Call centers just hang up on you!
I was not abusive in any way. I called for the 3 time about an unfixed problem and the call center just hung up as did complaints. With complaints I didn't even get to say a word.
Accusations without knowing the truth
Was accused of fraud when transferring money to a person that I had bought something from. Apparently coming from. Suncorp fraud department any purchase online is fraud like really that is what I was told on the 14/11/2020
What a joke now I remember why I left 20 years ago stupid me for going back
Cant wait to see the back of this organisation
I don't have a positive word to say about this bank. NO positive customer experience, uncompetitive rates, uncompetitive fees and boring customer user experience that date back to early 2000. I have been attempting to leave this bank with a refinance on my mortgage however consistently being held up by the unwarranted slow processes they partake internally. Further to the frustration, after 38mins on hold at 1 pm in the afternoon is unacceptable in this day and age. I and nor should others need to put off this level of disregard. Please find other options, Suncorp is no way a good option for anybodys financial requirements.
Don’t waste your time, look elsewhere.
Talked with suncorp mobile home lender over a period of 6 months, provided financials, had positive feedback and assurance that a loan would be forthcoming, and with a very low LVR (25-30%) pre approval was not even necessary.
After nearly a year of searching I found a property and signed a contract, forwarded to suncorp with latest financials. Lender called same day and assured me that everything looked good, rubber stamp job.
3 weeks to unconditional.
Week 1 - nothing. I called multiple times, messaged, emailed - no response
Week 2 - nothi...
Pretty annoying bank to deal with
After looking at some different Banks for my business I settled on Suncorp due to their pricing. However they seem to make things really difficult for you to conduct business with them. all their processes and policies of very manually driven they don't allow flexibility and seem to make opening additional accounts or chat making changes to your existing account and absolute nightmare. simple things like ordering an extra card for one of the other directors was extremely difficult and couldn't be done. even opening a second account is a nightmare they want you to go through the whole application process for a standard business account when they already have all your details. If you want ease of banking this is one to avoid.
Suncorp - Incompetent, unreliable, disloyal absolutely useless!
Had used Suncorp for a business account for many years. Suncorp’s policies and systems have led to me encountering incompetence & infuriating, costly mistakes. Suncorp overall is Absolutely unreliable, with systems so convoluted to the point where Suncorp employees have no idea what’s going on. Most Suncorp employees delivered polite & genuine customer service but these individuals were let down by their employer. Suncorp & their Lawyers (FMS) stuffed us around in an important property deal through absolute neglect & incompetence. Online bankin...g software is NOT user friendly in fact it’s infuriating to use. Suncorp showed no loyalty to our long term and unblemished record as customers. My last dealings with Suncorp Have been so diabolical, Suncorp is a big bank that has no regard for its customer and no apology for their mistakes. I warn anyone against using Suncorp don’t risk it, plenty of other banks to use, they will all rob you just the same, most likely stuff you round as well but Suncorp takes the cake in their ability to leave you feeling violated, despondent & cursing the banking system we suffer like the fools that we are. I would have loved to have used more colourful language in my review of these muppets.
Great if you like waiting on the phone
Opened an account and wanted to link another but the website did not work. Rang customer service, at least that's what they call it, and waited 30 minutes before getting connected. The person asked me some questions then said to create a particular word to connect to your account for security. After all this the person could not help me further as the team were closed. Rang again on Monday, waited 20 minutes, he asked me questions, I said what about the security word. He replied we still have to ask the security questions. Tried to open more ac...counts after logging in, said they have a technical error and could not do it. Again rang them, an hour on the phone to sort this out. I also opened a business account but could not link it another call and 30 minutes later it was linked. Really, the website is dated and does not work. Their customer service takes a long time to answer and disconnects mid call. Lucky they offer no fees otherwise RUN.
The worst bank I've ever used
Don't be fooled by the handy features this bank has for its banking, they are the worst bank I have come across. Their entire system is designed around charging you as many fees as possible, even to the point that they take outgoing payments before incoming payments that are all scheduled on the SAME day just so they can charge you an overdrawn fee. This bank feels like those old scams that would sneak charges onto your phone bill. I would highly recommend ANY other bank before Suncorp.
After attempting calling them many times one day without anyone answering, I filed a complaint regarding them not paying my bonus interest for two months. They wrote to me weeks later saying they would look into the complaint. Finally, a month after my initial attempts to call, someone from Suncorp called me with 7 minutes of rabble, never asking me one question relating to my complaint, rudely interrupting me whenever I spoke, end result, nothing. Their call to me was a waste of time as they are still looking into the matter. I am taking my money out and investing elsewhere, strongly suggest all do the same, better yet don't go there.
Don't take Home Loan with these guys
16 years, mostly reliable - until your DD is stopped. Then the bank uses your advanced payments to benefit themselves and notifies you 6 months later that your account is now in arrears. Then refuses to make up for any interest reduction you have accrued on you loan. Completely negates the logic about making higher payments to reduce loan term and daily interest. What a joke!
0 star customer care
Went in to do some banking with my home loan and was told the process would take 3-4 weeks, it has been 4 months now and still waiting for it all to be finalised. Been thrown around with multiple bankers and departments. Spent hours on the phone to get no where. No responses through email. Documents sent by mail to wrong address even though I told them it was urgent and I could come into the branch straight away or sign and email. The long process has ruined a lot of financial opportunities for me and has shown me Suncorp have no care for people. Appalling.
I start applications online for car loan ,they make me many silly questions about my expenses.. if I buy shoe's, if I buy nappies for my baby and how many of this!!! ,if I buy panadol for my baby ,if buy clothes and how many times ,and many ,many other idiots questions!!!And finally they no give me the loan!!The worst ever!!!
Worse bank I ever dealt with. Only changed to Suncorp because the interest rate at the time was good. But from day 1 they constantly make mistakes. As soon as the fixed rate term expires I'm out.
Long wait on the phone
I've been with Suncorp for many years and so far found them not bad. But lately it's a problem to get somebody on the phone, 30 Minutes waiting time today, that's unacceptable. Put on more staff please, you're making enough money!!!!
Worst bank ever i rather a scammer hold my money
After 10 years of problem im now moving to another bank the can't do anything right I'm closing my suncorp down not worth the time higher fee for what slower transactions and never trust then depositing cheques been waiting 10 day and its a suncorp cheque with so many calls and they keep telling me there's no cheque what a joke
Useless card services and transfers
The same card I always use on my Lotterywest account to deposit funds has suddenly been getting declined. A call to Suncorp was useless, they said they knew about the issue. Hasn’t been fixed for over a month now.
Also the snail pace speed of bank transfers is ridiculous, I get paid monthly, if it goes in on a Friday night I can forget about seeing it until late Monday. My westpac account by comparison is almost instant transfers.
Slowest of Transfer times
I deal with bank transfer on a daily basis. When I am getting paid by a customer who uses Suncorp, I almost request cash from them instead. Purely on the basis that they hold money longer than what is required, that is a fact. When they say payments take 2-3 days. They really mean it. Plus walking in their branch in Caloundra is an absolute joke. You have 1 person standing behind a desk, with 30 people in 1 single line in front of her.
Hopeless bank to bank transfers toooo SLOW
Wish I could give a zero star rating ! Why is it that each & every time I nave someone transfer me money as a payment does it take so damn long for Suncorp to release the funds. No excuse in this modern age of automatic electronic transfer systems. Even the small building societies transfers in less than 40 minutes so why cant useless Suncorp :( Thank goodness I'm with CBA
I got the crappiest customer service nothing was resolved got no apologies From the branch manager, I got misleading information, I had call up 4x/5x to put complaints in even that didn’t resolved, SUNCORP BANK is the worst bank in Australia SUNCORP METWAY cant be never trusted to look after their customers and the Westfield warringah mall branch Brookvale gave nothing but problems in their closing times. I will never trust Suncorp Metway again and will never be with ever again or open account with bank or branch in my life clearly Suncorp hasn...’t changed since the last time I was with them on the Gold Coast QLD this deserves 1 ⭐️ on google reviews. Never will recommend Suncorp metway to friends or family. They pride them selves on good customer service and 3 yrs bank of the yr what fat load of crap!!!!
- Verified customer
I am really happy with my construction loan, thanks
I am really happy with the mortgage. One of the best available rates for construction loan with offset account. Really zero fees plus $2000 cash bonus which was really helpful. I also recently changed my mortgage to interest only with again zero fee with the same rate.
I would specifically like to send my gratitude to progress fund team for processing the payments to my builder super fast.
Thanks guys and keep up the good work!
Questions & Answers
Not a question but comment. Last two times I've been into the Pacific Fair Branch, Gold Coast I've been pleasantly surprised by the friendly, efficient service from tellers. Thanks.
How do I transfer money from my Suncorp account to a Commonwealth bank account same day?
How longs does it take to receive money from suncorp to nab first time
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