Worst bank to sign up to
Sign up online in December 2019, got heaps of email and texts offers....but no bank card or letter of welcome. I rang in January to ask what's going on 30 minutes later he said it will be sent and should have it in 5 business days. Now in February rang again and she said that it couldn't be sent due to I'd needs to be confirm. What a joke!! Told her to close the account then, she said she couldn't do it and I need to wait 130 days without touching the account.
Choose wisely when choosing a bank to develop a relationship with! Or it'll come back to bite you
I have been an absolute loyal suncorp customer for 8 years.
I have 7 x accounts with them, 4 x home loans, 4 x insurances & 1 x credit card.
At the end of last year i applied for a personal loan of $20k to build a shed on one of my properties.
They denied it, and i then saved it and paid the shed cash in 8 weeks!
I have just put a contract on a block of land and applied through suncorp for the loan because i have enough equity on my loans with suncorp to cover the entire purchase. They denied my loan. Despite the fact I have been saving triple...what the repayments would be consistently, in front on all my loans, never missed a repayment and a perfect credit score. I have applied for pre-approval for the land through 2 other banks and both have said there's no problem, but the fact is if i go through another bank i cant use my equity to avoid going over my LVR and would have to pay Lenders mortgage insurance which is a lot of money. So now, I am going through the lengthy process of refinancing and taking all my loans and accounts to another bank so I can use my equity and be looked after at a LOWER INTEREST RATE. Thank you suncorp!
Little did I know there are two apps. The one I used for fast osko payments was not fast but took longer than a day. Spoke to customer services, she looked up my transfer and my account and said ANZ should have received it immediately. Rubbish! Didn't know had to use other app. Neither did she.
Stay away from suncorp
Applied for a $10k secured car loan (25k car) with Suncorp, was appalled at how they treat customers. Person reviewing application refused to speak to me over phone when I called, kept sending emails asking for more documentation, would promise they didn’t need anything more and then we’d receive another email asking for more paperwork. Submitted in total more than 500 pages of financial documents. They asked why I visited a particular medical specialist, to explain why I was making purchases at certain shops and why our living costs were so lo...w??? I didn’t want to disclose private medical info (specialist visit) and they said that counts as withholding info (nothing wrong with me might I add, not sick)??? They asked if we were planning children. Seriously. This is a 10k loan over 2 years. Have to add my partner & I earn 6 figures each, have government job or been with company for 10 years, immaculate credit rating, never had credit cards or any other type of loan and one manageable mortgage with 0 dependents, 30k in savings and healthy share portfolio. Told a banking friend and he was horrified (you’re not allowed to ask applicants whether they plan to have kids he told me). This all took place over a week. Suncorp do not want your business, they view all people applying for loans as the dregs of society and will treat you as such. Went to another institution, half the documents, cash after 4 days was told by great customer service person that we’re every banks dream. Do not waste your time with Suncorp!
I'd give Suncorp 0 stars if this was possible
After depositing a large amount from a house sale, Suncorp removed my account from online banking and their app (internet banking showed that I have no money and no accounts with them). This was an extremely stressful situation as we needed the funds in this account for another purchase. I was given the run-around by their useless customer service team for several hours in what was a very stressful situation for me. Not one single person at Suncorp out of the 5 that I spoke to seemed to care that I could no longer see or access my money held with them.
Went into the greenslopes branch to get a new debit card and they accidentally cancelled another card to another account leaving me without a card for over a week meaning I had to go in branch every time I wanted some cash plus that card was linked to all my online debit payments. Total idiots.
Bad and getting worse
Customer for 10 years. The services were good, with good level of branches and easy to find ATM's. They have closed down nearly all branches, and ATM's are now hard to find. The service has gone, as you will spend 30 mins and longer holding on the phone, and the online banking is limited and hard to use. They advertise as "Queenslands Bank", yet the interstate banks leave them for dead with far more branches, ATM's and service. Sadcorp.
Refinance with Suncorp
I was refinancing with suncorp. It took me some efforts to make things rolling faster and I had to push Suncorp people to do the refinance faster (I refinanced at the end of December). At the end - I am happy for now.
when they are taking you money all happy and smiling BUT when they need to help you because you got hit by hail they will find so many excuses not to do it !!!!!!!!!!!!
They damaged my car but find so many excuses saying it was me damaging my car not a repairer......do NOT go with them with any kind of insurance honestly they are horrible
Give this bank a miss
Have been a customer for over 10 years. I'm appalled by the multiple phone calls one needs to make when trying to sort out a banking problem. Suncorps token app is useless and everytime we have tired to use it, we have been locked out of our account, necessitating having to contact them all over again. Staff often have an ageist attitude. If you are above the age of 50, suggest you go to another bank.
Worst Customer Service
On Sunday I called Suncorp to cancel my contents insurance. I was encouraged to transfer my CTP insurance over to receive a $50 shopping voucher. I was told by the general insurance division that by moving over the CTP insurance (which had already been renewed with another insurer), I would get the shopping voucher for doing nothing. I checked this fact a number of times as it just sounded too good to be true!
As it was explained to me, by moving over the CTP insurance, I would still have one policy with Suncorp and next year when my other insu...
Slow and goes nowhere!!!
It takes me TWO months to do the home loan transfer from Big 4 banks to Suncorp! Most of time wasted on case officer was on leave without a backup! After the 1st case officer came back, they decided to change another one and requested update documentation since time flies. Suncorp would like to see if my Financial situation changed after my application's wandering around in their office after one month!
Finally the loan settled!
However, I still cannot link the account onto online banking almost one month after settlement. And I repeat the same story as many times as I dialed in. The reference number were only provided untill I asked firmly! However, I've been told that there's no time frame for how long the issue would be fixed!
Constant calls regarding a late payment and questioned on personal questions why payment was late. Never again
Hey Suncorp, do us all a favour and upgrade your call center software so that when your overseas staff dial out, there isn't that horribly, scammy 5 second delay from when your customers pickup to when someone at the other end starts yelling hello? hello? Had an overseas call center (suncorp affiliated clearly) calling me for days on end chasing a late payment that I had genuinely forgotten about. The suncorp staff member then went on to question why my payment was late and if I'd be paying the card off in full..... I promptly replied the whole...reason I got the 12 months interest free card was so I don't have to pay it off in full... I fully believe the call centre staff clearly do not understand their customers or the products suncorp offer. Won't be using suncorp again.
Slow, would not go to this bank - car loan application
Once I had submitted all requested documents it took Suncorp two weeks to get back to me regarding my applicat. Their reply was a request for more documents for an account I don't even have? They also requested sooo much information, much more than I have ever been asked for by a bank. The whole application process was quite lengthy and complicated, even for someone like me with no existing debt, good employment history and income.
I ended up going through another bank and was approved no problem with the whole process taking under a week, well before I had even heard back from Suncorp.
Disappointing to provide so much of your personal information and time to a business for them to not take it seriously.
It takes 5-6 weeks for a home loan thru Suncorp. Made a phonecall to Commonwealth Bank. 1- 2 weeks. Why are we still waiting. Steve Johnston call me before I escalate this to media. By the way were we offered a reward for submitting this review. Should be. I did not want to give any stars but had to give one to post this review.
Update on review about not answering calls
Went to caloundra branch and they were very helpful. So even though I am still disappointed with the non answering of phone calls from the 1300 number and the fact that I had to drive a long way to a branch to get help, the caloundra branch did make time for us.
Will not answer phones
Needed to make appointment for personal banker. Called 1300 number and asked to be put through to 3 different branches in local area. Not one of them answered. 1300 person offered to send them an email which I have tried before and no-one calls you back. So only way to make an appointment is to go to a branch and make one for a couple of days out. Not great when you need to travel a fair distance to a branch or if you are elderly.
Update: Update on review about not answering calls
Went to caloundra branch and they were very helpful. So e...ven though I am still disappointed with the non answering of phone calls from the 1300 number and the fact that I had to drive a long way to a branch to get help, the caloundra branch did make time for us.
Time to shop around.
We have 2 homeloans, life insurance and home and contents ins with you... we have called three times for a mobile lender to visit us since you closed our branch - promised twice and that was 5 weeks ago. We have capacity but you obviously dont want anymore business. We have an appointment with a different bank next week. How disappointing.
Suncorp getting too big (for their boots)??
I've been with Suncorp for years, both banking & insurance. They are slowly becoming GRUBS like the other big banks. Branches closing, overseas call centres on weekends (no doubt full time before too long), more fees creeping in. Disappointing when I left The Commonwealth Bank years ago to escape their rubbish only for Suncrap to become the same!!!
I asked for a chargeback, as made transactions to scam website via PayPal. PayPal refused to help, so I asked Suncorp to step up. I got my refund and can not be happier...I am Suncorp client for a long time now and very happy with the customer protection policies...
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Questions & Answers
How do I transfer money from my Suncorp account to a Commonwealth bank account same day?
How longs does it take to receive money from suncorp to nab first time
Why has Suncorp closed most of its branches and the few that are left are located in busy crowded shopping centres that are hard to park at and very long wait times. Not everyone has the means to travel many suburbs away, walk a long distance and stand in a long queue just to do their banking?
Because they are slowly becoming GRUBS like the other big banks. Branches closing, overseas call centres on weekends (no doubt full time before too long), more fees creeping in. Disappointing when I left The Commonwealth Bank years ago to escape their rubbish only for Suncrap to become the same!!!
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