Suncorp Motor Insurance

Worst service imaginable - makes Centrelink and Telstra look like saints !! Avoid avoid avoid this insurance company at all costs and choose a company that will value your loyalty and money as clearly this company is all about profits and nothing about service. Shame on the recoveries/specialist team.

Forced the person P plater to lie to get hired car so they didn’t have to pay additional fee. Totally breaking the agreement and law. Also forcing the plaintiff to call up everyday to extend the car for one day. They’ve called Suncorp over 6 times now with 1 hour wait. The plaintiff came to my house and threatened my wife and my kids. I’ll never go with Suncorp ever again.

Terrible assistance from them, car was a ride off and I had no criminal history involving fraud but because I even had a criminal history they refused to fix my car or pay me to get a new one.

Been with Suncorp for years never had a claim in house our home insurance they certainly don't reward loyal customer they keep putting my insurance up minimum $200 every year I'm currently moving over to anther insurance company

Purchased a brand new car and the dealer had a deal with Suncorp so seemed like the logical choice. I was rear ended and took 5 calls to seperate call operators for them to clarify more information that I had already given them. Clearly don’t communicate between themselves. Then had another accident of my own fault and was accused of lying in my report. Will have to take this further to AFCA. Very disappointed in their service.

This is the worst insurance company I have ever had the displeasure of dealing with. Understand that should you ever need to engage with them it is a very unpleasant experience. I had an accident which wasn't my fault and have been on hold for a total of over 5 hours to sort it out.

I have, unfortunately, had 3 claims for car damage over last 18 months. First, someone tried to move into my lane while I was still in it, second, someone backed into my car when parked, 3rd. Car was hit from behind after merging, and written off! Suncorp immediately organized hire cars and repairs and tows. Really recommend them . Now bought another car and definitely will insure with Suncorp.

Very expensive premiums and poor communication. Don’t expect to speak with a Suncorp representative by phone without waiting on hold for of 45 mins. Their claims process is not well communicated nor transparent.

Setting up policy was easy, of course they want your money.
I bought a brand new car - someone side swiped it within 8 days! Claim was accepted and everything seemed ok. Unfortunately Suncorp only have one repairer they use in Cairns, so my repair is booked in for 5 MONTHS TIME!!! They have admitted the repair itself will only take 3 days but can't squeeze me in.
I have now been waiting on the phone to Suncorp for 2.5 hours to discuss it. Now I have been CUT OFF!!!
Once this is over I will be changing insurance companies.

I was rear ended last week (other party at fault) and Suncorp were incredible to deal with. They were efficient in processing my claim, booking my car in nearby to be assessed, organised a rental car and were happy to provide a SUV at my request and very easy to deal with regarding replacing my children's car seats. Everything has been seamless. The only minor thing is the wait time to get through to someone on the phone was about 45mins each time I called but that's expected with the floods etc happening at the moment ☺️ Now that I have my claim in I'm able to do everything online so I don't need to worry about holding anymore.

Crap insurance. Money Hungary. Rude staff. Inexperienced staff. Did not cancel policy when ask Multiple times. Crap insurance company car are rubbish and so rude can't even do a job

Where do I start I changed from Nrma to Suncorp for my car insurance because it was cheaper now I know why the customer service is absolutely shocking on multiple occasions I have realty with them they are rude , arrogant and definitely not here to hear your side of the story as a consumer I’m moving back to Nrma definitely not worth it I would rather pay more but have a great customer experience and service

Recently sold a car which was insured through Suncorp. Obviously no issues with Suncorp as the relationship involved only myself sending money to Suncorp, until I Sold the car and made a simple request.

After selling, I cancelled the insurance as anyone would with 100’a of 1000’s of other insurance policies. The remaining amount was agreed to be refunded into nominated bank account. Without notifying, Suncorp sent a cheque to an old address and on speaking to a customer service rep she said it was my fault and they had “done everything they co...

I crashed my ute last year. I know you hear all these horror stories of insurers trying every way possible to get out of a claim. The only question Suncorp were interested in however was “are you ok? Do you need any help?” From that point they sorted us a tow truck and a ride back to town. Gave us the option of repair or a pay out and never gave us any problems. Really happy with them. We had been about to leave for a cheaper quote but this incident made us stay!

My car was stolen on New Year’s Eve. To replace it given the current market I will have a $30,000 shortfall on what I am being paid. To add insult to injury the argumentative and aggressive young man from Suncorp told me time and time again that market value is determined by a third party. That third party’s definition of market value is the cost of the car before any profit of sale is placed upon it. Have they no understanding of what the word market means? Time and time again he tried to justify his position but when I asked him if he would p...