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SuperPharmacy
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- 5 reviews
- 3 likes
Brilliant. Can't fault!
My family have used Superpharmacy for several years. I have done positive reviews for them before but feel they deserve another one.
Fantastic prices. Easy to order. Fast delivery. The staff have always been helpful , supportive and friendly. The pharmacist is willing and available to talk to. I feel like an individual who matters when I deal with them. I think this service should be acknowledged. It makes a difference to me!
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- Return Claim MadeNo
Your check out and customer profile establishment....
...process is utterly moronic. Worse than applying for a bank loan. Fer cryin' out loud, it's not 1996. Chemistwarehouse's is easy and smart. Copy theirs
- Incentivised Review No
- 2 reviews
- 1 like
Customer service needs work
Ordered a product but the order did not go through. however i was still billed and money taken out of my account. Contacted them and they said that the order didn't go through and they couldn't find any payment under my name. I sent in proof of my statement and then haven't heard back from them.
- Incentivised Review No
- Return Claim MadeNo
- 2 reviews
Above and beyond
I've used SuperPharmacy a few times and have always been delighted. With my latest order, I felt they went "above and beyond" by identifying that some of the vitamins I ordered were within 12 months of their best buy date and reaching out to me to check before despatching them. When my products arrived, they were neatly packed in recyclable materials. The whole experience, from the online ordering to the receipt of the products was perfect.
On top of all it, I received a swag of Everyday Rewards points to go with it. Highly recommended.
- Product Quality
- Incentivised Review No
- Return Claim MadeNo
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Excellent Customer and Online Service
I could not find this skin cream at any other close store in the area. It was delivered absolutely package perfect. Thank you for being so professional. Will be shopping with you again soon x
- Product Quality
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- Return Claim MadeNo
- 5 reviews
- 4 likes
Superb professional seller.
Purchased pharmacy item at the lowest price currently online. 'No fuss' checkout and prompt postage, with regular emails to me on the parcel progress. The item arrived beautifully/securely wrapped accompanied by a surprise - 2 free bags of soft gummie 'teddy bear' lollies.
- Product Quality
- Incentivised Review No
- Return Claim MadeNo
Brilliant service
I've been ordering online - system very friendly and easy to use.
A lot of specials as well = savings. The array of items is brilliant. I will not shop anywhere else now.
My orders are sent promptly and packed in sustainable packaging.
- Product Quality
- Incentivised Review No
- Return Claim MadeNo
I have nothing but praise for SuperPharmacy
I have had multiple positive experiences ordering online.
When talking on the phone the customer service has been exceptional - friendly and helpful.
The communication about my orders are clear and relevant.
Options of FREE postage or paid for express, with a variety of payment methods.
The packaging is top notch - compostable, recyclable.
And Woolworths Everyday Rewards is a bonus!!!
- Product Quality
- Incentivised Review No
- Return Claim MadeNo
If I could do 10 stars!
Ordered online (I saved 190$ not from buying my local pharmacy!) Followed up the next morning and the serviced I received from Jess was beyond reproach. They totally went out of their way as the vaccines I bought were needed ASAP. I could not be more happier. Thank you so much. Now we can travel safely.
- Product Quality
- Incentivised Review No
- Return Claim MadeNo
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If I could give less I would
- Online store was great however, there is no point
- Ordered a small amount of items that were shelf items
- Pharmacist called and said he couldn't fulfil all the order because it was a duty of care.
- I tried to explain that I have 6x people in my family and some kids didn't take that certain type of medicine and needed a different solution to take it etc.
- I also explained that there was an offer online to buy 4x + and save money, so why have the offer?
- He argued with me and mentioned he's seen people with larger orders that he fulfilled. That was pretty strange. I asked to cancel the whole order and that I wouldn't shop there again.
- So terrible service and not easy at all.
- Incentivised Review No
- Return Claim MadeNo
- 8 reviews
- 2 likes
Amazing and caring service!!
From ordering online, to the follow-up from cheeky and caring staff, to the phenomenal delivery; it was all fantastic!! I will be using Super Pharmacy from here on out!! I will also be recommending them to everyone I know!! Thank you!!!
- Product Quality
- Incentivised Review No
- Return Claim MadeNo
- 12 reviews
- 16 likes
Great prices and great service
Made several online order over the last year. Great range, great prices, fast dispatch and well packaged. Will continue to shop again
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- 4 reviews
Easy to order & at a good price
I ordered a product that was not available at other pharmacies.
It was posted quickly with tracking & came in lovely Sustainable and Eco Friendly packaging
- Product Quality
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- Return Claim MadeNo
- 2 reviews
- 1 like
Great Customer Support!
It was my first time order on Superpharmacy. A fantastic organisation! Great customer support from beginning to end of the process. Their customer service team represents among the highest levels of customer service I have experienced. Everyone was great but special thanks to Olivia and a lady at Compounding (unfortunately I forgot her name.
- Product Quality
- Incentivised Review No
- Return Claim MadeNo
- 6 reviews
Best Online Pharmacy So Far
The quality, service and delivery are perfect. I ordered a product online from this store after I cancelled my order from another company (CW), which took me 23 days of waiting and calling customer service with no change on the status of my order. However, I received my order from SuperPharmacy after three days of ordering. I highly recommend their online service for everyone.
- Product Quality
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Questions & Answers
Hello if i order today iopidine eye drops delivery to Belgrade Serbia when approx. i can expect to receive the package?
i would order but at items description its nt stated about delivery date
thanks
Natasa
How do I Make a appointment for Vaccine?
Hi William,
If you are after the Flu Vax - the 2020 vaccine has expired, and we are waiting on the 2021 version to arrive in our stores later this year to start vaccinating again - of which you will be able to book in your appointment online....
Read more If you send us a message at customerservice@superpharmacy.com.au we will be more than happy to help assist you furtherHow long does it take to dispense and dispatch prescriptions? I was under the impression from the info on the Superpharmacy website it would be processed on the same day that the prescription is received. I emailed an electronic prescription around midday on 11 Dec and my order is still showing as 'processing'.
Hi Gemma,
Thank you for your question. Unfortunately we had a slight issue with the token that stopped us from dispensing it on Friday. That issue has been resolved and, as our couriers don't operate...
Read more over the weekend, your prescription has been dispensed and dispatched today with our Express courier. You should get some tracking sent through to you this afternoon that will hopefully indicate it will arrive in the next day or so. Please don't hesitate to reach out again if you run into any issues with your delivery.The tracking info has just come through. Thanks for your help.
Gemma
Hey Gemma,
Not a problem at all! Happy to help. Appreciate your understanding :)
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Details
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Hey there Elizabeth,
So sorry to hear about your recent frustrations using our website. We'd love to help resolve any issues for you, and learn abit more about what we can do to help avoid them longe...
Read morer term. Would it be ok if you shared your details to feedback@superpharmacy.com.au directly, or private message us so that we can understand and discuss further?