Reviewer Photos & Videos
Excellent quality of pour.
Excellent machine, only issue I have had is like others, excessive steam at start up. HELP SUNBEAM!
Otherwise the pour is spot on. Its hard to stuff this up even for novices. Steam is nice and powerful too
Great looking machine with initial issues to work through
We just unboxed our brand new Sunbeam Torino coffee machine after sitting in storage for a year. The steamer wand didn’t work and the machine was making a loud knocking/clunking sound as if it is trying to pump the steam through. Based on online reviews, this seems to be a common issue.
Initial contact with Sunbeam directed us unhelpfully to the nearest warranty repairer hundreds of kms away. Subsequent contact with Sunbeam (via Product Review) lead to some further troubleshooting which has been very successful.
We are VERY pleased with how...the machine is operating now. We’d like not to have further issues, but if we do, we hope Sunbeam engage a local repairer for warranty issues. It’s disappointing to learn that they have not secured a repairer in our capital city of Canberra. Cosmorex no longer service machines for Sunbeam.
Waste of money.
Machine broke down before 2 years. Sunbeam won't repair under warranty cus they think there is nothing wrong with it. Don't bother. There's better machines out there with a better price. I brought about a year and half ago. Machine broke, didn't produce cream tasting coffee. The technician had an argument with me and now they won't refund me and in stuck with a terrible coffee machine no no no no no no no no.
Purchased for A$1,500.00.
Leaks everywhere after less than 2 years
Got our Torino back in 2018 and in less than 2 years the Torino begins to leak. Usually, after we press the button the coffee would dispense accordingly. Now the coffee keeps on dripping after it is meant to stop. We even turn off the machine and the coffee still dribbles when it should have ceased. This caused a huge mess of coffee stains all over our kitchen counter as well as around the Sunbeam Torino. Feeling dismayed on the poor quality of this Sunbeam product.
Purchased in November 2018.
- Verified purchase
Problems happen with this Sunbeam Torino within 5 months of purchase
I purchased this Sunbeam Torino coffee machine in May 2020. After using it for 5 months, I have discovered that the milk froth does not release the steam anymore. No matter how many times I clean it and even called Sunbeam customer service to ask for assistance the problem still occurs until now.
Highly disappointed with the level of assistance that the Sunbeam customer service provides, especially this machine is not even 1 year old yet. I used to have Delonghi La Specialista and decided to change it to Sunbeam Torino in May. This is an inves...tment that I should not had made as it costs more than double in comparison to Delonghi. Sincerely wish that I invested my money in a cheaper machine, as this Sunbeam Torino is far too expensive than my previous Delonghi and within 5 months it is not functioning properly anymore.
Purchased in May 2020.
Best coffee machine on the market!
Got our sunbeam torino in november 2017 so almost 3 years old now and never had a problem, we use it every day to make cuppacinos, it makes excellent coffee. The issue we have had is trying to get the correct grind of coffee to suit the machine and also the correct pressure to tamp each different coffee grind. That may be just operator error as we are not proffessional baristas. My wife had previously done a barista course but had no cafe experience making coffee. We use the coffee grider that came with the machine which works good but the fine...r increments of grind are not noticible. My only question is, where can i buy the same anti calcium cartridge that came with the machine! It lays horizontal at the bottom of the water tank. I can use the em69101 cartridge which stands vertical but it doesn't use all the water in the container! I have searched everywhere online and cant find one that shows the correct picture. If someone could help i would really appreciate it very much. Can definately reccommend anyone wanting consistant cafe quality coffe at home to buy this machine and you won't regret it. Thank you sunbeam for the best coffee machine ever!
Great machine looks good, makes good coffee
Great coffee machine with consistent good quality coffee. We have had this machine for 4 years without any issues. We have had people here using it who have used commercial machines and household coffee machines that are far more expensive and they can’t fault it.
We are onto our 2nd Sunbeam Torino PU8000 in 4 years.
This machine makes great coffee but it does not last forever, Our first unit died last year and our 2nd one just died. A few months ago when pumping the water through the group head after returning the lever to the off position the water just keep pumping. Today the when trying to make a shot the the indicator instantly goes to red and no coffee comes through.
Purchased in September 2019.
Cleaning ICON stays ON!
CLEAN ICON STAY ON AFTER CLEANING. Here’s what worked for me. I ran the full cleaning cycle using the tablet for the group head cleaning and this was immediately followed by the descaling table dissolved in the water tank to remove thermoblock scale (or some such). After this process the CLEAN ICON STAYED ON regardless of the fact that I’d run the full cleaning program.
What I noticed during this cleaning process was that on at least two occasions I had to turn the machine off at the wall and reset it because it had literally stopped doing an...ything. First time waited too long for group head cleaning water to appear and so turned it off and back on and it went through that process. Second time had to turn it off and back on because again there was no water forthcoming from the wand. This restart worked to get through the program, but I think it upset the machine’s delicate sensibilities and even though it finished the process its little memory was saying to itself that something wasn’t right. It other words I don’t think the microchip recorded the process as successful. So I ran the whole process again (without using the expensive tablets) and it worked perfectly. No interruptions. No dramas and at the end of this ‘pretend’ cleaning cycle the READY button appeared as it was supposed to do.
Purchased in February 2017 for A$1,800.00.
Sunbeam Torino Cafe from your kitchen
Good for a coffee enthusiast that doesn’t want to pay the big bucks! The accompanying grinder produces clumps that are not conducive of a tidy ground head fill. Easy to navigate. With some Cafe experience in my past, I was able to tell that functions much like the bigger more expensive models.
Purchased in February 2020 for A$1,349.00.
Good coffee extract!
upgrade to this coffee machine in April during lock down, and we have been making coffee everyday. for the first 2 days it was a mass. no enough pressure not enough extraction all beginners error.
after few test and trails i can guarantee you this machine can make cafe grade coffee!
Would not recommend
Have had our Sunbeam Torino since November 2017, and it has just had it's second major fault with the steam wand. Have already had the steam wand solenoid replaced last August, and today it's blown the solenoid again and gave me an electric shock. Taking it back to Harvey Norman tomorrow to replace the Sunbeam with a Delongi as I don't trust Sunbeam anymore. Pleased I purchased the extended warranty as it's over 24 months old and would not have been replaced by HN I guess.
UPDATE - got new Sunbeam Torino on Wednesday from HN under our Protection Plan. Machine worked fine for two days - now leaking from the bottom - not from drip tray - all over the bench! Won't be asking for another Torino - will ask for store credit.
makes a great iso espresso!
I was super excited to receive my Sunbeam Torino. I have owned several espresso machines and, whilst not perfect, this one is the best yet. My last espresso machine (Lelit) cost over $1000 for a machine with far less functionality and lower build quality, and my grinder was a further $250. Compared to this, the Sunbeam Torino package represents exceptional value.
When it was delivered, the first surprise was the size of the box - quite large - but it includes the grinder. The machine is also very heavy, which is good because it means it doesn...’t move around on your bench like other lighter machines can. Upon unboxing, it became apparent how large this machine is. I guess the advice would be not to buy this model if your kitchen is tiny. It takes up a good bit of bench real-estate, but it is a very nice-looking piece of equipment - kitchen eye candy. In the morning, it is very quick to come to temperature. It also makes a very, very good coffee. If you do it correctly, you will be having coffee at home that is as good or better than you will get at any cafe. The key to a great espresso coffee (with any machine) is not to over or under extract it. The ability to pour an espresso either with one-touch of a button, or manually is great, and gives you good control or convenience. The pressure gauge is a nice touch and provides feedback to help you adjust your grind size and tamping pressure in order to get the optimum espresso extraction.
Purchased in March 2020.
We received this unit as part of the Ambassador Programme and have used and tested it for many weeks before giving an honest review here.
We received a phone call from the courier confirming our address and to assist with unloading & delivery. Appreciated it very much as an item this good and valuable wouldn't want to end up at the wrong address! Plus at 28kg fully packed, it's a two-man lift to get it safely up your driveway.
We've have plungers, perculators and cold coffee makers, but right from when you heft the solidly, expertly-packed...carton that withstood shipping without a tear, made of high quality materials, you've gone up a level and holding a serious espresso machine in your hands. After making sure it's the right way up, you snip away the packing tap and get ready to enter a fun & delicious new world of coffee like you've never had in your home before. As with anything else these days, you check the parts as described in the manual, ours were all present & of top quality fit and finish, including the mysterious extra grill mentioned in other reviews (that isn't explained in the manual and doesn't seem to fit the unit anywhere). The unit itself is beautifully presented and seems good quality made of shiny stainless steel, with good quality buttons, spouts, attatchments and accessories. The manual seems to be presented and written, though, with the notion you've used or operated similar equipment previously. We hadn't, but found the Sunbeam videos on YouTube describing the parts & their functions VERY instructive & helpful. Recommend watching these first before you plug in and brew up. The machine is quite forgiving, responsive and safe to use. If you get lost in the steps, just take your time at first when you're getting acquainted with the functions and features. A good cuppa requires a little patience and the satisfaction from the results of this product are more than worth it.
Purchased in March 2020.
Past sunbeam perfect in every way ! This one massive fail.... this is my 4th machine in 13yrs and the worst
The quality of the coffee is never consistent, the temperature is always warm , I have followed all directions to have a favorable outcome like past machines but after 2yrs + owning and experimenting to have the same taste , density, quality and taste of past machines I give up . Looking to sell this machine ASAP.
Steep learning curve, but can produce good results
This was my first time using a manual espresso machine, so I found there was quite a lot of knowledge to gain about every step of the process. So I'm sure that some of the issues I encountered were a result of inexperience, and there were a few things I found odd about the machine that may be normal for espresso machines - I don't have another machine that I've used this much to compare it to.
First off, this machine looks very nice and professional. The stainless steel should be able to easily fit in to most kitchens and is easy t...o clean. The layout of the machine is neat, all parts are easy to access and use and the water jug is nice and big. My only complaint with regards to the build of the machine is that standard size mug is slightly too tall to be able to slide underneath the portafilter. Keep in mind that this thing is super heavy and about 45cm long so it's going to need a dedicated space on your bench. Making Coffee - Early Days From day one I was fully aware of my own shortcomings pulling shots, so I tried to pull in as much information as I could from coffee blogs and YouTube tutorials to try and get myself up to speed. I found a lot of these were pretty general and didn't give a lot more information beyond "Grind coffee, tamp, pull" followed by a nice clip or picture of a 10/10 professional grade coffee. Needless to say, my early attempts did not look or taste this nice, and I found troubleshooting for a specific issue to be difficult for a first-timer. This isn't a critique on this machine in particular, but just something that I think is part of the normal process of getting used to any espresso machine. I'd find myself making a shot that was basically undrinkable and having to decide if it was too bitter or too sour, and then try using less coffee on the same grind setting, or the same amount of coffee on a different grind setting. Sometimes the results were better, sometimes they were worse. The included manual contains some basic tips, but due to the many different factors at play it's hard to find exact advice for every issue you might encounter. I just experimented a lot, and burned through a lot of beans in the first week just pulling shot after shot with different settings to try and find something that worked.
Purchased in March 2020.
Great manual machine for people who have a passion for coffee!
TLDR: You can make commercial/cafe quality coffee with this machine once you familiarise yourself with making coffee and the machine.
The Sunbeam Torino coffee machine is a great unit for someone who enjoys coffee and is willing to invest both time and money into producing a high quality beverage. For context, our household very much enjoys their coffee. In the past, we had a Sunbeam coffee machine (years ago). As the years wore on, however, the machine broke and we have never had a chance to replace it. We did buy a capsule coffee machine (f...rom a different brand) last year, which we have been quite happy with so it was great to have a chance to compare a manual machine with a capsule machine. Aesthetics: When we first received the unit, it was a lot larger than expected. You need to dedicate a significant amount of bench space for this machine. This definitely isn't something that you want to be putting in and out of cupboards every single day. But this machine definitely deserves having a permanent spot in your kitchen with the quality of coffee it produces. The Sunbeam Torino is a sleek stainless steel machine, which comes with a matching grinder (that isn't built in), a tamper, a milk jug, and a portafilter (with two baskets for a single and a double shot respectively). As it's quite a boxy shape (without many additional pieces that jut out) it's quite easy to find a nook for this unit. Learning the machine: While there is a steep learning curve for this machine, especially for people who don't have any cafe experience, things are quite intuitive if you dedicate some time to test out the different aspects of the machine. There are quite a few buttons and places where you can customise your coffee experience (more on that later), but after experimenting a bit you can easily get a hang of it. Also, if you've had previous experience with manual coffee machines, using the machine is quite easy as the core components are the same.
Purchased in March 2020.
Really good machine but manufacturer's customer service is an issue
I only drink espresso coffee, but I’m no coffee gourmet and I am certainly an amateur coffee maker. I was very excited when I was asked to trial the new Sunbeam Torino coffee machine and grinder particularly as it arrived the day before the Covid-19 lockdown began. Absolutely perfect timing.
My first observation is it is a beautiful thing. Mirror shiny silver (which is easy to keep that way) and a fab retro look. My second observation is that it is very large, especially with the grinder as well. It takes up a substantial piece of kitchen be...nch space and it’s far too large to be put away. You also need to be careful not to put it under an overhead cupboard as you need quite a lot of space above the machine to refill the water reservoir, which is 2.5 litres. You need to be serious about your coffee for this investment. It took me a while to learn to make a good coffee in this machine. Reading the manuals is critical; you need to know what you’re doing. I had to experiment with the grind size to get it right. I was initially grinding my coffee too fine and I had to go to 15 on the grinder setting, which is at the courser end of what Sunbeam recommends for espresso. Once I had that sorted, all good. The machine is really easy to use and pretty quick. The warm up is about a minute and I can steam milk for 2 coffees in under a minute. The milk steamer is very professional and produces a standard of milk that I can’t differentiate from my local cafe’s machine. Occasionally I still get it wrong and don’t fill the basket with enough coffee (the dose is not measured by the grinder), but the pressure gauge will tell me that the extraction hasn’t reached the target pressure; easy. You also have the option of controlling the extraction manually or with pre-set one and two cup measures, which you can adjust to your requirements. There are lots of things you can adjust, including coffee temperature, steam rate and pre-infusion time, but I didn’t feel the need to alter these pre-sets. The quality of the coffee I am now producing, after some practice, is comparable to my local Melbourne cafe as far as I’m concerned and is very consistent. Babycino is also a bit hit. In terms of maintenance, I have to fill the water reservoir every few days, but it is simple and easy. The drip tray is also quick and simple to clean and has a gauge to warn if it is approaching over full. I have found the grinder to be pretty quiet compared to many. With finer grinds, I found it ejected coffee all over my kitchen bench but this improved when I chose a courser grind, although I am still cleaning up some coffee from my bench. There is a catcher that collects most of the spilled coffee and this is removable, which is useful. The steam wand is also very easy to keep clean. The machine does have 2 cleaning programs but I haven’t needed to use these and they require special cleaning tablets.
Barista quality coffee in your own home - a must in these times of self-isolation!
This review was written as part of the Ambassador Programme and is a neutral non-biased review based on personal experience with the product.
The sturdy stainless steel construction made for a great first impression. The machine is weighing in at 25kg so I'm expecting this to be a heavy-duty, durable machine. Nevertheless it looks sleek when set up on the kitchen bench and doesn't take up an excessive amount of space. Putting the parts together I have found myself with an additional grill element (similar to the one on the drip tray...
Purchased in March 2020.
This Is A Spectacular Machine
At first sight, this is a spectacular looking machine - it’s not coffee shop quality, maybe bottom of the range for a cafe, but in a domestic location this says to your friends and visitors that ‘these people love their coffee’. The high grade stainless steel is incredibly reflective and just oozes quality. The buttons / levers / dials look professional and I especially like the tactile feel of these controls. Just sitting on the bench is a spectacle in its own right, but it doesn’t just rely on its good looks - it makes a damn good cup of coff...ee! The grinder will reliably get the correct size grind over and over again. It can tend to clump the grinds in the group handle, and sometimes will miss the basket all together - although this is only really noticeable with a fine grind. It has an On / Off / Auto switch on the grinder, I usually just leave it in the Auto mode - place the group handle in the grinder and press down, easy as that. That smell of freshly ground coffee makes me so happy. The grinder might have benefited from a built in scale so that it delivered consistent doses of ground coffee rather than relying on sight alone, however I do have to remind myself that this is for domestic use, not a coffee shop. It is easy to maintain a consistent tamping technique because of the fine tolerances of the group handle and the tamper. The group handle locks into the group head easily but firmly, another indication of the quality of construction. Once you begin the pour, the water pressure gauge and the shot clock timer gives you the assurance that you have the grind size / tamping technique correct without feeling the need to test each cup before handing it over to your guests. Once you have the system downpat, the coffee can be made exactly the same over and over again. You can’t fit a standard size coffee cup under the group head, but this machine doesn’t pretend to be just a jug. You can use it to produce boiled water for a cup of tea etc with the hot water wand, but you do have to hold the cup because if you try to rest the cup on the drip tray, the hot water wand will foul against the manual pour arm. The steam wand is easy to position at the optimum angle when steaming the milk. The steam control knob feels reliable and accurate - I feel like a professional barista.
Purchased in March 2020.
Questions & Answers
Frequently Asked Questions about Sunbeam Torino Espresso Machine & Grinder PU8000
What is the proper way to froth milk with this machine?
There are helpful videos on Sunbeam's Coffee Hub to guide you through to the perfect cup of coffee: grinding, coffee extraction and milk texturing.
How do I clean and care for my machine?
The coffee making process involves extracting oils out of coffee grinds to make espresso coffee. Deposits of these oils build up over time and affect the taste of the coffee and operation of the espresso machine. Regular cleaning to remove these oils is essential and will maintain the quality of the coffee the espresso machine produces and result in less maintenance being required. This is easy to do by following a few quick and easy cleaning steps after each coffee making session:
- Cycle water through the group head
- Purge steam through the steam wand,
- Wipe the steam wand clean with a damp cloth immediately after use,
- Remove the filter basket from the filter handle and clean away any old coffee oils and empty the drip tray and rinse.
Important: Never wash any of the espresso machine parts or accessories in the dishwasher.
You can find the full care and cleaning information in the Product Manual, page 26 - 27.
Why is my pressure gauge no working?
- Coffee may be too coarse, use a finer grind.
- Grinds might not have been tamped (compacted) enough, tamp more firmly.
- Not enough coffee grinds may have been used. Increase the dosage of coffee grinds. Use a single filter basket for a single dose.
- Try with the dual wall filter basket when using pre-ground or instant coffee.
Why is my steam wand producing only a little steam? What should I do if it stops working?
The steam wand may be blocked due to scale. Scale is a surface build-up of minerals that naturally occur over time in all appliances that are involved with the heating of water. Therefore the espresso machine will require occasional descaling. It is recommended that the espresso machine is descaled every 4-6 months; this will vary depending on the frequency of use and the water hardness in your area. Get full details on Steam Thermoblock Descaling from the Product Manual on pages 31 - 32 .
Latest Consumer Questions
Bought machine and grinder 2nd hand, seller said all in perfect working order. When grinding beans cannot get coffee grinds into the grip handle or very little anyway. Grinder is clean, cannot see any blockage at all, have adjusted grind settings and recalibrated. Still no grind coming down.
I have just sent you a private message if you could kindly respond via that please.
Hi there, I have a torino coffee machine. while pouring the shot I heard a snap inside the showerhead and now its spitting out the shot instead of extracting smoothly. Would anyone know what this issue might be and how I can resolve this problem short term? cheers
Flick the manual handle up & make sure you have water in your tank & flush out the machine for 30 seconds after doing this give the shower head a wipe over with a wet cloth.
Try this & hopefully this works if not please let me know.
We are experiencing an issue where our gasket dislodges / falls in one section while pulling a shot (assuming from the pressure). This results in major leakage and once we remove the group head we are unable to put it back in without pushing the gasket back into place. We replaced the gasket, however this hasn't rectified the issue. Are you able to please suggest what the issue may be?
|Category||Semi-Automatic and Manual Coffee Machines|
|Pump Pressure||15 bar|
|Input Power||2,400 W|
|Dishwasher Safe Parts||No|
|Water Tank Capacity||2.5 L|
|Colour / Finish||Stainless Steel|
|Dimensions||480 x 288 x 425 mm|
|Milk Frother||Steam Wand|
|Bean Grinder||Standalone Grinder Included|
|Manufacturer Warranty||2 year(s)|
- GTIN13: 9311445023273
- MPN: SNB-PU8000
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