This is by the worst experience i have had dealing with an insurance company without even seeing my car or getting a quote i get referred to a fraud investigator why??

i have a never had a insurance claim with them before they treat there customers like criminals 5 months later nothing has been done i have been in contact with afca.

and have a solicitor involved ..

I will be going to a current affair something needs to be done. they don't mind taking your money but when it comes to claim they brush it off my car got damaged by goats .

anyo...

Been a customer of Suncorp car insurance for 6 years. Have had no issues in the past with lodging complaints , car used to be fixed with no hassle. Since the coronavirus it seems as though Suncorp Is scamming their customers and not wanting to fix their vehicles or pay out if car is a write off.
You lodge a complaint they accept it then days later palm you off to an investigator who treats you like a criminal and as if you are a fraudster . Then say your claim is yet to be accepted .

Without even conducting in the interview they already made ...

My car was involved in a accident which I was not at fault.
After ringing suncorp and lodging my claim I didn't hear anything for a week. I rang to check and they said my car was going to be repaired. I rang again a week or so later to see the progress and was told it would be started in a couple of days as there was a backlog. I ran again the next week and was told my car was being sent to another repairer. Another week goes by so I ring again and being repaired.
I ring again a week later to be told I've come through to the wrong department ...

Someone hit my new car at work and they were with Bingle so they lodged a claim with them and all was going well. However after my car got fixed the repair shop said the paint protection can be done through them or i can organise the same detailer i used to redo it. So of course i chose my original detailer and i have the invoice. Long story short, 4 months after my accident the paint protection still hasn't been reapplied because Suncorp has been extremely slow to respond and fufill the claim. I would wait 6 weeks before i get a phonecall o...

Huge excess, undervalue your car according to Red Book, which they lie is an “agreed value” but never asked if you agree to it - they just dictate it to you, don’t communicate. Sent it in to repairs and they sneakily send it on to be assessed for whether it’s a total write off. The Capital Smart Airport West folk didn’t tell me that it was being sent elsewhere to be assessed for a total write off, they just claim “it’s going elsewhere because we can’t repair it here”. This is to prevent you taking this legal advice:

“If your car is at risk of ...

Our car was damaged by unknown person. Suncorp sent us to Hertz for hire car. Suncorp keep dodging the issue. Cannot find anyone with authority to speak with to resolve issue under hire car agreement which is part of insurance claim.

My 2006 rav4 4x4 auto 18500km a right off, pay out was $5100 which is about half the replacement cost, after 15 years with suncorp multiple policies and accounts it is obvious they are just like all the other grifters

https://www.carsguide.com.au/toyota/rav4/price/2006

I've got the comprehensive car insurance with the windscreen and glass cover. I dicided to get the glass cover because in their advertisement says "You won't pay for any out-of -pocket".

My car was broken into (side window broken) almost 2 months ago. The responsable was identifify and charged.

I had to pay $800 of excess. My car was repair with O'brien (they work with Suncorp). They did something wrong and the electric window doesn't work properly.

They issued a payment of $326 for the repair, I told them that I have to receive all my exce...

Five months after crashing my 3 month old vehicle Suncorp still hasn't fixed it. It was written off by my repairer and was supposed to be a new for old policy. Suncorp said they happy to fix even if unsafe as long as it saved a few dollars for them. If I ever get it back I have been told it wont be safe to drive and likely to have ongoing problems. Dont try to complain to Suncorp either as all they do is stall the whole process. Non-existent customer service. Thankyou Suncorp! First and last time I insure with you.

Bought car from dealership, they gave me Suncorp insurance for 2 weeks for free. Had an accident after 3 days, contact to Suncorp and they put the value of car $3000 less than bill value. Anyways, it took them 3 weeks to finalise car would be repairable, however, after 10 days got a call from repairer that car is written off.
Havent reveived a call from Suncorp for next 3 days, I myself call them asking about claim settlement still no reply.
So in whole 1 month period never reveived a text message or a call from them.
Worst car insurance company to deal with, no systematic approach towards customer.
No proffessional conduct.

We have been with suncorp a number of years and hadn't had to claim.
Not at fault accident and they are giving is the run around. They have admitted not our fault but won't pay us the full amount. We've even tried to cancel the policy and they made that hard also. Spent over 15hrs on phone with this terrible company.
Staff don't listen to concerns and talk over the top.

This company will under value your vehicle
and ‘claim’ it’s red book value to get out of paying what is deserved (long valid story).
Anyway! Major note to make is that they will make you pay the remaining years worth of insurance owed when your car is “written off” even when not at fault (as ours was). They will also give you 3 different results!!!! In ONE day. Ie: 1. it is repairable as it is below its insured value, 2. it is just write off, and our last result—— 3. it will cost less for them to scrap it then repair it (total loss). Also when ...

I am undecided about whether Suncorp CTP in Queensland offers better value than any of the others.
In Queensland the CTP is just another expense and a CTP insurance provider is randomly chosen by Queensland Transport unless the car owner decides to submit a change CTP provider request. There really isn't any reason to do that because in Queensland every insurance company offers an identical product at an identical price..... until AAMI comprehensive car insurance gave my contact details to Suncorp CTP.
I received a legitimate looking email wit...

suncorp overcharge people without notice, keep you waiting on hold for no reason.they dont contact you when they decide to charge you more on your monthly payments. when you miss a payment they go all out and let you know then. they are not a company i would ever trust.

Please be aware that Suncorp discriminates when it comes to car insurance. If you are currently looking for a car insurance quote please try entering other addresses in your street to see if the quote for your address is the stay as your neighbours. I just did that for every house in our street and changed nothing but the address. The quote for our address is $1775.08 compared to the cheapest quote of $1093.19. You may think we must have a terrible driving history or are criminals but that is incorrect. My husband and I are in our sixties ...

I have been with Suncorp for three years and have over 5 insurance policies with them, due to instance I asked for clarification, I got a response from a customer representative, “ it is up to you and you can cancel it”. I try to find a quote from other insurance and it is much cheaper. The attitude for customer response caused the company to lose revenue of five insurance policy, I know you don’t really care about your job, because of your attitude, I save few hundreds dollars a year.

My car is worth less than the cost of repairs but Suncorp don’t want to replace my car I have a new for old policy but it is not in their interest to even put new parts in my car

had an accident involving a wallaby, made the claim on line and within 2 days the tow truck picked up the car and we were informed that the car would be ready in 3 weeks (I live 2 hours from the nearest repairer). 3 weeks later we rang to find out the progress and were told the gentleman working on the car had gone on holidays so it would be longer by a few days. this week (5 weeks after the incident being told it would only be 3 weeks) rang to find out the progress and were told the car is now at the mechanics for the mechanical side to be rep...

Used a misunderstanding against me to put my claim under review when I lodged my stolen car incident through a call. Even when I made it clear again at the end of the conversation that the car was not left unlocked she still put it down on offical documents. Unbelievable! When I called customer service they were "unable to do anything" and even tried to backup themselves up. Constantly shutting me down and told me to just wait for what the reviewer decides on. I told them that the reviewer would be making a conclusion on incorrect information but they did not care. Save yourself from being mistreated and disrespected like this.

UPDATE TO BELOW REVIEW:
See attached images for evidence that Suncorp has not done anything to progress a claim despite being advised by repair centre they are unable to make the assessment.
Policy Holder has advised Suncorp I am the point of contact for this claim, but nothing has been done for about five weeks since being advised by repair centre and subsequently the policy holder as Suncorp requested.
As a customer, would you want to be doing your insurer’s agency work, trying to get your insurer to acknowledge correspondence in their commu...