Suncorp Home Loans
Verified81 reviews
- First Home (7)
- Second Home (4)
- Investment Property (5)
- Renovation (1)
- Refinancing (5)
- Home Construction (1)
Reviews
POOR SYSYEMS
home value 1 mill loan applied for 287K refinance credit score both over 700 each earning 3000 clear a week rental return $650 week.Suncorp wasted our time with their very poor NEW RULES apparently changed sorry we even considered this place will be waring all of my friends and financial connections to stay very clear
Home loan
Terrible service. I gave them chance couple of times to be competitive with my investment property interest rates and they completely denied and said I have got the best possible rates. And if you want talk to manager then wish you luck they are never available. I know for the fact that every bank has margin to provide you discount on the interest rate if they really want customer not leave them. So I shopped around and and found better interest rates with cash back offer. I finalized everything with the other bank and then Suncorp being such a... Read more pain in releasing the loan. They kept on coming with the excuses about the documents not right and son on. They just didn’t want me leave and just kept on hassling for little things which are not even relevant. If my broker calls them they said they can’t provide him all the information because the loan is not under his name and when I call them for some information they said as I am dealing with the broker I need to talk to my broker. So frustrating. And the list goes on with terrible customer service and dealing with little issues.Terrible service, incorrect information given, delays in payment, no managers or customer service to talk to
Terrible, lies and misinformation, hung up on regularly, no empathy, no escalation points - apparently anyone above a call centre operator does not take or return calls. Would not reverse a payment that shouldn't have been taken out. Had to wait a month for settlement cheque, which was sent to my sold address - despite addresses being updated and being made to specify forwarding address on settlement form for this purpose. Made me sick just dealing with this company - disgusting and disgraceful service. Show detailsAvoid them
Wish I could give them zero. I have my home loan with them. For any changes you need to call them, waiting long time, with no results. Now I'm refinancing to Citi, they arranged a settlement date, Suncorp rejected their settlement date. I've called them multiple times, wasted lots of time, they've confirmed next settlement date, again my broker said they rejected!!! Even after having phone confirmation for last Friday, I went to one of their limited branch in Sydney CBD (Pitt Street), they promised and confirmed Friday, 22nd July is confirmed ... Read moresettlement date. My broker sent an email on Thursday saying Suncorp didn't accept Friday again, working for Tuesday. Again today he said Suncorp didn’t accept tomorrow as settlement date. Avoid these unprofessional people.Go Elsewhere
I'd give a zero, Empty promises, no customer service, I was prompt with all paperwork, still waiting 3 weeks past financial aproval date and still waiting,made me jump through hoops when there is no need, complained to manager, still nothing, went to combank 7 business days later loan ready to settle..Look somewhere else or you will regret it
What customer service? Bank claims it is customer-centric and its over-the-top bank fees disguised as banking products with benefits are designed purely to drive-up your debt. Now bank is attempting to price me out of the housing market by driving up interest rates. Accepted offer of 1.89% fixed but Bank is now charging me 2.78% variable and rising every couple of weeks. Bank is not to be trusted. Show detailsDeclining to give us refinancing cashback
We applied for $3000 home loan refinancing cashback offer as we had solar. 4 months in they have completely denied to give us the cashback claiming the cashback was not in offer when we applied. Bunch of scammers. Show detailsA dose of Anxiety when you least need it!
We have been with Suncorp Bank for 23 years and have had multiple loans and accounts with them.When we sold our home we paid out that home loan which had a remaining term of 13 years and paid a significant amount to discharge. We also wanted to do a sub mortgage on an investment property at the same time. We literally had to jump hoops to get this done before settlement. Lots of visits to JP's and many express posts later, and because of one unsigned section missing, our settlement was delayed, which also cost us. Even though I was dealing ... Read moredirectly with them, they insisted on trying to reach the other owner, who lives in Melbourne to meet the valuer at the property on the Gold Coast!! Go Figure...This delayed the whole process again as it took three more days to realize it may be better to contact me. This was an officer from the Suncorp Home Assessment Lending team, these guys need to reassess their systems and customer service. If it was not for Chase Douglas from CC Lending Managers also at Suncorp bank, who consistently followed up my queries, kept us entirely in the loop with calls and emails, I believe we would still be waiting for Settlement to proceed. You are an amazing and valuable employee. Thank you Chase.
Home loan fiasco
We applied for an additional loan for home renos- took ages to assess, even though we are existing customers and the amount was relatively small. Money was meant to go into a transaction account. Instead, they set it up as a loan account, with no cashback facility. We are unable to access the funds, with tradies breathing down our neck, and it is Xmas eve tomorrow. Bank say it is too hard to reverse, we have to APPLY for a cashback facility, In the age of internet banking, they demand documents with wet ink signatures. Completely rubbishTerrible loan application process, slow, would never ever recommend Suncorp to anyone! STAY AWAY!
Suncorp make you go through multiple employees in which give polar opposite information, causing you to waste time providing documents, organising images for home valuations only for it to be declined due to outdated policies and procedures. To go through weeks of time and effort then be declined at the last minute is outrageous! Why couldn't you work out the issues and decline it before it even begun! Never ever go for a loan with Suncorp unless you want to waste endless hours waiting for calls, sending and resending documents to the many employees involved!Terrible experience
Had preapproval. signed contract. took 40 days. Then said can’t finance. What you do? yes don’t use them to finance your property. They appeared cheaper but was burnt my hand.Terrible ! Show details
Discharge will cost you a fortune!
I was okay until I sold the property. They charge me $2.5k as a punishment possibly. No explanation. No payout breakdown to me or to my solicitor!! They refused to give a breakdown to my solicitor and I called them and they have no idea about the breakdown. They refused to transfer to the discharge team. They mentioned discharge team refused to talk to me. On the spot I lost $2.5k in this hard time!! I am going to move out my other home loan from this bank. What a scam disrespectful bank it is!!! Stay away from this bank to stay away from trouble.Their communication sucks! They didn’t reply to a single email of my solicitor until it was the last moment. This is a scam they can do just because they are holding my money. Show details
Lying and deceitful, worst experience ever
Deceitful, lying and utterly incompetent. After issuing pre-approval for my home loan, I received an email just 4 days out from when final finance approval was due. The consultant basically admitting she hadn't done her job properly and suggested I might want to start ringing around other banks. Not only did my contract nearly fall through, I stood to lose $10K in the process. Her apology was "gee, I feel really bad about this." Thank goodness ME Bank were able to salvage the lot in just 2 days.Save yourself the heartache and stress, phone ME Bank instead. Dealing with Suncorp would have to be the worst experience I have had with a bank. Still waiting for the follow-up call from her manager too, not holding my breathe though.
Avoid!!!!!! Uncompetitive rates, god-awful Internet Banking, 30 minute phone queues, and shockingly insecure security
Switching to tictoc's 3-year investor fixed loan somehow brings our monthly repayments down $200 from the owner occupied product we got from suncorp. Their rates are completely uncompetitive even compared to other mid-tier lenders, and tictoc is backed by adelaide/bendigo bank with outstanding customer service thusfar - it's been a no-brainer to switch.The internet banking on suncorp has an unusable search function, and can only export historical statements in 6-month pdfs - not even in excel format or on a per-month basis. It's driven my par... Read more
tner and I mad just trying to manage our finances via internet banking. I'm writing this review while on-hold - it took 10 minutes for someone to answer the phone, only to then transfer me to another number that I've now been listening to hold music for over 30 minutes. I swear they're trying to beat centrelink's record for customer on-hold times. Believe it or not, this is the better option, compared to their "Secure messages" - takes days to respond, and doesn't give you a notification via email that they have so you can check. It also isn't accessible in the phone app, so I have to log on my computer to view it. Their password requirement is maximum 8 characters, only letters and numbers. In 2021, they're pretty much asking for their customers to be hacked - which would compromise millions of dollars in savings, offset account balances, and home loans. The idiocy is breath-taking, and for that reason alone I can't wait to jump ship - let alone the long list of other huge shortcomings outlined above.Appalling experience. Regretful choice
Refinance of 2 properties plus the purchase of a 3rd property. Suncorp completely disorganised, missed deadline after deadline leaving us out of pocket and needing to continually rearrange removalists time and time again. Absolutely would not recommend using them. Show detailsQuestions & Answers
My husband seems to think if one or the other of us passes away before our home loan is payed out, that the loan is payed out by the bank. I believe this was the case many years ago with a bank that we dealt with. Could you please verify this.
No. The debt remains
Details
Category | Home Loans |
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Business Type | Bank |
Contact info for Suncorp Home Loans
- ABN: 66010831722
Extra Information
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