Superior Furniture

Scammers!! The worst I’ve ever come across – Paid online $1330 never received my bed. Closed phone contact down and won’t reply to emails!! Just heart breaking to loose so much money Show details

Wrong colour - Wouldn’t exchange. Offered refund. Never got it – Bed was the wrong colour and took 3 weeks to get a response before I got an offer to have small amount refunded and refused to exchange for the correct bed. Now I have the wrong bed. I also never received the refund. Only reason I’m writing this review is because they send me an email every couple days asking me to and there’s no unsubscribe or way to stop the emails Show details

Scammers BEWARE – I have no idea how this company is still actively trading. This has been a nightmare. I ordered a bed in august and received no responses or communication after endless calls and emails. Everyone please contact your bank to dispute this. I ordered a bed in august, eventually disputed it in November and just got my money back through NAB today (jan 2022). They don’t deserve anyone’s money. Show details

Finally arrived – Ordered our bed in March and never thought we would get it.Many emails back to to them transport was a muck up.But great news is our bed has finally turned up 1/11/21 and we are very happy with it.The quality is amazing for the price.So for all the people waiting be patient it will arrive.And to superior furniture just talk to your clients and let… Read more

them know what’s happening.we are very happy with our bed Thanks for finally getting it delivered maybe raise the price a little and get them delivered to people.

Amazing bed and mattress! And fast and reliable service – so happy with my new mattress and bed. Because of the low prices, I wasn’t too sure about the quality but I was pleasantly surprised. They are amazing. The mattress is medium/ firm, As I was told. And very comfortable. I will definitely shop again and Highly recommend !  Show details

Stunning bed and quality – Stunning bed, we’re so happy and receiving lots of compliments. A wow factor for any bedroom. Great quality. Highly recommend. 5/5 ⭐️  Show details

Scammers – Ordered my bed on the 30th of October, and it’s now the 2nd of January!! Will not answer emails or calls!!! Doe NOT buy from them!!!! Complete SCAMMERS!!!!!! Show details

Dont Buy From These Scammers – This company have scammed MULTIPLE people I am glad people are standing up for themselves. Do not buy from them they stole $1100 from me for a bed. I hope they get caught it’s been 4 months and have received no bed Show details

Do not buy from these theives – No communications, no product, but of course kept our money. Complete scam! Purchased product online because it looked fantastic. Was easy to order. Received email confimations etc. In due course received shipping and tracking info. Product wasn’t moving, per tracking info so rang to get an update. Multiple times. No answer. Left… Read more

messages, no response.

Sent emails. No response.

Reached out to shipping company - told to contact the supplier.

After a couple of months the tracking number stopped being recognised on the shipping companies site.

6 months later, no product and money lost. Though we do have the gift of silence.

Complete scam do not buy from here – Purchased a bed 5 weeks ago for $1300 I have emailed called submitted live chats and heard nothing from them. They are a complete scam. I paid via Zippay submitted a dispute and they have advised that it can take up to 45 days to receive an outcome pretty ridiculous. DO NOT buy from this company!! Show details

Ask your credit card provider for help if you feel that you have been scammed – For all people who didn’t get the goods delivered there may be a way to get your money back. Your credit card provider will be able to take care of this. Just contact them and explain the situation. Note that you as a purchaser/consumer are protected by law (also for online shopping). You’ll need to demonstrate that you have attempted to get in… Read more

contact with the company you’ve bought the goods from. This can be as simple as collecting emails, snapshot of the phone records etc. Hand this over to your credit card company and they will follow the right legal process.

I personally got my money back into my account within 2 weeks.

Don't Bother – I purchased a TV cabinet and coffee table in April. Received the TV cabinet (it is beautiful, I live it) but with over 20 emails and unanswered phone calls there is no response as to where the coffee table is. No idea where to go from here. Show details

Scammers – I paid for two tv units in advance about 9 month back, received one after several calls and emails but now they have stopped picking phone and replying to my emails. Be aware of them Show details

TOTAL SCAMMERS !!! WATCH OUT!! Don’t buy from this company – Ordered Ecruz bed frame on Aug 12 2021 total $919.20 and three months later no response or reply from them after numerous emails n countless phone calls in response to where my bed is that I ordered. Very very unsatisfied and would not deal with these scammers. Iv asked for a refund asap and no response. I’ll be going through my bank to recoup any money if I can. Do not buy they are scammers Show details

Terrible Company – I ordered and paid for Stemple Modern Extendable TV stand in July. No receipt sent to email or any correspondence confirming purchase. Stated delivery for September. No contact. Several calls and emails unanswered. Absolutely no contact from company during October. Complaint to ACCC basically said write them a letter. Requested a chargeback… Read more

through my bank and obtained a refund. Still no contact from company. Do not buy anything from this company. And they are still saying on their website that product is now sold out for half the price I purchased it.

Terrible – Product was awful to assemble, and no customer service. Draws didn’t come pre drilled with holes for slides, hubby spend hours measuring it out and building it. I sent 3 emails and no one got back to me. I do not recommend this company. Show details

Probably a scam! – Made my order in April, still yet to be delivered; all emails left un-responded to and no one answered when I call the number provided. Safe to assume this company is a scam, or simply just run a horrible business. Show details

DO NOT BUY FROM HERE! – Do not buy any product from this shop if you want your head free of stress and frustrate. I had an order since July nothing arrived. Rarely communication with them by email, no phone picking up. But i was able to get my money back from the bank by lodge a dispute transaction. Just go to the bank they will help you take back the money from this scammer.

Do not order from this place! Scam! – I wish I read the reviews on this place before I purchased a bed from them. I spent $1260 on a bed and after no contact I saw these reviews and realised I was scammed! So thankful that I was able to get my money back from the bank. If any of you are experiencing the same issue with not receiving your product and still waiting on a refund please do… Read more

what I did.

Lodge a dispute transaction with your bank all you have to do is send them proof of you emailing and calling them along with your invoice. It only took me 3 days to hear back from my back who provided me with a charge back. Basically they charge back to your account and the merchant (superior furniture) has 30 days to respond or dispute back but since they are scam artists they can't dispute your transaction because they have no plans to send you your product. Hope this helps

DO NOT BUY FROM THIS COMPANY – This company is totally a scam , I have ordered my tv unit and coffee table on april 2021 and yet I havent received my product. There is no respinds to my emails and no answer to my calls. I have already sent them a complaint letter and will take a legal action towards. Please evwryone do the same and report this company

Don't ever order from them!!!!! – I ordered a bed frame on the 19th of August, I never received it. I've been calling and emailing and nothing. Superior Furniture have the worst customer services ever. I've spent $1590 and I hear nothing back. THE WORST PEOPLE TO ORDER FROM!!!! Show details

These People Are Worse Then Scum! They'd Rip Their Own Grandmother Off! – Ordered my bed March 9th today is October 20th. Basically these people used every trick in the book to take your money and give you nothing in return. They are straight out thieves, thugs, scammers, trask, filth, scum! I don't think you could deal with a more putrid company. The only thing that's superior to them, is the way they do everything… Read more

they can to steal your hard earned money that they think they deserve without giving you one single thing in return. They are not even at the business address they advertised. Only way to deal with them is to go through the courts like I am!!!

Fake fake fake – I have ordered tv unit worth 900$ in June and now it's October. There is no update . No one is responding to my emails and calls. This company is a big scam .Please don't buy from this website. Show details