the repair centre even charged too run the tablets through again. Just out of 2 year warranty.
Terrible. No pressure. bad coffee
This machine has just never worked! We have had this machine for less then 12 months and it just has never held pressure and poured good coffee despite hours of playing. We had a Sunbeam Cafe Series for years we loved and why we upgraded. Spent $$ on a lemon, when we complained was told the machine works so nothing could be done. Terrible customer service on what ia obviously a known LEMON coffee machine
A product is only as good as the service
Contacted Sunbeam prior to purchasing to ask a few questions however they failed to write back to me.
Decided to purchase despite other negative reviews and poor customer service as the machine suited our needs.
The first machine was DOA and I had to return it to Harvey Norman who tested it and swapped it out straight away.
Replacement machine is very good and is making good coffee. The grinder is horribly messy.
I contacted Sunbeam twice now in writing and again by phone to express my concerns over the reliability of this machine and t...o ask for a refund that Harvey Norman couldn’t offer 2 hours after purchase with a dead machine. They have not called back as they said they would and not responded to my mail. As I said, any product is only as good as the support given by the company and in this case it makes a probably half decent machine horrible.
- Verified purchase
Pressure gauge not functioning and coffee leaks from hopper at all sides
We purchased this machine last June from Harvey Norman in Napier. We own a B&B and wanted equipment that makes first rate coffee. Until February this year, the equipment was perfect everytime however it now leaks from around the hopper and the hopper is very loose when filled with grounds ready to brew whereas before it was snug. The grind size has not been changed.
Purchased in June 2018 for $1,400.00.
Mine is good but some getting used to
Bought 2 years ago. Am happy with it. What I’ve learned is that pressure can be really sensitive to tamping. I do get the odd cup that fails. But if anything mine are more like ristrettos. Plenty of pressure. One issue: I can’t get the ‘clean’ message to go away. I’ve run the cycle but it isn’t satisfied. Still works fine.
Purchased in April 2017.
Bar pressure is dismal- terrible
The bar pressure is non-existent! Have tried adjusting the grind and cleaning the machine with no avail.
Also, the programming function doesn’t work for either 1 or 2 shot.
It’s a lot of money to spend for no coffee!
I keep trying to get through to the help number and all I get is an answering machine saying they are in a meeting and to call back?! Are you kidding?! How about you call me back! Not cool!
Purchased in April 2018.
Great machine for the money
Have used 2 cafe series sunbeam coffee machines since 2003. Both lasted until now. Apart from occasional servicing I have had only 1 problem during those years. Exceptional. The Torino is top of the tree quieter and quicker and a more beautiful practical machine. It is ideal for home use and I have absolutely no qualms in recommending this machine to anyone who will listen.
A great piece of coffee kit.
Have had the Torino since September and cannot fault the quality of the brews that the machine produces. It's a shame but we've almost given up going out for coffee as we've found we experience a more consistently good coffee at home. Have even begun practicing some coffee art. Our old machine was a Breville Dual Boiler and would rate the Sunbeam at least a star better. Very impressed and have no complaints thus far.
Looks good.. Great coffee for two weeks only
The first 20 cups where perfect, but after that the coffee is very inconsistent and I'm pouring most of the coffee down the sink. Same amount of coffee in the group head and you get two different results. Put the cleaning disc in and the gauge went to maxamin and it stayed there and no water came out of the group head, removed grouphead and placed it back in position and then tried again and water poured out. I'll be asking for a refund. My old sunbeam was an excellent machine...really disappointed.
My new Mr Shiny is wonderful !
Love this machine! Have had a few but this one is a dream...once I worked out the grind and coffee it was all go!
Can't beat the looks either ;)
Most of all it makes coffee better than the cafe!
Love waking up to this each morning! The temperature is great, every time a perfect crema...
Once I have worn this one out..will be back for another machine lol!
Terrible quality machine - won’t last
If you are going to spend this much money on a coffee machine I strongly recommend going with a better brand such a expobar, ecm or rocket. This machine looks great but lacks the functionality it should have. Many plastic components are hidden, the coffee is watery and doesn’t get enough pressure and the steam wand has insufficient mobility. The manual lever and steam wand already creak and groan when moved. Terrible machine.
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Questions & Answers
I’ve just bought this coffee machine and the steam isn’t working at all! Please help
This happened to me on day1. Somehow on day 2, after a lot of muttering, it began to work. I believe it has happened to other people too.
Right now I can't get rid of the "Clean" screen, despite numerous cleans. I can still make coffee, so I ignore it.
Interestingly, the Product Manual leaves out a step in the cleaning process. I only discovered this after close comparison with the online video.
My machine will keep running water once it’s warmed up With lights flashing. I have to keep turning it off but it keeps happening.
Yes, mine emits a lot of steam and some running water in the warm up stage. It always has, despite servicing in the first month. Before that it dripped a lot of water onto the bench. At least now it just runs into the drip tray. I beliee that it is called "flushing". Not good for a top of the range machine.
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