Suncorp Home Loans

Home loan process was beyond poor. We were pre approved and formally approved, then the mortgage docs took days to be issued, ending with us missing our settlement date. There has been a distinct lack of transparency and information from the bank and we will be refinancing ASAP to get away from these clowns. Show details

I’m just in process of refinancing home loan to Suncorp. After all required documentation sent to Suncorp via physical mail (as per their request) In last minute they requested additional documentation. That was provide & sorted. Now settle is delayed due to Suncorp taking ages & also changing settle date & delaying with discharging bank. Lawyers… Read more

for both bank is the problem in delaying. I call Suncorp @ spoke to them. Not a care in the world, just accept it part of process. Let see how their home loan & banking service go, else I’ll refinance away. Stay away from Suncorp.

Despite repeated requests for certain features to be included with the Home Loan, and Suncorp agreeing to these requests, the loan was set up with incorrect terms and Suncorp now say they are unable to accommodate these requests. We will now be looking for a new reputable lender. Show details

Great Lender Augustine Disano – The end to end loan process with Suncorp was good, although it was the service from the mobile lender Augustine that made all the difference. I'd recommended him to others! Show details

Fantastic service – Just sold a previous house with one of the big four banks and wasn’t sure how to go about everything and if I was set to buy a new property. I went to the face to face meeting and we discussed my position and I was stepped through how to reach my goal, what needed to be saved, how to step up Suncorp accounts etc. Then I went off and everything was… Read more

done easily over email, even the applications. My questions answered quickly, everything explained and the loan rates very competitive. Now after following the instructions my loan has now been approved without fuss and I couldn’t be happier.

outstandingly satisfied 1st mortgage owner – 5 years into my mortgage and i asked for and received help, support and (yes, from a bank!) Understanding. I still have a great rate!

Not sure what has happened to Suncorp Bank but they are just very bad to deal with and have no idea about loyalty to existing customers. Terrible, terrible experience and time to move. Show details

Have been with them for three years with two loans. I am coming off an interest only period to P&I. As a result my homeloan rate skyrocketed to 6.98%. This is with a LVR of 55% for the property. This rate is about 1% higher than other banks offering. When I requested a review of the interest rate I was told this was as low as they could possibly… Read more

go - and to go to another bank for a better rate. Which obviously I will be doing. There was no explaination as to why it was increasing by so much other than repeating "The system wont allow a different rate"

Lack of service – Recieved an email 15 months after our initial contact for a loan. We had made the last contact (multiple attempts) and never received any response. Phoning up to enquire why the 15month delay, and they still cannot help. Does not seem like a reliable bank.

Low Initial Interest Rate Will Soar Soon – I would absolutely not recommend this loan service. Although the initial interest rate is low, it increases significantly over time, resulting in a rate that's nearly 1% higher than other services. My financial advisor told me that the rate is excessively high compared to others and advised me to negotiate with them. I spoke with sales management,… Read more

but there was no progress at all. I am now in the process of refinancing and will never use this loan service again. I hope no one else has to experience the same issues.

DREADFUL AND UNCOMPETITIVE – Online services are dreadful and interest on home loans 3% higher can competitors for existing "valued" customers. I am going elsewhere.

DO NOT WORK WITH SUNCORP – Applied for a home loan and got pre-approved. When l that happened, I started looking for a property, found one and then, being pre-approved, I proceeded to finalize my purchase which, of course, has costs to. I spent around $2500 on solicitors, searches, building and pest inspections, etc., and on the settlement day, guess what???? SUNCORP… Read more

rejected my application, even though I had been PRE-APPROVED! There are thousands of lenders out there, do NOT do any business with SUNCORP, they not only made me lose $2500 dollars, they played with our dreams, played with our lives… I do not want anyone to go through what we did, this is the reason I am posting this review. I hope this helps.

Unethical business practices, waste of time and super slow process. Not good communication – Suncorp has a very bad and unethical business practices. They did all their checks for few weeks and formally approved the loan. After that they were not issuing loan docs for few weeks saying that there is a random audit. Settlement time passed and still loan docs were not issued. Had we not arranged cash to settle, we would have lost 64k in… Read more

deposit and 300k in capital gain.

We provided all the docs they asked for and still were not receiving anything. Then we requested to withdraw the loan application. Then they had declined the loan.

Such a shame that these guys have no clarity in their business and don't give any regards to what happens to clients.

I would request everyone to stay clear off this lender unless you want to get burnt. They will leave you wondering forever.

POOR SYSYEMS – home value 1 mill loan applied for 287K refinance credit score both over 700 each earning 3000 clear a week rental return $650 week. Suncorp wasted our time with their very poor NEW RULES apparently changed sorry we even considered this place will be waring all of my friends and financial connections to stay very clear

Home loan – Terrible service. I gave them chance couple of times to be competitive with my investment property interest rates and they completely denied and said I have got the best possible rates. And if you want talk to manager then wish you luck they are never available. I know for the fact that every bank has margin to provide you discount on the interest… Read more

rate if they really want customer not leave them. So I shopped around and and found better interest rates with cash back offer. I finalized everything with the other bank and then Suncorp being such a pain in releasing the loan. They kept on coming with the excuses about the documents not right and son on. They just didn’t want me leave and just kept on hassling for little things which are not even relevant. If my broker calls them they said they can’t provide him all the information because the loan is not under his name and when I call them for some information they said as I am dealing with the broker I need to talk to my broker. So frustrating. And the list goes on with terrible customer service and dealing with little issues.

Terrible service, incorrect information given, delays in payment, no managers or customer service to talk to – Terrible, lies and misinformation, hung up on regularly, no empathy, no escalation points - apparently anyone above a call centre operator does not take or return calls. Would not reverse a payment that shouldn't have been taken out. Had to wait a month for settlement cheque, which was sent to my sold address - despite addresses being updated and… Read more

being made to specify forwarding address on settlement form for this purpose. Made me sick just dealing with this company - disgusting and disgraceful service.

Avoid them – Wish I could give them zero. I have my home loan with them. For any changes you need to call them, waiting long time, with no results. Now I'm refinancing to Citi, they arranged a settlement date, Suncorp rejected their settlement date. I've called them multiple times, wasted lots of time, they've confirmed next settlement date, again my broker… Read more

said they rejected!!! Even after having phone confirmation for last Friday, I went to one of their limited branch in Sydney CBD (Pitt Street), they promised and confirmed Friday, 22nd July is confirmed settlement date. My broker sent an email on Thursday saying Suncorp didn't accept Friday again, working for Tuesday. Again today he said Suncorp didn’t accept tomorrow as settlement date. Avoid these unprofessional people.

Go Elsewhere – I'd give a zero, Empty promises, no customer service, I was prompt with all paperwork, still waiting 3 weeks past financial aproval date and still waiting,made me jump through hoops when there is no need, complained to manager, still nothing, went to combank 7 business days later loan ready to settle..

Look somewhere else or you will regret it – What customer service? Bank claims it is customer-centric and its over-the-top bank fees disguised as banking products with benefits are designed purely to drive-up your debt. Now bank is attempting to price me out of the housing market by driving up interest rates. Accepted offer of 1.89% fixed but Bank is now charging me 2.78% variable and rising every couple of weeks. Bank is not to be trusted. Show details

Declining to give us refinancing cashback – We applied for $3000 home loan refinancing cashback offer as we had solar. 4 months in they have completely denied to give us the cashback claiming the cashback was not in offer when we applied. Bunch of scammers. Show details

Home loan fiasco – We applied for an additional loan for home renos- took ages to assess, even though we are existing customers and the amount was relatively small. Money was meant to go into a transaction account. Instead, they set it up as a loan account, with no cashback facility. We are unable to access the funds, with tradies breathing down our neck, and it is… Read more

Xmas eve tomorrow. Bank say it is too hard to reverse, we have to APPLY for a cashback facility, In the age of internet banking, they demand documents with wet ink signatures. Completely rubbish

Terrible loan application process, slow, would never ever recommend Suncorp to anyone! STAY AWAY! – Suncorp make you go through multiple employees in which give polar opposite information, causing you to waste time providing documents, organising images for home valuations only for it to be declined due to outdated policies and procedures. To go through weeks of time and effort then be declined at the last minute is outrageous! Why couldn't you… Read more

work out the issues and decline it before it even begun! Never ever go for a loan with Suncorp unless you want to waste endless hours waiting for calls, sending and resending documents to the many employees involved!

Terrible experience – Had preapproval. signed contract. took 40 days. Then said can’t finance. What you do? yes don’t use them to finance your property. They appeared cheaper but was burnt my hand. Terrible ! Show details

Discharge will cost you a fortune! – I was okay until I sold the property. They charge me $2.5k as a punishment possibly. No explanation. No payout breakdown to me or to my solicitor!! They refused to give a breakdown to my solicitor and I called them and they have no idea about the breakdown. They refused to transfer to the discharge team. They mentioned discharge team refused to… Read more

talk to me. On the spot I lost $2.5k in this hard time!! I am going to move out my other home loan from this bank. What a scam disrespectful bank it is!!! Stay away from this bank to stay away from trouble.

Their communication sucks! They didn’t reply to a single email of my solicitor until it was the last moment. This is a scam they can do just because they are holding my money.

Lying and deceitful, worst experience ever – Deceitful, lying and utterly incompetent. After issuing pre-approval for my home loan, I received an email just 4 days out from when final finance approval was due. The consultant basically admitting she hadn't done her job properly and suggested I might want to start ringing around other banks. Not only did my contract nearly fall through, I… Read more

stood to lose $10K in the process. Her apology was "gee, I feel really bad about this." Thank goodness ME Bank were able to salvage the lot in just 2 days. Save yourself the heartache and stress, phone ME Bank instead. Dealing with Suncorp would have to be the worst experience I have had with a bank. Still waiting for the follow-up call from her manager too, not holding my breathe though.

Avoid!!!!!! Uncompetitive rates, god-awful Internet Banking, 30 minute phone queues, and shockingly insecure security – Switching to tictoc's 3-year investor fixed loan somehow brings our monthly repayments down $200 from the owner occupied product we got from suncorp. Their rates are completely uncompetitive even compared to other mid-tier lenders, and tictoc is backed by adelaide/bendigo bank with outstanding customer service thusfar - it's been a no-brainer to… Read more

switch.

The internet banking on suncorp has an unusable search function, and can only export historical statements in 6-month pdfs - not even in excel format or on a per-month basis. It's driven my partner and I mad just trying to manage our finances via internet banking.

I'm writing this review while on-hold - it took 10 minutes for someone to answer the phone, only to then transfer me to another number that I've now been listening to hold music for over 30 minutes. I swear they're trying to beat centrelink's record for customer on-hold times.

Believe it or not, this is the better option, compared to their "Secure messages" - takes days to respond, and doesn't give you a notification via email that they have so you can check. It also isn't accessible in the phone app, so I have to log on my computer to view it.

Their password requirement is maximum 8 characters, only letters and numbers. In 2021, they're pretty much asking for their customers to be hacked - which would compromise millions of dollars in savings, offset account balances, and home loans. The idiocy is breath-taking, and for that reason alone I can't wait to jump ship - let alone the long list of other huge shortcomings outlined above.

Appalling experience. Regretful choice – Refinance of 2 properties plus the purchase of a 3rd property. Suncorp completely disorganised, missed deadline after deadline leaving us out of pocket and needing to continually rearrange removalists time and time again. Absolutely would not recommend using them. Show details

Not sure why we are using them - it is also impossible to quit because no one returns any calls or email – We have had two home loans with them since 2007. Lately we realize that they are still charging 4.87% and attempted to ask for a rate review. They only contact on their website is the 13 number which no one ever answers. I tried to email but the reply is please ring the 13 number. I tried to 'chat' online but they also told me to ring the 13… Read more

number or go to a branch. I went to the state branch in SA at Grenfell Street. Only to be told they cannot help me either, please ring 13 number. After refusing to leave a staff member rang his contacts and email through a proposed rate. 3.25%. We accepted by return email. 2 months later we noticed the new rates were not implemented. I rang the branch and email several times with no reply. I turned up at the branch again and the same staff member told me we need to fill in a form to formalize accepting the new rate. He will email us the form soon..... I am yet to receive the email. Watch this space...If I can rate it zero star, I would have.

Application processing times mentioned on the website is a lie – It says 5-10 days on the website to process a home loan but took them 1 month to assess.No help on the phone line either just fake promises.please ignore them Show details

I would have given 0 if it was an option – Customer service appalling, poor information, incorrect information on set up. Finance approval time is a minimum of 4 weeks No follow up from branch Only number available is 13 number so long phone wait time to get any level of assistance  Show details

Terrible customer service! – I enquired with Suncorp about refinancing my loan, it took several emails, documents and communication from me to get it actually processed only to be told that the interest rate they will be offering me is 5.3%!! I asked why and the home loan "expert" went on a 2 week holiday. Spoke to someone else who didn't apologise when I said I was extremely… Read more

unhappy with the service I had received. Then they backed up the first Suncorp staff member. Their website says refinancing at a rate of 2.39%. What a joke! Don't go with them!!!!!

Worst bank I ever seen – You can't trust them. I have doubt about their existence. They haven't followed single commitment they made to me or advertised online in last 15 days. In 99% cases bank rejects customer application,I am so frustrated I have rejected them. Either they do not have enough money or something wrong going on. I have registered complain but not… Read more

expecting in improvement. Three times they said, "We will contact you within 24 to 48 hours. They never get back to me. So guys do not believe or trust them.

Terrible Customer Service and Process – We were unable to have our pre approval renewed and it took a over 3 weeks of us chasing for this to be confirmed. We then reapplied and after two months waiting for an outcome we were told they wouldn’t renew our approval. I understand this can happen however there was no follow up or communication with us, no call back (even though I had called… Read more

once a week or more requesting communication and an update) no follow ups and also no call or communication from the person reviewing the loan application and crunching numbers. A stressful waist of time and discussing customer service and process. Our experience when we initially applied was great. Our need to reapply as time had lapsed on the first pre approval was dismal experience.