Suncorp

It took 8 months to remove my brothers name off the title and take over the small loan that was left. Spoke to 10 different Suncorp employees over the saga . Everytime it was just sitting waiting to be progressed in someone's email box. If you want a loan quickly I don't recommend Suncorp. They are the most incompetent organisation I have ever felt with.

15 Years, extremely unreliable, over the last 15 years I do not have any customers service at all. When the Pandemic hit, all banks are willing to help the customers, but Suncorp without even look at my financial declined me immediately

I have a business account with Suncorp. To be clear I did not lose anything at all, just to let everyone know it is very risky to bank with Suncorp.

I received a letter this morning informing me a $33 payment has been taken away, due to this is a payment by mistake. This was actually a payment by mistake, but the customer has agreed to retain it as store credit and we later issued a credit note since she will make a purchase anyway.

This happens to be the case that the customer suddenly changed her mind and somehow convinced her bank to retri...

WARNING, PLEASE READ.
I am luckily not banking with Suncorp but my partner has been with Suncorp for years. They missed fraudulent activity and funds were stolen from his account.

They took no responsibility for the transactions they couldn't return, which they are legally required to do so.

20 years with Suncorp and I'm finally fed up with their dreadful online service. Their app is not secure and their latest change without the courtesy of at least 24 hours notice was a disgrace. Stuck mikes from home and I try to I log in only to find the app no longer works and I need to download their new app but not even an hours notice so I'm without funds. There are too many alternative banks and I do not recommend this bank. I've had too many odd occurrences and once logged in with the app and got someone else's account details. If I hadn't been honest I could gave cleaned out their account and the same could have happened to me. Do NOT trust Suncorp with your savings.

Few weeks
110% reliable bank
Excellent
It helped me when had other account in minutes
I never seen or never heard anything like this quick
I love the service
There is nothing like Suncorp bank ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

I called the one and only number you are given.
The process to go through the different options is soooo long. Why combine all your businesses (insurance, banking, etc...) under one number?
Then once i got through i had to wait 15 minutes in the queue, only to be told i was in the wrong department and had to be redirected to another depart - a further 15 minutes in the queue. That department told me i had to go back to the department that transferred me because they made a mistake in transferring to them.
So, they put me on hold again, bu...

I refinance my car loan with them. It took about 5 months for my application to get approved. Every time I called to follow up, I had to be in a long queue for at least one hour to be answered! and the answers I received was always "wait for another few days!!!" And now that I need a document (simply a proof of payment) the from them, again, no one is there to answer the phone! and if by chance, after waiting for one hour someone pick up the phone, they say they never heard of proof of payment!!!!. So frustrated and disappointed! Can't wait for my fixed loan period to end to get out of this dodgy place.

I have been with Suncorp for 40 years. I had my home loan, insurance and all bank accounts with them. Slowly I'm changing to other banks because their service is slow, insurance too expensive and I've had so many issues with them. The latest was the drama of putting an accommodation bond on my card. 3 weeks later after several emails and walk ins to the bank I was told the accommodation had to send Suncorp permission to give me my money back. The accommodation faxed them for me but after 2 more days of nothing I rang Suncorp and they said they ...

I've been banking with Suncorp for years and thought of them to be a decent bank well it turns out that was because I did not have to deal with them regarding any matter until recently. Insurance department is condescending and rude as is their branch staff. On top of that, their Visa dispute policies is atrocious while being utterly incompetent. They took almost 3 months to solve disputes and after they had completed the investigation they completely forgot to credit my account or even notify me they were done. So here I am just waiting for th...

I have been with this bank (or predecessor) for over 40 years! No one answers the phone now!!! You cannot even call a branch!!! I called a Bank of Queensland branch and within 30 seconds someone had picked up the phone!!! After over an hour no one at Suncorp had picked up!!

Called Suncorp on Home Loan Discharge Fee. I asked what the $350 fee is made up of Government charges etc etc. Both people I spoke to were rude and abrubt and just kept saying it was highlighted in your original home loan docs you signed. Couldn't give an explanation of what this fee was made up of. Only because it is a fee plucked out of thin air I suppose.

I’ve tried to contact Suncorp 6 times this week. Each time I waited on hold for a minimum of 40minutes!! It’s also clear by my experiences that the customers service officers either take terrible notes or just incompetent as I had to repeat myself five times & continued to receive conflicting information about my situation. I’m ready to take out both of my mortgages because of this awful customer service.

They do not listen or correct their errors. Three different stories for a payment increase on a fixed interest loan and payments.
No one could explain why? Easier to refinance elsewhere!

We changed to Suncorp from CBA and regret it. I've since booked an appointment with our broker to refinance. Firstly I wanted to bring my car loan from CBA to Suncorp and it was THE biggest headache. Didn't want to give me the new car rate for my new car, I would of had to refinance at the much higher personal loan rate - the car was only 12 months old and qualified for a new car loan but because it was a refinance they would of had to seek 'special permission' to give me that rate. Other things went on also and It was such a headache I ended...