Superloop Mobile Sim Only Plans

I previously requested my mobile service be added to my account and that I would then be in line to get a discount on my nbn service. I didn't, which prompted me to reach out again. This time I was connected with a consultant that knew what I was requesting, and within less than 10 minutes not only had my mobile service added (I could see that… Read more

visibly on my account profile), I was also given the credit and discount due).

Nothing more and nothing less but I didn't expect anything more.

You won’t get internet access, too much traffic as a second hand provider. Full bars, no internet. When you contact them they say nothing can do about it, and they won’t refund Avoid

Easy to order and setup the esim. Discovered that my phone would be better served with a physical SIM. A short chat with customer service and a new SIM is on its way with the same number. Show reply

I have moved my NBN internet and 2 mobile phone to Superloop, it’s not just they are less expensive compare to others but the customer service is fast and efficient. My internet service is fast too. Highly recommended!

Zeehara did an amazing job. Unfortunately I was most unimpressed with Timothy as he struggled to relate to me often talking over the top of me and it was evident he didn't respect the customer service relationship experience but Zeehara absolutely redeemed the process. Thank you Zeehara.

I am very satisfied with the assistance provided by Didula. He’s professional, knowledgeable and polite. He’s answered my query and it was resolved promptly.

Shhiab was very good and he fixed my simple issue. I would like to give him 5 stars. But the process went on all day where two other operators made mistakes. They never sent a link to review, probably for good reason! This is not the first time I’ve had similar issues with mobile phones and internet. It seems we all need to accept this sort of effort.

Dinuk is very friendly to talk to and proactively assists on my concern. I am satisfied with my experience with customer support. SuperLoop made it convenient to reach out via the mobile app and you can pretty much manage all your services from within.

Zeehara was very helpful in guiding me through the setup process which was only needed because my not following instructions was the reason for the problem in the first place. She was courteous and helpful in getting the service up and running.

There was about a week and a half of delays in setting up a physical SIM for my phone. In the end we gave up and support staff helped me set up an eSIM. Umesh, who helped me set up the esim was very helpful after a frustrating week.

I joined Superloop to be on a Telstra network because the Optus network blocked my phone. I registered for an esim. The initial port failed. Superloop customer service rep sorted it after providing more details and within an hour on a Saturday the port was successful. The network has been fine so far for my basic needs. Show details

I was having trouble scary the esim QR code and had to call to fix the issue. I was informed that there was a back end issue, and the gentlemen helping me said that he would take care of it personally and assured me that if he couldn't fix it by the end of the day he would contact me with more information. The only reason I didn't give this an excellent reateing is that we couldn't fix it right away. Overall im happy with the outcome. Show details

Absolutely patient and helpful. Explained why I could not activate SIM card and provided a timeline of what to expect . Better than Telstra , much more pleasant to deal with .

Umesh was friendly, polite, easy to understand and gave instructions that were easy to follow to complete the set up. He resolved my issue quickly and easily and was super friendly!

I’ve had my Superloop Mobile service for nearly 3 years and I’m very happy. The service has been practically uninterrupted and always available, easily managed through Superhub and plans to suit all kinds of usage/performance needs and budgets. I recently asked the AI assistant chatbot “Teddy” about changing a physical sim to an eSIM and the… Read more

response was quick, console and an action plan provided to me to review first. Teddy is probably the best chatbot I’ve ever experienced and I absolutely recommend using this feature.

I have had a thorough, smooth and overall great experience with the Superloop customer support team (specifically Sowmiya Suren). My issue has been resolved within 5-10 minutes. Sowmiya took time to understand my query thoroughly (read through chat history), provided multiple options that could be taken, and acted promptly on my preferred option.… Read more

I'm very happy with the support provided. It was professional yet warm and personalised. Thank you, Sowmiya and Team

Guru helped me port my existing number from Telstra to Superloop. They managed to fix my problem fast and with a minimum of effort from my end. They did a great job fixing the problem

Wonderful person. He not only resolves problem but make you understand causes n logics for the problem as well. Keep it up Imesh. You are polite in speaking as well

After calling 3 times with no resolution i finally spoke to Kishorie who seemed to be the only one to.care. She troubleshooted from her end and got my service to work again.

A few glitches with the bot getting me to the write person, but the call back was instant (!) and then both Superloop staff members were very helpful and patient.

Michaell Magno from the sales team is the type of person I hope I get when I call any company for help/assistance. Explaining everything perfectly even as I bombarded him with a million questions regarding my issue, very thankful to him for completing my order and glad he is apart of the Superloop team

Bought 2 sim only connections; Umesh from Superloop was very helpful with activation process, great customer service and interpersonal skills - keep up the good work. Was charged extra money and Umesh was diligent enough to raise refund request to his billing team on a Sunday. First time using Superloop network, fingers crossed, hoping to get good network and internet speed, let’s see.

Sowmiya was great. Fixed all my issues without me having to repeat myself or get upset. Highly recommended. Just took a bit long as it was done through the chat app but perhaps there are reasons.

I was help by Teddy, and it explained all the mobile plans, fees and how adding the mobile to my current Superloop broadband will save me monthly fees. It was easy to use and a customer service person called me straight away to further provide information Show reply

Been an NBN customer for a while, but recently taking up their mobile offering. I ran into some trouble with porting my number over but Didula was able to help me work through the issue efficiently. He was knowledgeable, effectively helped troubleshoot my issue and was quick to suggest next steps. Great customer service from superloop. Show reply

The process of transferring Sims was simple and not overly complicated! Lei had very professional phone manner which was easy to understand and respectful she was eager to help me process my enquiry with superloop! Show reply