Suncorp has lost its way in providing customer service
My husband waited in line at the Runaway Bay branch due to having to deposit a bank cheque which was in my single surname. We have been with Suncorp for more than 10 years and despite having numerous conversations about the fact that I use one surname (single name) professionally and for my business accounts, and another surname as my married name which is on our mortgage and saving accounts, all of which my husband is a signatory on, Suncorp just can't seem to wrap their heads around this, despite suggesting that they record this clearly our a...ccount information for reference. After my husband waited 45 minutes, the bank teller was dismissive, refused to accept the cheque, stating that your wife will need to come in, end of story, no checking our accounts for further information. He did check with a co-worker who was equally dismissive...no further checking. Well Suncorp, unless you can offer hours to suit my practice needs, i.e. out of hours, how do you expect me to come in to bank this particular cheque? The male teller appeared to be disinterested, he made his customers wait in a long line, whilst he set him self up rather slowly, after returning from lunch, and most of his customers were elderly. Lift your game Suncorp, sometimes there is a need to come into a branch, customers don't like to because of the way they are treated, but on occasion it may be required. Very poor! And, for goodness sake, come into the 21st century, sometimes married women use two names and it's not too hard to record this on our customer records and to check the recorded signatures. Sadly, you've become part of the bank culture, that the public despise.
They are quite terrible
Insurance is expensive compared to others. Claims team provided conflicting advice and were rude at times. Compliants teams were unhelpful and obviously working for company and not the customer. Vote with your money and leave.
Their ‘guaranteed’ is all lies
I’ve been with this bank for 15 years. The most unreliable bank ever. I wanted to transfer some funds from my account and had to go through the process 3 times before they actually processed it even though they ‘guaranteed’ me and said it was ‘definitely’ going to happen. Don’t work at a bank if you’re not actually going to do your job!!
can't wait to leave suncorp
Website is terrible, online banking system terrible, call center terrible (After being on hold for over 20 minutes the call would just cut out). They can't seem to fix simple problems - I cannot link my loan to my accounts and I have been calling and emailing and no one seems to know what's going on. Someone at one point said they'd fixed the problem but hadn't. Very frustrating and shouldn't be such a huge issue. Have had problems at every step.
Worst Banker in Australia
Highest interest rates. Terrible customer care service. They hang up on me 3 times after it took 2 hrs to get connected to their service team. Please do not bank with them.
Opened a business premium account. Nothing premium about it. Lost the first bank card. Slow delivery. Problems at every step. They could not even put my book keeper on to read only the account. Pathetic.
Internet banking system belongs in the 1990s
Let's try and transfer some money with the internet banking site.
OK, first we thing we thing about, how much and when, let's fill that in the dialog.
Ahh, we also need to select a source account.
What's that - selecting a source account resets the other fields - hope we did not spend to much time with those, got to do it again.
Let's submit....Oh, it's past midnight in Brisbane - not EFT for you. Try again tomorrow. Of course the error message wont say that, it just says "This transaction is unable to be processed at this time. Please retry this transaction again at a later time. For more information, call us on 13 11 55.".
- Verified customer
Bad customer service
I have been a good customer for 3 years this time. Have 4 accounts some small businesses applied for a Business loan they don’t answer your phone calls been stuffed around for a week. Now been told have to wait up to 2 weeks for another approval. You don’t no how to provide customer service !!!
Never use Suncorp for car insurance
They told me if my car spun 3 times in the air they would never write my car off because I have new for old in my policy. I would never recommend Suncorp to anyone.
Awful service and strange conditions
I applied for a refinance on my home loan in early September and spoke with Blake Perkins who was very insistent on calling me despite me insisting that email is the best form of communication for me. He kept calling only to ask for documents to be emailed to him. He then expressed that I was a liar and told him the wrong information. He went silent for a week and after prompting him, he said he couldn't offer me a loan because Suncorp's calculator works out if I can pay a loan based off 5.3% interest rate! After being prompted by me, he refuse...d to elaborate so I had to contact someone else after he stopped contacting me and went on annual leave for a month. Amanda Blake emailed me back after I explained I was unhappy. She didn't apologise or offer sympathy but she did reiterate Blake's email without further elaboration (again).
Borrowing additional funds
We applied to borrowed additional funds on our home loan for Reno’s, the bank approved the application and we sent emails after emails to access the money, no one replied, when we tried to call the bank I have on hold for 1-2 hours and still no one answers.
Have been a customer since 1995 and have had all products over that time including multiple compnay accounts. Over the years the service and product offering progressively got worse to the point of insanely impossible. Call centre staff simply had no idea and on top of that were incredibly rude and unwilling to assist in way. When complaints were raised nobody would respond. It is by far the worst service provided here is Australia to date including that of the other banks and telecommunications companies who oddly enough are improving. There has been a clear change at the top and it is festering down. Stay away from this bank whatever you as the other comments and score suggests.
Extremely bad customer service
I've been with Suncorp over 10 years and, up until very recently, they've been great. However, it seems since covid hit they no longer care about how their customers are treated. I applied for an increase on top of my home loan, submitted all the docs required and heard nothing. Finally thought, it's been 4 weeks, I'll call. After holding for 45 minutes, the person I spoke to assured me that I should have received a call to advise of the outcome of my request and they would escalate the issue. I was then advised someone would call me the next d...ay. This did not happen. I waited another few days, still no call. Long story short, I ended up lodging a complaint. I can only advise everyone that, like calling for help, lodging a complaint is also a waste of time. The only contact I've received afterwards was to tell me my complaint has been received. I'm going to kiss Suncorp goodbye asap, surely another bank will value their longtime customers much more than Suncorp
Had issue with atm deposit.was sorted the next day.was very happy with outcome.atm shut down during deposit.money didnt clear.they checked atm next day and put money back into my account
Two months to get a debit card
I requested debit cards (attached to our home loan) on the 5th of November 2020 and they have not arrived. I have since made contact three times being told ‘they have been sent today’ each time from late November to just before Christmas which makes no sense.
We have been transferring money back to Westpac for two months now as we don’t have a card with you, only Westpac.
It is becoming a joke with us being lied to every time I call with ‘they were sent today’ when they would have arrived by now if that was the case - Aus Post are not this slow.
I have made contact again through Facebook only to be told I will be contacted in 5 days which is small in the scheme of this issue but not good enough if you ask me.
Was a happy customer, now getting very over suncorp
I have been with suncorp for nearly 3 years and have gone from a happy customer to now having plans to switch banks. The customer service can be great or absolutely terrible. I have been hung up on and everything inbetween. Not impressed and will be telling others to choose from an actual big bank
Horrible Customer Sevice
Have been banking clients with several OZ banks, among which Suncorp is the worst!!!
Especially its Horrible Customer Sevice.
Zero chance to get help or even get through to speak to any consultant that is really helpful.
Recently, having trouble with my global payment.
Made three complaints online. Each time in the same circle: Complaint online -> got email reply and asked to Call our Banking Centre on 13 11 55 or 07 3362 1724, 8am – 6pm Monday to Friday Qld time -> transferred to the so-called Global Payment team -> got instantly hanged up or asked to call 13 11 55 agains to seek any solution.
You go ahead make your shareholders happy, but remember you cannot do that if your customers leave you. Bad customer service from overseas, rude cust. service when connected to an Aussie operater
Terrible customer service
Terrible customer service. Impossible to get help or even get through to speak to someone. If you sign up with suncorp then you are on your own dont expect service. Spent over 6hours on hold over last 2days and still unresolved. Lines constantly drop out
My Title says it all. not only do I pay a massive amount of interest, but that isn't enough for them. The greedy money hungry gluttons want more!!! Tell me who really are the criminals, the people with guns who hold up the banks or the CEO's who hold us up???
Questions & Answers
Not a question but comment. Last two times I've been into the Pacific Fair Branch, Gold Coast I've been pleasantly surprised by the friendly, efficient service from tellers. Thanks.
How do I transfer money from my Suncorp account to a Commonwealth bank account same day?
How longs does it take to receive money from suncorp to nab first time
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