Sunglass Hut

Purchased a pair of Maui Jim in store at Sunglass Hut Pacific Werribee. Was made to enter all my details in store for an online purchase as they did not have them in store. Received them & after several days (returns allowable up to 45 days) returned them for a refund due to several fitment reasons. They refused a refund stating that in store… Read more

purchases don't warrant refunds. I explained that my reasons warrant a refund but the attendant was quite rude stating that the T&C's on the receipt stated "NO REFUNDS" I took her word for it as I did not have my reading glasses. When I got home I read the receipt which had no T&C's it simply read that the conditions are online. Online clearly states what I had initially been told from a different sales consultant at the same store when I made the purchase. I am clearly entitled to a refund. I feel as I have been lied to & that the sales consultant clearly does not understand the Sunglass Hut policies. I will never shop there again, a pity really as in the past I have purchased from Sunglass Hut without any hiccups. It takes an eternity to gain the loyalty of a customer & only seconds to lose it. Next stop will be Head Office first thing Monday

Bought a $300 pair of polarised Rayban sunglasses from Sunglass Hut in Myers southland. A week later I discovered a chip in the lens. Obviously something had happened but nothing I had noticed. Myer Sunglass Hut said not covered under warranty and… Read more

that the lenses are delicate. I said that surely they are not fit for purpose if they get a chip in the lenses with no noticeable incident. Was told to raise with SH customer service. They said sorry cant help but I could buy a new pair for 50% off. I said I would not be buying anything from Raybans, Sunglass Hut or Myers again, after buying products regularly from all 3 for years. Very disappointed

I had such a wonderful experience at Sunglass Hut in Narellan Town Centre. Ali who served me was truly exceptional. I came in to exchange a faulty pair of sunglasses I had purchased a few days ago, and she made the entire process feel effortless and completely stress-free. From the moment I walked in, she was warm, welcoming, and so attentive. … Read more ·  1

She went above and beyond, taking her time to assist me with choosing a second pair of sunglasses and showing incredible patience while I decided. Her genuine kindness, professionalism, and calm approach made the whole experience feel so comfortable and enjoyable.

It’s rare to come across service like this. Ali made me feel genuinely valued as a customer.

Thank you Ali for your amazing service. I’ll definitely be coming back!

Very positive experience at Sunglass Hut – Sunday 28 December (morning) I had an excellent experience at Sunglass Hut at Tea Tree Plaza this morning. Earlier the same day, I visited JB Hi‑Fi to try on the new Gen 2 Ray‑Ban smart glasses. Despite being one of only two customers in the store shortly after opening, there were no staff available to… Read more

assist. Team members were grouped together at the front and back of the store, and I eventually had to ask the security guard at the entrance for help.

When I explained that the standard size felt uncomfortably tight and asked to try the larger size, staff refused. I was made to feel unreasonable for wanting to confirm the fit before purchasing, despite the glasses being close to a $700 purchase. When I asked about returns or exchanges if the sizing was incorrect, the staff member had to check with someone else, which took a significant amount of time, only to be told there were no refunds or swaps available. The interaction felt dismissive and unapologetic.

The contrast between that experience and Sunglass Hut was night and day.

My daughters and I were greeted warmly as soon as we approached. When I asked about sizing, the staff member immediately brought out both sizes for me to try on, without hesitation. She was knowledgeable about the product, confident in explaining return policies, and made the entire process feel relaxed and pressure-free. I didn’t feel rushed or judged, and the staff presentation and overall attitude were noticeably more professional and positive.

Being able to try both sizes meant I could purchase with confidence, and I’m very happy with my choice.

Many of my friends and colleagues are now upgrading from Gen 1 to Gen 2 Ray-Ban smart glasses, and I’ll be recommending they go straight to Sunglass Hut based on this experience alone.

Fantastic customer service – well done to the Tea Tree Plaza team.

Hi I was at Myer Sunglasses hut and got served by the MOST HELPFUL consultant ever , SO DEDICATED , her name is Mariam , I will recommend anybody to go to that section 100% . Show details ·  3

I am extremely disappointed with my experience with this company. I purchased a pair of Prada sunglasses for $391, which had issues as the arm fell off, I requested a refund on 11 December 2025. Although I was advised that I could return the item and the return was confirmed as received on 22 December 2025, my refund has still not been processed. … Read more

It has now been 3 months of repeated follow-ups via email and phone, with assurances that the matter would be addressed internally—yet no resolution has occurred. This prolonged delay is unacceptable, leaving me without the product or my money.

I urge the company to take immediate action, honor its commitments, and implement a more reliable system for handling returns and refunds. Customers deserve timely responses and accountability, and I hope my experience serves as a reminder of the importance of delivering on promises.

Warranty is fake hahaha. Sound all lovely but trust me nobody ever get a claim . Very disgusting behaviour from workers and managers when you take in faulty item.

Last week I drove 40 minutes to the Sunglass Hut to purchase a new pair of sunglasses. After 2 minutes in the store I realised that nothing had prices on (unfortunately, always a red flag for me) I asked the assistant how was I to know the prices and she said, you can just pick the ones you want and we will give you a price????? I left the store… Read more

without looking any further as there was no way, during the busy Christmas week when we were doing our main shopping was I going to spend time, wondering what price range I was looking at and waiting for an assistant to let me know every time I wanted to know how much the glasses were. I don't know if this is a policy all Sunglass Hut stores, but I had every intention of purchasing a pair of sunglasses that day, and due to the poor customer service I left without any at all. If a store is confident that their products are value for money, then why on earth can we not know what you are charging????? sorry but I would not be returning to your store again.

I visited Sunglass Hut at Harbour Town Adelaide on 13th June with my mum, sister, and myself, and Chrissa, the Assistant Manager, provided us with excellent customer service. She was welcoming, friendly, and very helpful from the moment we walked in. Chrissa took the time to help all of us choose our sunglasses, offering honest suggestions and… Read more ·  1

making sure each of us found something that suited our style. She was patient with us as we tried different options and never made us feel rushed or pressured.

We really appreciated her kindness and attention to detail, and she made the whole experience easy and enjoyable for all three of us. Thank you, Chrissa, for helping us choose our sunglasses and for such a great shopping experience.

Went to Disneyland and never thought I purchase my next pair of sunglasses. I was attended by Kyle! Thanks so much for your patience, stellar service and for making me feel heard, confindent in my purchase and warm welcome. You definitely are a true representation of stellar service and I am so grateful for that! Show details ·  1

Sunglass Hut seems to think it's okay to make up its own refund policy with zero consideration for Australian Consumer laws. Poor stock levels in stores where they often try to sell you the display model at full price. I was unable to get a refund on an expensive product which was chipped, sharp, and dangerous to wear despite being "new in box". … Read more

Was forced a gift card and told to order a replacement myself online, and it arrived damaged again. They then refused to refund and tried to force another gift card on me. Online customer service is worse, as they just ignore you because it's inconvenient for them. I had to follow up constantly after being ignored for over a week. It's like talking to a bot, because it feels like they just scan key words and respond selectively. It's either that or the staff they employ on customer service lack the English comprehensive skills of a grade schooler.

0/10, do not engage with this business. Especially their online store, it'll ship from a Chinese warehouse despite claiming to be 'in-stock'. Shop from somewhere with a more honest return policy, or just do without it, it's not worth the hassle.

After 4 business days of my item not being sent out i'd contacted them. It was only then that they'd revealed to me the item was out of stock but it said in stock on the website and they took my money. I'd spoke to the online chat customer service and they told me they refuse to refund as they were "preparing the item to post" and that they would… Read more

send it out within "these two days". Now all of a sudden they don't have stock. They refused to refund me my money (a few hundred dollars) and told me to wait 10 more days. This whole time I could have just purchased directly from Oakley. The most disrespectful conpany. Never waste your time and money with the disgraceful people.

I purchased a pair of Ray-Ban sunglasses from The Sunglass Hut at Burnside Village shopping centre on 29 Nov 2025. I later found out I didn’t need them and returned later in the day to request a refund. The lady store sales assistant said they don’t do refunds but offered a store credit. I said I thought that was “ very poor form” promptly I… Read more

believe the male store manager walked over to me and “aggressively told me to get out of the store”. This was handled in a very poor fashion and not respectfully dealt with. I again said how poor form it was and walked out. I will not return to this store and suggest to others to do similar. Regards Jon

I bought a pair of sunglasses. Despite being faulty I didn't receive a refund but a gift card. I've been told that the handles been misaligned during shipment. I will never go back to this store anymore except for using my gift card. This will be my last purchase from Sunglass hut. Terrible experience. Show details

I have received a number of gift cards for sunglasses hut and every time I go to use them there is an error and says the card has no balance. I then spend countless hours trying to have this resolved but then it happens to the next one. I send them numerous emails to resolve via customer service and never get a response. It is infuriating as I’ve… Read more

been looking at some particular glasses when on sale and by the time customer care finally say the cards are fixed the sale has ended. I have sent 3 emails over the past 3 months and not had a response to my issue.

Purchased a pair of costa del mar glasses which the frame broke for $300.Told me that it was user abuse and not manufacturer fault. I could get a new pair for $230???? Due to price rise. Absolute crap, didn't even view glasses. Rang claims department, Told me they would ring back with someone to speak to. NOTHING. Poor product. Even worse service. Now replaced after a bit too much trouble.

Called the carindale store spoke to Evelyn told me that I would be able to click and collect my order today no problem at all. Places order drive an hour to get here to be told they don't have my order spoke to customer service Valentina who said their was nothing they could do it was processing. Asked to speak to supervisor and was told that… Read more

theybdidnt want to speak to me. Worst customer service and when I asked to cancel my order they refused to even discuss it saying send us an email. Rude and useless stay away from here and buy through a different company you might have more luck.

How is this business surviving in Australia? Refunds are now only accepted for online purchases. They no longer accept refunds for purchases made in store because "you had the chance to try them on". I came across a pair of YSL sunglasses that had a $785 sticker but scanned $815. When I asked the staff member about this misleading and deceptive… Read more

conduct, she said "prices change all the time". This business has scam written all over it. Never purchase sunglasses from a shopfront because they're much cheaper online. I will never purchase anything from this shady (pardon the pun) business again.

Ordered a pair of sunglasses and a lash from sunglasses hut . Lash arrived with in 3 days from China. Sunglasses have taken over 2.5 weeks to arrive from East Coast. Even though website stated 3 day delivery. They weren't sent to 4 days after purchase. Asked customer service why the hold up , was told someone from online purchases would contact me . Guessing same department as shipping as no phone call. Poor performance Show details

Barry at Rockhampton sunglass Hut was amazing helped me pick out the perfect sunnies he's spot on with sizing and shapes to suit your particular face shape he was so helpful had so much knowledge of all the brands etc . Thankyou Barry I love my new Sunnies ❤️ best customer care ever. Show details ·  1

Amazing Service Lucy gave from Chermside. I couldn’t speak highly of the service that was given by Lucy at Chermside. The way she helped me with previous transactions. As I had lost a pair of my Sunglasses. She went far & beyond to help me. And I can’t say how much I appreciated that. Show reply

I purchased a pair of Armani Exchange sunglasses (~A$400) that looked perfectly fine in-store. Within three weeks the metal hinge on one arm snapped during normal use. On closer inspection the frame felt flimsier than any designer pair I’ve owned—nothing like the build quality you’d expect at this price point. Service & Store Response When I… Read more

returned to the counter, the manager examined the break for less than a minute and immediately blamed “customer mishandling.” There was:

No offer of a repair, exchange, or manufacturer warranty claim.

No apology—just a lecture about how I must have folded the arms incorrectly.

No willingness to escalate or even provide a formal complaint channel.

I asked whether Sunglass Hut Myer Highpoint stands behind the products they sell; the answer, effectively, was “That’s your problem.”

Overall Impression Zero accountability for product defects.

Staff visibly frustrated when asked basic warranty questions.

$400 gone and I’m left with broken frames after only a few wears.

Bottom line: If you value build quality and after-sales support, shop elsewhere or buy directly from the brand’s authorised website. Until Sunglass Hut Highpoint improves both its product vetting and its approach to customer care, I’ll be taking my business in the opposite direction.

I literally walked in to just look around. No plans, no budget, just a lil stroll. And then came Mariko—an absolute vibe. She didn’t push, didn’t pressure, just served up the kind of style and energy that makes you feel seen. One minute I’m trying on a pair she suggested “just for fun,” next minute I’m swiping my card like these sunnies were… Read more ·  1

calling to my soul all along.

She’s got taste, she’s got heart, and she made me feel like a glam version of myself. Sunglass Hut, give her a raise and then another one—because she’s that good.

I not happy with sunglasses hut, never ever shop there again , they sale to me glasses with scratches, I bought glasses from dfo south warf. I bought it yesterday , I find it the lens got scratches , this morning I went to Sunglasses hut Emporium, they said, that’s not their problem I have to go back to dfo , but your exchange policy says if any… Read more

problems with glasses you can bring to any store. I was disappointed, after I went to Melbourne Central store, they was very rude and finally they exchanged but second glasses also got lots of scratches, I not going back but I paid 189$ for scratche glasses. Never again go for this shop again, they just eat my money, your product are faulty