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Sunglass Hut
2.1 from 94 reviews · View Statistics

Reviews

2.1

94 reviews
5
(22)
4
(1)
3
(0)
2
(9)
1
(62)
  • Product Quality
    2.9 (27)
  • Return Claim MadeYes (11) · No (21)
  • Customer Service
    2.0 (32)
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Rude Staff at Glenelg SA

published

The lady serving me at the Glenelg SA store was quite rude on the 17th of October. Such a shame after having a wonderful day. She was very passive aggressive

Customer Service
Product Quality
Return Claim MadeNo
Store LocationGlenelg, SA
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1 comment
Sunglass Hut
Customer S.Sunglass Hut
Dee

Dee

  • 3 reviews

Goods

published

Great
It was okay no problems
Wouldn’t purchase from here again
No issues at all and would recommend to any one that wants to buy their first pair of sun glasses thanks

1 comment
Sunglass Hut
Customer S.Sunglass Hut
Top End Reviewer

Top End ReviewerDarwin, NT

  • 3 reviews
  • 3 likes

Avoid at all costs

published

Bought a set of Oakleys on their website. Waiting a couple of weeks, called and emailed several times.

Out of the blue ... received email that they had cancelled my order. However, no refund!!!! I’m hundreds of dollars out of pocket - fraudsters!

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Sunglass Hut
Customer S.Sunglass Hut
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Tonee B.

Tonee B.Sydney, NSW

  • 7 reviews
  • 2 likes

Rude staff at Miranda store.

published

Called to ask if the store price matches sunglass hut website. Rude staff member said no and hung up. Called back and and was told she can't match that price on identical sunglasses. Completely misleading and against policy.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMiranda
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1 comment
Sunglass Hut
Customer S.Sunglass Hut
Matthew S.

Matthew S.Metropolitan Adelaide, SA

90 day return / 50% discount for replacements misleading

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationBurnside Village, Adelaide
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5 comments
Sunglass Hut
Customer S.Sunglass Hut
Matthew S.
Matthew S.

The store took the broken pair when I returned them. How am I supposed to get a second opinion?

Sunglass Hut
Customer S.Sunglass Hut
Sri

SriMetropolitan Adelaide, SA

  • 31 reviews
  • 24 likes
  • Verified customer

90 days exchange offer- SCAM

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationSunglass hut
See all answers
8 comments
Sunglass Hut
Customer S.Sunglass Hut
Sri
Sri

Why will I don’t get 20% off thats what I don’t get if I buy cheaper one? As its a exchange deal. Myer sunglass hut staff does not know about 90 days policy.

Sunglass Hut
Customer S.Sunglass Hut

Will never be back

published

I have spent hundreds and hundreds of dollars at Sunglasses Hut over the years, but after the service today I will never, ever be back. The lady at the counter at Galleria acted like I was wasting her time. The experience talking to her was like one giant eye-roll. She acted as though I was trying to rip her off, suggesting if I was nearing the end of a 2-year warranty period she would not honour the replacement agreement (does it have a 2-year warranty or not?!). When we left the counter she was audibly bitching about us to her colleague. Overall an awful experience. This woman should not be in customer service. I will never spend another cent at Sunglasses Hut.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationGalleria
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1 comment
Sunglass Hut
Customer S.Sunglass Hut
  • Verified customer

Perfect!!

published

Ordered on Saturday, delivered by Wednesday, fab site & fast delivery, also used my 25% off blue light card with no problems. Definitely use sunglass hut again, Ray bans were spot on.

Product Quality
1 comment
Sunglass Hut
Customer S.Sunglass Hut
Scott

ScottGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 2 likes

Place to Avoid - Sunglasses Hut Chadstone Shopping Centre

published
Customer Service
Return Claim MadeNo
Store LocationChadstone Shopping Centre
4 comments
Sunglass Hut
Customer S.Sunglass Hut
Scott
Scott

I’ve already submitted a complaint to the head office in Australia Immediately after it happened and have heard nothing. A regional manager was meant to get in contact with me but I have not received a call.

Sunglass Hut
Customer S.Sunglass Hut
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readtheirreviews1st

readtheirreviews1stAdelaide

  • 9 reviews
  • 12 likes

Run by robots

published
Return Claim MadeNo
Store LocationWest Lakes SA
Bobby

BobbyPerth, WA

Ordered and then they cancelled and increased the price

published

Ordered and then they cancelled and increased the price, Paid for it through paypal and then order got cancelled no one called and no one advised. Worst customer service and worst place to buy from.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline
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Another DHL victim

Another DHL victimSydney, NSW

  • 2 reviews

No support offered

published

Sunglasses were "lost" by DHL courier. Sunglasses Hut offered no support in this matter. Customer service haven't replied to my email and their call centre representative wasn't interested at all.

Customer Service
Return Claim MadeNo
Store LocationSunglasses Hut Online
Cazza

CazzaPerth, WA

  • 23 reviews
  • 4 likes
  • Verified customer

Cool shades

published

Purchased some Armani sunglasses from sunglass hut for my husband’s birthday, the sales assistant was very informative about what style would suit his face shape and was more concerned with the customer being happy than making a quick buck, would go there again when I need sunglasses.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSunglass hut Rockingham
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Oddie

Oddie

  • 15 reviews
  • 15 likes

Online quick delivery, easy returns.

published

Bought some Oakley OO9239 Crankshaft super cheap 50% off, ordered on a Tuesday got them Saturday, yes Saturday via DHL from China, that's quicker than I can get stuff local and postage was free.
Now the issue was the glasses were too tight so I had to return them. A simple phone call to their Sydney call center fixed this easy, I had to simply box them back up and print out the return shipping label and present to the post office (fyi shipping is free and you get a tracking number as proof).
It was an easy and regrettable process as I really liked the glasses. I have already purchased 2 other pair from them before which I love, just different larger sizings.

If you know what you want, try online, they have some great bargains.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationOnline
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Huddo

HuddoGreater Melbourne (Inner), VIC

  • 2 reviews
  • 2 likes

I just took my fav pair of Dolce and Gabbana back to Sunglass Hut.

published

With a price of 680 and believing the had a lifetime warranty, the lady at sunglass hut told me it was only a 2 year warranty and I bought them 26 months ago. The frame fell apart when polishing the lenses but Sunglass Hut does not care after the sale.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationMelbourne Myer CBD
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Maria

MariaPerth

  • 7 reviews
  • 4 likes

The kiosk at Galleria shopping centre is terrible

published

Courtney working at Sunglass hut at Galleria , Morley is very rude and she talks in a way she is wasting her time.
Apparently she doesn’t like talking to people who makes mistakes in English.
Isn’t it one of the first things they should know to treat customers in a same way?

Customer Service
Return Claim MadeNo
Store LocationGalleria shopping centre
Melanie and Domenic

Melanie and DomenicGreater Melbourne (Metropolitan), VIC

  • 9 reviews
  • 1 like

Not acceptable for a Retail store

published

I went to the Sunglasses hut in Werribee to pick up a pair of $330 Prada sunglasses and the sales assistant was cleaning the display pair and boxing them up, I said I want a new pair! And he said sorry we don’t have them, we will have to organise them. I ended up driving 40 mins to highpoint.

Stock your shops!!!! There are people who don’t shop online!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationWerribee sunglass hut
See all answers
Chris b

Chris bHunter Valley

  • 3 reviews
  • 3 likes

Terrible customer service.

published

Terrible customer service. Six month old Ray bans no warranty for a screw that had fallen out. Won't even order me one at my cost. Never buy from sunglass hut again.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationGreen Hills
See all answers
Romeo

Romeo

  • 2 reviews
  • 5 likes

Ordered and then they cancelled and increased the price

published

Ordered a rayban 3561
General. Paid for it through paypal and then order got cancelled no one called and no one advised. Worst customer service and worst place to buy from.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline
See all answers
Tamara D.

Tamara D.South East Queensland, QLD

They sell you something but then don’t deliver

published

Purchased a pair of sunglasses online, went through with no issue, monies taken. Then about 4 days after purchase was sent an email saying they were cancelling the order as they were out of stock. How can you sell something and then suddenly it’s not there. Will never buy from Sunglass Hut again.

Customer Service
Return Claim MadeNo
Store LocationOnline
Page 1 of 5

Questions & Answers

Sitiveni T.

Sitiveni T.asked

I Ordered online and saw that it was shipped from China..are they fake?
Why can't you ship it from the closest store?

1 answer
Sunglass Hut
Sunglass H.Sunglass Hut

Hi Sitiveni,

Thanks for reaching out to Sunglass Hut.

All of our products are guaranteed to be authentic and are shipped directly to you from our warehouse in China.

Thanks,
Sunglass Hut

holly J.

holly J.asked

Does SunGlass Hut offer price match? I have found these and they are not on a final sale. Would prefer to buy from Sunglass hut...
https://iframes.com.au/products/ray-ban-rb2447?variant=29661282893

No answers
Mica

Micaasked

I'm from Australia and I've ordered a pair of Prada glasses online. While looking at the tracking, it says it's coming from China. Is there no stock in Australia? Hoping they aren't fake because they were $400 glasses. Ordered from Sunglass Hut website.

2 answers
K Maras
K Maras

Hi, you would need to contact Sunglass Hut about your queries. Sorry I can't help.

Sunglass Hut
Sunglass H.Sunglass Hut

Hi Mica,

Thanks for your question. I can confirm that all products purchased at Sunglass Hut are authentic. Some of our orders are shipped from China which is where our warehouse is located.

Thanks, Charmaine @ Sunglass Hut

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