Reviewer Photos & Videos
Maryborough Qld Store
Great Customer Service, very knowledgeable and helpful staff, it is an absolute pleasure shopping in that store
Highly Recommended to all
- Physical Store
Never trust supercheap advice again
I asked what adhesive would be best for a review mirror.......he salesman advised epoxy glue......big mistake thanks for wasting $20.
Specified the wrong battery for my car, said I can't return it due to covid
I used their online battery specification tool which correctly identified my vehicle from my registration.
I ordered the battery online and picked it up from the Waurn Ponds store.
When I went to fit the battery I immediately identified significantly different dimensions. I called them and the salesperson double checked and said their system was indeed suggesting the battery I purchased for my vehicle. He said I wouldn't be having any issues if I had got them to fit the battery. He said (and his manager corroborated) that SuperCheapAuto will no...
There are issues with the customer service processes if I am to believe what the staff member told me. Let me explain.
I asked for my keys, the young male staff member refused to give them to me. I could see no reason for this. I had already paid for my service and the job was done and all I needed to do was complete some paperwork. It is disgusting that a male holds a woman's keys to her own car and refuses to hand them over until the "paperwork is completed". No explanation was offered which makes this even worse.
To be clear, I am making...this review public because I found it so disturbing that the young man (who should be more enlightened) felt it was perfectly ok to hang onto my keys and to make me feel like I was being unreasonable when a) I asked him for them, and b) I asked him to explain why he wouldn't give them to me. 100% unacceptable and a shockingly poor business practice. Is this really how he was trained? If so, SCA needs to immediately revise this policy. Does SCA really lack awareness about how it makes a woman feel to have some random stranger take their property, without explanation and not give it back when requested? “Paperwork”, if true, is no excuse or justification. This was after payment so it’s not like anyone was running off with the money! For this reason I am angry about the experience and would definitely not recommend SCA, in spite of many other positive aspects to the business.
Rude manager on duty
Manager yelled to me that they can not do returns, until further notice and exchanged the wrong part, was not going to listen at all about my request, just started to yell again, then hung up when I asked politely to lower her voice. Everyone is doing it tough at the moment no excuse to treat people this way, especially customers
Website is not flexible, details are hidden, easy to pick the wrong size/ item/ measurement
Goods dont have adequate description, I could go on.
Use Repco Autobarn, they did help me out when I was desperate.
Over and above customer service
Adam went over and above to serve us when we had technical difficulties online. It was a big order. Thank you
Excellent Customer Service
Walked into Darwin Supercheap this morning, I was first greeted by the lovely Ursa who provided me with advice and excellent customer service. Then came Scott also gave me excellent customer service.
Scott put a bulb and wipers onto my vehicle, all with a smile. This amazing service was second to none, and Supercheap should be proud of these 2 representatives who make the organisation work so well. Definitely a must go to retailer for auto parts, spares and accessories, and great service.
Terrible service, selling faulty battery and not doing exchange or refund
Bought a car battery from Supercheap Rockdale store. Installed it and find out it is faulty. Call NRMA roadside assist to check and confirmed it is faulty. So I brought the Battery back to supercheap for an exchange. They said the battery is working and not doing exchange or refund. The warranty card provided by Supercheap saying 30months warranty is not a real warranty. They do not accept the return and ask me to contact the manufacturer directly. Unbelievable experience.
Update - refunded
Best Customer Service
Could not fault the young ladies Customer Service skills from entering to leaving. the store 22/6/21(afternoon)
a pleasant smile, greeting and asking what i was after, sent me in right direction got what i wanted on paying commented on finding what i was looking for, saw my name on my card and thanked me by name and have a pleasant day...was lovely to see and hear, it was a pleasure to shop there...just like customer service should be....
will now be my go to branch...even tho its 1hr 20mins away, (closest to home)
- Physical Store
Terrible Lazy Staff at SCA Cannington WA
Ordered online Click and Collect, I chose Cannington as the 2 water bottles are In Stock in this location which is faraway from my usual sca shop. Ordered this together with the auto reeling air hose.
Went to the shop to collect and the staff told me that some items were out of stock and needs to be refunded. All he did was took a photo of the receipt, I knew he will process it later. After a few days I did not received any refunds, so the drama begins, lots of emails sent to SCA , lots of time wasted.
You lazy guys should process the refund straighaway not when you want it.
I would NEVER go to Cannington Perth..
Great product range
My fuel tank cap was lost and it took me a while to look for a matching cap. Supercheap has a great range of fuel tank caps and that saved my life!
I was recommended wrong battery for my car, fried my electrical system cost $630 repair and this business wouldn’t refund the wrong battery or take any responsibility for the fault. The staff speak like scum.
Sealed beam headlight
Went to Noarlunga(SA)'store looking for a sealed beam headlight.After looking for item myself with no luck asked staff member where I could find the sealed beam headlights.Was told they don't stock them and I was 10 years late.So Supercheap Auto don't cater for owners of classic cars.Maybe they should advertise this fact.Lost me, won't shop there again.
They advertised $99 change your own oil.
I went to buy the change your own oil pack as advertised for $99 in my local store. They didn't have the 10 litres and they said i needed a different oil as well and different oil filter and it was going to cost allot more. I'm strongly against false advertising especially when they give a price. What a scam. Very upset.
Superexpensive proper name
This is my experience with “supercheap” I had a mobile mechanic coming to may address to do a service in a day and he offered me to buy the parts needed so He could fit them.
I wend to supercheap in Reservoir to get an oil filter and there where not in stock in the mean time I needed a break cleaner and a few other items, the guy at the til told me that it was not in stock and needed to be ordered and was around $45 backs I told him don’t worry I need one ASAP than I was checking out the other items and he ask me if I was a member I told him no...
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