2Suncorp Home Loans

Suncorp Home Loans

 Verified
2Suncorp Home Loans
1.4

81 reviews

PositivevsNegative
10% · 870 · 86%

Loan TypeFixed Rate (4), Variable Rate (12), Line of Credit (2) and Split (4)
Loan used for
  • First Home (7)
  • Second Home (4)
  • Investment Property (5)
  • Renovation (1)
  • Refinancing (5)
  • Home Construction (1)
Loan Term26.5 years
Transparency
1.4 (31)
Customer Service
1.3 (32)
Application Process
1.3 (32)
Timeliness
1.3 (32)
Online Tools
1.3 (18)

Reviews

81 reviews
anthony t.
anthony t.
 

POOR SYSYEMS

home value 1 mill loan applied for 287K refinance credit score both over 700 each earning 3000 clear a week rental return $650 week.
Suncorp wasted our time with their very poor NEW RULES apparently changed sorry we even considered this place will be waring all of my friends and financial connections to stay very clear
jagdeep
jagdeepSouth East Queensland, QLD7 posts
 
Simone
SimoneSouthwest, VIC3 posts
  Verified

Terrible service, incorrect information given, delays in payment, no managers or customer service to talk to

Terrible, lies and misinformation, hung up on regularly, no empathy, no escalation points - apparently anyone above a call centre operator does not take or return calls. Would not reverse a payment that shouldn't have been taken out. Had to wait a month for settlement cheque, which was sent to my sold address - despite addresses being updated and being made to specify forwarding address on settlement form for this purpose. Made me sick just dealing with this company - disgusting and disgraceful service. Show details
Sam
Sam15 posts
 
Jay A.
Jay A.Metropolitan Adelaide, SA3 posts
 

Go Elsewhere

I'd give a zero, Empty promises, no customer service, I was prompt with all paperwork, still waiting 3 weeks past financial aproval date and still waiting,made me jump through hoops when there is no need, complained to manager, still nothing, went to combank 7 business days later loan ready to settle..
Clean Freak
Clean FreakBrisbane2 posts
 

Look somewhere else or you will regret it

What customer service? Bank claims it is customer-centric and its over-the-top bank fees disguised as banking products with benefits are designed purely to drive-up your debt. Now bank is attempting to price me out of the housing market by driving up interest rates. Accepted offer of 1.89% fixed but Bank is now charging me 2.78% variable and rising every couple of weeks. Bank is not to be trusted. Show details
tara
taraSydney, NSW8 posts
 

Declining to give us refinancing cashback

We applied for $3000 home loan refinancing cashback offer as we had solar. 4 months in they have completely denied to give us the cashback claiming the cashback was not in offer when we applied. Bunch of scammers. Show details
Mitchell
MitchellSouth East Queensland, QLD2 posts
 
Transparency
Customer Service
Application Process
Timeliness
Online Tools
Susan
SusanSydney, NSW2 posts
 

Home loan fiasco

We applied for an additional loan for home renos- took ages to assess, even though we are existing customers and the amount was relatively small. Money was meant to go into a transaction account. Instead, they set it up as a loan account, with no cashback facility. We are unable to access the funds, with tradies breathing down our neck, and it is Xmas eve tomorrow. Bank say it is too hard to reverse, we have to APPLY for a cashback facility, In the age of internet banking, they demand documents with wet ink signatures. Completely rubbish
lainy
lainy
 

Terrible loan application process, slow, would never ever recommend Suncorp to anyone! STAY AWAY!

Suncorp make you go through multiple employees in which give polar opposite information, causing you to waste time providing documents, organising images for home valuations only for it to be declined due to outdated policies and procedures. To go through weeks of time and effort then be declined at the last minute is outrageous! Why couldn't you work out the issues and decline it before it even begun! Never ever go for a loan with Suncorp unless you want to waste endless hours waiting for calls, sending and resending documents to the many employees involved!
Sunny
SunnyGreater Melbourne (Metropolitan), VIC16 posts
 

Terrible experience

Had preapproval. signed contract. took 40 days. Then said can’t finance. What you do? yes don’t use them to finance your property. They appeared cheaper but was burnt my hand.
Terrible ! Show details
Gungun
GungunSydney, NSW8 posts
 

Discharge will cost you a fortune!

I was okay until I sold the property. They charge me $2.5k as a punishment possibly. No explanation. No payout breakdown to me or to my solicitor!! They refused to give a breakdown to my solicitor and I called them and they have no idea about the breakdown. They refused to transfer to the discharge team. They mentioned discharge team refused to talk to me. On the spot I lost $2.5k in this hard time!! I am going to move out my other home loan from this bank. What a scam disrespectful bank it is!!! Stay away from this bank to stay away from trouble.

Their communication sucks! They didn’t reply to a single email of my solicitor until it was the last moment. This is a scam they can do just because they are holding my money. Show details

Kelly H.
Kelly H.
 

Lying and deceitful, worst experience ever

Deceitful, lying and utterly incompetent. After issuing pre-approval for my home loan, I received an email just 4 days out from when final finance approval was due. The consultant basically admitting she hadn't done her job properly and suggested I might want to start ringing around other banks. Not only did my contract nearly fall through, I stood to lose $10K in the process. Her apology was "gee, I feel really bad about this." Thank goodness ME Bank were able to salvage the lot in just 2 days.
Save yourself the heartache and stress, phone ME Bank instead. Dealing with Suncorp would have to be the worst experience I have had with a bank. Still waiting for the follow-up call from her manager too, not holding my breathe though.
sadface
sadface2 posts
 
Transparency
Kristie H
Kristie HAU3 posts
 

Appalling experience. Regretful choice

Refinance of 2 properties plus the purchase of a 3rd property. Suncorp completely disorganised, missed deadline after deadline leaving us out of pocket and needing to continually rearrange removalists time and time again. Absolutely would not recommend using them. Show details

Questions & Answers

longlegs
longlegs

My husband seems to think if one or the other of us passes away before our home loan is payed out, that the loan is payed out by the bank. I believe this was the case many years ago with a bank that we dealt with. Could you please verify this.

Oilzzz
Oilzzz  

No. The debt remains

Details

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Contact info for Suncorp Home Loans

  • ABN: 66010831722

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