Sunbeam Torino Espresso Machine & Grinder PU8000

Don't by one, ours went to clean and despite multiple attempts at running machine through clean cycle it will not return to ready. Had a read of the reviews and quickly discovered many many similar complaints, I could not find any of these complaints that had a happy ending. You will get a polite reply, but you won't get it fixed without a hassle and even then it will just do it again. Avoid this machine and Sunbeam.

Bought one and as soon as you pour a shot the safety switch (earth leakage) in the fuse box activated. Took it back and got it replaced with another one but it's the same, as soon as it comes up to pressure the safety switch activates. They want me to bring it back and try a third but I think I'll get something else

A few years back I purchased this machine from Harvey Norman. I was so excited but was short lived
No pressure was told the grind then the temper.so I enrolled in 2 coffee making courses and was.great.
I tried 3 Torino machines now I own one fantastic Expo Bar no issues what so ever
I think sunbeam needs to look further into the machine
Torino could in the future be a great machine
Was this machine an old model from another maker?

The cleaning cycle of this machine is not working as per instructions or anything close to what the YouTube video suggests should be happening. I run the cycle but it does not flush completely and does not clear the cycle.
This is a good machine for coffee but clearly many other users have also found problems with this unit so it seems the manufacturer has more work to do in getting this machine right.
Don't bother calling the sunbeam help on a weekend either.

The machine is amazing but not when the clean cycle come on. It wont go off. Have put it in under warranty had it fixed now it is back again. Have followed updated instructions too the book and instructions from service centre and today it is back
Yes 18 Months later but surely people should not have too put it in for a service too get rid of clean cycle everytime.. Have just tried cleaning it again following updated instructions both cleans done and still clean comes up. I am not the only 1 that has this problem too clear it cost $150 it was cleaned 3 times by us on the day it went it. Yet the repair centre even charged too run the tablets through again. Just out of 2 year warranty.

This machine has just never worked! We have had this machine for less then 12 months and it just has never held pressure and poured good coffee despite hours of playing. We had a Sunbeam Cafe Series for years we loved and why we upgraded. Spent $$ on a lemon, when we complained was told the machine works so nothing could be done. Terrible customer service on what ia obviously a known LEMON coffee machine

We purchased this machine last June from Harvey Norman in Napier. We own a B&B and wanted equipment that makes first rate coffee. Until February this year, the equipment was perfect everytime however it now leaks from around the hopper and the hopper is very loose when filled with grounds ready to brew whereas before it was snug. The grind size has not been changed.

Bought 2 years ago. Am happy with it. What I’ve learned is that pressure can be really sensitive to tamping. I do get the odd cup that fails. But if anything mine are more like ristrettos. Plenty of pressure. One issue: I can’t get the ‘clean’ message to go away. I’ve run the cycle but it isn’t satisfied. Still works fine.

The bar pressure is non-existent! Have tried adjusting the grind and cleaning the machine with no avail.
Also, the programming function doesn’t work for either 1 or 2 shot.
It’s a lot of money to spend for no coffee!
I keep trying to get through to the help number and all I get is an answering machine saying they are in a meeting and to call back?! Are you kidding?! How about you call me back! Not cool!

Have used 2 cafe series sunbeam coffee machines since 2003. Both lasted until now. Apart from occasional servicing I have had only 1 problem during those years. Exceptional. The Torino is top of the tree quieter and quicker and a more beautiful practical machine. It is ideal for home use and I have absolutely no qualms in recommending this machine to anyone who will listen.

Have had the Torino since September and cannot fault the quality of the brews that the machine produces. It's a shame but we've almost given up going out for coffee as we've found we experience a more consistently good coffee at home. Have even begun practicing some coffee art. Our old machine was a Breville Dual Boiler and would rate the Sunbeam at least a star better. Very impressed and have no complaints thus far.

The first 20 cups where perfect, but after that the coffee is very inconsistent and I'm pouring most of the coffee down the sink. Same amount of coffee in the group head and you get two different results. Put the cleaning disc in and the gauge went to maxamin and it stayed there and no water came out of the group head, removed grouphead and placed it back in position and then tried again and water poured out. I'll be asking for a refund. My old sunbeam was an excellent machine...really disappointed.

Love this machine! Have had a few but this one is a dream...once I worked out the grind and coffee it was all go!
Can't beat the looks either ;)
Most of all it makes coffee better than the cafe!
Love waking up to this each morning! The temperature is great, every time a perfect crema...
Once I have worn this one out..will be back for another machine lol!

If you are going to spend this much money on a coffee machine I strongly recommend going with a better brand such a expobar, ecm or rocket. This machine looks great but lacks the functionality it should have. Many plastic components are hidden, the coffee is watery and doesn’t get enough pressure and the steam wand has insufficient mobility. The manual lever and steam wand already creak and groan when moved. Terrible machine.