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8 month process to take a name off the title
It took 8 months to remove my brothers name off the title and take over the small loan that was left. Spoke to 10 different Suncorp employees over the saga . Everytime it was just sitting waiting to be progressed in someone's email box. If you want a loan quickly I don't recommend Suncorp. They are the most incompetent organisation I have ever felt with.
15 Years, extremely unreliable, over the last 15 years I do not have any customers service at all. When the Pandemic hit, all banks are willing to help the customers, but Suncorp without even look at my financial declined me immediately
They can take money away from your business account without your permission.
I have a business account with Suncorp. To be clear I did not lose anything at all, just to let everyone know it is very risky to bank with Suncorp.
I received a letter this morning informing me a $33 payment has been taken away, due to this is a payment by mistake. This was actually a payment by mistake, but the customer has agreed to retain it as store credit and we later issued a credit note since she will make a purchase anyway.
This happens to be the case that the customer suddenly changed her mind and somehow convinced her bank to retri...eve it back. What if it is not. Suncorp clearly has done nothing to communicate with us before taking the money away, just a letter after a week to inform you it is done. A customer could just say the same thing even after taken the goods, and Suncorp would refund them anyway. Honestly, this is the second most bizarre event from Suncorp. The first one is BSB and the Account number we received in the welcome letter is someone else's with our name on it. If you wish to open a business account or deposit large sums I will say definitely avoid this bank. I open this account because of the discounted gift card which is available everywhere. And god knows how much money I lost unknowingly.
WARNING: Lost my partner thousands of $$$
WARNING, PLEASE READ.
I am luckily not banking with Suncorp but my partner has been with Suncorp for years. They missed fraudulent activity and funds were stolen from his account.
They took no responsibility for the transactions they couldn't return, which they are legally required to do so.
Worst internet Banking and unsafe
20 years with Suncorp and I'm finally fed up with their dreadful online service. Their app is not secure and their latest change without the courtesy of at least 24 hours notice was a disgrace. Stuck mikes from home and I try to I log in only to find the app no longer works and I need to download their new app but not even an hours notice so I'm without funds. There are too many alternative banks and I do not recommend this bank. I've had too many odd occurrences and once logged in with the app and got someone else's account details. If I hadn't been honest I could gave cleaned out their account and the same could have happened to me. Do NOT trust Suncorp with your savings.
Best bank in Australia ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
110% reliable bank
It helped me when had other account in minutes
I never seen or never heard anything like this quick
I love the service
There is nothing like Suncorp bank ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
the wait is long and the service is non-existent
I called the one and only number you are given.
The process to go through the different options is soooo long. Why combine all your businesses (insurance, banking, etc...) under one number?
Then once i got through i had to wait 15 minutes in the queue, only to be told i was in the wrong department and had to be redirected to another depart - a further 15 minutes in the queue. That department told me i had to go back to the department that transferred me because they made a mistake in transferring to them.
So, they put me on hold again, bu...
The dodgiest bank ever
I refinance my car loan with them. It took about 5 months for my application to get approved. Every time I called to follow up, I had to be in a long queue for at least one hour to be answered! and the answers I received was always "wait for another few days!!!" And now that I need a document (simply a proof of payment) the from them, again, no one is there to answer the phone! and if by chance, after waiting for one hour someone pick up the phone, they say they never heard of proof of payment!!!!. So frustrated and disappointed! Can't wait for my fixed loan period to end to get out of this dodgy place.
Don't ever put an accommodation bond on your suncorp card
I have been with Suncorp for 40 years. I had my home loan, insurance and all bank accounts with them. Slowly I'm changing to other banks because their service is slow, insurance too expensive and I've had so many issues with them. The latest was the drama of putting an accommodation bond on my card. 3 weeks later after several emails and walk ins to the bank I was told the accommodation had to send Suncorp permission to give me my money back. The accommodation faxed them for me but after 2 more days of nothing I rang Suncorp and they said they ...didn't get the fax. So I asked the accommodation to fax again to the number given to me. The fax would not go through. So I had to ask the accommodation to email Suncorp. The accommodation place said they do 50+ bond returns a day and this has never happened before. The person from Suncorp told me the accommodation has to give Suncorp permission to return the money. That would have been good to know 3 weeks ago. After 3 emails, 2 walk ins to branches, 2 phone calls and numerous phone calls and emails to the accommodation who were trying their best to help I finally got my money. But strangely after telling me they needed permission from the accommodation they actually never received permission because they didn't receive any faxes so I wonder how they were suddenly able to return my money. Terrible service Suncorp. I think I will go elsewhere for my banking now as well.
Incompetent and rude bank
I've been banking with Suncorp for years and thought of them to be a decent bank well it turns out that was because I did not have to deal with them regarding any matter until recently. Insurance department is condescending and rude as is their branch staff. On top of that, their Visa dispute policies is atrocious while being utterly incompetent. They took almost 3 months to solve disputes and after they had completed the investigation they completely forgot to credit my account or even notify me they were done. So here I am just waiting for th...e money to come back in while they've marked it as complete on their end. Only when I rang them do they realise there has been an error which then they say I will need to wait further for them to investigate why this occurred. Just waiting for my money to be credited back and then I am definitely not banking with them ever again.
Very poor customer service
I have been with this bank (or predecessor) for over 40 years! No one answers the phone now!!! You cannot even call a branch!!! I called a Bank of Queensland branch and within 30 seconds someone had picked up the phone!!! After over an hour no one at Suncorp had picked up!!
Can't Explain The Fee Structure
Called Suncorp on Home Loan Discharge Fee. I asked what the $350 fee is made up of Government charges etc etc. Both people I spoke to were rude and abrubt and just kept saying it was highlighted in your original home loan docs you signed. Couldn't give an explanation of what this fee was made up of. Only because it is a fee plucked out of thin air I suppose.
Terrible company with their customer service
I’ve tried to contact Suncorp 6 times this week. Each time I waited on hold for a minimum of 40minutes!! It’s also clear by my experiences that the customers service officers either take terrible notes or just incompetent as I had to repeat myself five times & continued to receive conflicting information about my situation. I’m ready to take out both of my mortgages because of this awful customer service.
They make mistake and won't correct their errors
They do not listen or correct their errors. Three different stories for a payment increase on a fixed interest loan and payments.
No one could explain why? Easier to refinance elsewhere!
We changed to Suncorp from CBA and regret it. I've since booked an appointment with our broker to refinance. Firstly I wanted to bring my car loan from CBA to Suncorp and it was THE biggest headache. Didn't want to give me the new car rate for my new car, I would of had to refinance at the much higher personal loan rate - the car was only 12 months old and qualified for a new car loan but because it was a refinance they would of had to seek 'special permission' to give me that rate. Other things went on also and It was such a headache I ended...up just paying the CBA loan out with cash I had in the bank and didn't bother refinancing the car loan with Suncorp. Then one of our debit cards has gone missing - first person I spoke to wanted the card number.... I wasn't sure how to give her that since the card is missing, I only know the last 4 digits of the card. Said she couldn't help me as she needed the card number. So I called back and the second person couldn't do anything with the card as it is in my partners name. He has to call. I said he cant call for another 5 hours due to work so can you put a note on our account to say I tried to do something incase our money gets stolen via the card - nope she couldn't do that. WTH. My partner doesn't know any of our passwords, account numbers... anything. I'm going to have to text them all too him so he can call them to sort out the card. I cant even log in to his internet banking and sort the card out - it can only be done via the app.... which he has locked himself out of. CBA app and internet banking is amazing, we've always had pre-approved finance sitting there, nothing was ever too much trouble where Suncorp everything just seems sooooooo difficult and so many phone calls to sort anything out.
Questions & Answers
Not a question but comment. Last two times I've been into the Pacific Fair Branch, Gold Coast I've been pleasantly surprised by the friendly, efficient service from tellers. Thanks.
How do I transfer money from my Suncorp account to a Commonwealth bank account same day?
If you transfer early in the morning it may be in your Commbank by the late evening, but there are no guarantees, and it also depends on the amount too, if it is a large amount it will take over night (just not on the weekends).
Have you thought of asking them rather than the public?
Get an answer from our members and Suncorp representatives
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