Horrendous service by Supercheap Auto Online
Easily the worst online ordering experience I have ever had. Being 75 years old, I ordered online on 2 April (my credit card billed on 4 April). After almost three weeks the items delivered were completely different from what I had ordered. Now more than five weeks after placing my order I have received a refund but only after mailing a letter to the Supercheap Product Assurance Officer. Why so long in resolving the incorrect order Supercheap delivered? It is because they ignored the four emails I sent and they are uncontactable by phone (aft...er 20+ minutes, with no indication of wait times, I gave up on two occasions). I don’t understand how a company can survive using these business processes. I previously shopped in Supercheap stores but this was my first online order. I will personally definitely have nothing to do with this company again. The irony is that the motto printed on their delivery invoice is: “Not totally happy? Then neither are we ... please let us know if you are not happy with any aspect of this delivery because if you are not totally happy, we’re not happy.”
Charged $5 for membership club card never came in mail
Charged $5 for membership club card never came in mail after 3 months decided to email them they said we don't print physical card anymore come in store for discount
Simply a waste of time.
I bought a car battery charger online, 16/4/2020. They say they sent on 17/4/2020. They took my cash instantly, from there it's been hell. I am diabetic, on heart and blood pressure meds, anti depression, single, no family, no friend's, simply put alone. I did the right thing and stayed home as Aust gov asked. I have a supercheap store 600 meters away. I have begged Aust post, supercheap auto to help me. I explained my situation. I need my car to get my medication. I got sent a survey form to fill out as to my satisfaction with supercheap. No a...nswer to that, just deleted no doubt, along with my original explanation of my situation. Words can not express the ignorance of this company. It's now 29/4/2020. My situation isn't their problem, only my money was. DISGUSTING.
Supercheap would not beat a 'Repco' price. They would only match it. Their advertising says they will BEAT a competitors lower price . I'm pretty sure that's illegal as it must be false advertising!
Ignore messages, false selective reviews.
Sent 2 messages regarding 2 different issues and had no response. This was over a month ago now. It says they will respond if required however I very much required a response.
Twice I tried to review a product with misleading reviews and twice I was told it dose not meet guidelines. Forces you to turn ad block off and you lose the whole review if you left it on.
Only thing positive is the ease of use it being an online store.
Ordered 20 litres of isopropyl alcohol Online.
After nearly 2 weeks rang their online help desk asking where the delivery had got to.
Was told that it was a special order item and would take 10 days to be delivered.
Informed them that the product had been sitting a Melbourne Airport according to TNT track&trace for the past 5 days. Was then told that maybe I should contact TNT to get it sorted! That is the first sign of bad service. Informed them that as it was their delivery they should chase it up. Waited 2 more days and nothing was done by Supercheap Auto. The second sign of bad service.
Ended up ringing TNT myself and got it sorted.
Would never recommend that you buy from Supercheap auto online.
would bre excellent except for the store location bug.
Pros: I love the Supercheap brand and its stores. The Sunbury store staff are nothing but fantastic. I have a 1973 triumph and their parts provision for such an old car is great.
Cons: The website store location service is crap, never stores the 'preferred store' in my profile.
Great products and store
Purchased a roof rack on line, process was very easy. Product was ready for pick-up in my local store within 24hrs. I fitted the roof rack to my car with very little effort and I am a female in my 50's. A few weeks later I was given a credit due to the item going on sale. Very happy customer.
Great refund policy
I bought the wrong roof rack for my vehicle online and was able to return it for a full refund. I took one star off because I had typed my Reg number in online and it still brought back a list of all roof racks, even ones that don't fit my car. I believe this is a fault with their website searching process and should be fixed soon as it is misleading . I give 4 stars though because the customer service was understanding, reasonable and pointed out that if I had selected 'search by vehicle' from the menu that it would have worked correctly. They also gave me the full refund. It is a great refund policy.
- Online Store
- Verified customer
Great product listing for a non car person
Very happy with the online store as well as physical stores, when clicking and collecting. Accurate descriptions and stock availability at both Osborne Park an Mirrabooka stores. Easy site navigation, payment and pick up instructions.
Website full of bugs.
Website is constantly full of bugs, be careful in putting gift card codes and letting sit before finishing... If webpage reloads it will take the funds of the gift card without making a purchase, will have to do a run around to get the funds back, then told it's not refundable when you pay with a different payment source.
Way too slow for W.A customers to be worth it
was wondering why my Order was taking so long and called up the help line and was told that all online orders are done in Victoria. This makes no sense, even the person I spoke to at supercheap said it wasn't fair to W.A customers.
website not accurate
I tried to place an on line order on Jan25th on their sale, but when I placed my postcode, it seemed to get confused, and gave my preferred store, as some store in Nth Brisbane, which is about 1.5hrs drive away. Then I stated that I was already a club+plus member, but it tried to charge me $5 extra. I at this point, gave up, as the the time spent on the computer was outweighing the savings on the item I tried to purchase. Neil Pedley.
Spot on. Never had an issue. I don't know what everyone else has done wrong to be so unhappy
Best store online and in-store. Prices are not really super cheap very often but product range is good. I have completed 30 plus orders online and been in-store hundreds of times. Never disappointed
great items available
items i bought were just as described for my use and would definitely recommend this store in future buying customer service is above what it should be and very knowledgeable people that work there
Online Product purchase inquiry
I visited their website to purchase a specific product for my car. I had a credit on my account but couldnt work out if the system would apply 100% of my credit to reduce the price.
I sent this query in by email.
And I got a very brief useless copy/paste response that was unrelated to my query.
No choice but to visit a store where the customer service was basically non existant.
I ordered the unit online at about 1600hrs Sunday and it's just arrived 1330hrs Tuesday. I cannot believe a delivery can happen so fast, especially at this time of year. Kudos to Supercheap and TNT. I've ticked 'yes' to recommend to a friend and normally I would never make a recommendation, but that's how impressed I am.
Extremely poor customer service
Ordered membership club card almost three months ago, still has not arrived. Contacted customer service on several occasions without any reply. I was invited to leave a review on their Website, which was negative, it was rejected. This place is pretty much the worst I have experience buying automotive items. I will not buy products from Supercheap Auto anymore.
Purchased discs on line 13/10/19
Picked up by couriers please Alexandria store only going to Wollongong 1.5 hr drive tops 14/10/19
Still no delivery30/1019
Spoke to Shiza from complaints told me she would ring straight back still waiting
Easy to use
This site was very easy to use. Its was very easy to find the part I wanted as all you need to do is enter your number plate and the state of registration. From there you are given all the options of parts that fit your vehicle. This was much faster than using other sites.
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