The kiosk at Galleria shopping centre is terrible
Courtney working at Sunglass hut at Galleria , Morley is very rude and she talks in a way she is wasting her time.
Apparently she doesn’t like talking to people who makes mistakes in English.
Isn’t it one of the first things they should know to treat customers in a same way?
Not acceptable for a Retail store
I went to the Sunglasses hut in Werribee to pick up a pair of $330 Prada sunglasses and the sales assistant was cleaning the display pair and boxing them up, I said I want a new pair! And he said sorry we don’t have them, we will have to organise them. I ended up driving 40 mins to highpoint.
Stock your shops!!!! There are people who don’t shop online!
Ordered and then they cancelled and increased the price
Ordered a rayban 3561
General. Paid for it through paypal and then order got cancelled no one called and no one advised. Worst customer service and worst place to buy from.
They sell you something but then don’t deliver
Purchased a pair of sunglasses online, went through with no issue, monies taken. Then about 4 days after purchase was sent an email saying they were cancelling the order as they were out of stock. How can you sell something and then suddenly it’s not there. Will never buy from Sunglass Hut again.
Why big Business shouldn’t have young people running their shops!
After getting home after paying $400 for a new pair of sunglasses & looked at my purchase and not only the fact that the worst salesman I’ve ever seen wouldn’t even see if he could do anything off or maybe a little s something extra like some lens cleaner ect! But no!! I didn’t even even get one static cleaning cloth!!! Not happy with that part I just hope the sunnies are worthy!
- Verified customer
Great products and the fastest delivery ever!
I am so impressed with my sunglass hut online experience. I ordered my raybans the day after Boxing Day (a Friday) and had them by Monday. The glasses look exactly as described and I couldn’t be happier!
Don’t give your details to them
Don’t give them your mobile number, no matter how many times you try to have their marketing texts stopped they’ll keep sending texts.
I’ve received hundreds of unsolicited texts since buying my first pair 3 years ago
Incredible bad customer service
I bought a pair of sunglasses online for my son online. Website had offer on saying if you put the code HOHOHO you will receive 20% off for one pair of glasses. Tried all Saturday and it was not working. Wanted the glasses to arrive before Christmas so I had to make the order without code. Rang first thing this morning to ask for the 20 % to be taken off my order. The answer from customer service was that they can not do that and she told me that I have to make another order and pay for another pair of glasses ( $ 240) as the code is working...today....and return the others when they arrive. That is crazy! I do not have another $240....to spend and I do not even know if the first pair will arrive. Sorry Sunglass Hut but I will never shop with you again and the first pair will be returned when they arrive.
ZERO star rating - awful company
ZERO star rating to Sunglass Hut if I could.
Bought a pair of sunglasses that broke immediately and they have flat out refused to replace or refund. Every person I have dealt with has been rude, unprofessional and unhelpful. Emails, phone calls, in-store visits have all been terrible experiences. I will never EVER shop with this company again, and have shared my experience with a very large audience. It's surprising how many listeners have had similar experiences with Sunglass Hut.
This company blatantly lies to their customers - a quick Google search brings up the attached image. I even showed a staff member this and they could not care less. How they are still in business absolutely astounds me.
If you could give zero rating I would.
Doncaster store - encountered unbelievably, rude customer service. Would not replace Oakley sunglasses under warranty due to poor manufacturing - coating on lenses deteriorated due to UV ray. Sunglass Hut is set up to use excuses not to honour their guarantee/warranty.
Beware of the fine print regards warranty
We purchased a $400 pair of sunglasses 8 months ago from SH that we had to take back as the screw holding the arm kept falling out and the arm dropping off. The lovely lass behind the counter at the Noosa Heads store said I cant fix that as its not a warranty item and advised I best go to an Optometrist. I advised they were still in the warranty period. She referred me to the fine print in the warranty that excludes the screw.
So you might as well buy the same glasses on visiondirect as they are cheaper and offer a 100 day return policy and a 2 year warranty (no fine print).
Still have not received order
I was told I would receive my order in 3-5 business days, it has been 5 business days and I still have not received my order. I wrote to Sunglass Hut 2 days ago and asked why my order has not been shipped from China and I was told I would be contacted. Since then there has been no updates and I have ended up spending over an hour on the phone to DHL and Sunglass hut just to be told someone will contact me mid next week with an update which will be over 10 business days. The customer service was unhelpful and basically non-existent as I had to d...o all the contacting myself. The link to track your package and order in the confirmation email also does not work (and has not worked all week) which they just said on the phone "is normal". I would not recommend buying from Sunglass Hut.
Recently visited the Mackay QLD sunglass hut store because the previous sunglasses were very heavy in my nose so I swapped them with new one. The greatest service ever the lady took her time explaining what was best for me.
I always have had good experiences with sunglass hut.
Shame on you Sunglass Hut
I purchased a pair of Tiffany sunglasses from Sunglass Hut Doncaster. Unfortunately, one of the arms broke and I went back into the Doncaster store to arrange repair only to be told that you do not do repairs! Really?!? A pair of sunglasses worth $600 and you do not do repairs!!! So, what do you propose I do with them?!? Throw them out and purchase another pair! Tiffany’s don’t do repairs because I didn’t purchase the sunglasses from them and you don’t do repairs period! Zero customer service from both companies. Why would I bother buying anything from either of you again!! I would expect such an expensive brand such as Tiffanys to last longer than two years!
I absolutely love Sunglass Hut!!! Every store I’ve been to has had the most amazing helpful staff. They aren’t pushy and ACTUALLY want to help you not just pressure you into buying. I’ve had a bit of everything including Prada, Rayban, Michael Kors and Tiffany. I’ve only ever had a minor issue with one pair and they were able to swap it over. So good! Highly recommend!!!!
I Wouldn't Go Anywhere Else!!!!!!
Staff were amazing, Service was amazing, Product is amazing!!! There's a lot of bad reviews on here but it kind of seems like people just want something for free. I've had actual warranty issues before and the staff were lovely and swapped it over for me, and I've had non warranty issues happen and I've happily paid the 50% to get a new pair. Wouldn't go anywhere else!!!!
Terrible Customer Service
Terrible Customer Service. Tried to contact them at least 5 times with no response.
I returned a pair of Prada Sunglasses as per their returns policy and they refuse to give me my refund!
I will never shop there again, they are so rude and do not know the definition of 'Customer Service;'!
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Questions & Answers
I Ordered online and saw that it was shipped from China..are they fake?
Why can't you ship it from the closest store?
Sunglass H.Sunglass Hut
Thanks for reaching out to Sunglass Hut.
All of our products are guaranteed to be authentic and are shipped directly to you from our warehouse in China.
Does SunGlass Hut offer price match? I have found these and they are not on a final sale. Would prefer to buy from Sunglass hut...
I'm from Australia and I've ordered a pair of Prada glasses online. While looking at the tracking, it says it's coming from China. Is there no stock in Australia? Hoping they aren't fake because they were $400 glasses. Ordered from Sunglass Hut website.
Sunglass H.Sunglass Hut
Thanks for your question. I can confirm that all products purchased at Sunglass Hut are authentic. Some of our orders are shipped from China which is where our warehouse is located.
Thanks, Charmaine @ Sunglass Hut
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