Suncorp Motor Insurance
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- <1 week (5)
- 1-2 weeks (11)
- 2-4 weeks (17)
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Reviews
Painful!
Painful!!!I rang 2 weeks ago requesting a document i needed. I was told it would be sent to my email the following week. No email was received. So, I began the whole process again. I am currently waiting on my phone to be connected to a Staff member .....1 hour later. Show details
Refused to do their job!
DO NOT USEI gave Suncorp a copy of the other driver's licence, who was at fault. Suncorp told me even though he was at fault I had to pay me excess as they tried calling him and he would not answer his phone! I Had to threaten them with taking them to the ombudsman to get them to actually do what I paid them for. It is the insurance companies responsibility to peruse the person in the wrong not mine! Show details
No English speaking staff! Pathetic, this is Australia
Useless NON ENGLISH speaking staff!! Suncorp uses off shore staff who both don’t understand English and don’t speak very good English. It is almost impossible to get help when calling them. Absolutely f*in useless!!! Show detailsNo claim no demerit but fees up by 46.4%
I have been a Suncorp comprehensive car insurance holder for 9+ years with no claims, no demerit points. They sent me a renewal notice with my insurance going up 46.4%. What a joke, shopping around now. Show details0/5 review
I cannot believe the incompetence of the staff in the claims dept. They know absolutely nothing and not even located in Australia. As a person who was hit by one of their customers i will never ever ever use suncorp insurance for anything, It gives Suncorp Stadium the worst possible reputation. Show detailsDisgusted!
Please do NOT use Sunrop to insure your motor vehicle. Their communication is ZERO. Responsiveness is ZERO. They offer a network of repairers, most of whom they own or have a financial interest in, and most of whom have atrocious reputations and reviews on Google Reviews. They tell you that you also have the choice of your own repairer, that is until you attempt to do so. With many weeks passing now, and with no hope of an assessment even being done, and despite more than 3 1/2 hours on the phone over 3 weeks thus far, we have decided to take f... Read moreurther action action Suncorp by first approaching the regulators. I will update this feed as time permits. *Don't believe what they say and how they market themselves. Suncorp are masters of Misleading & Deceptive Conduct!DO not get insurance with Suncorp
I would never get car insurance with this company again. I have comprehensive and my car has been deemed a write off and this is my recent experience- They NEVER contact you. Ever. Throughout my whole claim I had to call them for updates. They said a tow truck would come in 2 days, never did, then it was 4 days, then it was 'maybe tomorrow, they might call'. It tooka week for the tow truck.
- After that, they said my car was going to the repairer but it was somewhere else. It took over 2.5 weeks for the assessment. In that time, no one ever r... Read more
Unreasonable increase unprpfessional staff
Our second year insurance suddenly increased over $200 (it was a new car when insurred, hardly used and did not have accident ), we also moved from closer to city to a quiet suburb much further from city (according to their policy should cost slightly less). Upon enquiry for the renewal invoice, the staff called Jessie told us it's because it's the second year so it's going up and nothing they could do. So basically the first year just to suck you in and you are not welcomed to continue with them. Ok there are plenty insurance companies around. This Jessie mumbling very fast almost ununderstandable. I had to ask her to repeat and slow down. She showed no interest to talk to customer. Didn't seem professionally trained. Show detailsIs anyone there?
I have not had any problems up until 2024.My premium was already on the expensive side and as of the new year it increased by 30.6%
Every phonecall I have made has told me to do everything online, however there isn’t any options to do things like rescheduling payments. It will hang up if you ask for an operator. Ai chat doesn’t understand anything and human chat consultants do not answer. Show details
Deserves no stars
Car was damaged 25 Dec, 2023. Received text on January 12stating car was being repaired with estimated date 12 February. Rang car repairer on that dateand they claim they haven't been notified. Spent 2 hours on the phone with Suncorp only to be told my car was written off. Had not been notified. Not good enough. Show detailsTerrible customer support
Suncorp Customer support have no idea what they are doing they can’t speak English or understand English so they constantly put you on hold , their supervisor is never available but they say I organise some one call you ,that never happens how the hell do they get these jobs , I’ve been with Suncorp for many years until today they will not be getting another $ from me do not choose Suncorp you will be disappointed Show detailsno care
it was horrible experience my car was wrecked and it was repairable write off i left my posesstion in my car suncorp never reply. Show detailsComprehensive insurance went up by 46.1 percent for no reason
Do not recommend at all it is the most expensive car coverage of them all!! My comprehensive car insurance went up by 46.1 percent ($80 month) for no reason at all, I did not make a claim and no changes in circumstances or anything and when I rang to ask why I was told because of car parts going up was the reason. I am going with budget direct and will be saving nearly $100 month now!! Show detailsRenewal Policy went up 60.3 % $1217.95 to $1952.03 with no justification
Renewal policy went up 60.3 % $1217.95 to $1952.03 with no justification. I called and waited while they looked into the increase, they acknowledged no claims and no change to the policy and advised it was the risk in my area (Warners Bay Lake Macquarie) and cost of parts !!! . I went to budget direct (from there reviews on this website) and got it cheaper than the first year (below $1217.95) with Suncorp . Show detailsAvoid at all costs
Extensive hail damage sees our car seemingly unable to be fixed. Suncorp have gone quiet. They farm the handling of your claim off to the Philippines where you get the expected poor outcomes...all to save themselves a few dollars. You don't want these guys handling your claim, trust me! Show detailsQuestions & Answers
Our Son had an accident and his car was written off, it took 5 and a 1/2 weeks to get anything done about it. Then organised to pick up personal items from Eagle Farm inspection centre. No confirmation email and when we arrived was told it was booked for a different date.
This company can't get anything right and every time, all they say is "I will put in a complaint form for you".
Worst insurance company
How long should a claim for accident take time
Can the repair costs of two separate claims be combined into one and result in the vehicle being written off for the repair cost exceeding the value the vehicle is insured for?
Hello
Fkn maggots
Details
Category | Roadside Assistance Providers and Car Insurance | Roadside Assistance Providers and Car Insurance | Roadside Assistance Providers and Car Insurance | Roadside Assistance Providers and Car Insurance |
---|---|---|---|---|
Other Insurance Types Offered | Health, Home and Contents, Income, Life, Motorcycle and Travel | Health, Home and Contents, Income, Life, Motorcycle and Travel | Health, Home and Contents, Income, Life, Motorcycle and Travel | Health, Home and Contents, Income, Life, Motorcycle and Travel |
Coverage Type | Comprehensive | Compulsory Third Party (CTP Green Slip) | Third Party, Fire and Theft | Third Party Property Damage |
Underwriter | AAI | AAI | AAI | AAI |
Legal Liability Cover | Included up to $20 million | Included up to $20 million | Included up to $20 million | Included up to $20 million |
Roadside Assistance | Optional Extra | Not Offered | Optional Extra | Optional Extra |
Reduced or Zero Excess Windscreen Cover | Zero Excess Included | Not Offered | Not Offered | Not Offered |
Choice of Repairer | Allowed | Not Applicable | Allowed | Allowed |
After Accident Care | ||||
Hire Car after an Incident | Included up to 21 days | Not Applicable | Included up to 21 days | Included up to 21 days |
Emergency Transport & Accommodation | Included up to $1,000 | Not Applicable | Included up to $1,000 | Included up to $1,000 |
Towing Costs | Included | Not Applicable | Included | Included |
Hire Car after a No Fault Accident | Included up to 21 days | Not Applicable | Included up to 21 days | Included up to 21 days |
Essential / Emergency Repairs | Included up to $1,000 | Not Applicable | Included up to $1,000 | Included up to $1,000 |
Benefits | ||||
Pay As You Drive / Fixed Kilometre Discount | Not Applicable | |||
Hire Car after Theft | Included up to 21 days | Not Applicable | Included up to 21 days | Included up to 21 days |
Lock and Key Replacement | Included up to $1,500 | Not Applicable | Included up to $1,500 | Included up to $1,500 |
Transit Cover | Not Applicable | |||
Trailer & Caravan Cover | Not Included | Not Applicable | Not Included | Not Included |
Child Safety Seats and Prams | Included up to $750 | Not Applicable | Included up to $750 | Included up to $750 |
New-for-old Car Replacement | If your car has been stolen or damaged in an incident in the period of insurance and we have agreed to pay your claim as a total loss, we will replace your car, if:
| Not Applicable | Not Included | Not Included |
Personal Property Cover | Included up to $1,000 per incident | Not Applicable | Not Included | Included up to $1,000 per incident |
Uninsured Motorist Benefit | Not Included | Not Applicable | Included up to $5,000 | Included up to $5,000 |
Accidental Loss or Damage | ||||
Malicious Damage / Vandalism | Included | Not Applicable | Not Included | Not Included |
Fire | Included | Not Applicable | Included | Included |
Collision | Included | Not Applicable | Optional | Not Included |
Natural Events | Included | Not Applicable | Optional | Not Included |
Theft or Attempted Theft | Included | Not Applicable | Included | Not Included |
Contact info for Suncorp Motor Insurance
- ABN: 66010831722
Extra Information
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