Reviewer Photos & Videos
Absolutely disgusting how you get treated.
This is by the worst experience i have had dealing with an insurance company without even seeing my car or getting a quote i get referred to a fraud investigator why??
i have a never had a insurance claim with them before they treat there customers like criminals 5 months later nothing has been done i have been in contact with afca.
and have a solicitor involved ..
I will be going to a current affair something needs to be done. they don't mind taking your money but when it comes to claim they brush it off my car got damaged by goats .
anyo...ne else who have had a problem with suncorp please contact me on email@example.com look forward to hearing from you, will be going to all media outlets on suncorp as its disgusting how the treat people
Do not use Suncorp if your wanting to be treated like a criminal
Been a customer of Suncorp car insurance for 6 years. Have had no issues in the past with lodging complaints , car used to be fixed with no hassle. Since the coronavirus it seems as though Suncorp Is scamming their customers and not wanting to fix their vehicles or pay out if car is a write off.
You lodge a complaint they accept it then days later palm you off to an investigator who treats you like a criminal and as if you are a fraudster . Then say your claim is yet to be accepted .
Without even conducting in the interview they already made ...their decision that your " guilty" and a fraudster . You pay car insurance for a reason so you are protected if an accident occurs . Not to be treated like a criminal . Suncorp Denys any claims they are treating you like a criminal and investigating you for fraud , how ever refer to the term " under review" Be aware Suncorp is declining majority of their customers to save a few bucks.
Appalling customer service
My car was involved in a accident which I was not at fault.
After ringing suncorp and lodging my claim I didn't hear anything for a week. I rang to check and they said my car was going to be repaired. I rang again a week or so later to see the progress and was told it would be started in a couple of days as there was a backlog. I ran again the next week and was told my car was being sent to another repairer. Another week goes by so I ring again and being repaired.
I ring again a week later to be told I've come through to the wrong department ...
Terrible customer service, 4 months after my accident and still have claim outstanding.
Someone hit my new car at work and they were with Bingle so they lodged a claim with them and all was going well. However after my car got fixed the repair shop said the paint protection can be done through them or i can organise the same detailer i used to redo it. So of course i chose my original detailer and i have the invoice. Long story short, 4 months after my accident the paint protection still hasn't been reapplied because Suncorp has been extremely slow to respond and fufill the claim. I would wait 6 weeks before i get a phonecall o...r text out of the blue and then nothing for another 6 weeks and its someone new who has to ask the same questions again. Seems like they are constantly changing their staff which is an alarm bell in itself. To reiterate, i was not at fault. Claim was lodged by person who hit my car through Bingle.
Absolutely a rip off
Huge excess, undervalue your car according to Red Book, which they lie is an “agreed value” but never asked if you agree to it - they just dictate it to you, don’t communicate. Sent it in to repairs and they sneakily send it on to be assessed for whether it’s a total write off. The Capital Smart Airport West folk didn’t tell me that it was being sent elsewhere to be assessed for a total write off, they just claim “it’s going elsewhere because we can’t repair it here”. This is to prevent you taking this legal advice:
“If your car is at risk of ...being written off because the repair cost may exceed the market value of your car, you should not let the insurer assess your car if you do not want your car on the WOVR as written off... In most States and Territories if your car is declared a repairable write off you can apply to the state authority to repair the vehicle so it can be re-registered and driven... If your calculation of repairs plus salvage is lower than the market value you should give that evidence to the insurer IMMEDIATELY and ask them not to report your vehicle to the Written Off Vehicle Register (WOVR).” You have to dig and dig and call and call to find out that it’s being assessed as to whether they will “write it off” and pay you the undervalued amount in order to not have to pay for the repairs. They keep telling you it’s a “potential write off” over & over again with simply scripted answers as they have no update on your actual car. They don’t tell you your legal rights when it’s a repairable write off. Long hold times, calls drop out and they don’t call back. If you want to get the car back off them to repair at yourself because it’s a “reparable write off” (they don’t wanna pay to repair it costs them too much, even though (i) it could be safely repaired and even though (ii) they are so much in the black because they have your excess AND multiple years of policies) - then you have to BUY the car back off them for a “salvage yard” price that they hugely inflate. So you get your insured amount, minus a “salvage yard” cost that THEY determine with their Manheim Altona North salvage yard - who shares the profits of the rip off amount that they determine is the salvageable cost of your car.
Our car was damaged by unknown person. Suncorp sent us to Hertz for hire car. Suncorp keep dodging the issue. Cannot find anyone with authority to speak with to resolve issue under hire car agreement which is part of insurance claim.
Tell em their dreaming
My 2006 rav4 4x4 auto 18500km a right off, pay out was $5100 which is about half the replacement cost, after 15 years with suncorp multiple policies and accounts it is obvious they are just like all the other grifters
Fake advertisement and dodgy claim team
I've got the comprehensive car insurance with the windscreen and glass cover. I dicided to get the glass cover because in their advertisement says "You won't pay for any out-of -pocket".
My car was broken into (side window broken) almost 2 months ago. The responsable was identifify and charged.
I had to pay $800 of excess. My car was repair with O'brien (they work with Suncorp). They did something wrong and the electric window doesn't work properly.
They issued a payment of $326 for the repair, I told them that I have to receive all my exce...ss back because it was just the glass. They told me that once I receive the $326 they will issue another payment for the remaining amount. After I receive the firt payment they close the claim and I haven't hear from them yet. BassicalIy I paid nearly $500 for a side window replacement that doesn't work properly. Please don't hire this insurance, they get advantage of your situation.
Dollars above safety and service
Five months after crashing my 3 month old vehicle Suncorp still hasn't fixed it. It was written off by my repairer and was supposed to be a new for old policy. Suncorp said they happy to fix even if unsafe as long as it saved a few dollars for them. If I ever get it back I have been told it wont be safe to drive and likely to have ongoing problems. Dont try to complain to Suncorp either as all they do is stall the whole process. Non-existent customer service. Thankyou Suncorp! First and last time I insure with you.
Terrible Car insurance company to deal with
Bought car from dealership, they gave me Suncorp insurance for 2 weeks for free. Had an accident after 3 days, contact to Suncorp and they put the value of car $3000 less than bill value. Anyways, it took them 3 weeks to finalise car would be repairable, however, after 10 days got a call from repairer that car is written off.
Havent reveived a call from Suncorp for next 3 days, I myself call them asking about claim settlement still no reply.
So in whole 1 month period never reveived a text message or a call from them.
Worst car insurance company to deal with, no systematic approach towards customer.
No proffessional conduct.
Not at fault accident took 3+ mths to resolve
We have been with suncorp a number of years and hadn't had to claim.
Not at fault accident and they are giving is the run around. They have admitted not our fault but won't pay us the full amount. We've even tried to cancel the policy and they made that hard also. Spent over 15hrs on phone with this terrible company.
Staff don't listen to concerns and talk over the top.
I would rate this 0
This company will under value your vehicle
and ‘claim’ it’s red book value to get out of paying what is deserved (long valid story).
Anyway! Major note to make is that they will make you pay the remaining years worth of insurance owed when your car is “written off” even when not at fault (as ours was). They will also give you 3 different results!!!! In ONE day. Ie: 1. it is repairable as it is below its insured value, 2. it is just write off, and our last result—— 3. it will cost less for them to scrap it then repair it (total loss). Also when ...
$50 Rebate to switch to Suncorp CTP
I am undecided about whether Suncorp CTP in Queensland offers better value than any of the others.
In Queensland the CTP is just another expense and a CTP insurance provider is randomly chosen by Queensland Transport unless the car owner decides to submit a change CTP provider request. There really isn't any reason to do that because in Queensland every insurance company offers an identical product at an identical price..... until AAMI comprehensive car insurance gave my contact details to Suncorp CTP.
I received a legitimate looking email wit...
suncorp overcharge people without notice, keep you waiting on hold for no reason.
suncorp overcharge people without notice, keep you waiting on hold for no reason.they dont contact you when they decide to charge you more on your monthly payments. when you miss a payment they go all out and let you know then. they are not a company i would ever trust.
Please be aware that Suncorp discriminates when it comes to car insurance. If you are currently looking for a car insurance quote please try entering other addresses in your street to see if the quote for your address is the stay as your neighbours. I just did that for every house in our street and changed nothing but the address. The quote for our address is $1775.08 compared to the cheapest quote of $1093.19. You may think we must have a terrible driving history or are criminals but that is incorrect. My husband and I are in our sixties ...and have never had an accident or received any tickets and have no criminal history. The car is kept in a locked garage night and day. We have no idea why this is happening as Suncorp won't tell us why this is the case. We can't justify spending nearly $700 more than our neighbours.
The attitude of customer rep end up causing me to save more money to switch to other insurer
I have been with Suncorp for three years and have over 5 insurance policies with them, due to instance I asked for clarification, I got a response from a customer representative, “ it is up to you and you can cancel it”. I try to find a quote from other insurance and it is much cheaper. The attitude for customer response caused the company to lose revenue of five insurance policy, I know you don’t really care about your job, because of your attitude, I save few hundreds dollars a year.
Never insure your car with Suncorp
My car is worth less than the cost of repairs but Suncorp don’t want to replace my car I have a new for old policy but it is not in their interest to even put new parts in my car
dont waste your money use another insurance company
had an accident involving a wallaby, made the claim on line and within 2 days the tow truck picked up the car and we were informed that the car would be ready in 3 weeks (I live 2 hours from the nearest repairer). 3 weeks later we rang to find out the progress and were told the gentleman working on the car had gone on holidays so it would be longer by a few days. this week (5 weeks after the incident being told it would only be 3 weeks) rang to find out the progress and were told the car is now at the mechanics for the mechanical side to be rep...aired. I rang the mechanic, the comment from them was I have no idea what your talking about mate we do not and have not had your car in. another call to Suncorp and they had to ring around to even find my vehicle. then 20 minutes on hold until they could tell me where it was eventually. then to say we are still waiting on parts before it then goes to the mechanic. lets see how long that will be!!!, as I mentioned to Suncorp this is not good enough there has been no communication from them and they are now after today 6 weeks having my vehicle after quoting 3 weeks.
FAKE, UNRELIABLE AND UNPROFESSIONAL
Used a misunderstanding against me to put my claim under review when I lodged my stolen car incident through a call. Even when I made it clear again at the end of the conversation that the car was not left unlocked she still put it down on offical documents. Unbelievable! When I called customer service they were "unable to do anything" and even tried to backup themselves up. Constantly shutting me down and told me to just wait for what the reviewer decides on. I told them that the reviewer would be making a conclusion on incorrect information but they did not care. Save yourself from being mistreated and disrespected like this.
- Comprehensive Car Insurance
Ongoing Saga - Suncorp fails to complete vehicle damage review bookings, sitting on their hands for 5 weeks and counting
UPDATE TO BELOW REVIEW:
See attached images for evidence that Suncorp has not done anything to progress a claim despite being advised by repair centre they are unable to make the assessment.
Policy Holder has advised Suncorp I am the point of contact for this claim, but nothing has been done for about five weeks since being advised by repair centre and subsequently the policy holder as Suncorp requested.
As a customer, would you want to be doing your insurer’s agency work, trying to get your insurer to acknowledge correspondence in their commu...
Questions & Answers
Why is it that every single Car Insurance company including you Suncorp have shocking bad reviews pages of unhappy complaining customers from the cheap insurance to expensive so are they all wrong are these customers all complaining about nothing? I have yet to find an insurance company with "rave reviews" so who do I choose? You Suncorp? You tell me. . .
Firstly, most of the insurance companies are owned by 1 or 2 parent companies!!! So no matter who you insure with, you are dealing with that parent company and if you aren't happy and change your insurance company, its probably to one of their other ones, so they don't care as they are still getting your money.....
Secondly, its because noone is watching over them making them do what they promise/claim! I was going to go to the Ombudsman but that turned out to be useless as they approve what the insurance companies are doing....
I ended up having to dig my heels in and fight them all the way by refusing to pick up my car until it was either fixed or written off and after 3 months, I finally have my car repaired and picked up.
Luckily I have another car, but if I didn't I would have been forced to accept their decision.
There needs to be a watchdog keeping an eye on them and making them abide by their promises.....as it is OUR MONEY, currently they can do whatever they want and get away with it unless you are prepared to fight them on it....
|Category||Roadside Assistance Providers and Car Insurance||Roadside Assistance Providers and Car Insurance||Roadside Assistance Providers and Car Insurance||Roadside Assistance Providers and Car Insurance|
|Other Insurance Types Offered||Health, Home and Contents, Income, Life, Motorcycle and Travel||Health, Home and Contents, Income, Life, Motorcycle and Travel||Health, Home and Contents, Income, Life, Motorcycle and Travel||Health, Home and Contents, Income, Life, Motorcycle and Travel|
|Coverage Type||Comprehensive||Third Party Property Damage||Third Party, Fire and Theft||Compulsory Third Party (CTP Green Slip)|
|Legal Liability Cover||Included up to $20 million||Included up to $20 million||Included up to $20 million||Included up to $20 million|
|Roadside Assistance||Optional Extra||Optional Extra||Optional Extra||Not Offered|
|Reduced or Zero Excess Windscreen Cover||Zero Excess Included||Not Offered||Not Offered||Not Offered|
|Choice of Repairer||Allowed||Allowed||Allowed||Not Applicable|
|After Accident Care|
|Hire Car after an Incident|
Included up to 21 days
Included up to 21 days
Included up to 21 days
|Emergency Transport & Accommodation||Included up to $1,000||Included up to $1,000||Not Included||Not Applicable|
|Towing Costs||Included||Included||Included||Not Applicable|
|Hire Car after a No Fault Accident|
Included up to 21 days
Included up to 21 days
Included up to 21 days
|Essential / Emergency Repairs||Included up to $1,000||Not Included||Included up to $1,000||Not Applicable|
|Pay As You Drive / Fixed Kilometre Discount||Not Applicable|
|Hire Car after Theft|
Included up to 21 days
Included up to 21 days
Included up to 21 days
|Lock and Key Replacement||Included up to $1,500||Included up to $1,500||Not Included||Not Applicable|
|Transit Cover||Not Applicable|
|Trailer & Caravan Cover||Not Included||Not Included||Not Included||Not Applicable|
|Child Safety Seats and Prams||Included up to $750||Not Included||Included up to $750||Not Applicable|
|New-for-old Car Replacement|
If your car has been stolen or damaged in an incident in the period of insurance and we have agreed to pay your claim as a total loss, we will replace your car, if:
|Personal Property Cover||Included up to $1,000 per incident||Included up to $1,000 per incident||Not Included||Not Applicable|
|Uninsured Motorist Benefit||Not Included||Included up to $5,000||Included up to $5,000||Not Applicable|
|Accidental Loss or Damage|
|Malicious Damage / Vandalism||Included||Not Included||Not Included||Not Applicable|
|Collision||Included||Not Included||Optional||Not Applicable|
|Natural Events||Included||Not Included||Optional||Not Applicable|
|Theft or Attempted Theft||Included||Not Included||Included||Not Applicable|
Visit official website
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.