Avoid!!!!!! Uncompetitive rates, god-awful Internet Banking, 30 minute phone queues, and shockingly insecure security
Switching to tictoc's 3-year investor fixed loan somehow brings our monthly repayments down $200 from the owner occupied product we got from suncorp. Their rates are completely uncompetitive even compared to other mid-tier lenders, and tictoc is backed by adelaide/bendigo bank with outstanding customer service thusfar - it's been a no-brainer to switch.
The internet banking on suncorp has an unusable search function, and can only export historical statements in 6-month pdfs - not even in excel format or on a per-month basis. It's driven my par...tner and I mad just trying to manage our finances via internet banking. I'm writing this review while on-hold - it took 10 minutes for someone to answer the phone, only to then transfer me to another number that I've now been listening to hold music for over 30 minutes. I swear they're trying to beat centrelink's record for customer on-hold times. Believe it or not, this is the better option, compared to their "Secure messages" - takes days to respond, and doesn't give you a notification via email that they have so you can check. It also isn't accessible in the phone app, so I have to log on my computer to view it. Their password requirement is maximum 8 characters, only letters and numbers. In 2021, they're pretty much asking for their customers to be hacked - which would compromise millions of dollars in savings, offset account balances, and home loans. The idiocy is breath-taking, and for that reason alone I can't wait to jump ship - let alone the long list of other huge shortcomings outlined above.
Appalling experience. Regretful choice.
Refinance of 2 properties plus the purchase of a 3rd property. Suncorp completely disorganised, missed deadline after deadline leaving us out of pocket and needing to continually rearrange removalists time and time again. Absolutely would not recommend using them.
Not sure why we are using them - it is also impossible to quit because no one returns any calls or email
We have had two home loans with them since 2007. Lately we realize that they are still charging 4.87% and attempted to ask for a rate review. They only contact on their website is the 13 number which no one ever answers. I tried to email but the reply is please ring the 13 number. I tried to 'chat' online but they also told me to ring the 13 number or go to a branch. I went to the state branch in SA at Grenfell Street. Only to be told they cannot help me either, please ring 13 number. After refusing to leave a staff member rang his contacts ...and email through a proposed rate. 3.25%. We accepted by return email. 2 months later we noticed the new rates were not implemented. I rang the branch and email several times with no reply. I turned up at the branch again and the same staff member told me we need to fill in a form to formalize accepting the new rate. He will email us the form soon..... I am yet to receive the email. Watch this space...If I can rate it zero star, I would have.
Application processing times mentioned on the website is a lie
It says 5-10 days on the website to process a home loan but took them 1 month to assess.No help on the phone line either just fake promises.please ignore them
I would have given 0 if it was an option.
Customer service appalling, poor information, incorrect information on set up.
Finance approval time is a minimum of 4 weeks
No follow up from branch
Only number available is 13 number so long phone wait time to get any level of assistance
Terrible customer service!
I enquired with Suncorp about refinancing my loan, it took several emails, documents and communication from me to get it actually processed only to be told that the interest rate they will be offering me is 5.3%!! I asked why and the home loan "expert" went on a 2 week holiday. Spoke to someone else who didn't apologise when I said I was extremely unhappy with the service I had received. Then they backed up the first Suncorp staff member. Their website says refinancing at a rate of 2.39%. What a joke! Don't go with them!!!!!
Worst bank I ever seen
You can't trust them. I have doubt about their existence. They haven't followed single commitment they made to me or advertised online in last 15 days. In 99% cases bank rejects customer application,I am so frustrated I have rejected them. Either they do not have enough money or something wrong going on. I have registered complain but not expecting in improvement. Three times they said, "We will contact you within 24 to 48 hours. They never get back to me. So guys do not believe or trust them.
Terrible Customer Service and Process
We were unable to have our pre approval renewed and it took a over 3 weeks of us chasing for this to be confirmed.
We then reapplied and after two months waiting for an outcome we were told they wouldn’t renew our approval. I understand this can happen however there was no follow up or communication with us, no call back (even though I had called once a week or more requesting communication and an update) no follow ups and also no call or communication from the person reviewing the loan application and crunching numbers. A stressful waist of time and discussing customer service and process.
Our experience when we initially applied was great. Our need to reapply as time had lapsed on the first pre approval was dismal experience.
Absolutely pathetic customer service and app.
Token app not working properly. Had to reset 3 times. Each time took me about 30 minutes on the phone with Customer Support.
Half the time on the phone, customer support couldn't not stop telling me that I am yelling. I was not yelling. She was merely a self entitled princes.
The app is extremely unfriendly. Stay away from suncorp. Can't wait to move from here.
So frustrated with suncorp
Suncorp took forever to reach unconditional approval. Even after that, they made the same mistake on the credit loan contract twice, requiring my broker to ask them to ammend it twice.
Tried to go through Suncorp for a home loan but after spending 20mins online entering financial details I was linked with a mobile lending specialist who wouldnt reply to emails or get in contact, then tried to go through the phone approval process who said they wouldnt have any of the information I already provided a if I went through them instead. Stark contrast from preapproval with the big 4 banks who must want the customers a bit more.
Their construction loan is terrible
We have already had the land loan and just need to add on the construction loan. But Suncorp construction loan takes so long! Now we have already wasted three weeks waiting!
I told them that if it takes that long, our builder may charge us delay fee. They dont care.
I suggest if you are trying to apply the construction loan, DO NOT APPLY Suncorp. You will be waiting for so long.
I think I just made a terrible decision that gone with Suncorp Bank.
Both me and my partner are full time employees, our first house, we have 20% deposit. I think our case is the simplest case in Suncorp. If ours takes this long, I dont know how Suncorp is going to deal with other completed situations.
Offered a low rate then ratcheted it up as fast as they could. Charged fees they were not supposed to and has taken them ages to correct it. Dragged out the re-finance process with another bank for as long as they could to maximise their profit at my expense. What a dismal performance....
Suncorp Home loan
I have been with Suncorp bank for almost 5 years now. Recently I applied for a new home construction loan. I think the time for getting building approvals from council is much faster than Suncorp home loan approval process..
Suncorp should be geared up to compete with new technology banks coming into market.
After showing loyalty to this bank for at least 16yrs and never asking for a cent we applied for a loan and were pre approved. Great! Our mobile lender was nice enough but also had a lot of stories why communication was bad. We brought a piece of land thinking we had finance from our wonderful bank, we even had 50% deposit if they wanted! This was to be our first home and build. Thousands of dollars and countless hours were spent preparing the block to get a building contract ready for the bank as requested.
At this stage we were declined one w...
Questions & Answers
My husband seems to think if one or the other of us passes away before our home loan is payed out, that the loan is payed out by the bank. I believe this was the case many years ago with a bank that we dealt with. Could you please verify this.
No. The debt remains
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