Reviewer Photos & Videos
Service not good
Went to the Lake Haven Store to request a front headlamp globe replacement
Was told that they didn’t have the staff ( saw numerous staff and two people behind the counter not doing too much)
I was told basically it was all too hard
I told them that I would go to Auto Barn which I did
They happily did the job and even up sold new led globes
Left very happy
Not happy at all with Supercheap
if placing a order with Supercheap Auto then go to the very bottom of the page and read there terms and conditions especially for special orders. I placed a order with them it was a special order in the term and conditions it say delivery with in 1-10 business days what this means is 1-10 business day for the item to get to them then it get sent to you. so it really takes up to 15-20 days BE AWARE
Boxing day sale online order mistake made by myself.
I ordered on line a set of DBA T2 brake discs for my 2019 Colorado pick up unfortunately the hub mount was incorrect for my year model. I contacted SCA by phone and they referred me to my local store SCA Essendon .I returned the discs to them and the Guy behind the counter arranged for the correct type for my vehicle to be in store the next day.I unfortunately did not get his name but he also kept the price at the Boxing day sale amount ,much appreciated.I have used the Essendon store before and always found their sale prices excellent and the staff helpful. Thanks Rob Maxwell.
Pro-Quip brand of jerry can spouts only work with Pro-quip brand jerry cans. This is a massive safety hazard.
Pro-Quip brand of jerry can spouts only work with Pro-quip (Or ridge-ryder) brand jerry cans essentially locking you into supercheap auto branded jerry cans. This is a terrible idea which might in some circumstances cause someone to lose their life especially in the bushfire prone future that we now face, supercheap auto are essentially killing people for greed. By Supercheap modifying the jerry can spout so that it only fits over their brand of jerry cans and no others they have essentially created a massive safety risk which could in certain ...situations (such as refilling a generator) create a massive petrol fire by the customer not realising it until its too late that the spout doesn't properly fit over their non-supercheap auto brand of jerry can and fuel pissing out of the 1MM WIDE gap made around the joint where it joins the jerry can mouth. In addition to this this means that nobody can ever borrow the pro-quip brand of jerry can spout for their jerry cans so if you lend someone your spout to refill their generator you could end up being a party to murder.
Disappointed with their service and lack of knowledge
I had a nice project to renew my outboard cowling. So I went to Supercheap Auto to get some spray paint. I have used cheaper spray paints before with good result.
This time, as It was a special project, I asked the staff for the better ones. He said to use the Septone Acrylic Gloss line. But also said he's never used it before!
The result was NOT gloss at all. Even after wet sanding and compound polishing. When I went back to Supercheap to ask about it, they know nothing and would not help in any way.
Fantastic customer service
On 7th January 2020 I went to the Sandgate store to see if they had an air filter for my car. I spoke to a very polite young man named Andrew.
He was very efficient, informative, and helpful., He went out of his way to assist me.
Extremely good customer service, and an asset to the business.
- Verified customer
Poor product quality, racist staff at Water gardens store, Taylors lakes
The staff here are downright racists with very limited understanding of the products they sell. Especially the staffer named "[name removed]" and her Friend [name removed]. They gave me a faulty car stereo and denied liability asking me to go the manufacturer of the stereo, My car manufacturer, Back and forth to their store twice from Yarraville in peak hour traffic. When questioned about it [nae removed] replied to me saying "YOU Might have got your" Indian mate" to install it thats why its not working " . At-last I got my stereo replaced afte...r throwing the ACCC rule book at them But the process of going through it is horrendous and condescending. Whilst I Understand they will now deny any wrongdoing I wish I recorded [name removed] conversation with me, it would have gone viral by now. Worth mentioning the store manager was pleasant to deal with and acknowledged the unfair treatment and explained the reporting process. Do comment here if any you have been through the same treatment in this store and stood up ."Racism has no place in civilized society ".
- Verified customer
Car fuses fried!
My 10A and 20A trip meter and central lock fuses need replacement after SCA installed Century Car Battery - 55D23LMF, 540CCA for my I20. Brought the car in on Sunday 29 Dec to SCA Victoria Park store in WA for a battery change. The staff recommended the Century battery. A store mechanic installed it. Later, I noticed the trip meter and central lock is not working and returned to the shop, was then told current was injected and proper procedures were followed, thus nothing else they could offer except I should google online to reset my central l...ock and will contact me should they found any relevant videos. I haven't heard from them. Damage is $215. The next day I took the car to Hyundai for a check. They informed me the fuses were toasted, they replace the fuses and reset the trip computer, radio and central lock. Cost me additional $160. If you have late model vehicle, please think twice before taking it to SCA as their "standard" battery change procedures may not be friendly to your car electronics. Update 28 Jan 2020: I lodged a complaint online with Consumer Protection, Case no# 182335 Department of Mines, Industry Regulation and Safety www.dmirs.wa.gov.au and SCA SCA manager, [name removed] contacted me and offered to refund the charges and reimburse the cost to replace the blown fuses. I received the payment on 24 Jan albeit having to sign a waiver to further claim.
How are they still in business?
I have been a supplier to this company and a customer.
We basically supplied them our worst chemical product, it was basically dyed water and supercheap called it coolant. That pretty much sums up most of the useless junk they sell.....it's just junk.
When I go to their stores to buy something on special, it's usually out of stock. The staff are generally rude and unhelpful. How is this company still in business?
Have always found SCA staff to be friendly and helpful. Store has a great range at competitive prices. They will hold items for you and even transport some items from a nearby store to my local store if it's not in stock there. Definitely one of my fav stores, plus the website is pretty good too. Cheers.
Great female customer service
What I like about the Gawler store is it has a number of females working there! It's great being a female and being served by a female. And they know their products too. I don't feel 'judged' when I ask a question like I do at other auto stores when served by a male. The male staff are great too and all the staff both male & female are always happy and smiling and always ask if they can help you.
I just brought first car and my dad and I got served by Harley at morayfield supercheap and he was amazing. He was great
Harley is amazing with the work he does. he was very friendly and helpful. Its very rare that you come across a worker such as Harley that is willing to help you
Waste of Money -Don't bother joining Club Plus Membership
I joined the Club Plus Membership in Aug 2019 for $5 and since I was told that I will get $10 off my next purchase. However, I was NOT told that the initial $10 credit will expire and need activation. Only after 2 months, Today Oct 2019, I was told at the Rockdale store that the $10 credit has expired and I have not activated my card. Waste of my $5 joining fee. Plus the staff serving at the store/ cashier was not friendly, rude and has ZERO Care factor!! Very poor customer service.
Mislabelling of product and poor staff attitude
I went to Blackburn store, Maroondah Highway and asked for wiper refills that was stated online to fit my vehicle. This staff member asked for my car details checked on computer and handed me the refill pack. It comes with two refills. The correct wiper length was 26 in and 17 in but the pack stated 26in and 12in. I pointed it out to the staff member. He said it fits the model and year of my car, but it does not fit my car.
Supercheap carry a good product range. Unfortunately, from my personal experience and from quite a number of reviews here, there are badly let down by their dismissive and unprofessional staff.
Horible Customer Service After Thier Own Error!!
Ordered 2 tins of 5 litres general purpose thinners online (paid). Given 2 tins of 4 litres each. Complained that it isn't fair and asked for a solution.
--->Was told to take it or leave it (Refund).
I can appreciate that they ran out of 5 litres tins. I suggested that I could buy 2 more tins of 4 litres and be given a free 4 litres tin to make 4 tins equavlent to 5 litres for being screwed around.
1) Was told that they cannot give me a "free" tin, but they are happy to rip me off by more than 2L on the initial purchase!
2) Suggested they d...iscount the tins to make up for the missing product, but told "No"! Having to spray paint this weekend I took the 2 tins of 4 litres, and purchased another tin to make up for this missing product. My time is important!
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