Long wait on the phone
I've been with Suncorp for many years and so far found them not bad. But lately it's a problem to get somebody on the phone, 30 Minutes waiting time today, that's unacceptable. Put on more staff please, you're making enough money!!!!
Worst bank ever i rather a scammer hold my money
After 10 years of problem im now moving to another bank the can't do anything right I'm closing my suncorp down not worth the time higher fee for what slower transactions and never trust then depositing cheques been waiting 10 day and its a suncorp cheque with so many calls and they keep telling me there's no cheque what a joke
Useless card services and transfers
The same card I always use on my Lotterywest account to deposit funds has suddenly been getting declined. A call to Suncorp was useless, they said they knew about the issue. Hasn’t been fixed for over a month now.
Also the snail pace speed of bank transfers is ridiculous, I get paid monthly, if it goes in on a Friday night I can forget about seeing it until late Monday. My westpac account by comparison is almost instant transfers.
Slowest of Transfer times
I deal with bank transfer on a daily basis. When I am getting paid by a customer who uses Suncorp, I almost request cash from them instead. Purely on the basis that they hold money longer than what is required, that is a fact. When they say payments take 2-3 days. They really mean it. Plus walking in their branch in Caloundra is an absolute joke. You have 1 person standing behind a desk, with 30 people in 1 single line in front of her.
Hopeless bank to bank transfers toooo SLOW
Wish I could give a zero star rating ! Why is it that each & every time I nave someone transfer me money as a payment does it take so damn long for Suncorp to release the funds. No excuse in this modern age of automatic electronic transfer systems. Even the small building societies transfers in less than 40 minutes so why cant useless Suncorp :( Thank goodness I'm with CBA
I got the crappiest customer service nothing was resolved got no apologies From the branch manager, I got misleading information, I had call up 4x/5x to put complaints in even that didn’t resolved, SUNCORP BANK is the worst bank in Australia SUNCORP METWAY cant be never trusted to look after their customers and the Westfield warringah mall branch Brookvale gave nothing but problems in their closing times. I will never trust Suncorp Metway again and will never be with ever again or open account with bank or branch in my life clearly Suncorp hasn...’t changed since the last time I was with them on the Gold Coast QLD this deserves 1 ⭐️ on google reviews. Never will recommend Suncorp metway to friends or family. They pride them selves on good customer service and 3 yrs bank of the yr what fat load of crap!!!!
- Verified customer
I am really happy with my construction loan, thanks
I am really happy with the mortgage. One of the best available rates for construction loan with offset account. Really zero fees plus $2000 cash bonus which was really helpful. I also recently changed my mortgage to interest only with again zero fee with the same rate.
I would specifically like to send my gratitude to progress fund team for processing the payments to my builder super fast.
Thanks guys and keep up the good work!
tried to open a simple everyday savings account for my son who doesn't have a lot of id could not have been less helpful went to ANZ no drama thanks
These fools rate you now.
I have a business and personal accounts with this bank which I will soon cancel.
Their phone banking which I use for quick convenience while away from a computer is mostly unreliable.
But today's situation takes the cake.
I called Suncorp phone banking number and put in the account and pass numbers. It was accepted but then it hang up. I called again, typed in the account number - and it hang up again. Third time, took three goes to get acceptance on both the account and pass numbers. After typing in the pass number the last time however, the ...
Terrible customer service
Transferred money via payid from suncorp to another bank and funds didn't go through. Testes payid from another account and worked fine.
Called suncorp and they told me my payid wasn't working. Told them I I'm just tested it and it did, and was told that they couldn't help. $300 just disappeared into thin air. Call dropped out twice to them and neither time did they call me back and I had to hold again for them. Questioned them about this and was told they can't call out....from a call centre?? Don't bank with them.
Has to be forced kicking and screaming to do the right thing
I have been a Suncorp customer for over 5 years now, but not for much longer. I have multiple accounts set up with Suncorp for ease of bill payments, for which they specifically advertise these account products. However, when your scheduled transfers are processed after your debits and they reject your diect debits, and then charge you a $10 rejection fee every time, is unethical and down right disgusting. The same fee of $10 can be charged to honour the debit, which they almost never do, and instead inconvenience the customer and charge you in...terest on the fee also. So in the end you're left with your bill unpaid and the transfer short by $10 and left to call your creditors to fix the situation. So you may as well do all your transfers yourself. The fact their system processes debits before regular scheduled credits is not accidental, it's called unethical behaviour and greed. Customer support will tell you all the various options they have, such as a sweep of other accounts to cover the debits, which defeats the purpose of their product and makes zero sense when the accounts have scheduled regular credits. I have also been into their Carindale store for a car loan and ended up going back to my previous creditor VWFS, as they are much more helpful and understanding and flexible. If I could rate Suncorp lower than one star I would give them 0.1 of a star.
Best bank ever
I don’t understand why there are so many bad reviews I have been in there branch’s so many times have always been served with a smile and have got everything that I need to do done best bank ever highly recommending definitely will do business with Suncorp bank I have been using online banking with no problems I have been with Suncorp for two years now very reliable bank
The reviewer stated that an incentive was offered for this review
Login malfunction leaves hole for hackers
When logging on ( I use Chrome), after entering Username, Password and Token Code, the screen just refreshes and clears all entered detail. A second attempt is then required to login. This happens every time you login. It is exactly the behaviour you would expect if you had a virus on your machine which was screen scaping your login details, except that I don’t have a virus - it’s just Suncorp’s latest embarrassing (and potentially dangerous) programming glitches. Hopefully, they will read this review and rectify this malfunction like they did when I posted a review here years ago about a logout failure problem (after complaining about it for ten years on and off over the phone with no action!)
worst bank ever
They charge multiple dishonour fees- unbelievable! The transaction is 2 months behind. As a result you get billions of dishonour fees! They are greedy and dishonest. Avoid Suncorp. I don't recommend.
Unbelievable pathetic service, poor excuse for an insurance company
It has been now 3 weeks, and still waiting on our car to be fixed. The insurance company has even asked asked us to contact the other party to obtain her postal address, despite it being a company car.
Rang the help line and spoke to a person obviously overseas, and asked to speak to a manager, kept us waiting for over 25 minutes until we hung up, I suppose that was her objective.
i was previously with Shannons, definitely going back, as I never had an issue, always great friendly service with local people to speak too....no wonder Suncorp have only 1.5 stars...makes sense.
Their so called high interest growth saver allegedly allows you one withdrawal a month. BE CAREFUL if you dont put the same amount back plus the $200 increase they won't pay bonus interest for the month. Luckily I picked up on it but it is pretty sneaky and I bet a lot of people get caught.
In view of the above I moved the entire balance in one hit but what a palaver. With most other banks they will increase your limit over the phone, not these guys. I had to download their app which I didn't want, and the limit was still not high enough. The unhelpful customer service employee said "well then you will have to go into a branch". What a ham fisted unprofessional outfit.
Westfield Helensvale, Queensland Branch - Failure To Deliver on Multiple Counts.
Abridged statement of facts: Attended branch to order new ATM card 6 weeks before it was due to expire - in anticipation of travel interstate. Attended on agreed date to collect card - not at branch. I was provided a contact number & told I would be contacted by branch rep - didn't happen. 7 days later, my card was cancelled without warning leaving me without any access to funds at all - as this was my only bank. After a succession of lies, I contacted Suncorp phone banking (on two occasions) both of whom advised - card was never ordered. ...When a new card was manufactured, automatically triggered by the expiry date - it was sent to my home. As anticipated it was delivered to the wrong box, then returned to sender resultant in the card cancellation. I had to fly home due to availability for waitlisted surgery - my friend paid for my fare. Has to be the worst interaction with any service business in my lifetime. Never, ever trust the representatives at this bank, all 3 staff were totally dishonest/grossly negligent in their dealings with me. Need a negative star rating.
Dreadful online banking setup
The online banking is a nightmare. Accounts do not reflect the true nature of what is occuring in your accounts. Balance are all over the place. Can't get any clarification calling them as the person on the other can't understand what you are trying to get across
If I could leave a no star review I would
The over the phone customer service is a joke. On hold for over an hour to then be told we can't help you. I will be avoiding Suncorp at all costs.
Unprofessional, Incompetent & Freaking Awful Service
I have been with suncorp for 20 years this year and hadn’t had a problem until I applied for a car loan. It’s been 9 business days and my loan application has just sat unreviewed and unprocessed since. Their processing time frame is 1-5 business days. Every single time I call to try and get their staff to process my application, I’m put on hold for at least an hour before I get to talk to someone. They then promise to call me the following business day, which they obviously don’t. I feel like I’m at my wits end and don’t know how else to get my lender to actually do her job. I absolutely do not reccomend Suncorp & I will be changing banks due to this experience.
Questions & Answers
Not a question but comment. Last two times I've been into the Pacific Fair Branch, Gold Coast I've been pleasantly surprised by the friendly, efficient service from tellers. Thanks.
How do I transfer money from my Suncorp account to a Commonwealth bank account same day?
How longs does it take to receive money from suncorp to nab first time
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