I have placed an order and the next day the web site was down due to high demands. I can completely understand it because of covid-19. A few days have passed and the web site is up. What the... My order has been cancelled from the web site. However, I have not received any notifications from them at all on cancellation. I was quite frustrated a few months back when they have changed free shipping eligiblity from $50 to $99. I have made an enquiry about it and being completely ignored. What a great service. This is it. I don't think I would ever shop again from this place.
Placed an order for essential items over a week ago. Had to follow up as haven't received any updates from them. Phone line is not active - just a recording advising you to send them emails instead. This morning received a message from them saying that most items from my order cannot be fulfilled and that it can take up to 10 days for a refund. This is just lovely! I wouldn't bother ordering again with this super bad excuse for a pharmacy.
Perfect customer service by Mel
Best customer service experience I have ever had by Mel. I asked questions regarding my order and shipment and was quickly answered with follow up procedures that Mel self initiated and got back to me, answering all enquiries. If we had more people like this, we might not need stress supplements. Thank You Mel.
Op site - a product all medicine cabinets should have.
I'm a new customer and mightily impressed with the range, price and service from this online store. The product I was looking for was easy to find, very well priced, and a diverse range of the product to choose from. Op site is a dressing that ensures a wound is infection free long enough to begin healing properly. It is waterproof and can be worn for a number of days without the skin around the wound being adversely affected. I use it for rose scratches and cat scratches which are inclined to become infected. As I said, it's a must have in my ...medicine cabinet; Finally a word about customer service. I had a query and the response was lightning fast via email. The postage was very low priced and the parcel arrived in a couple of days. Outstanding service as I live in a remote areas. I will certainly be a repeat customer, based on this experience.
Great online ordering
We buy online from this pharmacy because it's easy and they are cheaper than our local pharmacies.
I've only recently realised that they are extremely quick at dispatch and the parcels usually arrive next day. This is mighty impressive because even Amazon can't do that to WA, and most things take a minimum of 5 business days to get to our address.
Items are packed well, protected by renewable padding, and have quite decent expiry dates; a problem we've had with our local physical stores that still seems to plague them.
There is a rewards pro...gram and while I don't know the earning rate, it certainly makes buying from them a more affordable option. Some of the rarer products are stocked by super pharmacy. I've had several instances where these less common products are sent from over East because they're out of stock in WA. Every time this has occurred they send a prompt and polite email informing that the product is sent separately. For my orders it's delivered via express courier so arrives a day or two after the rest of the order.
Can't believe the efficiency - took 26 hours from placing order to accepting parcel at front door in adjoining state. Carrier StarTrack also to be congratulated. Products were available and exactly as described. Prices were cheap. Website very easy and clear. Happy first time customer. I will be back.
- Verified customer
Fast and friendly service
I am very impressed with the speed of this service. I ordered 7 items on Sunday. On Monday morning someone from Superpharmacy called me to let me know that one of the items I ordered expired in 4 months and checking if I still wanted it. As it happened I still wanted it, so they dispatched the items that day and the box was delivered before 10am on Tuesday. The sale was easy, the items good value, and the service excellent. I will definitely be using them again, and would recommend them to my friends and family.
The only drawback from the d...elivery was the couriers. The label clearly stated that the box should be left outside our unit door, but they just left it inside the gate to our apartment building. And it was in pretty shabby condition- tape coming away at the top and parts of it crushed down. If I was superpharmacy I would be looking for a new courier company!
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