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Suncorp
1.4 from 419 reviews · View Statistics

Reviews

  • Transparency
    1.6 (134)
  • Customer Service
    1.5 (149)
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DLR

DLRSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Suncorp has lost its way in providing customer service

published
Transparency
Customer Service
Incentivised ReviewNo
TopicGeneral Transactions
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Rachel

RachelGreater Melbourne (Inner), VIC

They are quite terrible

published

Insurance is expensive compared to others. Claims team provided conflicting advice and were rude at times. Compliants teams were unhelpful and obviously working for company and not the customer. Vote with your money and leave.

Transparency
Customer Service
Incentivised ReviewNo
Tam

TamSouth East Queensland, QLD

Their ‘guaranteed’ is all lies

published

I’ve been with this bank for 15 years. The most unreliable bank ever. I wanted to transfer some funds from my account and had to go through the process 3 times before they actually processed it even though they ‘guaranteed’ me and said it was ‘definitely’ going to happen. Don’t work at a bank if you’re not actually going to do your job!!

Transparency
Customer Service
Incentivised ReviewNo
TopicGeneral Transactions
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Disappointed

DisappointedHobart, TAS

can't wait to leave suncorp

published

Website is terrible, online banking system terrible, call center terrible (After being on hold for over 20 minutes the call would just cut out). They can't seem to fix simple problems - I cannot link my loan to my accounts and I have been calling and emailing and no one seems to know what's going on. Someone at one point said they'd fixed the problem but hadn't. Very frustrating and shouldn't be such a huge issue. Have had problems at every step.

Transparency
Customer Service
Incentivised ReviewNo
TopicNew Account
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Jikson

Jikson

  • 2 reviews

Worst Banker in Australia

published

Highest interest rates. Terrible customer care service. They hang up on me 3 times after it took 2 hrs to get connected to their service team. Please do not bank with them.

Transparency
Customer Service
Incentivised ReviewNo
TopicGeneral Transactions
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Sasha  B.

Sasha B.Richmond-Tweed, NSW

Fools

published

Opened a business premium account. Nothing premium about it. Lost the first bank card. Slow delivery. Problems at every step. They could not even put my book keeper on to read only the account. Pathetic.

Transparency
Customer Service
Incentivised ReviewNo
TopicBusiness Banking and New Account
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Phil

Phil

  • 5 reviews
  • 1 like

Internet banking system belongs in the 1990s

published
Incentivised ReviewNo

Bad customer service

published

I have been a good customer for 3 years this time. Have 4 accounts some small businesses applied for a Business loan they don’t answer your phone calls been stuffed around for a week. Now been told have to wait up to 2 weeks for another approval. You don’t no how to provide customer service !!!

Transparency
Customer Service
Incentivised ReviewNo
TopicLoan Application
See all answers
Sharyn

SharynSouth East Queensland, QLD

  • 3 reviews
  • 5 likes

Never use Suncorp for car insurance

published

They told me if my car spun 3 times in the air they would never write my car off because I have new for old in my policy. I would never recommend Suncorp to anyone.

Incentivised ReviewNo
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harbour-bay

harbour-bay

  • 3 reviews

Awful service and strange conditions

published
Transparency
Customer Service
Incentivised ReviewNo
TopicLoan Application
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monamS

monamSSouth East Queensland, QLD

Borrowing additional funds

published

We applied to borrowed additional funds on our home loan for Reno’s, the bank approved the application and we sent emails after emails to access the money, no one replied, when we tried to call the bank I have on hold for 1-2 hours and still no one answers.

Transparency
Customer Service
Incentivised ReviewNo
TopicLoan Application
See all answers
Justin R.

Justin R.Greater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 4 likes

Absolutely Horrendous

published

Have been a customer since 1995 and have had all products over that time including multiple compnay accounts. Over the years the service and product offering progressively got worse to the point of insanely impossible. Call centre staff simply had no idea and on top of that were incredibly rude and unwilling to assist in way. When complaints were raised nobody would respond. It is by far the worst service provided here is Australia to date including that of the other banks and telecommunications companies who oddly enough are improving. There has been a clear change at the top and it is festering down. Stay away from this bank whatever you as the other comments and score suggests.

Transparency
Customer Service
Incentivised ReviewNo
TopicBusiness Banking and General Transactions
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Extremely bad customer service

published
Transparency
Customer Service
Incentivised ReviewNo
TopicLoan Application
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Greig

GreigSouth East Queensland, QLD

Atm deposit

published

Had issue with atm deposit.was sorted the next day.was very happy with outcome.atm shut down during deposit.money didnt clear.they checked atm next day and put money back into my account

Transparency
Customer Service
Incentivised ReviewNo
TopicATM Experience
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Two months to get a debit card

published

I requested debit cards (attached to our home loan) on the 5th of November 2020 and they have not arrived. I have since made contact three times being told ‘they have been sent today’ each time from late November to just before Christmas which makes no sense.
We have been transferring money back to Westpac for two months now as we don’t have a card with you, only Westpac.
It is becoming a joke with us being lied to every time I call with ‘they were sent today’ when they would have arrived by now if that was the case - Aus Post are not this slow.
I have made contact again through Facebook only to be told I will be contacted in 5 days which is small in the scheme of this issue but not good enough if you ask me.

Transparency
Customer Service
Incentivised ReviewNo
TopicGeneral Transactions and New Account
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Matt Tayto T.

Matt Tayto T.South East Queensland, QLD

Was a happy customer, now getting very over suncorp

published

I have been with suncorp for nearly 3 years and have gone from a happy customer to now having plans to switch banks. The customer service can be great or absolutely terrible. I have been hung up on and everything inbetween. Not impressed and will be telling others to choose from an actual big bank

Transparency
Customer Service
Incentivised ReviewNo
TopicGeneral Transactions
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Horrible Customer Sevice

published

Have been banking clients with several OZ banks, among which Suncorp is the worst!!!
Especially its Horrible Customer Sevice.
Zero chance to get help or even get through to speak to any consultant that is really helpful.

Recently, having trouble with my global payment.
Made three complaints online. Each time in the same circle: Complaint online -> got email reply and asked to Call our Banking Centre on 13 11 55 or 07 3362 1724, 8am – 6pm Monday to Friday Qld time -> transferred to the so-called Global Payment team -> got instantly hanged up or asked to call 13 11 55 agains to seek any solution.

Transparency
Customer Service
Incentivised ReviewNo
TopicGeneral Transactions
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Liz Piscopo

Liz PiscopoSouth East Queensland, QLD

  • 2 reviews

Goodbye suncorp

published

You go ahead make your shareholders happy, but remember you cannot do that if your customers leave you. Bad customer service from overseas, rude cust. service when connected to an Aussie operater

Transparency
Customer Service
Incentivised ReviewNo
TopicGeneral Transactions
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Terrible customer service

published

Terrible customer service. Impossible to get help or even get through to speak to someone. If you sign up with suncorp then you are on your own dont expect service. Spent over 6hours on hold over last 2days and still unresolved. Lines constantly drop out

Transparency
Customer Service
Incentivised ReviewNo
Rooster

Rooster

  • 3 reviews

Rip off!!!

published

My Title says it all. not only do I pay a massive amount of interest, but that isn't enough for them. The greedy money hungry gluttons want more!!! Tell me who really are the criminals, the people with guns who hold up the banks or the CEO's who hold us up???

Transparency
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Incentivised ReviewNo
TopicGeneral Transactions
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Page 1 of 21

Questions & Answers

vln

vlnasked

Suncorp

Not a question but comment. Last two times I've been into the Pacific Fair Branch, Gold Coast I've been pleasantly surprised by the friendly, efficient service from tellers. Thanks.

No answers
David O'Donnell

David O'Donnellasked

Suncorp

How do I transfer money from my Suncorp account to a Commonwealth bank account same day?

2 answers
Holly
Holly

If you transfer early in the morning it may be in your Commbank by the late evening, but there are no guarantees, and it also depends on the amount too, if it is a large amount it will take over night (just not on the weekends).

Fired Up
Fired Up

Have you thought of asking them rather than the public?

Rachie A.

Rachie A.asked

Suncorp

How longs does it take to receive money from suncorp to nab first time

2 answers
Fired Up
Fired Up

Ask the bank obviously

Dee R.
Dee R.

Too long. It's obvious the bank is going under very soon and loads of people are going to lose their funds

Get an answer from our members and Suncorp representatives

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