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Reviews

  • Value for Money
    1.7 (52)
  • Customer Service
    1.9 (52)
  • Timeliness
    1.7 (41)
  • Job Satisfaction
    1.6 (29)
  • Transparency
    1.8 (48)
  • Claim Resolution Time
    • <1 week (1)
    • 1-2 weeks (6)
    • 2-4 weeks (6)
    • 1-2 months (7)
    • 3+ months (13)
  • Claim ApprovedYes (21) · No (12)
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ramin

raminSouth East Queensland, QLD

  • 3 reviews
  • 4 likes

Absolutely disgusting how you get treated.

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Do not use Suncorp if your wanting to be treated like a criminal

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Appalling customer service

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dbz

dbzMelbourne

  • 4 reviews
  • 3 likes

Terrible customer service, 4 months after my accident and still have claim outstanding.

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APPLEASHA

APPLEASHASYDNEY

  • 60 reviews
  • 53 likes

Absolutely a rip off

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hardinlaw

hardinlawSouth East Queensland, QLD

  • 18 reviews
  • 19 likes

Beware Suncorp

published

Our car was damaged by unknown person. Suncorp sent us to Hertz for hire car. Suncorp keep dodging the issue. Cannot find anyone with authority to speak with to resolve issue under hire car agreement which is part of insurance claim.

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john byatt

john byattWide Bay-Burnett, QLD

Tell em their dreaming

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My 2006 rav4 4x4 auto 18500km a right off, pay out was $5100 which is about half the replacement cost, after 15 years with suncorp multiple policies and accounts it is obvious they are just like all the other grifters

https://www.carsguide.com.au/toyota/rav4/price/2006

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john byatt
john byatt

oh and they get all the rego refund, about $500, would love to see what it cost after sold to wreckers

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Diego U.

Diego U.Queensland

  • 2 reviews
  • 1 like

Fake advertisement and dodgy claim team

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David b

David bVictoria

Dollars above safety and service

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Five months after crashing my 3 month old vehicle Suncorp still hasn't fixed it. It was written off by my repairer and was supposed to be a new for old policy. Suncorp said they happy to fix even if unsafe as long as it saved a few dollars for them. If I ever get it back I have been told it wont be safe to drive and likely to have ongoing problems. Dont try to complain to Suncorp either as all they do is stall the whole process. Non-existent customer service. Thankyou Suncorp! First and last time I insure with you.

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Terrible Car insurance company to deal with

published

Bought car from dealership, they gave me Suncorp insurance for 2 weeks for free. Had an accident after 3 days, contact to Suncorp and they put the value of car $3000 less than bill value. Anyways, it took them 3 weeks to finalise car would be repairable, however, after 10 days got a call from repairer that car is written off.
Havent reveived a call from Suncorp for next 3 days, I myself call them asking about claim settlement still no reply.
So in whole 1 month period never reveived a text message or a call from them.
Worst car insurance company to deal with, no systematic approach towards customer.
No proffessional conduct.

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Julie42td

Julie42tdSydney, NSW

  • 2 reviews
  • 6 likes

Not at fault accident took 3+ mths to resolve

published

We have been with suncorp a number of years and hadn't had to claim.
Not at fault accident and they are giving is the run around. They have admitted not our fault but won't pay us the full amount. We've even tried to cancel the policy and they made that hard also. Spent over 15hrs on phone with this terrible company.
Staff don't listen to concerns and talk over the top.

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2 comments
Suncorp
Customer Service S.Suncorp

Hi there, I'm sorry to hear you're having issues with your claim. For further assistance, please provide your full name, policy number, and date of birth in an email to social@suncorp.com.au so we can direct you to the correct department. - Maddy

Julie42td
Julie42td

Its hopefully been sorted now after hours of negotiations. If your company wanted to help me they would of 3mths ago. Im not wanting anyone of my time ever with Suncorp or subsidiaries.

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Camihouse

CamihouseSouth East Queensland, QLD

I would rate this 0

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Camihouse
Camihouse

Sorry planned drivers were OVER 25!!

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QLDZDR

QLDZDRBrisbane

  • 67 reviews
  • 91 likes

$50 Rebate to switch to Suncorp CTP

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suncorp overcharge people without notice, keep you waiting on hold for no reason.

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suncorp overcharge people without notice, keep you waiting on hold for no reason.they dont contact you when they decide to charge you more on your monthly payments. when you miss a payment they go all out and let you know then. they are not a company i would ever trust.

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Debbie

DebbieWide Bay-Burnett, QLD

  • 2 reviews
  • 2 likes

Suncorp Discriminates

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Steve. lei

Steve. leiSydney, NSW

  • 4 reviews
  • 3 likes

The attitude of customer rep end up causing me to save more money to switch to other insurer

published

I have been with Suncorp for three years and have over 5 insurance policies with them, due to instance I asked for clarification, I got a response from a customer representative, “ it is up to you and you can cancel it”. I try to find a quote from other insurance and it is much cheaper. The attitude for customer response caused the company to lose revenue of five insurance policy, I know you don’t really care about your job, because of your attitude, I save few hundreds dollars a year.

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Bahaa A.

Bahaa A.

  • 2 reviews
  • 1 like

Never insure your car with Suncorp

published

My car is worth less than the cost of repairs but Suncorp don’t want to replace my car I have a new for old policy but it is not in their interest to even put new parts in my car

Incentivised ReviewNo
Insurance TypeComprehensive
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kris

krisFar North Queensland, QLD

dont waste your money use another insurance company

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Cindy T.

Cindy T.South East Queensland, QLD

FAKE, UNRELIABLE AND UNPROFESSIONAL

published

Used a misunderstanding against me to put my claim under review when I lodged my stolen car incident through a call. Even when I made it clear again at the end of the conversation that the car was not left unlocked she still put it down on offical documents. Unbelievable! When I called customer service they were "unable to do anything" and even tried to backup themselves up. Constantly shutting me down and told me to just wait for what the reviewer decides on. I told them that the reviewer would be making a conclusion on incorrect information but they did not care. Save yourself from being mistreated and disrespected like this.

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Sun

SunSouth East Queensland, QLD

Ongoing Saga - Suncorp fails to complete vehicle damage review bookings, sitting on their hands for 5 weeks and counting

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Questions & Answers

MARGO X.

MARGO X.asked

Motor Insurance

Why is it that every single Car Insurance company including you Suncorp have shocking bad reviews pages of unhappy complaining customers from the cheap insurance to expensive so are they all wrong are these customers all complaining about nothing? I have yet to find an insurance company with "rave reviews" so who do I choose? You Suncorp? You tell me. . .

1 answer

Firstly, most of the insurance companies are owned by 1 or 2 parent companies!!! So no matter who you insure with, you are dealing with that parent company and if you aren't happy and change your insurance company, its probably to one of their other ones, so they don't care as they are still getting your money.....
Secondly, its because noone is watching over them making them do what they promise/claim! I was going to go to the Ombudsman but that turned out to be useless as they approve what the insurance companies are doing....
I ended up having to dig my heels in and fight them all the way by refusing to pick up my car until it was either fixed or written off and after 3 months, I finally have my car repaired and picked up.
Luckily I have another car, but if I didn't I would have been forced to accept their decision.
There needs to be a watchdog keeping an eye on them and making them abide by their promises.....as it is OUR MONEY, currently they can do whatever they want and get away with it unless you are prepared to fight them on it....

Unhappy customer

Unhappy customerasked

Motor Insurance

When are you going to stop ripping people off and start upholding you promises! Shame on you!

1 answer

Suncorp and their companies with insurance rip offs.

charlie s

charlie sasked

Motor Insurance

is my car still covered rego number is 401yoa

1 answer
Fired Up
Fired Up

Why not call the company and ASK?

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Suncorp Motor Insurance

Details

Compare all 4 Suncorp Motor Insurance
CategoryRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car Insurance
Other Insurance Types Offered Health, Home and Contents, Income, Life, Motorcycle and TravelHealth, Home and Contents, Income, Life, Motorcycle and TravelHealth, Home and Contents, Income, Life, Motorcycle and TravelHealth, Home and Contents, Income, Life, Motorcycle and Travel
Coverage TypeComprehensiveThird Party Property DamageThird Party, Fire and TheftCompulsory Third Party (CTP Green Slip)
UnderwriterAAIAAIAAIAAI
Legal Liability Cover Included up to $20 millionIncluded up to $20 millionIncluded up to $20 millionIncluded up to $20 million
Roadside Assistance Optional ExtraOptional ExtraOptional ExtraNot Offered
Reduced or Zero Excess Windscreen CoverZero Excess IncludedNot OfferedNot OfferedNot Offered
Choice of RepairerAllowedAllowedAllowedNot Applicable
After Accident Care
Hire Car after an Incident

Included up to 21 days

Included up to 21 days

Included up to 21 days

Not Applicable

Emergency Transport & AccommodationIncluded up to $1,000Included up to $1,000Not IncludedNot Applicable
Towing Costs IncludedIncludedIncludedNot Applicable
Hire Car after a No Fault Accident

Included up to 21 days

Included up to 21 days

Included up to 21 days

Not Applicable

Essential / Emergency RepairsIncluded up to $1,000Not IncludedIncluded up to $1,000Not Applicable
Benefits
Pay As You Drive / Fixed Kilometre DiscountNot Applicable
Hire Car after Theft

Included up to 21 days

Included up to 21 days

Included up to 21 days

Not Applicable

Lock and Key ReplacementIncluded up to $1,500Included up to $1,500Not IncludedNot Applicable
Transit Cover Not Applicable
Trailer & Caravan CoverNot IncludedNot IncludedNot IncludedNot Applicable
Child Safety Seats and PramsIncluded up to $750Not IncludedIncluded up to $750Not Applicable
New-for-old Car Replacement

If your car has been stolen or damaged in an incident in the period of insurance and we have agreed to pay your claim as a total loss, we will replace your car, if:

  • you are the first registered owner of your car or you purchased your car as an ex demonstration model from a licensed motor dealer who was the first registered owner of the car; and

  • the loss or damage to your car occurred less than 2 years from the date of original registration of your car; and

  • anyone who financed your car provides us with written consent to us settling your claim in accordance with this additional feature

Not Included

Not Included

Not Applicable

Personal Property CoverIncluded up to $1,000 per incidentIncluded up to $1,000 per incidentNot IncludedNot Applicable
Uninsured Motorist Benefit Not IncludedIncluded up to $5,000Included up to $5,000Not Applicable
Accidental Loss or Damage
Malicious Damage / VandalismIncludedNot IncludedNot IncludedNot Applicable
FireIncludedIncludedIncludedNot Applicable
CollisionIncludedNot IncludedOptionalNot Applicable
Natural EventsIncludedNot IncludedOptionalNot Applicable
Theft or Attempted TheftIncludedNot IncludedIncludedNot Applicable
Compare all 4 Suncorp Motor Insurance

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