Supercheap Auto Online Store

I made a SPO and they gave a timeframe of 3-5 days. My order still hasn’t been delivered. My question is why give a specific timeframe if it’s going to take 1-2 weeks. I’ve seen other reviews of customers saying the same thing. Poor experience.

I put my vehicle into "My Garage" search for a car battery and all that show up don't fit. So the system turns off my car. A national chain and you don't have a battery for my vehicle type. Just a wholesaler for Chinese imports

I am sick of trying to find products online and they show everything except for what you are searching for i have a loyalty card but i am seriously considering throwing it and just going to auto barn or repco because i have to travel 25 klm to town and they have other parts shops there too

Septone Paint Stripper – Iv used Septon paint stripper to strip a 5x8 trailer and it done the job with no troubles at all,you do have to put it on thick thou,but it sure is potened wow,But will use it again for my car,,,The manager Zoe is fantastic and always goes above and beyond to help you,yes I recommend this product to any one

Crystal clear headlights – Purchased new headlights for the mini cooper and it came in quicker than I thought. Instructions were easy to understand install, after all I am quite the weekend warrior when it comes to car related stuff. Found it useful online to plugin our number plate and find all compatible accessories very useful. Thanks Show reply

Bought Tyres and they handled a major problem with their West Gosford fitter in a very professional and timely manner – I was charged twice by the West Gosford fitter for their error and this was immediately investigated and refunded by Tyroola (Supercheap)

Ordered a HardKorr light bar on Black Friday with delivery promised for early December. Two months later there was still no sign of delivery, and I had to swap to another product just to get something ASAP. There was no tracking and poor communication throughout. I ended up driving to Everton Park to collect it — 1 hour 20 minutes each way. Missed Christmas gift and cancelled two auto electrician bookings. Very disappointing service.

Whenever they have an online Tuesday only sale, the cart page doesn't load you just get a grey screen. I don't see the point in announcing you have a sale if you can't control your website. This hasn't always been a problem, but seriously.. do something about it, it's frustrating, this has happened 2 weeks in a row. I'm not going to say " if I… Read more

could give you 0 stars I would because that's dumb and not how rating systems work.. do the math people. You all do it. Why?

If I could give zero, I would. They say they’ll deliver by a certain date and they don’t. It’s virtually impossible to speak to someone, their tracking is useless. Don’t use you are better off with Amazon or eBay unless you want to be frustrated.

I was after a towbar and saw 25% boxing day offer on their website and purchased one for $850, soon after making the purchase i realised that repco had it for 25% off as well but repco discounted price was $774 for the same item, The promo price was differnt despite of same percentage discount because supercheap has higher markup on their retail… Read more

prices for same item , regular retail $1149 at supercheap and $1032 at repco for exactly the same product i contacted supercheap to either price match or cancel my order and refund so i can save the $75 they were overcharging for the same product, they confirmed repco was cheaper and cancelled my order but did not send me issue refund for the $850 i had paid and I was unable to purchase with repco while repco's promotion lasted, I am hoping the refund will finally arrive at some stage but I am so disappointed I have not been able to take advantage of promotion at repco beacuase of supercheap holding my refund For anyone reading this I would not recommend supercheap and please do compare prices at repco as i have noticed lot of the common products are marked at higher prices at supercheap auto

Disappointed about how quickly the rewards dollars expire. I earned $15 of rewards but since they expire in only 28 days I didn't get the chance to even spend it. Really disappointing and makes me not want to make repeat purchases here.

Was purchasing items online and wanted to sign in as a Club member. Problem is I joined the club instore with only my mobile but the website needs an email to log in. When I tried to join the Club again with an email, I couldn’t because it said my mobile number was already in use. Totally illogical. Anyway, now I’m stuck not being able to make a purchase as a club member so now I’m not buying anything at all from Supercheap.

Ordered online and received no updates on the order past the delivery date, had to reach out via support only to be told that the item was out of stock (even though it was in stock at time of purchase) and wouldn't be sent till a month after the order was placed. The fact that I didn't receive any updates on the order until reaching out after the delivery times is ridiculous.

Fitting new brake pads. I have just watched the SCA fitting brake pads video and am shocked. As a qualified mechanic, I am amazed that SC A would leave themselves open to thousands of law suits after people follow their instructions. NO unqualified person and half the qualified mechanics should ever attempt changing brake pads. As a technical… Read more

expert in the field, I have seen too many mistakes made by people who thought they new better. Leave it to the experts. If you can’t afford to pay to have this job done, catch a taxi and save the rest of us from the accident you might cause.

I will never use this company again. Instore staff are dishonest, lack knowledge and know little about customer service. Trying to get online staff to honour a price match is nothing short of ridiculous. The last time that I waste my time and money with Supercheap. Pathetic.

Can't read, can't write and won't answer the phone. Ordered tyre pressure monitoring sensors online. Recieved wrong product, tyre deflator values, as well as another customers tax invoice details for a completely diffferent product. Suspect my details could have been sent out to another customer. 3 emails about issue ; no answer or acknowledgement… Read more

Called 1300 number; message said I was next in line with one minute wait time; after 11 minutes I hung up. Maybe supercheap takes notice of public comment???

Buy online for store pickup then have them call you to tell you they don't in fact have it in the store and then wait 30mins on hold so you can get a refund in 3 to 5 business days. Just shop elsewhere.

Forget about getting delivery on line, this mob don't care about your car only selling you Chinese made toys as you walk in. cheap crap sold to entice you in. Never mind finding what you want that's not very hard. But the amount of unrelated automotive items they sell is a joke and should be treated as such. Every single store has the same layout… Read more

with superfluous and superficial brightly coloured toys and cheap Chinese junk and isn't really too serious about actually stocking wall to wall automotive items. Half of this and half of that make up your minds mate. While I'm at it, every single store will not stock the items you actually need but once again, items for cars not on the road but if you really absolutely need something that's not in store,you might be lucky to get it delivered but I've never ever had such luck with any items this clown show sells. I can't believe this company is successful but then again it does sell crap that's absolutely not needed in the auto industry but I can't believe we'll, I can actually as that's a clown show these days too, the what used to be v8 supercars. Oh and their reply? Talk to your local store about that when it should be a corporate level you clowns no wonder your stores aren't taken seriously. Just do simple deliveries you idiots for ALL ONLINE ORDERS!!! and no we can't do delivery for all items. What a joke supercrap auto

Supercheap come out with “sale” prices that are not competitive with other companies. At one time Supercheap used to be reasonable but not lately. If you want a better deal go elsewhere

Tried to get a price match on an Item. It took different 5 times on "chat" and 1 hour to get zero result. Please don't waste your time with this site. The Chat experience is truly woeful, it drops. I sorry to say I wasted an hour, I must be a very slow learner.

I was googling tyres for my car and the price shown on their product listing page https://tyres.supercheapauto.com.au/tyre/kumho/215-55-r17/sa/ for the KUMHO SOLUS tyres was $108 yet when you click on the link to show details you are taken to https://tyres.supercheapauto.com.au/kumho-solus-ta21-21555r17-94v-ty62cfcd41da.html which if you select one tyre shows a fitted total of $225. Such deceptive practices deserve only one star.

problems with the now verification – I have been a member for years, Now they have changed for the worse. No correspondence from them about this stupid verification rubbish, how did it work so well before.

Do not order through their website – Do not order through their website!! Just read the reviews here and you can see that majority are negative. Everything is fine if there are no issues with your order. But the moment there is an issue no matter how small or significant, that is when you can see how poor their customer service is. They hide behind process which is not developed… Read more

to support their customer. They encourage you to contact their support team online and in store, but neither can help because they are forced to follow a process that would leave any customer unsatisfied and felt they are penalised by errors caused by their online e-commerce system.

Placed an order through their website for click and collect, and they lost my order and it was not sent through to the store. I was then told to wait three days for them to fix the issue and only then I will be able to pick up my order from their store.

So if you need a part or any item for your vehicle best to avoid their poorly built and very poorly maintained website.

Also their online support was the worse. They would prefer to cancel your order right away rather than help you get the products that you ordered by contacting the store directly, or assist in a way that will help you get the products that you need and have paid for - I was basically that told if I wanted the items sooner rather than later, I should go into the store where I would have to pay for the item again since my online order was not processed correctly by their e-commerce website. Even though I have the email receipt and confirmation of the items I ordered and paid for.

I would strongly suggest to order your items either through Autobarn or Repco, where their intention is always to assist and support their customers.