Supercheap Auto Physical Store

sebastapol ballarat would not honor warranty on stuffed battery bloke there tested it but i had come from a distance it charged up again total fraud how else was i going to get there to take it back had a pic of the multimeter showing its flat for a new battery after short time of use fraud

I bought a set of wiper blades at $47 each blade and I didn't notice on the receipt until I arrived back home that he charges me $5 fitting fee, $2.50 each. They advertise fitting free. I'm not happy Show details

7.2.2016 Ordered a Ryco Catch Can kit from the North Geelong store. As I live out of town, I asked the girl if my mate could pick it up for me, and did he need the receipt. She said no she will make a note, then asked my name and my mates name, and… Read more ·  3

said that is all good. I got a phone call next day to say if had arrived. Fantastic service, nothing was a problem. It is great to deal with professional staff and a very professional company.

Hello visited the young store this morning wasn’t sure what I needed mark helped me with my issue and in no time it was sorted what a man!! He was on the ball more super cheap auto shops should learn from him. Show 3 replies

I would like to thank Riley from Supercheap at Wetherill Park NSW for his wonderful service on Thursday 26th March. He installed new wipers for my car, in the rain & the cost was very reasonable. He was so pleasant to deal with. I forgot to ask his name, but noticed on the receipt it said "Operator Riley". You are an asset to Supercheap, Riley. Many thanks again for your wonderful service. Show reply

My car battery died 5.00pm today,I called supercheap and Jacob said he stay open for me.I arrived at 5.25pm. I paid for a new battery ,Jacob kindly fitted for me, I am disabled, in his own time. Many thanks, I will be back. Lance Carey. Show details ·  1

My friend went to Supercheap Auto in Harbour Town for wiper blades this morning. The sales assistant asked if he would like them fitted. There was no mention of a fee for this service. My friend (who recently changed his own alternator) thought it was complimentary and accepted the offer. He went to pay and questioned the price being over $30.… Read more

He was told a $7 charge for the fitting had been added. Not wanting to make a scene he paid and left. He would have fit them himself if he had known. This seems a misleading practice.

Albury Supercheap Auto - I asked for help with windscreen wipers and was told to use the screen. I had a migraine so asked if someone could do it for me. I got a filthy look and a big sigh with a shake of the head from the guy as he got on his phone to ask for someone to help so I said "If it's too much trouble for you don't worry about it" and… Read more

started to walk out. The assistant then said "yeah, keep walking out" so I told him his attitude sucked and he was a crap. Now in my defense, He was definitely being a crap and I really didn't do anything wrong to start all this off.

Bought some wheel trims for hubby's car I could not fit them hubby has alzheimers so I popped back into the store here in Kadina to ask if they would show me how to fit one so I could do the rest the answer from the manager was NO we don't do that needless to say I will not shop there anymore. All the other auto shops in Kadina are more than… Read more

helpful with things just wish I had shopped in them instead of going to the new super cheap auto lesson learnt.

Wiper blades bought and ill fitted last week. Not working effectively today in rain. Bottom section is not wiping rain off windscreen plus they make a loud thumping noise. Driver distraction. Went back today to have Brenton fix. He came out, said nothing and went back inside. I stood outside waiting for service. Had to go back in and wait longer… Read more

in the rain. Eventually the female manager came out and said there was nothing she could do as they were fitted properly. Blind Freddy can clearly see they are not! She walked off too! A total lack of after sales service! I will now have to waste more of my time going back tomorrow! 0 stars from me!

Talk about rude in this store i bought brake pads for my car on the 18th of January I bedded them as per spec took it for a drive and the outer pads dis loged them selves cause damage to my roters this store keep passing the buck to head office telling me to go back to the store im sick of the run around the sales person wants nothing to do with… Read more

it then I also discovered the box the pads came in has a different part number to what's on the pads again i get told that someone might have changed the pads to a different box these calibre pads are dangerous and not fit for purpose i have had to miss out on taking my family away on holidays and also had the car listed to be sold to buy a new car if this is the level of service you give to ur clients i will never return to this store again no one want to take responsibility head office don't care im going to fair trading now and will be writing more reviews and wont stop until you sort this issue out i use to think tuggernong store was the preferred choice of store how wrong I was

First time in your Virginia store today to buy a battery for my car. I needed to have the battery fitted as my car was labouring and I need my car to get to the station each morning for work. I entered the store and asked the lady behind the counter. She asked for my Rego number and the man also behind the counter spoke – no eye contact “if you… Read more

are looking at getting it fitted can't do it today, you will have to come back in the morning”. I said I don't think my car will start in the morning. “Cant do it today”. When I got home I didn't realise I could have gone next to to auto barn. Woman aged 60, would have appreciated if the staff had told me to try auto barn. The man at the counter is definitely not a people person and should probably not be talking to customers. Disappointing experience.

Ordered a part in Sydney while visiting from Melbourne. I was told 3-5 days it would be in the Ashfield store. 10 days later still waiting and most frustrating of all, cannot get a straight answer on when to expect it. Stranded here while my life and job waits on super cheap auto to communicate and track a car part. No email confirmation, no… Read more

tracking numbers, not great customer service with staff unsure, uncertain, unhelpful and generally uninformed on internal processes - asking me to confirm details that should be on the system.

SuperThief. I have now discovered thier business model. Sell Chinese Cr#p to dumb Aussies at premium prices. Just do your homework and buy online. You will likely get the same stuff but 50% cheaper. They are just like Bummings. Same Marketing Hype.

I purchased 5L demineralised water from Maroochydore SA and was a little surprised that it cost $11.99. I compared cost with Bunnings ($5.50), Woolworths ($2.25/2L drinking quality), Coles ($2.25/2L drinking quality). SA are gouging on this product...it is 120% more expensive. I have purchased from SA for many years but will not in the future. Show details

I need a bulb replacement, so I bought the bulb and the staff member said they are too busy to do it that day (Saturday). Fair enough. So I try again on Sunday. Same again, we cannot help you. So, I went to the same store as they opened on Monday… Read more

morning (15/12/25). I was the only customer around. The man at the counter wouldn't even make eye contact. I asked if someone could please fit the bulb for me. In the middle of asking, he straight up said NO. Then abruptly explained that they only have two staff members on. (Yet it only takes one to fit a bulb). The service would have taken 3-4 minutes topps. I was the only customer and there was no one in the carpark outside the store but me. On the Supercheap website, it says nothing about having to schedule the service. It just says something along the lines of 'this is a service they are happy to provide anytime'. The man at the counter wouldn't even look at me and offered no follow up advice. He treated me like I was an 'annoying customer' who was asking the impossible. His only suggestion is that I try another store, to which I would have to drive further with a busted indicator. (The store I had been going to is near my house and I can get there making only left turns). Very dissapointed to have been denied the service I want to pay for on three occasions and I still do not have my issue resolved. I've been shopping there for many years. I won't be shopping there ever again.

So I went into Supercheap Auto Malaga in WA to have mixed a 50ml touchup container of Hyundai Ultimate Red base coat. Pulled out all of the required ingredients but then advised not allowed to mix it. Apparently against store policy, only spray cans allowed to be mixed at greatly increased cost of course. When I tried to submit a review on the… Read more

Supercheap website rejected even though worded exactly as above. Very disappointed with the whole process. So tried to support a local company but now had to order the same thing from elsewhere online.

Shopped here and been a club member for 11yrs, but they are now putting profit over customer knowledge and service. Employing children still on "P" plates to advise customers on products and parts. Send them back to Mc Donalds, Pizza hut and Uber deliveries. First advised me of wrong oil for my car and then when I ordered online click and collect,… Read more

I get a message 2 days later, so I go in to pick up order and only half the order is there, What a joke this place has become, just like theirSupercar racing"Done like A Dinner". Go to Autobahn or Repco where the staff have some age and actual knowledge as to what they are talking about. Cancelled club and will never shop here again unless I need parts for a $200 car.

Served by Adam & Mel today at campbelltown super cheap auto what amazing fantastic customer service thank you for your awesome advice and service today definitely will continue to return. Show details ·  1

Bundaberg store. After a store reno the Staff are miserable looking, slow to attend front check outs as the line got bigger. No wonder the autobarn store does a roaring trade there completely opposite. I will fo the extra 5minute drive next time. Show details

I went to the Kallangur store today to get some coolant and some windscreen fluid around 2:00pm . The amount of disrespect that I received was unbelievable and unacceptable. I was directed by the front staff to go to the service and parts for assistance . When I got there I asked for help and gave them my rego . The lady asked if I knew the… Read more

current colour of my coolant and I said no . She then asked the guy next to her to go and help me check my coolant to which he said “no” . The lady then asked me to go and check myself but I told her I didn’t know how to . She then just stared at me so I went outside and asked a stranger to help me . The stranger helped me and then I went back in to try and get the right supplies . I was looking for the aisle for the coolant while the two stared at me .

Two guys walked passed them and the guy said “ hey , can I help you with anything ? “ offered to help straight away and went to a different aisle to help the two gentlemen . I finally found the right aisle and then called my brother to ask which type of coolant to get . While I was talking to my brother the guy walked into the aisle with an older gentleman and was helping him .

Thankful another gentleman that I hadn’t seen came and asked if I needed help and then directed me to the right place .

To completely ignore someone and refuse to help is beyond me . The kallangur store use to be great and super helpful but I don’t believe so anymore . I will be going to lawnton from now on .