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SuperPharmacy

SuperPharmacy

4.6 from 96 reviews · View Statistics
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Reviews

  • Product Quality
    4.9 (68)
  • Return Claim MadeYes (1) · No (77)
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RobynB
RobynBPerth, WA
  • 5 reviews
  • 3 likes

Brilliant. Can't fault!

published

My family have used Superpharmacy for several years. I have done positive reviews for them before but feel they deserve another one.
Fantastic prices. Easy to order. Fast delivery. The staff have always been helpful , supportive and friendly. The pharmacist is willing and available to talk to. I feel like an individual who matters when I deal with them. I think this service should be acknowledged. It makes a difference to me!

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Your check out and customer profile establishment....

published

...process is utterly moronic. Worse than applying for a bank loan. Fer cryin' out loud, it's not 1996. Chemistwarehouse's is easy and smart. Copy theirs

  • Incentivised Review No
SuperPharmacy
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Patrick S.
Patrick S.Greater Melbourne (Inner), VIC
  • 2 reviews
  • 1 like

Customer service needs work

published

Ordered a product but the order did not go through. however i was still billed and money taken out of my account. Contacted them and they said that the order didn't go through and they couldn't find any payment under my name. I sent in proof of my statement and then haven't heard back from them.

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Mark C.
Mark C.Southern and Hills, SA
  • 2 reviews

Above and beyond

published

I've used SuperPharmacy a few times and have always been delighted. With my latest order, I felt they went "above and beyond" by identifying that some of the vitamins I ordered were within 12 months of their best buy date and reaching out to me to check before despatching them. When my products arrived, they were neatly packed in recyclable materials. The whole experience, from the online ordering to the receipt of the products was perfect.
On top of all it, I received a swag of Everyday Rewards points to go with it. Highly recommended.

  • Product Quality
  • Incentivised Review No
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Sharkie
SharkiePerth, WA

Excellent Customer and Online Service

published

I could not find this skin cream at any other close store in the area. It was delivered absolutely package perfect. Thank you for being so professional. Will be shopping with you again soon x

  • Product Quality
  • Incentivised Review No
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Caitlin
Caitlin
  • 5 reviews
  • 4 likes

Superb professional seller.

published

Purchased pharmacy item at the lowest price currently online. 'No fuss' checkout and prompt postage, with regular emails to me on the parcel progress. The item arrived beautifully/securely wrapped accompanied by a surprise - 2 free bags of soft gummie 'teddy bear' lollies.

  • Product Quality
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Michelle H
Michelle HGreater Melbourne (Outer), VIC

Brilliant service

published

I've been ordering online - system very friendly and easy to use.
A lot of specials as well = savings. The array of items is brilliant. I will not shop anywhere else now.
My orders are sent promptly and packed in sustainable packaging.

  • Product Quality
  • Incentivised Review No
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Diane
DianeSydney, NSW

I have nothing but praise for SuperPharmacy

published

I have had multiple positive experiences ordering online.
When talking on the phone the customer service has been exceptional - friendly and helpful.
The communication about my orders are clear and relevant.
Options of FREE postage or paid for express, with a variety of payment methods.
The packaging is top notch - compostable, recyclable.
And Woolworths Everyday Rewards is a bonus!!!

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  • Product Quality
  • Incentivised Review No
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Jae S.
Jae S.Canberra Central 2601, ACT

If I could do 10 stars!

published

Ordered online (I saved 190$ not from buying my local pharmacy!) Followed up the next morning and the serviced I received from Jess was beyond reproach. They totally went out of their way as the vaccines I bought were needed ASAP. I could not be more happier. Thank you so much. Now we can travel safely.

  • Product Quality
  • Incentivised Review No
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Lauren M.
Lauren M.Hunter Region, NSW

If I could give less I would

published

- Online store was great however, there is no point
- Ordered a small amount of items that were shelf items
- Pharmacist called and said he couldn't fulfil all the order because it was a duty of care.
- I tried to explain that I have 6x people in my family and some kids didn't take that certain type of medicine and needed a different solution to take it etc.
- I also explained that there was an offer online to buy 4x + and save money, so why have the offer?
- He argued with me and mentioned he's seen people with larger orders that he fulfilled. That was pretty strange. I asked to cancel the whole order and that I wouldn't shop there again.
- So terrible service and not easy at all.

  • Incentivised Review No
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Krystal J S.
Krystal J S.
  • 8 reviews
  • 2 likes

Amazing and caring service!!

published

From ordering online, to the follow-up from cheeky and caring staff, to the phenomenal delivery; it was all fantastic!! I will be using Super Pharmacy from here on out!! I will also be recommending them to everyone I know!! Thank you!!!

  • Product Quality
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Bet
Bet
  • 12 reviews
  • 16 likes

Great prices and great service

published

Made several online order over the last year. Great range, great prices, fast dispatch and well packaged. Will continue to shop again

  • Incentivised Review No
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Rita
RitaPerth, WA
  • 4 reviews

Easy to order & at a good price

published

I ordered a product that was not available at other pharmacies.
It was posted quickly with tracking & came in lovely Sustainable and Eco Friendly packaging

  • Product Quality
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sydney q.
sydney q.Sydney, NSW
  • 2 reviews
  • 1 like

Great Customer Support!

published

It was my first time order on Superpharmacy. A fantastic organisation! Great customer support from beginning to end of the process. Their customer service team represents among the highest levels of customer service I have experienced. Everyone was great but special thanks to Olivia and a lady at Compounding (unfortunately I forgot her name.

  • Product Quality
  • Incentivised Review No
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Rami
RamiMetropolitan Adelaide, SA
  • 6 reviews

Best Online Pharmacy So Far

published

The quality, service and delivery are perfect. I ordered a product online from this store after I cancelled my order from another company (CW), which took me 23 days of waiting and calling customer service with no change on the status of my order. However, I received my order from SuperPharmacy after three days of ordering. I highly recommend their online service for everyone.

  • Product Quality
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Questions & Answers

Natasa D.
Natasa D.asked

Hello if i order today iopidine eye drops delivery to Belgrade Serbia when approx. i can expect to receive the package?
i would order but at items description its nt stated about delivery date
thanks
Natasa

No answers
William
Williamasked

How do I Make a appointment for Vaccine?

1 answer
SuperPharmacy
SuperPharmacySuperPharmacySend a private message
Gemma P.
Gemma P.asked

How long does it take to dispense and dispatch prescriptions? I was under the impression from the info on the Superpharmacy website it would be processed on the same day that the prescription is received. I emailed an electronic prescription around midday on 11 Dec and my order is still showing as 'processing'.

3 answers
SuperPharmacy
SuperPharmacySuperPharmacySend a private message
Gemma P.
Gemma P.

The tracking info has just come through. Thanks for your help.
Gemma

SuperPharmacy
SuperPharmacySuperPharmacySend a private message

Hey Gemma,

Not a problem at all! Happy to help. Appreciate your understanding :)

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