Still have not received order
I was told I would receive my order in 3-5 business days, it has been 5 business days and I still have not received my order. I wrote to Sunglass Hut 2 days ago and asked why my order has not been shipped from China and I was told I would be contacted. Since then there has been no updates and I have ended up spending over an hour on the phone to DHL and Sunglass hut just to be told someone will contact me mid next week with an update which will be over 10 business days. The customer service was unhelpful and basically non-existent as I had to d...o all the contacting myself. The link to track your package and order in the confirmation email also does not work (and has not worked all week) which they just said on the phone "is normal". I would not recommend buying from Sunglass Hut.
Recently visited the Mackay QLD sunglass hut store because the previous sunglasses were very heavy in my nose so I swapped them with new one. The greatest service ever the lady took her time explaining what was best for me.
I always have had good experiences with sunglass hut.
Shame on you Sunglass Hut
I purchased a pair of Tiffany sunglasses from Sunglass Hut Doncaster. Unfortunately, one of the arms broke and I went back into the Doncaster store to arrange repair only to be told that you do not do repairs! Really?!? A pair of sunglasses worth $600 and you do not do repairs!!! So, what do you propose I do with them?!? Throw them out and purchase another pair! Tiffany’s don’t do repairs because I didn’t purchase the sunglasses from them and you don’t do repairs period! Zero customer service from both companies. Why would I bother buying anything from either of you again!! I would expect such an expensive brand such as Tiffanys to last longer than two years!
I absolutely love Sunglass Hut!!! Every store I’ve been to has had the most amazing helpful staff. They aren’t pushy and ACTUALLY want to help you not just pressure you into buying. I’ve had a bit of everything including Prada, Rayban, Michael Kors and Tiffany. I’ve only ever had a minor issue with one pair and they were able to swap it over. So good! Highly recommend!!!!
I Wouldn't Go Anywhere Else!!!!!!
Staff were amazing, Service was amazing, Product is amazing!!! There's a lot of bad reviews on here but it kind of seems like people just want something for free. I've had actual warranty issues before and the staff were lovely and swapped it over for me, and I've had non warranty issues happen and I've happily paid the 50% to get a new pair. Wouldn't go anywhere else!!!!
Terrible Customer Service
Terrible Customer Service. Tried to contact them at least 5 times with no response.
I returned a pair of Prada Sunglasses as per their returns policy and they refuse to give me my refund!
I will never shop there again, they are so rude and do not know the definition of 'Customer Service;'!
- Verified customer
Stuff at Burwood store refused to repair or replace a pair of $400 sunglasses, bought only 3 months ago (the arm was wobbly and then just fell off). But since I cotacted their head office, the manager there was very helpful and has since provided a replacement.
Can't get a replacement part
After approx. five months of purchasing an awesome pair of Oakley's one of the nose pads (the things that protect your nose) fell out and was lost. Sunglass Hut would not provide me with one and I was told to buy one from Oakleys, who also don't sell them.
Sunglass Hut's customer service team are disinterested in the fact that I basically cannot wear the sunnies. I am happy to buy the replacement part they have no interest in helping me.
- Verified customer
Assured Quality FAIL!!!
I purchased a pair of Ray Bans for $250 in June 2018. On the first wear they slipped off and the frames broke. I visited the Booragoon WA store with the broken sunglasses and proof of purchase. Instore i was advised by the sales girl that there must be a weak point in the frames for them to have broken so easily. In my opinion, this situation qualifies for the 24mth replacement/refund policy but the sales girl only offered me the 50% off a second pair option. I declined the offer as $375 overall for a pair of basic Raybans is crap. I returned h...ome, called the customer service line hoping for better service but was told again (in an incredibly rude manner), that my only option is the 50% off a replacement pair. I tried to dispute this but I could literally hear her eyes rolling on the other end of the line, she did not want to deal with me. I declared defeat and purchased a new pair of RayBans, this time with the aluminium frame (much more durable apparently) in September 2018 while they had their Spring promo on. In December, a screw in the frame has come loose and now the lense is nearly falling out of the frames. They are now unwearable. $505 spent and no sunglasses to show for it. After my first experience with Sunglass Hut and their "Assured Quality" trade in option...or lack thereof...i'm really wary of even approaching them about my latest issue. Such an unsatisfying experience. Will not be recommending anyone shop here anytime soon. Furious, frustrated and squinty as hell.
- Verified customer
Disgraceful customer service
I’m having a disgraceful customer experience with this company. I returned a number of sunglasses as per the 30 day change of mind policy. For some reason they’ve only refunded one and are too incompetent to issue refunds for the others. I’ve called once and emailed twice and they still haven’t processed the refunds. Don’t bother advertising “free and easy returns” when they’re extremely difficult!
Chadstone Service WOW on Boxing Day!!!
I went to Chadstone on Boxing day already not looking forward to it and really wanted some sunglasses that I wanted a few months ago. I noticed the line and thought nothing of it as everyone would probably have one on Boxing Day. Then within a few minutes everyone noticed the power had gone in certain stores and Sunglass Hut was one of them. I was near Chanel and they shut their doors which really concerned me if Sunglass ut was doing the same. But WOW! within seconds a lady come to each of us and told us what was happening and that the store w...ill remain open, they could still process sales but could only have one customer per staff member as the store was dark. Then no joke within 3 min the same lady came around offering us all chocolates and apologising and hat it wouldn't be much longer. We all started chatting away and where so impressed and then we made our way in and all up 5 min wait. At this stage I didn't even notice the lights I was served by a very lovely man who went above and beyond, found me my pair and as I walked out the power came on which everyone started to cheer, even the customers. I was so impressed the way the team handled this and decided to write a review as I just got back from QLD and with no issues or one of the most crazy days in the year the store in Pac Fair and city was so different. No help and no care.
Rubbish product, no after care customer service.
Absolute rubbish and no after sales customer care. Do not shop there.
I bought a pair of Ralph Lauren sunglasses duty free from Melbourne airport for $134.00. retail about $175.00. wore them for one week and arm snapped. Got back to Adelaide and went into sunglasses hut in Myer building. Told by [name removed] that no manager on and to go to Rundle Mall store where a manager was on. Went to Rundle Mall store was told no manager on and can't do anything to help. Went back to Myer building Sunglass Hut and was told by [name removed] that they br...
Never shopping anywhere else
My beautiful prada sunglasses I wore for almost a season broke. A critical piece broke. I had enjoyed them for so long I thought I had a slim chance of asking for a repair. I took them back to where I bought them (sungasshut) hoping for a repair. But alas a spare part nor replacement could not be found. I was offered a new pair of anything in store to the same value and my long term relationship with prada gave way to Maui Jim WOW. The water has never looked the same. It was so easy. My new glasses are amazing. I won’t buy anywhere else again. No reciept. I lost that ages ago. They had my details on file.
This feedback is for one of the great staff members from sunglass hut parramatta store the young lady’s name was Hannah who helped. This young lady had incredible customer service skills and made me have a wonderful experience where I did not want to leave the store my husband had to Force me out. The store was great but this worker truly worked from the heart. Made me feel so comfortable very hard to find people who can, make you feel so great. Thanks sunglass hut parramatta for the best experience and thanks to the young lady
Did not open on time
I am sitting and waiting here to open sunglass hut it is 10:30 now and it was supposed to be open by 10:00. It's dfo south wharf location. I don't know if this outlet is even important but still giving it a thought that it's still closed. Hopefully the condition get better soon
- Verified customer
Too much trouble to be helpful.
Today I visited, sunglass hut at Harbour Town, Gold Coast. There were 2 reasons for my visit, firstly, to ask about a repair for a pair of Prada sunglasses bought from another store and secondly, to purchase a pair of sunglasses. Upon entering the store with my husband we were warmly greeted, I produced my Prada sunglasses that needed a replacement nose pad. I was told to take them to the octomatists a few stores along. End of conversation. I got the impression the sales assistants wanted us to leave to store. However, I began trying on variou...s sunglasses and was given an opinion by my husband, as to what suited best. I can honestly say that I have never been so utterly and contemptuously ignored before in any shop. I needed to ask the prices on a few pairs because they did not have any prices on them and that was the only help I was given. The older of the two assistants eventually became more friendly when I got my cash out to make my purchase. I have been a loyal customer for many years and this is the first time I’ve had shabby service.
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Questions & Answers
Does SunGlass Hut offer price match? I have found these and they are not on a final sale. Would prefer to buy from Sunglass hut...
I'm from Australia and I've ordered a pair of Prada glasses online. While looking at the tracking, it says it's coming from China. Is there no stock in Australia? Hoping they aren't fake because they were $400 glasses. Ordered from Sunglass Hut website.
Sunglass H.Sunglass Hut
Thanks for your question. I can confirm that all products purchased at Sunglass Hut are authentic. Some of our orders are shipped from China which is where our warehouse is located.
Thanks, Charmaine @ Sunglass Hut
Does sunglasses hut price match?
Sunglass H.Sunglass Hut
Hi Michelle, Thanks for contacting Sunglass Hut.
If you see the same pair cheaper, anywhere else locally we will price match.
A few important conditions:
1. The exact style and colour of the sunglasses must be in stock at the competing retailer, which must be located either in the same shopping centre or shopping strip.
2. Price confirmation must be obtained from the competing retailer. The guarantee excludes prices you find on websites, closing down sales and Sunglass Hut outlet stores.
Charmaine @ Sunglass Hut
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