I've been with suncorp for about 4 years now and have had two ride off's in that time. First accident,not being my fault,I didn't have to pay anything and they were really nice and made sure that I was ok and paid me out within 2weeks of claim. No out of pocket expenses to me. 3months later,I had a new car and had that written off with 4 days of owning it,accident being my fault. Again,showed alot of empathy towards me and my situation and obviously being my fault, had to pay the excess,which I didn't mind and got paid out within 2weeks. Defini...Read more

After being involved in an accident that I was not responsible for my car a Mercedes E250 was sent for repair to SMART Capital for body repairs. Once I got my car back a week later the parking sensors started playing up. Suncorp is refusing to own the fact that the parking sensors were damaged while my car was under their care. The sensors were working perfectly fine even after the accident they only start playing up when I got the car back from SMART Capital (check their reviews). I would not recommend this insurance if you driving a premium ...Read more

My car was hit by another person while parked. Other party admitted fault. We called Suncorp to see if we should lodge a claim or leave it with the other drivers company (RACQ). We were told if we left it with RACQ we may not get as much back for the car as they’ll use current market value, not the market value at the time the policy was written. We were also told we would lose the rest of our insurance premium, whereas if we went through Suncorp we would get the market value at time of policy commencement and the left over amount from the ins...Read more

Have been insured with Suncorp for 3 years through GIO - car was recently in a minor accident and had to be towed to repairers - firstly I was told it was going to be written off and to come empty the car out and then 2 days later I was told they wont be writing it off but they cant repair it either - so they offered a cash setlement which is half what the agreed value is and I was told to come get the car (which wont start and had to be towed) and that they will no longer insure the car as it now has pre existing damage.... they then said they...Read more

I was in a three car accident, this year, I was at the front. I was not at fault but I had to pay my premium. They haven't taken any attempt find the information although I have uploaded picture of other cars including the car registration number. If the car owner behind me refuse to provide contact number out of fear what can I do.
They have no interest on providing me a loan car as well as if they have to pay for it. where as other insurance company already accepted. As they don't know the full picture ( without attempting to know the story...Read more

Minimal damage and due to Capitol Smart Lane Cove's negligence the vehicle is not drivable. I don't recommend you take your vehicle there as it's been a battle with GIO and CAPITOL SMART. Emotional and financial strain that they don't feel accountable for.
Worst experienced ever!!! 8 week's ago went in for a simple not at fault accident back bumper bar. Picked it up and the car was not drivable. They had to get it towed elsewhere and have refused to repair it. I am out of pocket for car hire. GIO have been the worst insurance company. They ref...Read more

We insure 4 cars in total with Suncorp and have been loyal customers for a number of years, never having made a claim in the past.

But then we did need to make a claim...

My Partner (Stephanie) was driving our car on the highway at approx 100 KMPH when a truck in front of her carrying glass lost part of it's load. Glass shattered on the road in front of our car causing Stephanie to break and swerve suddenly and aggressively.

Upon pulling off the highway at the next exit (a couple of hundred meters away) Stephanie stopped the car and switche...Read more

We have been insured with Suncorp Insurance since 1994. Our house, all contents, 3 cars all insured with Suncorp for all these years.

All payments come directly out of our Bank Account (direct credit). I have never spoken to anyone at Suncorp until recently and was appalled at the rudeness and blatant lies.

I had a car accident and did not want to use their chosen car repairer due to a previous incident many years ago using their chosen repairer months after the repair was done on my BMW is started to rust. I promptly had it repaired at my...Read more

Ever since we began the process of making a claim with Suncorp Insurance in March this year for a minor accident involving, we have had nothing but chaotic decision making. Within a few weeks they returned my excess and cancelled the claim without any discussion as they said the other party hadn't yet submitted their side of the claim, then they had to reinstate it later). Customer service has been poor, they sound helpful enough but there must be a systemic problem because effective action is rarely taken, always gong back to the beginning. Th...Read more

We have car insurances with Suncorp. It’s been long and we never had an accident, 3 months back our van driver had an accident. We claimed it back in June 2019 first of all the tow truck they sent took ages to arrive, the Suncorp sent the van to gemini salisbury where the lwb van could not even be parked, so after few days when I called Gemini to find out how big the damage is they said they haven’t even looked at the van, while asking why they said the van did it even fit in their garage.. so I called Suncorp and let them know this is the prob...Read more