Supercheap Auto Online Store

Extremely poor website and customer service I have now had multiple issues with Supercheap Auto’s website and checkout process, and unfortunately it has reached the point where I no longer trust the system. On a number of occasions, the website has indicated during the final checkout process that my available credits would be applied to the… Read more

purchase. However, the credits were not actually applied. I was then left with the credit unused, only for it to eventually expire before I had another opportunity to use it.

This has happened to me three separate times, which is far too often to simply be considered a technical mistake.

I have also had a similar issue with Supercheap Auto’s Best Price Guarantee. When purchasing online, there is no clear or obvious place during checkout to enter or submit a competitor’s price. Then, when you go into the store to collect your Click & Collect order, you are told that it is too late and that the Best Price information should have been provided during checkout.

If the website is going to take customers through the checkout process without clearly providing the opportunity to apply legitimate credits or Best Price discounts, only to tell them afterwards that they missed their opportunity, I find the process extremely misleading and unacceptable.

The customer should be clearly informed before payment is finalised that a credit or discount has not been applied. It should not be left until after the transaction, or until the customer arrives at the store, to discover that they have lost the opportunity.

After multiple experiences like this, I have lost confidence in Supercheap Auto’s online purchasing system and customer service.

I will now be purchasing more of my automotive needs through Amazon, where I can order from home, have the items delivered to my door, and at least have a checkout process where the price and applicable discounts are clearly displayed before completing the purchase.

Very disappointing experience from a company I have previously used regularly.

The SCA web-chat is outdated and difficult to use. The automatic system seems to respond to everything with "please try again".. and the live chat never connects. I entered my question and then waited for a response. I waited for 20 mins and it periodically responds with a canned message apologizing for the delay etc.. it then asks if you are… Read more

still there - and if YOU do not respond timely - it disconnects. Their customer service is awful. I was attempting to login to my club account so i could place a $500 order. Now I have to go to a competitor site. Either intentionally or unintentionally - SCA appear to be going out of business.

I received an email advising Supercheap Auto offering a $5.00 credit if I recycled a used lead acid battery through the store. I needed to purchase some filters, so I thought I would use the $5.00 credit to reduce the price of the filters. I… Read more ·  3

Activated the offer online, took the battery into Maitland store, I notified the salesperson I had the battery and had her enter it into the computer. When I received the invoice later, the $5.00 credit wasn’t on the invoice. I rang Maitland and was told the credit gets applied 24 hours after you bring the battery in, so the credit does not apply to the sale on the day. This is a false and misleading representation of the credit; it’s designed to make you come in a second time to be able to use the credit. I will be using Supercheap a whole lot less in the future because of this predatory behaviour.

Do you guys have Mazda rear speakers and under 100 dollar and can you install that and what's the price for installation Show reply

Septone Paint Stripper – Iv used Septon paint stripper to strip a 5x8 trailer and it done the job with no troubles at all,you do have to put it on thick thou,but it sure is potened wow,But will use it again for my car,,,The manager Zoe is fantastic and always goes above and beyond to help you,yes I recommend this product to any one

The chat system is a joke. If you want to get price match for online order you have to use their idiotic chat system. No one actually responds and you just get endless :we're sorry for the delay" rubbish. Then they close the chat.

I made a SPO and they gave a timeframe of 3-5 days. My order still hasn’t been delivered. My question is why give a specific timeframe if it’s going to take 1-2 weeks. I’ve seen other reviews of customers saying the same thing. Poor experience.

I put my vehicle into "My Garage" search for a car battery and all that show up don't fit. So the system turns off my car. A national chain and you don't have a battery for my vehicle type. Just a wholesaler for Chinese imports

I am sick of trying to find products online and they show everything except for what you are searching for i have a loyalty card but i am seriously considering throwing it and just going to auto barn or repco because i have to travel 25 klm to town and they have other parts shops there too

Ordered a HardKorr light bar on Black Friday with delivery promised for early December. Two months later there was still no sign of delivery, and I had to swap to another product just to get something ASAP. There was no tracking and poor communication throughout. I ended up driving to Everton Park to collect it — 1 hour 20 minutes each way. Missed Christmas gift and cancelled two auto electrician bookings. Very disappointing service.

Whenever they have an online Tuesday only sale, the cart page doesn't load you just get a grey screen. I don't see the point in announcing you have a sale if you can't control your website. This hasn't always been a problem, but seriously.. do something about it, it's frustrating, this has happened 2 weeks in a row. I'm not going to say " if I… Read more

could give you 0 stars I would because that's dumb and not how rating systems work.. do the math people. You all do it. Why?

If I could give zero, I would. They say they’ll deliver by a certain date and they don’t. It’s virtually impossible to speak to someone, their tracking is useless. Don’t use you are better off with Amazon or eBay unless you want to be frustrated.

I was after a towbar and saw 25% boxing day offer on their website and purchased one for $850, soon after making the purchase i realised that repco had it for 25% off as well but repco discounted price was $774 for the same item, The promo price was differnt despite of same percentage discount because supercheap has higher markup on their retail… Read more

prices for same item , regular retail $1149 at supercheap and $1032 at repco for exactly the same product i contacted supercheap to either price match or cancel my order and refund so i can save the $75 they were overcharging for the same product, they confirmed repco was cheaper and cancelled my order but did not send me issue refund for the $850 i had paid and I was unable to purchase with repco while repco's promotion lasted, I am hoping the refund will finally arrive at some stage but I am so disappointed I have not been able to take advantage of promotion at repco beacuase of supercheap holding my refund For anyone reading this I would not recommend supercheap and please do compare prices at repco as i have noticed lot of the common products are marked at higher prices at supercheap auto

Disappointed about how quickly the rewards dollars expire. I earned $15 of rewards but since they expire in only 28 days I didn't get the chance to even spend it. Really disappointing and makes me not want to make repeat purchases here.

Was purchasing items online and wanted to sign in as a Club member. Problem is I joined the club instore with only my mobile but the website needs an email to log in. When I tried to join the Club again with an email, I couldn’t because it said my mobile number was already in use. Totally illogical. Anyway, now I’m stuck not being able to make a purchase as a club member so now I’m not buying anything at all from Supercheap.

Ordered online and received no updates on the order past the delivery date, had to reach out via support only to be told that the item was out of stock (even though it was in stock at time of purchase) and wouldn't be sent till a month after the order was placed. The fact that I didn't receive any updates on the order until reaching out after the delivery times is ridiculous.

Fitting new brake pads. I have just watched the SCA fitting brake pads video and am shocked. As a qualified mechanic, I am amazed that SC A would leave themselves open to thousands of law suits after people follow their instructions. NO unqualified person and half the qualified mechanics should ever attempt changing brake pads. As a technical… Read more

expert in the field, I have seen too many mistakes made by people who thought they new better. Leave it to the experts. If you can’t afford to pay to have this job done, catch a taxi and save the rest of us from the accident you might cause.

I will never use this company again. Instore staff are dishonest, lack knowledge and know little about customer service. Trying to get online staff to honour a price match is nothing short of ridiculous. The last time that I waste my time and money with Supercheap. Pathetic.

Can't read, can't write and won't answer the phone. Ordered tyre pressure monitoring sensors online. Recieved wrong product, tyre deflator values, as well as another customers tax invoice details for a completely diffferent product. Suspect my details could have been sent out to another customer. 3 emails about issue ; no answer or acknowledgement… Read more

Called 1300 number; message said I was next in line with one minute wait time; after 11 minutes I hung up. Maybe supercheap takes notice of public comment???

Buy online for store pickup then have them call you to tell you they don't in fact have it in the store and then wait 30mins on hold so you can get a refund in 3 to 5 business days. Just shop elsewhere.

Forget about getting delivery on line, this mob don't care about your car only selling you Chinese made toys as you walk in. cheap crap sold to entice you in. Never mind finding what you want that's not very hard. But the amount of unrelated automotive items they sell is a joke and should be treated as such. Every single store has the same layout… Read more

with superfluous and superficial brightly coloured toys and cheap Chinese junk and isn't really too serious about actually stocking wall to wall automotive items. Half of this and half of that make up your minds mate. While I'm at it, every single store will not stock the items you actually need but once again, items for cars not on the road but if you really absolutely need something that's not in store,you might be lucky to get it delivered but I've never ever had such luck with any items this clown show sells. I can't believe this company is successful but then again it does sell crap that's absolutely not needed in the auto industry but I can't believe we'll, I can actually as that's a clown show these days too, the what used to be v8 supercars. Oh and their reply? Talk to your local store about that when it should be a corporate level you clowns no wonder your stores aren't taken seriously. Just do simple deliveries you idiots for ALL ONLINE ORDERS!!! and no we can't do delivery for all items. What a joke supercrap auto

Supercheap come out with “sale” prices that are not competitive with other companies. At one time Supercheap used to be reasonable but not lately. If you want a better deal go elsewhere

Tried to get a price match on an Item. It took different 5 times on "chat" and 1 hour to get zero result. Please don't waste your time with this site. The Chat experience is truly woeful, it drops. I sorry to say I wasted an hour, I must be a very slow learner.