SunnyLIFE

I ordered two float loungers and they arrived quickly. One wasn’t holding air properly, so I emailed SunnyLife about the problem yesterday afternoon. I woke up today to an order confirmation for a replacement float, no additional questions asked. That was the most pleasant customer service experience I’ve had in a long time. Super impressed. Show details

Super fast postage and product was exactly as described and my granddaughter thought it was the best bed. Until unfortunately the mattress wouldn't keep the air in it but the company was wonderful and prompt to replace the mattress. Super happy to deal with the company and its products. Thank you for making everything easy to deal with. Show details

I bought a Lux Lie-on Longer Float for a Xmas present. After blowing it up it started to deflate. I emailed them and they were very very helpful, Alvin and the team discussed the situation and then sending me a replacement. Not too many companies… Read more

would be as helpful as this one. I would definitely buy from them again. The best customer service ever. Thanks again. Very happy

Thank you Sunnife for the fantastic range of pool rings (I purchased 18 in various colours) for my milestone birthday pool party. The order arrived in perfect condition within a few days. Even more impressive was the customer service team who responded to my query within minutes! It was such a great experience overall and I can wholeheartedly recommend this company. Show details

Impeccable service when I was faced with a fault on my Sunnylife beach chair. I contacted Sunnylife and although my chair was outside its warranty period Sunnylife provided great customer service in keeping me up to date with possible solutions and consequently organised a replacement chair free of charge. Wonderful and such a pleasure to deal with.

Purchased the interactive baby float as a Xmas present and unfortunately it was faulty as the small head rest section wouldn't inflate. The rest of the float was perfect and while it still could be used it was annoying, not fit for purpose, and just didn't look good. The online complaint process was very straightforward and Sunnylife responded… Read more

to my concern immediately, and the very next day a replacement was ordered and dispatched. I cannot fault their customer service! Thanks Alvin and team at Sunnylife.

hi - my purchase as shown in the screenshot unfortunately was really bad quality - 4 out of 5 have lasted less than a day unfortunately. the hibiscus went within the first hour and so did the swan. Burgerboy - also on the first day popped in one of the arms. very disappointed with my purchase. Show details

Bought my young child the Sunnylife snorkelling set comprising of mask, snorkel and fins. The mask kept fogging up despite using known anti-fogging treatments - turns out the mask is not tempered glass so basically a toy rather than being functional or practical for snorkeling. The fins were a hard plastic - flexi at the ends but cut into my… Read more

child's feet given how hard they were. Fins are usually silicone or rubber, not hard plastic. The stickers included for application to the fins were not vinyl - paper stickers - for a snorkeling set so they came off after a swim and polluted the water. I won't be buying Sunnylife again as nothing I have bought to date has been fit for purpose - floaties and pool toys usually deflate and get holes quickly. It's all design/fluff.

Extremely disappointed with my recent experience with Sunnylife. I placed an order and only one of the two parcels was delivered. The courier confirmed that only one item was handed over, yet Sunnylife has refused to send a replacement and has instead left me waiting indefinitely for them to “investigate” their own logistics issue. This is not… Read more

acceptable customer service. I paid in full, did not receive the full order, and have been given no meaningful solution or timeframe.

Customers deserve better transparency, accountability, and support when issues arise. I’m sharing this so others are aware of what to expect.

Impeccable customer service 10/10. Had a faulty product, form was very easy to complete and submit. Communication with Sunnylife was prompt even over the holiday period. Sunnylife are sending out replacement. Thank you Sunnylife, again awesome customer service. Show details

I purchased the Sunnylife Interactive Baby Float for a Christmas gift. After opening and inflating the product, found that the shade cover would not stay upright. Contacted Sunnylife via email to advise of the issue. Response was fast and they were very helpful. After a couple of discussions, due to the product having a fault, Sunnylife refunded my full purchase price. Great service! Show details

I have recently ordered 3 products from Sunnylife and could not be more impressed with the professionalism and efficiency. The ordering process is easy and products shipped that day. One of the blow up children’s monster beds deflated slowly overnight. I contacted them through the website and was Alvin was fabulous in responding and ensuring a refund was issued. I reordered straight away as my grandchildren love them !! Show details

Absolutely amazing customer service & amazing products best beach chair iv ever purchased Show details

I purchased a dinosaur sprinkler and I didn't see the email to say that it had been sent to the post office and it ended up getting returned to sender. When I contacted sunny life they were very accommodating and just resent it out immediately! Great customer service, great products, so happy! Show details

Excellent customer service with a problem I had with a pool float.

AMAZING website. They have the cutest beach and pool items. The prices are fair and the delivery is very fast. I got a water hammock and a couple of poolside chairs that are quite magical. Their team is super nice and very responsive. I will continue to shop there. Show details

They’ve been so great with their customer service! I’m so happy with the response time and the fact that they weren’t charging me shipping to send products back and also just tried to make it right versus trying to cut corners. So happy with this company. Show details

Customer service is 10/10. I received not one but two faulty floats (the canopy on the baby float would not stay in the proper place) and the customer service was exceptional and FAST! I am excited to receive the third (upgraded/different model) float and use it with my baby this summer.

I am very satisfied with Sunnylife, their floats are so fun and their customer service is even better!! When we opened our float and blew it up, there was a small little hole, this sometimes can happen no big deal, so I emailed and sent a picture in and they immediately got back to me, saying they will send me another one and not to send back the damaged one! I will be using them for life. Customer service is impeccable.!!! Show details

I can’t say enough good things about SUNNYLiFE! The customer service was absolutely exceptional — Alvin went above and beyond with kindness and professionalism. It’s rare to feel so genuinely cared for as a customer. And the Luxe Beach Umbrella I received? Stunning. The photos don’t do it justice — it’s even more beautiful in person and the… Read more

quality is outstanding. I’m so impressed by both the product and the service. SUNNYLiFE has absolutely earned a loyal customer for life!

great customer support and assistance, 5 stars – i ordered two items for my kid, we were leaving to overseas within a week; however, i needed urgently exchange the item and work through the details. Sunny Life team responded to my emails within an hour in the same day, shipped replacement (express shipping) the next day, did an outstanding job resolving my inquiry, great team, great customer support and good products, my kid was very happy with the purchased items. Show details

horrible return policy – Their return policy sucks! you have to pay to return, even if it was a mistake. products look very cute online, but the products itself is NOTHING superb. just OK. Show details

Not value for money – I have Kmart pool toys that have lasted longer than Sunnylife. My latest Sunnylife pool lilo came apart at the seam only one week after inflation. This was a gift so I don’t have a receipt. Sunnylife won’t deal with me without a receipt. Show details

Won’t buy from them again – First of all noticed it was taking a while to be shipped so I emailed them, only after my email my order was shipped. I then received my order only to find that one of the towels was missing, again I sent them an email to which I got a reply that they are out of stock and will send me a refund. If they had been upfront in the first place I… Read more

wouldn’t have minded but why wait for the customer to email you first?? 0 stars for customer service but no complaints for the item I did receive.