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Supercheap Auto Online Store

Supercheap Auto Online Store

2.0 from 55 reviews

Reviews

2.0

55 reviews
5
(9)
4
(3)
3
(2)
2
(5)
1
(36)
  • Product Quality
    3.2 (24)
  • Return Claim MadeYes (1) · No (36)
  • Shipping
    1.6 (14)
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Al

Al

  • 4 reviews

Horrendous service by Supercheap Auto Online

published
Product Quality
Shipping
Return Claim MadeNo
Waqas

WaqasGreater Melbourne (Outer), VIC

  • 2 reviews

Charged $5 for membership club card never came in mail

published

Charged $5 for membership club card never came in mail after 3 months decided to email them they said we don't print physical card anymore come in store for discount

Return Claim MadeNo
Terence W.

Terence W.Metropolitan Adelaide, SA

  • 3 reviews

Simply a waste of time.

published
Product Quality
Shipping
Return Claim MadeNo
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Russell O.

Russell O.Perth, WA

Price beating.

published

Supercheap would not beat a 'Repco' price. They would only match it. Their advertising says they will BEAT a competitors lower price . I'm pretty sure that's illegal as it must be false advertising!

Product Quality
Return Claim MadeNo
Corey M

Corey MPerth, WA

  • 8 reviews

Ignore messages, false selective reviews.

published

Sent 2 messages regarding 2 different issues and had no response. This was over a month ago now. It says they will respond if required however I very much required a response.

Twice I tried to review a product with misleading reviews and twice I was told it dose not meet guidelines. Forces you to turn ad block off and you lose the whole review if you left it on.

Only thing positive is the ease of use it being an online store.

Return Claim MadeNo
Ron

Ron

  • 6 reviews

Ordered 20 litres of isopropyl alcohol Online.

published

After nearly 2 weeks rang their online help desk asking where the delivery had got to.
Was told that it was a special order item and would take 10 days to be delivered.
Informed them that the product had been sitting a Melbourne Airport according to TNT track&trace for the past 5 days. Was then told that maybe I should contact TNT to get it sorted! That is the first sign of bad service. Informed them that as it was their delivery they should chase it up. Waited 2 more days and nothing was done by Supercheap Auto. The second sign of bad service.
Ended up ringing TNT myself and got it sorted.
Would never recommend that you buy from Supercheap auto online.

Shipping
Chris Lord

Chris LordGreater Melbourne (Outer), VIC

  • 2 reviews

would bre excellent except for the store location bug.

published

Pros: I love the Supercheap brand and its stores. The Sunbury store staff are nothing but fantastic. I have a 1973 triumph and their parts provision for such an old car is great.
Cons: The website store location service is crap, never stores the 'preferred store' in my profile.

Product Quality
Return Claim MadeNo
julie Mennen

julie MennenPerth, WA

  • 4 reviews

Great products and store

published

Purchased a roof rack on line, process was very easy. Product was ready for pick-up in my local store within 24hrs. I fitted the roof rack to my car with very little effort and I am a female in my 50's. A few weeks later I was given a credit due to the item going on sale. Very happy customer.

Product Quality
Return Claim MadeNo
SamL

SamL

  • 7 reviews

Great refund policy

published

I bought the wrong roof rack for my vehicle online and was able to return it for a full refund. I took one star off because I had typed my Reg number in online and it still brought back a list of all roof racks, even ones that don't fit my car. I believe this is a fault with their website searching process and should be fixed soon as it is misleading . I give 4 stars though because the customer service was understanding, reasonable and pointed out that if I had selected 'search by vehicle' from the menu that it would have worked correctly. They also gave me the full refund. It is a great refund policy.

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rgee

rgeePerth, WA

  • 8 reviews

Great product listing for a non car person

published

Very happy with the online store as well as physical stores, when clicking and collecting. Accurate descriptions and stock availability at both Osborne Park an Mirrabooka stores. Easy site navigation, payment and pick up instructions.

Return Claim MadeNo
Kay

KaySouth East Queensland, QLD

Website full of bugs.

published

Website is constantly full of bugs, be careful in putting gift card codes and letting sit before finishing... If webpage reloads it will take the funds of the gift card without making a purchase, will have to do a run around to get the funds back, then told it's not refundable when you pay with a different payment source.

Product Quality
Return Claim MadeNo
Scott R

Scott R

  • 4 reviews

Way too slow for W.A customers to be worth it

published

was wondering why my Order was taking so long and called up the help line and was told that all online orders are done in Victoria. This makes no sense, even the person I spoke to at supercheap said it wasn't fair to W.A customers.

Shipping
Return Claim MadeNo
neil

neil

  • 2 reviews

website not accurate

published

I tried to place an on line order on Jan25th on their sale, but when I placed my postcode, it seemed to get confused, and gave my preferred store, as some store in Nth Brisbane, which is about 1.5hrs drive away. Then I stated that I was already a club+plus member, but it tried to charge me $5 extra. I at this point, gave up, as the the time spent on the computer was outweighing the savings on the item I tried to purchase. Neil Pedley.

Return Claim MadeNo
Josh A.

Josh A.Central, SA

  • 4 reviews
  • 2 likes

Spot on. Never had an issue. I don't know what everyone else has done wrong to be so unhappy

published

Best store online and in-store. Prices are not really super cheap very often but product range is good. I have completed 30 plus orders online and been in-store hundreds of times. Never disappointed

Product Quality
Return Claim MadeNo
Wayne Randell

Wayne RandellSydney Surrounds, NSW

  • 4 reviews

great items available

published

items i bought were just as described for my use and would definitely recommend this store in future buying customer service is above what it should be and very knowledgeable people that work there

Product Quality
Shipping
Return Claim MadeNo
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GRAHAM

GRAHAM

  • 14 reviews

Online Product purchase inquiry

published

I visited their website to purchase a specific product for my car. I had a credit on my account but couldnt work out if the system would apply 100% of my credit to reduce the price.
I sent this query in by email.
And I got a very brief useless copy/paste response that was unrelated to my query.
No choice but to visit a store where the customer service was basically non existant.

PatsDad

PatsDadGreater Melbourne (Outer), VIC

  • 17 reviews
  • 1 like

Amazing service

published

I ordered the unit online at about 1600hrs Sunday and it's just arrived 1330hrs Tuesday. I cannot believe a delivery can happen so fast, especially at this time of year. Kudos to Supercheap and TNT. I've ticked 'yes' to recommend to a friend and normally I would never make a recommendation, but that's how impressed I am.

Disappointing

DisappointingSouth-Eastern Region, NSW

  • 2 reviews

Extremely poor customer service

published

Ordered membership club card almost three months ago, still has not arrived. Contacted customer service on several occasions without any reply. I was invited to leave a review on their Website, which was negative, it was rejected. This place is pretty much the worst I have experience buying automotive items. I will not buy products from Supercheap Auto anymore.

Product Quality
Shipping
Return Claim MadeNo
Danny

DannyIllawarra, NSW

Absolutely disgusting

published

Accurate facts
Purchased discs on line 13/10/19
Picked up by couriers please Alexandria store only going to Wollongong 1.5 hr drive tops 14/10/19
Still no delivery30/1019
Spoke to Shiza from complaints told me she would ring straight back still waiting

Product Quality
Shipping
Return Claim MadeNo
1 comment
Supercheap Auto
Customer CareSupercheap Auto
Paul

Paul

  • 2 reviews
  • 1 like

Easy to use

published

This site was very easy to use. Its was very easy to find the part I wanted as all you need to do is enter your number plate and the state of registration. From there you are given all the options of parts that fit your vehicle. This was much faster than using other sites.

Product Quality
Return Claim MadeNo
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