Suncorp Motor Insurance

Suncorp Motor Insurance

 Verified
Suncorp Motor Insurance
1.9

348 reviews

PositivevsNegative
21% · 72268 · 77%
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
Claim Resolution Time
  • <1 hour
  • <1 week
  • 1-2 weeks
  • 2-4 weeks
  • 1-2 months
  • 3+ months
Claim ApprovedYes · No
Value for Money
1.6
Customer Service
1.8
Timeliness
1.6
Job Satisfaction
1.6
Transparency
1.6

Reviews

348 reviews
Colleen W.
Colleen W.
  Comprehensive

Challenges when asking to increase my level of insurance, what would occur when I actually lodge a claim

Reconsider use of a car insurance provider, when they are unable to clearly communicate aspects relating to your car insurance Show details
Agooddane
AgooddaneCanberra 2600, ACT23 posts
  Comprehensive
C. Hill
C. Hill
  Comprehensive
Value for Money
Customer Service
Timeliness
Job Satisfaction
Jaideep F.
Jaideep F.2 posts
  Comprehensive

Lifetime New for Old Car Insurance

I had lifetime New for Old insurance.Making the claim was easy considering that my wife had just had an acciden.Wait times to get through to the Claims and RVO teams were Slow but excellent service once i got through to them.There was a bit of confusion as my Policy was coming up for renewal and no one was sure about the renewal part as my Car was a write off which was eventually sorted later on.
All said and done have been with Suncorp for a few years now and they have been excellent and are Good value for money compared to other Insurance companies.
Only Negative was long wait times for every call. Show details
Timeliness
Transparency
Sharon
SharonHunter Region, NSW3 posts
  Comprehensive

Slow process. Inefficient updates

At first all was good. Hire car provided no problem. It was a no fault claim. Declared my car a write off because it was an older car, even though not much damage. I was rear ended. Then had no updates whatsoever. As others have stated, you wait on phone for 45 minutes then they cut you off. My policy had just renewed when the accident occurred. $500 to be kept by them because of "different rules for write-offs". Still hadn't received my payout weeks after so finally got through to someone who said they would process the same day. Week later, rang again. (40 min wait). "Oh, it somehow got lost in the system.... I'll do a manual payment for you so it should take 3 days".
This is not good enough Suncorp. Show details
Timeliness
  • Thumbnail
  • Thumbnail
gopinath c.
gopinath c.
  Comprehensive

From our recent experiences they are not a good value for money and not a peace of mind

We were a long time Suncorp Insurance customer. Suncorp insurance is nowadays very expensive compared with competitors based on our recent experiences. They continued deducting from cards in their system even when not renewed and changed insurance company. They take very long time, delays in processing claims or refunds. From our recent experiences they are not a good value for money and not a peace of mind. Show details
Parveen K.
Parveen K.Greater Melbourne (Outer), VIC2 posts
  Comprehensive

Useless Suncrop + bingle

Suncrop by Bingle , Very poor service ,support and emails response... always long waiting on call. Manner Less team... Never-recommending in any condition.... Show details
Melody
MelodySouth East Queensland, QLD4 posts
  Comprehensive
Ali n.
Ali n.2 posts
  Comprehensive

Terrible

Really bad experience ripped you off without any excuse it doesn’t matter if you never been in an accident for more then 7 years and they give you so much headache and leave you without result . Do not recommend them at all . Show details
Narelle O.
Narelle O.South East Queensland, QLD
  Verified Comprehensive
  • Thumbnail
  • Thumbnail
Pan M.
Pan M.South East Queensland, QLD17 posts
  Verified Comprehensive

Cheap repair processes. Don't respond to emails at all. Value for money non existent

I pay over $6000/year in insurance, then an excess of almost $2000 for me to be told that Suncorp will not allow blending of paint from the repaired panel to an undamaged panel because they wont cover that under warranty. Now my car has a panel clearly looking different to the one next to it, for a damage that was quite small. Will look to get this to ACCC if not resolved perfectly and in reasonable time.
Emails to MyClaim do not get responded to. They are only looked at after you call them.
Phone calls take 10-20 minutes to get picked up.
You cannot speak to someone that knows technical details at all. Phone call ends with the call centre peeps.
Value for money here is non existent. Show details
Customer Service
Timeliness
Transparency
J van den Akker
J van den Akker2 posts
  Comprehensive

frustrating and confusing

Because the repair of damages to my car would cost Suncorp more money than they value my car, they declared my perfectly drivable car a 'total loss'. NEVER HAVE THEM DECLARE YOUR CAR A TOTAL LOSS IF IT IS STILL DRIVABLE! YOU WILL EXPERIENCE PROBLEMS because now you need to deal with the government and return your number plates if your car is younger than 15 years old, have the car re-registered and have a road-worthy done, even when your mechanic knows the car is perfectly drivable in its current condition! You'll be without any car for several weeks or months. Show details
Jerry
JerryCentral Queensland, QLD
  Third Party Fire & Theft

Worst experience ever

After a not at fault write off and uninsured other vehicle their policy states that an amount of $5000 is payable. Be about 4 months later, numerous phone calls, getting everything about the incident wrong on every query probably because it’s a foreign call center? phone calls generally take about an hour, the last one i was on hold for an hour and 14 minutes no answer. numerous times being told they will call me back got one call back. Unable to talk to a manager once to a supervisor that assured me they would call back, still waiting, three or four emails to their complaints department over at least 6 weeks, not even a response. Still waiting, most disgusting service I have ever encountered in my life and I’m old. Show details
Value for Money
  • Thumbnail
Darren26
Darren26Greater Melbourne (Outer), VIC12 posts
  Comprehensive
Darren26
Darren26  
More
Kalab O.
Kalab O.
  Comprehensive

They were quick to organise . But pretty slack to “write the car off” when it’s perfectly fine . I will be driving thi

Don’t recommend Suncorp for insurance . Rode my car off for hail damage . Have been driving the car around for months . Car is perfectly sound conditions apart from panel damage . They don’t allow you to buy the car back . I don’t want to ride my car off because I won’t be able to get the same model or type for the same value it’s valued at. I will be driving my trusty car with dents In the roof till it dies in 10 years time or more ! Show details
Customer Service
Timeliness

Questions & Answers

Shane P
Shane P · Motor Insurance

Our Son had an accident and his car was written off, it took 5 and a 1/2 weeks to get anything done about it. Then organised to pick up personal items from Eagle Farm inspection centre. No confirmation email and when we arrived was told it was booked for a different date.
This company can't get anything right and every time, all they say is "I will put in a complaint form for you".
Worst insurance company

Gholam
Gholam · Comprehensive Car Insurance

How long should a claim for accident take time

Dave Davo Davidson
Dave Davo Davidson · Comprehensive Car Insurance

Can the repair costs of two separate claims be combined into one and result in the vehicle being written off for the repair cost exceeding the value the vehicle is insured for?

Dave Davo Davidson
Dave Davo Davidson  

Hello

Dave Davo Davidson
Dave Davo Davidson  

Fkn maggots

See all Suncorp Motor Insurance questions

Details

Compare all Suncorp Motor Insurance listings
CategoryRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car Insurance
Other Insurance Types Offered Health, Home and Contents, Income, Life, Motorcycle and TravelHealth, Home and Contents, Income, Life, Motorcycle and TravelHealth, Home and Contents, Income, Life, Motorcycle and TravelHealth, Home and Contents, Income, Life, Motorcycle and Travel
Coverage TypeComprehensiveCompulsory Third Party (CTP Green Slip)Third Party, Fire and TheftThird Party Property Damage
UnderwriterAAIAAIAAIAAI
Legal Liability Cover Included up to $20 millionIncluded up to $20 millionIncluded up to $20 millionIncluded up to $20 million
Roadside Assistance Optional ExtraNot OfferedOptional ExtraOptional Extra
Reduced or Zero Excess Windscreen CoverZero Excess IncludedNot OfferedNot OfferedNot Offered
Choice of RepairerAllowedNot ApplicableAllowedAllowed
After Accident Care
Hire Car after an Incident

Included up to 21 days

Not Applicable

Included up to 21 days

Included up to 21 days

Emergency Transport & AccommodationIncluded up to $1,000Not ApplicableIncluded up to $1,000Included up to $1,000
Towing Costs IncludedNot ApplicableIncludedIncluded
Hire Car after a No Fault Accident

Included up to 21 days

Not Applicable

Included up to 21 days

Included up to 21 days

Essential / Emergency RepairsIncluded up to $1,000Not ApplicableIncluded up to $1,000Included up to $1,000
Benefits
Pay As You Drive / Fixed Kilometre DiscountNot Applicable
Hire Car after Theft

Included up to 21 days

Not Applicable

Included up to 21 days

Included up to 21 days

Lock and Key ReplacementIncluded up to $1,500Not ApplicableIncluded up to $1,500Included up to $1,500
Transit Cover Not Applicable
Trailer & Caravan CoverNot IncludedNot ApplicableNot IncludedNot Included
Child Safety Seats and PramsIncluded up to $750Not ApplicableIncluded up to $750Included up to $750
New-for-old Car Replacement

If your car has been stolen or damaged in an incident in the period of insurance and we have agreed to pay your claim as a total loss, we will replace your car, if:

  • you are the first registered owner of your car or you purchased your car as an ex demonstration model from a licensed motor dealer who was the first registered owner of the car; and

  • the loss or damage to your car occurred less than 2 years from the date of original registration of your car; and

  • anyone who financed your car provides us with written consent to us settling your claim in accordance with this additional feature

Not Applicable

Not Included

Not Included

Personal Property CoverIncluded up to $1,000 per incidentNot ApplicableNot IncludedIncluded up to $1,000 per incident
Uninsured Motorist Benefit Not IncludedNot ApplicableIncluded up to $5,000Included up to $5,000
Accidental Loss or Damage
Malicious Damage / VandalismIncludedNot ApplicableNot IncludedNot Included
FireIncludedNot ApplicableIncludedIncluded
CollisionIncludedNot ApplicableOptionalNot Included
Natural EventsIncludedNot ApplicableOptionalNot Included
Theft or Attempted TheftIncludedNot ApplicableIncludedNot Included
Visit official website
  • ABN: 66010831722

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.