Supreme Caravans

We have owned 3 supreme caravans. This is our first brand new one and we are disappointed in the handover, and after sales service and quality of this van. Until now, we would have rated Supreme quite highly. Upon receiving our van, it hadn’t been cleaned and wasn’t ready to go.our handover was rushed, due to customers before us, taking too… Read more

long. Supreme then had to deliver the van to us , days later after cleaning it. Once we had a good look at the van, we realised some cupboard doors were warped , outside latches were a mix between chrome and black ( not all the same) and most importantly above the door, the panel alignment was uneven. ( very obvious). This was brought to supremes attention at the first service. Supreme refused to fix the top panels , they threw in some latches for us to take home and replace ourselves. They also said they would order some new cupboard doors and post out to us, That was twelve months ago and the doors have still not arrived, despite someone calling us, three weeks ago, stating there were doors sitting in a storeroom, with our chassis number on it. Our fridge died in the first three days and we were told to ring dometic and not go through supreme. We feel they wanted the sale, but once this happened, there obligations to us, ceased. Very disappointing.

We purchased our Classic Tourer in 2023. We've been around Australia, & to the top & bottom of Oz on separate trips. It tows beautifully & we love the interior layout & finishes. On saying that...we have had our issues, even major ones. Without dwelling on them what I will say is that they have all been rectified under warranty. We had a… Read more

major issue happen on our latest trip to SA and was able to take it into the Craigieburn, Melbourne Service Centre. Daniel, the Service Manager, was excellent. He didn't quibble over anything. He took a running list of all issues both major & minor and assured us it would all be rectified. They had the van for 3 days and, true to his word, everything we had mentioned was done. He was a pleasure to deal with we can't thank him enough for his professional & friendly service.

Happy customer – Supreme in quality and supreme in customer service. Especially Jake and Riley. They’re 2 guys who have always been willing to sort out our minor van issues . Nothing is ever too much trouble. Would recommend a Supreme Caravan to anyone who is looking to buy a well constructed caravan

Great service from the team at the Australian Caravan Centre Chindera NSW – Had a warranty claim with our Supreme Eclipse Sunray. It was booked in promptly after the claim was submitted and the van was ready for collection as per the original expected completion date. The service provided by the team at the Australian Caravan Centre Chindera was terrific. The work has been done successfully and we are very happy to have our van back. We are very happy with our Eclipse Sunray. Show details

Leaks – My supreme classic tourer leaks. The van is only about 3years old,we had other issues fixed but these things should have been done when the van was built.the final inspection before delivery should be better.you invest a lot of money in a new van and you should not have any issues with it. I would recommend you to look at more companies before you purchase a new van. I want my money back Show details

Poor manufacturing – I have just got a new supreme spirit caravan that cost well over 100,000 dollars and the 12 volt in the front bedroom can’t even run a 12 volt tv because the cable that was used is not adequate to handle the run from the power board to the outlets. I have been told that they will run new cables or a dedicated circuit for my cpap machine but in the… Read more

meantime off grid I must use the inverter for it to work, I think that the cables should be replaced with at least 6mm for 12 volt as 4mm is not enough, so if anyone in management of this company actually reads this can you please do something about it as it is very annoying when you pay this much for something. The service manager at Childers is a legend he tried everything to fix the problem all day but in the end it is a Manufacturing fault.

Beware: Dishonesty and Lack of Compassion – I'm writing to express our disappointment and frustration with our recent experience with your company. Unfortunately, what was supposed to be the realization of our dream to own a caravan turned into a nightmare due to the handling of our situation. Our journey began at a caravan expo where we discovered what we believed to be our dream van. The… Read more

salesperson promised us a great deal, and despite our initial scepticism and desire to ensure we had the funds available, we felt pressured into signing the papers that day. The salesperson assured us that even if we faced financial trouble, the company would work to provide a solution for its customers, contradicting the contract.

Initially overjoyed, we thought the company was the perfect match for us. However, when we contacted the company to discuss our financial struggles and requested a meeting, we were met with delays and sweet-talked into pushing back the build date multiple times, ultimately extending it by a year, a fact the company was fully aware of.

Subsequently, when floods hit, making our situation even more challenging, our attempts to communicate with the customer service were met with rudeness and unhelpfulness. The manager engaged in unprofessional behaviour, passing us back and forth and making disparaging comments about the situation.

Despite providing proof of job loss, the company insisted on cancelling the contract, raising the price by an additional amount. This contradicted previous assurances that the company would look after us if we couldn't secure the funds initially. A $5000 deposit may not be significant for a large corporation, but it holds substantial value for an average individual.

This entire experience has left us deeply disillusioned and frustrated. It appears that the company prioritizes money over the well-being of its customers. I share this review in the hope that it prompts the company to re-evaluate its customer service practices and prioritize the genuine concerns and difficulties faced by individuals. If not, my intention is to provide potential customers with valuable insights into the nature of this company.

We purchased a Supreme Executive model and loved the layout, great storage and modern styling. It became a home away from home and the team at Fortis in Palmerston North gave great follow-up for any issues we had being first time caravaners! Linda and Steve Show details

On Tuesday the 29th of April 2025, we took our Supreme Executive Caravan, for it's first service, and some warranty issues,at Craigieburn VIC, service cente. The service Manager (Daniel) and the office Manager (Jillian) both greeted us upon arrival. We went through what needed to be done which was all documented through previous emails. I can't… Read more

believe how professional the entire team, including the staff, are at this service centre. Daniel bent over backwards, coming up with different suggestions, on resolving some of the issues that we had. Both my partner and I could not fault them. It was a pleasurable experience. Pick up was on time as promised. Both Daniel and Jillian came out, and went through the list of everything that had to be completed. Everything was spot on. We had an issue with one of the dimmer switches, when I asked Daniel what if it happens again? Daniel explained, how to replace it, and gave us two spare dimmer switches. I happened to mention to Daniel, that I wasn't totally happy with the jockey wheel. Daniel made some suggestions, and I ended up purchasing a blackjack jockey system. I asked if he could fit it, he didn't hesitate, he quickly got his team out, and before you know, it was all done. We can't fault Supreme Caravan Service Centre Craigieburn. Our new van is fantastic. We love it. We highly recommend Supreme Caravans. To all the team at Supreme Caravan Service Cente Craigieburn. Well done, and keep up the good work.

Lies and NO NO NO After sales service – Please read the full review in detail. I was finally contacted by the manager and we came to a financial agreement ! Bought a used 2020 supreme 20' caravan from Craigieburn, Vic. in November 2023 We are very happy with the van .. Part of the deal prior to pick up was a full safety check. Well, we have found some issues and the Sales team and… Read more

Handovers WILL NOT RETURN ANY FORM OF CONTACT !!!!! AFTER NUMEROUS PHONE CALLS AND EMAILS NOTHING !!!!!!! ONCE YOUR MONEY IS IN THEIR BANK THEY ARE FINISHED WITH YOU !!!!!

Problems are as follows

A gas oven that was part of a national recall wasn't rectified in their check.

A ''2020 ''caravan with ''2017'' failing house battery's not replaced. We were told by Salesman [Name Removed] that the battery's would be charged and tested.

A broken window blind not replaced or repaired and the broken cord tucked out of site when we picked it up.

Empty gas bottle, again we were told by [Name Removed] they would be filled before pick up

We were told the van's brakes and bearing's would be checked and tested - given the list of things not done, we are now having them checked, to be sure.

When we negotiated the deal, everyone was happy and we shook on it.

Hand shake's and words mean little to this company BEWARE ...

Quality Van – We have a 2018 Supreme Territory 15ft6, if was the demo van for the 2018 show circuit. It's a great little van, have had a couple of minor issues that were promptly dealt with and fixed at the Hexham centre. We use it alot both in parks and off road, it follows the car beautifully. We have a new classic tourer on order, upsizing to an 18ft 6 Show details

Great van – Purchased a 2006 supreme spirit from supreme Campellfield 4 years ago and it has been a pleasure to tow to the outback on several trips including one trip to Darwin and it has performed flawlessly to date. We love it and would recommend a Supreme. Show details

Great experience – Joel and the team at Craigieburn have gone above and beyond with the purchase of our new van, we are very excited to get out there and use such a quality product. Show details ·  1

New Supreme Territory is well made – Picked up our new 20ft Territory in early March 2023. Dealer (Leigh at Childers Qld) and staff were very helpful all the way through the process. We ended up with a van that appears to be well built at an excellent price. First service due in June and there are a few small warranty issues (adjusting a drawer, shower screen) but overall everything… Read more ·  1

is great. Towed it a few times, total of 700 kms ( Cruisemaster suspension) and it sits beautifully steady behind tow vehicle even on poor quality secondary roads at 100km/h. Early days but very happy.

Not good wish i never bought a supreme caravan – This van is a lemon had nothing but trouble from the get go the company's after sale service is horrible as soon as they have your money you sease to exsist won't fix anything sorry I ever got involved with supreme

Brand New Disappointment – We purchased a brand new Classic and were very impressed with sales man telling us that we will lots of support after we paid for the van. His exact words we don't just forget you. First use we discovered a leak under the rear of the van, obviously coming from the floor. Further investigation showed water leaking in ensuite and hot water… Read more

system leaking. When I called, the girl in service department was not interested just barked fill in the warranty form, send photos. so much for the after sales service. Do your self a favour and avoid this brand.

Love the van – Hi guys we have a supreme executive 2016 model . I want to know why our tanks fill up and over flow when it's hooked up to a hose and connected to mains There's no valve to switch it off. Does anyone have that issue Show details

Supreme/Leader caravan service department – Contacted Supreme/Leader caravan warranty and service section re an ATM basic upgrade. Over ten weeks contacted the section about eight times and each time I was told by the Manager, Daniel, he would make inquiries and get back to me - he never did. Finally, he sent me a form re the upgrade (10 weeks to send a form!). Will go elsewhere as inquiries show much cheaper and far more professional. Show details

A complete bucket of crap – After day one , stove bench top had huge bubble, pantry plastic surround not glued at all , hole in ceiling inner sheet in wardrobe had large damage to it ( not hard to miss ) table been replaced , piano hinges replaced after two months , table leg stuck on with seal as tic as bolt striped , plastic edges in side storage hatch held on with masking… Read more

tape , all window inside surround not sealed insects and leaves get through as u can see daylight , ensuit rollers broken twice ( they come from a hardware chain ) cupboards struts all weak some won’t hold up , all outside storage hatch locks not adjusted and come lose , vanity sink plug would not hold water with plug down , both roof hatches rusted mesh baldly , fan on hatch stuffed , soap holder lasted two weeks before broken , both water tank nuts where only done up 3/4 of way lucky they are lock nuts , door surround on inside not fitted correctly, water rang gauges give false readings, sullage tank drain outlet pipe very loose , outside fold up table top had been marked by glue of something on it , one battery would not hold charge , had to fix leaking water line fittings myself , washing machine held in by angle aluminium screws loose and now not working properly, radio aerial hanging down not tightened properly. I had a 2012 supreme mark 2 spirt that was a great van so l updated to a new leader stock van ( what a bad mistake ) warranty follow up not up to scratch . The quality control person should be ashamed of what is going out the door . I suggest micheal prosenik get around the factory and see some of the product leaving his joint .

The best van I have ever owned – Just purchased a 1996 Suprane get away 15 feet I have had 12 caravans in my life this little supreme would be the best constructing it is the best layoutVery comfortable and being fully insulated feels good beautiful van to tow Plenty of room on the bed Plenty of room on the bedQuality of his van is second to none Show details

Unhappy Customer – I agree with your Cheryl from WA - would never go near Supreme Caravans again and would definitely never recommend to anyone. We purchased a second hand van in April this year. During handover we were assured that the van had been inspected and checked over and there were no problems. A month later, still had not used the van, it had a flat… Read more

tyre. The tyre company that replaced it said that all the tyres were badly shredded and that the brakes had not been checked either. Again when we collected the van the Service Manager assured us that everything has been looked over. We had to spend another $500 getting the new tyres put on and when we called Wayne at Supreme Caravans in Campbellfield he said he would get management to call us back re some compensation for the tyres. This never happened and after numerous calls and emails both Wayne and management are refusing to deal with the matter or even acknowledge that when we collected the van, we were told by the Handover person that "we should take the van out and if there were any problems to bring it back" and now they are all denying that this was said. So now we are left with a van that we are unsure is safe and are worried about taking it anywhere.

Supreme Caravans are a despicable company and from the looks of the reviews that have been posted there are a lot of unhappy people. You should be ashamed of yourselves and if anyone reading this goes to the Campbellfield branch - do not deal with Wayne or even buy from these dodgy people. Not even worth a one star rating.

Super happy with our Supreme Spirit SS6.0 – We’ve had our Supreme Spirit SS6.0 for a year now and are super happy with it. We dealt with the factory sales team at a show when we ordered our van. They where professional, knowledgeable and worked hard to give us the deal we were happy with. They kept us informed during the build and delivery process. Can’t fault the build quality, it is solid… Read more

with a high level of attention to detail. It is proving to be a reliable performer with every use. Would definitely buy another Supreme.

Would never touch a supreme again – We have a 3 year old supreme classic. Nice van but have just had our 7th major thing go wrong. This time an illeagal power inlet to van which fused onto our cord. Have had to replace gas regulator . Trip out switch. 2x taps. Roof hatches in bathroom and shower, kept going up slightly when travelling. Very frustrating and shocked now to find out this electrical fitting is illeagal.

Supreme Territory was everything we needed – We purchased our Supreme 21' Territory in 2019 and have not been able to fault it. We did much homework and many people make the mistake of thinking the Saleman knows everything - they don't! Don't be afraid to ask questions directly to the manufacturer themselves if you are unsure. On delivery, one of our water tanks had a split in it, which was… Read more

replaced very quickly by George Day Caravans in Perth. Our handover was comprehensive and they even delivered the caravan to our home address as our tow vehicle had not arrived. The van was immaculate inside and out, well finished, and had everything I needed. The inclusions are many compared to other manufacturers and we love the automatic rain sensor hatches. We predominantly do off-road work and free camp so the Territory was perfect for our needs with plenty of solar and battery power. Our only upgrade was the Alko ESC and upgraded batteries for more storage.

Do not be misled – Photos and emails to prove they are dishonest. Check the swaying by towing it yourself being aware it is empty before you hand over the final payment. Check the weigh bridge certificate is not a $20.00 cash job to certify the weights are correct as we got. Show details

Great Van – We picked up our new Spirit in October 2018 from the Tweed Heads outlet and have used it quite a lot. The quality of the van is solid and all the appliances in the van have worked as expected. We are looking forward to using it extensively in the future. Show details

Great Service – We have had a Supreme Classic and now a Leader Palladium. Both caravans have been Serviced at Supreme's Merola Way Service & Warranty factory and have found that the staff cannot do enough for the customer. The service and warranty issues are prompt and communication is excellent. Lachlan, Arts and Daryl are a credit to the Supreme / Leader's team.

Excellent service – I received excellent service at Supreme's Factory Service Centre. I had the ATM upgraded on my Supreme Classic 1760 caravan, I am pleased with the result. Thank you to Lachlan and the reception staff. Regards Craig. Show details

our pick up – we picked up our Supreme classic tourer amidst all their hype re the pick up excitement that you were supposed to feel that was supposed to be generated by them but the excitement of picking up our new van was not as per their statements probably because we were previous owners with a trade in not requiring their OVERPRICED EXTRAS AND ADD ONS… Read more

needing only a new set of anti sway bars which they fitted for us for a lot more than it was worth. Whilst waiting we were informed that coffee was only available at the nearby shop whilst we waited.Great van very happy but felt very let down as we drove home

Would highly recommend! – We recently had an accident in our caravan and after having some work done at Christmas and being extremely satisfied we asked the insurance company if we could take it to Darryl and Lachlan at Supreme Campbellfield to have it repaired. We could not fault the service they were amazing! Would highly recommend. Show details

Great Service – Unfortunately we recently had to have an insurance claim. All at the service centre were thorough and great to deal with. Everything ran smoothly with excellent communications and updates. A special thanks to Lachlan who made sure everything was correct and that the process ran smoothly.y Show details

Poor aftersale service – You always expect some issues but the sign of a good business is how they fix their warranty. Unfortunately Supreme are not. Show details