Suncorp

I spoke to a [Name Removed] on the phone as I was having an issue with the 'secure token app' trying to make a transfer. He was unhelpful and just hung up on me after telling me to delete and re download the app. Very poor customer service

Why do Suncorp have an offshore team who can't help you? They just waste your time asking a lot of questions then have to transfer you. Then you get a recording stating that you need to call before 1.00pm. Why doesn't Suncorp employ more people so that third parties vehicles, damages by Suncorp customers can get their car fixed - and why do claims finish at 1.00pm? This is ridiculous. Show details

Seriously, counting the days until my term deposit matures so I can close all my accounts. What are u doing Suncorp… The new My Card has broken me.. 12 hours on hold and still haven’t spoken to anyone. Hopefully everyone will close their accounts… care factor ZERO… profits … BILLIONS. Shame on you … Show details

Honestly, worst bank ever! Firstly they sold me as a credit card customer to another bank and did not even care to check with us prior. Then they couldn’t tell us if our direct debit to pay the account before interest is applied each month would… Read more

still work. In fact they knew nothing about it and told us to contact the bank they sold us to (who also didn’t know). Then I needed to transfer 20k and called them to ask how. They said I could temporarily increase my daily limit and transfer it automatically via pay id- first lie! I told them I’d transfer it the next day as that’s when I’m picking up the item. I did this and then they put a 24 hour hold on it. I called them and they said it would be ok, if I wait until the evening and call back they can push the transaction through- lie number 2. I confirmed the time of the call, but when I called at that time (while standing at the property of the item being purchased) they said get could not push It through and they just don’t do that. They refused to let me talk to a supervisor. I then asked to make a complaint and was put on hold to “put me through to someone” - lie number 3. They then took me off hold after 20 minutes and said “complaint made”. I asked why I wasn’t put through and they said they did the complaint for me. I asked what the complaint said, and barely got an answer. I asked what will happen next and they said nothing. Nobody will call me back and no changes will be made to their processes or desire to continually lie to customers. I asked what the point of making a complaint is, and they said nothing. The 20 mins on hold was just my punishment for not being happy about their constant lies and terrible customer service. I’m waiting for a term deposit to mature in a few weeks and then we’ll cancel all accounts

As a longtime customer I've finally had enough. Locked out of accessing account. Go into branch with documentation that they already had when account first opened. Transferred to another bank & wonder why I didn't wake up sooner. Show details

I recently visited your Capalaba branch and was very disappointed with the service I received. There was only one teller available, resulting in a line out the door. To save time, I attempted to make a deposit at the ATM. While the first set of… Read more

deposits processed successfully, the second set became stuck, and the machine issued a receipt stating that a teller was not available. After waiting in line for approximately 30 minutes, I was informed that it could take up to 45 days to resolve this issue. This is completely unacceptable. I understand that errors can occur, but the lack of support and long wait times for assistance reflect very poorly on the bank’s customer service. I hope this matter is resolved quickly and that steps are taken to improve service at this branch.

Absolute [Content Removed] service

New account new card.Dont do online anything.Able to use card at 4 major bank ATMs & eftpos so is good.A low use no fees pensioner account only..Very good so far Show details

I have been with Suncorp for over fifteen years. They have always given marvellous service, online and in the branch. The online banking website is very efficient and simple to navigate. I have both the Suncorp mobile app and the security app - both very streamlined, easy to use. They have an account that doesn’t have foreign currency fees! I have… Read more

been to their branches occasionally and the service was prompt and so helpful. Their security is excellent and they spot breaches very fast. I can’t fault them.

The website let me sign up in minutes, very fast making my account on the spot and having my card already on the way. Compared to some banks where when I signed up I had to wait for emails for my banking details which never came even a week later. I also had to call support and they were easy going and Australian. Show details

Worst experience I’ve ever had with a bank - again. Our unincorporated association banked with Suncorp from long before I became the treasurer. Since taking the role, a few interactions with Suncorp Bank have now ranked as the absolute worst I have ever experienced with any bank. First one was we had a user on boarded to approve payments, but… Read more

Suncorp couldn’t set up an APCA ID so they could approve batch payments, because it turned out the person had an account 15-20 years ago, and Suncorp had created a new one, and the system couldn’t reconcile the two, or combine them, or get rid of the old one. So the system was just confused and wouldn’t work for them. Over two days on the phone and in the branch, they couldn’t get their system to work.

Then they put a hold on our accounts randomly with no warning, saying they needed more documentation about our organisation. But this was all info and documents we had already provided in the past! We provided it once, block removed, then a few months later they have done it again! Are they just losing it? There must be major problems with their internal systems.

Tried calling them multiple times, the system says it has registered a callback, but they just don’t call back. Takes days to get responses to our emails.

Awful customer support, the worst bank I have ever had the misfortune of using. We are switching banks. Never bank with Suncorp.

After hours on the phone with Suncorp it took them over a month to confirm that an email I received was not a scam. They also threatened to block access to accounts without any explanation. Customer service is non-existant.

Zero stars. In my experience, USELESS insurance.I found dealing with Suncorp insurance an absolute nightmare.Their claims department is horrible to deal with, even for not-at-fault claims. Call centres are slow with long wait times and poor customer service.Also high insurance premiums to get any decent coverage. I will be AVOIDING Suncorp insurance and their many other insurance brands in future.

What a god awful experience that was trying to explain that I had grossly over insured my home using the real estate market value instead of the replacement value. My mistake...I owned it...I didnt want a refund or any special consideration, I just wanted to renew my policy, insuring the home for the correct value ($250,000 less that originally… Read more

insured for!!). There was absolutely ZERO comprehension from the 2 CSOs I spoke to. "oh no...we cant insure it for that amount (the proper one)...you would be under insuring...... I step by step explained my error and pointed out I would not be under insuring as I had been grossly over insuring.... nope...still no understandee...... CYA Suncorp

Suncorp has low process credibility and zero manners when it comes to settling insurance claims. My son was involved in a minor car accident with a Suncorp client in a vehicle registered and insured by my wife. He swapped details and Suncorp was in contact by letter advising what the bill was and for us to contact our insurer. Suncorp provided no… Read more

details of the insurance quotes or process they used to arrive at the damage claim. The claim was just above our excess payment so we decided to make a direct payment to Suncorp one day before the bill was due. A week before the payment was due we received a final demand letter from Suncorp. It is now two weeks after we have paid the claim and we have received no formal notification from Suncorp acknowledging our payment.

I have finally had enough. the first time I was locked out of accessing my account and it took 3 business days and many hours of my time to get it back. Today a legitimate transfer was blocked. Will be transferring to another bank & wonder why I didn't wake up sooner. Show details

I would give no stars if if could. Suncorp Bank used to be a fantastic organisation. Since being bought out by ANZ they have gone to the dogs. My business accounts have been locked and it has been torturous to try to resolve this. Customer Service is incompetent - they advise that they have all the information they need and then don't action any… Read more

further, but don't tell you that they still need information so you believe that the account is being unlocked. I have wasted about 10 hours trying to resolve and still not done. This is all for business information documents that they already should have on file. So frustrating.

Don't waste your time. We have banked with them for over 20 years, and we have finally reached breaking point. Their business banking division is utterly incompetent. Our accounts have been randomly locked, demanding identification documents they already hold on file. We were then told that ASIC had the wrong information on their side. After I had… Read more

to contact ASIC directly, they confirmed all records are accurate and that the fault lies entirely with Suncorp, which only reinforced what I already knew. The constant misinformation, disruption, and sheer waste of time have been exhausting. We have had enough and are making arrangements to move our business banking elsewhere

Business Banking - Beware, slow, painful, random holds placed while asking to reidetify your documents for their own internal audit. when asked what happen with the original trust docs and identification no answer ever given, they have done this 3 times already, you ring up and now one knows what's going on. do not waste your time with these guys.

Frozen out of business bank account for 2 weeks now. Provided documentation as required over a week ago. Multiple phone calls and branch visits with no results to date. Cannot receive money, cannot pay suppliers, direct debits bouncing. Branch staff try to help but it seems they lack support as well. We have no idea when we will be access our… Read more

money. Customer/s must have supplied all the relevant documents and must be “Know Your Customer” compliant. Well we were when we opened the account 20 years ago. Making arrangements to go elsewhere.

This is one of the most difficult sites to use! Every time I use the online app it is so hard to navigate. Im constantly being asked for the same information and still can’t login. Have had the account for 50 years but since it went online it’s a nightmare!!!! Show details

Dealing with Suncorp Bank (Metropolitan Building Society) for over 50 Years. Started Receiving letters in June 2025 about Account verification, sent them all back As well as about 6 phone calls to them to Quell their fears that I was not Money Laundering. In the End visited the Branch, said problem was all sorted. 2 Days later another letter.… Read more

(Account now Suspended Nothing in Nothing out) In the End complained directly Via Email with threats To go to AFCA. Eventually got someone to call me and She finally sorted it out. Still took another 48 hours to Release account. Time spent Dealing with this about 10 hours, Stress Unmeasurable. Next we are now going with the same Dilemma with My Wife's business account.

This bank has done nothing but get worse. They have a minimum internal transfer amount, the apps new terms and conditions require it to access your calls, what does suncorp need access to my phone logs for? That is shady AF.

I agree with everything previous reviewers are reporting. I can not express how dissatisfied I am with Suncorp Banking both branch and online. Our business account has been frozen due to “get to know your customer” policy! We have been with this bank/building society for 40years - if they don’t know us by now they never will and pretty soon, once… Read more

we have access to our account again, they won’t need to know us!!! If this is a result of the ANZ takeover it would not surprise me.. A 1 star review is being very generous.