Supré

I had such a great experience shopping at Supre in Westfield Southland! I bought the Riri tank and I absolutely love it. The sale was amazing and had so many good finds. The staff were really nice and helpful, which made the whole experience even better. They were friendly, approachable, and happy to assist without being pushy. Overall, such a positive shopping trip — I’ll definitely be back! Show details

I was just minding my own business looking around in the store and when I finished shopping and stood at the counter they were talking and one of the cashiers said oh I want these people oh you have people in front of you good luck it was just rude.

My 14 year old went to Supre in Highpoint today, with her friend and bought a top that was on promotion sale - 2 for $20. She received a $10 voucher, and bought another top of $10 with it. However when i saw the top she bought with the voucher, I didn't approve it due to age inappropriate and asked her to return it. She came back with $6.65 in… Read more

cash. I couldn't understand why so I went back to the store with her, and the girl who made the refund tried to justify it by saying that's what it showed in the system, and $6.65 was the price that was paid for the top, even though it clearly had a price tag of $10 and clearly shown in our receipt. I asked where the difference ($3.35) went, she didn't answer my question, but repeated how much my child had paid for it and that was what shown in the system. In the meantime, another staff came and told me that the voucher was a gift from the store... I reasoned with her that as a customer my child had earned the reward. Her reply was - On absolutely! but thats how the system works, you can call and make the enquiry over the phone, we have lots of customers to serve now.

I left the store, as i could see they simply have no ability or skills to understand the issue, nor solve it. The amount was insignificant, but the principle is not. It seemed dishonest and a scam, was it due to a 14yr old who made the transition? Not to mention the staffs attitude and inability to provide explanation and solution, but insults. I guess you are no long a customer once you have paid!?

I did not like this store as I shopped with my child there before, their clothes are usually poor quality, and some staff members are unfriendly. But today was something I have not experienced anywhere in retail in Australia - simply disgraceful!

gorgeous looking women with the brunette hair black shirt and white track pants – gorgoues women brunette one behind the counter had eye contact with a gorgeous smile at each other Show details

Outstanding Shop Keeper Assistance – I visited Supre store Helensvale to buy a gift for my daughter at Helensvale Westfield. I was quickly assisted by an impressive and oh so helpful shop assistant. Supre great credit for hiring such excellent staff! Laura ? was able to advise me of options for my daughter. What I thought would be a difficult and embarising was so easy and enjoyable. Incredible! Thank you so very much. Show details

Manager at knox store – The manager (miss Suore) at knox city store is lovely. She is professional and so so helpful. Ready to help with fitting and styling and above all, that smile and friendly greeting and banter when you enter the store is fantastic Show details

Haven't been here since the mid 2010s. It's basically shein quality but paying for convenience. (You can try it on and don't need to wait for a delivery from China.) Aggressive upselling at counter. I'm sure that's just policy but it just made me leave thinking I never want to go there ever again, having to pay $25 for what should be a $5-$10 t-shirt.

I ordered from supre many times before but this time really ruined the experience for me, I ordered my most recent package on the 27/10/25 with express delivery so it would come by 30/10/25 just in time for Halloween as it had items I needed. It came a week later on the 03/10/25, I paid for express delivery which means I basically wasted $10 just… Read more

for it to come in normal timing if I were to order it with no express. Do better supre! I didn’t even get a message or email regarding this!

their website is scamming you. Tried to make a purchase online the past few days and they state FREE shipping on orders over $50. They are still trying to charge me $9 on checkout for a purchase over $100. I called their 03 number and spoke to someone who then went silent when i asked why the website says that. They didn't answer my question and then hung up on me. I've been a supre customer since the 2000s. Do better.

Appalling customer service – On the 7th of January, around 11 AM, my 13-year-old daughter and her two friends visited Supre Wollongong, looking forward to a pleasant shopping experience. Unfortunately, what they encountered was far from that. Upon entering the store, they were greeted with an unwelcoming glare from the store manager. Instead of feeling welcomed, the girls… Read more

felt immediately uncomfortable as the store manager proceeded to follow them around the store, creating an atmosphere of suspicion and intimidation.

When they selected some clothes to try on, the store manager took the items from their hands in a manner that felt unnecessarily harsh and assigned them to changing rooms on opposite sides of the store. Her behavior made it clear she didn’t trust them, as she meticulously counted each item and monitored them closely, as though she expected them to steal.

After the girls tried on the clothes and decided not to purchase anything, the store manager continued her unnecessary scrutiny by recounting the items before they left. To make matters worse, as they exited the store, Kristy called security, further embarrassing and distressing them.

The girls returned home upset and shaken by the way they were treated. This kind of behavior from a store manager is completely unacceptable. No customer, especially young teenagers, should be made to feel uncomfortable and unwelcome.

I have since learned that this is not the first time the store manager has treated children in this manner. Other young customers have experienced similar treatment but have been too afraid to speak out. I am bringing this issue to your attention to prevent her from treating another innocent child this way in the future.

I would like this matter addressed and Kristy to be reprimanded for her disgusting actions against my child and her friends

Terrible service and rude staff – Terrible service from delivery to customer service to Sunshine Plaza staff Ordered a week before the Christmas cut off date (expected delivery 1-4 business days) I ordered on the 12th Dec cut off was 19th December Six business days later I call customer service to find out about my order - I hang on 20 min then a message comes up saying we are… Read more

not taking calls at the moment please contact via chat Contact Supre via chat - 20 min later I get through to be told my order has been shipped so I enquire when I will receive it - I dont know says the customer agent. Call the store they say So I call Sunshine Plaza - the lady there is just an unhelfpul she says "oh click and collect order delivery to store not sure when you will get it" I ask if there is anyone who can tell me when I will get it and she just says I dont know. I ask if I will get it before Christmas as its a gift and she says I dont know you will just have to wait and see. Worst customer service EVER! I will get my order and return for a refund and never step a foot back into the Supre store

Rude [Content Removed] – Horrible experience, i went into the pacific fair store to shop for some clothes o didn’t find much but was browsing around with my friends, a lady came up to us and accused me of putting things in my bag, she checked my bag saw nothing but still decided to kick us out, horrible service, can get the clothes off shein

horrible – i was shopping at pacific fair supre and got harrassed by a blonde lady who accused me and my friend of stealing and claimed she saw us put shirts in our bags and after checking our bags and finding nothing she still kicked us out of the store and then rudely spoke about my friend and i while we were still in hearing length

Rude disrespectful – First uo me and my 2 friends walk into the shop very excited to buy some new clothing. And bc i have low blood sugar levels i walked outside bc i was feeling very light headed i walk out of the stoor and my 2 frie ds stay there one of my friends come outside to check in me then my other friend walks to the entrence bot even outside then gets… Read more

acused of stealing a skirt which my friend was going to buy then the store lady snached the skirt out of her hand and telled at her and acused her if shop lifting even tho thr skirt was in the hanger and my friend wasent even past thr so called line leafing out of the shop my friend then refused to buy then skirt bc my friend did not appreciate the bad customer service behaviour supre we are never supporting u again

Are they on selling returned items that are used and soiled??? – I just received my delivery. Is this some kind of joke?? It arrived all soiled so I then ended up travelling 40kms to the nearest store to make sure I could exchange for a clean replacement due to your low stock in stores EVERYWHERE. What is the point of purchasing online when your quality control is non existent? Just hideous. We've also now… Read more

reported this company to the ACCC & Dept of Fair Trading as we now believe Supre / Cotton On Group is receiving damaged returns from customers, not checking these returns and then on selling these as new. You need to do better. So much better!!!

No people skills – Terrible experience at the Watergardens store. They watch you like some petty thief. Even after purchasing items and upon leaving store one of the blonde ladies working there had the snarkiest look and glared at me and my friend, obviously targeting us for whatever reason. I suggest that these workers learn to interact with their customers and learn some basic people skills. Pathetic behaviour.

Ordered but did not recieve my prder – My order has not arrived ive waited , rang the post office they couldn't even tell me where my order was, ive tred contacting you through e-mail no reply , i want my order that i paid for . I spent money but no order and ive waited long enough , you guys are hard to reach Show details

Might aswell shop at shein – The clothes that supre sold me is literally the worst quality with small sizing. I wish i had the energy to return stuff but working long hours I just have to deal with my loss. But I want to warn others!! ⚠️ supre Is crap quality, it feels like they bought a $2 shein clothes and slapped a $20 resale tag on it. 0 stars for my recent order Show details

Perks voucher – I had a $10 Perks voucher to spend and I showed the lady on my phone. She looked at it and said "great" and continued to ask for my email so I thought she would do it on the register. I got my receipt back to see that my $10 hadn't been taken off and then had charged me 20 cents extra for a bag I didn't even want! Show details

Phone Conversation – I had a wonderful telephonic conversation with the Supre Cairns Central branch ( 26 July 2022 at 1:40 pm.). The young lady was so patient and professional with all my questions about jeans sizing. Truly a credit to your organization. Show details

Online Orders – Terrible online customer service. Can’t actually speak to anyone about lost order. Chat function on website is poor. Australia Post can’t find tracking number. Very annoyed!

So RUDE! – I walked into the Wollongong store today and the girl working there immediately seemed to have an issue with me. Gave me no help, didn't leave her seat once or seemed phased at all that there was a customer in the shop. I mean I don't blame her clearly she has had no adequate training by Supre. I blame them for her lack of customer service. Wont ever be walking in there again. No wonder its always empty. Show details

Westfield carousel Cannington manager was a poor excuse of a manager/person – As a retail worker myself I definitely don’t think I should have been treated or spoken to like I did today at Westfield carousel Cannington by the manager. Absolute appalling and unprofessional behaviour, too young to be a store manager. Show details

HORRIBLE – went in today Tuesday 16/11/21 to supre canberra city, 2 of my friends went in there and the lady with black hair and black lipstick who worked there Immediately got into them for "stealing" (they werent, they were tyring clothes on) she then walked over to her co-worker and very loudly while looking at us started talking about how bad teenagers… Read more

are and how its sad and she threatened to pull CCTV on us to prove we are stealing. we left the store and she continued to point at us and talk to her co worker so i said "why is she still looking at us, can she stop" and very loudly she yells from inside the store "OR WHAT HUH" to a group of young teenagers who werent even stealing in the first place.

Your in store customer service is hilarious – I went to your store twice yesterday at the Sunshine Plaza… once the girls just ignored me and when I looked at them they pretended not to see me.. awkward I’m leaving.... probably just busy with too many store duties. The second time. I was on my way back to the car and something caught my eye. they ignored me again and the only time I picked… Read more

something up to look at it the girl told me in a very matter of fact voice. “Everything on this rack is already on the shelves” haha awkward again. Yep I need to get myself out of this crappy shop. Don’t know why I bothered with this review.. because it only helps you not me.. but it was a terrible experience. Maybe hire some new staff at that store :)…

DONT MAKE AN ONLINE ORDER! – Awful customer service. Purchased a significant amount of items it’s been two weeks and have not received. Never received shipping confirmation. Only an invoice. I’ve contacted supre 3 times over the last week and had no response! Had to open a dispute for a charge back with my bank! Would not recommend!!!!

Workers – The workers were rude and disrespectful they followed me around the whole store and Watched everything I did and even kept asking do You need anything when I was getting changed Cause they thought I was stealing then checked my bag and found nothing then as I was leaving I heard her call me names. Show details

Disappointed – Ordered two ladies trackpants for $30 each last night. Got my delivery today and had only one Supre trackpants with a child's size 2 t-shirt valued at $20! How do you mix up a ladies trackpants with a kids t-shirt from cotton on? No phone number to call customer service anymore just chat online. I'm very disappointed with Supre now that they are… Read more

with the Cotton on group. Cotton on in Hobart city didn't want to help me, told me to email Supre but on website clearly stated you can return instore to any Supre or Cotton on store. Cotton on at Rosny Eastlands at least offered to help me get a refund. I'm just very disappointed as I used to love Supre as a teen but Supre online sucks and by the look of the other bad reviews, I'm not the only one NOT getting a reply back by email for their mistakes. I ordered online as no Supre stores in Tasmania anymore.

great service – they have great customer service and greet you as soon as you walk in the door. while I wish some of their more expensive clothing were cheaper like their other stuff Show details

OMG LOVE IT!!!! – This store is absolutely amazing has a wonderful range of products that are sooooo nice and very good quality! The customer service is wonderful and the staff are always there to help and are happy to do so and are really a great help and the store is easy to find things in and very well set out with a wide range of great quality products. It is just a great store.

Amazing service – I shopped at Supre this afternoon and was greeted by a lovely girl named Katherine! She was absolutely amazing with helping me find the right styles to fit my body! She even let me try on the clothes and told me what she thought suited me! I appreciate her help so much and hope that they keep her on after Christmas (as I was told she is a Christmas casual)! Keep up the amazing work Epping team!  Show details

Online system is terrible – Supre still haven't sent my order after over 2 days. Why aren't the sales (30% off) extended to instore not just online if the staff cannot keep up with getting the orders out in a acceptable time frame.

Beautiful clothing to suit every and any ocassion! – I always go to the Rouse Hill store, where it is easy to navigate and easy to find. The range of products was amazing! Good clothing for great prices! And the In-Store customer service is absolutely amazing!!! The quality of the products were beautiful, and cozy (for winter). Show details