Suncorp Motor Insurance

After years as a loyal multi-policy customer (two cars + home), I called to query premium increases of 33% and 25% on my car policies — both vehicles went DOWN in value and I have zero claims. I was told nothing could be done, escalated to a supervisor, and got the same answer. When I said I had better quotes elsewhere and would be leaving, the… Read more

supervisor literally said 'you've got to do what you've got to do.' That was the end of the conversation. No retention offer, no callback, nothing. I've now switched everything to competitors and am saving over $2,100 per year. If Suncorp is happy to lose $13,000+ in annual premium with that attitude, they've clearly made a business decision that loyalty means nothing. Save yourself the call — get quotes elsewhere first.

If I could give 0 rate I would, Suncorp car insurance is totally scam. After my car involved accident this January, they won't take any reports or opinions from you, car sit with their repairer, had nothing done for 6 weeks, after without any notice, car been written off for totally no reasons at all, seems they owned the car after your claim… Read more

made.You Will Lose Your Car if You Make Claims With Suncorp , It Has Robbery Behaviour!!! Get anyone else rather than this Scam!

Suncorp is probably the worst insurance company I have ever dealt with. Their "Delay, Deny, Defend” policy is unbelievable. They will do anything to not pay out on a claim. I have looked at other reviews and the fact that they are constantly at the bottom of ratings says something about their customer service. After some heavy rain and slippery,… Read more

oily road conditions the car slid into a side rail on a corner. The car was insured for $12,500 - by the time they took out all the possible costs they could come up with, the payout was $10,000. To finally get to this payout, it took over a month of texts, emails and hours and hours waiting on the phone to finally get someone to speak with who doesn’t even speak english that you can understand. I had two cars and house insurance with them. I have cancelled all policies and would never sign up with them again. Save yourself lots of hassle and don’t insure with Suncorp - check out Choice and try the top rated insurance companies instead. Believe me it’ll be worth it.

Zero customer service - As a third party calling Suncorp why do you have to go through an offshore processing centre when they can't help you? It just wastes your time asking questions to be transferred to an onshore team - who then record a message stating that you need to call before 1.00pm. Why? Show details

I purchased a new car and thought I would try this company for the comprensive cover with monthly payments Now it took many calls and messages to get the to spell my surname correctly on the policy 1 spot was correct and another incorrect asked them… Read more

to send a hard copy of policy to me 5 times I asked before this was done Also my policy was for 12 months paid monthly after 3 months the monthly payments were increased and they sent me a letter stating this 3 days after the new amount was deducted from my bank account I wish I had never taken this policy out after more than 40 years of driving put them in top 2 of worst insurance companies

My work van was involved in a crash and a total loss. When I made the claim outside business hours I was called in the morning the next day to discuss it. The staff were friendly, helpful, answered all of my questions and even took the time to double check I had reclaimed all my belongings from the car once it had been assessed, before it was… Read more

taken to car heaven. The claim was settled in as timely a manner as it could be [given how busy I was trying to find the time to remove my belongings from the car] with no unnecessary guesswork or shenanigans, so ill be back to full productivity in my business very soon.

I have been with Suncorp Insurance for Home and Motor Vehicle for decades.Also Suncorp Roadside Assist is amazing. Suncorp bank is not good and we left but Suncorp Insurance is top notch. I don’t understand these negative reviews. The staff are second to none! For instance today Reva assisted me for arranging roadside assist and went beyond the… Read more

call of duty helping me before the mechanic arrived. The Insurance for Home and Motor Vehicle are second to none. Polite and helpful staff and the promptness for payments is almost immediate. Thank you Suncorp.

Spoke to a guy named Phil, he listened to my situation and found the best and most affordable option. I told him I’m looking to delivery drive 2 nights a week for uber/delivereasy etc. As my vehicle is primarily used for private purposes he kindly insured me under a private use policy, opposed to commercial policy, which saved me a lot of money!… Read more

Other companies have insisted I pay an extra 200 dollars monthly, just to deliver food a couple nights a week. Good value and easy to set up. Thanks Phil for great service and tips on places to visit in Ipswich!

If I could give a zero rating I would. Service is appalling. Car stolen in December. Car recovered in December. Car sat with Suncorp's 'preferred repairer' for 5 weeks before being assessed. No mechanical damage, minor repairs required. Still waiting and it is now April. Written complaints get no response. At all. Repeated phone calls to suncorp… Read more

go nowhere with regards to repairs being progressed. I get sent texts with updates that are out of date and mean nothing. The latest was this morning which was the exact same message that I received a month ago, that the repair is in 'painting phase'. Must be some paint job if it is taking a month to complete. I get referred to the repairer for more current updates. I generally give up on this after the repairer has me on hold for an hour and a half. Interestingly though, suncorp is brilliant at texts, and emails reminding me that my premium is due. Avoid Suncorp at all costs, including the other insurers that are part of the Suncorp Group.

Suncorp Insurance has been nothing short of frustrating and unfair since Oct.2025 , not solved yet My claim has been subjected to unreasonable delays, poor communication, and a complete disregard for clear evidence. Despite official police report explicitly confirming I was not at fault, Suncorp still attempted to treat me as liable, causing… Read more

unnecessary stress and financial uncertainty. It is unacceptable that an insurer would ignore a police determination and instead prolong the process while placing pressure on the innocent party. The lack of accountability, transparency, and urgency shows a serious failure in basic claims handling standards. As a customer, I expected professionalism and fairness. What I received was delay, confusion, and a decision that directly contradicted the facts. I would strongly warn others to think carefully before relying on Suncorp to act in their best interests when it matters most.

Very disappointing experience. I have had 4 vehicles concurrently insured for a number of years. I was 300 km away from home and had someone break into my hotel room while I was sleeping and steal my wallet and my car keys and then the car. The loss of the wallet was extremely difficult because without a debit card and a licence you are up the… Read more

creek. I got some insincere sympathy from a telephone droid but literally nothing else. I was on my own despite all the 'we care sooooo much' advertising hype we have continually pushed in our ears.

Then of course, same as everything these days, the claim was difficult to make - lots of 'dial 9 to go around in circles', lots of elevator music, lots of being put on hold for an hour and a half, then eventually speaking to someone in the Philippines. This person got a lot of what I told her wrong.

Luckily, the whole event was captured on the motels CCTV and the perp was recognised by the police. The car was recovered a few days later with some damage.

Notwithstanding the CCTV and the recovery of the vehicle, GIO/Suncorp or whatever they choose to call themselves on the day, harassed me until I paid the policy excess, then IMMEDIATELY accused me of fraud. Very sneaky and disingenuous.

Insure elsewhere. I am going to as soon as I get a result through the ombudsman. The other policies have already been cancelled in favour of a proper insurer.

Premium was $77/month, now they want $121/month, with a lowered excess. I'm not driving a new car, this thing costs $5k, I could buy a new one every 4 years by skipping the insurance. Show details

Zero stars. In my experience, USELESS insurance.I found dealing with Suncorp insurance an absolute nightmare.Their claims department is horrible to deal with, even for not-at-fault claims. Call centres are slow with long wait times and poor customer service.Also high insurance premiums to get any decent coverage. I will be AVOIDING Suncorp insurance and their many other insurance brands in future. Show details

horrendous company, call centre. Didn't follow sending the letter of demand. I got more information from the other parties insurance company. Completely useless, wasting hours of my time on calls while they transfer me to different departments and ask the same information over and over and record nothing. Show details

Been with suncorp for over s decade and got my renewal and with no claims it went up over $2k they gave me no reason for this other than government taxes tried to speak to them and all they could say was to adjust my policy and increase the excess Absolutley disgusting Show details

DO NOT insure your car through Suncorp. They are NOT the company they were. I have been with them for over 20 years and they will not replace my windscreen with a genuine windscreen as my car is an AMG and has a written signature on this. It needs to be replaced by a genuine AMG Mercedes windscreen. This is one of the features that distinguish a… Read more

AMG from a normal Mercedes. They want me to pay the difference even though I have the most expensive car insurance (New for Old) with them... Up for renewal next year and my premium is over $3000. What you have won for now you will loose in the long run. See ya "Felicia" will never use your company AGAIN!!!!

Had a car accident, no fault of ours. Car was towed to the nearest Suncorp insurer. They waited 8days to approve a car hire. Then wrote the car off after 3weeks. The minute they wrote the car off they wanted us to return the car hire before we'd even gotten our insurance claim. No care for how we might survive without a car. Then they wouldn't… Read more

let us retrieve personal belongings from the car, advised that they would ship our stuff. Well they went and lost it all. Including a set of irreplaceable Rosary beads passed down from our Great Grandmother. Then have the hide to say they'll only issue up to $1k refund on belongings. There was over $2500 of belongings in the car. When threatened with the ombudsman they changed their tune. But still waiting for the refund. Its been 3mths since the accident. We're out of pocket and patience. Our whole family has now cancelled Suncorp insurance. And we're changing banks from Suncorp. Don't want anything to do with them.

Their AI phone interface is less than useless. I wanted a wind screen repaired and they route you through to O'Brians who can only repair a wind screen in 5 days. We need to travel 400km in 3 days. RACQ can do it tomorrow but to get through to a real person is near impossible at Suncorp. Their premiums may be good but their phone service is… Read more

useless. Will happily pay more to deal with a company who is prepared to pick up a phone with a real person and sort my problem out without sending me around in circles.

Suncorp insurance claim process is very difficult. I tried to do it online and it dirmes not recognise policy number. Have been on phone call fir half an hour. No help.. Show details

Work vehicle was written off whilst insured with Suncorp. Not one call from this company to discuss the settlement, next steps etc. Now 3 weeks later I still don't know what it happening therefore had to withdraw the claim and go directly with the at fault drivers insurers. I thought this was the service which was paid for - absolutely… Read more

disgusting service. No customer service what so ever. Do not care about policy holders. Never again will I insure anything with this company.

Car insurance claim. Website says has 24hour phone contact available. Notavailable on night lodged claim. Had to lodge on website. Website lodged claim as windscreen only. Incorrect. Called hem to change on more than 1occasion. Have not changed title. Was given hire car- extended warranty purchased separately/on top of car insurance. A few weeks… Read more

ago car hire company said insurer not renewed. I rang about this was told my claim been escalated to disputes. First I'd heard of this. Still to get advice re this. Was put on hold 3x during this process nosound/music. Call dropped out 3x. Noone called back. Made at least 2 other calls.Was eventually told car hire extended to October 25 and process could take months. Still no formal advice from Suncorp. Was Yesterday and today contacted again by car hire to return car. Rang suncorp as advised by Hertz hire company re extension. Suncorp Refused to action or talk to me about anything as I had lodged complaint with financial ombudsman. My last correspondence ftom suncorp said someone would contact me soon. Still not occurred. When I did get thru and not disconnected kept being referred back to same claim area that kept saying my claim had been escalated and they could not help me.

Suncorp premiums suckered me in, But when it comes to claims you find you are not covered, they do not want to pay you a fair amount. When you escalate and provide evidence they said “ I know you feel the market value does not give you enough to replace the car. The prices listed on car sale websites are asking prices that include on road costs,… Read more

stamp duty and transfer fees and other charges which are not covered by your policy. Data is taken from the price a car actually sold for, not what it was listed for. ”

Therefore they will give you bottom of the market value and you will have to cover all other costs. I had the standard policy plus windscreen etc.. I thought I would be covered with no out of pockets to atleast be able to afford a car alike ..I was wrong, unless you have thousands of dollars set aside for your new car, expect to be paid $5000 less than the replacement Your excess plus the amount your premium cost for the entire year also. So approximately 7k out of pocket I was, and I reckon it could have been even worse for others.

Then there is that I was left without a tow and no contact I had to figure it out myself their claims team couldn’t care less about you after a major accident. DO NOT INSURE THROUGH SUNCORP, premium is cheaper than competitors because you are not covered