Constant calls regarding a late payment and questioned on personal questions why payment was late. Never again
Hey Suncorp, do us all a favour and upgrade your call center software so that when your overseas staff dial out, there isn't that horribly, scammy 5 second delay from when your customers pickup to when someone at the other end starts yelling hello? hello? Had an overseas call center (suncorp affiliated clearly) calling me for days on end chasing a late payment that I had genuinely forgotten about. The suncorp staff member then went on to question why my payment was late and if I'd be paying the card off in full..... I promptly replied the whole...reason I got the 12 months interest free card was so I don't have to pay it off in full... I fully believe the call centre staff clearly do not understand their customers or the products suncorp offer. Won't be using suncorp again.
Slow, would not go to this bank - car loan application
Once I had submitted all requested documents it took Suncorp two weeks to get back to me regarding my applicat. Their reply was a request for more documents for an account I don't even have? They also requested sooo much information, much more than I have ever been asked for by a bank. The whole application process was quite lengthy and complicated, even for someone like me with no existing debt, good employment history and income.
I ended up going through another bank and was approved no problem with the whole process taking under a week, well before I had even heard back from Suncorp.
Disappointing to provide so much of your personal information and time to a business for them to not take it seriously.
It takes 5-6 weeks for a home loan thru Suncorp. Made a phonecall to Commonwealth Bank. 1- 2 weeks. Why are we still waiting. Steve Johnston call me before I escalate this to media. By the way were we offered a reward for submitting this review. Should be. I did not want to give any stars but had to give one to post this review.
Update on review about not answering calls
Went to caloundra branch and they were very helpful. So even though I am still disappointed with the non answering of phone calls from the 1300 number and the fact that I had to drive a long way to a branch to get help, the caloundra branch did make time for us.
Will not answer phones
Needed to make appointment for personal banker. Called 1300 number and asked to be put through to 3 different branches in local area. Not one of them answered. 1300 person offered to send them an email which I have tried before and no-one calls you back. So only way to make an appointment is to go to a branch and make one for a couple of days out. Not great when you need to travel a fair distance to a branch or if you are elderly.
Update: Update on review about not answering calls
Went to caloundra branch and they were very helpful. So e...ven though I am still disappointed with the non answering of phone calls from the 1300 number and the fact that I had to drive a long way to a branch to get help, the caloundra branch did make time for us.
Time to shop around.
We have 2 homeloans, life insurance and home and contents ins with you... we have called three times for a mobile lender to visit us since you closed our branch - promised twice and that was 5 weeks ago. We have capacity but you obviously dont want anymore business. We have an appointment with a different bank next week. How disappointing.
Suncorp getting too big (for their boots)??
I've been with Suncorp for years, both banking & insurance. They are slowly becoming GRUBS like the other big banks. Branches closing, overseas call centres on weekends (no doubt full time before too long), more fees creeping in. Disappointing when I left The Commonwealth Bank years ago to escape their rubbish only for Suncrap to become the same!!!
I asked for a chargeback, as made transactions to scam website via PayPal. PayPal refused to help, so I asked Suncorp to step up. I got my refund and can not be happier...I am Suncorp client for a long time now and very happy with the customer protection policies...
Suncorp must close down pay out and get out of this business 297 Negative reviews is like Ebola. Plague.
Accurate facts I tried 15 calls so far. The Answer machine says they are trying to phone me. Then it hangs up landline number in their OFFICE> so how do you contact them. Manager leaves another similar message and never rings back. They still block my accounts being viewed until I go into the CITY.
The ONLY STORE not a bank anymore? a STORE.
as a disabled person with damaged leg this is not easy...
In UK when they stuff up they compensate you with payments to show their goodwill. Need it here BADLY.
297 clients might feel a bit better
Terrible Worst Bank Ever But For So Many Reasons
11 phonecalIs. I did what they asked me but like drawing blood out of a stone. I wanted to put a large amount of money INTO the bank to invest. Seems the only competent person in Adelaide branch is [name removed]..
The rest say do this ... or do not know what you should do ... as have not been trained to process a bank transfer. etc etc stress induced by these clowns. They are unable to accept money into a new account and then let you see if the money has been correctly transferred. Hopeless. Ask me to verify ID and then change track after I have wasted 4 hours of my time. They can all resign and help the banking industry. Rude and in my humble opinion a bunch of incompetents.
Waste of time
My partner decide to get finance through Suncorp on the basis of low interest rate. She had pre approval and wait the Max of 7 days, being in contact daily. On the 8th day she was told I would have to be in the loan also as she hadn't earnt enough that year. My partner was on maternity leave until 5 months ago and they could clearly see that in the bank statements. We both earn good money so it was entirely based on that alone.
We could have even accepted that answer had they not wasted our time in waiting and with all the calls and emails.
Home Loan Application - Very Poor, and not accurate
We applied for a Suncorp home loan through a broker, Suncorp held our application for literally 3 weeks. Always asking for more information, every few days. We eventually said we wanted an answer by C.O.B and we got denied. Very miss leading as we had enough capital and enough to service the loan but apparently not by Suncorps words. Even know that we have had home loans in the past. I will take my business elsewhere and spreading the word about the appalling process that has been taken place. The funny thing is my sister is with Suncorp as well and literally the other day she was talking about refinancing, I guess I will be advising her of other options that are more competitive.
Their quality of service is very low, disgusting really. I have been sitting for an hour or more to be served and 4 people have gone past me. No one even noticed me or no one approached me and tried and help. My experience with this bank is dissapointing.
Home loan application
Worst bank ever. Wanted to refinance as suncorp had a better rate. Was declined because I was told that I needed to earn as much as I was borrowing. Applied for an 150k loan. Was told. I needed to earn 150k. Though I was had an combined income at the time of 138k. What an joke. I recommend to stay away from Suncorp. Was glad I was declined then because if you can get the application right. Who knows what else wou'd have been stuffed up.
Slow customer service .no answer
Every time I call customer service, I have to wait up to an hour...never gets any better. It's a really bad service..not worth being part of a bank like this.
Terrible systems and Oversight at every level
Gave them 2 x stars as the rates were decent and getting everything set up in the first place with them was a good experience... from then on it has been shocking.
I've had a home loan with Suncorp for just over a year, so far they have made THREE mistakes mischarging me hundreds of dollar by "system glitch". 2 x of those times it was resolved and they paid me back for their oversight but after hours wasted having to go into the branch or deal with them over the phone. It's not the third time I have been overcharged and it's for overpaying the...max rate on my loan, even though I haven't transferred a cent over EVER. To resolve this third time, i cannot get through over the phone, it just disconnects after 15 minutes on hold. The customer service is also terrible, I need to verify over the phone multiple times during the same call and twice I've been disconnected due to "Office Hours being closed, please try back" even though it's the middle of the day and i have been speaking with them already. Rates with Suncorp may be cheaper, but not worth it in the long run, their systems and frequent oversight is ridiculous and needs to be sorted at a high level.
Their ad claims to understand Queenslanders. I call bs on this I have never been treated so badly. I have been passed around like the Suncorp Bong from person to person.
November 1st 2019 Update: Worst company to deal with
Will do anything to get out of a claim. Spent 6 months getting passed around to different people to be told they have lost all previous documents. Have been a loyal customer for over 23 years. Happy to leave took home and contents and three cars to another company they didn't even care.
SHOCKING CLIENT SERVICE
After 4 weeks from first contact Suncorp Bank about a simple Refinancing I am disgusted with their terrible client service. Started with a mobile lender - they were rude so asked for another one and they were hopeless. Suncorp is great at saying they will ‘call’ or investigate. It does not happen. 30+ years as customer, simple no brains add on to loan and it’s just too much at Suncorp. All approved etc but just cannot get paperwork completed. Perhaps offer less “2k new customer bonus schemes” as it’s obvious you don’t have the resources to mana...ge your existing customer base. I did my calcs and I save that 2k each and every year with different lender. Btw I called the complaints dept, the irony it goes straight to automated message ‘we cannot take your call’. In the end it was just too much hard work to stay as a customer at Suncorp. Good news the whole debacle resulted in finding a better rate, less fees and so far same day responses. Moved insurances awhile ago, they simply cannot compete.
AVOID, Horrendous Customer Service
I have been with Suncorp for over 25 years when it was Metway. Due to constantly mucking up our loans, bank accounts, insurance etc we finally left, leaving all but 1 loan with them as it was more costly to move it. We were making a minor change to it Monday, its still not done, the promised call back has not occurred. During this time we got a call trying to flog products, that person said they would fix it straight away and email to confirm. Nope, not done, of course. They have a massive ongoing cultural issue with many many CEOs and no focus on customers at all. Old customers mean nothing. No loyalty. It never changes.
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Questions & Answers
How do I transfer money from my Suncorp account to a Commonwealth bank account same day?
How longs does it take to receive money from suncorp to nab first time
Why has Suncorp closed most of its branches and the few that are left are located in busy crowded shopping centres that are hard to park at and very long wait times. Not everyone has the means to travel many suburbs away, walk a long distance and stand in a long queue just to do their banking?
Because they are slowly becoming GRUBS like the other big banks. Branches closing, overseas call centres on weekends (no doubt full time before too long), more fees creeping in. Disappointing when I left The Commonwealth Bank years ago to escape their rubbish only for Suncrap to become the same!!!
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