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Suncorp
1.4 from 442 reviews · View Statistics
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Reviews

  • Transparency
    1.6 (154)
  • Customer Service
    1.5 (172)
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Josh M.
Josh M.Perth, WA

8 month process to take a name off the title

published

It took 8 months to remove my brothers name off the title and take over the small loan that was left. Spoke to 10 different Suncorp employees over the saga . Everytime it was just sitting waiting to be progressed in someone's email box. If you want a loan quickly I don't recommend Suncorp. They are the most incompetent organisation I have ever felt with.

Transparency
Customer Service
Dave
DaveSydney, NSW

Miscommunication

published

15 Years, extremely unreliable, over the last 15 years I do not have any customers service at all. When the Pandemic hit, all banks are willing to help the customers, but Suncorp without even look at my financial declined me immediately

Transparency
Customer Service

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0.0
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Josh Z
Josh ZSydney
  • 2 reviews
  • 3 likes

They can take money away from your business account without your permission.

published
Transparency
Customer Service
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Marijke Noorda
Marijke NoordaGreater Melbourne (Outer), VIC

WARNING: Lost my partner thousands of $$$

published

WARNING, PLEASE READ.
I am luckily not banking with Suncorp but my partner has been with Suncorp for years. They missed fraudulent activity and funds were stolen from his account.

They took no responsibility for the transactions they couldn't return, which they are legally required to do so.

Incentivised Review No
TopicGeneral Transactions
jon
jonSydney Surrounds, NSW
  • 6 reviews
  • 3 likes

Worst internet Banking and unsafe

published

20 years with Suncorp and I'm finally fed up with their dreadful online service. Their app is not secure and their latest change without the courtesy of at least 24 hours notice was a disgrace. Stuck mikes from home and I try to I log in only to find the app no longer works and I need to download their new app but not even an hours notice so I'm without funds. There are too many alternative banks and I do not recommend this bank. I've had too many odd occurrences and once logged in with the app and got someone else's account details. If I hadn't been honest I could gave cleaned out their account and the same could have happened to me. Do NOT trust Suncorp with your savings.

Transparency
Customer Service

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Best bank in Australia ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

published

Few weeks
110% reliable bank
Excellent
It helped me when had other account in minutes
I never seen or never heard anything like this quick
I love the service
There is nothing like Suncorp bank ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Transparency
Customer Service
Frank 3
Frank 3Greater Melbourne (Inner), VIC
  • 37 reviews
  • 38 likes

the wait is long and the service is non-existent

published
Transparency
Customer Service

The dodgiest bank ever

published

I refinance my car loan with them. It took about 5 months for my application to get approved. Every time I called to follow up, I had to be in a long queue for at least one hour to be answered! and the answers I received was always "wait for another few days!!!" And now that I need a document (simply a proof of payment) the from them, again, no one is there to answer the phone! and if by chance, after waiting for one hour someone pick up the phone, they say they never heard of proof of payment!!!!. So frustrated and disappointed! Can't wait for my fixed loan period to end to get out of this dodgy place.

Transparency
Customer Service
Incentivised Review No

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Amanda M
Amanda MAU
  • 2 reviews
  • 1 like

Don't ever put an accommodation bond on your suncorp card

published
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trkishdelite
trkishdeliteSouth East Queensland, QLD
  • 3 reviews

Incompetent and rude bank

published
Transparency
Customer Service
Incentivised Review No
Wanting a fair deal
Wanting a fair dealSouth East Queensland, QLD
  • 10 reviews
  • 8 likes

Very poor customer service

published

I have been with this bank (or predecessor) for over 40 years! No one answers the phone now!!! You cannot even call a branch!!! I called a Bank of Queensland branch and within 30 seconds someone had picked up the phone!!! After over an hour no one at Suncorp had picked up!!

Customer Service
Incentivised Review No
TopicGeneral Transactions
Chris
ChrisSouth East Queensland, QLD
  • 21 reviews
  • 28 likes

Can't Explain The Fee Structure

published

Called Suncorp on Home Loan Discharge Fee. I asked what the $350 fee is made up of Government charges etc etc. Both people I spoke to were rude and abrubt and just kept saying it was highlighted in your original home loan docs you signed. Couldn't give an explanation of what this fee was made up of. Only because it is a fee plucked out of thin air I suppose.

Transparency
Customer Service
Incentivised Review No
Christine
ChristineAustralian Capital Territory
  • 2 reviews
  • 7 likes

Terrible company with their customer service

published

I’ve tried to contact Suncorp 6 times this week. Each time I waited on hold for a minimum of 40minutes!! It’s also clear by my experiences that the customers service officers either take terrible notes or just incompetent as I had to repeat myself five times & continued to receive conflicting information about my situation. I’m ready to take out both of my mortgages because of this awful customer service.

Customer Service
Incentivised Review No
Ross
RossSouth Australia

They make mistake and won't correct their errors

published

They do not listen or correct their errors. Three different stories for a payment increase on a fixed interest loan and payments.
No one could explain why? Easier to refinance elsewhere!

Transparency
Customer Service

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Amylizmac
AmylizmacCentral Queensland, QLD
  • 4 reviews

Terrible

published
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Read more reviews - page 2

Questions & Answers

chlsee s.
chlsee s.asked
Suncorp

Is first time transfer to NAB instant?

1 answer
Adam
Adam

No, because Suncorp take your money but then never give it back to you

vln
vlnasked
Suncorp

Not a question but comment. Last two times I've been into the Pacific Fair Branch, Gold Coast I've been pleasantly surprised by the friendly, efficient service from tellers. Thanks.

No answers
David O'Donnell
David O'Donnellasked
Suncorp

How do I transfer money from my Suncorp account to a Commonwealth bank account same day?

2 answers
Holly
Holly

If you transfer early in the morning it may be in your Commbank by the late evening, but there are no guarantees, and it also depends on the amount too, if it is a large amount it will take over night (just not on the weekends).

Fired Up
Fired Up

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