Suncorp

Be prepared for long wait times if you are calling customer service, mostly around 30 mins, not very ideal or pleasant.

The quality and product knowledge of the customer service reps are disappointing and you'd be lucky to have someone who can confidently help you with your queries and not confuse you more.

Recently I called them as my card couldn't be used to do cash out at EFTPOS terminals and the call dropped. Following weekend I couldn't use the card to make payments and my transaction were declined in supermarket checkout line.
Quite em...

bad customer service. Waited for more than 30 mins to talk to customer service but got disconnected after 5 mins by the customer service.

Terrible service applied for a refinance home loan though Lendi had a 90 day agreement for my fixed rate they kept resending back paper work and changed the settlement date by 2 days so l missed the 90 days and nobody could tell me from Lendi or Suncorp if they were going to honour the fixed rate until settlement happened l pulled out at the final hour because fixed rate could go from 4.19% to 6.09% and no answer

No balance amounts shown after transactions .hard to keep track of money .basic account management. Why is it not shown. Poor customer service.big hassle to change banks but will if not fixed soon

We have been with this bank before and they were good, something has changed and they are literally and blatantly trying to give you wrong information to benefit themselves. No helpful advice like they used to just there to money grab. Will be moving on and finding some other bank to deal with.

The Suncorp bank account was so bad I closed it and went elsewhere.
Transfers still took 2 business days to process when almost every other bank does it instantly.
I had multiple sub accounts opened to budget for rego, school fees, holidays etc. It just so happened that one of my transfers fell on a public holiday. Not only did my pay not go in on time, my main account bounced after trying to do 2 internal transfers. Suncorp charged me $20 dishonesty fees for my INTERNAL transfers! I called to explain the situation and the person I spoke to was rude and wouldn't give me my money back. THAT was the straw that broke the camels back, and I ceased using them. It was absolutely disgraceful!

After getting married, my partner and I took out a second home-loan under her new married name. Upon doing so, she could not link the service to her previous account (made sense)
Suncorp explained they need to do a merge of profiles. It’s been 2 months, and we have called them every other week, even though countless consultants lie about calling us back by the end of the week.
Shouldn’t be this hard for my partner to access our money.
Competitive rates, but not worth the hassle, and waste of time

My home has been insured with Suncorp for 18 months. Suncorp is very good at taking your premium, however when you need them they do not come through. The Claims Manager was impossible to communicate with, every time I phoned her, she was never available and she did not have message bank.

After being a loyal customer for many years. Suncorp sent me a letter saying they are going to close all my accounts, which will have a huge impact. Suncorp said the letter is a scam repeatedly and said to put the notice in the bin. Then later admitting to sending the letter, but stating they are still unaware from which department it came from. The customer service in Suncorp is the worst I have ever experienced .

I have had dealings with this bank for 35 years now that it's gone all tech that app is the biggest piece of rubbish b******* Frozen clunky..what ever you f****** morons..I am done with this bank..plenty of bad issues with ur updated apps.. you close Nerang ...you make quarterly profits that are obscene.. the stink is on on this company..

Suncorp does not pay flood claims. Good at spending money on advertising that it does though! Made my claim in February 2022 and despite receiving both verbal and email confirmation that Suncorp agreed that a claim should be paid this insurer will not pay for flood related damage caused by water entering a house from beneath the ground. Suncorp . The fair weather insurance company.

Been with this bank for about 5 years now, have 2 home loans with them, one for home and one for investment, both on variable the whole time, now dealing with face to face counter staff is fine, no problems there (although opening hours are pretty short).
I have found the interest rate on my home loans constantly increasing without any reason, now when looking on their Web site there is always a great rate to get new customers in but once in the rate never stayed the same as advertised. I did reach out and question this and it was reduced back...

Had dealings with the bank, on and off for perhaps 20 years and they were satisfactory. However, they have now tried to "tech" things up with giving little notice to customers and, what appears to be, little consideration of their customers, especially the older ones with little knowledge of, or care for, "tech".
Now I have a lot of money on deposit and can't access it except at the rate of $3,000.00 per day limit! From reviews I have heard their new App is having serious problems. In my case I tried, as the only way to access my funds, to download their new App. I downloaded the App but it would not function... at all. I was advised by Suncorp that probably my mobile phone (Samsung 8) was not compatible with the as as it may be too old.

Expect at least a 20 minute wait on hold if you experience any trouble on your banking accounts which you most definately will , also expect rude , abrupt unhelpfull and uncaring call handlers that will be unable and unwilling to resolve your query.

have problem after problem, land settlement day was told we will just have to let the settlement fall through if the seller doesn't agree to an extension, and what about our deposit and the risk of the seller sueing us???obviously suncorp does not care about that. Again when our loan was settled had to call up and ask them to stop automatic repayments when this was clearly requested with the final payment and closing of loan. They used to be a good bank to deal with 5 yrs ago but lately their quality of service has fallen through the floor. dif...